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    Abhinav Gonuguntla
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    This document summarizes weekly incident data across multiple weeks (WW1 through WW20). On average, there were 6 open incidents, 7 resolved incidents, and 1 backlog incident per week. The majority (89.4%) of incidents were priority 3, while only 10% were priority 2 and 0.3% were both priority 1 and 4. On average, the close-open ratio was 114.86%, indicating more issues were resolved than opened each week.

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    This document summarizes weekly incident data across multiple weeks (WW1 through WW20). On average, there were 6 open incidents, 7 resolved incidents, and 1 backlog incident per week. The majority (89.4%) of incidents were priority 3, while only 10% were priority 2 and 0.3% were both priority 1 and 4. On average, the close-open ratio was 114.86%, indicating more issues were resolved than opened each week.

    Copyright:

    © All Rights Reserved
    Scarica in formato XLSX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    6 visualizzazioni16 pagine

    Data

    Caricato da

    Abhinav Gonuguntla
    This document summarizes weekly incident data across multiple weeks (WW1 through WW20). On average, there were 6 open incidents, 7 resolved incidents, and 1 backlog incident per week. The majority (89.4%) of incidents were priority 3, while only 10% were priority 2 and 0.3% were both priority 1 and 4. On average, the close-open ratio was 114.86%, indicating more issues were resolved than opened each week.

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    © All Rights Reserved
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    di 16

    WW wise open and close details

    WW WW1 WW2 WW3 WW4 WW5


    Open 7 13 8 9 9
    Resolved 14 13 5 5 15
    Backlog 6 6 9 13 7

    In
    60

    50

    40

    30

    20

    10

    0
    WW1 WW2 WW3 WW4 WW5 WW6 WW7 WW8 WW

    Resolved
    WW WW1 WW2 WW3 WW4 WW5
    P1 1
    P2 2 1 1
    P3 12 12 5 5 13
    P4
    Total 14 13 5 5 15
    Open
    WW WW1 WW2 WW3 WW4 WW5
    P1 1
    P2 1 1 2
    P3 6 12 8 6 9
    P4
    Total 7 13 8 9 9
    Priority matrix for resolved
    WW WW1 WW2 WW3 WW4 WW5
    P1 0.0% 0.0% 0.0% 0.0% 6.7%
    P2 14.3% 7.7% 0.0% 0.0% 6.7%
    P3 85.7% 92.3% 100.0% 100.0% 86.7%
    P4 0.0% 0.0% 0.0% 0.0% 0.0%
    Total 100.0% 100.0% 100.0% 100.0% 100.0%

    Prioritization Trend

    P
    100.0%

    90.0%

    80.0%

    70.0%

    60.0%

    50.0%

    40.0%

    30.0%

    20.0%

    10.0%

    0.0%
    WW1 WW2 WW3 WW4 WW5 WW6 WW7 W
    WW6 WW7 WW8 WW9 WW10 WW11
    4 3 5 6 7 2
    4 3 8 4 10 2
    7 7 4 6 3 3

    Incident Trends

    W5 WW6 WW7 WW8 WW9 WW10 WW11 WW12 WW13 WW14 WW15 WW16 WW17 WW18 W

    WW6 WW7 WW8 WW9 WW10 WW11

    1
    4 3 7 4 10 2

    4 3 8 4 10 2

    WW6 WW7 WW8 WW9 WW10 WW11

    4 3 5 6 7 2

    4 3 5 6 7 2
    WW6 WW7 WW8 WW9 WW10 WW11
    0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
    0.0% 0.0% 12.5% 0.0% 0.0% 0.0%
    100.0% 100.0% 87.5% 100.0% 100.0% 100.0%
    0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
    100.0% 100.0% 100.0% 100.0% 100.0% 100.0%

    Prioritization Trends

    W4 WW5 WW6 WW7 WW8 WW9 WW10 WW11 WW12 WW13 WW14 WW15 WW16 WW17
    WW12 WW13 WW14 WW15 WW16 WW17 WW18
    1 0 40 16 51 49 35
    2 1 35 20 30 56 49
    2 1 6 2 23 16 2

    15 WW16 WW17 WW18 WW19 WW20

    WW12 WW13 WW14 WW15 WW16 WW17 WW18

    4 1 1 6 8
    1 1 31 19 29 50 41
    1
    2 1 35 20 30 56 49

    WW12 WW13 WW14 WW15 WW16 WW17 WW18

    4 1 1 7 8
    1 36 15 50 42 27

    1 40 16 51 49 35
    WW12 WW13 WW14 WW15 WW16 WW17 WW18
    0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
    0.0% 0.0% 11.4% 5.0% 3.3% 10.7% 16.3%
    50.0% 100.0% 88.6% 95.0% 96.7% 89.3% 83.7%
    50.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
    100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%

    W14 WW15 WW16 WW17 WW18 WW19 WW20


    WW19 WW20 Total FY'13 Avg incident summary
    33 29 327 Average Weekly Open
    27 36 339 Average Weekly Close
    8 1 Average Weekly Backlog
    Average Close-Open Ratio

    WW19 WW20 Grand Total


    1
    5 4 34
    22 32 303
    1
    27 36 339

    WW19 WW20 Grand Total


    1
    5 4 34
    28 25 292

    33 29 327
    WW19 WW20 Grand Total Average % of incidents by Priority
    0.0% 0.0% 0.3% P1
    18.5% 11.1% 10.0% P2
    81.5% 88.9% 89.4% P3
    0.0% 0.0% 0.3% P4
    100.0% 100.0% 100.0% Total
    ncident summary
    16.35
    16.95
    6.6
    103.67%
    ncidents by Priority
    0.3%
    10.0%
    89.4%
    0.3%
    100.0%
    Average Incident summary
    Avergae weekly 6.17
    Avergae weekly 7.08
    Average close-o 114.86

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