nGUVU Announces Innovative New Contact Center Solution Ahead of CX17

Industry Event

Leveraging the latest developments in Machine Learning and Gamification, along with social
media-based workflows, nGAGEMENT is changing the way contact center teams collaborate with
each other.

San Francisco, CA, April 24, 2017 --(PR.com)-- Contact center automation is becoming the industry
standard for effective customer service, and nGUVU is now providing an integrated approach to ensuring
call center agents are ready to excel in today's fast-paced environment.

Leveraging the latest developments in Machine Learning and Gamification, along with social
media-based workflows, nGAGEMENT is changing the way contact center teams collaborate with each
other, and provide service to customers in both inbound and outbound organizational models.

The contact center industry is rapidly shifting, and it's important to deliver real value to customers.
Beyond a compelling interface, an effective workforce optimization solution has to be built on sound
technology and behavioral science. And it has to solve business issues that are well-defined, said Pierre
Donaldson, Chairman & CEO at nGUVU Technologies. nGAGEMENT's benefits are numerous -
decreased attrition rates, increased employee loyalty, easy collaboration across teams - and what it
provides in terms of ROI is simple: lower operating costs and increased agent confidence and
performance.

We are focused on bringing innovative solutions to market, in conjunction with the cultural realities of
today's consumer expectations, as well as the immediate service levels that emerging technologies have
made the standard for operational excellence.

nGUVU's customers agree. According to Pierre-Marc L., Operations Director with one of Canada's
leading telecommunications providers: We are extremely satisfied with nGUVU, and the positive first
impression nGAGEMENT made with our team... the interface is extremely intuitive.

The nGAGEMENT app provides weighted KPIs allows us to identify top agents based on their merits,
rather than a single, isolated metric. We want to recognize employees that stand out based on their overall
performance, while following best practices to accomplish their tasks.

We are eager to introduce our new developments at North America's premier contact center industry
showcase, including our Genesys Workspace integration, which combines Omnichannel desktop
capabilities with our Employee Engagement platform. By bringing these solutions together, we are
ensuring a seamless experience for both agents and customers, added Pierre Donaldson.

About nGUVU
nGUVU brings today's reality to your contact center with nGAGEMENT, designed specifically for the
contact center industry. nGAGEMENT leverages social media concepts and proven performance drivers

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to build intrinsic motivation and influence agent behavior, increasing their level of engagement and
optimizing team performance.

Customers benefit from the power of their existing Genesys platform to drive Machine Learning-based
behavioral analytics, allowing them to predict and prevent attrition and absenteeism, while increasing
peak productivity and workforce performance.

nGAGEMENT is available on the Genesys AppFoundry, as well as at www.nguvu.com

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Contact Information:
nGUVU Technologies
Jean-Marc Robillard
1-866-278-1063
Contact via Email
https://www.nguvu.com

Online Version of Press Release:

You can read the online version of this press release at: http://www.pr.com/press-release/713355

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