Sei sulla pagina 1di 37

ISO 9001:2015 & ISO 14001:2015 -

New Changes & Challenges

PMI, PMP, PMBOK and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
At the end of the class, please fill the training feedback
form! (Yellow paper in your notebook)

Return the feedback form at the reception!

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Learning Outcomes
At the end of this session, you will able to understand:
Quality Management Principles
Brief on ISO 9001:2015
Brief on ISO 14001:2015
Life Cycle Analysis
Context of Organisation
Interested parties Analysis
Needs and expectation of Interested parties
Changes and Challenges
Q/A

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
7 Quality management principles

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Customer focus

Organization depends on customers


Understand current & future customer
needs.
Meet / exceed customer expectations

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Leadership

Leaders establish purpose & direction


of the organization
Leaders should create & maintain
environment to achieve organizations
objectives

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Engagement of people

People of all levels are essence of an


organization

Their full involvement is for organizations


benefit

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Process approach

Desired results are achieved more efficiently


when activities and resources are managed as
process

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Improvements

Improvement of the organizations overall


performance should be a permanent objective
of the organization

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
PDCA Cycle

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Process approach
continual improvements of process
Understandings &
meeting requirements
PLAN

Continual improvements
Processes in terms
of Processes based on
Of Added Value PDCA Cycle
objective measurements
DO
ACTION

Measure results of process


Performance and effectiveness
- Objective Measurements
CHECK
2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Evident based decision making

Effective decisions are based on the analysis of


data and information

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Relationships management

An organization & its suppliers are


interdependent
Relationship enhances the ability of both to
create value

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
What are the changes in ISO 9001:2015 & ISO
14001:2015 ?
new concepts are considered - more risk based thinking
a new common ISO format has been developed for use across
all Management System Standards
a significant re-ordering of the key clauses.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
High Level Structure
the new standard adopts the high-level structure and terminology of Annex
SL (used for the development of all new ISO standards)
High Level Structure - identical core text and common terms and core
definitions for use in all Management System Standards:
purpose - enhance the consistency and alignment of different
management system standards
organisations that integrate multiple standards (eg QMS, EMS, OHS) will
see the most benefit
uses simplified language and writing styles to aid understanding and
consistent interpretations of requirements.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Common structure for MSS
Introduction
1. Scope
2. Normative references
3. Terms and definitions
4. Context of the organisation
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance evaluation
10. Improvement.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Clause structure (4-6)
4. Context of the organisation
Understanding the organisation and its context
Understanding the needs and expectations of interested parties
Determining the scope of the XXX management system
XXX management system
5. Leadership
Leadership and commitment
Policy
Organisational roles, responsibilities and authorities
6. Planning
Actions to address risks and opportunities
Objectives and plans to achieve them.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Clause structure (7-10)
7. Support
Resources
Competence
Awareness
Communication
Documented information
8. Operation
Operational planning and control
9. Performance evaluation
Monitoring, measurement, analysis and evaluation
Internal audit
Management review
10. Improvement
Nonconformity and corrective action
Continual improvement.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Context of organisation

4. Context of the organisation


Understanding the organisation and its context
Understanding the needs and expectations of interested parties
Determining the scope of the XXX management system
XXX management system

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
4 Clause 4.1
Context of organization
Determine what the relevant external and internal issues are for your
4.1
organization, and that are relevant to its strategic direction
Understanding context

4.2
Interested parties

4.3
Scope

4.4
QMS
ISO/TC 176/SC 2/ N1282

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD 20
4 Clause 4.2
Context of organization
Identify the relevant interested parties and their relevant requirements
4.1
Understanding context

4.2
Interested parties

4.3
Scope

4.4
QMS/EMS
ISO/TC 176/SC 2/ N1282

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD 21
Interested parties

Organizations are required to understand the needs and


expectations of interested parties.
It is a mandatory requirement of the management systems
standards.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Interested parties
Stakeholders are referred to synonymously as interested
parties by ISO management systems standards ISO 9000
states their importance clearly:
Organizations attract, capture and retain the support of the
relevant interested parties they depend upon for their
success.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Step 1 identify relevant interested parties.

Use the examples from the ISO management systems


standards,
Create a table with a column for interested parties, add
columns for needs and expectations, power/interest and
objectives.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Step 2 determine their needs and expectations.

Use different research methods as necessary to


confirm your knowledge of each group or significant
stakeholder.

Summarize the findings and add them to the relevant


column in your table of interested parties.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Step 3 rank them in terms of power and interest:

Consider their strength of interest and level of


influence over your decisions and actions. Plot them
in the power/interest matrix to determine their
rank.

Add the rank to the relevant column in your table of


interested parties.
.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Power v/s Interest
POWER

Keep Manage
Satisfied Closely

Keep
Monitor
Informed

INTEREST
Power : how much power or influence do they have over your decisions and activities? This
could be interpreted as their significance or risk.
Interest : how much interest do they have in your decisions and activities? This could be
interpreted as the strength of their relevance.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Step 4 set objectives and priorities.

Define what results are necessary to deliver to those


relevant interested parties to reduce the risk that their
needs and expectations are not met.

Set smart objectives wherever possible and document


them in the table of interested parties.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
INTERESTED PARTY NEEDS AND PI RANK OBJECTIVES PRIORITY
EXPECTATION

CUSTOMERS
QUALITY PRODUCTS KEEP SATISFIED ACHIEVE EXPECTED SALES HIGH

EMPLOYEES SAFE ENVIRONMENT KEEP SATISFIED ACHIEVE EXPECTED ZERO HIGH


IMPACT ON ENVIRONMENT

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
4 Clause 4.3 and 4.4
Context of organization
The requirement for the scope is now better defined, must be
4.1
Understanding context
documented and consider:
external and internal issues
4.2
Interested parties requirements of relevant interested parties
the products and services covered (must also be stated in scope)
4.3
Scope allowing applicability of specific requirements
4.4 justification for any case where a requirement cannot be applied (exclusion)
QMS
ISO/TC 176/SC 2/ N1282

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD 30
Section 3 Terms and Definitions
environmental aspect element of an organisations activities,
products or services that interacts or can interact with the
environment the activity
environmental impact change to the environment (adverse
or beneficial), wholly or partly resulting from the organisations
environmental aspects potential change or harm.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Some more terms
environmental performance performance related to the
management of environmental aspects
life cycle consecutive and interlinked stages of a product (or
service) system, from raw material acquisition or generation from
natural resources to final disposal.

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
New Additions

Understanding the organization


Context (4.1)
Understanding needs &
expectations of interested parties
(4.2)
Risk based thinking & Approach
(6.1)
Organizational Knowledge (7.1.6)

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
New Requirements-
Changes in Approach ISO 9001:2015
Risk Based Thinking Which might influence the MSS Performance
Risks & Opportunities to be considered prior to design of Context,
Products, Services, Processes, Projects, Scope and Changes
Risks : Violations, Penalties/Notices, No customers, Delays, Customer
dissatisfaction, Customer Complaints, Rejections, Reworks, Product re-
call, Bad reputation in the market, Incompetence, High Staff Turnover,
Cost of Quality failures, etc.
Opportunities : New Customers, New Markets, New Products / Services,
New Scope, Customer Goodwill, Staff Goodwill, Employee Participation,
Innovation & Creativity, Organizational Competence, Business
Excellence, etc.
E.g. HR Planning , Operation Planning (Technology), Improvements &
Suggestions

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Changes and Challenges:
ISO 14001:2015

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Upcoming Training Schedule for Lead Auditor Courses

ISO 9001:2015 ISO 14001:2015


Batch Start Date: 5TH MAY,2017 Batch Start Date: 13TH MAY,2015
Batch End Date: 2ND JUNE,2017
Batch End Date: 10TH JUNE,2017
Frequency: Every Friday
Timing: 8 am onwards Frequency: Every Saturday
Timing: 2 pm onwards
Product Managers
Mr Ashish
ashish@3foldtraining.com
050 1261084
Mr. Dinesh
dinesh@3foldtraining.com
050 - 1036364

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD
Please return the feedback form at the reception!

END OF THE SESSION

2016 3FOLD Education Centre . All rights reserved . online@3foldtraining.com . www.3foldtraining.com . 800 3FOLD