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CHANCY L.

BROWN
5701 Lillibridge Street # 10
Lincoln, NE 68506
(402)202-0127

OBJECTIVE: Seeking a position with a progressive organization that will derive benefit from my strong sense of
responsibility to work independently while maintaining a vital team spirit. This enables me to provide leadership and
successfully reach or exceed goals of excellent customer service.

EDUCATION
1/2006-2/2008 Ministerial Arts Degree in Biblical Studies, Christian Life International Bible College
1999-2001 High School Diploma, Northeast High School

EMPLOYMENT
1/2008-present Department Supervisor/Division 4, JCPenney
 Provided sales floor leadership and motivate others to performance levels to meet or
exceed the standard customer service levels established by the Company in order to
maximize sales and profit and build customer loyalty.
 Trained others in the use of various selling skills, presentation standards, and Company
procedures.
 Provided thorough knowledge of all company cash, credit handling, and catalog
procedures.
 Teamed up with training supervisor to improve training and customer service levels
within assigned area.
 Supervised and performs support functions within assigned division as directed by
management. Ensuring that customer service, staffing, customer service center, training
and floor SET standards are achieved.
 Implemented SET-sell planners for the division; while supporting promotional programs
including event planning; interacted with replenishment team to ensure all merchandise
is represented in accordance with the floor SET standards.
 Reviewed schedules and recommends changes that will improve customer service.
Develops, maintains or gives input into work schedules for teams based on forecast
workflow in assigned areas.
 Assures timely availability of qualified associates through active participation in the
store’s recruiting, interviewing , hiring and training process.
 Performed store opening and closing duties as required. Assists management in
supporting company sales building programs including Catalog Referrals, Credit, Gift
Card and other programs and promotions implemented by the company..

2007 Lead Cashier/Receiving, Huskers Authentic


 Shared in responsibility of opening and closing procedures; paperwork and cash
balancing.
 Responsible for outbound shipments, stock, carry out price changes and complete game
day merchandise set up, while demonstrating exceptional customer service.
 Assisted in executing daily merchandising and maintaining product while carrying out
customer transactions.

2006-2007 Office Manager, Graham Tire Company


 Account Receivables consist of daily deposit, customer payments by check, and
maintaining accounts.
 Accounts Payables consist of sorting and opening mail, coding, reviewing vendor
invoices for correct sales and use tax, keying payables, and maintaining vendor’s
accounts and files.
 Inventory Receivers consist of keying in inventory.
 Other duties included: filing, sorting, reconciling and multi-tasking
2000-2006 Logistics Supervisor, OfficeMax
 Assisted the management team in effectively merchandising and maintaining
product on the sales floor.
 Responsible for working with the store team to process inbound and outbound
shipments, stocking product on the sales floor, execute price changes and complete seasonal
merchandise sets, while exhibiting excellent customer service and sales floor focus.
 Share in store opening and closing responsibilities, acting as a partner with the
store management team to provide excellent customer service and support for our sales
associates.
 When serving as a closing supervisor, responsible for cash balancing and
paperwork along with continued training to all associates on new programs and systems.
 Cross-trained also in Im-Press (copy department), performing the following
duties: Consulting with customers to determine needs and designing creative solutions that meet
or exceed the customer’s expectations; accurately documenting and pricing customer
orders; positively contributing to the customer’s shopping experience by providing high
quality, accurate products and services in a friendly, efficient and timely manner;
operating and training on a wide variety of equipment; scheduling, managing and
tracking production flow; creating proofs for customers orders; maintaining equipment and supply
levels; ensuring communication between shifts.

1999-2000 Shoe Sales Associate, Sears


 Assisted in stocking and maintaining product on the sales floor.
 Served customers and completed sales transactions

1999 Customer Service Representative, Carol Wright Gifts


 Received in-bound sales calls and data entered sales orders for catalog
merchandise.

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