MARANDA L.

CARTER
4309 Woodside Manor Dr.
Tampa, FL 33624
(813) 766-5099
maranda.carter91@gmail.com
http://marandacarter.weebly.com

EDUCATION
University of South Florida (USF) Tampa, FL
Master of Arts in Counselor Education December 2016
Clinical Mental Health Counseling track
Overall GPA: 3.89
University of Central Florida (UCF) Orlando, FL
Bachelor of Science in Psychology May 2014
Overall GPA: 3.84
Major GPA: 3.81
HONORS
Florida Bright Futures Scholarship; UCF Pegasus Scholarship; USAA Scholarship Fall 2010-Spring 2014
University of Central Florida Deans List or Presidents List each semester Fall 2010-Spring 2014

CERTIFICATION
National Certified Counselor- Certified by the National Board for Certified Counselors, Inc. Certification from April 18,
2017 through April 30, 2022

LEADERSHIP & PROFESSIONAL EXPERIENCE

Part time Customer Service Associate at Walgreens Sept. 2014-Current
Greet and assist customers with product needs
Collaborate with customers to help design personalized photo creations
Work within a team environment

Intern at Metropolitan Ministries Jan. 2016- Dec. 2016

Triaged, evaluated, and facilitated intake process with new clients
Brainstormed and discussed appropriate referrals with clients for shelter, mental health, DCF, etc.
Facilitated psychoeducational group discussions with clients
Assisted and mentored incoming student mental health interns
Counseled both children and adults
Created detailed document describing new client intake process for new interns
Maintained client confidentiality
Administrative Assistant at Star Point Counseling Center Oct. 2014- July 2015
Maintained patient confidentiality, triaged calls and scheduled patient appointments
Coordinated therapists schedules and verified outpatient mental health benefits
Observed clinical sessions for both couples and individuals
Collected and recorded copayments
Billed insurance
Intern at Counseling Corner & Office of Dr. Grbac, Psy. D., Orlando, FL Oct. 2013- May 2014
Similar duties as Star Point Counseling Center
Attended clinical meetings and discussed patients diagnoses and future treatments
Research Assistant at the Applied Cognition and Technology Lab, UCF Psychology Department June 2013- May 2014
Coordinated subject participation in research studies at the computer lab
Verified subjects eligibility per Institutional Review Board (IRB) requirements
 Attended and provided feedback at weekly lab meetings
Teaching Assistant for Cognitive Psychology at the UCF Psychology Department May 2013-Dec. 2013
Recorded detailed notes of class content
Organized and facilitated group review sessions for 75 students
Kept student information confidential

SKILLS
Customer service- service resolution, personalized service, extraordinary customer experience, positive public
relations
Insurance coding and billing - use appropriate ICD codes; followed up on billing issues; input data into various
insurance billing programs
Prezi- created presentations
Website building- created on Weebly and maintained websites on Vistaprint
Quicken- used for billing purposes and to maintain financial records