1

SERVICE LEVEL AGREEMENT

BETWEEN

STANDARD BANK DE ANGOLA SA

(THE BANK)

AND

BASEL ANGOLA SA

(THE CLIENT)

In respect to

CASH TRANSPORT SERVICES AND OTHER CASH SERVICES

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BETWEEN:

STANDARD BANK DE ANGOLA S.A., a company registered under the laws of

Angola, with the commercial registered 631-10 and tax number 5417093386, with head
offices at V. Tatalona, Belas Business Park, Kuando-Kubango Building 8th Floor
Talatona, Luanda, Angola, represented by Pedro Menezes Cunha, in his capacity as
Head of Transactional Product and Services , thereafter designated as The Bank or
SBA,

And, BASEL ANGOLA SA a company registered under the laws of Angola, with the
commercial registered 2026/09 and tax number 5417065846, with head offices at
Industrial Center of Viana, Luanda, Angola, represented by Mr. Ali Houballah, in
his/her capacity as attorney, thereafter designated as CLIENT.

By this agreement the parties agreed the terms and conditions of the cash transfer and
bulk deposit services as per the following clauses:

1. DEFINITIONS
1.1 In this agreement, unless clearly inconsistent with or otherwise indicated by the
context -

1.1.1 Agreement means the agreement set out in this document and the
appendices hereto;

1.1.2 "Authorized Person" means a person designated by the Client, from

time to time, and listed in the Authorization Schedule as being a person
authorized to give instructions, confirmations and validations in relation to
this agreement. Authorized Persons shall have a cognate meaning;

1.1.3 "Authorization Schedule" means a document setting out the Authorized

Persons and Instructions attached hereto as Appendix C and that can
be change by the CLIENT from time to time;

1.1.4 BNA means Central Bank of Angola (Banco Nacional de Angola).

1.1.5 Bank means Standard Bank de Angola, S.A. (SBA)

1.1.6 Box Room means the transition area in the Bank Cash Centre,
controlled by the Bank and SBA CIT Representative for transferring cash
from vehicles to the Bank.
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1.1.7 Business Day means any day other than Saturday or Sunday or an
official public holiday in Angola;

1.1.8 Cash Bags means cash bags provided by the Bank to collect and
deliver cash from and to the CLIENT

1.1.9 Cash Transfer Services means the services defined in Clause 2 and
3 of this agreement that are provided by the Bank to the Client

1.1.10 Client means ()

1.1.11 Custody means the custody services provided by the bank from the
moment that receives the Clients cash at the warehouse office until the
Client does the deposit in the Bank as per defined in this agreement;

1.1.12 Delivery Receipt means a record document signed in triplicate by the

CLIENT for all cash delivers or cash receiving and gave to the SBA CIT
representative and confirms the detail of each bag delivered or received
to or from the SBA CIT;

1.1.13 Deposit Account means a Client account(s) opened by the Client in

the Bank in which all tariffs charged by the SBA, if applicable, will be
debited;

1.1.14 "Instructions" means or written instructions given by any of the

Authorized Persons of the CLIENT with regards to the services of this
agreement;

1.1.15 Non Acceptable Cash Notes means any cash notes (kwanza or any
other currency) that the Bank identify as false notes or suspicions notes
or any note that has signs of been marked as suspicious notes or notes
that are physically destroyed or defective in more than half of the note
and are not acceptable as a valid note.

1.1.16 SBA representative means Standard Bank authorized person to

represent the Bank in all validations and confirmations related with the
services provided under this agreement;

1.1.17 SBA CIT means a cash transport company appointed by Standard Bank
to act as authorized agents or representative for the provision of the
Services by Standard Bank to the CLIENT, as notified by the Bank by
written letter to the Client 5 days prior to the services start to be provided;

1.1.18 SBA CIT Consumables means cash bags, seals, delivery receipt as
defined in this clause.
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1.1.19 Services means the services to be provided by Standard Bank to the

Client in terms of this agreement as set out in clause 2;

1.1.20 Seals means the security band that closes the bag and grants the
fidelity of the content of the bags and contains.

1.2 Words importing the singular shall include the plural, and vice versa, words
importing the masculine gender shall include the feminine and neuter genders,
and vice versa, and words importing natural persons shall include legal
persons, and vice versa.

1.3 The head notes to the clauses to this agreement are inserted for reference
purposes only and shall not affect the interpretation of any of the provisions to
which they relate.

1.4 If any provision in the definition clause is a substantive provision conferring

rights or imposing obligations on a party, then notwithstanding that such
provision is contained in this clause, effect shall be given thereto as if such
provision were a substantive provision in the body of the agreement.

1.5 When any number of days is prescribed in this agreement, same shall be
reckoned exclusively of the first and inclusively of the last day.

1.6 The use of the words including or includes followed by a specific example/s
shall not be construed as limiting the meaning of the general wording preceding
it and the eiusdem generis rule shall not be applied in the interpretation of such
general wording or such specific examples.

1.7 No provision herein shall be construed against or interpreted to the

disadvantage of any party by reason of such party having or being deemed to
have structured, drafted or introduced such provision.

2. SERVICE DESCRIPTION

2.1. In terms of this agreement SBA will provide to the Client the following services:

2.1.1. Cash in Transit

2.1.2. Bulk deposits

2.2. The services are detailed in the appropriated clauses of this agreement.

2.3. All the services agreed under this Agreement are applicable to branches of the
Bank servicing all Clients collection points detailed in Appendix E or any other
indicated by the Client in written to the Bank from time to time.
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2.4. All collected amounts under this agreement will be deposited in the Clients
designated bank accounts opened in Bank and detailed in appendix F

2.5. This agreement is correlated with the Opening Account Terms and Conditions
Agreement and therefore is considered part of the same.

3. CASH IN TRANSIT SERVICES

3.1. The Bank will provide to the Client cash transit services which comprises in
collecting cash from the Client based on instructions of the same.

3.2. The Bank will contract a Cash In Transit Company (CIT) to provide the transport
and security of the cash to be collected from the Client and delivered in to the
Bank.

3.3. The Bank is responsible for the Transit services from the moment that the client
deliver the sealed Cash Bags to the SB CIT at the warehouse office until the
deposit of the cash is made in to the Clients Bank account.

3.4. The responsibility of the Bank is limited to the transport and custody of the cash
in transit in accordance with the Delivery Receipt duly completed and signed by
the Client and delivered to the SB CIT representative and is not extended to
any existing discrepancies as per Clause 5.2 below.

3.5. In all delivering cash transit operations a representative of the Client may be
present in the Bank premises for the opening of the bags and confirmation of
the cash delivered by the Client to be deposited.

3.6. With the previous consent of the Client, the Bank will open any cash bags sent
by the Client in the absence of a representative at the Bank premises for the
confirmation.

3.7. The Bank shall have security cameras in its Cash Office to grant the safety and
transparency of the cash counting and confirmation and the videos will be
sufficient prove to any discrepancies.

4. PARTIES RESPONSABILTIES

With regards to Cash in Transit Service each party has the following
responsibilities as defined on the following sections:

4.1. CLIENTS RESPONSABILITIES

The Client will do their own detail deposit preparation of the deposits prior to the
arrival of the SBA CIT representative.
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4.1.1. Preparation of deposits

The Client shall:

a) Prepare the deposits for the collection by SBA CIT Representative.

b) Endure that the value of deposits per cash bag does not exceeds in Kwanza
the equivalent to USD 50.000,00.

c) Ensure that each deposit is accompanied by a separate deposit slip completed

in triplicate confirming the total cash delivering contained in all bags delivered.

d) Ensure that cash is bundled or arranged in accordance with the Banks

requirements (please refer to Appendix D). The Bank shall advise the Client of
any counterfeit notes detected and that the Bank is obliged to confiscate the
note and to amend the deposit as per Banco Nacional de Angola requirements.

e) Ensure that the cash is properly recorded on the deposit slips supplied by the
Bank.

f) Inspect all bags and seals for serviceability each time they are used.

g) Seal all individual bags in the presence of the SBA CIT representative and
other Banks requirements. Ensure that all bags are sealed in cordance to
bank requirements. The requirements are that only provided bags are used, no
seal is broken and that the bags integrity is validated.

h) Sign the Delivery Receipt in triplicate together with SBA CIT to confirm that the
serial number of every security seal applied to the bags being used to transport
the cash are correctly recorded. At this point the Risk and Responsibility for the
cash delivered is transferred to the Bank.

4.1.2. Cash Office

The Client must:

a) Ensure that only SBA CIT Representative and two representatives of the Client
are present in the loading bay that is the Client Cash Office.

b) Verify and authenticate the identification card of the SBA CIT Representative
personnel arriving at the loading bay.

c) Ensure that all seal numbers are recorded correctly in the SBA CIT
Representative receipt

4.1.3. Client Authorised Person

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The Client shall communicate in writing to the Bank the names, identification
and contact of its representatives that will be present in all opening, counting
and confirmations of the cash transit services for each of the locations where
the services are provided. Any change of the representatives shall be
communicated to the Bank within a minimum of 2 hours to the Bank.

4.1.4. Safety

The Client shall:

a) Provide a secure and safe environment for all transactions.

b) Ensure its in house security personnel are on high alert throughout the
transaction process.

c) Ensure that any cash collection or delivering operation does not exceed 15
minutes.

4.2. PROCEDURES RELATED WITH THE SBA CIT REPRESENTATIVE

4.2.1. The Bank Authorised Person

The Bank authorised person must provide the Client with the SBA CIT
credential signed by the company representatives that will be part of the
transport services documents. The SBA CIT representatives indicated in the
Appendix A will confirm and validate with the Client by phone with the before
proceed with any operations.

4.2.2. Arrival at the Client

a) The services will be provided from January 13th 2016 at 12 PM and as per the
Authorization Schedule details.

b) The Client must be prepared from the times indicated in a) to receive the SBA
CIT and deliver or receive the cash bags.

c) Consultation shall take place between the SBA CIT Representative personnel
and the Client personnel to determine whether it is safe for SBA CIT
Representative to continue with transaction.

d) When the signal to proceed is given to SBA CIT Representative by the Client,
SBA CIT Representative Personnel shall proceed to the Client Cash Office by
the prescribed entrance and route.
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4.2.3. Deliver & Collect bags,

The Bank through the SBA CIT Representative will:

a) Collect cash from the Client premises as indicated in the Authorization

Schedule (Appendix C) from time to time and deliver the cash to the bank.
Before collecting the bags STA CIT will inspect all the bags to confirm its full
integrity.

b) Supply sufficient bags, and seals for the deposit and transporting of cash from
the Client premises to the Bank.

4.2.4. Cash Office

The Bank CIT Representative will collect cash from the Client premises in
accordance with the following procedures:

a) SBA CIT Representative must only collect cash from the Client premises at the
dates and times that were agreed upon request of the Bank.

b) Ensure that all SBA CIT Representatives entering the cash office display a
company identity card to the Client cash office personnel.

c) Not accept delivery of any bag not sealed in the prescribed manner.

d) Complete a receipt for each collection of cash specifying:

i. The number of each bag received.

ii. The serial numbers of every security seal used to seal the bags

iii. The names and signature of the SBA CIT Representative personnel
collecting the cash, and the Client representative.

5. OTHER TERMS AND CONDITIONS

5.1. Cash counting and verifications

a) The SBA CIT will deliver the cash bags to the Bank that will confirm the number
of bags and seals against the Delivery Receipt sign by the Client.

b) The Client accepts and declares that acknowledges and has read the
Procedure of the Bank regarding to Cash Deposits Cash Counting in the
absence of the client, which is an annexure to this agreement (APPENDIX G).

c) The client accepts that the counting of the cash by the Bank in the absence of
its representative and with the record videos, are true and correct.
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d) In case of discrepancies on the first counting, the Bank must immediately

proceed with a second round of counting, which shall prevail over the first one.
Therefore, the second counting shall be accepted by the client. All noted
discrepancies shall be corrected and written own on the Banks deposit slip,
and shall be signed by the Clients Authorized Person.

e) Any suspected, false or destroyed notes, considered by the Bank as Non

Acceptable Notes will not be deposit in to the Client Bank account and will be
registered in a separate document to be sent to BNA to be destroyed. The
deposit slip will be amended in accordance to the final amount to be deposit
after cancelling the non acceptable notes.

f) The Client Authorised person will confirm the acceptance of the discrepancies
resulted of non acceptable note.

5.2. Other Discrepancies and Shortfalls

a) If there is any discrepancy between any of the information on the Delivery

Receipt and the Seal Numbers of any of the Cash Bags, the Bank will request
the Client the original receipt to compare with the copy delivered by the SBA
CIT to the Bank. The Bank will be responsible for the discrepancies of number
of bags delivered and seek the responsibility of the SBA CIT, unless otherwise
proved that the Client had direct or indirect involvement in a fraudulent
delivering process.

b) Should the Bank found that the bags have been tampered with; the entire
deposit will be under custody of Bank and will only be opened and counted in
the presence of both the Client and the SBA CIT to verify any discrepancies. If
the cash in the bag corresponds to the value declared in the Delivery Receipt,
the deposit will be done. Any negative discrepancies will be paid only after the
Bank seeks for the responsibilities before the Client and SBA CIT and if no
fraudulent involvement is proved valid against the Client.

c) Should any discrepancy be found in the deposit, the Bank will follow the
procedures as per 5.1 and this 5.2. Where the Client requests that the deposit
be amended, the Bank will amend and annotate the following on the deposit
slip:

Amendments to deposit authorized by Client;

i. Clients name;

ii. Telephone number; and

iii. Time and date of call.

d) If there is any discrepancy between any of the information on the CITs Delivery
Receipt and the number of any cash bags in which cash converted for change
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is delivered to the Client, or if there is a shortfall between the amount of change

delivered and that is reflected on the accompanying CITs Delivery Receipt, the
Client will as soon as reasonably possible notify:

i. The Bank Authorised Person from which the Cash was ordered by the
Client and delivered by the Bank, and thereafter,

ii. Standard Banks Relationship Manager at the following address:

Name: Yuricelma Pais
E-mail: Yuricelma.Pais@standardbank.co.ao:

e) The Client must confirm that notice in writing within the next Business Day of
discovery of the discrepancy or shortfall.

f) The Bank must:

i. Investigate any discrepancy or shortfall as soon as possible after it is

discovered; and

ii. Subject to any terms and conditions of employment, procure the every
one of its personnel who are in any way involved in counting the Manual
Deposit Items concerned undergoes a polygraph test within 3 days of
that discovery; and

iii. If such test is conducted, provide the Client with a comprehensive report
in respect of the investigation.

g) The Client must:

i. Investigate any discrepancy or shortfall in Cash delivery and Accept as

change as soon as possible after it is discovered; and

ii. Subject to any terms and conditions of employment, procure that every
one of its personnel who are in any way involved in Accepting and Cash
delivered to the Client; and

iii. Provide the Bank with a comprehensive report in respect of the

investigation, including the polygraph test results, on request.

h) The following process will be followed by the Bank and the Client to finalize the
loss:

i. The Client Store Manager (or higher designation), and the Banks
representative or representatives nominated by the Banks management
will meet within 3 (three) Business Days after the loss has been reported
to attempt to finalize the loss.
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ii. Within 4 (four) Business Days the minutes of the meeting referred above
will be forwarded to the relevant Client Executive or Finance Director.

iii. Within 14 (fourteen) Business Days after the discrepancy or loss has
been reported, the parties should have resolve and authorize payment
of the amount lost or resolve the discrepancy. If this does not occur then
a dispute must be declared and the relevant Client Executive appointed
for the effect must meet with the Bank Executive Director or other Head
appointed for the effect to resolve the issue.

6. THE BANK RESPONSABILITIES

6.1. Supplies

The Bank shall:

a) Supply to the Client monthly (or otherwise as and when SBA CIT
Representatives employees change) the ID details of their personnel that
service the Client.

b) Supply deposits slips (pre-numbered, stating the Clients Company Registration

number and Store Name & Number).

c) Supply sufficient individually numbered security seals for each of the bags for
transporting cash from the Client store to the SBA CIT Representative vehicle
and then to the Bank.

6.2. Safety

a) The Bank will inspect all documentation for the accurate recording of all cash
bags seal numbers upon receipt from SBA CIT Representative.

b) The Bank will inspect all bags, seals and tamper proof bags for any evidence of
tampering.

c) Any tampered bags or seals will be retained by the Bank and will be opened as
per the procedures of Clause 5.1.

d) Sign the receipt together with the Client to confirm that the serial number of
each of the cash bags to which it applies and the serial numbers of every
security seal applied to the cash bags used to transport the cash are correctly
recorded.
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7. Services Fees
The services provided under the terms of this agreement by the Bank are FREE
OF CHARGE.

8. Liabilities

The Bank liability in all services provided under this agreement is limited to the
equivalent of USD 500,000.00 (five hundred thousand American Dollars) in
cash per transport. The Client may not exceed this limit per transportation of
cash bags. The Bank will not be liable for any loss or damage of the cash bags
delivered to the SBA CIT above the limit set in this clause.

9. Duration
This Agreement shall be for an initial period of six (6) months from the
date of the last signature and shall be automatically renewed on the same
terms and conditions in this Agreement unless terminated by one of the parties
in line with clause 9.2, below.
9.1. Without prejudice to its other rights and remedies, either party may terminate
this Agreement, for the following reasons:

a) if the other party fails to perform or observe any material term of this Agreement
and, in the case of remediable breach, fails to remedy such breach within thirty
(30) days of receiving written notice of such breach; or

b) By either party on giving thirty (30) days written notice to the other of its
intention to terminate this Agreement for any reason.

9.2. Without prejudice to clause 9.1, after each one (1) year period and unless
terminated, the provisions of this Agreement shall be reviewed and may be
amended as agreed upon by the parties.

10. Suspension of the services by the Bank

10.1 Should the Clients Bank Account be, of any reason, frozen or suspended by
order of the Court or State Public Prosecutor or by the Central Bank the Bank
will immediately suspend the services provided under this agreement and will
notify the Client the suspension of the services.

10.2 The Bank will communicate to the Client the reactivation of the services a soon
as the services can be provided.
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11. Force Majeure

11.1. Neither party shall be liable for any failure to perform any or all of its obligations
under this Agreement arising from any act of God, war, strike, lock-out or other
labour dispute, fire, flood, drought, equipment failure, legislation, reasonable
order of public authority, failure to procure any authority, license or permit of any
other such cause whatsoever beyond its reasonable control.

11.2. The party affected by the force majeure shall notify a soon as possible the other
party of impediment of fulfil its obligations arising from this agreement due to
reasons appointed in Clause 11.1 above.

11.3. If the force majeure causes continue for more than 30 days from the notification
the other party as the right to cancel this agreement.

12. Governing Law and Court

12.1. This Agreement shall be interpreted in all respects in accordance with the law of
the Republic of Angola.

12.2. The parties hereby submit to the exclusive jurisdiction of the Luanda Provincial
Court for the determination of any question or dispute arising in connection with
this Agreement.

13. Dispute Resolution

13.1. In the event of dispute arising out of or relating to this Agreement, both parties
agree not to commence legal proceedings without first attempting in good faith
to resolve the dispute amicably and speedily by referring to the respective Chief
Executive Officers / Managing Directors (CEO/MDs) of the parties.

13.2. If the dispute is not resolved at this stage within thirty (30) days of being
referred to the CEO/MDs (or such longer period as the parties may agree), the
parties shall be at right to submit the dispute to competent Court.

14. Miscellaneous

14.1. Any amendment to this Agreement shall be in writing signed by the parties.

14.2. If any provision of this Agreement is or becomes illegal, invalid or

unenforceable, the other provisions hereof shall not thereby be affected.

14.3. All addendums and changes to this agreement, to be valid between the parties,
must be done in written and signed by the parties and will be for all effects
considered part of this agreement.

14.4. This Agreement may be executed in counterpart all of whom shall be construed
as one and the same document.
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14.5. This agreement is made in two identical copies with same value signed by both
parties.
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SLA ACCEPTANCE AND SIGN-OFF

This Agreement is made the () of () 2012

I hereby acknowledge the contents of this SLA, and agree to adhere to them.

STANDARD BANK DE Represented by Signature Date

ANGOLA

THE CLIENT Represented by Signature Date

BASEL ANGOLA SA ALI HOUBALLAH 13/01/2016

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APPENDICES:

Appendix A: Contact Details

Appendix B: Escalation Procedure

Appendix C: Authorization Schedule

Appendix D: Cash Compilation

Appendix E: Client Collection Points

Appendix F: Client accounts

Appendix G: Procedure on Cash Deposits Cash Counting in the absence of the

client
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APPENDIX A: CONTACT DETAILS

Company Authorised Telephone / Mobile Phone E-mail Address

Persons Fax
/Representatives
ALI 933222689 933222689 HOUBALLAH@HOTMAIL.COM
CLIENT
HOUBALLAH

BANK Carlos Mendes 226432587 923463985 carlos.mendes@standardbank.co.ao

Gilberto Mendona 226432587 930342612 gilberto.mendona@standardbank.co

.ao

Client Access 226 432 633 Client.access@standardbank.co.ao

SBA CIT Carlos Antunes 222444539 927301163 Dinup-angosegu@gmail.com

Representativ
e
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APPENDIX B: ESCALATION PROCEDURES

Should the Client wish to escalate issues within the Bank, the line to be followed is as
follows:

For financial services For security matters

st
1 Escalation: 1st Escalation:
Name: () Name: Carlos Mendes
Title: Relationship Manager Title: Security Manager
Tel: +244 () Tel: + 244 226432587
Cell: +244 () Cell: +244 923463985
E-mail: () E-mail: Carlos.mendes@standardbank.co.ao
Fax: 244 226432599 Fax: +244 226432599

2nd Escalation: 2nd Escalation:

Name: () Name: Carlos Mendes
Title: Channel Manager Title: Head of Premises & Property
Tel: +244 () Tel: +244 226432587
Cell: +244 () Cell: +244 923463985
E-mail: () E-mail: Carlos.mendes @standardbank.co.ao
Fax: 244 226432599 Fax: +244 226432599

3rd Escalation: 3rd Escalation:

Name: () Name: ()
Title: Head of Channels Title: ()
Tel: +244 () Tel: ()
Cell: +244 () Cell: +()
E-mail: () E-mail: ()
Fax: 244 226432599 Fax: 244 226432599
4rd Escalation: 4rd Escalation:
Name: () Name: ()
Title: Head of TPS Title: ()
Tel: +244 () Tel: ()
Cell: +244 () Cell: +()
E-mail: 244 226432599 E-mail: 244 226432599
Fax: () Fax: ()
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APPENDIX C: AUTHORIZATION SCHEDULE

TO BE COMPLETED BY THE CLIENT AND SUBMITED TO THE BANK FOR ALL

TRANSPORT AND CUSTODY ORDER

Authorised Persons at Contact Average amount to Location

the premises Number be transported

POLO INDUSTRIAL
ABDEL RAHMAN 930136599 15 000 000
DE VIANA

Authorised Persons at Contact Average amount to Location

the Bank Number be transported

() () () ()

Client Name: BASEL ANGOLA SA

Authorized Person: ALI HOUBALLAH

Signature of the Authorized Person: ____________________________________

Company Stamp:

APPENDIX D: CASH COMPILATION RULES

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The Client shall organize and compile the cash to be delivered in the following manner:

All notes independent of the facial value of the notes must be compiled in bundles
of 100 notes separated by rubber bands.

Group each 5 bundles of 100 notes of same facial value, by using rubber bands
and indicating on top the total amount of each group of notes and facial value of the
notes.

APPENDIX E: CLIENT COLLECTION POINTS

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TO BE COMPLETED BY THE CLIENT:

Client Name:: BASEL ANGOLA SA

Premises: Polo industrial de Viana, Luanda, Angola

Name of authorized Person: Ali Houballah

Signature: ________________________________

Date: ________________________________

Company Stamp:

Appendix F: Client accounts

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Account Name Account Curren

Number cy
1053981007
AKZ
BASEL ANGOLA SOCIEDADE DE DETERGENTES S.A

Appendix G: Procedure on Cash Deposits Cash Counting in the absence of

the client
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1. General rules for deposit to Cash centre

The customer must produce a deposit slip for the value of the deposit broken down
denomination per denomination in bundles of 100 in order for the teller/cashier to be
able to verify against.
All coins must be delivered loose (no tape) either in a sealed plastic or canvas
bags and included in the bag containing the notes if possible.
All calls to customers must be recorded.
The cash centre will provide a single point of contact for customer query resolution.
The failure by a customer in following the rules relating to the dispatch of the
money to the cash center will result in a delay in placing value to the customers
account following the SLA rules.
The customer must include an original and duplicate deposit slip in each bag and
make a copy for his own records pending return of a stamped deposit slip from the
bank.
Each bag must correspond to one deposit.

The teller/cashier must make sure that the counter is clear of any cash before
accepting a deposit and examine the deposit slip for the:

Correctness of the date;

Appearance of the customers name;
Correctness of the customers account number;
Customers signature on all alterations made by the customer;
Customers signature on the deposit slip; and
Correctness of the totals of the cash on all copies of the deposit. They must
be the same.

2. Alterations
A teller/cashier may not alter a deposit slip in any way without the Group officer/team
leader and the customer being informed.

3. Accepting the Deposit Alterations

All staff will be searched upon entering and leaving the counting areas.
The teller/cashier must follow the steps in the table below when accepting the deposit.
All movements by the teller/cashier must be above the table when counting the money
and must not leave the workstation until the counting of the deposit has been
completed.
The bag and cash being counted must be visible to the camera at all times
If the deposit has a difference of Kwanzas 10,000 a second count of the money must
be undertaking by a separate officer.
All differences will be recorded on the deposit slip.
The verified value will be credited to the customers account and the customer has the
right to review the video footage of the count on request. This request must be received
within three months from date of processing. Should the dispute be arbitrated in favour
of the customer, the adjustment will be made accordingly.
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The Cash Centre requires 3 business days to be able to retrieve the footage.
Step Action Comment

1 Receive bag from the

Receive/Despatch area
2 Check the seal number and
ensure the same as that
received from CIT
3 The seal number and the
customer name of the deposit
to be processed must be
entered onto a chalk board
before opening the deposit.
This must then be shown to the
camera. The purpose being to
signify on the video recording
whose deposit is being
processed next.
4 Cut the seal and open the bag.
5 Remove contents from the
bag. If deposit is too big it
must be retained in the bag In the case of a bag turn the
under full view of the bag inside out to prove that the
camera bag is empty
6 Teller to count
denomination per
denomination and the cash
being counted must always
be in front of him. When
denomination count
completed and balanced,
move it to an area
designated for counted
money.

7 Check the cash by value and

not by the number of notes.

8 Ensure that the denominations

of cash are correct and tick as
confirmation on the deposit slip.

9 If a difference is encountered
the amount of the difference
must be entered on the board
and shown to the camera as
well. This will complete the
evidence on the video for
further referencing
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10 Perform a manual calculation to

check the addition of the credit.
If a difference is found
supervisor must be informed,
deposit slip must be changed,
and customer must be
informed.

11 Stamp all copies of the deposit

slips once satisfied that the
cash is correct.

12 Sign all copies of the deposit

slip.
Hand customers copy of the
signed and stamped deposit
slip to the Admin Area for
dispatch to customer as per
their requirements.

13 Capture the deposit onto the

T24 system checking that the
customer name on the screen
is the same as that which
appears on the deposit slip.
Ensure to capture both deposit
and seal numbers on the
transaction.

14 Remove the cash from the

counter.

15 Place the cash in a bag and If there is a difference the

seal. Record the seal number of differences must be recorded to
the bag and hand to the the losses account
machine room for sorting