Customer Related Process Design & Development

Annexure A : Processes Customer

and their interaction

Enquiry D&D Change
in existing
product
Clarification with
Customer

Send Quotation D&D Planning

Supplier Evaluation & Selection

Order Receive D&D Input

Sample
Approval Clarification with D&D Output
customer if reqd.

Visit Supplier / If design freezed D&D Review

Issue Trial Order

D&D Verification
Production Planning

Material
Ok No Keep under review D&D Validation
Inform Purchase Availability
Department of Material
in Store
Include in Issue Purchase
Supplier List Information to
Approved
Start Production

Receive Control Production

Material
Note :

Send To Supplier
1. Ensure Document Control for all
No In-process inspection the Processes.
for Replacement as per QIP02-7.1
Material 2. Keep records of various
and follow
OK processes.
process on
control of NCP 3. Competent personnel assigned for
Printing processes affecting Quality.
Yes 4. Non-Conformity identified at
various stages, root cause
Send to Final Testing as per analyzed & appropriate C/P
Stores QIP03-7.1 action initiated.
5. Customer complaint resolved.
6. Carry out preventive
Issue to Packing and Identification
Production
maintenance.
Department 7. Authorised softwares are used for
production.
Deliver to customer 8. Carry out internal audit.
9. Carry out Management Review to
see effectiveness of system.