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Early
Yes
No Yes End
Contact customer Charge drop-off
Request for penalty
extension received
Yes Re-calculate the
Yes rate
Customer accepts
End Notify Credit card
the offer
company for a
Extension request Advanced booking pending charge
approved Yes Add Loyalty points
at least 14 days No
earned
Customer before
No
responds
No Yes
Check availability in No if the car is schedule for No
other branches maintenance
Is the request
available in other
Yes
branches? Extension request
refused
Yes
No
Inform Police
No
Is the request
available with
competition? EU-Rent Car Rentals
End
Current state Process