ADVANCED CISCO UNIFIED CCX (UCCX) 10.

5 SCRIPTING
TRAINING
In this course, candidate will learn how to write basic to advanced scripting. Candidate will learn most
advanced scripting technologies and techniques such as custom queue logic using Get Reporting Statistic
steps, custom Select Resource Step logic including custom queue design, as well as VM in Queue, Scheduled
Callback scenerios, and XML Web Service consumption using Get HTTP Document steps. A brief summary of
the CRS Script Editor steps covered are listed below. Candidate will learn to deploy script from real world
scenario, from database setup, sub flow, xml etc.

WHAT YOU WILL LEARN?

Introduction to advance technique of scripting
Configure complex script using various java string method
Create Advanced Menu Drive Application with error check
Configure XML Document Processing for Holiday and Emergency Check
Read and Write XML Document for various task
Configure advanced queuing technique such as position in the queue, how many calls ahead, waiting time etc
Creating Advanced Database Enable Application for a airline industry
Creating Advanced HTTP Enable Application such as collecting data from User Registration Form
Configure Scripts to check Redundancy Health of the UCCX Server
Much more

WHAT IS INCLUDED
5 Days Instructor led training
Each candidate will have his/her own UCCX Rack
200 hours of additional UCCX Rack Lab Access (value of $1200)
Complete UCCX 10.5 Scripting Self Study Kit
Free Re-takes for upto 2 years
COURSE OUTLINE
Chapter 1 - Overview of Cisco Unified CCX Script Editor

Chapter 2 - Basic Cisco Unified CCX Scripting

Chapter 3 - Cisco Unified CCX Scripting Variable

Chapter 4 - Cisco Unified CCX Scripting General Steps

Chapter 5 - Cisco Unified CCX Scripting Trigger Session & Contact Steps

Chapter 6 - Cisco Unified CCX Scripting Call Contact Steps

Chapter 7 - Cisco Unified CCX Scripting eMail & Http Steps

Chapter 8 - Cisco Unified CCX Scripting HTTP Steps

Chapter 9 - Cisco Unified CCX Scripting Media, Menu and Digit Collection
Chapter 10 - Cisco Unified CCX Scripting User Steps

Chapter 11 - Cisco Unified CCX Scripting Prompts and Grammer

Chapter 12 - Cisco Unified CCX Scripting Document Steps

Chapter 13 - Cisco Unified CCX Scripting Database Steps

Chapter 14 - Cisco Unified CCX Scripting ACD & ICM Steps

Chapter 15 - Making Decission and Loop and Counter in UCCX Scripting

Chapter 16 - Debugging a Script

Chapter 17 - Advanced Cisco Unified CCX Scripting Configuration

Chapter 18 - Creating a Advanced Menu Driven Application

Chapter 19 - Creating a Holiday Application

Chapter 20 - Creating Scripts for Help Desk Ticket Submission

Chapter 21 - Configure Advanced Script for Consultive Transfer

Chapter 22 - Creating Scripts for Agent Logged Check In

Chapter 23 - Creating Agent Greeting Upload

Chapter 24 - Creating script for Web Call Back & Queueing

Chapter 25 - Create a database enable UCCX Scripting Based on Client Account Number

Chapter 20 - Creating HTTP CallBack & Queing scripts

Chapter 21 - Create Scripts to check position in the queue

Chapter 22 - Create scripts to check how many calls a head of the existing call