Ex560 Ex760 Om

Series EX560 and EX760 Systems
Owners Manual
Regulatory Model E10S Series

Regulatory Type E10S002
Note, Important, Caution, and Warning
NOTE: A NOTE indicates information that helps you make better use of your
computer.
IMPORTANT: An IMPORTANT indicates potential damage to hardware or loss
of data if instructions are not followed.
CAUTION: A CAUTION indicates a potential for property damage or personal
injury.
WARNING: A WARNING indicates a potential for death.
____________________
2012 Riverbed Technology, Incorporated. All rights reserved.
Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed
Technology. All other trademarks used herein belong to their respective owners. The trademarks and
logos displayed herein can not be used without the prior written consent of Riverbed Technology or
their respective owners.
2012 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.
Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this publication to refer to either the entities claiming
the marks and names or their products. Riverbed disclaims any proprietary interest in trademarks and
trade names other than its own.
October 2012 712-00111-02
ii
Contents
1 About Your System . . . . . . . . . . . . . . . 1

Series EX560 and EX760 Systems Overview . . . . . . . . . . 2
Front-Panel Features and Indicator Lights . . . . . . . . . . . . 3
Back-Panel Features and Indicator Lights. . . . . . . . . . . . . 5
LAN and WAN Port Indicator Lights . . . . . . . . . . . . . . . . 7
System Diagnostic Indicator Lights . . . . . . . . . . . . . . . . . 9
System Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Field Replaceable Units. . . . . . . . . . . . . . . . . . . . . . . . . . 16
Non Field Replaceable Units. . . . . . . . . . . . . . . . . . . . . . 17
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power Requirements and Consumption . . . . . . . . . . . . . 19
Other Information You Might Need . . . . . . . . . . . . . . . . 20
2 Servicing Field Replaceable Units . . . 21

Overview of Servicing FRUs . . . . . . . . . . . . . . . . . . . . . 22
Field Serviceable Parts . . . . . . . . . . . . . . . . . . . . . . 22
Safety and Compliance Guidelines . . . . . . . . . . . . . 22
Recommended Equipment for Servicing FRUs . . . 22
Inside the System. . . . . . . . . . . . . . . . . . . . . . . . . . . 23
System Board Connectors . . . . . . . . . . . . . . . . . . . . 24
Opening and Closing the System. . . . . . . . . . . . . . . . . . . 26
iii
About the Front Bezel and the System Cover . . . . . 26
Removing the Front Bezel . . . . . . . . . . . . . . . . . . . . 27
Installing the Front Bezel. . . . . . . . . . . . . . . . . . . . . 27
Removing the System Cover . . . . . . . . . . . . . . . . . . 28
Installing the System Cover . . . . . . . . . . . . . . . . . . . 29
Removing and Installing the Cooling Shroud . . . . . . . . . 30

About the Cooling Shroud . . . . . . . . . . . . . . . . . . . . 30
Removing the Cooling Shroud. . . . . . . . . . . . . . . . . 31
Installing the Cooling Shroud . . . . . . . . . . . . . . . . . 32
Servicing the Memory Modules. . . . . . . . . . . . . . . . . . . . 33

About the Memory Sockets and Memory Modules. 33
Supported Memory Module Configurations . . . . . . 34
Troubleshooting System Memory . . . . . . . . . . . . . . 34
Replacing a Memory Module . . . . . . . . . . . . . . . . . 35
Servicing the System Fans . . . . . . . . . . . . . . . . . . . . . . . . 38

About the System Fans . . . . . . . . . . . . . . . . . . . . . . 38
Troubleshooting the System Fans . . . . . . . . . . . . . . 38
Replacing a System Fan. . . . . . . . . . . . . . . . . . . . . . 39
Servicing the Network Interface Card . . . . . . . . . . . . . . . 42

Troubleshooting the Network Interface Card . . . . . 42
Replacing the Network Interface Card . . . . . . . . . . 43
Servicing the Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . 45

About the Hard Disk Drive . . . . . . . . . . . . . . . . . . . 45
Troubleshooting the Hard Disk Drive . . . . . . . . . . . 45
Replacing the Hard Disk Drive . . . . . . . . . . . . . . . . 46
3 Getting Help . . . . . . . . . . . . . . . . . . . . 49
Contacting Riverbed . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
iv
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Professional Services. . . . . . . . . . . . . . . . . . . . . . . . 50
Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
v
vi
1
About Your System
"Series EX560 and EX760 Systems Overview" on page 2
"Front-Panel Features and Indicator Lights" on page 3
"Back-Panel Features and Indicator Lights" on page 5
"LAN and WAN Port Indicator Lights" on page 7
"System Diagnostic Indicator Lights" on page 9
"System Messages" on page 11
"Field Replaceable Units" on page 16
"Non Field Replaceable Units" on page 17
"Technical Specifications" on page 18
"Power Requirements and Consumption" on page 19
"Other Information You Might Need" on page 20
1
Series EX560 and EX760 Systems Overview
Series EX560 and EX760 systems are Steelhead EX appliances designed for
small office deployments. The following table summarizes the Series EX560
and EX760 hardware platforms.
Table 1-1. Series EX560 and EX760 Hardware Platforms
Model EX560L, EX560G EX760L,

EX560M, or EX760M,
EX560H EX560L, EX760H
EX560M, with or without
EX560H Granite License
+ Granite License
Chassis profile 1U 1U 1U
Chassis footprint Half-depth Half-depth Half-depth
Power supply (1) 250 W internal 250 W internal 250 W internal
PCIe slots 1 1 1
Included bypass ports 4 copper 4 copper 4 copper
Maximum bypass ports 4 copper 4 copper 4 copper
System memory 8 GB 16 GB 16 GB
SSD (1) 80 GB 80 GB 160 GB
HDD (1) 1 TB 1 TB 1 TB
IMPORTANT: You must upgrade to RiOS v7.0.2 and EX v1.0.1 to enable

Granite functionality.
For environmental, physical, and power specifications, see "Technical
Specifications" on page 18 and "Power Requirements and Consumption" on
page 19.
For a summary of optimization capacities and hard disk drive storage profiles
supported on Series EX560 and EX760 systems, see the Steelhead EX
Installation and Configuration Guide.
2
Front-Panel Features and Indicator Lights
Figure 1-1 shows the controls, connectors, and indicator lights located on the
system's front panel (shown with the optional front bezel removed). Table 1-2
provides descriptions of the front-panel features.
Figure 1-1. Front-Panel Features and Indicator Lights
1 2 3 4 5 6 7
Table 1-2. Descriptions of Front-Panel Features and Indicator Lights
Item Front-Panel Feature Icon Description

1 Power-on indicator/ The power-on indicator lights when the system
power button power is on.
NOTE: When the system bezel is installed, the
power button is not accessible.
2 HDD activity indicator Lights up when the hard disk drive (HDD) is in
use.
3 System diagnostic The four diagnostic indicator lights display error
indicator lights (4) codes during system startup. See "System
Diagnostic Indicator Lights" on page 9.
4 System status indicator (On both the front and back panels) Lights up
orange when the system needs attention due to a
problem. Lights up blue when the system
hardware is operating normally.
NOTE: To determine the current status of the
RiOS software, check the Management Console
status bar.
5 System identification (On both the front and back panels) Enables you
button to locate a particular system within a rack. When
either of the buttons is pushed, the system status
indicators on the front and back panels light up
blue until one of the buttons is pushed again.
3
Table 1-2. Descriptions of Front-Panel Features and Indicator Lights (continued)
Item Front-Panel Feature Icon Description

6 System identification A slide-out panel for system information.
panel
7 SSD Solid-state drive on module that holds the
Riverbed Optimization System (RiOS) software
and data store.
4
Back-Panel Features and Indicator Lights
Figure 1-2 shows the controls, connectors, and indicator lights located on the
system's back panel, and Table 1-3 provides descriptions of the back-panel
features.
Figure 1-2. Back-Panel Features and Indicator Lights
1 2 3 4 5 6 7 8 9
Table 1-3. Descriptions of Back-Panel Features and Indicator Lights
Item Back-Panel Feature Icon Description

1 LAN-WAN ports Provides access to the 10/100/1000 Base-TX
LAN-WAN interface pairs on the bezel of the
four-port network interface card (NIC).
The LAN port connects the system to a LAN
switch. using a straight-through cable.
A WAN port connects the system to the WAN
router. If the system is deployed between two
switches, use a straight-through cable
Otherwise, use a crossover cable.
NOTE: A label on the rear of the cover
identifies the ports as W1, L1, W0, and L0:
The corresponding interface names for the ports

are wan0_1, lan0_1, wan0_0, and lan0_0.
2 Console port Connects the system to a terminal device using a
serial null-modem cable so that you can access
the configuration wizard and the Riverbed
Command-Line Interface (CLI).
5
Table 1-3. Descriptions of Back-Panel Features and Indicator Lights (continued)
Item Back-Panel Feature Icon Description

3 Video port (Three-row, 15-pin female DE-15 connector on
both the front and back panels) Can be used to
connect the system to an optional VGA monitor
using a VGA cable.
4 USB ports (2) (On both the front and back panels) Can be used
to connect the system to optional USB devices,
such as a keyboard and mouse. The ports are
USB 2.0-compliant.
5 Ethernet connectors (2) Embedded 10/100/1000 Base-T management
interface connectors.
The port labeled PRI is the Primary port that
connects the system to a LAN switch and
enables you to connect to the Management
Console and the Riverbed Command-Line
Interface (CLI).
The port labeled AUX is the Auxiliary port
that provides an additional management
interface for a secondary network.
NOTE: The Primary and Auxiliary ports cannot
share the same network subnet.
6 System status indicator (On both the front and back panels) Lights up
orange when the system needs attention due to a
problem. Lights up blue when the system
hardware is operating normally.
NOTE: To determine the current status of the
RiOS software, check the Management Console
status bar.
7 System identification (On both the front and back panels) Enables you
button to locate a particular system within a rack. When
either of the buttons is pushed, the system status
indicators on the front and back panels light up
blue until one of the buttons is pushed again.
8 Power supply connector Connects the system to the AC power source.
9 Retention clip Secures the power cable.
6
LAN and WAN Port Indicator Lights
Two LAN-WAN interface pairs are provided by the included 1 GbE TX copper
network interface card (NIC). The status of each port is indicated by four
columns of three LEDs adjacent to the four ports. The LAN and WAN ports are
located at the system back panel, as shown in Figure 1-2, "Back-Panel Features
and Indicator Lights" on page 5.
Figure 1-3 shows the locations of the LAN and WAN ports and the port status
indicator lights. Table 1-4 lists the port name, interface name, and location of
status lights for each port. Table 1-5 describes the codes for the port indicator
lights.
Figure 1-3. LAN and WAN Port Status Indicator Lights
Table 1-4. LAN and WAN Port Interface Names and Status Indicator Lights
Port Label Port Name Interface Name Location of Port Status Indicator Lights
W1 WAN 1 wan0_1 Column of three LEDs labeled P0
L1 LAN 1 lan0_1 Column of three LEDs labeled P1
W0 WAN 0 wan0_0 Column of three LEDs labeled P2
L0 LAN 0 lan0_0 Column of three LEDs labeled P3
Table 1-5. Codes for LAN and WAN Port Indicator Lights
LED Label LED Code Port Status

Link / Act Solid green LAN or WAN link is up.
Flashing green LAN or WAN link is active.
Disconnect Solid green LAN or WAN link is in disconnect mode.
Bypass Solid green LAN or WAN link is in bypass mode.
7
In the Steelhead Management Console and in the Riverbed Command-Line
Interface (CLI), you reference the LAN and WAN ports by their interface
names. The interface names for the gigabit Ethernet ports are formed by
combining the port type (lan or wan), the number of the slot containing the NIC
(0), and the number of the port pair (0 or 1): lan0_0, wan0_0, lan0_1, and
wan0_1.
NOTE: In Series EX560 and EX760 systems, the LAN and WAN port pairs are
numbered in descending order (1, 0) from left to right.
8
System Diagnostic Indicator Lights
A row of four system diagnostic indicator lights on the system front panel
displays error codes during system startup.
Table 1-6 lists the causes and possible corrective actions associated with the
system diagnostic indicator light codes. A highlighted circle indicates the light
is on; a non-highlighted circle indicates the light is off.
Table 1-6. Codes for System Diagnostic Indicator Lights
Code Causes Corrective Actions

The system is in a normal off Plug the system into a working electrical
condition or a possible pre-BIOS outlet and press the power button.
failure has occurred.
The diagnostic lights are not lit after
the system successfully boots to the
operating system.
The system is in a normal operating Information only.
condition after POST.
BIOS checksum failure detected; Contact Riverbed Support at
system is in recovery mode. https://support.riverbed.com.
Possible processor failure. Contact Riverbed Support at

https://support.riverbed.com.
Memory failure. Contact Riverbed Support at

Possible expansion card failure. Contact Riverbed Support at

Possible video failure. Contact Riverbed Support at

Hard drive failure. See "Servicing the Hard Disk Drive" on

page 45, and follow the troubleshooting
steps.
If the problem persists, contact Riverbed
Support at https://support.riverbed.com
to obtain a FRU.
Possible USB failure. Contact Riverbed Support at
9
Table 1-6. Codes for System Diagnostic Indicator Lights (continued)
Code Causes Corrective Actions

No memory modules detected. See "Servicing the Memory Modules" on
steps.
to obtain a FRU.
System board failure. Contact Riverbed Support at
Memory configuration error. See "Servicing the Memory Modules" on

steps.
to obtain a FRU.
Possible system board resource Contact Riverbed Support at
failure, system board hardware failure, https://support.riverbed.com.
or both.
Possible system resource Contact Riverbed Support at
configuration error. https://support.riverbed.com.
Other failure. Contact Riverbed Support at

10
System Messages
System messages appear at the system console to notify you of a possible
problem with the system. Table 1-7 provides probable causes and corrective
actions for system messages.
NOTE: If you receive a system message not listed in the table, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
Table 1-7. System Message Causes and Corrective Actions
System Message
Cause Corrective Actions
BIOS MANUFACTURING MODE detected.
MANUFACTURING MODE will be cleared before the next boot.
System reboot required for normal operation.
Serious BIOS problem. Contact Riverbed Support at
System is not likely to boot or function. https://support.riverbed.com.
Caution! NVRAM_CLR jumper is installed on system board.
Please run SETUP.
Hardware configuration problem. Contact Riverbed Support at
CMOS memory (NVRAM) has been cleared. https://support.riverbed.com.
Invalid configuration information - please run SETUP program.
Serious BIOS problem halted the system. Contact Riverbed Support at
Keyboard controller failure.
Most likely a hardware problem. Contact Riverbed Support at
Keyboard data line failure.
Keyboard stuck key failure.
Most likely a hardware problem. Contact Riverbed Support at
Manufacturing mode detected.
Serious BIOS problem. Contact Riverbed Support at
11
Table 1-7. System Message Causes and Corrective Actions (continued)
System Message
Memory Initialization Warning: Memory size may be reduced.
Hardware or memory problem. See "Servicing the Memory
System is not likely to boot or function. Modules" on page 33, and follow
the troubleshooting steps.
If the problem persists, contact
Riverbed Support at
https://support.riverbed.com to
obtain a FRU.
No boot device available.
Most likely a hardware problem. Check the SSD data and power
System will not boot or function. cable connections:
1 Turn off the system, and
disconnect it from the power
source.
2 Open the system.
3 Make sure that one end of the
SATA data cable is properly
connected to the SSD and that
the other end of the cable is
properly connected to the
SATA_A port on the system
board.
SATA power cable is
SSD and that the other end of
the cable is properly
connected to one of the two
internal USB ports near the
front of the system.
5 Close the system.
6 Reconnect the system to the
power source, and turn on the
system.
7 If the problem persists,
contact Riverbed Support at
12
System Message
PCI BIOS failed to install.
Serious BIOS or hardware problem. Contact Riverbed Support at
PCIe Training Error:
Expected Link Width is x, Actual Link Width is y.
SATA Port A device not found.
Serious BIOS or hardware problem. Check the SSD data and power
System is not likely to boot or function. cable connections:
source.
2 Open the system.
board.
SATA power cable is
5 Close the system.
system.
13
System Message
SATA Port B device not found.
Serious BIOS or hardware problem. See "Servicing the Hard Disk
System is not likely to boot or function. Drive" on page 45, and follow
Riverbed Support at
obtain a FRU.
SATA port A device auto-sensing error.
SATA port A device configuration error.
SATA port A device error.
Serious BIOS or hardware problem. Check the SSD data and power
System is not likely to boot or function. cable connections:
source.
2 Open the system.
board.
SATA power cable is
5 Close the system.
system.
14
System Message
SATA port B device auto-sensing error.
SATA port B device configuration error.
SATA port B device error.
Serious BIOS or hardware problem. See "Servicing the Hard Disk
System is not likely to boot or function. Drive" on page 45, and follow
Riverbed Support at
obtain a FRU.
The amount of system memory has changed.
Hardware or memory problem. See "Servicing the Memory
System is not likely to boot or function. Modules" on page 33, and follow
Riverbed Support at
obtain a FRU.
Time-of-day not set - please run SETUP program.
Coin cell battery needs to be replaced. Contact Riverbed Support at
Provides backup power for the real-time clock https://support.riverbed.com.
(RTC) and for CMOS memory (NVRAM).
Timer chip counter 2 failed.
TPM failure.
Warning! No micro code update loaded for processor n.
15
Field Replaceable Units
Series EX560 and EX760 systems contain several field replaceable units
(FRUs) that you or a certified service technician can troubleshoot, remove from
the system, and replace without having to send the system to a repair facility.
IMPORTANT: Perform troubleshooting or repairs only as directed in the product
documentation or by the online or telephone service and support team. All other
servicing should be performed by a certified service technician only. Your warranty
does not cover damage due to servicing that is not authorized by Riverbed. Read
and follow the safety instructions in the Safety and Compliance Guide.
Table 1-8 describes the field replaceable units available for Series EX560 and
EX760 systems.
Table 1-8. Field Replaceable Units for Series EX560 and EX760 Systems
Field Replaceable Unit Qty Troubleshooting or Replacement Instructions

4 GB memory modules 2 or 4 "Servicing the Memory Modules" on page 33
Fan kit with 3 system fans 1 "Servicing the System Fans" on page 38
4-port 1 GbE TX copper NIC 1 "Servicing the Network Interface Card" on page 42
1 TB hard disk drive 1 "Servicing the Hard Disk Drive" on page 45
If any individual system fan is faulty, Riverbed recommends that you replace all three fans.
16
Non Field Replaceable Units
Many components inside Series EX560 and EX760 systems are not field
serviceable or replaceable.
IMPORTANT: Perform troubleshooting or repairs only as directed in the product
documentation or by the online or telephone service and support team. All other
servicing should be performed by a certified service technician only. Your warranty
does not cover damage due to servicing that is not authorized by Riverbed. Read
and follow the safety instructions in the Safety and Compliance Guide.
This document mentions several non field replaceable components for reference
purposes only, such as the following:
Solid-state drive (SSD) System board
Control panel board assembly 1U single-slot riser card
Power supply unit (PSU) 64-bit processor
PSU fan Heat sink
Cooling shroud System coin cell battery
If the system front panel displays a diagnostic indicator code that refers to a
system component that is not field serviceable or replaceable, the corrective
action described in Table 1-6, "Codes for System Diagnostic Indicator Lights"
on page 9, instructs you to contact Riverbed Support.
Similarly, if you encounter a system message that refers to a system component
that is not field serviceable or replaceable, the corrective action described in
Table 1-7, "System Message Causes and Corrective Actions" on page 11,
instructs you to contact Riverbed Support.
17
Technical Specifications
The following tables summarize the environmental and physical specifications
for Series EX560 and EX760 systems.
Table 1-9. Environmental Specifications of Series EX560 and EX760 Systems
Environmental Specification Operating Storage

Noise Level (A-weighted pressure) 57 dBA typical
Temperature 50 - 104F 40 - 149F
10 - 40C 40 - 65C
Relative humidity, non-condensing 20% - 80% 5% - 95%
Altitude 50 ft. - 10,000 ft. 50 ft. - 35,000 ft.
15.24 m - 3048 m 15.24 m - 10,688 m
Table 1-10. Physical Specifications of Series EX560 and EX760 Systems
Physical Specification US Units Metric Units

Weight without packaging or bezel 17.76 lb. 8.058 kg
Height width depth without 1.66 17.09 15.52 in. 4.24 43.40 39.43 cm
rack mount ears or front bezel
18
Power Requirements and Consumption
Series EX560 and EX760 systems are rated at the following power
characteristics when operating at nominal AC input voltages (120 V and 230 V):
Table 1-11. Power Characteristics of Series EX560 and EX760 Systems
Power Characteristic 120 V, 50-60 Hz 230 V, 50-60 Hz

Power supply unit (1) 250 W, internal 250 W, internal
Amperes (A) 1.2 A maximum 0.6 A maximum
Power (W) 135 W maximum 135 W maximum
85 W typical 80 W typical
Volts Amperes (V*A) 140 maximum 140 maximum
Power factor (W/VA) 0.97 0.85
Heat dissipation 295 BTU/hr typical 280 BTU/hr typical
19
Other Information You Might Need
In addition to this hardware owners manual, the following Riverbed Steelhead
appliance documentation contains information related to EX560 and EX760
system hardware:
Safety and Compliance Guide
Network Interface Card Installation Guide
Rack Installation Guide
Steelhead EX Installation and Configuration Guide
You should also read the following information:
Product update informationAlways check for product update information
on the Riverbed Support web site at https://support.riverbed.com. Read the
updates first, because they often supersede information in other documents.
Safety and regulatory informationRead and understand any safety and
regulatory information that shipped with your system. Warranty information
may be included within this document or as a separate document.
20
2
Servicing Field Replaceable Units
"Overview of Servicing FRUs" on page 22
"Opening and Closing the System" on page 26
"Removing and Installing the Cooling Shroud" on page 30
"Servicing the Memory Modules" on page 33
"Servicing the System Fans" on page 38
"Servicing the Network Interface Card" on page 42
"Servicing the Hard Disk Drive" on page 45
21
Overview of Servicing FRUs
This section covers the following information:
Field Serviceable Parts
Safety and Compliance Guidelines
Recommended Equipment for Servicing FRUs
Inside the System
System Board Connectors
Field Serviceable Parts

Troubleshoot or replace FRUs only. See "Field Replaceable Units" on page 16
and "Non Field Replaceable Units" on page 17. Service FRUs only as directed
in the product documentation or by the Riverbed service and support team. All
other servicing should be performed by a Riverbed certified service technician.
IMPORTANT: Your warranty does not cover damage due to servicing that is not
authorized by Riverbed.
Safety and Compliance Guidelines

Follow the safety precautions and local compliance directives outlined in the
Safety and Compliance Guide when you install, operate, or service your system.
Refer to the Safety and Compliance Guide if you do not clearly understand the
safety information provided in the documentation.
Retain and follow all product safety and operating instructions provided with
your equipment. In the event of a conflict between the instructions in this guide
and the instructions in equipment documentation, follow the guidelines in the
equipment documentation. Mishandling of the equipment voids all warranties.
Recommended Equipment for Servicing FRUs

You need the following tools and equipment to service the FRUs:
#1 Phillips-head screwdriver Grounding wrist strap
#2 Phillips-head screwdriver Access to the Management Console
If you cannot access the Management Console, you can operate the system console by
attaching a keyboard, mouse, and VGA display to the back-panel USB and video ports.
22
Inside the System
Figure 2-1 shows the system with the front bezel and system cover removed to
provide an interior view of the system as seen from above the right front corner.
Figure 2-1. Inside the System
4 5
3
6
2
7
1
14
13 9
12 10
11
1 Hard disk drive 8 4-port network interface card (NIC)

2 Power supply fan 9 System fan 3
3 Power supply 10 Solid-state drive
4 Memory modules (2 or 4) 11 System fan 2
5 Cooling shroud 12 Internal USB ports (2)
6 Heat sink and processor 13 System fan 1
7 1U single-slot riser card 14 Control panel board

Non-serviceable components shown for reference only.
23
System Board Connectors
The system board occupies about two-thirds of the chassis footprint, aligned
against the system back panel and the right-hand side of the chassis. Figure 2-2
is a diagram of the system board with connector locations shown. The edge of
the board shown at the top of the diagram is located against the system back
panel. Table 2-1 describes the system board connectors.
Figure 2-2. System Board Connectors
1 2 3
10
9 8 7 6 5 4
24
.
Table 2-1. System Board Connectors
Item Connector Description

1 DIMM socket 2 First socket of second channel (note the white release levers)
DIMM socket 4 Second socket of second channel.
DIMM socket 1 First socket of first channel (note the white release levers)
DIMM socket 3 Second socket of first channel.
NOTE: Socket numbers 2, 4, 1, and 3 are labeled on the system
board to the left side of each socket.
2 IO_RISER1 PCIe connector (shown without the 1U single-slot riser card)
3 SATA_A SSD data port
SATA_B HDD data port
NOTE: SATA_A is the SATA port furthest from the coin cell
battery. SATA_B is the adjacent port, to the right of SATA_A.
4 FAN3 System fan 3 connector

5 USB_CONN Internal USB connector
6 CTRL_PNL Control panel connector
9 12V 4-pin power connector
10 PWR_CONN 24-pin power connector
Connectors for non-serviceable components shown for reference only.
25
Opening and Closing the System
About the Front Bezel and the System Cover
Removing the Front Bezel
Installing the Front Bezel
Removing the System Cover
Installing the System Cover
About the Front Bezel and the System Cover

The system is enclosed by an optional front bezel and a system cover. To service
the field replaceable units within the system, remove the bezel and cover.
When the optional front bezel is installed, the bezel blocks your access to all
front-panel features and indicators:
Power-on indicator/ power button
HDD activity indicator
System diagnostic indicator lights (4)
System status indicator
System identification button
System identification panel
Solid-state drive
26
Removing the Front Bezel
Pull the bezel away from the system.
Figure 2-3. Removing the Front Bezel
Installing the Front Bezel

1 Hook the right edge of the bezel onto the chassis.
2 Fit the free end of the bezel onto the system.
3 Snap the bezel into place.
27
Removing the System Cover
1 Turn off the system, and then disconnect the system from the power source.
NOTE: Before you remove the system cover, always turn off the system and
and disconnect the system from the power source. Leaving power on can
cause permanent electrical damage to electrical components in your system.
2 Rotate the latch release lock counter clockwise to the unlocked position. See
Figure 2-4.
3 Grasp the cover on both sides while pressing your thumbs on the latch release
lock and the indent, carefully slide the cover toward the back of the system,
and lift it away from the system.
Figure 2-4. Removing the System Cover
1 Latch release lock 2 Indent
28
Installing the System Cover
1 Align the cover with the left and right edges of the system and offset it
slightly towards the back of the system, so that the pins on the inner edge of
the cover are aligned with the chassis hooks.
2 Slide the cover toward the front of the chassis till it locks in position.
3 Rotate the latch release lock in a clockwise direction to secure the cover.
29
Removing and Installing the Cooling Shroud
About the Cooling Shroud
Removing the Cooling Shroud
Installing the Cooling Shroud
About the Cooling Shroud

The cooling shroud covers the processor, heat sink, and memory modules, and
provides airflow to these components. Airflow is facilitated by the system fan
modules, which are positioned directly behind the cooling shroud.
To gain physical access to the system memory modules or the system fans, you
temporarily remove the cooling shroud.
Figure 2-5. Removing and Installing the Cooling Shroud
1 2
1 Touch points (2) 3 Guide slots (2)

2 Cooling shroud 4 Guide screws (2)
30
Keep the following points in mind when you remove the cooling shroud:
The memory modules and heat sink can get very hot during normal
operation. Ensure that the memory modules and heat sink have had sufficient
time to cool before you touch them.
Never operate your system with the cooling shroud removed. The system
may get overheated quickly, resulting in shutdown of the system and loss of
data.
Removing the Cooling Shroud

IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace
FRUs only as directed in the product documentation or as directed by the Riverbed
online or telephone service and support team. All other servicing should be
performed by a Riverbed certified service technician. Your warranty does not cover
damage due to servicing that is not authorized by Riverbed.
2 Open the system. See "Removing the Front Bezel" on page 27 and
"Removing the System Cover" on page 28.
3 Hold the touch points and gently lift the shroud straight up and away from the
chassis. See Figure 2-5, "Removing and Installing the Cooling Shroud" on
page 30.
IMPORTANT: Never operate your system with the cooling shroud
removed. The system may get overheated quickly, resulting in shutdown of
the system and loss of data.
31
Installing the Cooling Shroud
1 Position the cooling shroud by aligning the guide slots with the guide screws
on the system board. See Figure 2-5, "Removing and Installing the Cooling
Shroud" on page 30.
2 Push the cooling shroud down until all edges are secured to the system board.
32
Servicing the Memory Modules
About the Memory Sockets and Memory Modules
Supported Memory Module Configurations
Troubleshooting System Memory
Replacing a Memory Module
About the Memory Sockets and Memory Modules

The system board for Series EX560 and EX760 system have four memory
module sockets for system memory. See "Inside the System" on page 23.
Each two-socket set is organized into two channels to the CPU. The first socket
of each channel is marked with white release levers. See "System Board
Connectors" on page 24.
Series EX560 and EX760 systems use 4 GB unbuffered ECC DIMMs
(UDIMMs). Series EX560 systems without Granite licensing contain 8 GB of
system memory. Series EX560 systems with Granite licensing require 16 GB of
system memory. Series EX760 systems contain 16 GB of system memory,
regardless of Granite licensing.
IMPORTANT: You must upgrade to RiOS v7.0.2 and EX v1.0.1 to enable
Granite functionality.
Keep the following points in mind when servicing the memory modules:
Grounded wrist strapTo prevent electrostatic discharge (ESD) damage,
wear a grounded wrist strap when handling memory modules. A memory
module damaged by ESD can eventually result in problems that are difficult
to diagnose.
If you do not have a wrist strap, before touching electronic components such
as memory modules or network interface cards, ground yourselfdissipate
static electricity from your body or clothingby touching an unpainted,
grounded metal object (such as the metal frame inside the system).
Handle modules by the card edges onlyAlways handle a memory
module by the card edges and avoid touching the components on the module.
Possible cause of system halt and no displayAn invalid memory module
configuration can cause your system to halt at startup without video output.
33
Supported Memory Module Configurations
Table 2-2 shows the supported configurations of 4 GB memory modules in
Series EX560 and EX760 systems. Socket numbers are labeled on the left side
of each socket. The socket labeled 2 is nearest to the 24-pin power connector.
Table 2-2. 4 GB Memory Module Configurations by Model
Memory Module Sockets

Second Channel = B First Channel = A Total
Channel Physical
1st socket 2nd socket 1st socket 2nd socket
Memory
Socket Label 2 4 1 3
Model EX560L 8 GB
EX560M
EX560H
Model EX560G 16 GB
EX560L+G
EX560M+G
EX560H+G
Model EX760L 16 GB
EX760M
EX760H
EX760L+G
EX760M+G
EX760H+G

Memory module sockets labeled 2 and 1 are the first sockets of
channels B and A, respectively. The first socket of each channel
is identified by white release levers.
Troubleshooting System Memory

1 If the system is not operational, turn off the system and then disconnect the
system from the power source. Wait at least 10 seconds and then reconnect
the system to the power source.
34
2 Turn on the system and then note the messages on the screen.
If an error message indicates a fault with a specific memory module, go to
step 12.
3 Turn off the system and then disconnect the system from the power source.
5 Wear a grounding wrist strap.
6 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 31.
7 Locate the four memory modules. See Figure 2-1, "Inside the System" on
page 23 and Figure 2-2, "System Board Connectors" on page 24.
CAUTION: The memory modules and heat sink can get very hot during
normal operation. Ensure that the memory modules and heat sink have had
sufficient time to cool before you touch them.
8 Check that the memory module sockets are populated correctly. See
"Supported Memory Module Configurations" on page 34.
9 Reseat the memory modules in their sockets. For details, see step 7 on
page 36.
10 Install the cooling shroud. See "Installing the Cooling Shroud" on page 32.
11 Close the system. See "Installing the System Cover" on page 29 and
"Installing the Front Bezel" on page 27.
12 Reconnect the system to the power source, and turn on the system.
13 As the system boots, observe any error message that appears and the
diagnostic indicators on the front of the system.
14 If the memory problem persists, you need to replace the faulty memory
module. Contact Riverbed Support at https://support.riverbed.com.
Replacing a Memory Module

35
2 Open the system. See "Removing the Front Bezel" on page 27 and "Removing
the System Cover" on page 28.
4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 31.
5 Locate the four memory module sockets. See Figure 2-1, "Inside the System" on
page 23, and Figure 2-2, "System Board Connectors" on page 24.
6 Press down and out on the ejectors at each end of the socket until the old memory
module pops out of the socket. See Figure 2-6.
Figure 2-6. Removing and Installing a Memory Module
1 Memory module 3 Alignment key

2 Socket ejectors (2)
IMPORTANT: Handle each memory module only on either card edge, and
avoid touching the middle of the memory module.
7 Press down and out on the ejectors at each end of the socket, as shown in
Figure 2-6, to allow the new memory module to be inserted into the socket.
36
8 Align the memory module's edge connector with the alignment key of the
memory module socket, and insert the memory module in the socket. The
memory module socket has an alignment key that allows you to install the
memory module in the socket in only one way.
IMPORTANT: Handle each memory module only on either card edge, and
avoid touching the middle of the memory module.
9 Press down on the memory module with your thumbs to lock the memory
module into the socket. When the memory module is properly seated in the
socket, the ejectors on the memory module socket align with the ejectors on
the other sockets that have memory modules installed.
10 Repeat step 7 through step 9 of this procedure to install the remaining
memory modules. See "Supported Memory Module Configurations" on
page 34.
11 Install the cooling shroud. See "Installing the Cooling Shroud" on page 32.
12 Close the system cover. See "Installing the System Cover" on page 29 and
13 Reconnect the system to the power source, and turn on the system.
37
Servicing the System Fans
About the System Fans
Troubleshooting the System Fans
Replacing a System Fan
About the System Fans

Your system contains three single-motor 40x40x28 fans to cool the processor,
expansion card, and memory modules.
NOTE: The system also contains a fourth fan, located near the left side of the
system and attached to the power supply unit. The fan attached to the power supply
unit is not a field serviceable or field replaceable part.
You can locate a faulty fan by using the RiOS CLI command show stats fan at the
Management Console. The command output displays the current RPM and error
status of the fan that you specify.
Keep the following points in mind when servicing the system fans:
If any individual system fan is faulty, Riverbed recommends that you replace
all three fans. Replacement fans are available in kits containing three fans.
Hot-swap removal or installation of system fans is not supported.
Do not attempt to operate the system without all three system fans.
Troubleshooting the System Fans

1 Ensure that none of the following conditions exist:
System cover or cooling shroud is removed.
Ambient temperature is too high.
External airflow is obstructed.
An individual system fan is removed or has failed.
38
2 Locate the faulty fan indicated by the output of the RiOS CLI command
show stats fan. The command output displays the current RPM and error
status of the fan that you specify.
5 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 31.
6 Reseat the power cable of each system fan. For the locations of the three
system fans, see "System Board Connectors" on page 24.
7 Close the system. See "Installing the System Cover" on page 29 and
8 Reconnect the system to the power source, and then turn on the system.
9 If a fan does not function, turn off the system and install a new fan.
See "Replacing a System Fan" on page 39. If the replacement fan does not
operate, contact Riverbed Support at https://support.riverbed.com.
Replacing a System Fan

This procedure describes how to remove a single system fan. The procedure for
removing each individual fan module is the same.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 31.
39
NOTE: The fan can continue to spin for some time after the system has been
powered down. Allow time for the fan to stop spinning before removing it
from the system.
4 Disconnect the fans power cable from the system board. See Figure 2-7.
5 Grasp the old or failed fan and lift it away from the fan assembly. See
Figure 2-7.
Figure 2-7. Removing and Installing a System Fan
1 Fan 2 Fan power cable
6 Ensure that the new or replacement fan is oriented correctly. Orient the fan
module so that the side with the power cable faces the back of the system.
7 Lower the fan into the fan assembly until the fan is fully seated. See Figure 2-7.
8 Connect the fans power cable to the fan power connector on the system
board.
9 Repeat step 4 through step 8 to replace all three system fans.
40
10 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 32.
11 Close the system. See "Installing the System Cover" on page 29 and "Installing
the Front Bezel" on page 27.
41
Servicing the Network Interface Card
Troubleshooting the Network Interface Card
Replacing the Network Interface Card
Series EX560 and EX760 systems support one 4-port GbE TX copper NIC
installed in an expansion-card riser. The NIC is not hot-swappable.
Troubleshooting the Network Interface Card

1 Check the indicator lights for the port. See "LAN and WAN Port Indicator
Lights" on page 7.
If the link indicator does not light, check the cable connection.
Use another connector on the switch or hub.
2 Ensure that all network cables are of the proper type and do not exceed the
maximum length.
4 Disconnect the Ethernet cables from the LAN and WAN ports.
7 Make sure that the NIC edge connector is firmly seated in the expansion-card
riser. See Figure 2-8, "Removing and Installing the NIC" on page 43.
10 Re attach the Ethernet cables to the LAN and WAN ports.
11 If the problem persists, contact Riverbed Support at
42
Replacing the Network Interface Card
1 Unpack the NIC and prepare it for installation. For detailed instructions, see
the Network Interface Card Installation Guide.
4 Disconnect all cables from the network interface card.
5 Lift and rotate the expansion-card latch. See Figure 2-8.
Figure 2-8. Removing and Installing the NIC
1 2
1 Expansion-card riser 3 Network interface card

2 Expansion-card latch
43
6 Grasp the old or failed NIC by its edges and carefully remove it from the
connector on the expansion-card riser.
7 Holding the new or replacement NIC by its edges, position the card so that
the card-edge connector aligns with the expansion-card connector on the
expansion-card riser.
8 Insert the card-edge connector firmly into the expansion-card connector until
the card is fully seated.
9 Close the expansion-card latch. See Figure 2-8.
12 Re attach the Ethernet cables to the LAN and WAN ports.
44
Servicing the Hard Disk Drive
About the Hard Disk Drive
Troubleshooting the Hard Disk Drive
Replacing the Hard Disk Drive
About the Hard Disk Drive

EX560 and EX760 systems support one 3.5-inch SATA hard disk drive (HDD).
The HDD is attached to a drive carrier, and the HDD and drive carrier are
installed internally in the system. The HDD is not front-swappable. See
Figure 2-1, "Inside the System" on page 23.
Two SATA connectors are located on the back of the HDD. See Figure 2-2 on
"System Board Connectors" on page 24.
The receptacle on the left is used to connect the HDD to the power supply
unit (PSU).
The receptacle on the right is used to connect the HDD to the integrated
SATA controller, through the SATA port labeled SATA_B on the system
board.
Replacement hard disk drives are available as an assembly consisting of a hard
disk drive installed in a drive carrier.
Troubleshooting the Hard Disk Drive

3 Make sure that one end of the SATA data cable is properly connected to the
HDD and that the other end of the cable is properly connected to the
SATA_B port on the system board. See Figure 2-2, "System Board
Connectors" on page 24.
45
4 Make sure that the 5-wire SATA power cable from the PSU is properly
connected to the HDD.
7 If the problem persists, contact Riverbed Support at
Replacing the Hard Disk Drive

3 Disconnect the SATA power and data cables from the back of the hard drive.
4 Remove the old or failed hard disk drive and attached drive carrier from the
chassis. See Figure 2-9.
a While pulling the carrier release pin up, grip the drive carrier and slide it
away from the chassis wall.
b Lift the drive carrier away from the system.
46
Figure 2-9. Removing and Installing a 3.5-Inch Hard Drive
1 2
1 Drive carrier 4 SATA data cable

2 Drive carrier release pin 5 SATA power cable
3 Hard disk drive 6 Chassis tabs (4)
5 Install the new or replacement hard disk drive and attached drive carrier into
the chassis.
a Align the four slots under the drive carrier with the four tabs on the
chassis. See Figure 2-9.
b Slide the drive carrier toward the chassis wall till it snaps into place.
6 Connect the SATA power and data cables to the two receptacles at the back
of the hard drive. See Figure 2-9, "Removing and Installing a 3.5-Inch Hard
Drive" on page 47.
47
48
3
Getting Help
49
Contacting Riverbed
This section describes how to contact departments within Riverbed.
Internet
You can learn about Riverbed products at http://www.riverbed.com.
Technical Support
If you have problems installing, using, or replacing Riverbed products, contact
Riverbed Support or your channel partner who provides support. To contact
Riverbed Support, please open a trouble ticket at https://support.riverbed.com or
call 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1
415 247 7381 outside the United States.
Professional Services
Riverbed has a staff of professionals who can help you with installation
assistance, provisioning, network redesign, project management, custom
designs, consolidation project design, and custom coded solutions. To contact
Riverbed Professional Services go to
http://www.riverbed.com/us/products/professional_services/ or email
proserve@riverbed.com.
Documentation
The Riverbed Technical Publications team continually strives to improve the
quality and usability of Riverbed documentation. Riverbed appreciates any
suggestions you might have about its online documentation or printed materials.
Send documentation comments to techpubs@riverbed.com.
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Riverbed Document
Kit.
50
Index
A removing, 28
Auxiliary port, 6
D
B DIMMs
See memory modules
back panel
features and indicator lights, 5
LAN and WAN ports, 7
E
bezel
about, 26 environmental specifications, 18
installing, 27
removing, 27
buttons F
back panel, 5 field replaceable units
front panel, 3 See also FRUs
front panel
features and indicator lights, 3
C FRUs
connectors See also non field replaceable units
back panel, 5, 7 about
front panel, 3 hard disk drive, 45
system board, 23-24 memory modules (DIMMs), 33
cooling shroud NIC, 42
about, 30 system fans, 38
installing, 32 list of field replaceable units, 16
removing, 31 replacing
hard disk drive, 46
cover, system
memory modules (DIMMs), 35
about, 26
NIC, 43
installing, 29
Index 51
system fans, 39 M
troubleshooting
management interface ports, 6
hard disk drive, 45
memory modules (DIMMs), 34 memory modules (DIMMs)
NIC, 42 about, 33
system fans, 38 replacing, 35
socket locations, 23-25
supported configurations, 34
troubleshooting, 34
H
hard disk drive
about, 45
N
replacing, 46
troubleshooting, 45 network interface card
See NIC
NIC
I See also LAN and WAN ports
about, 42
indicator lights
replacing, 43
back panel, 5
troubleshooting, 42
front panel, 3
LAN and WAN ports, 7 non field replaceable units, 17
system diagnostic, 9
interface names
LAN and WAN ports, 7-8 P
physical specifications, 18
port names
L LAN and WAN ports, 7-8
LAN and WAN ports power specifications, 19
about the NIC, 42
Primary port, 6
indicator lights, 7
interface names, 7-8
port names, 7-8
replacing a NIC, 43 R
troubleshooting a NIC, 42 replacing FRUs
hard disk drive, 46
52 Index
memory modules, 35
NIC, 43
system fans, 39
Riverbed
contacting
Professional Services, 50
Support, 50
Technical Publications, 50
web site address, 50
S
SATA hard drive
See hard disk drive
support
contacting Riverbed, 50
system board connectors, 23-24
system fans
about, 38
replacing, 39
troubleshooting, 38
T
trouble ticket web address, 50
troubleshooting
hard disk drive, 45
LAN and WAN ports, 42
memory modules, 34
NIC, 42
system fans, 38
Index 53
54 Index

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Series EX560 and EX760 Systems

Regulatory Model E10S Series

2012 Dell Inc. All rights reserved.

1 About Your System . . . . . . . . . . . . . . . 1

Front-Panel Features and Indicator Lights . . . . . . . . . . . . 3

Back-Panel Features and Indicator Lights. . . . . . . . . . . . . 5

LAN and WAN Port Indicator Lights . . . . . . . . . . . . . . . . 7

System Diagnostic Indicator Lights . . . . . . . . . . . . . . . . . 9

Field Replaceable Units. . . . . . . . . . . . . . . . . . . . . . . . . . 16

Non Field Replaceable Units. . . . . . . . . . . . . . . . . . . . . . 17

Power Requirements and Consumption . . . . . . . . . . . . . 19

Other Information You Might Need . . . . . . . . . . . . . . . . 20

2 Servicing Field Replaceable Units . . . 21

Opening and Closing the System. . . . . . . . . . . . . . . . . . . 26

Removing and Installing the Cooling Shroud . . . . . . . . . 30

Servicing the Memory Modules. . . . . . . . . . . . . . . . . . . . 33

Servicing the System Fans . . . . . . . . . . . . . . . . . . . . . . . . 38

Servicing the Network Interface Card . . . . . . . . . . . . . . . 42

Servicing the Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . 45

Model EX560L, EX560G EX760L,

IMPORTANT: You must upgrade to RiOS v7.0.2 and EX v1.0.1 to enable

Figure 1-1. Front-Panel Features and Indicator Lights

Table 1-2. Descriptions of Front-Panel Features and Indicator Lights

Item Front-Panel Feature Icon Description

Item Front-Panel Feature Icon Description

Figure 1-2. Back-Panel Features and Indicator Lights

Table 1-3. Descriptions of Back-Panel Features and Indicator Lights

Item Back-Panel Feature Icon Description

The corresponding interface names for the ports

Item Back-Panel Feature Icon Description

Figure 1-3. LAN and WAN Port Status Indicator Lights

LED Label LED Code Port Status

Code Causes Corrective Actions

Possible processor failure. Contact Riverbed Support at

Memory failure. Contact Riverbed Support at

Possible expansion card failure. Contact Riverbed Support at

Possible video failure. Contact Riverbed Support at

Hard drive failure. See "Servicing the Hard Disk Drive" on

Code Causes Corrective Actions

Memory configuration error. See "Servicing the Memory Modules" on

Other failure. Contact Riverbed Support at

Table 1-7. System Message Causes and Corrective Actions

Field Replaceable Unit Qty Troubleshooting or Replacement Instructions

Environmental Specification Operating Storage

Table 1-10. Physical Specifications of Series EX560 and EX760 Systems

Physical Specification US Units Metric Units

Power Characteristic 120 V, 50-60 Hz 230 V, 50-60 Hz

Field Serviceable Parts

Safety and Compliance Guidelines

Recommended Equipment for Servicing FRUs

Figure 2-1. Inside the System

1 Hard disk drive 8 4-port network interface card (NIC)

Figure 2-2. System Board Connectors

Item Connector Description

Connectors for non-serviceable components shown for reference only.

About the Front Bezel and the System Cover

Figure 2-3. Removing the Front Bezel

Installing the Front Bezel

Figure 2-4. Removing the System Cover

1 Latch release lock 2 Indent

About the Cooling Shroud

Figure 2-5. Removing and Installing the Cooling Shroud

1 Touch points (2) 3 Guide slots (2)