Jacob Merle

Casselberry, Fl.

| 772-215-5585 | jmerle1286@gmail.com

Objective
Self-motivated, looking to give my full attention to providing excellent service
Constantly looking for new ways to improve the knowledge and skills of my work
Hard working to achieve goals set forth.

Skills & Abilities

Management Experience
Includes supervising, training, and coaching of my teams
Problem solving.
Multi-tasking while under pressure
Prominent with proper verbal and written communication
Knowledgeable of Microsoft, Sony, and Nintendo gaming consoles
Strong with Microsoft Applications
Word, Excel, and PowerPoint

Experience & Achievements

CARD SPECIALIST | J.P. MORGAN CHASE | FEBRUARY 2015 TO PRESENT
Consulting card members as to the status of their credit cards
Taking payments and informing card members to interest rates
Assisting with partners cards such as Disney, AARP, and IHG

PART TIME ASSISTANT MANGER | ZUMIEZ | OCTOBER 2012 TO FEBRUARY 2015

Training and coaching of staff to company standards
Reconciling nightly paperwork and deposits
Balancing of cash drawers at the end of the work day
Achievements
Gained recognition with known as 100k, personally making over $100,000 during the fiscal year.

LEAD GAME ADVISOR | GAMESTOP | AUGUST 2011 TO OCTOBER 2012

Consultation of worth of game systems for selling and purchase
Aiding in customer queries regarding to which product to acquire
Reconciling of nightly deposit and paperwork
Training and coaching of a sales team
PART TIME ASSISTANT MANAGER | HOT TOPIC | AUGUST 2005 TO JULY 2011
Aiding customers with finding products and any questions that arise
Balancing of cash drawers at the end of the work day
Scheduling and planning for the week to achieve goals
Training and coaching of multiple sales teams

Achievements
Achieved Employee of the Month and District Employee of the Month many times due to excellent customer service
along with high sale numbers
Granted a promotion within my first year of employment to Seasonal Keyholder, followed by another promotion to
Keyholder after the holiday season ended, and finally a promotion to Part Time Assistant Manager within 2 years after
hiring date.
Gained recognition from District Manager by obtaining full time hours with a part time title and aiding multiple stores
throughout the week with a large workload.

Education
ENTERTAINMENT BUSINESS BACHELOR OF SCIENCE | CURRENT | FULL SAIL UNIVERSITY
Estimated Graduation: Fall 2018
Accelerated courses due to previous educational experiences
BACHELOR OF SCIENCE IN BUSINESS AND INFORMATION MANAGEMENT | AUGUST 2016 | SEMINOLE STATE
COLLEGE
ASSOCIATES IN BUSINESS ADMINISTRATION AND MANAGEMENT | APRIL 2011 | VALENCIA STATE COLLEGE
Major: Business Management
Related coursework: Micro and Macro Economics, Basic Management Education, Accounting (Managerial and Financial)

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References
Nathan Walters, J.P. Morgan. Phone: (407) 463-4070

Kimberly Fluker, Assistant General Manager, Residence Inn Orlando Airport. Phone: (407) 455-1181

Jeremy Weber, Age Ratings Quality Analyst, E.A. (352) 602-9570

Alex Aquino, Quality Analyst II, E.A. Phone: (607) 321-1359

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