Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
BROWN
5701 Lillibridge Street # 10
Lincoln, NE 68506
(402)202-0127
OBJECTIVE: Seeking a position with a progressive organization that will derive benefit from my strong sense of
responsibility to work independently while maintaining a vital team spirit. This enables me to provide leadership and
successfully reach or exceed goals of excellent customer service.
EDUCATION
1/2006-2/2008 Ministerial Arts Degree in Biblical Studies, Christian Life International Bible College
1999-2001 High School Diploma, Northeast High School
EMPLOYMENT
1/2008-present Department Supervisor/Division 4, JCPenney
Provided sales floor leadership and motivate others to performance levels to meet or
exceed the standard customer service levels established by the Company in order to
maximize sales and profit and build customer loyalty.
Trained others in the use of various selling skills, presentation standards, and Company
procedures.
Provided thorough knowledge of all company cash, credit handling, and catalog
procedures.
Teamed up with training supervisor to improve training and customer service levels
within assigned area.
Supervised and performs support functions within assigned division as directed by
management. Ensuring that customer service, staffing, customer service center, training
and floor SET standards are achieved.
Implemented SET-sell planners for the division; while supporting promotional programs
including event planning; interacted with replenishment team to ensure all merchandise
is represented in accordance with the floor SET standards.
Reviewed schedules and recommends changes that will improve customer service.
Develops, maintains or gives input into work schedules for teams based on forecast
workflow in assigned areas.
Assures timely availability of qualified associates through active participation in the
store’s recruiting, interviewing , hiring and training process.
Performed store opening and closing duties as required. Assists management in
supporting company sales building programs including Catalog Referrals, Credit, Gift
Card and other programs and promotions implemented by the company..