Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
1.
Engagement is the extent to which employees commit, rationally or emotionally, to the organization and how hard they
work as a result of this commitment.
Answer:
True
False
Diff: 2
Type: TF
2.
Online learning saves time and money by allowing information to be distributed quickly and by reducing travel costs.
Answer:
True
False
Diff: 1
Type: TF
3.
E-government is an e-commerce model that applies only to the interaction of a government with its business suppliers.
Answer:
True
False
Diff: 2
Type: TF
4.
The government-to-citizens (G2C) category of e-government includes all of the interactions between a government and its
citizens that can take place electronically.
Answer:
True
False
Diff: 1
Type: TF
5.
An objective of G2G is to decrease response times for jurisdictions and disciplines to respond to emergency incidents.
Answer:
True
False
Diff: 2
Type: TF
6.
Creating easy-to-find single points of access to government services for individuals is a G2B performance objective.
Answer:
True
False
Diff: 2
Type: TF
7.
Major areas of government-to-citizens (G2C) activities include social services, tourism and recreation, and research and
education.
Answer:
True
False
Diff: 2
Type: TF
8.
In the United States, during the 2008 presidential election, the candidates used blogs, social networks, and e-mail to reach
and influence potential voters.
Answer:
True
False
Diff: 1
Type: TF
9.
The smart card system is used for electronic benefits transfer (EBT) in the United States to reduce fraud and processing
costs.
Answer:
True
False
Diff: 1
Type: TF
10.
By adding biometrics to the smart cards of beneficiaries, the government expects to substantially reduce fraud in its
electronic benefits transfer (EBT) program.
Answer:
True
False
Diff: 2
Type: TF
11.
Intelink is a G2G service that helps state governments locate information about child support, including data on paternity
and enforcement of child-support obligations.
Answer:
True
False
Diff: 2
Type: TF
12.
The U.S. Navy provides a Lifelines portal, a G2E, to improve the quality-of-life flow of information to sailors and their
families.
Answer:
True
False
Diff: 2
Type: TF
13.
Governments are using Web 2.0 tools mainly for collecting taxes and fines and for making benefit payments.
Answer:
True
False
Type: TF
14.
Many governments own islands on Second Life on which they present diplomatic issues and advertise tourist attractions.
Answer:
True
False
Diff: 2
Type: TF
15.
M-government relies heavily on intranets and extranets for communicating with citizens.
Answer:
True
False
Diff: 2
Type: TF
16.
The ability to reach a larger number of people through mobile devices is one benefit of m-government.
Answer:
True
False
Diff: 1
Type: TF
17.
Most countries have adopted legislation for data and information practices that spell out the rights of citizens and the
responsibilities of the data holders.
Answer:
True
False
Diff: 2
Type: TF
18.
True
False
Diff: 2
Type: TF
19.
One limitation of e-learning is the lower content retention rate among learners compared to traditional in-person training.
Answer:
True
False
Diff: 2
Type: TF
20.
Because of the technology involved, the cost of providing an e-learning experience is 50-70 percent greater than the
traditional classroom.
Answer:
True
False
Diff: 2
Type: TF
21.
An important advantage of e-learning is that it provides a fear-free and privacy-protected environment in which students
can put forth any idea without fear of looking stupid.
Answer:
True
False
Diff: 2
Type: TF
22.
It is easy to control the transmission of copyrighted works downloaded from an e-learning platform.
Answer:
True
False
Diff: 1
Type: TF
23.
E-learning can be extended to students who are not computer literate and do not have access to the Internet.
Answer:
True
False
Diff: 2
Type: TF
True
False
Diff: 1
Type: TF
25.
Students do not learn as much in a virtual world, such as Second Life, as they normally do in a traditional classroom.
Answer:
True
False
Diff: 2
Type: TF
In VIS, static models display systems that evolve over time, and the evolution can be presented by animation.
Answer:
True
False
Diff: 2
Type: TF
True
False
Diff: 2
Type: TF
28.
True
False
Diff: 1
Type: TF
29.
Competing software and hardware standards are one of several limitations of e-books.
Answer:
True
False
Diff: 1
Type: TF
30.
Organizational knowledge is embedded in human capital, structured capital, and customer and partner capital.
Answer:
True
False
Diff: 3
Type: TF
31.
True
False
Diff: 1
Type: TF
32.
Gurus is an online knowledge marketplace where experts exchange information with seekers via a live video chat session
for a prearranged fee.
Answer:
True
False
Diff: 3
Type: TF
True
False
Type: TF
34.
Collaborative commerce is an e-commerce technology that can be used to improve collaboration within and among
organizations, frequently in supply chain relationships.
Answer:
True
False
Diff: 2
Type: TF
35.
True
False
Diff: 2
Type: TF
an alignment strategy.
C)
governance.
D)
all of the above.
Answer:
D
Diff: 1
Type: MC
37.
Caterpillar University enables e-learning through its knowledge management system called
A)
CAT Prep.
C)
D
Diff: 1
Type: MC
38.
The e-commerce model in which a government entity buys or provides goods, services, or information to businesses or
individual citizens best defines
A)
e-business.
B)
e-democracy.
C)
e-government.
D)
government integration.
Answer:
C
Diff: 1
Type: MC
39.
Which of the following is the e-government category that includes all the interactions between a government and its
citizens?
A)
government-to-public.
B)
government-to-citizens.
C)
government-to-business.
D)
government-to-individuals.
Answer:
B
Diff: 2
Type: MC
unemployed worker consulting a Web site operated by the state employment department to learn about job openings in his
city.
B)
contractor submitting an application for a building permit using a city hall Web site.
C)
citizen taking an online drivers' education course.
D)
D
Diff: 1
Type: MC
road contractor using the Internet to submit a closed bid on a paving contract.
B)
employee at the Chamber of Commerce obtaining local demographic data from a U.S. census site.
C)
D
Diff: 3
Type: MC
Sharing information more quickly and conveniently between the federal and state, local, and tribal governments is a
performance objective of which category of e-government?
A)
G2B
B)
G2C
C)
G2G
D)
IEE
Answer:
C
Diff: 3
Type: MC
Reducing the burden on business by enabling online tax filing is a performance objective of which category of e-
government?
A)
IEE
B)
G2C
C)
G2B
D)
G2G
Answer:
C
Diff: 3
Type: MC
Expanding access to information for people with disabilities is a performance objective of which category of e-
government?
A)
G2C
B)
G2G
C)
IEE
D)
G2B
Answer:
A
Diff: 3
Type: MC
B
Diff: 3
Type: MC
46.
Politicians are using each of the following to communicate with voters and citizens except
A)
RFID.
B)
YouTube.
C)
blogs.
D)
A
Diff: 1
Type: MC
Which of the following is the e-government category that includes interactions between governments and businesses?
A)
government-to-business.
B)
government-to-corporation.
C)
government-to-enterprise.
D)
government-to-government.
Answer:
A
Diff: 2
Type: MC
48.
Which of the following is the e-government category that includes activities within government units and those between
governments?
A)
government-to-government
B)
government-to-business
C)
government-to-unit
D)
government-to-practice
Answer:
A
Diff: 2
Type: MC
49.
Which of the following is the e-government category that includes activities and services between government units and
their employees?
A)
government-to-employees
B)
government-to-business
C)
government-to-division
D)
government-to-unit
Answer:
A
Diff: 2
Type: MC
50.
C
Diff: 2
Type: MC
51.
The way government makes use of Web 2.0 technologies to interact with citizens and provide government services best
describes
A)
Democracy 2.0.
B)
Government 2.0.
C)
Internet 2.0.
Answer:
B
Diff: 2
Type: MC
52.
According to an Australian Government 2.0 task force report, by embracing Government 2.0 governments can
A)
unlock the immense economic and social value of information and other content held by governments to serve as a
precompetitive platform for innovation.
B)
cultivate and harness the enthusiasm of citizens, letting them more fully contribute to their well-being and that of their
community.
C)
D
Diff: 1
Type: MC
The wireless implementation of e-government mostly to citizens but also to businesses best describes
A)
government commerce.
B)
mobile government.
C)
Government 2.0.
D)
Web 2.0.
Answer:
B
Diff: 2
Type: MC
The business forces driving the transition from traditional education to online learning include each of the following
except
A)
network connectivity.
B)
technological change.
Answer:
C
Diff: 2
Type: MC
55.
The online delivery of information for purposes of education, training, or knowledge management best describes
A)
location-based learning.
B)
edutainment.
C)
mobile learning.
D)
e-learning.
Answer:
D
Diff: 1
Type: MC
Page Ref: 241
56.
A
Diff: 1
Type: MC
57.
innovative teaching.
D)
D
Diff: 1
Type: MC
58.
D
Diff: 2
Type: MC
computer literacy.
B)
D
Diff: 1
Type: MC
60.
only when forced by administrators to use it as a way to recruit distant students or reduce costs.
D)
D
Diff: 2
Type: MC
61.
Formal education that takes place off campus, usually, but not always, through online resources best defines
A)
virtual university.
B)
distance learning.
C)
self-paced learning.
D)
mobile learning.
Answer:
B
Type: MC
An online university from which students take classes from home or other offsite locations, usually via the Internet best
describes
A)
distant university.
D)
virtual university.
Answer:
D
Diff: 2
Type: MC
63.
Learning, training, and knowledge sharing in social networks and by using social software tools for learning best
describes
A)
social learning.
B)
computer-based learning.
C)
self-paced learning.
D)
virtual learning.
Answer:
A
Diff: 2
Type: MC
64.
According to Derven (2009), social networking technology provides many creative means that can affect learning
including
A)
D
Diff: 2
Type: MC
65.
Which of the following uses computer graphic displays to present the impact of decisions?
A)
FAQ.
C)
information portal.
D)
progressive dashboard.
Answer:
A
Diff: 3
Type: MC
66.
Which of the following provides learning to an employee while the work is being done?
A)
information portal
B)
learning on-demand
C)
FAQ system
D)
B
Diff: 2
Type: MC
67.
Software applications for the administration, documentation, tracking, and reporting of training programs, classroom and
online events, e-learning programs and training content best describes
A)
dashboards.
C)
C
Diff: 2
Type: MC
68.
Which of the following is a Web 2.0 e-learning technology that offers almost 400 e-learning products, including a
comprehensive library of Web-based classroom, distance-learning, and self-study curricula?
A)
eCollege
B)
Macromedia
D)
ComputerPrep
Answer:
D
Diff: 3
Type: MC
69.
A focal point for all corporate training and learning activities, including online ones best describes
A)
e-university.
B)
learning center.
Answer:
D
Diff: 2
Type: MC
70.
via RFID
C)
B
Diff: 2
Type: MC
71.
The exclusive online publication of Stephen King's e-book Riding the Bullet
A)
was an unqualified success and established electronic publishing as a legitimate competitor for traditional publishers.
B)
was disrupted by hackers who breached security, then distributed free copies of the book.
C)
was a failure because the cost of the book was too high.
D)
B
Diff: 3
Type: MC
72.
C
Diff: 2
Type: MC
73.
responsible blogging.
B)
e-learning.
C)
organizational capital.
D)
knowledge sharing.
Answer:
D
Diff: 1
Type: MC
74.
The process of capturing or creating knowledge, storing it, updating it constantly, disseminating it, and using it whenever
necessary best describes
A)
information management.
B)
data management.
C)
knowledge management.
D)
decision making.
Answer:
C
Diff: 1
Type: MC
75.
The major tasks of knowledge management include each of the following except
A)
managing knowledge.
B)
capturing knowledge.
C)
creating knowledge.
D)
supplementing knowledge.
Answer:
D
Diff: 3
Type: MC
76.
Knowledge ________ involves using various computer-based tools and techniques to analyze transaction data and
generate new ideas.
A)
management
B)
capture
C)
classification
D)
creation
Answer:
D
Diff: 2
Type: MC
77.
knowledge evolution.
C)
knowledge distribution.
D)
knowledge codification.
Answer:
B
Diff: 2
Type: MC
78.
A system that locates, extracts, and provides specific answers to user questions expressed in natural language best
describes
A)
FAQ.
C)
automated question-answer.
D)
C
Diff: 1
Type: MC
79.
information portal.
B)
vendor hub.
C)
vortal.
D)
collaboration hub.
Answer:
D
Diff: 2
Type: MC
80.
A system in which retailers make their suppliers fully responsible for determining when to order and possibly how much
to order best describes
A)
vendor-managed inventory.
C)
B
\1.
Identify four categories of e-government. For each category, identify two performance objectives.
Answer:
G2C, G2B, G2G, and IEE are four categories of e-government. For G2C, meeting the high public demand for information
and increasing
82. the number of citizens who use the Internet to find information on recreational opportunities are two
performance objectives. For G2B, reducing the time to fill out export forms and locate information and reducing the
burden
List fouronspecific
businesses
benefits
by enabling
of e-learning.
online tax filing are two performance objectives. For G2G, decreasing response times
for jurisdictions
Answer:and disciplines to respond to emergency incidents and reducing the time to verify birth and death
entitlement information are two performance objectives. For IEE, increasing availability of training programs for
government employees and reducing the average time to process clearance forms are two objectives.
Learning and training time reduction, large number and diversity of learners, innovative teaching, measurement and
assessment of progress, cost reduction, higher content retention due to self-paced learning, richness and quality, flexibility
and self-paced, updated and consistent material, ability to learn from mobile devices, expert knowledge, and fear-free
environment are benefits of e-learning.
83.
Define social learning. Identify five ways social networking technology can affect learning.
Answer:
Social learning refers to learning, training, and knowledge sharing in social networks and using social software tools for
learning. Link learners before and/or after a format learning event, use as a coaching and mentoring tool, reinforce and
sustain learning, determine future training needs and issues, and provide content before a face-to-face learning event are
five ways social networking technology can affect learning.
84.
Advantages of e-books include portability, lower cost to buyers, searchable text, easy integration of content, and easy
updating and reprinting.
Diff: 1
Type: ES
Major challenges include insufficient budget, training end users, ROI difficult to measure, employee resistance,
and ensuring security.