UsersGuide ServiceMaxx Software PDF

USERS GUIDE
ServiceMaxx Users Guide
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October 2010
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October 2010 Navistar, Inc. All rights reserved
SERVICEMAXX USERS GUIDE 1
Safety Information operation and your safety. Since many variations in

procedures, tools, and service parts are involved,
This manual provides general and specific advice for all possible safety conditions and hazards
maintenance procedures essential for reliable engine cannot be stated.
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2 SERVICEMAXX USERS GUIDE
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Table of Contents
1. ServiceMaxx Diagnostic Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.2. Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2. Installing ServiceMaxx Fleet Pro Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2.1. Remove All Versions of JRE 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.2. Installing JRE 6 update 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.3. Starting ServiceMaxx Software from Desktop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.4. ServiceMaxx Software Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3. Vehicle Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.1. Diagnostic Interface Cable Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.2. Interface Device Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3.3. Connecting ServiceMaxx Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.1. Using ServiceMaxx Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
4.2. Software Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
4.3. ServiceMaxx Service Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
5. Sessions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
5.1. Sessions Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
5.2. Building a Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
5.3. View and Clear Signal Value Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
5.4. Saving Session Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
5.5. Loading a Saved Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
5.6. Recording Session Data (Snapshot). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
5.7. Triggered Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Trigger Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Using Triggered Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
5.8. Viewing ServiceMaxx SnapShots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
6. Viewing Diagnostic Trouble Codes. . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

6.1. DTC Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
6.2. DTC Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
6.3. Active and Previously Active DTCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
6.4. Clearing DTCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
7. Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
7.1. Export Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
7.2. View All Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
7.3. Search Parameters by Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
7.4. Search Parameters by Keyword(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
7.5. Change One Dealer or Customer Programmable Parameter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
7.9. Change Multiple Dealer or Customer Programmable Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
7.10. Undo Parameter Changes Before They are Programmed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
7.11. How to Change the Customer Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
8. Vehicle Trip Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
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8.1. View Vehicle Trip Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

8.2. View Cumulative Trip Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
8.3. Refreshing Vehicle Trip Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
8.4. Search Vehicle Trip Report Data by Keyword(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
8.5. Saving and Printing Vehicle Trip Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
8.6. Start a New Vehicle Trip Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
9. Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
9.1. Vehicle Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
9.2. Export Vehicle Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
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1. ServiceMaxx Diagnostic Display maintenance information such as Total

Software Engine Hours and Total Fuel Used.
Detect active modules on various vehicle
NOTE: This section contains a brief overview of networks and easily identify communication
ServiceMaxx diagnostic software, and was current problems.
at the time of publishing. Due to the automatic
updating function in ServiceMaxx software, screens Record snapshots of live engine signals to be
and functions may differ from this manual. stored for later playback.
Navistar electronically controlled engines have a Perform automated diagnostic tests to quickly
wide range of standard and optional features. identify faulty components.
ServiceMaxx software provides real-time data
monitoring, enhanced diagnostic capabilities, and
parameter programming. 1.2. Acronyms
Following is a list of acronyms and their meanings
NOTE: To diagnose specific electronic control system used in this document:
failures, always refer to the diagnostic manual for the
system being serviced. DPF - Diesel Particulate Filter
ServiceMaxx diagnostic software provides the DTC - Diagnostic Trouble Code

capability to: ECM - Electronic Control Module
Monitor engine control system input and output ESN - Engine Serial Number
signals.
EST - Electronic Service Tool
View and program selected Electronic Control
Module (ECM) programmable parameters. FMI - Failure Mode Indicator
Display and clear active and previously active NAVCoM - Navistar Advanced Vehicle
Diagnostic Trouble Codes (DTCs). Communication Module - dealers only
Create customized diagnostic sessions to SPN - Suspect Parameter Number

enhance troubleshooting capabilities.
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2. Installing ServiceMaxx Fleet Click Download JRE (under JRE 6u10)

Pro Software Select Windows (next to Platform)
2.1. Remove All Versions of JRE 6 Check I agree to the...
Click the Windows Start menu. Click Continue
Click Control Panel Click the link labeled:
Click Add or Remove Programs jre-6u10-windows-i586-p.exe (under Windows
Offline Installation)
Remove all versions of Java from this menu if
different than Java 6 Update 10. Click Run
Click on the version Click Run
Click Change/Remove Follow any installation instructions
Follow instructions for removal Click Accept (installation may take 5-15 minutes)
Click Finish
2.2. Installing JRE 6 update 10 When ServiceMaxx software is loaded on the

computer, the user will need to register the
NOTE: If the JRE 6 Update 10 installation CD is not software by calling Nexiq @ 1-877-905-6716 or
available, the program can be downloaded. Refer to by filling out the Fleet Software Authorization
the following steps. Form and faxing it to (248) 293-8211 or e-mail
customer.service@nexiq.com. When this form
Go here: is processed, a password will be provided that
http://java.sun.com/products/archive/ enables the software to be used on the corresponding
j2se/6u10/index.html computer.
or use the following instructions.
Go to:
http://java.com/en/.
Click Downloads
Click Other Java Versions (under Help
Resources on the left side)
Click Archive Java Technology Products
Download (under Older versions)
Go to Java Platform Standard Edition
(Java SE) JDK/JRE - 6 Select 6
Update 10 from the drop-down menu click
Go
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2.3. Starting ServiceMaxx Software from

Desktop
Figure 1 ServiceMaxx software desktop icon
Figure 3 Update notification message

1. Locate the ServiceMaxx software icon. The
icon is placed on the desktop during the software
installation process. ServiceMaxx software is fully functional when the
Electronic Service Tool (EST) is not connected to the
Internet, but the EST should be connected often to
check for available updates.
3. Vehicle Connection
3.1. Diagnostic Interface Cable Information
Figure 2 Windows Start menu ServiceMaxx The following communication adapters have been
software verified with all ServiceMaxx software:
Movimento NAV-Link
NOTE: If the ServiceMaxx software icon is not http://www.nav-linkvci.com/
available on the desktop, the program can be
Dearborn Group Technologies DPA IV, DPA IV+
easily started using the Windows Start menu.
http://www.dgtech.com/product/dpa4/dpa4.php
2. Click on the icon to start ServiceMaxx software.
Movimento - NAVCoM (Navistar Advanced
Vehicle Communication Module - dealers only)
2.4. ServiceMaxx Software Updates
http://www.nav-linkvci.com/
ServiceMaxx software provides automated
Nexiq Technologies USB Link
software updates directly from Navistar any time
the tool is connected to the Internet. Upon starting http://www.nexiq.com/catalog/
the program, the user may notice an update message product_detail.asp?GID=6&=85
prior to the software starting.
Noregon Systems, Inc. DLA, DLA USB
http://www.noregon.com/
CAUTION: IC3 and IC4 USB cables are not

reliable when connected to 2007 and newer
Navistar vehicles.
Please refer to each manufacturers website for

further information.
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3.2. Interface Device Selection

1. Using interface cable, connect EST to vehicles
diagnostic connector.
2. Start ServiceMaxx software.
Figure 4 Select Com Link
3. From the Tools drop-down menu, go to Select

Com Link.
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4. Select the cable/interface device. 3.3. Connecting ServiceMaxx Software

a. NEXIQ Technologies 1. Turn ignition switch to ON. Do not start engine.
USB-Link 2. Using interface cable, connect EST to vehicles
diagnostic connector.
J1708 - All pre-MaxxForce
(pre-2007) electronic engines.
J1939 - All MaxxForce engines
(20072010).
b. Noregon
DLA, DLA USB
(20072010).
c. Movimento
NAVCoM/NAV-Link, USB0
Figure 5 Select Engine
(20072010).
3. Start ServiceMaxx software. After starting
d. Dearborn Group
ServiceMaxx software and selecting the
DG DPA 4/4 Plus USB, USB appropriate interface device (page 8 ), a
detection process will begin and should connect
automatically.
If ServiceMaxx software cannot detect the
Engine Serial Number (ESN), then it may be
(20072010)
necessary for the user to select the engine
If software is still unable to connect, see by clicking on Select Engine from the File
the troubleshooting documentation provided drop-down menu.
for the specific interface cable being used
(provided from cable manufacturer).
If cable is not at fault, see CAN
Communications or J1939 in the Electronic
Control Systems Diagnostics section of
applicable Engine Diagnostics Manual.
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Figure 6 ECM connected icon Figure 7 ECM disconnected icon
If the software has connected to the ECM, active When the software is unable to connect to the
signals will populate the startup screen, and the ECM, signals and vehicle information will not be
ECM connected icon in the bottom right corner will displayed, and the ECM disconnected icon in the
show connected. bottom right corner will show disconnected.
If the software is unable to connect to the ECM,
go to Interface Device Selection (page 8 ).
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4.1. Using ServiceMaxx Software
Figure 8 Default session

1. Menu bar 4. Trigger arm/disarm button 11. Position & Pressure window
a. File 5. Data record button a. Voltage
b. View 6. Sessions buttons bar 12. Diagnostic Trouble Codes
c. Sessions a. Default window
d. Tests b. Parameters a. Datalink Traffic
e. Procedures c. Signals b. DTC Log
f. Tools 7. Parameters window 13. Message area
g. Help 8. Temperature window 14. Vehicle Information window
2. Communication control and a. Voltage 15. Instructions window
status button 9. Sniffer window
3. Trigger setup button 10. ECM connection status icon
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4.2. Software Features 2. Communication Control and Status Button

When starting ServiceMaxx software, a Default The communication control and status button turns
session will display as the opening screen. The the connection to the ECM on and off and displays
following is a brief description of each area, as connection status.
displayed in the Default session.
3. Trigger Setup Button
1. Menu Bar
The trigger setup button is used to record session data
The menu bar at the top of the application window automatically, based on conditions determined by the
contains a row of seven menu titles. When a menu user. The user is required to provide conditions when
title is selected, a drop-down menu will reveal a list trigger setup is selected.
of menu options. These options enable the user to
4. Trigger Arm/Disarm Button
perform various actions within the software. The
seven menu titles are: The trigger arm/disarm button enables or disables
triggered recording.
File - Displays various options of Online Mode,
Select Engine, Open Recorded Signal File, Export 5. Data Record Button
Parameters, Print, and Exit.
The data record button records signal and parameter
View - Displays the various options of Display SI information using various recording intervals.
units of measure, Datalink Traffic, Diagnostic
6. Sessions Button Bar
Trouble Codes, Instructions, Parameters,
Signals, Sniffer, Stand Alone Real Time Clock, The Sessions button bar provides one click access to
and Vehicle Information. frequently used software controls.
Sessions - Displays the various options The Default session monitors all position,
of Load Session, Save Session, Rename temperature, and pressure sensors.
Session, Default, Parameters, Programming,
The Parameters session monitors vehicle events.
Signals, Simple, Hard Start - No Start,
Performance, 2008 BB Actuator, 2010 BB The Signals session monitors specific signals.
Actuator, Aftertreatment, Continuous Monitor,
10. ECM Connection Status Icon
Engine Run-up, High Pressure Pump, Injector
Disable, KOEO Standard, KOER Standard, The ECM connection status icon is used to show
KOER Air Management, Relative Compression, connection status between the ECM and the EST.
Vehicle Events, and Vehicle Trip Report. The left plug represents data traveling to the ECM.
The right plug represents data traveling from the ECM.
Tests - Displays the various options of Load
When both sides are green and connected, data is
Test Specific Session, Engine Off Tests, Engine
flowing between the ECM and EST. It separates when
Running Tests, Aftertreatment Tests, and Injector
the ECM stops responding to requests. If one or both
Disable Tests.
sides of plug are black
Procedures - Displays the various options
13. Message Area
of Engine Off Procedures, Engine Running
Procedures, and Aftertreatment Procedures. The message area displays tool information such as:
what tests are running, completed, or aborted.
Tools - Displays the various options of Activate
Com Link, Select Com Link, Simulate Engine,
Trigger Setup, Arm Trigger, Start Recording, Default ServiceMaxx Panes
Recording Interval, Clear Statistics, and Reset
7. Parameters Window
Trip Report.
The Parameters window displays a small list of
Help - Displays the current software version
parameters such as: Event logs, Engine Warn
and detailed instructions on how to use
Protection System, Idle Shutdown, and Cruise
ServiceMaxx software.
Control enablers. All Parameters can be viewed by
un-checking the Only Show Watched box.
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8. Temperature Window Engine Serial Number

The Temperature window displays all ECM-monitored Transmission Type
temperature sensor information for the engine.
Rated Horsepower
The Voltage tab in this window shows actual
Total Miles
voltage values for each temperature sensor.
Total Fuel Used
9. Sniffer Window
Total Engine Hours
The Sniffer window provides real-time monitoring of
the network activity for each module on the various 15. Instructions Window
data links. This window is used to identify if the
The Instructions window displays important
individual modules are present and communicating
instructions and information related to the currently
on the vehicle networks.
selected session or test. Messages may include basic
11. Position & Pressure Window instructions, test alerts, and other useful information.
The Position & Pressure window displays all
ECM-monitored position and pressure sensors.
4.3. ServiceMaxx Service Messages
System status information, such as Diesel Particulate
Filter (DPF) Regen status and the Engine Shutdown
timer, are also available.
The Voltage tab in this window displays the actual
voltage values of each of these sensors.
12. Diagnostic Trouble Code (DTC) Window
The DTC window displays all active or previously
active ECM DTCs. DTCs can also be cleared in this
window. The DTC window is displayed in all of the
software Default sessions.
Datalink Traffic displays messages that are on the
datalink being used.
DTC Log displays stored DTCs.
Figure 9 Service messages from Navistar
14. Vehicle Information Window
The Vehicle Information window provides vehicle
After an update, important messages about this
information for the connected vehicle. Displayed
updated version are displayed. To disable a previous
information includes items similar to:
message and prevent it from being displayed in the
Engine Type future, select the box in the Dont Show column for
the individual messages to be disabled.
Software Identification
To display messages that were previously disabled,
Engine Family Rating Code
select Messages from the Help drop-down menu.
Vehicle Identification Number
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5. Sessions 5.1. Sessions Menu

Sessions can display vehicle and engine information,
such as: module calibration, sensor signals, and
actuator command signals. Special engine and
vehicle features can also be programmed using these
sessions.
ServiceMaxx software has many default sessions
that load automatically when running any Service Bay
Test or Service Tool Procedure. Users are not limited
to any default session. Users are able to build their
own session and save or load it at anytime.
ServiceMaxx software also has a few added
sessions that do not load automatically, but can be
selected from the Sessions drop-down menu. These
sessions are available to help diagnose common
systems and program special features.
Predetermined sessions can be accessed from the
Sessions drop-down menu.
Figure 10 Sessions menu
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1. Select the Parameters or Signals button from the

button bar or return to the Default session.
2. Select desired signals by checkmarking the boxes
in the Watched column.
3. Once all desired signals have been selected, click
on the Only Show Watched box to hide all signals
that were not selected.
NOTE: The list may be scrolled up and down using

Figure 11 Automatic load activated the window scroll bar.
NOTE: The check mark indicates the session will

automatically load.
Some of these sessions are associated with service

bay tests and will automatically load when a test is
commanded. However, the user does have the option
to disable the automatic load feature if wanting to run
a test using a different session.
5.2. Building a Session

Users can build their own sessions to monitor specific
parameters or signals not usually grouped together. Figure 13 View menu
NOTE: Other information can be added to a session

by selecting any of the items from the View drop-down
menu. All columns displayed are moveable and
configurable. Right-clicking on a column header
Figure 12 Menu bar and button bar allows the user to add or remove columns.
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Figure 14 Signals session

1. Only Show Watched box 3. Signal selection window 5. Signal graph display window
2. Graph legend 4. Search button
NOTE: Displayed signals are represented by

different color graph lines. When multiple signals
are displayed, signal identification can be made using
the graph legend. Right-clicking on the Watched
column (not shown) gives the user the option to hide
it.
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5.3. View and Clear Signal Value Statistics 2. Select Min Value, Max Value, or Avg Value.
ServiceMaxx software records minimum,
maximum, and average values for every signal (when
applicable). Use this procedure to view and reset
those statistics. Figure 16 Statistic value columns
1. Right click on the signal selection window header.

NOTE: A new column will appear for each statistic
added.
Figure 17 Clear statistics
3. From the Tools drop-down menu, select Clear

Statistics. This will reset the minimum, maximum,
and average values.
Figure 15 Add signal value statistics
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5.4. Saving Session Files 2. Type in the desired session name in the file name
box.
3. Save the session to the desired location on your
computer by clicking on the Save button.
5.5. Loading a Saved Session

1. Click on the Sessions drop-down menu and select
Load Session.
Figure 18 Saving a session file Figure 19 Opening a saved session
Built or modified session files can be saved to be 2. Navigate to the previously saved session file and
loaded at a later time. This does not effect any of the click on the Open button.
softwares pre-made sessions.
1. Click on the Sessions drop-down menu and select
Save Session.
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5.6. Recording Session Data (Snapshot) 1. Click on the Record button to start recording the
current session.
ServiceMaxx software can record signal information
using various data sample rates (Recording Intervals).
Recording Intervals can be selected using the Tools
drop-down menu.
Figure 22 Recording notification message
NOTE: When the Recording function is active, a

Recording alert is displayed in the message area.
Figure 23 Stop button
2. Click on the stop button to stop recording.
Figure 20 Recording Interval selection
Using the Recording Interval scale, the user can

adjust the amount of data being recorded in a
snapshot. The default setting is 0.2 seconds. Figure 24 Recording saved confirmation screen
3. When recording is stopped, a pop up message

alerts the user to the file name and location of
the recorded snapshot. Files created with the
recording function are saved in the SnapShots
desktop folder.
Figure 21 Record Button
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5.7. Triggered Recording 3. Cancel Button

ServiceMaxx software uses triggered recording to The Cancel button is used to cancel triggered
record signal data automatically, based on conditions recording.
determined by the user. Triggered recording is helpful
4. Record Pre-Trigger
when recording snapshot information while trying to
duplicate an operating condition. Once the condition Record Pre-Trigger is the number of seconds
is met (trigger is set), recording automatically begins. information is recorded before the trigger is set.
5. Post-Trigger
Trigger Setup Post-Trigger is the number of seconds information is
recorded after the trigger is set.
6. Recurring Trigger
Recurring Trigger is used to repeat recording every
time the trigger is set. Recurring Trigger only repeats
during the current session.
7. Remove Column
The Remove column is used to remove criteria.
8. Value Column
Figure 25 Trigger Setup The Value column is used to provide the specification
signal value for triggered recording.
1. Add Condition button
2. Save button 9. Operator Column
3. Cancel button
The Operator column is used to indicate if the trigger
4. Record Pre-Trigger
should be set when signal value is less than, greater
5. Post-Trigger
than, equal to, or not equal to the specification in the
6. Recurring Trigger
value column.
7. Remove column
8. Value column 10. Remove Button
9. Operator column
After criteria is added, the Remove button is used to
10. Remove button
remove the selected trigger signal.
11. Signal column
12. Add Criteria button 11. Signal Column
The Signal column is used to select what signals to
trigger.
1. Add Condition Button
12. Add Criteria Button
The Add Condition button is used to begin set-up for
triggered recording. After the Add Condition button is selected, the Add
criteria button is used to add signals to trigger.
2. Save Button
The Save button is used to save trigger set-up
information for future use.
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Using Triggered Recording
Figure 26 Trigger setup button Figure 30 Selecting trigger operator
1. From the Default session main screen, click on 5. Select a trigger operator (greater than, less than,
the Trigger Setup button. equal to, not equal to).
Figure 27 Add Condition button

Figure 31 Selecting signal value
2. Click on the Add Condition button.

6. Add a signal value.
NOTE: To trigger more than one signal, repeat steps

2 through 6.
7. Click on the Save button and return to Default
session main screen.
Figure 28 Add Criteria button
3. Click on the Add Criteria button.
Figure 32 Trigger arm/disarm button
8. To arm trigger, click on the Trigger Arm/Disarm

button.
NOTE: Triggered recording begins automatically

when the value and pre-trigger are met.
Figure 29 Selecting signal
NOTE: To disable triggered recording, click on the
4. Select a signal to trigger. Trigger Arm/Disarm button.
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5.8. Viewing ServiceMaxx SnapShots 1. From the File drop-down menu, select Open
Recorded Signal File.
Figure 33 SnapShots desktop folder
A snapshot is engine data that is recorded at a preset

interval, during a session, and saved.
NOTE: ServiceMaxx snapshots can be viewed at

any time using the Open Recorded Signal File menu
option, or through the desktop SnapShots folder.
Figure 35 Opening snapshot file
2. Select a previously recorded file from the Open

window.
Figure 34 File menu
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6. Viewing Diagnostic Trouble

Codes
6.1. DTC Window
DTCs can be viewed and cleared from any default
session using the DTC window.
Figure 37 DTC window

Figure 36 Recorded signal playback
1. Diagnostic Trouble Code (DTC) column (pre-2010)
2. Suspect Parameter Number (SPN) column
3. Select which signal(s) to view by clicking on the 3. Failure Mode Indicator (FMI) column
Show in Chart boxes. 4. Fault code Active column
5. Clear DTCs button
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6.2. DTC Identification 6.3. Active and Previously Active DTCs

DTC identification is accomplished using two fault Active DTCs are faults that are currently present.
code identifiers. These two identifiers, known as the
Previously active DTCs are historical faults that
SPN and the FMI, are displayed in the DTC Window.
may be set by intermittent conditions, or by an
Suspect Parameter Number (SPN) The SPN operating condition which is not currently present.
identifies the individual component causing the
All active DTCs will be indicated by a check mark
DTC.
in the Active column. Previously active DTCs are
Failure Mode Indicator (FMI) The FMI identifies also displayed, but without a check mark.
the fault or condition effecting the individual
component.
6.4. Clearing DTCs
Diagnostic Trouble Code (DTC) The DTC is a
3-digit or 4-digit number used to identify DTCs. All active and previously active DTCs can be cleared
This 3-digit or 4-digit number is only used on from the ECM using the following procedure.
pre-2010 engines.
1. Click on the Clear DTCs button.
NOTE: 2010 model year vehicles no longer utilize 2. Cycle the ignition switch.
DTC identification by number. DTCs are now
identified using the SPN and FMI only.
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7. Parameters 2. When prompted, save engine parameters on

desktop.
NOTE: This section describes how to export and
view all parameters, search parameters by group, NOTE: The engine parameter data file can be viewed
search parameters by name, and change dealer using Microsoft Excel.
programmable parameters.
NOTE: It is recommended to export parameters prior 7.2. View All Parameters

to programming any Navistar electronically controlled
engine.
7.1. Export Parameters
Figure 40 Parameters button
From the Default Session main screen, click on the

Parameters button.
7.3. Search Parameters by Group
Figure 38 Export Parameters

1. Select Export Parameters from the File drop-down

menu. 1. From the Default Session main screen, click on
the Parameters button.
Figure 42 Parameter filter
Figure 39 Saving exported parameters 2. Click on the filter icon next to the ID column.
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7.4. Search Parameters by Keyword(s)
Figure 43 Select parameter group

3. Highlight the group and press OK.

1. From the Default Session main screen, click on
Figure 47 Parameter filter
2. Click on the filter icon next to the ID column.

Figure 44 Parameter group
4. The parameters in that group will be brought to

the top of the list.
Figure 45 Clear button Figure 48 Keyword(s) box
5. Clear the search by clicking the filter icon and 3. Type the keyword(s) in the box labeled Enter
pressing the Clear button. search words and press OK.
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2. Search for the parameter by group, keyword, or
scroll through the list.
3. Change the parameter.
NOTE: There are three types of programmable

parameters: Checkbox (page 28), Drop-down
(page 28) and Numerical Value (page 28).
Figure 52 Program Engine button
Figure 49 Parameters grouped by keyword(s) 4. Click the Program Engine button.
4. The parameters with the keyword(s) will be

brought to the top of the list.
Figure 53 Changed parameters prompt

Figure 50 Clear button
5. Click on Yes.
5. Clear the search by clicking the filter icon and ServiceMaxx software will attempt to use
pressing the Clear button. the default password. If the default password
doesnt work, the software will ask for the
customer password.
7.5. Change One Dealer or Customer
Programmable Parameter Type the customer password in the field
provided and press OK.
To prevent making unwanted changes to parameters,
Export Parameters (page 25) prior to making any
changes.
NOTE: NonDealer or Customer Programmable

Parameters cannot be changed. In future versions
of ServiceMaxx software they will be grayed out to
make it easier to distinguish.
Figure 54 Engine parameters programmed

successfully
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6. Click on OK.
Checkbox
Figure 59 Changing parameter value
2. Select the desired value for the parameter by

placing the pointer over the icon and clicking the
left mouse or touch pad button.
Figure 55 Changing parameters

Figure 60 Changed parameter value
Click the box to check or uncheck the value for the

parameter. 3. Press the Enter key on the keyboard or click
elsewhere on the screen.
Numerical Value
Figure 56 Changing parameter
Figure 57 Changing parameter

Figure 61 Changing parameter value
A check in the checkbox means the parameter is

enabled or on. 1. Click in the value field for the parameter.
No check in the checkbox means the parameter 2. Type the desired value for that parameter.
is disabled or off.
Drop-down
Figure 62 Changed parameter value
3. Press the Enter key on the keyboard or click

elsewhere on the screen.
Figure 58 Parameter value
7.9. Change Multiple Dealer or Customer

1. Click in the value field of the parameter that is Programmable Parameters
being changed.
1. Follow all steps from Change One Dealer or
Customer Programmable Parameter.
2. Repeat procedure for additional parameters that
need to be changed.
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7.10. Undo Parameter Changes Before They are 3. Change the value of the parameter.
Programmed
1. Undo All Changes
a. Press the Undo All Changes button to undo
Figure 68 Changed customer password
all changes made to the programmable
parameters.
a. Left-click in the Value field.
b. Type the new password.
Figure 63 Undo All Changes button
c. Press the Enter key or click elsewhere on the
screen.
2. Undo
a. Press the Undo button to undo the change for
one parameter. Figure 69 Program Engine button
4. Click the Program Engine button.

Figure 64 Undo button
7.11. How to Change the Customer Password
Figure 70 Changed parameters prompt
Figure 65 Parameters button 5. Click Yes.

6. Enter the current customer password and click OK
(if prompted).
Figure 66 Customer password

Figure 71 Engine parameters programmed
successfully
2. Search for the parameter 87002 Customer
Password.
7. Click OK.
Figure 67 Changing customer password
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8. Vehicle Trip Report 8.2. View Cumulative Trip Report

Vehicle Trip Report is used to view vehicle data during
a trip.
8.1. View Vehicle Trip Report
Figure 73 Cumulative vehicle trip report
Trip data for the entire life of the vehicle can be viewed
by clicking on the Cumulative tab.
8.3. Refreshing Vehicle Trip Report
Figure 74 Refresh button
Figure 72 Vehicle Trip Report

Clicking on the Refresh button will update the Vehicle
Trip Report with the most recent data.
From the Session drop-down menu, select Vehicle
Trip Report.
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8.4. Search Vehicle Trip Report Data by

Keyword(s)
Figure 77 Customize Watched trip signals
NOTE: Right-clicking on the signals column header

and selecting Watch will enable the user to customize
what signals to watch.
Figure 75 Vehicle Trip Report

Figure 78 Trip data filter
1. From the Sessions drop-down menu, select

Vehicle Trip Report. 3. Click on the filter icon next to the ID column.
Figure 76 Only Show Watched box
2. Uncheck Only Show Watched box to expand list Figure 79 Keyword(s) box
of searchable names.
4. Type keyword(s) in the box labeled Enter search

words and click OK.
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8.5. Saving and Printing Vehicle Trip Reports
Figure 82 Save and Print buttons
Saving Vehicle Trip Reports

To save Vehicle Trip Reports, click on the Save button.
The Vehicle Trip Report will be automatically saved to
the Snapshot folder (page 22) and can be viewed in
Microsoft Excel.
Printing Vehicle Trip Reports

To print Vehicle Trip Reports, click on the Print button.
The user will then be prompted to select a printer.
8.6. Start a New Vehicle Trip Report
Figure 80 Vehicle trip data grouped by keyword
5. Trip data signals with the keyword(s) will be

brought to the top of the list.
Figure 81 Clear button
6. Clear the search by clicking the filter icon and

pressing the Clear button.
Figure 83 Reset Trip Report
A trip is the time between Vehicle Trip Report resets.

To start a new trip, select Reset Trip Report from the
Tools drop-down menu.
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9. Print 9.1. Vehicle Information

Vehicle information can be printed and exported by Use this procedure to print vehicle information.
selecting Print from the File drop-down menu.
1. From the File drop-down menu, select Print.
2. Click on Vehicle.
3. Select printer.
9.2. Export Vehicle Data

Use this procedure to export vehicle information into
a .txt file.
1. From the File drop-down menu, select Print.
2. Click on Export Vehicle Data.
3. Select a save location.
Figure 84 Print options
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Printed in the United States of America

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USERS GUIDE

ServiceMaxx Users Guide

Safety Information operation and your safety. Since many variations in

1. ServiceMaxx Diagnostic Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2. Installing ServiceMaxx Fleet Pro Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

6. Viewing Diagnostic Trouble Codes. . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

8. Vehicle Trip Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

8.1. View Vehicle Trip Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

1. ServiceMaxx Diagnostic Display maintenance information such as Total

ServiceMaxx diagnostic software provides the DTC - Diagnostic Trouble Code

Create customized diagnostic sessions to SPN - Suspect Parameter Number

2. Installing ServiceMaxx Fleet Click Download JRE (under JRE 6u10)

Click on the version Click Run

Click Change/Remove Follow any installation instructions

2.2. Installing JRE 6 update 10 When ServiceMaxx software is loaded on the

2.3. Starting ServiceMaxx Software from

Figure 1 ServiceMaxx software desktop icon

Figure 3 Update notification message

CAUTION: IC3 and IC4 USB cables are not

Please refer to each manufacturers website for

3.2. Interface Device Selection

Figure 4 Select Com Link

3. From the Tools drop-down menu, go to Select

4. Select the cable/interface device. 3.3. Connecting ServiceMaxx Software

Figure 6 ECM connected icon Figure 7 ECM disconnected icon

4.1. Using ServiceMaxx Software

Figure 8 Default session

4.2. Software Features 2. Communication Control and Status Button

8. Temperature Window Engine Serial Number

5. Sessions 5.1. Sessions Menu

Figure 10 Sessions menu

1. Select the Parameters or Signals button from the

NOTE: The list may be scrolled up and down using

NOTE: The check mark indicates the session will

Some of these sessions are associated with service

5.2. Building a Session

NOTE: Other information can be added to a session

Figure 14 Signals session

NOTE: Displayed signals are represented by

1. Right click on the signal selection window header.

Figure 17 Clear statistics

3. From the Tools drop-down menu, select Clear

5.5. Loading a Saved Session

Figure 18 Saving a session file Figure 19 Opening a saved session

Figure 22 Recording notification message

NOTE: When the Recording function is active, a

Figure 23 Stop button

2. Click on the stop button to stop recording.

Figure 20 Recording Interval selection

Using the Recording Interval scale, the user can

3. When recording is stopped, a pop up message

5.7. Triggered Recording 3. Cancel Button

Using Triggered Recording

Figure 26 Trigger setup button Figure 30 Selecting trigger operator

Figure 27 Add Condition button

2. Click on the Add Condition button.

NOTE: To trigger more than one signal, repeat steps

Figure 28 Add Criteria button

3. Click on the Add Criteria button.

Figure 32 Trigger arm/disarm button

8. To arm trigger, click on the Trigger Arm/Disarm

NOTE: Triggered recording begins automatically

Figure 33 SnapShots desktop folder