Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
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Ex
SPC
TQM QFD
EFQM Quality
Tools & Std.
PDCA-Kaizen
Q & COPQ
Quality Pioneers
Quality aspects
Product
Service
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ISO 9000 TQM
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Process & System Level:
I-P-O Measurement (SIPOC chart):
Q
I P O
Suppliers Customers
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Organizational Level
TQM (EFQM-based Excellence models)
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Sustainable & Green Design
Sustainable design is the philosophy of designing physical objects,
the built environment, and services to comply with the principles of
social, economic, and ecological sustainability.
https://en.wikipedia.org/wiki/Sustainable_design
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Leadership in Energy & Environmental Design
Environmental benefits:
Enhance and protect
ecosystems and
biodiversity
Economic benefits:
Reduce operating costs
Enhance asset value and
profits
Improve employee
productivity and
satisfaction
Optimize life-cycle
economic performance
Benefits of Green Building
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QFD for customer satisfaction
It is the set of
interrelated matrices
known that take on
the appearance of a
house.
QFD in Sustainability: SFD
QFD can be used to consider the sustainability requirements
in the design (Sustainability Function Deployment: SFD).
Sustainability requirements
Interior Air Quality
Less Energy consumption
Less Water consumption
Clean external air
Natural light
others
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HOWs in SFD
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Example
DEWA, Dubai Electricity and Water Authority, in AlQuz, Dubai, UAE.
In December 2012, the project was occupied and received the certification with a total LEED score of 98
out of 110 (Platinum).
Example: At the roof, they added a sky garden to further enhance the indoor and outdoor thermal
environment.
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Matrix #1 : Customer Needs
* Voice of Customers (VOC) its what the
Customer Needs customer needs and wants which is the most
Imp.
( VOC ) important factor that the customer consider in a
sustainable building
Innovative Design 2
* It was chosen based on the sustainability
Energy Efficiency 5 factors that the customer would look to in a
sustainable building
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Matrix Number #2: Planning the Improvement Strategy
- In this matrix, it provides DEWA assessment compared to the most well known benchmarks within the
region which are Estidama and LEED
- Estidama is the green building rating tool that is used in Abu Dhabi and it consists of 5 pearl according to
each sustainability principles
- LEED is a US benchmark assessment tool used for green sustainable buildings
- With the assessment of the benchmarks and the customer importance, the improvement factor, sales
point, overall weight and total percentage of the overall weight were calculated for DEWA
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-
-
Vegetated Roof
Operable Window
Water Reduction
needs in terms of sustainability
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Glazed Facade
In this matrix, we listed out the major technical requirements that would be used to meet the customer
Matrix Number 3Selecting the Technical Requirements (HOWs)
Matrix Number #4: Evaluating Interrelationships between the
WHATs and HOWs.
- In each intersection between the technical requirement and the customer need, an interrelationship was
estimated either strong, medium, weak or none presented in different shapes
- The purpose of this matrix is to show how strong is the relationship between each technical requirement
with the customer need, this will later show which technical requirement is consider as a priority for the
customer and therefore the designer should invest more in it
High = 9
Medium = 3
Weak = 1
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Accessibility
Water Efficiency
( VOC )
Energy Efficiency
Innovative Design
Natural Ventilation
Sustainable Material
Customer Needs
and HOWs.
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4
4
5
2
4
5
2
Interrelationships
Imp.
Matrix Number #4:
Vegetated Roof
Operable Window
Water Reduction
Solar PV Panel
Public Transportation
Glazed Facade
Matrix Number #5: Evaluates the Correlation
- Within each diagonal intersection in the correlation matrix, a supportive or impeding type of relation
ship is established between the technical requirements
- These correlations exist as the roof of the HOQ ( House of Quality )
- The positive and the negative sign shows if the two technical requirement support each other or which
one of them oppose each other
Supportive
Impending
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Matrix Number #5: Supportive
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Matrix Number #6: Selecting Design Targets of the Technical
Requirements
- The design target matrix includes calculation of the technical priorities
- The higher the value shows the importance of implementing the technical requirement in the project design
- According to the calculation, the high efficiency HVAC, operable window and artificial light contributes greatly
in the project design
Technical Priorities 47.4 150.2 83.4 144 61.2 92.6 108 70.2 153.6 37.8 55.8 55.8 55.8 21.6 21.6 7.2 72.6
% of Total Priorities 3.8 12.1 6.7 11.6 4.9 7.5 8.72 5.7 12.4 3.1 4.5 4.5 4.5 1.74 1.74 0.6 5.9
Equations Used:
- IF = ( Plan Current ) x 0.2 + 1.0
- OW = CI x IF x SP
- % Total W = OW /
- TP = ( Symbol Value x OW) + ( Symbol Value x OW) + ..
- % TP = TP /
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QFD For Dubai Electricity & Water Authority DEWA:
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Another Example: Redesign of superblock
There is a need to revitalize the inner part of the city. This is about what is needed for the city. So, Abu Dhabi
2030 Plan proposes a program of block revitalization, undertaking one or several pilot projects. The goals
here are the following:
By this, the modern concept Abu Dhabi may redefine its urban fabric in a more socially viable and
sustainable way that has the potential of becoming the prime design to be followed.
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The QFD HoQ
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QFD for Estidama Requirements
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Example: QFD Outcomes
Technical priorities
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20
15
10
0
High efficiency exterior water grey water water monitoring Onsite storm Drought tolerant
fixtures monitoring recycling leak detecting management plants
features facilities
Technical priorities
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Other Methods for Sustainability
Lean: war on waste
Inventory
Transportation (material Handling)
Delay (Waiting)
Motions (Effort)
Over-processing
Over-production
Defects
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Other Methods for Sustainability
Six Sigmas Methodologies
Process Management
Control and manage cross-function
processes to meet business goals
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Lower Specification Limit Upper Specification Limit
(LSL) (USL)
x
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Many familiar quality tools applied in a
structured methodology
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Questions?
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