SolarWinds

Partner Enablement Training

Nguyen The Duong (Enzo)
M-Security Technology Indochina Pte. Ltd. - Strategic Account Manager
DuongNT@MTechpro.com
+84 989 097 093
Agenda

Company Overview
Product Overview
Product Demo
References
Q&A

- SLIDE 2 -
Company Overview

Enterprise Class IT Management Software

EASY-TO-USE ROBUST REPORTING
POWERFUL AFFORDABLE

Over 100,000 customers in 170 countries

Sell to business of all sizes from SMB to Large Enterprise, across different
industries
Recognized as the SMB/Mid Market Network Management partner for Cisco
More than 425 of the Fortune 500 are customers
2011 Revenue of $198.4 million, representing 30% year-over-year growth.
12th fastest growing U.S. tech company in 2012 (Forbes)

3
The IT Management Challenge

Dedicated Require
Staff lots to
Expensive training for
maintenanc staff to be
e Expensive Complex to effective
Months to to Run Use Data is not
Deploy organized
intuitively

Trying New
Slow to
Solutions is
Evolve
Hard
Hard to Buy new to
evaluate address
beyond needs your
demo current
Expensive solution
to buy & cant
deploy address

4
Our Customers

- SLIDE 5 -

5
Channel Opportunities with SolarWinds System Management

Add value to a large infrastructure project

Datacenter infrastructure
VDI project/desktop project
Security/compliance project

Complement an existing IT management framework

System Center Configuration Manager/Operations Manager
Tivoli/HP/etc.

Managed service offering

Patch Management
Server/application monitoring
Event correlation/log monitoring

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Product Overview

Network Datacenter Incident & Problem

Monitoring Management Management
Network Desktop
Management Management
Server/
Network Traffic Application Help Desk
Monitoring Monitoring (Web Help
NPM/NTA (SAM, WPM) Patch Desk)
IP Address Management
Management (Patch
IPAM Virtualization/ Manager) Mobile alerts &
VDI monitoring troubleshooting
VOIP Monitoring & Capacity (Mobile
VNQM Planning Admin)
Network (VMAN) Log Monitoring
Configuration & Event
Management Storage Correlation
NCM Monitoring & (LEM)
Alert Escalation
Network Port Capacity & Scheduling
Monitoring Planning Policies
UDT (Storage (Alert Central)
Manager) Remote
Firewall Security Administration
Manager (DameWare)

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Product Overview
Network Monitoring
 What is NPM?
Network Performance Monitor
NPM gives detailed fault and performance information about the various
devices on your network.
Allows you to quickly detect, diagnose, and resolve issues.
 What are the Problems We Solve?
Multi-Vendor, monitoring of device status across the network.

Highly customizable interface, reporting and alerting.

Provides all statistical data in one consolidated location.

Automated alerting Notification of network issues, by email,

pager and other methods.

Robust Reporting Out of the box reports that are also

customizable.

Scalable to easily allow for network growth.

 What is NTA?
NetFlow Traffic Analyzer
Provides the who, what, when, and where for network traffic. It gives the engineer
an in depth view of what users are doing on the network.
Orion Module, not a stand alone product.
 What are the Problems We Solve?
Identifying users, applications and protocols that are
consuming the most bandwidth on the network.

Utilizes CBQoS to ensure that critical applications are given

top priority for bandwidth resources.

Connects the dots by identifying ports, source points and

endpoints for traffic and correlates those to applications for
easy recognition.

Provides a high level view of network traffic with an easy drill

down capability to dig into a particular component both for
real time data and trending over time.
 What is VNQM?
VoIP & Network Quality Manager
Formerly IPSLA but now with real VoIP call monitoring!
What are the Problems We Solve?

Identifying network performance between sites, remote sites

and/or to external sites

Monitoring Voice Over IP Call Quality and Statistics between

offices and remote offices

Quickly visualize network performance for impact on key

applications like email, web and file transfer

Discover and Automatically Setup Cisco IPSLA Devices

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 What is UDT?
User Device Tracker
Device tracking application designed to locate devices by IP address,
hostname, MAC address or logged in user.
UDT also tracks switch and port usage for availability, troubleshooting and
capacity planning.
 What are the Problems We Solve?

Determine the current and historical locations of machines and

devices on the network by IP, Hostname or MAC address.

Track switch port usage for availability and growth forecasting.

Track the current and historical usage of wireless network.

Troubleshooting port and device problems.

Network Management
 What is IPAM?
IP Address Manager
Easy to use, centralized IP management solution that provides detailed
visibility into IP address and subnet usage. It manages DNS and DHCP too.
Replaces home grown applications or spreadsheets and provides insight
into available and used IP space.
What is the Problem We Solve?

Management of IP addresses on a network is often confusing

and unreliable. Frequently, assignment of addresses is
maintained in a spreadsheet, with the responsibility falling to
individual administrators to update the spreadsheet
whenever an IP address is assigned or freed.
When the spreadsheet is not maintained correctly, IP
addresses can be assigned to multiple machines, causing IP
conflicts on the network.
IPAM automates the maintenance of IP address space,
providing real time and reliable information on address
assignment, space available in a subnet and details that that
can be used for planning and address assignment.
 What is NCM?
Network Configuration Manager
Device monitoring system that consolidates configuration management for
multi-vendor devices, into one easy to use interface.
What is the Problem We Solve?

Apply configuration changes across multiple devices all at once,

eliminating a one by one manual process.

Constantly monitor device changes to ensure compliance.

Side by side comparison to easily identify configuration changes.

Option to queue changes for approval and quality control.

Robust reporting, including compliance reporting.

Reliable backup of device configurations.

 What is FSM?
Firewall Security Manager
Analyze and identify overlapping or extraneous
firewall rules.
Security and Compliance reporting for
firewalls.
Test changes before they are committed.
Cleanup and consolidate firewall access lists.
Get notified of firewall rules that open up
security holes or violate security policies
 What is the Problem We Solve?
Network security is a crucial part of maintaining a network.

FSM helps engineers visualize and analyze the firewall configuration.

Errors in firewall configuration can cause network outages.

Errors in firewall configuration can also cause security holes.

When making firewall changes, the engineer needs to be completely aware of

all the possible implications of that change.

One mistake can take down the entire network!

Taking down the network or accidentally blocking a critical service can be a

career limiting move
Datacenter Management
 What is SAM?
SAM Server and Application Monitor

Monitors the health and performance of applications across the network.

Alerts network administrators or engineers to any issues with monitored

applications.
 What is the Real Problem We Solve?
System administrators often have hundreds of servers with various
applications theyre responsible for.

SAM monitors applications 24/7.

SAM notifies the administrator that an application is down before users call
with problems.
SAM provides quicker response time to application issues, reducing down
time and loss of productivity.
SAM delivers detailed visibility in to the details of how an application is
performing, even before it fails, notifying an administrator of any
performance issues or outages.
 What is WPM?
Web Performance Monitor
WPM uses synthetic transactions to test web application availability and
response time.
For example, navigating to amazon.com, finding an item and purchasing it.
From start to finish would be a transaction.
Alerts administrators when transactions are slower than anticipated, fail,
or give an unexpected result.
 What is the Real Problem We Solve?
Administrators often dont have complete visibility into every step of a
transaction, or the users experience from remote sites. Identifying
bottlenecks in a transaction and troubleshooting is often complicated and
time consuming.

WPM shows the administrator every step of the transaction, allowing

them to easily identify bottlenecks or problem steps.

WPM simulates a users activity. Players can be deployed remotely, giving

a realistic view of how a web application is performing from the users
perspective.
 What is VMAN?
Virtualization Manager
Virtual environment monitoring software designed to help administrators
manage VM sprawl, capacity planning and performance monitoring.
 What Problems Do We Solve?

Monitoring virtual machines and host performance with real time

dashboards and alerts.
Provides accurate VM information for capacity planning and
managing VM sprawl.
Identify idle VMs and VMs with over or under allocated
resources.
Analyze I/O and hardware problems for effective troubleshooting.
Detailed and customizable reports across hundreds of collected
parameters.
Effective Chargeback monitoring and reporting.
 What is STM?
Storage Manager
A historical monitoring, alerting and reporting tool for Storage and Backups.
Allows the administrator to look across multiple vendors and all storage to
monitor how its configured, where space is allocated and how much is used.
 What is the Problem We Solve?
STM provides meaningful insight and reporting into storage usage
and performance from starting point all the way to the endpoint.

STM provides powerful visibility from every storage layer from Raw
to Raid/Pool, LUN and also to the endpoint Datastore, VMDK or
Physical host.

STM provides real and accurate statistical data on space allocated

and free, allowing administrators to monitor use and accurately
plan for expansion.
Desktop Management
What is Solarwinds Patch Manager?

What is patch management?

Patch Management involves keeping all server and workstation
software and Operating systems up to date.
Think about the cost of testing, scheduling and managing windows
updates for 1000 workstations or servers at a time, including 3rd party
application.

What did SPM offer in this space?

SPM provides highly scalable and cost-effective tools that enhance and
extend the power of Microsoft management solutions including
Windows Server Update Services (WSUS) and Microsoft System Center
Configuration Manager.
At the same time, it can generate Compliance and Asset Inventory
Report for all servers and workstations.
 What is LEM?
Log and Event Manager
Monitors log data from devices on the network and automatically identifies,
notifies and responds to suspicious behavior.
LEM is not a passive log monitoring tool. LEM actively defends the network, in
real time, by correlating events across multiple devices.
 What Problem Does LEM Solve?

Device log consolidation

Centralized location to store device logs.
24/7 network monitoring for suspicious or malicious activities.
Real time action against potentially harmful events on the
network.
Correlating logs across disparate devices, providing a big picture
view of network activity.
Compliance: Out of the box rules and reporting for virtually all of
the major regulatory industries.
 What is DameWare?
DRS (DameWare Remote Support) - Desktop application allowing
administrators remotely manage servers and workstations from their own
machine.
MRC (Mini Remote Control) - DameWare takes standard RDP (Remote Desktop
Protocol) to another level, offering many features that RDP does not all in one,
centralized interface.
What Problems Do We Solve?

Single interface for administering remote servers and

workstations, AD, printers, files and more.
Active Directory Management - Mange both Active Directory
and non- Active Directory environments within the
DameWare console.
Reporting functionality - Highly compatible Windows and AD
inventory export formats, such as XML and CSV, which are
easily consumable in other reporting tools.
Fully integrated MRC (Mini Remote Control) feature for
performing tasks and troubleshooting.
Incident Management
 What is Web Help Desk (WHD)?
Web based help desk product, focused specifically on IT
professionals. WHD is an automated system for opening, tracking
and closing tickets.
 What are the Problems We Solve?
IT professionals are faced with internal help desk requests, regardless of the
network size. These tickets can range from critical outages to maintenance and
new equipment requests. SolarWinds WHD automates the process of opening,
updating and closing tickets, as well as tracking incidents over time with an easy
to use, help desk ticketing system.

In most networks, change management, and approval processes need to be

followed for almost every support issue. With SolarWinds WHD, workflow can
be added, automating the approval and change management processes,
ensuring that company policies and procedures are adhered to and tickets are
automatically routed to the correct individuals or departments for resolution.

SolarWinds WHD also automates the process of tracking and managing software
and hardware assets, giving IT professionals details on what is being used and by
whom, as well as license renewals and hardware replacement.
 What is Mobile Admin?

Mobile Admin
Mobile admin is an
application designed to allow
engineers to control servers
and network devices from a
phone or tablet device.

Supports iPhone, iPad,

Blackberry, Android, Amazon
Devices.
 What are the Problems We Solve?

Admins are not always in front of a laptop or PC when trouble on

the network or with a server occurs.
SolarWinds Mobile Admin now gives them the ability to work on issues as
if they were at the office, from their mobile phone or tablet.
Scalability Options
(only for Orion product)
 What is PE?

Polling Engine

A scalability engine, increases the scope of Orion monitoring

for large networks or multi-tier networks.

Work for single or multi-sites network with a single database

connection.

As installed platform for all Orion products except the IPAM

 What is FOE?
Fail Over Engine
A failover engine, provides redundancy and high availability for critical network
environments. In the event that an Orion server fails, the backup device comes
online and takes over the duties, the goal being to minimize downtime.
Orion FOE provides automatic fail over redundancy for Orion servers, in the event of a
server failure.
What is the Problem We Solve?

Quick and Seamless failover for Orion servers.

Failover to Remote Datacenters

Local HA failover

Automated failover upon device failure.

 What is EOC?
Enterprise Operations Console
Provides a consolidated view to monitor large enterprise networks
containing multiple Orion servers
What is the Problem We Solve?

Consolidation of console views from several different Orion

deployments.

Integration of multiple Orion deployments and utilization of

NPM and Orion features, on an enterprise level console.

In a nutshell this gives the user or management 1 console to

view the data from many different Orion servers.
Product Demo
Online Demo URL

Orion Online Demo

http://oriondemo.solarwinds.com
Vman Demo
http://virtualization.demo.solarwinds.com
STM Demo
http://storage.demo.solarwinds.com
SPM Flash Demo
http://demo.solarwinds.com/flashdemo/spm
LEM Flash Demo
http://demo.solarwinds.com/flashdemo/lem
WHD Online Demo
http://www.webhelpdesk.com

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Useful URLs

Thwack Community
http://www.thwack.com

KnowledgeBase
http://knowledgebase.solarwinds.com

Documentation
http://www.solarwinds.com/documentation/documentation.aspx

SolarWinds on YouTube
http://www.youtube.com/user/solarwindsinc

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How to Promote and Sell

Partner Portal License Download the quickest way to

register your opportunity!
http://www.solarwinds.com/register/index.aspx?Program=607&c=70150000000F3aq

Register for Partner Portal at solarwinds.com/partners

Sales and Technical training

Videos
Sales cards
Presentations
Current end-user price list
Demo License (NFR) application
Branding, logos, box shots, screenshots
Whats New section for up-to-date information

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Who Can You Contact for Help?
General Inquiries: reseller@solarwinds.com

Sales APAC
Charlene Lin (CAM) Charlene.Lin@SolarWinds.com
Celine Siow (Sales Director) Celine.Siow@SolarWinds.com
Patrick McKinney (Sales VP) Patrick.Mckinney@SolarWinds.com

Marketing APAC
Penna Tang (Marketing Manager) Penna.Tang@SolarWinds.com
Vijay Ranawat (Marketing Director) Vijay.Ranawat@solarwinds.com

Sales Engineering APAC

APAC Sales Engineer presales-apac@SolarWinds.com
Aravind Kurapati (SE Manager) Aravind.Kurapati@SolarWinds.com

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Q&A

Q&A

solarwinds.com

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Thank You.