Citizen Charter of FCI

Citizens Charter is a document which represents a systematic effort to focus on the

commitment of the organisation towards its citizens /clients in respect of standard of services,
information, choice and consultation, accessibility, grievance redressal, courtesy and value for
money.

Objectives of Charter

The main objective of the Citizens Charter is to inform the public about the mandate of
the company, how one can get in touch with its officials, what to expect by way of services and
how to seek a remedy if something goes wrong. The Corporation is committed to continuously
strive towards improving its responsibilities and business affairs to make a positive impact on the
society. However, regular, untiring and persistent efforts are required to bring about attitudinal
changes and the corporation is striving hard to develop simple and transparent procedures and
to uphold the principles of corporate governance.

General Information about FCI

FCI is Public Sector Undertaking , under the Deptt. of Food & Public Distribution, M/o
CAF&PD, set up in 1965 under the Food Corporations Act, 1964 against the backdrop of major
shortage of grains especially, wheat with the primary duty to undertake purchase, store,
move/transport, distribute and sell food grains and other foodstuffs. Simultaneously, Agricultural
Prices Commission was created in 1965 to recommend remunerative prices to farmers.

FCI is mandated with three basic objectives:

(1) to provide effective price support to farmers;

(2) to procure and supply grains to PDS for distributing subsidized staples to economically
vulnerable sections of society; and

(3) keep a strategic reserve to stabilize markets for basic food grains.

1.3 Organizational Set-Up of FCI

Food Corporation of India coordinates its functions through a country-wide network of

offices with Headquarters at New Delhi with five Zonal Offices, twenty-five Regional Offices and
170 District Offices under its control.

Vision

1
 To provide remunerative prices to farmers

To play a significant role in Indias success in transforming the crisis management oriented
food security into a stable security system to ensure availability, accessibility and
affordability of food grains to all people at all times so that no one, nowhere and at no
time should go hungry.

MISSION

i) Ensuring food security of nation by maintaining satisfactory level of

operational buffer stocks of food grains.
ii) Distribution of food grains throughout the country for Public Distribution
System.
iii) Effective Price Support Operations for safeguarding the interest of farmers.

What is Food Security?

Food security, widely defined by FAO, has basically four pillars:

(1) Availability: food should be available in sufficient quantity at all times and at all places;
(2) Affordability: food should be affordable, i.e., people should have economic access (ample
income) to buy food;
(3) Absorption: food should be safe and nutritious that body can absorb for a healthy life; and
finally
(4) Stability: food system should be reasonably stable, as high volatility in food systems impacts
adversely not only the poor but also endangers the stability of political and social systems.

Major Activities undertaken by FCI

Procurement

The Central Government extends price support for procurement of wheat, paddy and
coarse grains through the FCI and State Agencies. All the food grains conforming to the prescribed
specifications are procured by the public procurement agencies at the Minimum Support Price
(MSP) plus incentive bonus announced, if any.

Procurement is undertaken both in DCP & Non-DCP mode.

Under Decentralized Procurement Scheme (DCP), introduced in 1997-98, food

grains are procured and distributed by the State Governments themselves. The designated States
procure, store and issue food grains under TPDS and other welfare schemes of the Government
of India. The decentralized system of procurement was introduced to enhance the efficiency of
procurement for PDS and to encourage procurement in non-traditional States as well as to save
on transit losses and costs.

2
 Before the start of each procurement season, Govt. of India announces uniform
specification for quality of wheat, paddy, rice and coarse grains.

Quality Control Division of FCI ensures procurement of food grains from procurement
centres strictly in accordance with Govt. of India's uniform quality specifications.

As decided by the CCEA, FCI has also been nominated as an additional nodal Agency for
procurement of Pulses and Oilseeds. The Department of Agriculture and Co-0operation is drawing
up guidelines /MoU for FCI to procure the said items.

FCI procured 15200.74 MT of Chana and 4335.57 MT of Masur during RMS 2016-17.

Targeted Public Distribution System

FCI meets the requirements of TPDS through grains procured which are issued at Central
Issue Price fixed by GOI to fulfill the objective of helping the economically vulnerable sections of
society. FCI delivers food grains to State Govt./ State Agencies from its base depots for
distribution by the latter through Fair Price Shops. The role of FCI becomes even more important
in the backdrop of National Food Security Act, 2013, that commits to distribute more than 61
MMT through targeted public distribution system (TPDS) and other welfare schemes (OWS), at
highly subsidized prices.

Stocking Norms

The buffer stocks are required to meet the food grain requirement for allocations made by
Government of India for TPDS and OWS; ensure food security during the periods when production
is short of normal demand during bad agricultural years; and stabilize prices during period of
production shortfall through open market sales.

Storage Management

Existing storage capacity with FCI and State agencies for central pool stocks as on
30.06.2016 is 816.24 LMT, of which 164.81 LMT is under Cover and Plinth (CAP). To reduce the
dependence on CAP storage and to harness the benefits of private participation, Government has
introduced Private Entrepreneur Guarantee Scheme (PEG. Out of this 134.83 lakh MT
has been constructed upto 30.06.2016.

Movement

In order to ensure availability of foodgrains for TPDS and OWS, and to maintain
reasonable levels of buffer stocks at various strategic locations throughout the country, FCI
undertakes transportation of foodgrain (wheat and rice) from surplus States to the deficit States
and also within the States by rail, road and riverine modes. About 90% of all India movement is

3
undertaken by railways and rest by road and waterways. On an average of 25 lakh bags (50 KG)
of foodgrains are transported every day from the procuring areas to the consuming areas,
covering an average distance of 1500 Kilometre.

Division Service Success Service Standards Unit Resource

/Transactio Indicators /(Time Person
ns Frame)
(no. of
working
days)

4
PURCHAS i) Purchase of Ensuring timely After receiving the Gunny GM
E Gunnies placement of information for net bales made (Purchase),
indent requirement of gunny available FCI, Hqrs
bales from respective before mqc.fci@nic.i
procuring regions & commence n
as per M/o CAF&PD ment of 011-
schedule indent is Rabi & 43527378
placed with DGS&D Kharif ED (East),
for supply of gunny season. ZO, Kolkata
bales to the Regions. zmeast.fci@ni
c.in

ii) Purchase Ensuring Purchase is made by The RRC to GM (Region),

of Dunnage availability of the Regions as per be finalized FCI finalizes
material Dunnage their requirement. before the RRC for
(wooden material. expiry of purchase of
crates/ Poly current Dunnage
Pallets) contract. material.
iii) Purchase Ensuring Annual requirement The RRC to GM
of Covers availability of of Covers is obtained be finalized (Purchase),
(LDPE & Covers by Hqrs. From all the before FCI, Hqrs. For
CLTF) Zones/Regional expiry of finalizing the
offices. three RRC &
months of concerned GM
E-tender is floated by current (Region) for
Hqrs. for entering into contract. placement of
RRC for a period of Supply orders.
one year with a
provision for mqc.fci@nic.i
extension upto three n
months for LDPE 011-
covers and one year 43527378
for CLTF covers.

Regions place the

Supply orders as per
their requirement
directly with the party
who has been
awarded the contract.

Payment is released
for purchases by
concerned Regional
office.
IV) Purchase Ensuring Purchase is made by The RRC to GM (Region),
of chemicals availability of the Regions as per be finalized FCI finalizes
(ALP, chemicals. their requirement. before the RRC for
Malathion, expiry of purchase of
DDVP, current chemicals.
Deltamethrin) contract.

5
Funds Borrowing Timely Calling Bids from 7-8 GM(Funds)
Through borrowing of scheduled banks days
Short Term resources. through E-Tender.
Loan
Finalisation of tender In phased CGM(Fin.)
process on the manner as
recommendation of per
committee of three requiremen
EDs & approval of t.
C&MD.

Awarding Acceptance 1-2 GM(Funds)

letter to the selected Days
banks on the basis of
lowest rate of
interest.

Taking loans on day As per CGM(Fin.)

to day basis as per requiremen
requirement. t

Timely interest/ On due CGM(Fin.)

principal payment to dates
Banks.

Raising Funds Obtaining approval of 30 CGM(Fin.)

through Bond BOD, Days 43527407
Issue Food Credit
Consortium and Govt.
of India.

Obtaining Govt. 30 days CGM(Fin.)

Guarantee of the
Bond amount.

Deciding coupon rate, 30 days CGM(Fin.)

Tenure of Bond,
Tranche size, Market
Lot, issue timings,
interest on
application money
etc.

6
 Appointment of 2-5 days CGM(Fin.)
various agencies such
as Credit Rating
agencies, R&T
agents, Arrangers,
Trustees etc.

Obtaining rating of 10-15 days CGM(Fin.)

Bonds.

Preparation of
Information 20 days CGM(Fin.)
Memorandum and its
filing with SEBI and
Stock Exchange.

Receipt of funds from 30 days CGM(Fin.)

the Investors.

Allotment of Bond to Before CGM(Fin.)

Bond holders. close of
issue
2-3 days

Listing of Bonds with 2-3 days CGM(Fin.)

Stock Exchange.

Execute necessary 2-3 days CGM(Fin.)

documents/
agreements with
appointed agencies,
stock exchange etc.

Timely payment of On due CGM(Fin.)

Interest / principal date
amount to the
investors.

Cash Credit Management of cash 7 days GM(Funds)

Management credit limit with SBI.
Finance Processing of Release of Examination and 6 days AGM(Bills)
third party Payment to the passing of bills with from agmbills.fci@
bills concerned ref. to supply/ work receipt of nic.in
Persons /party order and FCI bills in 43527632
circulars. Finance

Processing of Release of Examination and 4 days AGM(Bills)/

employees/ Payment to the passing of bills with from
ref. to FCI circulars receipt of

7
 ex-employees concerned bills in Manager at
bills Persons /party Finance respective
offices
agmbills.fci@
nic.in
43527632
Internal Pre-Audit of i)Files received 1day Asstt. Genl.
Audit files like by AGM(IA) for Manager
& Gratuity, pre-audit is (IA)/Manager
Physical leave account endorsed to at respective
Verificatio in case of Manager(IA) for offices
n Retiring Scrutiny/examin
employees & ation miapv.fci@nic
any Arrears .in
or payment 011-
related issue 4327661/432
or pay ii)File is 2 days 7537
fixation files resubmitted to
of ex. AGM(IA) after
employees Scrutiny/examin
ation by M(IA)

iii) After 2 days

verification &
pre-audit file is
submitted by
DGM(IA) to
GM(IA) or
returned to
concerned
Division(as per
DOP).

CPF Processing of Scrutiny of Pension / 3-5 days AGM (CPF)

Pension / EDLI Cases along after 011 - 4352
EDLI Claims with enclosure as per receipt of 7598
under EPS requirement of EPFO. complete 011 - 4352
1995 / EDLI - Thereafter, application 7671
1976. submission to EPFO.
Processing of Scrutiny of Disposal of 3 - 5 Days AGM (CPF)
Application of application for application for Final 011 - 4352
Final Final Payment, Payment, Part Final 7672
Payment, Part Final Withdrawal & 011 - 4352
Part Final Withdrawal & Temporary Advance 7417
Withdrawal & Temporary on receipt of
Temporary Advance on application through
Advance receipt of proper channel.
Retiring application
employees through proper
channel, the

8
 CPF on date same should be
of retirement. released within
three days.
Investment 1. Calling bids from On the AGM (CPF)
of surplus empanelled arrangers date of E- 011 - 4352
fund. through E- Tender 7672
Procurement Portal. 011 - 4352
2. Finalization of 7360
Investment process
on the
recommendation of
Committee members
nominated by FCI
CPF Board of
Trustees.
3. Awarding
acceptance for Third Week
selecting scripts by of Every
the Committee Month
members on the
basis of the highest
YTM in different
categories.
4. Timely payment
and receipt of
Corporate bonds in
Demat / CSGL
Account.

Personnel Issue of Employees/ Subject to submission 15days ED(P)/

(Estt.I) Medical Ex. employees/ of necessary GM(PE)
Identity cards family of document by edp.fci@nic.in
deceased applicants
LTC/Leave Employees on receipt of 30 days
encashment application
Transaction subject to submission 60 days
note down of necessary
movable / document by
immovable applicants
property
forwarding of 30 days
application
for outside
employment
NOC for 30 days
obtaining
Indian
passport
Pay fixation Employees/ As per order / 60 days
on documents
promotion/

9
 sanction of Ex. employees/
incentive family of
/additional deceased
increments/
Small family
norms
/acquiring of
additional
qualification
Computer/ Employees on receipt of 30 days ED(P)/GM(PE)
Car / Motor application edp.fci@nic.in
cycle advance
& Sanction of
festival
advance.
Personnel Redressal of Prompt response The grievances are to 60 days Grievance
(Liaison Grievances to Employees/ be disposed promptly from the Officer/
cell) Public for under intimation to date of Director
redressal of their the petitioner with receipt as (Grievance )
grievances by reasoned reply to the per the
taking up the aggrieved with in the guidelines
matter with stipulated time limit. issued by
concerned Department
offices. of
administrati
ve reforms
and public
grievance.
Personnel Disposal of Prompt response Grievances 60maydays be 60 days from RD(Food),
(Pension Representatio to Employees/ redressed within a the date of CGM(P)
cell ) ns of nominees or maximum period of receipt as /GM(P)
Pensioners legal heir of two months of its per the
(Food deceased receipt. Cases where guidelines
transferees employees by it is not possible to issued by
who opted for taking up their give an immediate Departmen
central matter with reply, an interim reply t of Pension
Government concerned may be given to the &
terminal Regional applicant. Pensioners
benefits ) Director(Pension Welfare
), FCI and Pay &
Accounts Office,
Min. of CA, F&PD
Payment of Timely release of The employer should 30 days as CGM(P)
Gratuity gratuity to arrange to pay the per The /GM(P)
Employees/ amount of gratuity Payment of
nominees or within thirty days Gratuity Act
legal heir of from the date it , 1972
deceased becomes payable as
employees per the Payment of
Gratuity Act, 1972
Personnel Scheme for The applications Under the 10 15 days GM (IR-S)/
(IR-S) rewarding the for academic scheme, cash after DGM(IR-S)
talented awards has to be awards and receipt of

10
children of submitted in the citation would complete
Cat. I, II, III prescribed be awarded to application
& IV format by the the children / from the
employees eligible staff and wards at 10th eligible
and officers in Hqrs. and 12th level. employees
departmental within 30 days At class 10th of a Unit.
workers for announcement level there will
academic of results for the be three awards
excellence class 10th and for students
(Class 10th & 12th. securing
12th). highest
percentage of
marks in Class
In case of the 10th, while at
employees at Class 12th
Hqrs. level, standard level
the scheme is there will be
applicable to three awards
Cat. I, II, III each in science,
&IV only as commerce &
there are no humanities
departmental stream
labourers at separately for
Hqrs. level/ the students
obtaining
highest
percentage of
marks.
Value of awards:
1. Rs 5000/- = a
citation for the
students/ ward
securing
highest
percentage of
marks.
2. Rs 3000/- = a
citation for the
student/ ward
securing the 2nd
highest
percentage of
marks.
3. Rs 2000/- = a
citation for the
student/ ward
securing the 3rd
highest
percentage of
marks.
Selection
Pocedure:

11
 Each unit under
this scheme
which region/
zonal office/
Hqrs. would call
for the
application from
Category I, II,
III & IV and
departmental
worker in the
prescribed
format within
30 days from
the date of
declaration of
results
Each unit would
select 12
students in 10th
/ 12th classes
securing the
highest
percentage of
marks and
forward the
same to the
zonal office.

ED(Zone)-
ED(P) at Hqrs.
shall be the
competent
authority of
final selection of
children/ wards
to be given cash
awards.
After scrutiny the cases
are to be submitted
before the screening
committee which is
consisting of
GM(P&IR), GM(Fin.) &
DGM(IR-S).
T The name of the
students/wards to be
given the awards will
finally be approved by
Committees headed
by ED(P) at the
Headquarters and by

12
 EDs(Zone) at the
Zonal Offices.
Reference Circular no.
IR/WF/20-14/2008
dated 30.04.2008,
06.09.2010,
14.10.2013
Also available at FCI
Website
Grant of As and when the The grant would be Maximum GM(IR-S)
Calamity calamity arises in considered subject to one month /DGM(IR-S)
relief to any part of India the celling limit of Rs after
employees the affected FCI 10,000/- per case and receipt of
affected by employees are to subject to availability proper
natural be granted of funds. Once in a document/
calamity such calamity relief service period. application
as whose property duly
Earthquake (movable or The concerned state recommend
and tsunami immovable) is governments or the ed by
from FCI substantially central governments ED(Zone)
calamity relief damaged or as the case may be,
fund. affected by where the natural
natural calamity. calamity has
occurred, should have
declared the area as
having being affected
by the natural
calamity.

The request of the

employee(s) duly
supported to the
necessary documents
will be forwarded with
the specific
recommendations of
ED(Zones) to
DGM(IR-S) for further
examination and
placing before the
committee.

The relief from this

account to the
employee of the
corporation / their
families as and when
such occasion arise,
will be sanctioned by
the C&MD in the light
of recommendation of
the committee
consisting of Secy.

13
 (FCI) as Chairman,
GM/DGM(Hqrs) as
Vice Chairman and
officers in the rank of
AGM to be nominated
by Chairman as Secy.
and AGM(Bills) as
Treasurer.
If any difficulty arises
regarding
interpretation of any
clause in the scheme
or implementation of
the provisions, the
decision of C&MD
shall be final.

Reference circular no.

EP-
33(1)/2000(Circular
No. EP24-2005-05)
dated 18.02.2005.
Constitution To ensure day to For Hqrs. Canteen- The new GM(IR-S) /
of canteen day working of President GM(IR-S), canteen DGM(IR-S)
managing FCI Vice President committee
committee Departmental DGM(Hqrs.), to be
canteen/tiffin Secy. AGM(IR- reconstitute
rooms and S/E.II/Manager(Genl. d before
administration of ) to be nominated by the tenure
canteen/tiffin ED(P), of existing
rooms a canteen Joint Secy. CMC is
managing Manager(E-II) dealing expired.
committee (ex- with Canteen matters.
offico) for the Treasurer
period of three AGM(Bills)/Manager(A
years is to be /cs),
nominated. Member two,
officers/ officials
including one lady
members
Zonal Offices
President
GM(Zone),
Vice President
GM(Estt.),
Secy.
AGM(Estt.)/Manager(
Genl.)
Joint Secy.
Manager(Estt.)
dealing with Canteen
matters.

14
 Treasurer
AGM(Bills)/Manager(A
/cs),
Member two,
officers/ officials
including one lady
members
Regional Office
President
GM(Region),
Vice President
DGM(Estt.),
Secy.
AGM(Estt.)/Manager(
Genl.)
Joint Secy.
Manager(Estt.)
dealing with canteen
matters,
Treasure
AGM(Bills)/Manager(A
/cs),
Member two,
officers/ officials
including one lady
members
Distt. Office
President
GM(Region),
Vice President Area
manager,
Secy.
Manager(Estt.)
Joint Secy.
Manager(Genl.)
dealing with canteen
matters,
Treasure
Manager(A/cs),
Member two,
officers/ officials
including one lady
members
Reference Letter No.
IR/WF/20-
8/2006(Circular No.
WF-03-2013-14)
dated 17.06.2014
Dealing with To ensure the As per act 2013 On receipt Member
matters/ compliance, necessary instructions of any Secretary
cases relating committee has been issued to compliant /Chairperson
to Sexual mechanism field offices for of sexual (ICC)
Harassment provided under creation of internal harassment

15
 (Grievance Vishakha Internal Compliant to be
under guidelines Committee (ICC) to enquired by
Provision for relating to sexual redress the internal
Sexual harassment is complaints of women compliant
harassment followed strictly employees regarding committee
of women at in accordance sexual harassment at (ICC) and
workplace with the workplace. report is to
(Prevention, judgment and be
Prohibition the Internal Reference Letter no. submitted
and Compliant EP.33(1)/2014 within the
Redressal) Committee is (circular no. EP-24- prescribed
Act, 2013 effective and 2015-05) dated period of 90
functional at all 27.02.2015 days.
times.
The ICC should
meet regularly to
look after the
affairs and
welfare of
women
employee of the
corporation at
various levels.
Issue of Immediate issue on receipt of the Disposal AGM(IR-S)/
Authorization of Medical request alongwith the within 1-2 DGM(IR-S)
letters and Authorization to complete set of days on
related employees of prescribed receipt of
matters to Corporation (in documents, the application
Regular/ service and authorization letter is
Retired retirees) and to be issued promptly
employees their dependent by the authorized
and family members signatory to the
outstation (in case of concerned FCI
cases. retirees empanelled hospital.
self/spouse)
Reference Letter No.
EP 34(5)/82-
Vol.IV(Circular no.
41/1998) dated
17.09.1998, Letter
no. EP.43(13)/2011
(Circular no. EP-12-
2012-24) dated
16.10.2012
Letter No. IR/WF/18-
5/2014/98 dated
05.02.2015
Personnel/ Nomination Decision of After receipt of the 5-7 working GM(IR-S)/
IR-S of C&MD for request from CPF days DGM(IR-S)
representativ nomination of Division for (approx..)
es of Staff / representative of reconstitution of CPF from
Labour Union staff/labour board of trustees, receipt of
for CPF Board unions (no. of names of the staff recommend

16
of Trustees representatives /labour unions are ation/
for a period of of employees-as sought for from field nomination
5 years per 5(iii) of offices/ labour as per rule.
Circular no. EP- division/FCI Officers
07-2013-17 Association of Hqrs.
dated And the staff unions.
11.10.2013) After receiving the
send to CPF names from Staff /
Division for a Labour Unions /FCIOA
period of five / Staff Unions & after
years for issuing scrutiny the names of
the necessary the above employees
gazette are sent for the
notification in approval of C&MD.
official gazette.
Declaration of As per 61(2) of After receipt the 5-7 days GM(IR-S)/
office bearers Industrial request of the from the DGM(IR-S)
of unions as Dispute (Central) recognized union at date of
Protected Rules-1957 and national level and the receipt of
Workmen for Clause 6 of FCI, union who secured request
a period of Hqrs. circular no. more than 30% of from staff
one year as IR(P&ID)/9-2/85 votes in the last trade bodies a
per the dated union election, the per
provision of 21.07.2006 management will entitlement
ID Act. under Clause extend recognition as
2(iv), a protected workmen,
notification is not more than 100
issued for workmen to be
declaring the distributed amongst
office bearers of the recognized union
Cat. III & IV and other union(s)
employees of polling more than
recognized 30% of votes subject
Union and the to the conditions that
office bearers of the number of
the union who protected workmen in
secured more individual unions
than 30% of bears the same
votes in the last proportion to one
trade union another as the
election with the membership figures
approval of of the union which will
ED(P) for a be based on the
period of one percentage of the
year. votes obtained in the
elections.
Declaration of As per sub- Before the end of the On or GM(IR-S)/
Public Utility clause(vi) of existing term of before the DGM(IR-S)
Service for a Clause (n) of decision (OM) issued date of the
period for a Section 2 of ID by MOL for declaring completion
period of six Act 1947, the FCI as a Public Utility of the
months as decision(OM) Service for another six stipulated
per provision issued by MOL months, comments period.

17
 of ID Act for extending the are called from the
1947. term for another Labour Division of
six months Hqrs. and
regarding consolidated
declaration of comments of IR-L &
FCI as a Public IR-S are sent to Min.
Utility Service of Food for expediting
issued to all field the decision of MOL
offices of FCI. for extension of term
of Public Utility
Service for another six
months
Organizing of As per the Hqrs After received the Formal GM(IR-S)/
periodical instruction request of the minutes DGM(IR-S)
meeting with IR(P&ID)/9- nationally recognize issued
FCI 2/85-pt. dated union a periodical within a
Management 21.07.2006 at meeting (as per fortnight
Clause 2(i) convenient date fixed with the
competent by C&MD to be held approval of
authority at the and formal minutes Competent
different levels issued and if an Authority.
will hold formal informal discussion
periodical held with the union
meeting once in who secured more
a six months than 30% of votes in
only with the the staff union
recognize union election, the
at the respective management may at
levels, the its discretion issue gist
management of discussion in
may at its respect of
discretion hold deliberations held
informal with the union.
discussion with
the other
union(s) with
more than 30%
of votes.
Personnel Benevolent Nominated On receipt of 7 working Ed (Co-ord)
( E-II) fund Members of application along with days
Deceased all necessary
documents
Contributory Nominated On receipt of 15 working Ed (Co-ord.)
Social Members of the application and death days
Security deceased certificate
Scheme
Import & Release of Forwarding Timely forwarding of 2 days of GM(I&E)
Export food grains details of orders / instructions receipt of GM(Region)
for Diplomatic Diplomatic to respective GM (R) orders / gmie.fci@nic.i
export or Exports to & ED (Zone). Instructions n
under concerned 011-
Regional Offices. 43527685

18
humanitarian Intimation of
assistance Forwarding of allocation/ consignee
Govt. of India details, dispatching --- Do -
order port, quality and --
quantity of food
grains, details of the
nominated agency of
MEA, issue price etc.
to respective GM (R)
& ED(Zone)

Submission of Submission of bills to 3 days of

Bills to MEA MEA against the receipt of
quantity issued after bills from
examination of bills Region
received from region.

Export / Timely Forwarding of GOI 2 days of

Import on forwarding of order for export / receipt of
Govt. a/c orders to Import after its orders /
through respective GM receipt to concerned instructions
CPSUs (R) & ED(Zone) Regional Offices.

Timely
communication Communicating
of decisions of decision taken in Sub ---do---
Sub Committee Committee meeting
on Logistics, convened on
constituted to exporting port,
take day to day quantity, tender
decisions on floating & shipment
matters relating period etc.
to exports

Issuance of Timely Submission of 3 days of

NOC to furnishing of Comments on receipt of
intended FCI's comments application for proposal
Importer of to Ministry of issuance of NOC, with from
rice CAF&PD due examination to Ministry.
Ministry of CAF&PD
for further action in
the matter.

19
Sales Allotment of Timely Forwarding of 2 working Gm(Sales)/
Wheat & Rice forwarding of allocation to GM days GM
under allotment orders /ED(Zone) after Msales.fci@ni
TPDS/NFSA & to respective receipt of State /UT- c.in
Welfare GM(Region)/ED wise allocation from 011-
Schemes to (Zone) Govt. of India. 43527650
State Govts.
& Union
Territories
Forwarding District 2 working
wise Sub-allocation days
received from State
Govt.

Issuance of Release 2 working

Order after deposit of days
cost by State Govt.

Issue of food Timely Empanelment of 3 working GM(Sales)/

grains under forwarding of buyers/ traders days GM(Region)
Open Market instructions on e-auction msales.fci@ni
Sale Scheme along with MTF platform for bulk c.in
OMSS(D) to respective GM sale /Sale under 011-
Bulk (Region)/ ED dedicated 43527650
Consumers. (Zone). movement.

Region-wise Once in a
auction on e- week
platform of
Service Provider
for e-auction.
Approval of Sale On the day
of e-
auction

Refund of EMD Within

three
working
days from
the date of
issuance of
acceptance
letter to the
successful
bidders.
S&C Payment of Ensuring timely Approval after Payment of Area Manager
Storage Release of submission of bill Rent within
Charges / Storage Charges within 5 working days

20
 Rent to CWC/ and payment within 7 working
SWCs/ State next two working days
Govt./ Pvt. days through Cheque
Parties / Electronic mode
Payment of Ensuring Timely Payment after Payment of Area Manager
HTC/RTC bills payment of HTC submission of bills Contractor
/RTC bills within 7 working days bill within 7
through working
cheque/electronic days
mode
Refund of Ensuring timely Refund of EMD to all Refund of General
EMD to Refund of EMD unsuccessful EMD within Manger
unsuccessful tenderers within 15 working (Region)
Tenderers period of 15 days days.
from the date of
disqualification in
case of all tenders
whose technical bids
are disqualified.
Procure- To procure Payment of MSP Payment within 1 Purchase- Purchase
ment food grans within 72 hours day- excellent 1day officer
from Mandi through 2 days- very good
/Procurement cheque/electroni 3 days-good Payment -
centres as c mode 72 hours
per GOI
specifications
at MSP

To procure Proper quality of

rice from rice, proper
millers /State packing &
Govt. at marking &
specified proper
price weighment
Quality To inspect Non incidence of (i)Wheat/ paddy/ Same Day TA/M(QC) in
Control and Procure BRL Coarse Grains in the
foodgrains as mandi Sampling from procurement
per heaps and analysis to centre
specifications confirm GOI Uniform
. specifications
Non incidence of (ii)Custom Milled
BRL Rice at the depot
sampling from 24 Hours of
dumped consignment dumping. TA/M(QC)
and analysis to
confirm GOI uniform
specifications.

21
 If consignment is
rejected by M(QC),
Appeal Grievance supplier can lodge an 24 Hours of
against rice redressal of rice appeal with in 24 Hrs receipt of
lots rejected millers. of receipt of rejection rejection
by M(QC) letter. 4 sealed joint letter
samples will be drawn
by M(QC) associating
representative of
agency concerned
/rice miller
immediately. 3
samples will be sent
to District Lab
alongwith appeal and
4th sample for review
will be given to State
Govt or its
representatives not
below the rank of
Asst. Director. Time
frame for appeal is as AGM(QC)
under District Office

First level Appeal.

No. of days to refer

appeal

Same day

No. of days for 3 DGM(QC)

analysis results(1st Regional
sample) Office

Second level
Appeal

No. of days to refer 2

appeal

No. of days for 3

analysis results(2nd
sample)

22
 Appeal to referral CGAL
Lab

No. of days to refer 2

appeal

No. of days for 5

analysis results(3rd
sample)

Review at Referral
Lab

No. of days to refer 2 CGAL

appeal

No. of days for 5

analysis results(4th
Review sample)

Liquidation
of
foodgrains
To state Govt Priority FIFO 1st of every M(QC)
for Govt month
schemes

23
 Sampling and 3 samples are drawn Prior to TA/M(QC)
Quality & sealed jointly with issue
Acceptance the State Govt
representative from
the stocks issued to
them. One sample
handed over to State
Govt representative
other 2 are retained in
depot for 3 months.
Quality acceptance
certificate is obtained.

Ensuring Monthly
Movement Uninterrupted GM(Movt)
Monthly availability of
induction of Food
planning of Food grains in
grains to storage
All India all states to
Depot by
Movement of meet the PDS
Rail/Road/Riverine
Food Grains requirement as
/Coastal Movement.
from surplus per allocations
states to of Government
deficit states of India.
so as to meet
the
requirement
of each state
in respect of
food grains
for PDS &
OWS.

Vigilance Since Food i) Timely Decision as to One month G M (Vig.)

Corporation decision on a whether the from
of India complaint. complaint involves a receipt of
directly deals Vigilance angle. complaint
with the

24
public, ii) Timely Decision on a One month GM (Vig.)
complaints disposal of complaint, whether to from
against disciplinary be filed or to be receipt of
various cases; entrusted to CBI or to complaint
categories of be taken up for
officials/office investigation by
rs are iii) Finalization of departmental agency
received and disciplinary or to be sent to the
complaints of cases i.r.o. concerned
verifiable retired officers/ administrative
nature are officials within authority for
investigated one year of necessary action.
by initiation of
Headquarters disciplinary
Squads, proceedings; Conducting Three GM (Vig.)
Zonal Squads investigation and months
or Regional submission of report.
Squads.
Departments One month GM(Vig.)
comments on the CBI from the
reports in cases date of
requiring receipt of
Commissions advice. CBI's report
by the
CVO/
Disciplinary
Authority.

Referring One month GM (Vig.)

departmental from the
investigation reports date of
to the commission for receipt of
advice. investigatio
n report.

Reconsideration of One month GM (Vig.)

the Commissions from the
advice, if required. date of
commission
s advice.

Issue of charge sheet, i) One GM (Vig.)

if required. month from
the date of
receipt of
Commissio
ns advice.
ii) Two
months
from the

25
 date of
receipt of
investigatio
n report.

Time for submission Ten days GM (Vig.)

of defence statement.

Consideration of Fifteen
defence statement days GM (Vig.)

Issue of final orders in Two

minor penalty cases. months GM (Vig.)
from the
receipt of
defence
statement
Appointment of IO/PO
in major penalty Fifteen
cases. days after GM (Vig.)
receipt and
considerati
on of reply
of CO to the
charge
memorand
um
Conducting
departmental inquiry six months GM (Vig.)
and submission of from the
report. date of
appointmen
t of IO/PO
Sending a copy of the
IO's report to the i) within 15 GM (Vig.)
charged officer for his days of
representation. receipt of
IO's report
if any of the
article of
charges has
been held
as proved.
ii) 15 days if
all the
charges
held as not
proved and
reasons for
disagreeme

26
 nt with IO's
findings are
to be
communica
ted.

One month
Consideration of CO's from the GM (Vig.)
representation and date of
forwarding IO's report receipt of
to the Commission for representat
second stage advice. ion

Issuance of orders on
the Inquiry report i) One
month from GM (Vig.)
the date of
commission
's advice.
ii) two
months
from the
date of
receipt of
IO's report
or
commission
's advice
was not
required.

27
A&R Ensuring early Receipt of petition, Any GM (A&R)
disposal of A&R maintaining roaster Appeal/
Deciding
petitions system & disposing Review
Appeal &
petition at the earliest preferred
Review
subject to availability under FCI
Petitions
of necessary records. (Staff)
Regulations
, 1971 shall
not be
entertained
unless such
Appeal/Rev
iew is
preferred
within a
period of 45
days from
the date on
which the
order of
Disciplinary
/Appellate
Authority is
delivered to
the
petitioner.

Moreover, if
any Appeal
/ Review is
submitted
by the
petitioner
at any sub-
ordinate
offices then
all the
subordinate
offices
must
ensure that
the Appeal
/ Review
must reach
before the
Appellate
/Reviewing
Authority
within a
period of 30
days.

28
ENGG. Refund of Timely disposal Refund through 10 days AGM(Engg) at
Earnest of EMD Electronics mode/ from the DO/RO/ZO/H
Money cheque after date of Q
deposit finalization of issue of
(EMD) to Technical Bids / price acceptance
unsuccessful Bids. letter or to
tenderers. the extent
of validity
period of
tender in
terms of
NIT
conditions.
Payments of Achievement of Release of payments 10 days AGM(Engg) at
Running financial through Electronics after the DO/RO/ZO/H
account bills. liabilities & mode/ cheque after date of Q
progress verifying the records presentatio
& compliance of the n from
formalities. Sub
Division.
Release of Fulfilment of Release of PG Completion AGM(Engg) at
Performance contractual through Electronics certificate DO/RO/ZO/H
guarantee obligations mode/ cheque after to be Q
(PG). successful completion issued
of work & issuing the within
Completion certificate 7 days ^-
to that effect by the AGM(Engg)
Competent Authority.
15days^-
DGM(Engg)
on
receiving
intimation *
of Sub Manager(Eng
Division* / g)
Division **AGM(Engg)
office**.

^ Max. 30
days as per
MTF
Finalisation of Final Settlement Release of final bills 3 months AGM(Engg) at
accounts of the Accts. of through Electronics for the DO/RO/ZO/H
(Final bill contract mode/ cheque from contracts Q
including the date of receiving value upto
approval of the bills from the Rs.15 Lacs.
Extra/ contractor/ Sub-
substitute Division. 6 months
items , for the
extension of contracts
time). value
above
Rs.15 Lacs

29
 subject to
finalization
of EOT ,
approval of
E.I./S.I by
the #AGM/DGM/
Competent GM (Engg)
Authority#,
if so.
Refund of Closure of Release of SD through Defect AGM(Engg) at
security contract Electronics mode/ liability DO/RO/ZO/H
Deposit (SD) cheque after period Q
completion of defect 6 months
liability period or till for the
passing of final bills contract
whichever is later. value up to
Rs.10 Lacs
other than
Road
works.

12
months
for the
contract
exceeding
Rs.10 Lacs
& Road
works
subject to
compliance
of statutory
requiremen
ts in terms
of NIT
conditions.
II) Internal Transactions/operations
Accord of Timely Finalisation of 5 days at RO AGM(Engg)
Technical implementation Estimates received level
Sanction of priorities fixed from operating 3 days at ZO DGM(Engg)
&DNIT for upkeep of divisions with due level
Depot AA/ES and 3 days at HQ GM(Engg)
/structures subjected to level
clarifications
sought by
Competent
Authority
Publication of Maintaining Invitation of tender 3 days AGM(Engg)
Tender transparency through press DO/RO/ZO/H
Notice/ notification, web Q
tender site publication
document

30
 after receipt of
T/S,DNIT
Time limit for Healthy Minimum period to 10 days - AGM(Engg)
publicity of competition be observed Tenders less DO/RO/ZO/H
tender between than Q
Date of publication Rs.20
& last date of Lacs.
submission of
tender 14 days
Tenders
above
Rs.20 Lacs
upto 1 cr.

21 days-
Tenders
above
Rs. 1 Cr.
Finalisation of Acceptance/ 7 days @ AGM(Engg)
Tenders rejection of tenders 7 days @ RO/ZO/HQ
from the date of 7 days @ DGM(Engg)
opening the tender @ may be up RO/ZO
including financial to 45 days GM(Engg)ZO
concurrence from which is ED(Engg)HQ
the date of its further
receipt from lower extendable
office. for another
45 days as
per MTF
Rajbhash To implement Implementation Achieving Annual Annual All GMs,
a Ministry of Annual plan as Plan targets for the Hqrs., All EDs
guidelines as per the implementation of (Zone), All
per the directives of official languages GMs (Region),
official Ministry of Home policy All Area
languages act affairs. Managers
to increase
use of Hindi
in all official
work.
Compliance List of Within six months 6 months General
of Assurances Assurances period or prescribed Manager
given to the given by the time frame given by (Hindi),Hqrs.
PCOL PCOL the Committee of
E-mail-
Parliament on OL
with the approval of gmhindi.fci@n
MOCAF&PD. ic.in
Phone No.-
43527406

Mobile No.
9818005292

31
IR-L Industrial Ensuring Intimation about the Within a GM (IR-L)
Dispute harmonious dispute its details, month, in FCI, Hqrs
Settlement industrial the triggering case of non-
relations factors, dialogue conciliation, 9999489605
between labour with aggrieved party Court Case to
011-
and and alleged default be lodged.
43527426
management on part of FCI
mirl@nic.in

Court cases Timely Coordination DGM (IR-L)

providing of between the FCI Hqrs.
documents and advocate and Within a week 9650619169
ensuring providing documents of the last 011-
punctual /information as and hearing. 43527601
attendance in when required. mirl@nic.in
the court

Change of Assuring Assessing of Every six DGM (IR-L)

cadre desired level of requirement and months FCI, Hqrs.
workforce issuance of
directions.

Issue of Issuing Examining the 1-2 days DGM (IR-L)

Authorizatio authorization. urgent request and FCI, Hqrs.
n for getting its genuineness for
indoor the treatment from
treatment in hospital and in house
the Doctor.
empanelled
hospitals

Trade union Coordinating Redressal of the 1 month GM (IR-L)

Co- meetings with grievances after FCI, Hqrs
ordination Unions. examining the issue.

Transfer of Decision on Examine the 1-2 months DGM (IR-L)

labour transfer of feasibility of transfer FCI, Hqrs.
labour in consultation with
the field offices.

32
 VIP Furnishing of Expediting decision. 30 Days DGM (IR-L)
References ATR/Status FCI, Hqrs
on welfare
measures

IT E-mail ID Creation Within 7 days GM(IT)

Creation

Resolving Resolution Minor Within 15 GM(IT)

Technical days
issues in
various Within 30
Major days
applications

Issuance of Issuance Within 30 GM(IT)

Digital days
signature
certificates
for e-
Tendering

Budget Allocation Receipt of Budget Within 30 GM(IT)

Allocation in Requisition days
respect of
Information
Technology

33
Information on the following subjects can be obtained from our officers listed
below:

S.No. Information Designated Located at Telephone/Fax/E-mail

relating to officer
1. Procurement GM /DGM/Area Hqrs./R.O./D.O Relevant information
Manager available on FCI
website
http://www.fci.gov.in/

2. Movement GM /DGM/Area Hqrs./R.O./D.O -do-

Manager
3. Storage & GM /DGM/Area Hqrs./R.O./D.O. -do-
Contract Manager
4. Quality Control GM /DGM/Area Hqrs./R.O./D.O. -do-
Manager
5. Sales GM /DGM/Area Hqrs./R.O./D.O. -do-
Manager
6. Purchase GM /DGM/Area Hqrs./R.O./D.O. -do-
manager
7. Import & GM /DGM/Area Hqrs./R.O./D.O. -do-
Export Manager
8. Funds GM /DGM/Area Hqrs./R.O./D.O. -do-
Manger
9. Finance GM /DGM/Area Hqrs./R.O./D.O. -do-
Manager
10. CPF GM /DGM/Area Hqrs./R.O.D.O. -do-
Manager
11. IA&PV GM /DGM/Area Hqrs./R.O./D.O. -do-
Manager
12. Personnel GM /DGM/Area Hqrs./R.O./D.O. -do-
Manager
13. Vigilance GM /DGM/Area Hqrs./R.O./D.O. -do-
Manager
14. Appeal & GM /DGM/Area Hqrs./R.O./D.O. -do-
Review Manager
15. Engineering GM /DGM/Area Hqrs./R.O./D.O. -do-
Manager
16. Rajbhasha GM /DGM/Area Hqrs./R.O./D.O. -do-
Manager
17. Industrial GM /DGM/Area Hqrs./R.O./D.O. -do-
Relations- Manager
Labour
18. Information GM /DGM/Area Hqrs./R.O./D.O. -do-
Technology Manager

34
 For Information outside office hours, please contact :-

i) Ms. Ruchi Govil,

General Manager (Personnel) & Grievance Redressal Officer
Contact no. 9810363030
e-mail --gmpe.fci@gov.in
dgmclo.fci@gov.in

Courteous and helpful services will be extended by all the staff. If you have any
complaints to make with respect to the delivery of the above standard, you are welcome
to register your complaints with the following officers:-

S.No. Information Designated officer Located at Telephone/Fax/E-

relating to mail
1. Various activities Secretary/Nodal Hqrs. New (011)43527429
of FCI Officer Delhi edcoord.fci@nic.in
Grievance redressal Hqrs. New 011-43527352
officer Delhi 011-43527536
Dgmclo.fci@gov.in

We have also created a website for registering complaints at www.fciweb.nic.in.

You are welcome to use this facility.

All complaints will be acknowledged by us within 05 days and final reply

on the action taken will be communicated within 10 days.

Any suggestions from the users are welcome. We seek your co-operation in all our
endeavours.

Our helpline number is 011-43527573

We are committed to constantly revise and improve the services being offered
under the Charter.

Month and Year for the next review of the Charter:

After One Year

35
36