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Ensure excellence in housekeeping sanitation safety comfort for the hotel guest.
Provide budget to the management and undertake budget control and forecasting.
Check and ensure that all the public areas are cleaned regularly.
Inspect the work of all the contracts like pest control, florist, off premises laundry
and so on.
Ensure periodical stock taking and maintaining of stock records for linen uniforms
and equipments.
c) Floor supervisor- The floor supervisor generally reports to the assistant house-
keeper or Executive house-keeper.
Floor supervisor have the final responsibility for the condition of guest rooms. Each
floor supervisor assign three or more floors at a time. His / Her housekeeping duties
and responsibilities are as follows
5) Public area supervisor- The public area supervisor reports to the assistant house-
keeper. Public areas are the front of the house areas such as entrance lobby , guest
corridor, etc. The housekeeping duties and responsibilities of public area supervisor
are as follows,
Ensure all that all the public areas and other functional areas are spotless and
cleaned.
Ensure that flower arrangements are placed in appropriate place in the public areas.
Ensure that banquet hall conference hall are kept ready for the functions and
conferences.
6) Evening shift supervisor- Evening shift supervisor are needed for the floor public
areas and control rooms. They reports to assistant house-keeper. Their
housekeeping duties and responsibilities are as follows
Checking of all the log entries and ensure they are followed up.
Ensure all the keys are deposited back before taking over of shifts
Ensure that all the turndown service are carried on in all the occupied rooms
8) Control desk supervisor- The control desk supervisor reports to the assistant
house-keeper. The control desk is the nerve center of housekeeping department.
The desk is manned 24 hours a day Since control desk is the hub of information in
housekeeping the control desk supervisor is the critical person in housekeeping
operation. Housekeeping duties and responsibilities of control desk are as follows
coordinates with front office for the information of departure room and realizing of
rooms.
9) Linen room supervisor- The linen room supervisor reports to the assistant house-
keeper. The concern person is totally responsible for the upkeepment of linen. His
housekeeping duties and responsibilities are as follows
Ensure having tight control over linens and make sure that a single piece has not
been misused.
10) Guest room attendant- They reports to floor supervisor or night supervisor. Their
housekeeping duties and responsibilities are as follows
Clean and tidy rooms as per sanitary regulations assigned
replenish the maids cart with guest supplies cleaning agents etc.
11) House-person- The house-person reports to the public area supervisor. The
house-persons job involves heavy physical work as assigned such as carpet
cleaning ,window cleaning, carrying heavy pieces of furniture, washing of public
area garbage and so on. His housekeeping duties and responsibilities are as follows
12.) Gardener- The gardener is required to maintain the land scape areas and the
gardens of the hotels. His housekeeping duties and responsibilities are as follows