RESPONSIBILITES:

Performs filing, data entry, coordination and logistical requirements of the training department.

Prepares lists of participants' attendance on the training programs and update database of
employees who have been trained already

Organize training venues of the training programs and ensure the availability of the necessary
tools and equipments.

Ensure proper maintenance and orderliness of the training room, including proper arrangement
of the training stock regularly.

Ensures availability of supplies and tools necessary for the training section, such as pens,
papers.

Follow-up booking for new employees and ensure to follow the routine procedures for new
employees (Rosewood Reception, Rosewood Responsibilities training).

Follow-up attendance confirmation of participants in the training program

Coordinates and requests meals / refreshments for participants during the training program.

Follow-up training for new employees on the job during the first three months.

Prepares and print certificates for trainees and ensure proper distribution and delivery to the
participants

Maintain complete knowledge of and comply with all Rosewood policies, service procedures
and standards.

Ensure that standards are maintained at a superior level on a daily basis.

Assist Training Manager in facilitating and training and development programs if required.

Assist in compiling data for training needs analyses.

Develop and distribute monthly training calendar.

Market and maintain the E-Center.

Support the training for and continued use of Rosewood Resources tool.
 Maintain accurate records of participants in each training session.

All other duties as required.

QUALIFICATIONS:

Experience: Minimum one year experience as a administrative assistant. Hotel operations

experience also desirable.

Education: Bachelor's degree in hospitality, hotel management, human resources or a relevant

field of work, or an equivalent combination of education and work-related experience.

General Skills: Must be able to perform job functions with attention to detail, speed and
accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving
problems using good judgment; follow directions thoroughly; understand a guests service needs;
work cohesively with co-workers as part of a team; work with minimal supervision; maintain
confidentiality of guest information and pertinent hotel data.

Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint
knowledge. Some public speaking and presentation skills. Creative and graphic design ability for
presentation development and enhancement.

Language: Required to speak, read and write English, with fluency in other languages
preferred.

Physical Requirements: Must be able to exert physical effort in transporting _____ pounds,
endure various physical movements throughout the work areas, reach up and down, remain
stationary at times throughout work periods, and satisfactorily communicate with guests and co-
workers to their understanding.