APANI

The file containing RTGS transaction details for the day would be updated
every______.
A cheque crossed specially to a bank can be collected only by that bank
TRUE
Which of the following do not restrict the negotiability or transferability of the

cheque A cheque containing the words `Not
transferable`wrong
Any change, which alters the business effect of an instrument of cheque is

called
Material alteration
Payment of a cheque after banking hours is a payment in due course NO
An acknowledgement is issued to the customer giving the date and time of

receiving the instruction to prevent any dispute in future TRUE
Current account holder can apply for bearer cheque book TRUE
If cash payments are of Rs 10 lakhs and above, the bank has to obtain a
________ from the customer stating the purpose of the withdrawal.
Consent wrong
The payBanking originated in Babylonia inee can give notice of dishonour

within______days 30wrong
Which sections of the NI Act defines crossing? Section 123 and

124
All alterations on cheques should be authenticated by Signature
of the draweewrong
What is meant by crossing of cheque? Putting two parallel lines on

the left top corner of the face of the chequewrong
A holder can delete or cancel an existing crossing No
PEEP stands forPlace for everything and everything in it s place
Bucket 2 items areNeeded But not Regularly
During S3 what activities need to be performed Cleaning
Examples of Bucket 5 items are1,2,3
A Front View depicts the storage areas in the workplaceTRUE
The criteria for identifying Needs and Wants comes from the purpose of the
workplace.TRUE
S2 isSystematic Arrangement
Where should stationery(daily usage) be keptTop drawer of the pedestal
Red Tagging is a one time exercise FALSE
Red tag items are1,3,4
S5 is ideally started at the beginning of the Five S implementation plan and

should be parallel to S1, S2, S3, and S4.FALSE
A Fire Extinguisher which has passed its due date of refilling is a classic case
of Period Sticker / Five S Commonplace
Printers must be checked every fortnight / day / hour
Examples of Bucket 1 items are1,2,4,5
Making of autonomus calander is the Part of S3FALSE
Sorting meanssegregating everything at the workplace into needs and

wants
Poka yoke is a mistake proofing device

Master Inedex should beSegmental and Alphabetical
In a Five S Common Place, inventory levels should ideally be zero.TRUE
Wanted items are those which may be wanted but may not be needed from a
process point of viewTRUE
Missing Files/Papers can be detected in which step of Five S S2 / S1 / S3
Which of the following are rules according to which layouts are to be

displayed1,2,4
Bucket 3 items areNeeded Regularly But Excess in Quantity
Examples of Bucket 3 items are1,2,4
A kanban card should contain1,2,3,6
Systematic arrangement means putting things in their proper place
Bucket 1 items areNeeded Regularly
In S2, which of the following rules apply1,3,4,5,6
Which of the following are characteristic of a Five S project1,3,5,6
It is essentail to have Policy for Document Retention Period for the

LocationTRUE
Kaizen meanschange for good
Kanban means purchase order format / card index / card signal
Five S Common Place is for1,2,4,5
A work station is the smallest unit of a workspace or an office
The objective of S5 is1,2,4
Bucket 1-Regularly needed items or files must be placed on racks which are
the nearest to the entrance in the storeTRUE
What is the intent of S4Give guidelines/Standards for sustaining Five S
What is a needed itemOne that is critical in terms of existence at the

work place.
S5 stands for ________.Self Discipline
Standard Operation Procedure for a Printer is made in Five STRUE

S1 is
A red tag register2,3
Where should files required once in a quarter be kept Bottom drawer of the
pedestal / Common Filing cabinet
The purpose of the workplace is defined in which step of Five S Systematic

Arrangement / Sorting
S3 isSpic n span
Standardisation includes2,3
S4 isStandardisation
Bucket 4 items areWanted But Not Needed
Where should files required on a monthly basis be kept3,4
S3 Helps in Detecting Subtle Abnormalities
Which of the following fields belong in an autonomous calendar2,3,4,5,6,7
One of the major tasks of S4 is to make the workplace visually managed

TRUE
If your daily files are more in number, it is okay to store them on the floor
next to your cabinet as long as they are properly labelled.FALSE
Which of the following statements is true1,2
Five S Common place should have a Kanban Card.FALSE
Spic-n-Span meansEnsuring everything in the workplace stays clean

and no papers or files are missing.
One of the requirements of S5 is that all employees in the department /

workplace are trained on Five S. This would include inducting new joinees into
the Five S philosophy as well.TRUE
S5 isSelf Discipline
Policy of personal items willList Personal Items which can be kept in the
workplace
Kaizen process aims at1,2,4
1. Sorting 2. Spic and span 3. Standardisation 4. Systematic arrangement

5. Self Discipline. The correct order of the Five Ss is:1, 4, 2, 3, 5
Which of the following should be mentioned on the first page of a red tag
register1,2,4.5
Red Tag is an action plan in 5W 1 H format.TRUE
Bucket 5 items areScrap
Which of these items would come under the category of wanted items at the
front office 1 2 4
The Policy of Inventory Management System is not necessary in the work

placeFALSE
The label of the file contains following Fields 1,2,3,4,6
S3 MeansCleaning With Meaning
Which of these are needed items at a branch front office1,3,4
A Hanging Wire in the workplaceShould be Red Tagged.
Indexes that are prepared for the common filing cabinet and storage area
should be circulated to all users.
A department has taken the following initiatives related to Five S in the

workplace. Which of these initiatives can be classified under S51,2,4
Detecting MissingFiles/ papers is part of which step of Five S S1 / S3
Top view for the front office depicts who is sitting where and where all the
material resources are locatedTRUE
Self Discipline means to Institutionalise Five S all across the organisation to

make it a part of life. TRUE
Which of the following statements is true Five S falls under the Kaizen
umbrella
The Autonomous Maintenance Calendar should be circulated to all

concerned.TRUE
Where should daily files be kept Top drawer of the pedestal / Middle
drawer of the pedestal
The critical step for sustenance of Five S are S5 / S4
A red tag register should only be started in a Five S workplace if there is

something to be red tagged. FALSE
Spic-n-span is about keeping things clean and in orderTRUE

Which of the following statements does NOT bring out the spirit of Five
S.Discipline while sorting items (S1) ensures that storage areas are
clean and hygienic
_____ or more NC`s in one area can constitute a major NC
Three
Why are indexes prepared for the common filing cabinet and storage area
What are all essential items at a branch front office?
reference books
a couple of pens
account opening forms
What are the examples of Bucket 3 items?
All
Before a location qualifies for a Level1 Rating, it should have installed all the
Enablers
TRUE
S5 known as ________
Sorting
What should the auditor do befor finishing the fieldwork
All
WTMIS stands for
Workplace Transformation Management Information System
How should be Master Index
Segmental and Alphabetical
What is the need of Bucket1 item?
Needed But not Regularly
A Kanban card must contains the following
All
The Policy of Document Retention Period for the Location is necessary
TRUE
WTMISis available at Universe/ Quality Portal/ WTMIS/ Self Audit
TRUE
Spic-n-Span is
Ensuring everything in the workplace stays clean and no papers or files

are
missing.
Feedback is to be shared in the following heads A-Strength, B- Non

conformances, C- Rules and Regulations
A and C
It is not essential in the work place to maintain Policy of Inventory

Management System
TRUE
Bucket 5 items are only apllied by red tag
FALSE
Stationery(daily usage)should be kept in
Top drawer of the pedestal

Is this staement TRUE-A red tag register should only be started in a Five S
workplace if there is something to be red tagged
TRUE
When should printers be checked
Every hour
A 5S auditor is the one who has developed basic Five S E learning module
False
An ongoing appraisal of the health of a workplace by its own employees is

called
Self audit
For a Region/ Zone to achieve a specific Level Rating, all branches under that
Region / Zone should have achieved that Rating
What is the need of Bucket1 item
Needed Regularly
______ can provide a history of sequence of various user activities and a

record of activities both by the applied methodology and application of
practice
Audit trail
Minor non-conformities should be closed out within _____ of the end of the
audit and reported back to auditor
24 hours
Lack of investment planning can lead to
-Lack of investment planning can lead to
-In investments the safest road is always the best.
-Which of the following statements are true?
-Which of the following statements are false

-Rs.150 invested in an equity share falls to Rs. 125 after one year, what is the
return on the investment
-A widow with little experience in financial matters will ideally have
-______________ is the measurement of an investor`s willingness to suffer a

decline in the value of investments, while waiting and hoping for them to
increase in value
-Investing money is putting that money into some form of `___________` - a

fancy word for anything that is secured by some assets.
-Following are the sources of risks which are Firm specific, except
-Beta indicates a stocks _____________ relative to the market
-As per Warren Buffet investing is the act of seeking ______________ at least
sufficient to justify the amount paid
-Calculate the standard deviation for the following series 14, 15, 15, 15,
16,16,16,17
-An investors comfort to see his investment decrease in the near term while
waiting for it to increase over the long term is termed as
-Volatility (s) is normally in the range of _________ to _________ for government

securities
-Which of the following statements are false
-As per John Bogle, investing is an act of Plànning, a willingness to postpone

present consumption and save for the future.
-If you invest Rs.1,00,000 in a equity mutual fund for a period of 40 years
which earns you a return of 12%. At the end of this period, through the power
of compounding, your earning will be 4.01L
-Volatility (s) is normally in the range of _________ to _________ for an equity

mutual fund portfolio
-Market risk premium varies from year to year and most estimates suggest
for US that it ranges between ____________ per year
-Commiting money to something one does not understand is called

investment
-When you invest your savings in a stock, bond, or mutual fund, you do so
because you think ________________.
-Market risk is that portion of a securitys risk that __________ be eliminated
through diversification
-Investors normally lose money in speculative investments because
-Which of the following statements are false about asset allocation?
-In investments the safest road _______________________.
-Before investing in any companies equity, one must look at the following,
except
-If we adjust returns obtained for inflation we arrive at Risk adjusted Returns.
-When one is investing in the stock market, one needs to think __________.
-The important thing to remember about stocks, though, is that an investor

doesn`t lose anything until he _____________.
-During the US Great Depression, equity investments could have lost _____ %
of their value if one would have bought stocks at the high in 1929.
-Investment risk is related to the probability of earning a ___________ actual

return
-The benefit of diversification can be achieved by diversification in upto ____

securities.
-In the compounding formula, V = (P)*(1+k)^n, P stands for
-Volatility (s) is normally in the range of 15% to ______ for an equity mutual
fund portfolio
-If we adjust returns obtained for inflation we arrive at _________
-Volatility (s) is normally in the range of _________ to 30% for an average

equity stock
-Investment risk is related to the probability of earning a highly negative

actual return
-As per the `Rule of 72`, at 8% per annum an investment would take 10 years
to double
-Risk adjusted performance brings out the absolute post tax profit ordering
During the US Great Depression, equity investments could have lost _____ %
-As per Warren Buffet investing is the act of seeking Price at least sufficient to
justify the amount paid
-Which of the following statements are false?
-Volatility (s) is normally in the range of _________ to _________ for an average

equity stock
-Which of the following statements are false about asset allocation?
-Volatility (s) is normally in the range of _________ to _________ for an equity

mutual fund portfolio
-Which of the following statements are true?
-Investors __________ every time they commit money to something they don`t
understand.
-Lack of investment planning can lead to
-Investments with wider variation in returns
-Portfolio diversification generally aims at enhancing return
-As per Burton G. Malkiel, investing is a method of purchasing assets to gain

profit in the form of reasonably ______________ over the long term
-In October of 1987 the US Dow Jones Index declined _______ in just one day
-Investors should not invest any money in stocks that they will need in
-In investments the safest road _______________________.

-During the US Great Depression, equity investments could have lost _____ %
-Investing involves long term planning wherein you need to know the
following
-Which of the following statements are false about risk premium
-As per Benjamin Graham an investment operation is one which, upon

thorough analysis promises ____________________.
-When you invest your savings in a stock, bond, or mutual fund, you do so
-As per John Bogle, investing is an act of Planning, a willingness to postpone

-Market risk premium depends on
-Beta indicates a stocks ________ _____ relative to the market
16,16,16,17
-An investors comfort to see his investment decrease in the near term while
waiting for it to increase over the long term is termed as Speculation.
-Beta measures a stocks
-Ravi is 26 years old bachelor, working in a well paying job. The ideal
invsetment option for him would be
16,16,16,17
-How active an investor wants to be in management of his money is

dependent on
-Investors __________ every time they commit money to something they don`t
understand.
Based on ______, deals are structured and EMIs calculated for loan repaymentsWhich of
these indicate customers lack of willingness to repay
Frequent bouncing of cheques in the account
A customer is seeking a car loan. However, he has an income tax return that does not look
very convincing about his ability to repay. Will you give him a loan for a car?
Can't decide as yet
The customer is asking for a 2 Lac loan on a 5 Lac Car. Do you consider this to be a very
strong mitigant?
Yes
Which of these are factors to be considered towards calculating the Asset risk?
Depreciation risk
Resale value
Demand/Secondary market
Risk of repossession
Which of these statements are correct in the context of Depreciation risk
Different assets depreciate at different rates, so also the risk associated varies
Longer tenures implies higher depreciation risk
LTV is a matrix based on:
Tenure of the finance
Customer's income
Asset type
It seems that the asset and customer risk are well covered. Would you go ahead and give a
loan immediately?
No
Which of the following statements are true in the context of PDCs.
PDCs are instruments for collection
PDCField investigation is an outsourced activity. s do away with the need to follow up

with the customer to collect our dues
PDCs get banked on the due dates towards recovery of the EMIs
PDCs can be used for a legal recourse under Section 138 of IPC
Signature on the PDCs must match with the agreement and signature proof
Which of these indicate customer's lack of willingness to repay
Frequent bouncing of cheques in the account
Which of the following items, do you think, constitute Asset cost (on road price of the
vehicle) in case of a Personal Vehicle?
Standard Ex Factory Cost of the Vehicle
Registration Charges
Insurance
Road Tax
Octroi
Other applicable government levies
What does Mr. Vipin Tiwari owe ICICI Bank in month 0?
Rs.1,00,000/- of principal
What principal amount Mr. Vipin Tiwari owes ICICI Bank, after repaying the first installment
of Rs.10,000 in
month 1?
None of the above
Which of these do you notice in this sheet?
Fixed EMI of Rs.10,000 is getting amortized into Principal and Interest
Month on month, the interest component of the EMI is reducing
Month on month, the principal component of the EMI is increasing
Amortisation schedule always shows:
Month on month, the interest component of the EMI is reducing
Month on month, the principal component of the EMI is increasing
Mr Sharma approaches you for a car loan. What factors would you look at when
considering whether to give him car loan.
Does he have enough income to repay that loan

What are his financial obligations
Will he be able to repay the loan for the tenor the loan is extened
Customer is earning Rs. 30,000 per month. He has a home loan for which the monthly EMI
is Rs. 15,000. He has applied for a car loan. The EMI of car loan is Rs. 5,000. What would
be his total monthly obligation, if we extend the car loan.
20,000
Frequent bounces in bank account will provide you information about customers.
Intentions to repay
Customer is working as a senior manager with a reputed company for last 5 years, and
wants 50% LTV on Honda City. Is this a positive sign.
Yes
Larger is the tenure of the loan, larger is the asset depreciation
Yes
A Customer is seeking a Car Loan. However, his income tax return does not look very
convincing about his ability to repay. Can we extend the loan:
It cannot be decided on the basis of ITR only
Which of these factors are to be considered while calculating Asset Risk:
Depreciation Risk
Resale Value
Demand/Secondary Market
Risk of Repossession
Loan to Value Matrix is based on:
Asset Type
Customer Income
Tenure
Defaults are primarily not intentional but circumstantial too:
Yes
Contact Ability Risk Includes
Rented Residence with no permanent residence
Bachelor accommodation
Poor Field Investigation
Income Proof can be taken from:
Salary Slip
Form 16
Income Tax Returns
Pan Card can be taken for Mothers Maiden Name
True
ECS is taken for external banks:
True
Asset Price of Car includes:
Ex showroom price
Road Tax
Registration Charges
Insurance Charges
Extended Warranty
In step down scheme, customers EMI reduces every year:
True
Which of the following assets could be financed?
Commercial Vehicles
Construction Equipments
Cars
EMI is:
Equated Monthly Installment
NPV stands for Net Present Volume:
False
Amortisation schedule shows:
Interest component reducing
Principal component increasing

Subvention is a financial contribution by an ext ernal agency/party/body towards the rate
of a financial proposal:
True
______ EMI is the term used to denote a practice of taking the initial or even a
few of the installments in advance, before commencing the repayment of the
loan of the customer.
Advance
Banks do not finance 100% of the cost of the vehicle/ asset or working capital
cost, because
They want the customer to make an investment in the asset
A customer had taken a loan for his car and wishes to foreclose the loan. He
pay the cheques in favor of
ICICI bank
DM in the context of loan disbursement is
Disbursement memo
Credit is a subjective process.
In case of vehicle loans, the money is made available in the form of cheques
in the name of _______
Dealer
Asset cost means
Cost of asset being financed
The difference between the present value and the investment being made is
called the _______.
NPV
A ___________ scheme is popularly called as Rear Ended Repayment.
Step down
Bullet repayment
What is the purpose of field investigation?

Ascertain the credit worthiness of the customer
Look for greater credit exposure
Scrutinize the documents
PDCs are instruments for collection of money
Principal Outstanding is the principal amount that is still to be recovered from

the customer.
True
PAN Card can be used as proof for date of birth
A de-dupe check is done to see if the applicant features on any of the

defaulter lists
True
Based on ______, deals are structured and EMIs calculated for loan
repayments
NPV
In case of housing loans, the tenor options would range up to ______ months.
300
Processing fee covers the expenses incurred on
Stamping
Administrative processes for loans
NPV is ______ only when you get exactly your desired rate of return.
Zero
Once the loan amount is disbursed, the asset gets delivered to the client.
True
The amount that the bank has to offer as loans is fixed based on the available
capital.
True
Sum of Principal component and the Interest component should be _________

EMI.
Equal to
A car used for one year has _____ resale value than the car used for five years
More
No Objection certificate is issued at the termination of loan to
Facilitate removal of bank lien on the asset
Step down schemes of loan repyament is not practiced widely because of the
negative impact it has on the credit behavior of the customer.
True
Signing of an agreement is to ensure enforceability of the loan terms and is

not a guarantee of repayment.
True
The depth and width of the secondary market is an important factor to

consider when giving a loan.
Structured repayments are customized to the client`s requirements.
T
IRR means
Interest Return Rate
Subvention is used by the finance companies to ________the rate of the

financial offering to the customer.
Reduce
NPV stands for
Net Present Value
Amortisation can be described as a term that defines the rate\ratio in which

the EMI is split into Principal and Interest.
Loans with shorter tenors are preferred.
Banks usually finance 100% of the cost of the asset
LTV stands for
Loan to Value
Cheque is an instrument and does not show intention to repay.
A No Objection certificate is not required on case of foreclosure as the loan

amount is payed before the time.
False
Loan To Value ratio is dependent on ______ of loan
Tenure
LTV is decided based on a matrix of tenure, income and asset type.
A customer had taken a loan for his car and wishes to foreclose the loan. He
pay the cheques in favor of
sAsset company
TVs have a very ______ resale value.////poor
Earlier loan repayments
Credit card statements showing timely repayments
Balloon repayment is a term given to a structured scheme where the last

installment is pretty _______.
High
SOA is .Statement of accounts
The customers can apply loan through a) Dealers b) DSTs c) DSAs
All
Processed fee is expressed as
Flate free
Percentage of loan amount
Subvention is a financial contribution by an external agency\party\body

towards the rate of a financial proposal.
An application ID is generated at which stage of loan process?
Sourcing of applications
In case of non-repayment or late payment, the case passes onto the

collections team for recovery of the loan installment
Subvention is a financial contribution by ________
An external company
The following can be used as income proof
Form and salary sleep

DM gives the break up of the financials associated with the customers loan
application
True
The rate of interest is fixed at the IRR based on
Cost of funds
Operating costs
Collection costs
Processing costs
What is Margin money?
Difference between Asset cost and the loan amount
Which of the following assets could be financed?
None of the above
Loan servicing includes creating amortization charts
True
Which of the following is Trueabout resale value?
It is realized by sale of the asset at any time
Construction equipments cannot be financed.
False
Only those assets that do not depreciate should be financed
False
Cpa is
Credit permitting agency
Credit processing agent

In the step up scheme of loan repayment, the repayment _______ with every
completed year.
Incress
Loan closure can be of two types
Natural and premature
Natural and foreclosure
The risk of non-repayment is ______ in longer term loans.
Higher
If there is no secondary market, then the asset risk is ______.
Higher
Processing Fees is a fee charged to the ________.
Customer
Assets depreciate over a period of time by normal wear and tear.
True
Making a credit decision is a balance between Customer Risk and Asset Risk.
True
PDCs are used for a legal recourse as a cheque is a _______ instrument
Negotiable
If the product is technology intensive and the technology is expected to

undergo rapid changes, such products face a high risk of obsolescence
True
BiMonthly repayments are done twice every month.
False
TVs have a very ______ resale value.
Poor
Asset purchase is a part of ________.

Loan process wrong
True
A customer forecloses the loan, does he need to collect No Objection

certificate?
Yes
. Who carries out the field investigation?
Professionals especially hired
For a bank to make profit in assest business following factors should be

considered
exept The reputation of the asset company
Loan can be give to the customer who gives in writing that he will repay
false
IRR is the rate of discount when applied to a series of cash flows, makes the
NPV of the cash flows to
Once all the post-disbursement document is in place, the entire file is sent to
the
Asset company
Who decides whether the loan application should be considered for credit
sanctioning?
Credit manager
Commercial vehicles like Trucks and jeeps cannot be financed
F
Process of making the payment towards the loan requested by the customer
is called ________
Disbursement
Any change in course from the set credit policy is called as _________.
Scrutiny
-IRR means
-Asset purchase is a part of ________.
-Loan can be give to the customer who gives in writing that he will
repay
-IRR is the rate of discount when applied to a series of cash flows,

makes the NPV of the cash flows to ____.
-Once all the post-disbursement document is in place, the entire file is

sent to the ________.
-CPA is
-BiMonthly repayments are done twice every month.
-Any change in course from the set credit policy is called as _________.
Ensure that officer in-charge handling locker, visits the locker room before
closing and ensures that lockers operated during the day are locked properly
and nothing is left behind in the room by the locker hirersTrue
A locker is in the joint names of husband and wife and can be operated by
either of the two. 1. They have nominated their son as nominee. 2. The
nominee can operate only if both the operators dieTrue
The following items are classified as off - balance sheet items1,2
Records pertaining to account opening forms, nomination register, key

register, branch documents register, document execution register, mortgage
register etc. should be held temporarly. FALSE
The customer`s complaints are maintained at the `complaint cell` at the

corporate officeFALSE
We need to carry out these reviews at the start of branch audit, 1. Review of
external information about branch 2. Review of statutory audit report and
notes to accountFALSE
Guidelines with respect to anywhere banking are1,3
Guidelines for inventory maintainance are1,3
Areas of operations coming under general banking are 3,4
Unreconciled shortfall entries in the ATM account should not remain

outstanding for more than _____________ period 7
Issue duplicate demand draft / pay order only fter confirming the status of the
original and obtaining the indemnity bond TRUE
Guide lines for system / user security1,3
Guidelines for inventory maintainance are1,3
Nomination of account in the name of minor has to be other than the natural
guardianTRUE
notes to account FALSE
Guidelines needed for vouchers2
With respect to regulatory directives you need to 3
The following items are classified as off - balance sheet items1,2
The maximum weightage assigned to ______________ area Income Leakage
The customer`s complaints are maintained at the `complaint cell` at the

corporate office FALSE
Issue duplicate demand draft / pay order only fter confirming the status of the
original and obtaining the indemnity bond TRUE
Rules related to stamp paper are3
The maximum weightage assigned to ______________ areaRecords and

stationery
Guide lines for system / user security 1,3

Ensure that officer in-charge handling locker, visits the locker room before
closing and ensures that lockers operated during the day are locked properly
and nothing is left behind in the room by the locker hirers TRUE
Deferred revenue expenditure can be classified under________________ASSETS
An official who prepares a report on borrower`s account should comment on

the following 1,2
Preserve the cancelled inventory pertaining to demand draft and FDR in

`DL/CAN` and `Print count more than 2` in separate files TURE
For an opening of non-resident account Zero balance accounts can be opened

for a maximum period of 6 months and if there is no response from non-
resident the account has to be closed FALSE
notes to account
-The customer`s complaints are maintained at the `complaint cell` at the

corporate office
-The maximum weightage assigned to ______________ area
-A locker is in the joint names of husband and wife and can be operated by
either of the two. 1. They have nominated their son as nominee. 2. The
nominee can operate only if both the operators die
-Records pertaining to locker key and access register, others for facilitating
income tax assessment should be held for 18 years.
From the date of original document,after what period the letter of

acknowledgement of Debt (LAD 1 and 2) is to be obtained? Annually as on
March 31
The guidelines pertaining to behavioral aspects that must be kept in mind

during auditting are 1,2
Records pertaining to account opening forms, nomination register, key

register, branch documents register, document execution register, mortgage
register etc. should be held temporarly. FALSE
To cancel the inventory you should 2
Branch Inspection includes the following areas 1,3

Audit of general banking operations for non-individual deposists accounts
requires 1,2
Make payment of demand draft / pay order above Rs 50,000 only by credit to
operating account and not by cash TRUE
The corporate office monitors the credit through various statements

submitted by
the branches - i.e. off-site supervision TURE
The draft / payorder should contain the signature of representative,which

need not be attested by account holder FALSE
What is the most common way for ICICI bank customer to transfer money to
another bankCheque
What do you select after the chequemark inward clearing menu is

displayedAcknowledgement
To mark the returns in checkmark you need to Return processing window
An important activity in outward processing isFinacle processing
Cheques that are not scanned properly appear in Rejected re-entry
To print reports you select which option from the main menu Option 7
Final step in the inward clearing process isUpdate payee names in all the
accounts where cheques are deposited on that particular day
To commit the debit in customer`s account in Finacle pressF10
Clearing functions can be broadly classified asBoth of the above
ICICI bank clears the cheque deposited by bank of India customer then such
clearing is called Outward clearing
In technical verification process each cheque is checked for

alterationManually
First sub activity in Finacle processing is Open outward clearing zones
Screen with regularized zone details displays1,2

Clicking on the reject re-entry option in the document processing menu
displays Select block screen
Final action after the Finacle processing activity is completed is Maintain

Vouchers
NCR machine scans cheques and saves the images
The third option on the menu screen is Input data creator
In adminstration process select Export to legacy-data file creation
On the Finacle user menu type OCUPLD
Six fields to modify in the reject re-entry screen correspond to the data on
Cheque no / MICR band/Collection bank/MICR band
System displays the background menu on pressingF5
In the zone field you type m1 and m1 stands forInward MICR zone
If data on the cheques is not read correctly Cheques are rejected
For various reasons some cheques are returned to ICICI bank and it is called
Cheque returns processing
The SOL id is filled bydefault
Images are taken from the ChequeMark application through the payee details
entry command inAdministration tools menu
In Finacle menu to select the clearing option eitherBoth of the above
MICR data captured is displayed on the power encoding screen

Simultaneously
Which function do you use to start the posting processalphabet P
Type your name, type of transaction, upload filename, in the Transfer

transaction upload maintenance screen
After batching of cheques is doneThey are put into NCR machine to be

sorted out
When print word screen appears type in the following 1,2
Discrepancy in any of the six basic fields displays the status of the batch
asBalanced
Batch balancing is done becauseIt provides info about cheques received
and the total amount
In the function field type V for validation run
In the MICZ screen you type which alphabet to modify the screenAlphabet M
ICTM screen also displays Both of the above
After suspending the zone you initiate posting function in MICZ option
The balanced batch files are used in further processes in clearing1,2
File provided to the vendor haszone wise payee name details
ICICI bank clears the cheque deposited by its customer then such clearing is
called Inward Clearing
RMI upload process is forclearing cheques for debit to customer`s

accounts
By pressing which keys do you start posting the transaction in individual

customer`s accountsF4 and F10
All reject codes will be displayed when you press F2
To upload the validation report in the checkmark selectTransport controller
Data can be uploaded into the Finacle system inTwo steps
After the data is matched it is forwarded to IVR unit forTechnical scrutiny
To generate report you select which option from the main menu Option 2
In big centers like Delhi RBI acts as aClearing house
Data capture for the inward clearing cheques is done throughChequemark

inward clearing
In the ICTM screen you can verify the amount available by checking theAvail
field
Excel format is sent toBranches as referrals
Inward clearing starts from the receipt of the cheques from Clearing house
To seggregate return cheques from the normal lot, cheques are run through
NCR machine usingException item pull command
In the ICTM screen to view the amount to be deposited in the account to pass
the clearing chequeCheck deficit field
To generate the return command, which key do you select in the document
processing menuReturns
To begin data capturing process click on the Reports
What is a pattiBank wise listing of return cheques
Exception field provides reason for which the cheque is Not cleared
The process involved in transferring money through cheques isClearing
When you select encoding file and click it open, the system automatically
generatesBatch number
To verify the debit entries in each account, in ICTM you typeAlphabet V
What utility is used to upload files into finacle serverUltraedit
Customer`s instruction no match Details on ChequeMark screen
Validation report consists of Cheques that can`t be processed
Which function key to press to display print parameter acceptance form F4
To create a data file you click onCreate file button
After manual verification each screen is also verified with ICTM screen in
the finacle application
You need to verify the correctness of the total no of cheques and the bar
amount before pressing F10
This band gets read at RBI cheques processing center MICR
To print PWO report type your preferences in Print parameter acceptance

form
To generate the return memo which command do you select in the

checkmark inward menu Acknowledgement / Document
processing/report command
Com script promts you to type the name of the script you want to Execute
Purpose of marking cheque return in Finacle is Rectify deficit accounts
First sub activity within chequeMark processing is to Acknowledge

encoding file given by the bank /Acknowledge encoding file given by
the branch
From the report command select Report name command/New general

report command
In the inward clearing menu select MICZ option byPressing the numeric
key 3 and press enter/Pressing the numeric key 1 and press enter
To upload files into the finacle server click on :Administration process
Pressing which key directs you to inward clearing menuF7
Final step in the batch balancing process isUpload files in the Finacle
In the cheque image area you will refer to MICR band toBalance a batch
Finacle application marks all return cheques are marked with reject flag asY
The process where clearing is initiated is calledClearing house
In the zone field you first typeDate
To upload the data file, on the Finacle user menu screen typeTTUM
To mark the returns in checkmark you need to openReturn processing

window
Before starting the merging process the system prompts for the zone
inMerge file menu screen/Merge file panel screen
Cheque returns can be verified inThree steps
Entries of the Finacle upload file are reverified inFinacle
To reverify the Finacle upload file, in the Finacle user menu enter TM
One done with all the corrections in one batch click Submit
What does the NCR machine does Captures images of cheques and sorts
them branch wise
When print word screen appears type in the following 1,2

After manual verification each screen is also verified withICTM screen in the
finacle application
In clearing transaction upload maintenance screen type : Name in

the report field
In the inward clearing process batch balancing is the next step

after : Reject re-entry
Signature of the customer is matched against :Speicmen in the

records
Cheques are modified manually only after : Being verified against

the scanned images
Image files are taken from the chequemark application through

payee details entry in : Administration tools menu
Clear balances allows customers to : Withdraw funds
Start the reject re-entry process by clicking on : Document

processing
In the RBI return file generation window select the : Zone from the
dropdown list
The application displays invalid field details in : Invalid field

description area/Error description area
Before you start posting the cheques in the relevant zone, you have
to : Suspend it
To display the validation report on the foreground : Type F4 /Type F

Once the files are updated in the Finacle zone wise, a file is
generated for the vendor to add : Payee updation
In the ICTM screen to check the amount blocked in the account check
the : Avail field
In print menu you have the option of printing :
Step 4 in acknowledge the encoding file is : Select yes from the drop
down menu of data file present field/From the acknowledge menu
select receipt number
To select print queue enquiry in the background menu : Option code

PRTINQ/type no 13
Put no of prints required in : No of copies field
Which function key to press to return to the inward clearing menu :

F4
If data entered is incorrect the system displays : 0
Verify the displayed account details with the physical cheque:

Manually
In how many steps you can upload the data file into the Finacle :
Three
List of all cheques in the field are displayed When you enter yes
----------------------------------------------------------------------------------------------
------------------------------
Section: 1. Clearing
----------------------------------------------------------------------------------------------
------------------------------
-
-Signature of the customer is matched against
-In the ICTM screen to check the amount blocked in the account
check the
-Purpose of marking cheque return in Finacle is
The details to be verified in the ICTM screen against each record are : Cheque
date
Where are the batched cheques that are to be balanced displayed : Select
batch windowRegularizing a zone is a batch activity to :Convert shadow
balances to clear balance
Incase of any discrepancy cheques are sent to : 1.2.
To generate the file on the Finacle menu type command :EXECOM
Checking the cheque date is necessary because :Both of the above
Select location of file from : File name box
In the document processing window you click on : RBNL - LBNR marking
Batch balancing window consists of : Cheque balancing area
Actual process of batch balancing is done in : batch balancing screen
Click the mark button to change the status of the batch to : Balanced
RBNL stands for : Received but not listed
Purpose of marking cheque return in Finacle is : Release amount that was

carved at the Finacle processing stage
------------------------------------------------------------------------------------------------------------
----------------
------------------------------------------------------------------------------------------------------------
----------------
-The details to be verified in the ICTM screen against each record are
-Once the files are updated in the Finacle zone wise, a file is generated for
the vendor to add
-Which function key to press to return to the inward clearing menu

-
-Customer`s instruction no match
After manual verification cheques are also verified with ICTM screen in :
finacle
Once the return charges file is created it has to be converted into : Pdf format
/Txt format
Return memo is generated because : to send it to the customer
Vendor delivers the updated payee name file to : Service branch
RPC stands for :Regional processing center
Posting is done in : Manual mode
Entering name, clearing date, zone code, name of file sent by the vendor :
Completes file upload /Completes data download
Before uploading data file into Finacle the vendor : Bank wise cheques
Softwares used for outward cheque processing are : ChequeMark
File received from the bank is uploaded into:Finacle
------------------------------------------------------------------------------------------------------------
----------------
------------------------------------------------------------------------------------------------------------
----------------
-To begin data capturing process click on the
-Vendor delivers the updated payee name file to

-
-Posting is done in
-Select location of file from
-To select print queue enquiry in the background menu
-Before uploading data file into Finacle the vendor
-File received from the bank is uploaded into :
To generate exception report select : view button
------------------------------------------------------------------------------------------------------------
----------------
------------------------------------------------------------------------------------------------------------
----------------
-Return memo is generated because
-First sub activity within chequeMark processing is to
-To generate exception report select
-Step 4 in acknowledge the encoding file is
-In the inward clearing menu select MICZ option by
-Softwares used for outward cheque processing are
-Once the return charges file is created it has to be converted into
Pratic que all needed

Banking ombudsman is a person who handles customers in a bank false\
Can a banking ombudsman decide whether a complaint filed by the

complainant causes loss or damage to the complainant? Yes
Pratic que all needed
Banking ombudsman is a person who handles customers in a bank false\

In of rejecting an award passed by the ombudsman by the bank, the bank

should approach the appellate authority with in 15 days//////wrong
When a complaint is lodged with banking ombudsman, the complaint is sent

toNodal officer appointed by the bank in each state
A complaint can be filed by calling Ombudsman on phone. False
Which of the following statements is not correct about Banking ombudsman?

Works for improving the standards of banking services
Who can file a complaint? 2
Banking ombudsman scheme was first introduced in the year 1995
All Banks should take due care regarding complaints lodged with banking
ombudsman. True
BO after receiving a complaint tries for xxxxboth
The Banking ombudsman is a xxxxxxlegal representative who fights for the

customer`s cause against the bank false
Prior sanction of chairman is required by the bank for approaching the

appellate authority. true
Banking ombudsman sends yearly report on June 30 toGovernor RBI
Banking ombudsman scheme 2006is the scheme of rbi
ABC bank has refused to issue a demand draft since the counter staff has lot
of other work. Can a customer approach the banking ombudsman in this
case? Yes
What are the ways in which people usually complain?All the above
Who appoints a Banking Ombudsman? Rbi
Banking Ombudsman is aJudicial Authori
SEBI has the power to interfere in the working of the banking ombudsman.
False
A complainant is not pursuing the proceedings in the office of Banking

ombudsman with diligence? Can BO reject the complaint? yes
Mr.Lal couldn`t make an urgent bank draft even though he made his request
during the banking hours because the bank employee claimed that there was
too much load on him that day. Can a customer approach the banking
ombudsman in this case? Yes
A Banking Ombudsman is a person whoRedresses customer complaints
An award is passed if an agreement is not reached between the bank and the
complainant with a period of one month
Banks have to place all the awards passed by the ombudsman before the
shareholder`s meeting.
False
ppointed for a period not less than x 2 year
Which of the following details not required for lodging a complaint with
banking ombudsman?Name and address of the witnesses
Can a complainant approach the Banking ombudsman without even filing a

complaint with bank? No
According to banking ombudsman scheme 2006 , a complainant must fill the

prescribed form, to made available with every branch, to file complaint with
the banking ombudsman. False
Can an advocate represent a complainant in the office of the ombudsman?

No
Can a depositor deposit more than one cheque at a time? Yes
Banking ombudsman is an officer of Rank ofGeneral Manager
An appellate authority can all

Which of the following is not a means to lodge a complaint to banking
ombudsman? Call
Appellate authority has the power to dismiss an appeal. true
Any official working in RBI can be appointed as a Banking Ombudsman. No
Banking Ombudsman is aJudicial Authority
Conciliation mode is used by the ombudsman to settle the complaint. True
Can an authorised representative file a complaint on behalf of the

complainant to ombudsman? true
anking Ombudsman is a quasi judicial authority appointed by RBI true
Can a bank reject an award passed by the banking ombudsman?Yes
Chairman of a bank can be appointed as an Appellate authority. No
Can a complaint be made on a subject on which proceedings are taking place

in the judicial court / tribunal? no
Can an appellate authority give fresh guidelines to the banking ombudsman

on the award passed by the ombudsman? Yes
Mr Verma`s pension for the month has not been disbursed because the bank
had not been able to complete the required documentation on time. Can a
customer approach the banking ombudsman in this case? Yes
A complaint can be lodged with the banking ombudsman when the

complainant did not receive a satisfactory reply from the bank with in 1
month
What action does the Banking Ombudsman take if a bank is unable to reply to
a complaint with in one month or extended reasonable time, of receiving the
complaint from the banking ombudsman?Passes an award which a bank must
comply
RBI has advised all the banks to place all awards passed by the ombudsman
before theCustomer service committee
What does pecuniary jurisdiction means? xxxf Judicial authority limitation
CICI bank has a centralised tracking system for tracking a customer

complaint received from the ombudsman true
Can a complainant approach the ombudsman on an event that occurred 2

years ago? No
Can a banking ombudsman reject a complaint at any stage yes
A customer wanted to deposit money in the bank account. The Bank refused
to accept the money because the customer \gave small denominations notes
of Rs1, Rs 2. Can a customer approach the banking ombudsman in this case?
Yes
Who is the appellate authority whom a bank can approach in case of rejecting
an award passed by the BO? xxxxxCgm
shareholder`s meeting. flase
Which of the following complaints are not related to deficiencies in banking

services? xxxxxxxx The bank has refused to close the customers account
because it does not want to lose the customer\\The bank has imposed a late
fee with out informing the customer because the customer was unable to pay
back the loan on time. ((((((((( ( above both are wrong)))))))
Can an appellate authority modify the award passed by the Banking

ombudsman? Yes
A particular complaint does not cause any loss / damage or inconvenience to

the complainant Can the case be rejected by Banking Ombudsman (BO) ? yes
Can a complaint be lodged on an issue pending with tribunal? no

FCRM generates a unique number for every complaint received fro the
banking ombudsman.:- TRUEThe turnaround time for servicing customer
complaint at ICICI is (XX 24 )) 5-6 days
The Banking ombudsman redresses complaints that are mentioned in ---------

of the banking ombudsman scheme clause 8
Banking ombudsman scheme is revised in the year 1997. false
The Banking ombudsman is a legal representative who fights for the

A complaint should be made with in ------ of occurrence of an event that led to

the complainant lodging a complaint. 1year
an award passed by the BO? Dept govrn
In of rejecting an award passed by the ombudsman by the bank, the bank

should approach the appellate authority with in xxxxxx30 days of receipt of
the award
When a complaint is lodged with banking ombudsman, the complaint is sent

toNodal officer appointed by the bank in each state
Which of the following statements is not correct about Banking ombudsman?

Who can file a complaint? 2///wrong
Banking ombudsman scheme was first introduced in the year 1995
ombudsman. True
BO after receiving a complaint tries for xxxxboth

The Banking ombudsman is a xxxxxxlegal representative who fights for the

appellate authority. true
Banking ombudsman sends yearly report on June 30 toGovernor RBI
Banking ombudsman scheme 2006is the scheme of rbi
case? Yes
What are the ways in which people usually complain?All the above
Who appoints a Banking Ombudsman? Rbi
Banking Ombudsman is aJudicial Authori////wrong
False

ombudsman with diligence? Can BO reject the complaint? yes
Mr.Lal couldn`t make an urgent bank draft even though he made his request
ombudsman in this case? Yes
A Banking Ombudsman is a person whoRedresses customer complaints
complainant with a period of one month
shareholder`s meeting.
False
ppointed for a period not less than x 2 year
banking ombudsman?Name and address of the witnesses
complaint with bank? No

the banking ombudsman. False

No
Can a depositor deposit more than one cheque at a time? Yes
Banking ombudsman is an officer of Rank ofGeneral Manager
An appellate authority can all

ombudsman? Call
Appellate authority has the power to dismiss an appeal. true
Any official working in RBI can be appointed as a Banking Ombudsman. No
Banking Ombudsman is aJudicial Authority
Conciliation mode is used by the ombudsman to settle the complaint. True

complainant to ombudsman?False////true
Banking ombudsman scheme 2006 is the scheme of/////wrong
anking Ombudsman is a quasi judicial authority appointed by RBI true
Can a bank reject an award passed by the banking ombudsman? yes
Chairman of a bank can be appointed as an Appellate authority. No

in the judicial court / tribunal? no

on the award passed by the ombudsman? Yes
customer approach the banking ombudsman in this case? Yes
complainant did not receive a satisfactory reply from the bank with in 1
month
complaint from the banking ombudsman?Passes an award which a bank must
comply
RBI has advised all the banks to place all awards passed by the ombudsman
before theCustomer service committee
What does pecuniary jurisdiction means? xxxf Judicial authority limitation
CICI bank has a centralised tracking system for tracking a customer

complaint received from the ombudsman true

years ago? No
Can a banking ombudsman reject a complaint at any stage yes
to accept the money because the customer \gave small denominations notes
Yes
an award passed by the BO? xxxxxCgm
shareholder`s meeting. flase

services? xxxxxxxx The bank has refused to close the customers account
because it does not want to lose the customer

ombudsman? Yes

the complainant Can the case be rejected by Banking Ombudsman (BO) ? yes
Mr. Gaurav`s loan application has been rejected on the basis of the past
experience of the bank with a customer of similar profile. Can a customer
approach the banking ombudsman in this case?:-yes
Banking Ombudsman is appointed for a period not less than:-3
The Banking ombudsman redresses complaints that are mentioned in clause

5 of the banking ombudsman scheme:- FALSE
A bank should send compliance report on the award passed by the banking
ombudsman within one week of accepting the award.:- TRUE
-Which is the coordinating body for the international group of financial

intelligence units (FIUs) to promote and enhance international cooperation in
anti-money laundering and counter-terrorist financing?
-______ takes into account the risk management efforts of a bank while
computing the regulatory minimum capital.
-Due to the interrelationship of businesses between different financial

services in the same marketplace, the failure of any one of them can have
adverse consequences for the rest of them. This is known as ______ Risk.
-In the inspection rating model `CAMELS`, L stands for ____
-Requirements to be put in place by the bank as a part of Anti-Money

Laundering is
-In the inspection rating model `CAMELS`, A stands for ____
-Overseas operations are not covered by Regulatory Inspections.
-ARROW stands for
-Preserving client confidentiality of information includes all of the following

except
-Privacy Act in the United Kingdom is
-____ issued the Anti Money Laundering international best practices on

correspondent banking and private banking.
-The objective of this organization is to contribute to improved supervision of

the insurance industry on a domestic as well as on an international level and
to maintain efficient, fair, safe and stable insurance markets.
-BCBS stands for _____.

-Principles of impartiality in Intra - Group Transactions and Exposures is
provided in which of the following?
-Compliance function being a specialized activity can be outsourced to

external parties.
-The term Regulation in banking refers to _____.
-If a relationship manager suspects ethical wrongdoing amounting to breach

of any law \ regulation amongst a group of employees, he \ she should
-Compliance tools in the form of E-circulars \ checklists and FAQs on key

aspects of compliance are provided by _____.
-The sole objective of imposing a regulation is to fill the information gap that
exists between consumers and financial services businesses, by imposing
standards of business conduct upon financial services.
-The monthly magazine / newsletter issued by the compliance group is ______.
-Who among the following is responsible for ensuring a robust compliance

culture within the organization?
-What does IOSCO mean?
-Employment contract is considered as one of the compliance tools.
-Within the financial services industry, the Regulation applicable to all

jurisdictions and all businesses is same
-All new product and processes can be launched only after taking approval
from
-In financial services industry compliance means meeting with ______.
The complaints handling policy primarily is aimed at

-In the inspection rating model `CAMELS`, C stands for ____
-Financial institutions today do not require any regulations \ guidelines since

the customers are aware of the market information and are able to assess the
risks of the products.
-An overriding objective of a highly regulated compliance environment is that
-Oganizational DNA anchor with respect to Compliance is _____
-A major factor behind Financial institutions being highly regulated is

-Given below are some of the objectives of having a financial services

regulation. Identify the odd one out.
-Inspections cannot be carried out on the basis of seeing the entity`s name in
other investigations.
-CACs model is used by RBI to rate______.

-Compliance function at the Group is not independent and distinct from the
Internal Audit function.
-ARROW stands for
-In which of the following areas Compliance Risk identification is not involved?
-Consolidated Know Your Customer (KYC) \ Anti Money Laundering Risk

Management.
-As per the compliance framework, each of the regulatory requirements

would be mapped into
-___________ is the central bank of Singapore.


-Which of the following are not the key Components of Compliance Risk
Management

-Identify which amongst the following is not a consequence of non-

compliance with any regulation.
A customer Ì would rather buy gold coins from my family jeweller whose
quality I trust.` How will you deal with this objection? Maàm here
is the purity certificate for the gold coin.
A customer is extremely agitated because he has had to wait for a long time.
How will you respond to the customer. `Sir, I know the wait is really
frustrating. I can see why you are upset. However, now I will do all I can to
ensure that your problem is promptly resolved.`
Which of the following statements is true for gathering information?

Ask questions to understand the customer`s needs
You have explained the features and benefits of the Current Accounts, now
the customer has shown interest in the product. What would you do / say
next? So, do you feel that you should open a Current Account with us?
How can you handle objections due to a misunderstanding?

Rephrase the customer`s concern as a question
Which of the following questions is appropriate to seek permission from the

customer to ask him questions? Sir, may I ask a few questions to
understand your need better so that I can recommend the most suitable
solution for you?
Which of these is a benefit? With our extensive ATM network, you

are sure to have access to you money anytime, anywhere
Identify the type of question `How important is it that you should be able to
access your account instantly?` Closed
State whether True or False Telling a customer about features can actually
cause information overload and ultimately disinterest. TRUE
Which of the following statements best describes a benefit? It is

the value that the customer receives
Identify the type of question `How do you plan to manage your son`s
financial needs when he is college?` Closed wrong
State whether true or false Objections related to doubt can be handled by

offering proof in the form of proof of statement or proof of source.
TRUE
What is cross selling? Identifying customer`s additional

needs and meeting these needs
After which of the following steps do we gain commitment from the

customer? Making recommendations
In the final reckoning, buying decisions are based on _____________.

(Fill in the blank) Value
Which of the following is a fact and not fiction? Effective

selling means, uncovering a need and meeting it
How can you check for agreement from the customer? Ask a closed
question
Identify the type of question `You prefer a debit card or a credit card?
Closed
Identify the type of question `Will it be an issue to maintain a quarterly

balance of Rs 10,000?` Closed
Which of the following statements is true for making recommendations?

Ensure that both you and the customer agree on the solution
wrong
How does gaining commitment help us? Helps us to recommend a

solution
After you have made a sale, what will be your next step? Ask more
questions to identify other needs wrong
CMS hub controlsBoth of the above
Key players in acquiring and making a CMS service operational are2 to 4
Solution manager is one of the key person inAcquiring and making a CMS
service operational
What service does ICICI Bank provide to corporates for payment of
dividend/interest/redemption and refund orders. Payable at Par
Vishesh Chemicals Ltd.want to know that when are the cheques received by
clearing house, presented to the paying bank? Day 0
Collection process in India isTime consuming
Cheques that can`t be processed in High value clearing are processed

inMICR
ICICI Bank has presented certain cheques for clearing. The cheques are
drawn on ABC Bank. What would constitute a claim?aggregate amount of
the value of cheques presented to the other bank
Corporates are outsourcing their accounts payable to banks becauseIt is a

non-core business activity
Cheque is drawn and presented where ICICI Bank has correspondant tie-up.
The clearing is done throughI-SmartCollect
NEFT request needs to be initiated by Payer
Local cheque collection involves the collection of cheques on behalf of

Service branch / Customer
Some advantages of CMS are1 to 4
If payment products are to be sold under single USP, it would be Simplifies

payment and advice processing / Facilitate disbursement of funds
Role of the service branch between the clearing house and the branch is
Primary / Intermediary
What is the difference between DD (Demand draft) and PO (Pay order)? In

DD drawn on and payable location can be different but in PO it has
to be same
Fraud prevention is aControl benefit
Primary activity of CMS hub consists of Both of the above
Yes Bank and No Bank have presented their respective cheques for clearing.
After netting off, the settlement between them would happen by way of
Cheques / Banker`s Drafts
Salary Corp wants to simplify its salary payment. Which of the following
would be a convenient and faster mode?ECS credit clearing
Electronic clearing can handle uptoAny number of transactions can be
processed
The reports on WEB CMS are available onDay + 1 basis
Which is a prefunded outstation pay order?Demand Draft
What conditon does the sender`s request for fund transfer containInitiation
date for fund transfer
First major step towards modernization of payments system in India is

Setting up clearing houses / Computerization of clearing operations
Why is the clearing infrastructure in place?address movements of

instruments between presenting and drawee branches
In Mumbai, the Backbay Branch represents ICICI at RBI clearing house. Such
branches are termed as Settlement branch
How are the payment products usefulFacilitate disbursement of funds
Who is the largest player in CMS in India today ICICI Bank
CUCCA is a software system where client can lodge UCC instruments for
collection. FALSE
One of the major step towards modernization of payment systems in India

isAutomating the clearing system
Indinet.com has given a NEFT instruction to your CIBD branch. Transaction be

considered to be initiated when Sending bank issues a receipt
Which of the following factor represents Credit decision for a bank? Debit
cap / Bilateral line
CMS rectified the drawbacks of collections and disbursements byBoth of the

above
Your colleague inquires about the number of clearing zones managed by RBI
and SBI and other banksRBI 15 and SBI 54
The parties to a fund transfer under NEFT system are 1 to 5
Your friend has issued below mentioned three types of instruments. In which
mode would his account be debited on clearing only Cheque
What are the basic component of CMSManagement of Collections and

receivables
Any instrument other than a local insturment is calledUpcountry
instrument
CMS rectified the drawbacks of collections and disbursements byBoth of the

above
Requirements for ECS credit clearing are at-least 2500 transactions per
settlement and maximum limit is 0.5 mn per transaction
Which of the following is pre requisite for quick transfer of NEFT messages?
Networked banks should be part of the system
ECS debit clearing has no maximum limitTRUE
Which of the following steps is not a part of clearing process Bearer

deposits the check with the presenting bank / Bearer withdraws
funds
Efficient cash management service isBoth of the above
You intent to apply for an access to CMS software used by ICICI bank. Under
which module would you submit your LAM request? All of the above /
Branch module / Hub module
What are the two broad categories of collection products?1,3
For performing NEFT transaction both the sending and beneficiary bank
should be part of NEFT systemTRUE
You have been assigned your first CMS client. The success of your CMS
offerings would largely depends onIdentifying client`s needs
Cheque outsourcing providesBoth of the above
Claim based systems were introduced in Mumbai
ABC Ltd.has opted for UCC CORR product. You need to communicate the
processing time taken for correspondent Bank arrangements. It is 6 to 7
days8 to 12 days
Today banks must disclose information such as Cash reserve ratio /

Reserves
Banking System in India is affected byBoth of the above
One of major factors in a CMS deal is float. Which of the following precisely
defines float? Funds realised but not withdrawn by client
Success of CMS at ICICI Bank lies inBoth of the above

There could be counter return on Day 2 / Day 3
The total clearing cycle including the return clearing introducesTime lag
Account manager at nodal branch is primarily entrusted with the function of

Acquiring CMS client and making CMS services operational
Which benefits allow clients to manage their internal processes Control

benefit
What ensures the optimum utilization of working capital?Both of the above
Which is the basic component of cash management service? Liquidity and

investment management services
Role of bank`s branches in the CMS process is toBoth of the above
NEFT is ideal for low value transactions, which meansless than 10 lacs
Some benefits of CUCCA are 2,4,5
One of your prospective client wants to know the approx value of CMS
transactions handled during a year. It is INR 1600 bn / INR 1700 bn
For a cheque to be presented in high value clearing, the value of cheque

should be greater than10 lacs
You have almost closed a CMS offer with a client. They are only worried about
marking of returns due to time lag. You would explain that the time lag will
continue so long as presentation of the physical cheque is required by
the banking law
Most common method of fund transfer in India isCheques
First tier of the Indian banking system consists of Public Sector / Reserve
Bank of India
You have deposited a transfer cheque in your account with ICICI Bank. The
remitting branch can reject the request when Both of the above
Some benefits of NEFT are 2,3,4
Clearing in 15 zones is managed byRBI
Invest Fund Capitals are coming up with an IPO and there after they would be
declaring an interim dividend. Which payment mode is suited for interest and
dividend payments, refund orders, share buybacks and open offers. 2,3
In which type of clearing the amount is credited to the depositer`s account
even before the fate of the instrument is actually known High value
clearing
For a new client who is responsible for setting up the master data.Hub
The four components of CMS are1,2,3,5
Major foreign banks in the CMS arena are HSBC
Customer acquisition process explains the role of CMS in ICICI bank /

Success of CMS in ICICI bank
Tools available to Indian corporates to facilitate effective management of

liabilities are Cash reserve ratio / Time deposits available for 7 to 5
years
Indian Banking system isTwo tiered
Zed Plus Associates has sent a stop payment instruction for two instruments.
One is a cheque and the other is a DD. You would Reject Both / Accept only
DD / Accept both but DD only if it is supported by indemnity or
original DD
Fund transfer in NEFT system can`t be done unlessSending bank and the
beneficiary bank are part of NEFT
What is not allowed by regulations of India?Cross-border netting
Payment process is completed only afterReturn clearing
In up-market cheque collection ICICI bank offers how many products? 4 / 3
Which of the below is the key goal of the corporate treasurer? Both of the
above
Ball Point Ltd.has uploaded an ECS file where amount for one of the records is
Rs.25 million and 75 paise. The record would get rejected because Both of
the above
The parties to a fund transfer under NEFT system are1 to 5
Call money transaction is an Inter-bank transaction
`Single credit, multiple debits` meanECS debit clearing

Most stocks have beta values in the range of 0.5 to 1 false
Commiting money to something one does not understand is called

investment false
Volatility (s) is normally in the range of _________ to _________ for an equity

mutual fund portfolio 15 to 20
The return correlations among stocks and bonds bills are high hence holding
these investments in a portfolio is ineffective false
If you invest Rs.1,00,000 in a equity mutual fund for a period of 40 years

of compounding, your earning will be 4.01L false
n investments the safest road is always the best. False
An investor needs to understand his __________ in order to match it with the

various available investment choices.Return dynamics false
Which of the following statements are true?The return correlations among

stocks and bonds bills are low hence holding these investments in a portfolio
is effective
Beta DOES NOT measures a stocksNon-diversifiable part of Market risk false
The important thing to remember about stocks, though, is that an investor

doesn`t lose anything until he _____________. Sells
An investors comfort to see his investment decrease in the near term while
waiting for it to increase over the long term is termed as false
Portfolio diversification generally aims at enhancing return false
How active an investor wants to be in management of his money is

dependent on the time that the investor wants to spend on investing. true
As per the `Rule of 72` the principal will double at compounded at the rate of
7% in 7 years false
As per John Bogle, investing is an act of Planning, a willingness to postpone

present consumption and save for the future. false
In the compounding formula, V = (P)*(1+k)^n, P stands for principal
Following are the sources of risks which are Firm specific, except tax rates
n investments the safest road _ long term strategy
______________ is the measurement of an investor`s willingness to suffer a

increase in value risk tolerance
Which of the following statements are true about market risk premium? All of
this false t is the additional return over the risk-free rate needed to
compensate investors for assuming an average amount of risk.
Before investing in any companies equity, one must look at the following,
except stock exchange index
As per Warren Buffet investing is the act of seeking Price at least sufficient to
justify the amount paid false
Investment risk is related to the probability of earning a highly negative

actual return false
Investments with wider variation in returns non of these false less risky false
Volatility (s) is normally in the range of _________ to 30% for an average equity
stock 0.15 false
9% in 8 years true
Will the investor need to live off the investment in later years? - is a
statement associated with Retirement Planning. True
Calculate the mean for the following data points 23,23,23,24,24,24,25,25,25

is 24
Risk adjusted performance brings out the absolute post tax profit ordering
false
As per the `Rule of 72`, at 8% per annum an investment would take 10 years
to double true
In which approach a regulator is responsible for regulation of multiple units

and functions and for the fulfillment of all regulatory objectives?
1
The sole objective of imposing a regulation is to fill the information gap that
The following are the reasons why information is collected from the customer
except for
Money laundering is a process in which the criminals convert illegitimate

money into legitimate money.
Which of the following tools is primarily used by the regulator for promoting
market discipline?
2 now 1now 3
Which model of inspection is used by RBI?
Principles of impartiality in Intra - Group Transactions and Exposures is

The bank needs to do extensive research and due diligence on the

customer`s profile. This is to avoid _____ risk.
Can a regulator revoke the licenses of the financial institutions who breach
prudential and market conduct requirements?
Yes
As per the compliance framework all major policies are approved by _____.
2now 1
What does IOSCO mean?

2 now 3 now 4
_____ is criticized for its òne-size-fits-all` approach, which means that it does
not give any concession to the banks which have superior risk management
capabilities.
BCSBI stands for ______________________.
2now 1
Identify which amongst the following is not a consequence of non-compliance

with any regulation.
Employment contract is considered as one of the compliance tools false
Strong coordination between risk and compliance is essential while

maintaining their independence
Yes
Which is the international organization that deals with the regulations on

derivatives?
If a relationship manager suspects ethical wrongdoing amounting to breach of

any law \ regulation amongst a group of employees, he \ she should
Inspections cannot be carried out on the basis of seeing the entity`s name in
The challenge of the regulators are increasing in current scenario due to

_____.
4now 3now 2now 1
Compliance function at the group is independent and distinct from the

internal audit function.
T
The primary role of compliance function is to acquire knowledge of
regulations and create framework to translate these into operational
guidelines applicable.
___________ is the central bank of Singapore.
Compliance function at the Group is not independent and distinct from the
The compliance functionaries in the Group would not be limited to

information pertaining to their respective operations only.
T
BCBS stands for _____.
CACs model is used by RBI to rate______.
Which of the following policies provide for escalation of identified

compliance \ regulatory breach to the senior management?
1now 3now 2
Being compliant not only enhances risk mitigation but also improves
operational efficiency through better models, processes and controls.
In the inspection rating model `CAMELS`, L stands for ____
2now 1now 4
Detection of unfair practices will assist the regulator in which of the

following? More than one option may be correct.
1234
Compliance means ______.
In financial services industry compliance means meeting with ______.
______ takes into account the risk management efforts of a bank while
1now 2
A major factor behind Financial institutions being highly regulated is
1now 2 now 3
Compliance function being a specialized activity can be outsourced to

external parties.
Compliance tools in the form of E-circulars \ checklists and FAQs on key

2
What risk can arise from a user`s inadequate understanding of the nature
and risks of the derivative transactions? More than one option may be
correct.
123
Oganizational DNA anchor with respect to Compliance is _____
Which of the following are not the key Components of Compliance Risk
Management
IRDA stands for _____.
Given below are some of the sources of risk in any organization. Identify
which amongst the following affects compliance? More than one option may
be correct.
`13
Money Laundering poses a threat to financial institutions as they are used as

channels by money launderers. What are the implications of the same?More
than one option may be correct.
123
A risk based compliance monitoring programme would help in ____. More

than one option may be correct.
1`2
The monthly magazine / newsletter issued by the

compliance group is ______.
1now 2
Identify the sources of compliance laws, rules and standards.More than one
option may be correct.
123
Important requirements to be put in place by the bank in relation to corporate
governance are
3now 2
Which of the following constitutes Compliance Risk? More than one option
may be correct.
1234
Which of the following best practices represents the guiding principle of the
privacy policy?
Inspections are driven by ____.More than one option may be correct.
134
Given below are the important areas as Regulatory hotspots . Identify the odd
one out.
1now 2now 3now 4
A compliance function should have which of the following qualities to

facilitate detection and prevention of non - compliance?
Compliance risk management is a part of the overall Risk Management

process.
Yes
In the inspection rating model `CAMELS`, A stands for ____
Which of the following is not an example of compliance risk?
Inspections are always announced inspections
Identify which if the following are the compliance tools used in ICICI Bank.
More than one option may be correct.
12
Banks can leverage compliance to not only do business more effectively but
also improve operational efficiency.
coreect
Preserving client confidentiality of information

includes all of the following except
2now 3 now 1 wrongwrong
44444
Overseas operations are not covered by Regulatory Inspections.
FSA uses ____ framework uses for risk-based supervision of its

authorized firms.
A board approved ____ is prepared to ensure that the key items

requiring senior level review and oversight are documented and are
taken up periodically.
1now 2
The term Regulation in banking refers to _____.
Compliance function is not a key element of risk mitigation within

any bank.
Business risks may lead to losses or unexpected costs, compliance

risk puts the entire organization at risk in view of annihilation risk
(risk of cancellation of license).
coreect
Consolidated Know Your Customer (KYC) \ Anti Money Laundering

Risk Management.
1now 3
Which of the following is not the key objective of a regulation?

4
Compliance risk is an integral part of business risks and processes.
ARROW stands for
2now 3
In ICICI Bank, business activities involving selling have been

significantly separated from activities of processing, by creating
independent operations units.
As per the compliance framework, each of the regulatory

requirements would be mapped into
Within the financial services industry, the

Regulation applicable to all jurisdictions and all
businesses is same
3now 2now 1wrong
FATF stands for __________.
2now 3now 1
In the inspection rating model `CAMELS`, M stands for ____
2now 1
What is considered to be a major objective of a whistleblower policy?
1now 2
Employment contract is considered as one of the compliance tools.
Requirements to be put in place by the bank as for Basel II is
Privacy Act in the United Kingdom is
2now 1now 3
Given below are some of the objectives of having a financial services

1now 3now 4
An overriding objective of a highly regulated compliance

environment is that
1now 2
Due to the interrelationship of businesses

between different financial services in the
same marketplace, the failure of any one of
them can have adverse consequences for the
rest of them. This is known as ______ Risk.
4now 1 nowwrong
The objective of this organization is to contribute to improved
supervision of the insurance industry on a domestic as well as on an
international level and to maintain efficient, fair, safe and stable
insurance markets.
In the inspection rating model `CAMELS`, C stands for ____
1now 3
In which of the following areas Compliance Risk

identification is not involved?
3now 1now 2 now 4wrongggg
Violation of internal policies and procedures
can result in which of the following?
1 now 2wrong
Regulation aims at protecting financial services businesses from
relationships with consumers that involve property derived from
crime or property destined to fund crime. This primarily results in
Robust mechanism for Risk Measurement of Credit, Market and

Operational Risks for assessing the capital adequacy of a bank in a
more scientific manner is
3now 2
Which is the coordinating body for the

international group of financial intelligence
units (FIUs) to promote and enhance
international cooperation in anti-money
laundering and counter-terrorist financing?
4 false
Financial institutions today do not require any regulations \
guidelines since the customers are aware of the market information
and are able to assess the risks of the products.
3now 1 now 2
The downside of non-compliance is not just heavy penalties, fines

and legal costs but also reputational damage and, in severe cases,
sanctions that can significantly affect business.
Coreect
Requirements to be put in place by the bank as

a part of Anti-Money Laundering is
2 wrong
Which of the following statements are true? In investments
risk is measured in terms of standard deviation Standard
Deviation is one of the most important measures of variation
Every rupee that is used for speculation and lost is not

working for the investor over the long-term to create
__________. An investment portfolio Wealth
If you invest Rs.1,00,000 in a equity mutual fund for a period

of 40 years which earns you a return of 12%. At the end of
this period, through the power of compounding, your earning
will be 4.01L false
An amount of Rs. 100,000 which compounds at 15% after 20

years is worth Rs. ____________ approx. 1636000
Risk Tolerance is the measurement of an investor`s

willingness to suffer a decline in the value of investments,
while waiting and hoping for them to increase in valueFalse
An investors comfort to see his investment decrease in the

near term while waiting for it to increase over the long term
is termed as Speculation. falses
In the compounding formula, V = (P)*(1+k)^n, P stands

forPrincipal
As per Benjamin Graham an investment operation is one

which, upon thorough analysis promises reasonable safety of
principal but very high return.False
Market risk is that portion of a securitys risk that cannot be

eliminated through diversificationTrue
Investing money is putting that money into some form of

`Security` - a fancy word for anything that is secured by
some assets. true
Following are the sources of risks which are Firm specific,
except Management
Volatility (s) is normally in the range of 15% to ______ for an

equity mutual fund portfolio 0.25 0.22 false
The __________ gives a better picture as it provides the

average return for a particular holding period and does away
with the limitations of a point-to-point return estimation.
Risk-reduced Return
Beta DOES NOT measures a stocks
In the compounding formula, V = (P)*(1+k)^n, P stands

forPrincipal
In investments the safest road _______________________. is a

good long term strategy false
Portfolio diversification generally aims at ______________

Enhancing return Increasing riskLowering risk
Stocks, bonds, mutual funds, certificate of deposits, etc., are

commonly termed as Gilt true
Real wealth is created almost magically through the most

mundane and commonplace principles ofAll of these
Volatility (s) is normally in the range of 5% to ___ for

government securities 0.06 0.08
The return correlations among stocks and bonds bills are

high hence holding these investments in a portfolio is
ineffective false

working for the investor over the long-term to create Wealth.
true
As per John Bogle, investing is an act of Planning, a
willingness to postpone present consumption and save for
the future. True
The amount of money that an investor will need to reach his

investment goal Depends on current and the future
investment scenarios with the chosen investment duration
Investing involves long term planning wherein you need to

know the following All of these
The important thing to remember about stocks, though, is

that an investor doesn`t lose anything until he _____________.
Calculates the value of investment None of these Buys false
If we adjust returns obtained for inflation we arrive at Risk

adjusted Returns. false
An investment operation as one which, upon thorough

analysis promises safety of principal and an adequate return.
true
Risk adjusted performance brings out the absolute post tax

profit ordering false
Investment risk is related to the probability of earning a

highly negative actual return false
Which of the following statements are true about market risk

premium? All of these false
Mr. Sharma, a retired person, aged 62 years should ideally

investment in Balanced Fund
Will the investor need to live off the investment in later

years? - is a statement associated with Retirement Planning.
True
Commiting money to something one does not understand is
called investment false
Which of the following statements are false about asset

allocation? Asset allocation varies with investor profilesIt is a
group of assets held togetherfalse
If beta = 1.0, the security involves no risk True
In the compounding formula, V = (P)*(1+k)^n, P stands for

Principal
An investors comfort to see his investment decrease in the

is termed as Value at risk None of these
Compounding is generation of returns on reinvested earnings

True
A highly variable return could lead to investment losses if the

investment needs to be sold True
Most stocks have beta values in the range of 0.5 to ______ 2

1.5 2.5 1 false
______________ is the measurement of an investor`s

while waiting and hoping for them to increase in value
Investment need
Investors normally lose money in speculative investments

because The investor didn`t take the time to understand
what he was investing in.
The return correlations among stocks and bonds bills are low
hence holding these investments in a portfolio is effective
True
Which of the following statements are true about risk
premium
The benefit of diversification through addition of more

securities dissipates after about ___________ securities 10
Ravi is 26 years old bachelor, working in a well paying job.

The ideal invsetment option for him would be Bank Fixed
Deposit Direct Equity / Equity Mutual Fund
A retired person in his late 60s, with little experience in

financial matters will ideally have Low appetite for risk

working for the investor over the long-term to create Wealth
true
Portfolio diversification generally aims at enhancing

returnfalse
Stocks, bonds, mutual funds, certificate of deposits, etc., are

commonly termed as ______________ Securities
Risk adjusted performance brings out the performance

ordering (assuming positive average returns). True
As per John Bogle, investing is an act of _____, a willingness

to postpone present consumption and save for the future.
Planning Faith
Consciously paying more in the hope that it can soon be sold

for a still higher price should be labeled as Investment. True
If we adjust returns obtained for inflation we arrive at

_________ Risk adjusted Returns Virtual Returns Real Return
Which of the following statements are true? If beta 1.0, the

security is less risky than market index. All of the Above
Beta indicates a stocks _____________ relative to the market
Dividend Yield Alpha sensitivity
The rolling return gives a better picture as it provides the

average return for a particular holding period and does away
with the limitations of a point-to-point return estimation.
true
An amount of Rs. 100,000 which compounds at 15% after 20

years is worth Rs. 4,05,000 approx. true
Rs.150 invested in an equity share falls to Rs. 125 after one

year, what is the return on the investment 0.2 -0.1667
Ms. R has Rs. 10,000/-, which he invests in a bank that offers

him a rate of 20%. What would be his expected return after 3
years? 17720 17280 None of these

Maturity value
Before investing in any companies equity, one must look at

the following, except Competitive Scenario It`s nature of
business and Earnings track record
In investments the safest road is always the best. True False
Investors __________ every time they commit money to

something they don`t understand. Invest Take risk
Speculate
The statement Will the investor need to live off the

investment in later years? is associated with Time Horizon
Market risk premium is the additional return over the risk-

free rate needed to compensate investors for assuming an
average amount of risk. False
As per the `Rule of 72`, at 8% per annum an investment
would take 9 years to double False
When one is investing in the stock market, one needs to

think Long-term. True
___________ is the component of total returns Both Capital

Appreciation and Dividend Yield
An Investor invests in an instrument which compounds at

12%. If the investor holds the investment for a period of 25
years the terminal value of the investment would be 425000
Cannot be ascertained
Sharpe ratio is determined by using the following expression

(Return on the portfolio-Risk Free Return)/Standard Deviation
of the portfolio return
Volatility (s) is normally in the range of _________ to _________

for government securities 5 to 7 %
Once the investor has a rough idea of how much money he

will need and how much time he has to get there. He can
start to think about what ________________ might be right for
him and what kind of ___________he can reasonably expect.
Returns Investment plan Investment plan Returns
Investment vehicles Returns

for an average equity stock 10 to 15% -15 to 20% 15 to
20%false
Which of the following statements are false? All of these

Diversification is achieved because asset returns are strongly
correlated
Diversification is achieved because asset returns are strongly
correlated flase
Calculate the standard deviation for the following series 14,

15, 15, 15, 16,16,16,17 3.358 4.57 None of these0.9258
Which of the following statements are false? If beta = 1.0,

the security is more risky than market index.

for an equity mutual fund portfolio 15 to 20%
Which from the following are measures of risk-reward ratio

Both Sharpe and Treynor Ratio
Market risk premium depends on Perceived risk of the stock

market
Commiting money to something one does not understand is

called speculation True
As per Warren Buffet investing is the act of seeking Price at

least sufficient to justify the amount paid false
Which of the following statements are true? The return

correlations among stocks and bonds bills are low hence
holding these investments in a portfolio is effective
As per Benjamin Graham an investment operation is one

which, upon thorough analysis promises ____________________.
Safety of principal and Adequate return
If beta 1.0, the security is less risky than average true
As per Burton G. Malkiel, investing is a method of purchasing

assets to gain profit in the form of reasonably ______________
over the long term Predictable income and / or appreciation
A widow with little experience in financial matters will ideally
have Speculative instinct Low appetite for risk
When you invest your savings in a stock, bond, or mutual

fund, you do so because you think its value will appreciate
over time True
Which of the following statements are false None of these
Lack of investment planning can lead to Assumption of

current income and consumption for the future too Saving
systematically Investing erratically
Market risk premium depends on Perceived risk of the stock

market
Before investing in any companies equity, one must look at
How active an investor wants to be in management of his

money is dependent on The time horizon Category of asset
Investments with wider variation in returns Are more risky

Are less risky Carry no risk None of these
Consciously paying more in the hope that it can soon be sold

for a still higher price should be labeled as ________________.
Buy low sell high Speculation
If you invest Rs.10,00,000 in a equity mutual fund for a

period of 40 years which earns you a return of 12%. At the
end of this period, through the power of compounding, what
will be your earning? 93,5L 93.05L
Beta measures a stocks Financial risk Non-diversifiable part

of Market risk
Sources of risk in investments include the following, except

Interest Rate Inflation
Calculate the mean for the following data points 14, 15, 15,
15, 16,16,16,17 15.5
How active an investor wants to be in management of his

money is dependent on the time that the investor wants to
spend on investing. True
As per Warren Buffet investing is the act of seeking

______________ at least sufficient to justify the amount paid
Value
In October of 1987 the US Dow Jones Index declined _______

in just one day 0.175 0.150.25
Market risk is that portion of a securitys risk that __________

be eliminated through diversification Can Cannot
Which of the following is the least risk investment? Mutual

Funds Government Bonds
During the US Great Depression, equity investments could

have lost _____ % of their value if one would have bought
stocks at the high in 1929. None of these 0.4 0.25 0.8
Investment risk is related to the probability of earning a

___________ actual return Low or Negative `
Which of the following statements are false about risk

premium All of these
An investment plan needs to consider All of these
As per the `Rule of 72` the principal will double at

compounded at the rate of 7% in 7 years false
When you invest your savings in a stock, bond, or mutual

fund, you do so because you think ________________. Its value
will appreciate over time
Which of the following statements are true about asset
allocation?
Market risk premium varies from year to year and most

estimates suggest for US that it ranges between ____________
per year 10 to 15% 4 to 8%
Investing money is putting that money into some form of

`___________` - a fancy word for anything that is secured by
some assets. Asset Allocation Program None of these
Security
Investors should not invest any money in stocks that they

will need in less than _____ months. 12 None of these 18 6
An investor needs to understand his investment style in

order to match it with the various available _____________.
Investment choices
When one is investing in the stock market, one needs to

think __________. Long-term
As per the `Rule of 72` the principal will double at

compounded at the rate of 9% in 8 years true
-Volatility (s) is normally in the range of _________ to 30% for

an average equity stock
-Beta indicates a stocks _____________ relative to the market
-An investors comfort to see his investment decrease in the

is termed as Speculation.
-The important thing to remember about stocks, though, is

that an investor doesn`t lose anything until he _____________.
-As per the `Rule of 72` the principal will double at

compounded at the rate of 9% in 8 years
-Risk Tolerance is the measurement of an investor`s

while waiting and hoping for them to increase in value
As per the compliance framework all major policies are approved by _____.
Board
The primary role of compliance function is to acquire knowledge of

regulations and create framework to translate these into operational
TRUE
Oganizational DNA anchor with respect to Compliance is _____
Culture of Compliance
Compliance with Conscience

In financial services industry compliance means meeting with ______.
Requirements laid down in Industrial dispute acts
Requirements laid down in labour rules
Requirements laid down by applicable regulations

facilitate detection and prevention of non - compliance?
Strong monitoring capability]
What does IOSCO mean?
Inter-Group Organization of
International Organization of Security`s committee
International Organizational for Securities and Compliance
BCSBI stands for ______________________.
Banking Codes and Standards Board of India
____ issued the Anti Money Laundering international best practices on

Basel Committee]
FSA
Egmont Group
IOSCO
Corporate governance deals with the management of companies with a view

to increase shareholder value by ______. More than one option may be
correct.
All

Asset Maintainance
Asset Monitoring
A board approved ____ is prepared to ensure that the key items requiring
senior level review and oversight are documented and are taken up
periodically.
E-Circulars
Calendar of Reviews
FSA uses ____ framework uses for risk-based supervision of its authorized
firms.
CAMELS
CACS
ARROW
capabilities.
Basel I
also improve operational efficiency.
Correct
As per the compliance framework, each of the regulatory requirements would

be mapped into
Only policy Note
Only product Note
Only process Note
ARROW stands for
Advanced, Risk-Responsive Organizational Framework

Advanced, Risk-Related Operating Framework
Advanced, Risk-Responsive Operating Framework
operational efficiency through better models, processes and controls.
Always
Inspections are driven by ____.More than one option may be correct
All
All new product and processes can be launched only after taking approval
from
Board of Directors
Product and process approval committee
Which is the international organization that deals with the regulations on

derivatives?
IOSCO
ISDA

Risk Management Group
Compliance Group
What is considered to be a major objective of a whistleblower policy?
It allows personal grievances to be made against specific employees
The anonymity of relevant disclosure to top management without

unfavorable consequences
Point out the contents of the adequate risk management processMore than
one option may be correct.
All

process.
Yes

external parties.
TRUE
Robust mechanism for Risk Measurement of Credit, Market and Operational

Risks for assessing the capital adequacy of a bank in a more scientific
manner is
Basel I
Basel II
An overriding objective of a highly regulated compliance environment is that
It ensures the existence of compliance departments
It protects and promotes the public best interest

_____.
Product innovations in financial sector
Requirements to be put in place by the bank as a part of Anti-Money

Laundering is
Internal Capital Adequacy Assessment Policy framework
A proactive internal audit committee
Suspicious transaction \ activity reporting
Strong coordination between risk and compliance is essential while

maintaining their independence
Yes
prudential and market conduct requirements?
Yes
Regulation mainly aims at protecting ____. More than one option may be
correct.
Accept bussness
one out.
Anti Money Laundering
Corporate Governance
BASEL II
Business Promotion
In the inspection rating model `CAMELS`, C stands for ____
Capital Asset
Capital Efficiency
Capital Adequacy
The following are the reasons why information is collected from the customer
except for
To verify a client`s identity as required by Anti Money Laundering

legislation
To set up and administer a clients account and provide products and

services to the client
To satisfy a probe by another financial institution which is not affiliated

with ICICI Bank
BCBS stands for _____.

Basel Committee on Banking standards
Basel Committee on Banking Supervision
Compliance function is not a key element of risk mitigation within any bank.
TRUE
Due to the interrelationship of businesses between different financial services

in the same marketplace, the failure of any one of them can have adverse
consequences for the rest of them. This is known as ______ Risk.
Systematic Risk
Global Risk
Semantic Risk
Market Risk
Financial institutions today do not require any regulations \ guidelines since

TRUE
FALSE
Overseas operations are not covered by Regulatory Inspections.
TRUE
Which of the following is not the key objective of a regulation?
Protection of Investors
To fill the information gap between financial institutions and customers
Imposing standards of business conduct
All
The sole objective of imposing a regulation is to fill the information gap that
TRUE
The objective of this organization is to contribute to improved supervision of

IOSCO
FATF
MAS
Consolidated Know Your Customer (KYC) \ Anti Money Laundering Risk

Management.
Group Outsourcing Policy
Group Anti Money Laundering (AML) Policy
Requirements to be put in place by the bank as for Basel II is
A proactive audit committee
Internal Capital Adequacy Assessment Policy framework

governance are
The banks senior management is responsible for establishing a compliance

policy. The key features of which are ____.More than one option may be
correct.
All
CACs model is used by RBI to rate______.

Foreign Banks
Compliance risk is different from Risk management. Which of the following

are not the components of Compliance Risk? More than one option may be
correct.
All
The term Regulation in banking refers to _____.
Specific or Flexible Rules of Behavior
Rules issued by regulatory body with authority to supervise
Within the financial services industry, the Regulation applicable to all

Mostly
Who among the following is responsible for ensuring a robust compliance

Senior Management
Internal Auditor
Compliance means ______.
Actual knowledge abo ut the environment regulations applicable to

the organization
A major factor behind Financial institutions being highly regulated is
To ensure all deposits are insured against potential losses
To ensure regulators are protected and can promote the public interest
In the inspection rating model `CAMELS`, L stands for ____
Loyalty
Liquidity

Fair access to market facilities for the consumers

Promotion of fair market practices and reliable price information
Detection of unfair practices
Business risks may lead to losses or unexpected costs, compliance risk puts
the entire organization at risk in view of annihilation risk (risk of cancellation
of license).
Correct

internal audit function.
TRUE
FATF stands for __________.
Financial Action Task Force

information pertaining to their respective operations only.
TRUE
___________ is the central bank of Singapore.
Monetary Agency of Singapore
Monetary Authority of Singapore
Privacy Act in the United Kingdom is
Personal Data (Privacy) Ordinance Act
Electronic Documents Act
In which of the following areas Compliance Risk identification is not involved?
New Regulations
New Proposals
Management
Compliance Framework
Assessment of Compliance Risk
Identification of Compliance Risk
In the inspection rating model `CAMELS`, M stands for ____
Maintenance
Monitoring
Management
Employment contract is considered as one of the compliance tools.
TRUE
Compliance risk is an integral part of business risks and processes.
Always
Asset Maintainance
Asset Quality
The downside of non-compliance is not just heavy penalties, fines and legal
costs but also reputational damage and, in severe cases, sanctions that can
significantly affect business.
Correct
Which model of inspection is used by RBI?
CAMELS
If a relationship manager suspects ethical wrongdoing amounting to breach of

any law \ regulation amongst a group of employees, he \ she should
Report the matter directly to compliance
Report the matter directly to law enforcement authorities immediately
Report the matter directly as per the Whistle Blower Policy
Which is the coordinating body for the international group of financial

FSA
IOSCO
Wolfsberg Group
FATF
Egtomygroup
The monthly magazine / newsletter issued by the compliance group is ______.
U Komply
U Comply
I Komply
Regulation aims at protecting financial services businesses from relationships

with consumers that involve property derived from crime or property destined
to fund crime. This primarily results in
Protecting businesses from financial crime
Internal Audit function
Correct
Incorrect

Systemic Risk
Money Laundering Risk
In which approach a regulator is responsible for regulation of multiple units

and functions and for the fulfillment of all regulatory objectives?
Single Regulator Approach

Basel I
Basel II
Principles of impartiality in Intra - Group Transactions and Exposures is

Arms` Length Policy
IRDA stands for _____.
Insurance Regulatory and Development Authority

compliance \ regulatory breach to the senior management?
Group Code of Conduct
Group Compliance Policy
Group Risk Management

collections team for recovery of the loan installment
true
privacy policy?
Protecting and promoting the cost effectiveness of customer

information
To understand a clients financial situation and appropriately

advise clients on suitability
Processing Fees is a fee charged to the ________.
customer
Violation of internal policies and procedures can result in which of the

following?
Sanctions by a police authority
In ICICI Bank, business activities involving selling have been significantly

separated from activities of processing, by creating independent operations
units.
TRUE
Mrs. Gupta takes a loan of Rs. 4, 00, 000 for her Hyundai car whose total cost
is Rs. 5, 23, 000 . The ex-factory cost of the car is 5, 00, 000. The registration
charge is Rs. 10, 000, Insurance-Rs. 10, 000 and Road tax- Rs. 3000. What is
the Margin moneyes
Rs. 1, 23, 000

money into legitimate money.///////////wrong
TRUE

governance are
market discipline
Encouraging timely and adequate disclosures

Preserving client confidentiality of information includes all of the following
except
Using KYC data supplied by the client documents strictly for purposes
that may assist in an investigation
Ensuring there is minimal regulatory oversight where employees are in

breach of regulations
Managing client expectations for high networth customers
Inspections are always announced inspections
TRUE

with any regulate
Less potential for expansion
Penalties
Diminished reputation
TRUE
The compliance functionaries in the Group would have limited access to

information pertaining to their respective operations.
Incorrect
Which of the following is not an example of compliance risk?
Selling unsuitable investments to a private banking customer

Balloon repayment is a term given to a structured scheme where the last
installment is pretty _______. High
Banks do not finance 100% of the cost of the vehicle/ asset or working capital
cost, because They want the customer to make an investment in
the asset
LTV stands for Loan to Value
Any change in course from the set credit policy is called as _________.
Deviation
Construction equipments cannot be financed. False
Assets depreciate over a period of time by normal wear and tear. True
Asset cost means Cost of asset being financed
Mr. Keshav had provided post dated cheques for his car loan. The bank finds
that the cheques are getting bounced from Mr. Keshav`s account. Which IPC
section would be applicable on Mr. Keshav? Section 138 of IPC
PDCs are used for a legal recourse as a cheque is a _______ instrument

Negotiable
NPV is ______ only when you get exactly your desired rate of return.
Zero
Banks usually finance 100% of the cost of the asset.

False
BiMonthly repayments are done twice every month. False
Principal Outstanding is the principal amount that is still to be

recovered from the customer. True
Who carries out the field investigation? Professionals

especially hired

collections team for recovery of the loan installment True
Subvention is a financial contribution by an external

agency\party\body towards the rate of a financial proposal.
True
The amount that the bank has to offer as loans is fixed based on the
available capital. True
A customer had taken a loan for his car and wishes to foreclose the
loan. He pay the cheques in favor of Asset company
Amortisation can be described as a term that defines the rate\ratio

in which the EMI is split into Principal and Interest. True
Process of making the payment towards the loan requested by the

customer is called ________ Disbursement
The risk of non-repayment is ______ in longer term loans.

Higher
Making a credit decision is a balance between Customer Risk and

Asset Risk. True
A No Objection certificate is not required on case of foreclosure as

the loan amount is payed before the time. False
Cheque is an instrument and does not show intention to repay.

True
Customer risk is entirely dependent on the customers ability to pay

False
PAN Card can be used as proof for date of birth False
Credit is a subjective process. False
The depth and width of the secondary market is an important factor

to consider when giving a loan. True
In case there are gaps documentation, the file is sent to the ________
Sales team
Customer risk is entirely dependent on the customers ability to pay

---false
Asset cost include- a) Registration cost b) Depreciation c) Road tax

----a, c
______ EMI is the term used to denote a practice of taking the initial
or even a few of the installments in advance, before commencing the
repayment of the loan of the customer. Advance
If the product is technology intensive and the technology is

expected to undergo rapid changes, such products face a high risk of
obsolescence True
A customer forecloses the loan, does he need to collect No Objection
certificate? Yes
Commercial vehicles like Trucks and jeeps cannot be financed

False
In case of vehicle loans, the money is made available in the form of

cheques in the name of _______ Dealer
A de-dupe check is done to see if the applicant features on any of

the defaulter lists. True
If there is no secondary market, then the asset risk is ______.

Higher
Once all the post-disbursement document is in place, the entire file

is sent to the ________. Central Operations
Processing Fees is a fee charged to the ________. Customer
Based on ______, deals are structured and EMIs calculated for loan
repayments IRR
Structured repayments are customized to the client`s requirements.

True
Only those assets that do not depreciate should be financed

False
Subvention is used by the finance companies to ________the rate of

the financial offering to the customer. Reduce
Once the loan amount is disbursed, the asset gets delivered to the
client. True
Signature on the PDCs must match with the agreement and

signature proof True
DST stands for Direct Sales Team
Loan can be give to the customer who gives in writing that he will repay
False
No Objection certificate is issued at the termination of loan to

Facilitate removal of bank lien on the asset
True
Loan servicing includes creating amortization charts True
SOA is Statement of accounts
Larger the tenure of the loan, ______ will be the depreciation Larger
Signing of an agreement is to ensure enforceability of the loan terms and is

not a guarantee of repayment. True
Step down schemes of loan repyament is not practiced widely because of the
negative impact it has on the credit behavior of the customer. False
PDCs are instruments for collection of money True
Asset purchase is a part of ________. Post

disbursal process
TVs have a very ______ resale value. Poor
CPA is Credit processing agency
Loans with shorter tenors are preferred. True
Field investigation is an outsourced activity. True
DM gives the break up of the financials associated with the customers loan
application True
What is Margin money? Difference between Asset cost and the loan
amount
DSA means ________ Sales Agents. Direct
IRR is the rate of discount when applied to a series of cash flows,

makes the NPV of the cash flows to ____. 0
________ is the last activity in loan process. Disbursement
In case of housing loans, the tenor options would range up to ______ months.
300
Who decides whether the loan application should be considered for credit
sanctioning? Credit manager
The first step in loan process is _______ Sourcing of applications

The difference between the present value and the investment being
made is called the _______. NPV
Subvention is a financial contribution by ________ An external

company
The customers can apply loan through a) Dealers b) DSTs c) DSAs

All the options
Once the asset is purchased the documents pertaining to it needs to be

handed over to the Asset company Customer
Which is the most common and popular form of check repayment

Auto debit
In the step up scheme of loan repayment, the repayment _______ with

every completed year. increases
Sum of Principal component and the Interest component should be

_________ EMI. Equal to
What is the purpose of address proof? To ascertain ability to repay

wrong
Which of the following is Trueabout resale value? It is equal to the

cost at which it is purchased
An application ID is generated at which stage of loan process?

Credit appraisals wrong
A car used for one year has _____ resale value than the car used for five
years. Less wrong
DM in the context of loan disbursement is:- Deputy manager

-______ takes into account the risk management efforts of a bank while


Laundering is
-Overseas operations are not covered by Regulatory Inspections.
-ARROW stands for

except


-BCBS stands for _____.
-Principles of impartiality in Intra - Group Transactions and Exposures is

-Compliance function being a specialized activity can be outsourced to

external parties.
-The term Regulation in banking refers to _____.

-Compliance tools in the form of E-circulars \ checklists and FAQs on key
-The sole objective of imposing a regulation is to fill the information gap that

-Emplòyment contract is considered as one of the compliance tools.

-All new product and processes can be launched only after taking approval
from
-In financial services industry compliance means meeting with ______.
-Financial institutions today do not require any regulations \ guidelines since

-An overriding objective of a highly regulated compliance environment is that
-Oganizational DNA anchor with respect to Compliance is _____



-Inspections cannot be carried out on the basis of seeing the entity`s name in
-CACs model is used by RBI to rate______.

-Compliance function at the Group is not independent and distinct from the
-ARROW stands for
-In which of the following areas Compliance Risk identification is not involved?

Management.

-___________ is the central bank of Singapore.



Management


except
-Important requirements to be put in place by the bank in relation to

corporate governance are

-Which of the following policies provide for escalation of identified compliance

\ regulatory breach to the senior management?



-Compliance function is not a key element of risk mitigation within any bank.
-Which of the following best practices represents the guiding principle of the
privacy policy?

Management.
-Which of the following is not an example of compliance risk?
-Given below are the important areas as Regulatory hotspots . Identify the
odd one out.
-FSA uses ____ framework uses for risk-based supervision of its authorized
firms.
-Violation of internal policies and procedures can result in which of the

following?
Management
-Which is the international organization that deals with the regulations on

derivatives?
-Which of the following tools is primarily used by the regulator for promoting
market discipline?
-The following are the reasons why information is collected from the customer
except for
-Which of the following tools is primarily used by the regulator for promoting
market discipline?

-The compliance functionaries in the Group would have limited access to

information pertaining to their respective operations.
-A board approved ____ is prepared to ensure that the key items requiring
periodically.
-The complaints handling policy primarily is aimed at

-Which of the following is not the key objective of a regulation?
-The bank needs to do extensive research and due diligence on the


firms.


------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Section : Compliance
------------------------------------------------------------------------------------------------------------
----------------
-Robust mechanism for Risk Measurement of Credit, Market and Operational

Risks for assessing the capital adequacy of a bank in a more scientific
manner is
-The complaints handling policy primarily is aimed at

except

-Which of the following best practices represents the guiding principle of the
privacy policy?
Management
-Employment contract is considered as one of the compliance tools.
-Given below are the important areas as Regulatory hotspots . Identify the
odd one out.
-Which is the international organization that deals with the regulations on

derivatives?


------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Section : Compliance
------------------------------------------------------------------------------------------------------------
----------------

Laundering is
-What is considered to be a major objective of a whistleblower policy?

-Violation of internal policies and procedures can result in which of the

following?
firms.
-Inspections are always announced inspections
-The bank needs to do extensive research and due diligence on the


services? : The bank has refused to close the customers account because it
does not want to lose the customer
complainant with a period of : one month
The turnaround time for servicing customer complaint at ICICI is : 24 hours
banking ombudsman. : true
In the process of passing an award BO sends a copy of the award to : Both
Banking Ombudsman is appointed for a period not less than : 3years
complaint from the banking ombudsman? : Passes an award which a bank
must comply
Appellate authority allows further period of 30 days to the bank and the
complainant to file an appeal. T

banking ombudsman? : Name and address of the witnesses

the banking ombudsman. : false
Who appoints a Banking Ombudsman? RBI
Mr. Gaurav`s loan application has been rejected on the basis of the past
approach the banking ombudsman in this case? : yes
services?
-The turnaround time for servicing customer complaint at ICICI is3 to 4 days
by me

appellate authority. T
A bank should inform the compliance of award passed by the ombudsman

within : 15 days////wrong
Any official working in RBI can be appointed as a Banking Ombudsman. False
Banking ombudsman scheme 2006is the scheme of : RBI
The Banking ombudsman redresses complaints that are mentioned in ---------

of the banking ombudsman scheme : clause 8
A bank should send letter of acceptance of the award passed by the

ombudsman within : 15 days from the date of receipt of the award

in the judicial court / tribunal? : no
Currency management
Currency notes in India are issued by
RBI
The notes which are burnt, torn, washed away are
Mutilated notes
The process of accounting takes place at _______ places
The new font size of the numerals on a note of Rs.500 is

13mmx30mm false
The_____________, in the presence of the CIT custodian, opens remitting boxes

once received at the ICMC in the receiving room. The entire activity is
recorded by a camera
Currency manager
The value of a mutilated Government note may be paid if _____________ can

be identified on the piece or one of the pieces produced by the claimant.
complete number
The new 500-rupee note has
hidden 500 in green belt
The __________ can be seen in UV light as blue.
Security thread
The engraved depth of identification mark has been increased from 83

microns to _________ microns
160microns
The grammage for Rs.1000
87.5cm
In Rs.5 and 10,________in micro lettering
only the word RBI appears

There are minimum _______ persons for each activity, under camera, with at
least three to four persons inside the processing room at any time
The latent image shows the denominational value of the note only
__________________
when it is held on the palm and viewed between 30 to 45 angle
Paper token is prepared in the following
Form DN 1
Caliper thickness is _______ for Rs.10
100 microns
Which of the following is the major portion of a number in a currency note?
7FY XXX432
A claim shall be rejected if
It cannot be identified with certainty by the Prescribed Officer
t carries extrinsic words or visible representations
______________ is a note issued by the bank,does not include government note
Bank note
The number panels of the notes are printed in
fluorescent ink
Mutilated notes are accepted for exchange under __________________
RBI Note refund rules
The optical fibres in new bank notes are ________and can be seen when the
banknotes are seen under UV
Lamp
dual color
Form ______________ is a token for acceptance of currency from public
DN1
After paying the refund to the customer, the cashier segregates the notes
submitted to the customer
into the categories of
full paid`
______________ is the branch closet to RBI, and doesthe RBI reporting
Link office
The notes rejected by the prescribed officer as unfit for refund
have to be marked `rejecte

The cashier attaches the______________surrendered by the customer to the
rejected notes
original token
In which notes the color of the security thread changes from green to blue
when viewed from different angles
100, 500 and 1000 rupee notes
The small coin depot belongs to _________
The Central Government
__________________ which glows under the ultra violet lamp
Fluorescent in number panels
The ________________ has delegated full powers to banks to exchange all

exchangeable notes for the benefit of the public.
Reserve Bank of India
The Currency Chests banks have to maintain a Small Coin Depot

of________denomination and below
50
What is the first thing that the prescribed officer does to ensure that the
notes received from the customer are adjudicated properly?
The prescribed officer begins the validation of the genuineness of the

currency
Note
RBI can issue currency notes of denominations up to
100000
The watermark in a new 100-rupee note depicts Mahatma Gandhi, which is

visible from both front and back in transmitted light and
it cannot be replicated using scanning or photocopy equipment
Section 489 B
declares using forged or counterfeit notes or bank notes as legally

punishable
The RBI makes it clear that the _______ decision is final and he may allow a
refund only if he is satisfied that all the conditions have been met
PO`s
After receiving the mutilated curency, the _______________ sends a report to

the link branch of the valuation and any deviations of the value adjudicated
RBI
____________ contain a fully embedded security thread
All
______________ is a flower like design that renders additional security to

currency notes
Hand engraved portrait

`rejected`
The pay order stamp is affixed on the notes by
Prescribed officer
__________ cameras are placed in the processing room, to capture live

recording
Soiled or slightly cut notes should be
freely accepted and exchanged at the counter itself by the cashier
The notes and the adjudicated value of the currency are transferred to the
__________ for further liasoning
with the RBI
ICMC
___________ in raised printing as an identification mark for visually impaired in

old 500-rupee note
Five solid lines

Adjudicated notes ________
have to be sent to the Currency Chest
If the key of the remitting box is not available at other end for whatever
reasons, the same can be handed over to the
CIT custodian in a sealed envelope
________________ notes are sent for shreadings
Non reissubale
New feature that has been introduced in new bank note
Electrotype Watermark
The Crew members (1Custodian, 1 Driver, 2 Guards and 2 loaders) of the CIT
Van __________to the branches before the start of operations
are introduced
Form ______________ is the register of mutilated notes, received, paid and

rejected
DN2
Bank notes are printed on a special ________ with substrate cotton and cotton
rag. This gives the note a unique `feel` and crackling sound.
watermarked paper
Who lays down the note refund rules
Local bank
ICIC
Bank notes and rupee coins are stocked in the ICMCs on behalf of the
RBI
The cashier pays the customer the exchange value of the notes ordered to be
paid by the
Prescribed officer
The thread that can be seen as a one continuous line when a currency note is
held against light
Security thread
Watermark of Mahatma Gandhi portrait can be seen as a___________ when the

note is held against the light in the new 500-rupee note
shade effect
_____________ are eligible to receive payment in case of the death of the

claimant
Legal representatives
The new bank notes will have an identification mark with an engraved depth
of
160 microns
No half value is paid for
Single number note
A note which is wholly obliterated and has become undecipherable
Imperfect note
Coins of denominations of up to _________ are called `small coins
50
______________ in new 500-rupee note glows under the ultra violet lamp
Ashoka pillar emblem as the watermark
is seen in old 500-rupee note
Form ____________must be given as acknowledgement of the notes rejected

for refund
DN 3
A special intaglio feature has been introduced on the left of the watermark
window on all notes except 10-rupee note this feature __________
helps the visually impaired to identify the denomination.
82 GSM
The new banknote has paper with increased grammage of ____________ and
caliper thickness of _________
90 GSM (3) and110 microns (5)
Which of the following is true?
Cash balance = Physical cash balance + Adjudicated value of the

mutilated notes
Year of printing appears on ___________ of the banknote
Reverse
succession certificate __________ in cases involving less than 500 rupees if the
PO is satisfied on the strength of an indemnity bond in the prescribed format.
is not required
Caliper thickness is 105 microns for ___________
500
Old coins that are no longer issued by the bank branches for further
circulation
are made up of
Aluminium and cupro nickel
coins of denominations up to ____________ can be issued
Rs 1,000
The currency notes have raised __________________ which can be felt by touch
intaglio printing
The numeral 500 on the 500-rupee note and the numeral on the one
thousand rupee notes are printed in
optically variable ink
The cashier ________________ return the rejected notes to the customer
Must
Omron is an anti copying feature which appears in the form of
circles below both the sides of the Reserve Bank of India written in the
central top most part of the note
have to be marked `rejected`
The new bank note has paper with ____________grammage
increased
The link branch accepts the`half value` and `rejects` notes from all branches
along with Form DN 1
once a month
______________ becomes the value of the notes

The number of piecies and the denomination when multiplied

RBi
After the proccessing is over an entry of each batch processed and its MIS
details are entered in the
Processing room register
While tallying the physical cash balance with Finacle, the value of the
adjucted notes is accounted as per
`Face Value`
All dustbins inside processing rooms are emptied only at the end of the day
under the supervision of the custodian
Staff members are permitted to oversee their processing any time, All
recordings are kept for _________
40
The font size for a 1000-rupee note is
14.5mmx39mm

12 mm
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Currency management
------------------------------------------------------------------------------------------------------------
----------------
-The cashier ________________ return the rejected notes to the customer
-The __________ would remit the full paid notes to the issue department along
with the next soiled remmitance
-While tallying the physical cash balance with Finacle, the value of the
-__________________ which glows under the ultra violet lamp
-The 100 and 500-rupee notes contain a fully embedded security thread
-The grammage for Rs.10 to Rs.500
-The new bank note contains the portrait of Mahatma Gandhi with a
-Once the accounting of adjudicated currency notes is complete at the branch

office of the bank, the notes are subjected to further processing at the ICMC,
and then at the link branch
-Currency manager gives acknowledgement of the cash received to the

branch/ICMC
-The optical fibres in new bank notes are ________and can be seen when the
banknotes are seen under UV lamp
1. mBanks allow overdraft facility on what criteria : Facility is allowed on a
case to case basis
2. Interest on overdrafts is calculated on which method? : Daily product
method
3. Quarterly average minimum balance of Rs.5000 means : The balance
in the account will always be 0, but Rs.5000- deposited at the end of
every quarter
4. Overdraft is a facility where the customer can draw : Over and above
the balance available in the account
5. The option to choose fixed rate or floating rate is : With the customer.
6. Quarterly repayments are : Repayment every 3 months
7. Average minimum balance scheme is best over the minimum balance
scheme? : Yes, true
8. Car manufacturers would contribute a sum of money in the form of :
Moratorium.// Subvention
9. A person lends money at compound interest to be paid in 1 year. Does
this mode of lending earn him more moneythan lending at simple
interest ? : Cannot say
10.Sheetal receives monthly salary and dividends from her investments in
the beginning of the month,but she might need to withdraw the entire
amount on an emergency : Savings account with average minimum
balance option is suggestible
11.Interest is calculated on the overdrawn amount at --------------interest
for the number of days the account was in -----------balance. : a) Simple
and Debit
12.Interest is calculated on the ------------- balance between the tenth and
last date of the month in savings account : b) Minimum
13.Sirish has opened an account with Rs.10000 on Jan 1,2008. He has
withdrawn Rs.9000/- on January 12th. He deposited Rs.5000- on March
31st. : Both a and c///He has deposited Rs.5000- on the last day, so
he has satisfied the average minimum balance requirements
14.Compound Interest = P (1+------------/100)n P : a) SI /c) R
15.What are the two types of interest on fixed deposit? : a) Simple and
Compound Interest
16.Interest rate on savings account : Specified by RBI and is uniform
across all banks In India
17.While amortisation Interest is calculated on the principal outstanding at
the end of each month on ------------------balance method : Straight line
method
18.Pre EMI is the EMI paid for : Disbursement done in installments
towards construction of a house
19.Sri.Ramaswamy has received Rs.1000000 - as retirement benefit. The
deposit scheme you would advise is : Either b or c depending on the
customer`s needs
20.Cumulative fixed deposits provide highest benefit due to power of
compounding : When investors start saving early in their career and
stay invested for a longer period
21.PMT function in the MS Excel helps : To know the principal component
of EMI///To calculate the EMI amount.
22.Fee payable for borrowing the money is called : a) Interest
23.Structured repayments are : Designed to suit the cash flow of the
customer
24.EMI loans stands for : Equated Monthly Installment
25.To get the PMT value these values must be entered : Any of the
above //Amount borrowed, rate of interest and term of loan and
payments per year.
26.Amortisation defines : Split of loans into tenure//////DDDDDD
27.Annual repayments are : repayment of principal and interest every
year
28.How is average minimum balance calculated? : a) The balance in the
savings account at the end of each day is taken into account and
added up at the end of quarter. This total divided by 90 gives the
average balance in the savings account.
29.Who can get the overdraft facility from the Bank : a) Savings account
holder//c)Both (a) and (b)
30.One cannot withdraw money from the bank more than the minimum
balance maintained in the savings account : yes
31.Floating rate deposits are offered at a percentage higher than : The
benchmark rate
32.Banks offer Floating rate deposit / Floating rate loans to : Mitigate the
risk
33.The Principal component on EMI keeps : Decreasing/Increasing
34.The mode of payment of interest and the periodicity of payment
depend on the type of : c) Principal// a) Customers
35.Interest on overdrafts =--------------------- x rate of interest x number of
days : a) Amount outstanding
36.The total interest earned under compound interest scheme is higher
than the interest earned under simple interest scheme : true
37.Advance EMI is generally found in : Home loans///Personal loans
38.Sundar has an overdraft balance of Rs.36500 on September 1st. The
interest rate is 20%.What is the interest charged to the account on
September 30th, if there were no transactions in the account during
the month? : Rs.7892///Rs.600
39.Fixed interest payment option is : All of the above
40.With amortization table one can : all
41.Bimonthly repayments are : Repayment every 2 months
42.Half yearly repayments are : Every 6 months
43.With the help of subvention finance companies can : Both A and B
44.With an increase in floating rate, if the tenor goes beyond the
retirement age of the borrower : EMI is increased.
45.Interest component of EMI : Remains fixed///Keeps decreasing month
on month
46.Floating interest scheme on deposits attract : Both A and B
47.What are the facts regarding moratorium : all
48.Banks offer interest on fixed deposits for maturity periods ranging
from_____________ : 7 days to 10 years
49.Floating rate loans offered especially for : Home loans
50.Home loans` repayment period vary from : 60 to 300 months
51.Bullet repayment is : Bulk repayment after a particular period of time
52.EMI is : Fixed amount of repayment paid every month towards the loan
53.Seetha has received Rs.500000- from sale of ancestral property.She
needs money after 3 years for her daughter`s higher education..You
would recommend : Cumulative fixed deposit
54.______________is withdrawal of amount over and above the balance
available in the account : b) Overdraft
55.The amortization table calculates the : All of the above
56.What are the three factors taken into account for calculation of Simple
interest : b)Amount of deposit, period of deposit and rate of interest
57.Fixed deposit schemes offering compound interest are called :
a)Cumulative fixed deposit or Reinvestment deposit scheme
58.How is Simple Interest determined by interest rate : c)Multiplying
59.The holiday period given for the venture to take off and earn income
for repayment is called : moratorium
60.Interest is expressed in terms of : c) Percentage
--------------------------------------------------------------------------------------------------------
--------------------
Section: 1. Business Mathematics
--------------------------------------------------------------------------------------------------------
--------------------
-Quarterly average minimum balance of Rs.5000 means

-A person lends money at compound interest to be paid in 1 year.
Does this mode of lending earn him more moneythan lending at
simple interest ?
-Amortisation defines
-In Step Up schemes the monthly installment is
-The mode of payment of interest and the periodicity of payment
depend on the type of
-Who can get the overdraft facility from the Bank
-Bill discount, here `discount` means
-Advance EMI is generally found in
-Sirish has opened an account with Rs.10000 on Jan 1,2008. He
has withdrawn Rs.9000/- on January 12th. He deposited Rs.5000- on
March 31st.
-A customer wants interest to be paid every month on the fixed
deposit, is that possible
-While amortisation Interest is calculated on the principal
outstanding at the end of each month on ------------------balance
method
--=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
In Step Up schemes the monthly installment is : Increased every
quarter
At the end of the amortization table : The balance payment should
come to 0.
Interest rates changes from time to time. The risk is critical when the
contract is : For a longer period of time
In Step Down Schemes the monthly installment is : brought down
every year
What function to be selected to calculate the payment amount in excel
: PMT
Bill discount, here `discount` means : Both b and c.
Reschedulement means : Both b and c.
A customer wants interest to be paid every month on the fixed deposit,
is that possible : Monthly interest payment is not possible at all
Intermediation is the primary function of banks and mobilisation of deposits is

the first step in intermediation
TRUE
When the Rd account is opened, depositor is informed of maturity value
TRUE
Through mobilisation of deposits, banks are responsible for the following

social functions
All
What is minimum average relationship value
Total relationship of customer including his investments through the

bank like
Combined average balances in the customer`s savings and fixed
deposits
Mutual fund, gold, life insurance etc
Combined average balances in the customer`s savings and fixed

deposits
In case of Current account, each customer can choose a package to suit his
requirement
TRUE
Savings bank account provides facilities like Cash deposits and withdrawals,
clearing of local cheques, issue of ATM cards etc
TRUE
Term deposits offer absolute liquidity
TRUE
Fixed deposits are term deposits which are
withdrawable on demand
repayable after expiry of the specified term
-------- deposits are repayable on demand.
Demand
--------- is a n average balance during a period of three months
Quarterly Average Balance
In case of cumulative fixed deposit,
Interest is paid every month
Interest is reinvested every quarter
Savings account holders are allowed unlimited cheque books in a year

TRUE
Premature closure of traditional Term deposit is not permitted

TRUE
In case of ---------------- fixed deposit Interest is paid every quarter/month
Cumulative
-------- prohibits from opening savings account by business entities.
The rate at which interest can be paid in savings account is regulated by
State Bank Of India
Tax Deducted at source(TDS),
is deducted on interest paid on Fixed deposits if the amount of interest

paid to aparticular customer at a particular branch exceeds Rs. 15000
is deducted on interest paid on Fixed deposits if the amount of interest

paid to a particular customer at a particular branch exceeds Rs. 10000
Current accounts are
opened as they allow 20 transactions a month free and then fixed

charge of Rs. 50 per transaction
In case FD receipt is lost or misplaced, the depositor has to submit ----- to

obtain a duplicate receipt only after which he can renew or encash the
deposit
Request on Rs. 100 Franked document
Indemnity
TDS is deductible on
Interest paid on Savings account
Interest paid on Recurring depositif it is above Rs. 10000 per branch to

a customer
Which of the following statements are true
Demand deposits can be accepted only by Banks
Rate of interest on Savings account is paid
Half yearly
Which of the following statements are true?
Higher the level of safety and liquidity ,lower is the rate of interest.
What is a cheque
It is instruction to the bank to pay the stated amount to the person

named in cheque.
Maximum term for fixed deposit is
5 years
120 months
Each Term deposit opened by a particular customer
is treated as a distinct contract
In case of cumulative fixed deposit,
Interest is paid at the rate which was agreed at the time of opening of
the FD
Banks can levy penal interest rate if FD is closed before expiry of the
term.
Demand deposits enhance profitability of the banks
TRUE
Balances in Recurring Deposits cannot be withdrawn till the date of maturity
TRUE but premature withdrawal at reduced interest rate is possible

subject to penal interest rate
Main source of funds is
Deposits
On maturity, FD amount can be paid to third parties provided account holder
provides authorization
TRUE
A customer need not give maturity instructions to the bank for the FD
HNIs are
High Networth Individuals
According to Income tax Regulations, fixed deposits in excess of Rs. 20000

cannot be repaid in cash
TRUE option
On Demand deposits
1 Rate of interest offered is low
t is OK not to respond to a business invitation. : No, it is very thoughtless and

causes a great deal of inconvenience to your host.
If you are scheduled to make a an in-house presentation which of the

following might be a suitable attire for you? : A formal shirt and trousers with
a jacket
Every employee at ICICI Bank must wear freshly washed and ironed clothes
everyday. True
While writing an e-mail, writing ALL CAPS is considered SHOUTING and

therefore RUDE. :true
If the prospective customer`s eyes are downcast and face is turned away :
he/she is shutting you out
Expression such as `Kind regards` or `Best regards` could be added before

the closure when : business acquaintances: False
To make tone and expression `visible` on a mail you could use smileys even
in a formal business communication. False
Ideally who should close a call? : either
While criticising a person it is always better to do it : in private
Whatever be the purpose business letters are always formal. : true
One must use judgmental language while offering criticism. : false
When you listen :all of the above
If you are wearing a grey trousers with a black pair of shoes, select the colour
of socks you should be wearing. : grey
You are a part of a group which was introduced to a newcomer. However your
host did not introduce you to this newcomer. What should you do? : Prompt
the host to introduce you (jovu)
If you are _________ the meeting make sure that the discussion stays on track
and that everyone gets a chance to air his or her views. Choose the most
relevant option out of the following. : hosting (jovu)false.///AAAA
Which of the following alignments is universally acceptable nowadays for

formal business letters? : American right format
When you are informing a colleague of a hygiene problem, you must ensure
that : you discuss the problem in private(jovu) all of the above
A brisk pace symbolises that you are : energetic and full of vitality
Which of the following should one acquire to provide a satisfactory customer

service to a customer? : all of the above
If you laugh a lot while talking to others, it indicates that you are : ill at ease
and nervous
Standing with your hands on your hips and tapping your foot shows that your
are : bored and distracted
When giving or receiving a card hold it with ________. : both hands

Not shaking hands could be perceived as an insult by the other person. : true
As per the attire policy for women a sari or a salwar kameez can be worn for
a normal working day. : true
You must fax copies only when the message to be sent is urgent or is
expected by the other person/party. True
If the customer makes very few gestures, one must use extensive gesturing
to make up for the customer`s lack of gestures. false
Which of the following are the key aspects of body language? : all of he above
For a good personal care, one must shower or bathe at least : once a day
You should always inform the customer of the standard turnaround time that
would be required to deliver a product and ensure that this is Ok by the
customer. : true
For a better listening, one must : For a better listening, one must (jovu) not
let their mind wander when someone is talking
You are interacting with a customer face to face and your phone rings. What
should you do? : Take the customer`s permission, answer the call and keep it
brief
If you are attending a call and the caller`s voice is not clearly audible, how
would you respond? : I am having a little difficulty hearing you. Could you
speak up please?
What might be the best reply for a compliment? : A simple `Thank you very
much` with a warm smile
Conversation is neither a discussion nor an argument. : true
The management of ICICI Bank reserves the right to examine e-mail, personal
file directories, and other information stored on company computers, if
required. True
You should use a deodorant and anti-perspirant generously but it should not
be perfumed strongly. :true
Understanding a person without judging, seeing or feeling things the way he

or she does is called as : empathy
We generally listen : b . b and c
At business functions neither men not women are helped with chairs unless
they need it. : false(jovu)
At social informal gatherings, introductions follow the hierarchy of age,
gender, and then social status.: true
If a customer had to wait before being attended to, please : apologize
To strike a good conversation, you must talk incessantly. : false
A lady working at ICICI Bank must avoid wearing footwear in which of these
colours? : b, c and d
If a call is disconnected in the middle of a conversation then, : you should

immediately call back whatever be the circumstances
What is the font and size used by ICICI Bank for all its letters and memos? :
Zurich BT 10 point
As per the Kenan-Flagler Business School study, ______% employees thought

of changing their jobs due to workplace incivili : 31
When sending checks, legal documents, proposals, or other written material,

add : a cover letter with a personal message as it adds a touch of warmth to
an otherwise impersonal enclosure
While breaking the ice one should remember to : all of the above
The _______ says in a few words what the letter is all about. : subject
A well-written letter on good stationery is much more personal, meaningful,

and touching than a telephone call or an e-mail message. : true
A call must be answered promptly, within : first three rings
The world Delivery must be pronounced as : D-LIV-ery
You should appear for a business meeting ___ minutes in advance. : 5
If you have to introduce someone, but are unsure how the name is
pronounced then : ask the person himself/herself to tell you how it is
pronounced
What are the preferable colours for formal shoes for men at ICICI Bank? : a
and c
When a call leaves one or both persons dissatisfied, the reason is more often
not the content of the call but the way it was conducted. :true
One can avoid receiving spam to a great extent, by not specifying their
corporate id while registering on any website. : true
Is it important to interpret body language of others? : Yes, it is so that you can
tune your own
If the prospective customer`s eyes are downcast and face is turned awayAR-
bit-ration
Expression such as `Kind regards` or `Best regards` could be added before

the closure when
-Ideally who should close a call?
-You are a part of a group which was introduced to a newcomer. However your
host did not introduce you to this newcomer. What should you do?
-If you are _________ the meeting make sure that the discussion stays on track
and that everyone gets a chance to air his or her views. Choose the most
relevant option out of the following.
-Which of the following alignments is universally acceptable nowadays for

formal business letters?
-When you are informing a colleague of a hygiene problem, you must ensure
that
- - -We generally listen
-At business functions neither men not women are helped with chairs unless
they need it.
-If a customer had to wait before being attended to, please
-What is the font and size used by ICICI Bank for all its letters and memos?
-As per the Kenan-Flagler Business School study, ______% employees thought
of changing their jobs due to workplace incivility. :-33
-A call must be answered promptly, within
-You should appear for a business meeting ___ minutes in advance.
-What are the preferable colours for formal shoes for men at ICICI Bank?
-Which of the following is the correct pronunciation for Arbitration?

As per the attire policy for women, a kameez must be
-When forwarding e-mail, one must always remove the `Fwd` in the subject
line.
-A ________________ is an exchange of abusive messages that threatens to

continue unabated.
-_____________ is the major means by which we connect with people.:-

Conversation
-What is the font and size used by ICICI Bank for all its letters and memos?
-Which of the following is the correct pronunciation for Arbitration?
-Recipient of profane, derogatory and obscene messages may
-If you sit back on your chair with your spine straight, it indicates
-More than power and hierarchy business activities are based on chivalry.
-For highlighting the text in a business letter which of the following may be
used?
-If you are in a meeting and have been offered a card, it is good manners to
-The best way to tackle office gossip is to stay away from it.
-If you see someone sitting with their arms folded, legs crossed, head down
with a frown, you would think that the person is
-If you must attend a call on your mobile during a meeting, then you must
-Will it be an offensive behaviour to ask a subordinate on a date?
-What are the preferable colours for formal shoes for men at ICICI Bank?
If you need time to accept or decline an invitation, it would be polite and

helpful to send a note acknowledging the invitation. : t
It is best to adopt a neutral and respectful stance with regard to religious or

cultural values and beliefs. : true
Recipient of profane, derogatory and obscene messages may : report on such

messages directly to their Department Head
What is the ideal thing to do if you get a virus alert message? : Send a copy
to the network administrator
If you sit back on your chair with your spine straight, it indicates : are
energetic and full of vitalitywrong
What is the term that the course uses to describe the people who go on
talking without letting others speak? : Conversation stoppers
It is suggested to keep a toilet kit at your office for personal care. What all
should it contain? : all
As suggested in the personal care policy, one must shampoo and condition
their hair everyday. : No, shampooing and conditioning your hair twice a week
is normally suggested//yes
If you have a name like Kiran (which could leave the reader guessing as to
whether you are male or female) you could help by signing the letter off such
as : : (Mr.) Kiran Rao.
One nice way to begin being a better conversationalist is to start greeting

people whom you meet. : true
Crossing your arms in front of you will make you appear : closed and
defensive
At the end of every meeting, it should be ensured that ______ are circulated
clearly stating further action with specific deadlines and
responsibilities. : decisions(JOVU))wrong
One must avoid too many hand gestures especially when : saying something
serious like pointing a mistake
You should always inform the customer of the standard turnaround time that
would be required to deliver a product and ensure that this is Ok by the
customer. True
More than power and hierarchy business activities are based on chivalry. :
FALSE
For highlighting the text in a business letter which of the following may be
used? : italics(jovu)
If you are in a meeting and have been offered a card, it is good manners to
:((JOVU)) 3wrong
Miscommunication also happens when you do not want to listen well. : true
If you have been introduced to a group of people, whom should you make eye
contact with? : 4
The best way to tackle office gossip is to stay away from it. : false (jovu)
Sending e-mails to friends and relatives during office hours is a : violation of

office ethics
Instead of saying `You have done a bad job` which of the following can be
used? : This could have been done in another way
If you see someone sitting with their arms folded, legs crossed, head down
with a frown, you would think that the person is : shy(JOVU))
evaluating
One must use speakerphones only for _________. : conference csalls
If you must attend a call on your mobile during a meeting, then you must :
speak softly or in a reasonably private place(jovu)
In professional atmosphere, men and women are treated alike, according to

their importance in terms of rank and superiority. :true
Will it be an offensive behaviour to ask a subordinate on a date? : No, after

all two adults can handle such situation gracefully.
What are the preferable colours for formal shoes for men at ICICI Bank? : all
Mobile phone may not be : .a and b
The service mantras prescribed for dealing with customers should also be
followed when dealing with vendors. : true
What are the ideal colours for suit at ICICI Bank? : all
What should you do if someone introduces you by the wrong name? : remain
silent for the time being and correct the introducer later in
private(JOVU)) correct the person politely and immediately
Where would the date appear in a business letter? : top right

cornerwrong//topleft
It is basic courtesy to inform the recipient if you have sent copies of

correspondence concerning him/her to other people. : true
: Either (both being of the same rank and same gender) (jovu)
If you are talking to a customer and your boss walks into you cabin, whom
should you introduce to whom? :boss to the customer
Gifts from boss should be : appreciated
You must not send mail to an e-mail ID you have seen on a forwarded
message. : true
What you communicate to others is conveyed not only by your speech but
also by non-verbal signals. :true
Women may remain seated while being introduced to someone. : false
If your subordinate approaches you complaining of discrimination subjected

by a colleague, how would you handle the situation. : You will
guide him or her for dealing with the problem
What kind of tone would you use while communicating with clients over e-
mails? : formal and respectful
The ground rule about speaking at meetings is to think before saying

anything. : ture
Under which of the following conditions should you avoid shaking hands? :
When introduced to people of a culture where a handshake is not the
natural greeting.
One must try to restrict personal calls to lunch hours and breaks. : true
Who should open the door for whom? : All of the above
A simple mantra to start improving your listening skills is : hear and

listenwrong//statlistening
When giving or receiving a card hold it with : both hands
Salutation should be ________ spaces below the last line of the address, or
below the reference line if there is one. : two
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Business Etiquette
------------------------------------------------------------------------------------------------------------
----------------
-Recipient of profane, derogatory and obscene messages may
-What should you do if someone introduces you by the wrong name?
-Where would the date appear in a business letter?
-Who should extend the hand first for a shake hand?
-If you sit back on your chair with your spine straight, it indicates
-?
-Expression such as `Kind regards` or `Best regards` could be added before

the closure when
-Women may remain seated while being introduced to someon
When you do not know whether the recipient is a man or a woman, you can
safely address the person as :Dear Sir/Madam
Look for eye contact permission before you enter a _________. Cabin (jovu)
meeting room
One need not follow the practice of typing their name in brackets below their
signatures anymore. : truewrong
Whatever be the purpose business letters are always form: (JOVU)apologize

and leave immediately
As per guest etiquette code, when you are visiting your host, after you sit
down you can place your bag on the host`s table and make yourself
comfortable : TRUE
Visitors with prior appointments should not be kept waiting. : true
When faced with a situation of racial/religious discrimination at ICICI Bank,

what should be your immediate action? : Consult your peers to decide
the best course of action
For which of the invitations would you use the phrase `Request the pleasure
of your company`? : For invitations to functions where guests are
expected to participate
It is OK not to respond to a business invitation. : No, it is very thoughtless and

causes a great deal of inconvenience to your host.
At a business meeting if you are found fiddling with stationery items, it gives
a clear indication that you are distractedand not paying attention to
the surroundings : true
Some of the most common hygiene problems are : all the above
You must introduce the person of _________.:greater authority to the person of

lesser authority
What you communicate to others is conveyed not only by your speech but
also by non-verbal signals. : ture
:American block format
None of the ICICI Bank premises are smoking zones. :true
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Business Etiquette
------------------------------------------------------------------------------------------------------------
----------------
-For a better listening, one must
-When you do not know whether the recipient is a man or a woman, you can
safely address the person as
-Look for eye contact permission before you enter a _________.
-If you are in a meeting and have been offered a card, it is good manners to
-One need not follow the practice of typing their name in brackets below their
signatures anymore.
-If you exceed the allotted time for your appointment at a client`s office you
must :-apologize and make sure you are not inconveniencing your host
by overstaying//C
-When faced with a situation of racial/religious discrimination at ICICI Bank,

what should be your immediate action?
-You must introduce the person of _________.
-A simple mantra to start improving your listening skills is
-A call must be answered promptly, within
One can avoid getting into a flame war by avoiding topics that typically lead
to an argument like:-all of the above
Direct escalation is
when the escalation mails follow the reporting hierarchy
Option to create SR in FCRM is available under __________
360 Degrees view
Administration
Ravi reports to Amrita. The SR in Ravi`s tray has gone out of TAT. Also, the 1st
level escalation in the SR has been mapped to Vishal. If the SR has only direct
escalation, to whom will the 1st level escalation mail go to?
Vishal
There can be multiple BGs (Business Groups) under one BC (BusinessCenter)
False
All fields in the SR are mandatory
True
SR TAT = 4 days Step 1 TAT = 3 days
Step 2 TAT = 1 day SR created on Monday, 09th August What is the due date?
11th August
12th August
13th August
An SR can be manually assigned to
Only a BusinessCenter
Only a user
Both
To `pull` an SR to the self tray, the option to be used is
Get Incident
If account number is not available, an SR
account number is not mandatory
cannot be created
SRs can be searched using the SR number and the account number on which
the SR was created
True
SR is captured at
All of the above
FCRM stands for
For Customer Relationship Management
For Complete Relationship Management
Finacle Customer Relationship Management
SR TAT = 4 days Step 1 TAT = 3 days Step 2 TAT = 1 day SR created on

Friday, 14th August what is the due date? (Weekly holiday on Sunday)
20th August
Attachments can be added to an SR
True
With the use of a CRM system, businesspersons can determine individual

customer behavior, analyze preferences and provide one-to-one services to
maximize customer satisfaction
True
In the SR name, Type 2 generally represents
Nothing
grouping of requests
Call-Tag option is used to
Create Quick Kills
A CRM system gives a unified view of the customer`s interactions and

requests only to the front-end teams but not to the back-end teams.
False
BC owner can change BC mappings
SR1234 has been assigned to BC - LOAN_OPS. The SR is accessible to
All FCRM users
Priya has access to only Hong Kong customer data. Which statement is true?
Priya can search, edit and close SRs created for HK and Singapore
customers
Priya can search, edit and close SRs created for all international
locations
Priya can search, edit and close only SRs created for HK customers
When a user is mapped to more than one BC
BCs are classified as Primary, Secondary, Tertiary and so on

One of the BCs is a Primary BC
All closure fields are mandatory
True
BG owner can change BC owner
True
In the SR name, Type 1 generally represents
the product
The Ìncident Counter` option gives the count of open SRs in
Both
Account number is mandatory to create an SR
Position based escalation is
when the escalation mails follow the reporting hierarchy
A Service Request has the following components
Creation Fields
Escalation Matrix
All of the above
On searching an account number, all the SRs created on that account can be
viewed
True
SR1234 is in Purnima`s self tray. Vishal can access the SR and edit \ close it.
True
The option used to check the audit trail of the SR is
View All Notes
BC can be created without a BG

True
Step TAT
is same for all steps
can be different for each step
Once in the self tray of a user, nobody other than the user can access, modify
or close the SR
True
TAT for every step in an SR is called
TAT
SR TAT
User ID can be created without a BG and BC
True
To migrate a process in FCRM, the following are required
Create a BG
All creation fields are mandatory
To close an SR, the value in which drop down has to be changed to `Closed`?
SR Status
Incident Status
Every BC is mapped with a
Both
1. `BC Tray` view is where all the SRs assigned to a BC can be viewed and
accessed
2.SRs in a BC can be accessed by all the users in the system
Only 2 is True
SR TAT = 7 days
Step 1 TAT = 4 days
Step 2 TAT = 3 days
SR created on Friday, 28th June
What is the due date? (Weekly holiday on Sundays)
5th July
SR TAT = 4 days
SR created on Tuesday, 28th June When will FCRM send the 1st level
escalation mail? (Weekly holiday on Sunday)
2nd July
All fields in the SR are mandatory
User - BC BG
`Self Tray` view is where all the SRs assigned to a User can be viewed and
accessed
False
Summation of Step TAT in an SR is called
Revised TAT
Final TAT
Customer data in FCRM
is accessible to all users
has restricted access for international customer data
A ______________ mapping defines the user structure in FCRM
SR - BC BG
User - BC - BG
Customer data for all international geographies has a restricted access in
FCRM
All decentralized options are available under
Create Incident
Incidents
level escalation in the SR has been mapped to Vishal. If the SR has both
direct and position-based escalation, to whom will the 1st level escalation
mail go to?
Vishal
-TAT for every step in an SR is called
-All decentralized options are available under
-Summation of Step TAT in an SR is called
of the problem and suggest a solution. YES
At a business meeting if you are found fiddling with stationery

items, it gives a clear indication that you are distracted It you have a
colleague who has a bad breath and is not aware of it, it is always
kinder to inform him/her and not paying attention to the
surroundings. TRUE
To be a good conversationalist one must keep their comments long

and elaborate. NO
At social informal gatherings, introductions follow the hierarchy of
age, gender, and then social status. YES
To make tone and expression visible on a mail you could use smileys
even in a formal business communication. NO
If you need time to accept or decline an invitation, it would be polite

and helpful to send a note acknowledging the invitation.
YES
As per a study conducted by Kenan-Flagler Business School,

workplace incivility in terms of rudeness caused ____% of customers
to take business elsewhere. 31%
A well-written letter on good stationery is much more personal,

meaningful, and touching than a telephone call or an e-mail
message. YES\
One nice way to begin being a better conversationalist is to start

greeting people whom you meet. YES
You must always respond when an invitation contains R.s.v.p.

YES
What you communicate to others is conveyed not only by your

speech but also by non-verbal signals. YES
A warm, friendly environment in the workplace makes business a

pleasure for both employees and customers. YES
If you see someone sitting with their arms folded, legs crossed, head
down with a frown, you would think that the person is
dejected
If the customer makes very few gestures, one must use extensive
gesturing to make up for the customer`s lack of gestures.
NO
At business functions neither men not women are helped with chairs
unless they need it. YES
When you take a customer out to lunch (after which you are
expected back at office) even if your guest asks for an alcoholic
drink, you should make it a point not to take one yourself.
YES
It is best to adopt a neutral and respectful stance with regard to

religious or cultural values and beliefs. YES
You must not send mail to an e-mail ID you have seen on a
forwarded message. YES
While breaking the ice one should remember to all of

the above
One must use judgmental language while offering criticism.

NO
As per guest etiquette code, when you are visiting your host, after
you sit down you can place your bag on the host`s table and make
yourself comfortable. NO
More than power and hierarchy business activities are based on

chivalry. NO
If your subordinate approaches you complaining of discrimination

subjected by a colleague, how would you handle the situation.
You will guide him or her for dealing with the problem
In professional atmosphere, men and women are treated alike,

according to their importance in terms of rank and superiority.
YES
Visitors with prior appointments should not be kept waiting.

YES
Whatever be the purpose business letters are always formal.

YES
Is it important to interpret body language of others? Yes,

it is so that you can tune your own
When serving a customer, carry out the transaction accurately, if not

completely or on time. NO
For highlighting the text in a business letter which of the following

may be used? ANY OF THE ABOVE
During festive seasons, you may send your greetings in plain text
format. YES
A warm, friendly environment in the workplace makes business a

pleasure for both employees and customers. YES

correspondence concerning him/her to other people. YES
A brisk pace symbolises that you are energetic and full of
vitality
A formal style of correspondence would be precise, to the point, and

businesslike. YES
One can avoid receiving spam to a great extent, by not specifying

their corporate id while registering on any website. YES\
If you see someone sitting with their arms folded, legs crossed, head
down with a frown, you would think that the person is
dejected
The management of ICICI Bank reserves the right to examine e-mail,

personal file directories, and other information stored on company
computers, if required. YES
It is OK not to respond to a business invitation. No, it

is very thoughtless and causes a great deal of inconvenience to your
host.
Pressures of achieving targets and meeting deadlines is an

acceptable excuse for often overlooking the small courtesies and
everyday manners NO
You must introduce the person of _________. greater authority

to the person of lesser authoritywrong
When a call leaves one or both persons dissatisfied, the reason is

more often not the content of the call but the way it was conducted.
YES
Before taking action on a customer`s request one must

BOTH
To strike a good conversation, you must talk incessantly.

NO
The best way to tackle office gossip is to stay away from it.
YES
Women may remain seated while being introduced to someone.

NO
You should always inform the customer of the standard turnaround

time that would be required to deliver a product and ensure that this
is Ok by the customer. YES
ANY OF THE OBAVEwrong
Which of the following are the key aspects of body language?

All of the above
The ground rule about speaking at meetings is to think before

saying anything. YES
One must avoid too many hand gestures especially when

saying something serious like pointing a mistake
_____________ is the major means by which we connect with people.

Conversation
boss to the customer
Conversation is neither a discussion nor an argument.

YES
What is the importance of an effective business correspondence?

ALL OF THE ABOVE
What should you do if someone introduces you by the wrong name?

correct the person politely and immediately
You should extend a handshake when someone else extends a hand.

YES
None of the ICICI Bank premises are smoking zones.

YES
One can avoid getting into a flame war by avoiding topics that
typically lead to an argument like ALL OF THE ABOVE
As per the Kenan-Flagler Business School study, ______% employees

thought of changing their jobs due to workplace incivility.
33%

following might be a suitable attire for you? A formal
shirt and trousers with a jacket
If you must attend a call on your mobile during a meeting, then you
must ALL OF THE ABOVE
A ________________ is an exchange of abusive messages that threatens

to continue unabated. flame war
You must fax copies only when the message to be sent is urgent or is
expected by the other person/party. YES
While writing an e-mail, writing ALL CAPS is considered SHOUTING

and therefore RUDE. YES
The service mantras prescribed for dealing with customers should

also be followed when dealing with vendors. YES
______ is a social title that does not reveal the marital status of a
woman. MS
What kind of tone would you use while communicating with clients
over e-mails? formal and respectful
At the end of every meeting, it should be ensured that ______ are

circulated clearly stating further action with specific deadlines and
responsibilities. Decisions
For a better listening, one must not let their mind wander
when someone is talking
A condolence letter should not be distant
Pressures of achieving targets and meeting deadlines is an

acceptable excuse for often overlooking the small courtesies and
everyday manners. NO
When you take a customer out to lunch (after which you are
expected back at office) even if your guest asks for an alcoholic
drink, you should make it a point not to take one yourself.
YES
If you sit back on your chair with your spine straight, it indicates
alertness and confidencewrong//trustworthy
The management of ICICI Bank reserves the right to examine e-mail,

personal file directories, and other information stored on company
computers, if required. YES
correspondence concerning him/her to other people. YES
Seniors must be addressed with their surnames prefixed

with a Ms/Mr.
Sending e-mails to friends and relatives during office hours is a

breach of confidentiality
If you laugh a lot while talking to others, it indicates that you are
apathetic
Crossing your arms in front of you will make you appear

______________. Accusatorywrong
Under which of the following conditions should you avoid shaking

hands? While saying good-bye to people at a
gathering
If the prospective customer`s eyes are downcast and face is turned

away he/she is weighing your proposal////AAAA
If you have offended someone or made a mistake and are sorry

about it, the best thing to do is apologize in
personwrongcccc
very glad talking to the person
We generally listen a and bwrong
If you have a name like Kiran (which could leave the reader guessing
as to whether you are male or female) you could help by signing the
letter off such as Kiran Rao (Male)
If your subordinate approaches you complaining of discrimination

subjected by a colleague, how would you handle the situation.
Tell him or her that such things are part of professional life and
must be ignored
A condolence letter should not be sincere
Sending e-mails to friends and relatives during office hours is a

flaming
When faced with a situation of racial/religious discrimination at ICICI

Bank, what should be your immediate action? Consult your
peers to decide the best course of action
You are a part of a group which was introduced to a newcomer.
However your host did not introduce you to this newcomer. What
should you do? Prompt the host to introduce youwrong
Look for eye contact permission before you enter a _________.

Cabinwrong
very glad talking to the person
Instead of saying `You have done a bad job` which of the following
can be used? Anybody could have been done this in a
better mannerwrong
Standing with your hands on your hips and tapping your foot shows
that your are attentive and listening
What is the ideal thing to do if you get a virus alert message?

BOTHwrong
Enablers. = true
One time exercise is called red tagging = false
S5 is started supremely at the beginning of the Five S implementation

initiatives and should be similar to S1, S2, S3, and S4. -= false
WTMIS is available at Universe/ Quality Portal/ WTMIS/ Self Audit = true
Which of this S5 statement does not carry its spirit?= S3 ensures everyone
always keeps things clean and that things are in a good working order./
Discipline while sorting items (S1) ensures that storage areas are clean and
hygienic

conformances, C- Rules and Regulations = A and C/ B and C
Stationery(daily usage)should be kept in? = Bottom drawer of the pedestal
A 5S auditor is the one who has developed basic Five S E learning module=
true s
A five S auditor should have been identified by superior to conduct Five S

audits going forward = true
In audit, the actual review takes place during = Report writing/ Opening
meeting
What is work station?= the smallest unit of a workspace or an office

called = Self audit
Bucket 4 items may = Needed Regularly But Excess in Quantity / Wanted But
Not Needed
Items in Bucket 2 are = Needed Regularly But Excess inQuantity / Needed But
not Regularly / Needed Regularly / Wanted But Not Needed / sCRAP
Items in Bucket 3 are =Needed Regularly / Wanted But Not Needed/Needed

But not Regularly
The need of Bucket 5 items is = Wanted But Not Needed/ Scrap
Bucket 5 items are only apllied by red tag = false
The Policy of Document Retention Period for the Location is necessary = true
MOP means = Measure of performance
MOP means Management of Personnel = false
_________ is the area where the said methodology is not only in place but is
giving benefits in a distinctive way.= Fieldwork /Workplace
The principle for identifying Needs and Wants comes from the purpose of the
workplace.= false
PEEP means = Place for everything and everything in it`s place
After audit, the auditee will take necessary actions to correct or prevent non-
conformities. The corrective actions are to be formally communicated back to
the ______. = Lead auditor
S3 would help in = Detecting Subtle Abnormalities
Detecting MissingFiles/ papers is part of which step of Five S = S3
What does Kaizen means? = change for good
A classic case of refilling a Fire Extinguisher which has passed its due date is
a = Period Sticker
Even if one criterion in the ______ checklist is not met, the workplace shall not
qualify for a Level Rating. -= Enablers
What is S4 = Standardisation
What does S3 means? = Cleaning With Meaning
The auditor has the responsibility to provide _______assessments and opinions

on workplace operations and controls = independent
What is the need of Bucket1 item?= Needed Regularly But Excess in Quantity
Daily files can be kept in = Top drawer of the pedestal / Common Filing
cabinet /Middle drawer of the pedestal
Which of these statements is TRUE? = Five S falls under the Kaizen umbrella
audit and reported back to auditor= 1 week/ 24 hrs
S5 means = Self Discipline

Management System = FALSE
S2 stands for= Systematic Arrangement
Kanban means = inventory list/ card index/ purchase order format
To keep the workplace visually managed is one of the major tasks of S4 =

true
Why are indexes prepared for the common filing cabinet and storage area=
should be with the owner of the resource only
The attendees of the audit opening meeting include = Location Head/ Branch
Head only
S5 known as ________.Self Discipline
What is the aim of S4 = Give guidelines/Standards for sustaining Five S
= Alphabetical and Segmental / Segmental only / Segmental and

Alphabetical
The auditor should not listen to the auditee = false sw

A Front View gives a picture of the storage areas in the workplace = false
The ________ is a strong supporter and catalyst for helping organizations

establish Five S and its management, compliance.= Manager
What is the vital step for provisions of Five S? = S1 / S4
Required files once in a quarter should be kept in_______________ Top drawer

of the pedestal/ Common Filing cabinet
Institutionalising Five S all across the organisation to make it a part of life

means Self Discipline = true
One of the condition of S5 is that all employees in the department /

workplace should be trained on Five S. This would include inducting new
employees into the S5 philosophy as well. = true s
Which step of Five S is part of Detecting MissingFiles/ papers = S3
Detecting MissingFiles/ papers is part of which step of Five S = s3
Is Standard Operation Procedure for a Printer is prepared in Five S = true s
Needed item is = One that is critical in terms of existence at the work place.
Region / Zone should have achieved that Rating = true 0073
What is Systematic arrangement? = putting things in their proper place
Which of this is the correct order of the Five Ss 1. Sorting 2. Spic and span 3.
Standardisation 4. Systematic arrangement 5. Self Discipline. = 1, 4, 2, 3, 5
Sorting is = segregating everything at the workplace into needs and wants
Among Five S ,S3 means = Spic n span
Level rating of a workplace with respect to Five S can be either 1 or _____2
Stationery(daily usage)should be kept in? = Top drawer of the pedestal
The needed items or files in bucket-1 regularly should be placed on racks

which are adjacent to the entrance in the store= true
Ideally inventory levels ,common place in a five S is zero = false
We can depict who is sitting where and where all the material resources are
located by seeing the top view of the front office = true
When should printers be checked? =Every week

Audit communication include-7% Verbal, 38%Vocal, 55% Facial Physical
Poka yoke means = visual tool
Spic-n-Span is = that you have to ensure that the branch / office gets dusted
everyday
_____can provide a history of sequence of various user activities and

a record of activities both by the applied methodology and
application of practice.-option 1
Which is the best example to report staturs of 5S compliance= Compliance of

Vashi Branch is 98%/ Rating of Vashi Branch is Level 2 with Compliance of 98
%
The circulation of the Autonomous Maintenance Calendar should be

circulated to all =true
The format 5W 1 H is an action plan of red tag = true
What activities need to be performed during S3 ? = cleaning
Which of the following is a feature of audit process? = Dependent/ systematic
Audit is a systematic, independent and documented process for obtaining

evidence and evaluating it objectively to determine the extent to which the
audit criteria are fulfilled. = true
_________ is the final part of the audit process. = Seeking explanations
Keeping things clean and in order is called Spic-n-span = true
_____ or more NC`s in one area can constitute a major NC = Two/ three
The auditor should always move in predetermined sequence during audit. =

true s
To report status of Five S compliance, ______ and corresponding Compliance

Percentage should be used. = Level rating
The auditor should not listen to the auditee = false
NCR stands for = New Compliance report / Non compliance report

Major Non-Conformities are those which directly affect the customers. = false

record of activities both by the applied methodology and application of pra =
Audit
Level rating of a workplace with respect to 5S could be __ or ___ 1,2
The auditor must ensure that non-conformities are supported by ______ =

evidences
Which step of Five S defines the purpose of the workplace = Systematic

Arrangement /Standardisation / Self Discipline / sorting
In case, document retrieval from a filing cabinet is being audited, what should
the auditor keep in mind? = One cabinets can be taken as one location
Is it necessary for 5S Common place to have a Kanban card?= true
If there is hanging wire in the workplace it_________=Should be Red Tagged.
Audit______ is given in terms of compliance percentage by looking for

conditions listed in checklist for each level. = documents s / Report
The process of audit will be decided in the ______ meeting= closing
WTMIS stands for = Workplace Transformation Management Intellectual

Source/Workplace Transformation Management Information System
Wanted items are those which are wanted but may not be needed from a
process point of view = true
Part of S3 involves preparing of autonomous calendar = false
Preventive actions with respect to workplace transformation can be taken by

conducting a Self-audit. = true
workplace if there is something to be red tagged. = false
Rule of personal items will = List Personal Items which can be kept in the
workplace
The Kaizen process aims at:
Elimination of waste
Reduction of Process time

Responsibility of operational staff
Bucket 1- Items that are needed regularly. E.g., Stapler,

Calculator, Writing pads.
Bucket 2- Items that are not needed regularly. E.g.,

Reference books, Few floppies, Old diaries.
Bucket 3- Items that are needed regularly but not so much

in quantity. E.g., Business cards, Photocopier paper,
Promotional material.
Bucket 4- Items that are wanted but are not needed. E.g.,
Cards, Photos, Speakers at desktop.
Bucket 5- Items that are considered as scrap. E.g., Old

calendars, Old documents, Old writing pads.
-Items in Bucket 3 are
-Is it necessary for 5S Common
place to have a Kanban card?
-The location employees for
their respective Locations can
conduct the audit.
Which of the following is appropriate to intrest rate? A nad c
The value that a bondholder will get on maturity is the___________ value.

Redemption or maturity
A bonn may be redeemed at______________ par value
Face value is called_______________ par value
The price at which it is currently sold or bought is called the ___________ of the
bond. Market value
The actual rate of return earned on an investment is called_____________

Yield
Rate of interest which equates discounted value of cash flows to the current
market price______________ Yield to maturity
Face value of the bound_____________ par value of the bound

Present value of future cash flows_____________ price of the bond
Repayment of principal every year_____________________ Amortisation
Coupon / marketprice *100______________ Current Yield
Interest rate is not specified on the bond. Maturity value is

specifield___________ Deep discount bond
The value that the bondholder will get on redemption _____________

maturity value
Interest rate offered on the bnd ________________ Coupon rate
Annual interest + maturity value _____________ Cash inflows
___________is a fixed payment or receipt each year for a specified number of

years Annuity
When choosing among mutually exclusive projects ,project with the highest
IRR should be chosen TRUE
NPV functions returns the net present value of an investment based on
discount rate and series of future payments and incomes TRUE
Net Present Value is the difference between the present value of cash inflows
and the present value of cash outflows
The project can be accepted if Net Present Value is positive or zero

TRUE
FV of an annuity = FV= A [ (1+r)n-1]/2
In Independent project both NPV and IRR will always give the Same
Time preference for money is generally expressed by an interest

rate
When the yield is higher than the coupon rate, price of bond
Decreases
YTM Stands for Yield to maturity
If Interest rate is not specified on the bond. Maturity value is specified that
bond is Deep discount bonds
Repayment of principal every year is Amortisation
IRR is the rate of discount, when applied to a series of cash flows, makes the
NPV of the cash flows to Zero
Current Yield can be calculated as Current yield =
coupon/market price * 100
The interest rates account for the time value of money, irrespective of an
individual`s preference or attitudes TRUE
The IRR decision rule specifies that all independent projects with an IRR
greater than the cost of capital should be accepted If IRR greater than
cost of capital, Yes
A long term debt instrument with a fixed rate of interest is a

Bond
Face value is called Par value
Both NPV and IRR help in comparing competing projects .Under Mutually
exclusive projects sometimes NPV and IRR give different results ,then NPV is
better methodology TRUE
The formula for net present value is Present Value of Cash inflows -
Present value of cash outflows
A bond may be traded in a stock exchange. The price at which it is currently

sold or bought is called Market value
If yield is lower as market price is at a Premium to a par value
Bonds can be issued by government only FALSE
The discount rate is the interest rate that investors could earn on bonds
TRUE
The actual rate of return earned on an investment is called Yield
A bond is repaid on Maturity
When the market price is lower than the face value, the bond is traded at a
Discount
In NPV method cash flow estimation might be difficult because of

uncertainty
Present value can be calculated using ___________ excel function NPV
Price of the pure discount bond is the present value of the future inflow =
face value of the bond / ( 1+r ) n
NPV can be used to select between mutually exclusive projects

TRUE
IRR is the interest rate received for an investment consisting of payments
(negative values) and income (positive values) that occur at regular periods
TRUE
By using future value of annuity method if Rs.1000 is deposited at the end of

each year for three years @ 10 % p.a What is the value of this investment at
the end of three years Rs.3310
Bonds issued by Public sector companies are considered risk free and secure
FALSE
When choosing among___________ projects, the project with the largest

(positive) NPV should be selected Mutually exclusive
The interest rate on a bond is fixed unless it is specifically stated to

be___________ in which the benchmark rate and reset periodicity will be
indicated Floating
What are the features of the investment decision? Future benefit, by

way of cash inflows, occur over a number of years
IRR Stands for Internal rate of return
In amortisation principal will___________ Increase ,outstanding

amount
Net Present Value Method is a _________ cash flow technique for making
investment decisions Discounted
Price of the bond = P = C1 /(1+r) + C2/(1+r)2
Present values are___________ than the corresponding future value

Smaller
Coupon rate is otherwise known as Interest rate
Pure Discount Bonds do not carry an___________ interest rate

Explicit
The discount rate is the interest rate that investors could earn on bonds
TRUE
A bond may be traded in a stock exchange. The price at which it is currently
sold or bought is called Market value
The maturity value of a recurring deposit is future value of an

annuity
Time preference for money is generally expressed by an

interest rate
When the yield is less than the coupon rate, price of bond decreases
FALSE
NPV can be used to select between mutually exclusive projects
The relationship between NPV and IRR is NPV (IRR (values)

=0
If the NPV of a prospective project is positive It should be accepted
Cash flows= Annual interest +Maturity value
Price of the bond is arrived at by calculating the___________ value of the future

cash flows Present
The present value of the future cash flows is determined using the
Discount rate
Future value of an investment is the___________ value that an investor would

receive at the end of the specified period of investment
Maturity
IRR technique is useful when rescheduling Loans
NPV takes into account the Opportunity cost of capital
IRR can be found using Excel TRUE
If the IRR of the loan is equal to or higher than the desired IRR, the loan is
Profitable
Bonds issued by the___________ are considered risk free and secure

Government
A bond may be traded in a___________ Bank
The value that a bondholder will get on maturity is the

Repayment value
When will the bond trade at a discount? When the YTM is
higher than the coupon rate
YTM is the The bond`s external rate of return
Price and yield are___________ related Correlated/////cccccc
IRR helps the organization to determine how well a project will perform
under___________ interest rates Fixed
NPV takes into account the Fixed cost of capital
The maturity value of a recurring deposit is future value of an annuity
NPV takes into account the Fixed cost of capital
The relationship between NPV and IRR is NPV (IRR (values) = 0
Mathematical formula for Present value PV = FV1/ (1+r) + FV 2/

(1+r)+ FV3 (1+r) PV = FV1/ (1+r) + FV 2* (1+r)2 + FV3 (1+r)3
Rate of interest which equates discounted value of cash flows to the current
market price Pure discount bond
When the market price is higher than the face value, the bond is traded at a
Discount Premium
What is paid on the face value Principal Both a and b.
The value that a bondholder will get on maturity is the Face

value
If yield is lower as market price is at a Discount to a par value
ANSWERS
To qualify for a Level Rating, the self-audit scores for at least three
consecutive months should be above 90 %
-What is the vital step for provisions of Five S? S4
-Kanban means Card Signal
-Is it necessary for 5S Common place to have a Kanban card? False
-Items in Bucket 3 are Exessively
-A classic case of refilling a Fire Extinguisher which has passed its due date is
a Subtle Abnormalties
-What does S3 means? Spic n Span
-Which is the best example to report staturs of 5S compliance option 1
-Which step of Five S defines the purpose of the workplace Sorting
-What is work station? Smallest.
-The auditor should not listen to the auditee False
-One time exercise is called red tagging False
-After audit, the auditee will take necessary actions to correct or prevent non-
the ______. Lead Auditor
-S5 is started supremely at the beginning of the Five S implementation

initiatives and should be similar to S1, S2, S3, and S4. False
-Kanban means Card Signal
-The auditor must ensure that non-conformities are supported by

______Evidence
-Bucket 4 items may Wanted but not needed
-_________ is the area where the said methodology is not only in place but is
giving benefits in a distinctive way. Strength
-A 5S auditor is the one who has developed basic Five S E learning module
True
-What does Kaizen means? (Not sure but first 2 options)
-When should printers be checked? Weekly
-NCR stands for Non Compliance..
-After audit, the auditee will take necessary actions to correct or prevent non-
the ______. Lead Auditor
- Is Standard Operation Procedure for a Printer is prepared in Five S True
-What does Kaizen means? (Not sure but first 2 options)
-Needed item is One that.
-Items in Bucket 2 are Needed but not regularly
-Bucket 4 items may Wanted but not needed
-_________ is the area where the said methodology is not only in place but is
giving benefits in a distinctive way. Strength
-A classic case of refilling a Fire Extinguisher which has passed its due date is
a
-The auditor must ensure that non-conformities are supported by

______Subtle Abnormalities
-_____ or more NC`s in one area can constitute a major NC (Do not Tick 2)
-Which step of Five S is part of Detecting MissingFiles/ papers S3
-The circulation of the Autonomous Maintenance Calendar should be

circulated to all True
-In audit, the actual review takes place during Fieldwork
-Iz`(Other than one cabinet option.)

-The ________ is a strong supporter and catalyst for helping organizations
establish Five S and its management, compliance. Auditor
-Part of S3 involves preparing of autonomous calendar False
1. Poka yoke meansmistake proofing device

2. Which step of Five S defines the purpose of the workplaceSORTING
3. Audit is a systematic, independent and documented process for
obtaining evidence and evaluating it objectively to determine the
extent to which the audit criteria are fulfilled.True
4. The auditor should always move in predetermined sequence during
audit.False
5. S5 Common Place stands for_______1,3,5
6. Kanban meansCard Signal
7. Wanted items are those which are wanted but may not be needed from
a process point of viewTrue
8. Audit______ is given in terms of compliance percentage by looking for
conditions listed in checklist for each level. Score
9. To report status of Five S compliance, ______ and corresponding
Compliance Percentage should be used.Level rating
10.Is it necessary for 5S Common place to have a Kanban card?False
11.Major Non-Conformities are those which directly affect the
customers.True
12.MOP means Management of PersonnelFalse
13.S2 stands forSystematic Arrangement
14.Which of this S5 statement does not carry its spirit?Discipline while
sorting items (S1) ensures that storage areas are clean and
hygienic
15.One time exercise is called red taggingFalse
16.Is it okay to store the daily files on the floor next to your cabinet when
it is more in number as long as they are properly labeled False
17.To keep the workplace visually managed is one of the major tasks of
S4True
18.Institutionalising Five S all across the organisation to make it a part of
life means Self Discipline True
a. Self Discipline
19.Which of this is the correct order of the Five Ss 1. Sorting 2. Spic and
span 3. Standardisation 4. Systematic arrangement 5. Self
Discipline.Second Option
20.The auditor has the responsibility to provide _______assessments and
opinions on workplace operations and controlsindependent
21.Required files once in a quarter should be kept
in_______________Common Filing cabinet
22.In case, document retrieval from a filing cabinet is being audited, what
should the auditor keep in mind?Ensure each separate location is
covered at least twice
23.Self audit is done by employees
24. A five S auditor should have been identified by superior to
conduct Five S audits going forwardTrue
25.Which of the following is a feature of audit process?Systematic
26.To qualify for a Level Rating, the self-audit scores for at least three
consecutive months should be above90%
27.Among Five S ,S3 meansSpic n span
28.Needed item isOne that is critical in terms of existence at the
work place.
29.S5 meansSelf Discipline
30.What activities need to be performed during S3 ?Cleaning
31._________ is the final part of the audit process.Audit reporting
32.One of the condition of S5 is that all employees in the department /
workplace should be trained on Five S. This would include inducting
new employees into the S5 philosophy as well.True
33.The principle for identifying Needs and Wants comes from the purpose
of the workplace.True
34.If there is hanging wire in the workplace it_________Should be Red
Tagged.
35.The attendees of the audit opening meeting includeFive S Council
Before a location qualities for level 1True
Five S Auditor .True
Daily Files..False
Five E-learning module .False
Audit is SystematicTrue
The needed items are filesTrue
We can depict..True
Monthly Basis filesbottom of the pedestal
Major non-conformitiesTrue
Auditor is 2
Need of Bucket 5 is.Scrap

Even if one criterion in the enablers
Condition of S5 True
Bucket 1 .True
Invester levels, in afive S is zeroTrue
Daily Files can be kept in .Middle drawer
Bucket 1 ..Needed regularly
One of the answer issegmental and alphabetical
Rtule Of personal items.other that list personal option..
Front view gives.True
5W 1H is an action plan .True
Right InformationKnowledge
Level Rating of a workplace.1,2
Feedback..A & B
Institutionalizing.True
Location Employees.True
WTMIS is available.True
Process of the audit in in opening meting
S3.. Cleaning with meaning
Sorting..Segregating (Option 1)
Standard Operation Procedure.True
Aim of S4..Give Guidelines(Option 1)
S3 would help ..option 1
Auditor should always moveFalse
Preventing action .True
S5 philosophy as well True
Policy of documentationTrue
MOP.False(Measure of Performance)
Visually managed of S4.True
Even if one criterion in the ______ checklist is not met, the workplace shall
not qualify for a Level Rating.
-An auditor team size should be
-A 5S auditor is the one who has developed basic Five S E learning module
-S1 means
-What does S3 means?
-______ can provide a history of sequence of various user activities and a

practice.
-When should printers be checked?
-A Front View gives a picture of the storage areas in the workplace
-The format 5W 1 H is an action plan of red tag
-What is Systematic arrangement?
S1 means
-What is S4
-Rule of personal items will
-What is Systematic arrangement?

-Why are indexes prepared for the common filing cabinet and storage area
2
-Which step of Five S defines the purpose of the workplace
Sirish has opened an account with Rs.10000 on Jan 1,2008. He has

withdrawn Rs.9000/- on January 12th. He deposited Rs.5000- on March 31st.
The quarterly minimum average balance maintained by
him is less than Rs.5000-
What function to be selected to calculate the payment amount in excel

PMT
Cumulative fixed deposit or Reinvestment deposit are fixed deposit schemes

offering compound interest
Sundar has an overdraft balance of Rs.36500 on September 1st. The interest

rate is 20%.What is the interest charged to the account on September 30th,
if there were no transactions in the account during the month? 600
A person lends money at compound interest to be paid in 1 year. Does this

mode of lending earn him more moneythan lending at simple interest ?
Yes, earns more
Fixed interest payment option is all of the above
Interest on overdrafts is calculated on which method? Daily

product method
What are the three factors taken into account for calculation of Simple
interest b)Amount of deposit, period of deposit and rate of interest
Interest component of EMI Keeps decreasing month on month
Average minimum balance scheme is best over the minimum balance

scheme? Yes, true
The total interest earned under compound interest scheme is higher than the
interest earned under simple interest scheme true
How is average minimum balance calculated? a) The balance in
the savings account at the end of each day is taken into account and added
up at the end of quarter. This total divided by 90 gives the average balance in
the savings account.
Fee payable for borrowing the money is called a) Interest
Reschedulement means Both b and c.
Overdraft is a facility where the customer can draw Over and above
the balance available in the account
Cumulative fixed deposits provide highest benefit due to power of

compounding When investors start saving early in their career
and stay invested for a longer period
Bill purchase or bill discounting is All of the above
With amortization table one can All the above
While amortisation Interest is calculated on the principal outstanding at the

end of each month on ------------------balance method Diminishing value
method
Fixed deposit schemes offering compound interest are called

a)Cumulative fixed deposit or Reinvestment deposit scheme
With an increase in floating rate, if the tenor goes beyond the retirement age
of the borrower EMI is decreased.
Floating interest scheme on deposits attract Both A and B
Sheetal receives monthly salary and dividends from her investments in the
beginning of the month,but she might need to withdraw the entire amount on
an emergency Savings account with average minimum
balance option is suggestible
The amortization table calculates the All of the above
Floating interest means Interest rates will be changing
Advance EMI is generally found in Auto loans
Banks offer Floating rate deposit / Floating rate loans to All of the
above
The holiday period given for the venture to take off and earn income for
repayment is called moratorium
Fee payable for borrowing the money is called a) Interest
Amortisation defines Apportioning of EMI towards principal and

interest/////DDDDD
Bill discount, here `discount` means Interest that is deducted by the

bank.
In Step Down Schemes the monthly installment is brought down

every year
Bullet repayment is Bulk repayment after a particular period of time
To get the PMT value these values must be entered Amount borrowed,
rate of interest and term of loan and payments per year.
Floating rate deposits are offered at a percentage higher than

The benchmark rate
PMT function in the MS Excel helps To calculate the EMI

amount.
How is Simple Interest determined by interest rate c)Multiplying
In Step Up schemes the monthly installment is Increased

every year
Interest on overdrafts =--------------------- x rate of interest x number of days

a) Amount outstanding
Interest rates changes from time to time. The risk is critical when the
contract is For a longer period of time
Average minimum balance scheme is best over the minimum balance

scheme? Yes, true
Quarterly average minimum balance of Rs.5000 means The

balance in the account can even be 0 at any particular day,but the total of
the daily balances for three months,divided by 90 is equal to or more than
Rs.5000
Banks allow overdraft facility on what criteria Facility is allowed on a

case to case basis
One cannot withdraw money from the bank more than the minimum balance
maintained in the savings account yes
The mode of payment of interest and the periodicity of payment depend on

the type of b)interest
Pre EMI is the EMI paid forDisbursement done in installments towards

construction of a house
With the help of subvention finance companies can Both A and B
EMI is Fixed amount of repayment paid every month towards the

loan
A customer wants interest to be paid every month on the fixed deposit, is

that possible Can be given at a discounted rate
Sri.Ramaswamy has received Rs.1000000 - as retirement benefit. The deposit

scheme you would advise is Fixed deposit with monthly interest at
discounted rate, as Rs.5000- is insufficient for his monthly expenses
Cumulative fixed deposit for 10 years to earn maximum return
Interest is expressed in terms of a) Money
The Principal component on EMI keeps Decreasing Fluctuating
The option to choose fixed rate or floating rate is With the bank.
Structured repayments are All of the above
At the end of the amortization table The balance payment could be

less than or equal to 5. The balance payment could be more than 0.
The Principal component on EMI keeps Decreasing
Annual repayments are repayment of interest every year
Interest rate on savings account Varies from bank to bank

Car manufacturers would contribute a sum of money in the form of
Moratorium.
1. The formula for net present value is : Present Value of Cash inflows -
Present value of cash outflows
2. IRR technique is useful when rescheduling : Interest
3. Future value of an investment is the___________ value that an investor
would receive at the end of the specified period of investment :
Minimum///// Maturity
4. Present values are___________ than the corresponding future value :
Smaller
5. What are all features appeared in bond : face/market value & interest
rate
6. If Interest rate is not specified on the bond. Maturity value is specified
that bond is : Deep discount bonds
7. FV of an annuity = :FV= A [ (1+r)n-1]/v///FV= A [ (1+r)n-1]/2
8. Time preference for money is generally expressed by : an interest rate
9. If yield is lower as market price is at a : Discount to a par
value////Premium to a par value
10.The interest rates account for the time value of money, irrespective of
an individual`s preference or attitudes : TRUE
11.The interest rate on a bond is fixed unless it is specifically stated to
be___________ in which the benchmark rate and reset periodicity will be
indicated : Fluctuating////Floating
12.Repayment of principal every year is : Demortisation////Amortisation
13.The maturity value of a recurring deposit is : future value of an
annuity
14.Net Present Value is the difference between the present value of cash
inflows and the : present value of cash outflows
15.By using future value of annuity method if Rs.1000 is deposited at the
end of each year for three years @ 10 % p.a What is the value of this
investment at the end of three years : Rs.3310
16.What are the features of the investment decision? : All of the
above///Future benefit, by way of cash inflows, occur over a number of
years
17.When the market price is higher than the face value, the bond is
traded at a : Premium
18.The rate of interest is fixed at the IRR based on : all
19.What are the variables that need to be considered in the assets
business for a bank to make the profit : all
20.If the IRR of the loan is equal to or higher than the desired IRR, the
loan is : varies///Loss
21.Bonds issued by Public sector companies are considered risk free and
secure : true///FALSE
22.A bond is repaid on : Maturity
23.Pure Discount Bonds do not carry an___________ interest rate :
Implied////Implicit
24.Price of the bond = : P = C1 /(1+r) + C2/(1+r)2
25.If the NPV of a prospective project is positive : It should be accepted
26.NPV takes into account the : Opportunity cost of capital :
27.In NPV method cash flow estimation might be difficult because of :
uncertainty
28.Current Yield can be calculated as : Current yield = face value/market
price * 100
29.The relationship between NPV and IRR is : NPV (IRR (values), values) =
0
30.Present value can be calculated using ___________ excel function : NPV
31.When choosing among mutually exclusive projects ,project with the
highest IRR should be chosen : true
32.NPV can be calculated using : Excel
33.Face value is called : Par value
34.What is paid on the face value : Interest
35.Cash flows= : Annual interest +Maturity value
36.A bond may be traded in a___________ : bank///Stock exchange
37.IRR helps the organization to determine how well a project will perform
under___________ interest rates : Varied
38.The discount rate is the interest rate that investors could earn on
bonds : true
39.NPV can be used to select between mutually exclusive projects : true
40.When the market price is lower than the face value, the bond is traded
at a : Discount
41.A bond may be redeemed at : all
42.IRR is the interest rate received for an investment consisting of
payments (negative values) and income (positive values) that occur at
regular periods : true
43.The project can be accepted if Net Present Value is positive or zero :
TRUE
44.Bonds can be issued by government only : false
45.NPV stands for : Net present value
46.Bonds issued by the___________ are considered risk free and secure :
Government
47.When will the bond trade at a discount? : When the YTM is lesser
than the coupon rate
48.The present value of the future cash flows is determined using the :
Interest rate////Discount rate
49.A bond may be traded in a stock exchange. The price at which it is
currently sold or bought is called : Market value
50.Mathematical formula for Present value : PV = FV1/ (1+r) + FV 2/ (1+r)
+ FV3 (1+r)//// PV = FV1/ (1+r) + FV 2/ (1+r)2 + FV3 /(1+r)3
51.When the yield is less than the coupon rate, price of bond decreases :
false
52.Price of the pure discount bond is the present value of the future inflow
=: market value of the bond/(1+r)n///face value of the bond / ( 1+r ) n
53.YTM Stands for : Yield to maturity
54.___________is a fixed payment or receipt each year for a specified
number of years : Annuity
55.YTM is the : The bond`s discounted rate of return
56.Price of the bond is arrived at by calculating the___________ value of the
future cash flows : Present
57.A long term debt instrument with a fixed rate of interest is a : Bond
58.The value that a bondholder will get on maturity is the : Redemption
value
59.When choosing among___________ projects, the project with the largest
(positive) NPV should be selected : Mutually exclusive
60.NPV functions returns the net present value of an investment based on
discount rate and series of future payments and incomes : TRUE
--------------------------------------------------------------------------------------------------------
--------------------
Section: 1. Business Mathematics Advance
--------------------------------------------------------------------------------------------------------
--------------------
-IRR technique is useful when rescheduling
-Current Yield can be calculated as
-When will the bond trade at a discount?
YTM is the
-When the yield is higher than the coupon rate, price of bond
-If the IRR of the loan is equal to or higher than the desired IRR, the
loan is
-YTM is the
-Pure Discount Bonds do not carry an___________ interest rate
******************************************************************************
******************************************************************************
**************************
Net Present Value Method is a _________ cash flow technique for making
investment decisions : Discounted
When the yield is higher than the coupon rate, price of bond :
Increases
IRR is the rate of discount, when applied to a series of cash flows,
makes the NPV of the cash flows to : Zero
IRR can be found using Excel : TRUE
In amortisation principal will___________with annual payments and
interest will be calculated on the : Declines, outstanding amount
The IRR decision rule specifies that all independent projects with an
IRR greater than the cost of capital should be accepted : If IRR greater
than cost of capital, Yes
Rate of interest which equates discounted value of cash flows to the
current market price : Yield to maturity of a Bond
The actual rate of return earned on an investment is called : Yield

Which of the following can be termed as `contributory negligence`?
Expanding network of branches
Allofthe above
Which one of the following can be categorized as service providers?
Bank staff
Which of the following situations can be termed as bank fraud?
All
Which of the following statements is true about Nigerian 419 Scam? Select
the correct options.
In Nigerian 419 scam, `419` is the penal code number of the country
for cheating
Money is swindled from the victims` account through fraudulent

means, without the victims` knowledge
How can you prevent pharming?
Both the above
The critical fraud risk areas under non financial transactions include the
following
Request for address change

Request for Debit card
Request for opening an account
The Know Your Customer documents are a pre-requisite for opening an

account.
TRUE
Which of the following can be termed as deliverables?
Cheque books
ATM\Debit cards
PINS
What is meant by non-financial transactions
There is no term as Non-financial transactions, as all transactions in a

bank branch are financial in nature
What has to be tallied shift-wise, physically and with e-search
Gold coins
-Outsourced employees should NOT be given access to system passwords.

------False
-Backup CD`s of the last how many months of the surveillance camera should
be stored at the branch? --------6 month
-If you notice a fraud being committed, you should hold the fraudster only if
the bank has suffered a monetary loss. --------True
-Which of the following can commit a bank fraud? --------an employee
-Theft of cash because of human negligence is a case of------- pilface of cash
-Outsourced employees should NOT be given access to system passwords.----

false
-What is meant by non-financial transactions?
-What is skimming?
4) What precautions need to be taken if a customer opens an account by
depositing cash?---134
1) The customer should personally visit the branch
2) The customer must definitely provide details of procuring the cash
3) Original documents should be submitted for verification
4) Documents should be verified by branch officials and photocopies

must be signed by them
5) Which of the following situations can be termed as bank fraud?---13
1) A bank customer providing incorrect personal information at the

time of opening an account
2)A cheque in which the date is overwritten but which is counter

signed by the account holder.
3)A husband signing bank documents on behalf of his wife, who is the
account holder.
4) An account holder closing a fixed deposit scheme prematurely.
8) If a fraud has led to monetary loss, then what should you do?--134
1) Follow the transaction chain to trace the final destination of the

money involved
2) Revert the changes made by the fraudster
3)Freeze the funds if the funds are available at the bank
4) Report the fraud in the FMR and involve the risk containment unit
(RCU)
14) Which one of the following can be categorized as service providers?--3
1) Bank staff
2)Customers
3)Clearing vendors
4)All of the above
15) Some of the ways in which you can reduce cases of fraud during account
opening include-ALLL
1)Thoroughly checking the photocopies of original documents
2)Carefully scrutinizing the documents for alterations and tampering
3)Ensuring that the submitted KYC documents are self attested by the
customer
4)Ensuring that the contact numbers of the customer are clearly

mentioned in the form
19) Backup CD`s of the last how many months of the surveillance camera
should be stored at the branch?3 MONTH
1) 1 YEAR
2) 3 MONTH
3) 6 MONTH
4) 9 MONTH
23) Which of the following can be termed as `contributory negligence`?12
1) Blind trust
2) Unattended desks
3) Expanding network of branches
4) All of the above
5) None of the above
24) Which of the following statements is true about Nigerian 419 Scam?
Select the correct options.ALLLLLLLLL
1) It is a type of scam, the idea for which originated in Nigeria
2) In Nigerian 419 scam, `419` is the penal code number of the
country for cheating
3) Money is swindled from the victims` account through fraudulent
4) All of these
29) Service providers are agencies that are authorized to do the work of the
bank for various reasons.--Y
T/F
33) Pick the common type of frauds in banks.---124
1) Manipulation of books of account
2) Not adhering to internal controls
3)Not adhering to the company code of conduct
4) Pilfering of cash
35) The critical fraud risk areas under non financial transactions include the
following-ALL
1) Request for address change
2) Request for Debit card
3)Request for opening an account
4)Revoking a stop payment request
36) What are some of the key fraud risks in opening an account without
proper documentation?--24
1)Beneficiary of fraudulent internet transfers
2)Cash deposited in the account can be fraudulently withdrawn
3)Integrity of the staff is not at the highest level
4) No protection as collecting banker in fraudulent collection of

instruments
38) What is skimming?-1
1) Theft of credit card information
2)Theft of credit card
3) Both the above

market discipline? 3
prudential and market conduct requirements? True

compliance \ regulatory breach to the senior management? WBP
All new product and processes can be launched only after taking approval
fromBoard of Directors false Compliance team false Product and process
approval committee
Which of the following countries have a single regulatory model? More than
one option may be correct. Non of these
prudential and market conduct requirements? Basel 2
Identify the field in which ISDA has attempted to reduce sources of risk
through pronouncement of regulations. More than one option may be correct.
Derivatives
Regulation aims at protecting financial services businesses from relationships

with consumers that involve property derived from crime or property destined
to fund crime. This primarily results in 1
What role does compliance function play in business activities? More than
one option may be correct.Monitoring
Which of the following functions would be referred to as the primary functions

of the regulator? More than one option may be correct.134
In the inspection rating model `CAMELS`, M stands for _ Management
The group compliance function primarily deals with____. More than one option
may be correct. Non of these
Point out the contents of the adequate risk management processMore than
one option may be correct. All
FATF stands for Financial Action Task Force
Who among the following is responsible for ensuring a robust compliance

culture within the organization?All employees in their respective functions
computing the regulatory minimum capital. Basel II
Given below are some of the sources of risk in any organization. Identify
which amongst the following affects compliance? More than one option may
be correct. 13

_____.Product innovations in financial sector
Money Laundering poses a threat to financial institutions as they are used as

channels by money launderers. What are the implications of the same?More
than one option may be correct. 123
The objective of this organization is to contribute to improved supervision of

to maintain efficient, fair, safe and stable insurance markets.IAIS
Employment contract is considered as one of the compliance tools. false
CACs model is used by RBI to rate__ foreign
Which of the following is not an example of compliance risk? Non of these

regulation. Identify the odd one out.Increase in profits of the business
option may be correct. 123
capabilities. Basel 1
As per the compliance framework all major policies are approved by board
also improve operational efficiency. Correct
What is considered to be a major objective of a whistleblower policy? 2
he term Regulation in banking refers to Rules issued

money into legitimate money. True
The banks senior management is responsible for establishing a compliance

policy. The key features of which are ____.More than one option may be
correct. 23
Oganizational DNA anchor with respect to Compliance is _Compliance with
Conscience
The compliance functionaries in the Group would have limited access to

information pertaining to their respective operations. Correct false Incorrect
Detection of unfair practices will assist the regulator in which of the

following? More than one option may be correct. All
Regulatory compliance is a risk management tool that ____. More than one
option may be correct. 2
Inspections are driven by ____.More than one option may be correct. 134
Violation of internal policies and procedures can result in which of the

following? Temporary suspension or termination of employment services with
the bank false

aspects of compliance are provided by _____. RM GROUP false Compliance
Group
A risk based compliance monitoring programme would help in ____. More

than one option may be correct.Key potential risk are reviewed at appropriate
level false 12
An overriding objective of a highly regulated compliance environment is that

it protect public intrest
The complaints handling policy primarily is aimed atEnsuring there is minimal

regulatory oversight where employees are in breach of regulations false
Providing a formal mechanism to investigate and resolve customer
complaints
Compliance risk is different from Risk management. Which of the following

are not the components of Compliance Risk? More than one option may be
correct.None of these
Which model of inspection is used by RBI? CAMELS
BCBS stands forBasel Committee on Banking standards false
Compliance function is not a key element of risk mitigation within any bank.
false
Management ASSESSING false non of these
information pertaining to their respective operations only. Trues
Which of the following is not the key objective of a regulation? Non of these

facilitate detection and prevention of non - compliance?Strong monitoring
capability

with any regulation. Non of these
Which is the coordinating body for the international group of financial

anti-money laundering and counter-terrorist financing?FSA false IOSCO false
Wolfsberg GroupwrongWRONG
Corporate governance deals with the management of companies with a view

to increase shareholder value by ______. More than one option may be
correct.Ensuring accountability
Business risks may lead to losses or unexpected costs, compliance risk puts
the entire organization at risk in view of annihilation risk (risk of cancellation
of license). correct
Compliance risk is an integral part of business risks and processes. Always
dentify which if the following are the compliance tools used in ICICI Bank.
More than one option may be correct. 12
one out. Business promotion
Due to the interrelationship of businesses between different financial services

in the same marketplace, the failure of any one of them can have adverse
consequences for the rest of them. This is known as ______ Risk.market risk
false Systematic Risk false

customer`s profile. This is to avoid _____ risk. Money laundering
In the inspection rating model `CAMELS`, A stands for _ Asset Monitoring

false
____ issued the Anti Money Laundering international best practices on

correspondent banking and private banking. Basel false Wolfsberg Group
The compliance area is critically important in identifying, evaluating and
addressing _______________.More than one option may be correct. 12
In ICICI Bank, business activities involving selling have been significantly

separated from activities of processing, by creating independent operations
units. True
Failure to comply with regulations would be damaging to the ____ and ____ of
the bank. More than one option may be correct.Brand and Reputation
Requirements to be put in place by the bank as a part of Anti-Money

Laundering isA proactive internal audit committee false Risk-based
transaction monitoring
In the inspection rating model `CAMELS`, M stands for monitor false

Management
Compliance meansActual knowledge about the environment regulations

applicable to the organization false
ARROW stands forAdvanced, Risk-Related Operating Framework false
In the inspection rating model `CAMELS`, L stands for liquidity

external parties. false
A board approved ____ is prepared to ensure that the key items requiring
periodically. Non of these false Calendar of Reviews
operational efficiency through better models, processes and controls. Always

internal audit function. True
privacy policy?Protecting and promoting the confidentiality and security of
customer information
Consolidated Know Your Customer (KYC) \ Anti Money Laundering Risk

Management.Group Risk Management false Group Anti Money Laundering
(AML) Policy
Internal Audit function. Correct false incorrect
process. Yes
___________ is the central bank of Singapore.Monetary Authority of Singapore
BCSBI stands forBanking Codes and Statutory Board of India false
As per the compliance framework, each of the regulatory requirements would

be mapped into any of these
FSA uses ____ framework uses for risk-based supervision of its authorized
firms. CAMELS false
A major factor behind Financial institutions being highly regulated isTo ensure
regulators are protected and can promote the public interest false To ensure
the safety and soundness of financial institutions and protect the public
Requirements to be put in place by the bank as for Basel II isInternal Capital

Adequacy Assessment Policy framework
Oganizational DNA anchor with respect to Compliance is none false
other investigations. false
Regulation mainly aims at protecting ____. More than one option may be
correct. 134
In the inspection rating model `CAMELS`, C stands for __Capital Adequacy
Urvashi has her latest credit card statement, can it accepted for Proof of
Address ? Y/N
The following documents can serve as residence proof
PAN card
NSC copy
Voter`s ID card
Electricity Bill
In case the payee is of another bank, what are the charges for Standing
Instruction
Charges for Banker`s Cheque
Charges for Demand Draft
Charges for Courier service
Setup charges and execution fees
For getting savings account linked to Demat account, the account should be
Non-Quantum-Optima Account. Y/N
Manish didn`t operate his Savings Account for last seven months since he
was on project in US. Will his account become dormant ?Y/N
When customer changes the branch , the existing cheque book, ATM card and
Debit card are destroyed .Y/N
If Johnson wanted to add a new name to the account, what is required
Written request and a new enrollment form, completed by all account

holders
Written request signed by the first account holder
Written request by the person whose name needs to be added
Which of the following is true with Current Account
It gives flexibility
It gives interest
It gives no interest
Inward clearing is the process where the cheques issued by customers

to________are processed and the accounts debited
Bank
3rd parties
Agents
Urvashi wants to open a simple account in her name where she can have the
flexibility to deposit and withdraw money anytime and also can earn some
interest on her money. Which type of account should she select ?
Fixed Deposit
Savings Account
Current Account
Vishwanath wants to issue a Standing Instruction , what all information is

required in the application form
Customer account number
Instruction start date
Frequency
Amount to paid
Payee`s account number
Payee`s relation
Select the benefits which are part of Infinity

Shopping
Stop payment instruction
Stocks trading
Request for credit card
What all document can Urvashi produce as Proof of Address for opening a
saving account ?
Electricity Bill
Telephone Bill
Copy of LIC policy
Latest premium receipt
Demand Draft is the form of remittance used for outstation remittances. T/F
Which of the following documents of Urvashi would be accepted as Proof of

Identity
Passport
Letter from existing bank
PAN
Fund transfer and Bill Payment are few of the benefits of the Internet Banking
facilityT/F
Income/Wealth Tax assessmenst can serve as identity proofs T/F

A Hindu Undivided Family can not open a current account T/F
Which of the following is true with ATM ?
ATM Only accepts the request for cheque
The request generated from ATM is processed at the Central

Transaction Unit and Cheque is mailed to the customer
Using ATM one can get cheque book on the spot
ATM can issue a single leaf for customer`s immediate use
Customer receives deliverables in two envelope after opening an fixed

deposit account. It (COMBI Cover1 ) includes
Phone banking user ID
Phone banking code
Infinity Passwords
ATM/Debit card PIN
Phone-banking user ID
FD Receipt
Which of the following can open a current account
Private Limited Company
Public Limited Company
Partnership Firm
Select the charges applicable towards applying for standing instruction
One time set-up charges
Execution Fees
Relationship Fees
Maintenance Fees
Can an individual withdraw money from non-ICICI Bank ATM ?Y/N
There is overhead on the customer in the process and funds get transferred
through internal reconciliationT/F
ICICI Direct allows investment in Government Bonds and Securities. T/F
For closing a Web Trading Account, the customer needs to give a telephonic
request. T/F
in case of transfer within the bank the customer pays one-time setup charges
and an execution fees.T/F
The crossed cheque can be deposited in the Payee`s account and can not be
used to withdraw cashT/F
Auto-Renewal option is available to renew the account at the end of the initial
tenure. T/F
Expansion of CIF is
Customer Information File
Credit Information File
Customer Information Filing
Urvashi produces her income or wealth assessment orders as Proof of Name,

will it accepted Y/N
POA is --Power of Authority
crossed cheques are Account Payee and can be used to with draw cash T/F
Anil is transferred to Amritsar and wants to change his branch in Amritsar.

What all he needs to surrender along with the application form ?
Pay-in slip
Account Opening Deposit
Cheque book
While scrutinising pay-in-slip one should ensure
The Type of account held by the customer
The date of the deposit is not required
The name and account number of the customer
Following are the proofs required for opening a web trading account
Identity Proof
Age proof
Residence proof
____is a transaction when the customer deposits an outstation cheque for

credit to his /her account
Collections
Outward Clearing
Inward Clearing
Cash Deposit
ICICI Direct allows investment in equities through Cash, Margin and Spot
products T/F
Date should be written clearly
Should not be post-dated / antedated
Amount in words and figures should match
If any alterations , it should be authenticated by the signatory
Pay-in-slip can be post dated or antedated Y/N
One can initiate a cheque book request , only if the account is linked to the
ATM card T/F
Any individual can open current account T/F

The essential details on the stop payment application includes
Cheque number
Date of issue
Cheque amount
Payee`s Name
Phone banking facility is for only selected customers Y/N
A Trust requires the following to open a current account
Certified copy of the trust deed
Resolution passed by the board to open the account with list of

authorized signatories and mode of operation
List of trustees with address
Along with application the customer should surrender the ___________________

when transferring his/her branch
ATM card
Debit card
Cheque book
The following documents can serve as residence proof-
Copy of LIC policy

A club/ Society / Association can open a current account- T/F
Cheques can be deposited through the ATM T/F
Customer needs to do nothing and the funds will be transferred through inter-
bank reconciliation , when he /she changes the branch T/F
All ATM`s are connected to Bank serverT/F
Share trading is offered as part of ICICI Direct -T/F
Any account in which there are no transaction for more than 6 months gets
marked as `dormant` in the system T/F
Cash deposits made during business hours is credited to the customer`s

account on the same dayT/F
All financial services can be done by a customer if authorised through

Personal Verifications T/F
Any account holder`s name can be deleted only through a written request
signed all the account holders, including the one whose name is to be deleted
T/F
Now Manish is back to India and wants to get his account re-activated, so
what is required for getting it done ?
Customer`s request to re-activate the account
Person`s identity proof through ID card , Passport or PAN

Updation in the system
Johnson have a saving account. He wants to remove one name from the
account holders` list. What is he suppose to do ?
Give a written request signed by the first account holder
Written request signed all the account holders, except the one whose
name is to be deleted
Written request signed all the account holders, including the one
whose name is to be deleted
If the ATM is on-line , how much money can be withdrawn from it per day per
card ?
5000
10000
15000
____________ and ___________ , providing last 10 transactions are 2 such non-

financial ATM services that provide account information in real-time mode
Credit statement and Debit Statement
Balance inquiry and mini statement
Balance inquiry and credit card statement
The left hand side of the journal book records entries which are in CREDIT
-The balances in the nominal accounts are transferred to this Account
-LF in a ledger book
-Kriti at the teller has posted the cash deposit of Rs. 8000\= by Sumitra twice.
What entries would you pass to rectify this error
-Saradha Maruthi Private Ltd, has issued a cheque for Rs.678900 for cash
withdrawal from their current account. The accounting entry would be debit
cash a\c credit saradha maruthi pvt ltd a.c for rs.678900 :false
-Going by the principle of conservatism, the closing stock is normally valued

at
-The most frequently used concept of accounting world wide is
-In the case of organisations,. the balance in the profit and loss account is
generally
-Exchange on DD is an income for the bank TURE
-When a customer deposits cash, the golden rule for debiting cash is credit
the giver
-Networth of a company
-Provison for Bad debt appears on the
-Siddharth Kamal has deposited Rs.48990 into his savings account

009001987678 .The cashier has wrongly credited 48900 to his account. He
has to pass an entry for Rs.90 to rectify the error
Going by the principle of conservatism, the closing stock is normally valued

at : purchase price or market price whichever is lower
The golden rule we follow while accounting in our journal book for nominal
accounts is : debit all expenses and credit all incomes
Mr. Singh had deposited Rs.25000\= cash in his Savings account no

001101008567. the teller by mistake entered the a\c no as 001101008657
erroneously. What entry would you pass to rectify this situation :1. Dr.
001101008567 RS.50000\= and Cr cash RS.50000\= 2. Dr cash a\c
Rs.50000\= and credit 0011008657 Rs. 50000\=
The home loans figure in the branch balance sheet as on 30.3.2008 was
Rs.340000000. On 31.3.2008, there was a repayment of Rs.20000000.The
homeloans figure in the branch balance sheet as on 31.3.2008 would be :
360000000
The balances in the nominal accounts are transferred to this Account : P& L
a/c
Networth: is the amount in case the business is wound up the owners should
get
The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correct: true
Balance with Reserve Bank of India will appear in the : Asset side of the
Balance sheet
The Bank branch has total savings deposits of 125000000 as on 30.3.2008.

On 31.3.2008, the deposits into savings account was Rs.2500000 and
withdrawals were Rs.1900000. The savings account figure in the branch
balance sheet as on 31.3.2008 would be : 125600000
The credit balance in the Balance sheet is written in the : Liabilities column
Zuben Musicals have deposited cash for credit of Rs.45000 into their current
account and Rs.4500 for credit to the account of Mr.Zubin. Cash account to
be debited with Rs.49500 : true

erroneously. What entry would you pass to rectify this situation
-The home loans figure in the branch balance sheet as on 30.3.2008 was
homeloans figure in the branch balance sheet as on 31.3.2008 would be
- The closed balances of the nominal accounts will feature in the Balance
Sheet`. Is this statement correct
-When a customer deposits cash , the golden rule applied for crediting
customer is
-When a customer deposits cash, the golden rule for debiting cash is
-Provison for Bad debt appears on the
How many times is the estimated number of road accidents in India

compared to those in the developed countries?
3 times higher
Which Cover is mandatory in Motor Insurance?
None of the above

Comprehensive Motor Insurance
Third Party Legal Liability protects car owners against legal liability arising
due to accidental damages.
TRUE
If an Insured takes a policy from ICICI lombard, when is the hard copy of the
policy couriered to him?
Same day or Next day if bought after 6pm
In case of Motor Insurance Claim, an insured can
Both a and b
Motor Insurance Policy protects against the following natural calamities.
Both a and b
Your Motor vehicle is covered against Burglary
TRUE
What is the extent of the Personal Accident cover that the Insured can opt for
other unnamed passengers in his car like his family, friends?
Rs 1 lakhRs 2 lakhs
What can we do to safeguard against against Calamities, manmade or natural

that strike without warning?
Take Insurance Cover
ICICI Lombard offers its customers a comprehensive Package Policy for four-
wheelers, which covers
All of the Above
What is the maximum NCB that can be offered on a Motor Insurance policy if
no claims are made?
upto 50%
Lifestyle diseases are an outcome of unhealthy lifestyles, smoking, lack of

physical exercise and consumption of high salt diet and saturated fats
TRUE
Which of the following is true for OPD treatment claims under HAP Policy?
All of the Above
What is the maximum Sum Insured for In Patient Hospitaliztion expenses

under cover A of HAP?
Rs 1 Lakh and Rs 2 Lakhs
Rs 3 Lakhs and Rs 5 Lakhs
What is the enrolment age for Health Advantage Plus(HAP)?
Between 18 and 70 years
Which of the following health product provides Hospitalisation cum OPD cover
Health Advantage Plus
After how many days from the beginning of a Family Floater Policy can the
medical charges be claimed except for accidents?
30 days
What is the age group eligible for taking Critical care Coverage?
18 to 55 years
To Claim Insurance, how many hours should the Insured be hospitalized under
instructions of a Medical Practitioner?
Minimum 24 Consecutive Hours
For an Individual Plan in Family Floater Policy, the minimum and maximum
age of Entry is
Min. 3 months and Max. 60 years
Min. 5 years and Max. 60 years
Which Section of Income Tax Law allows Tax Benefit for Health policies?
Section 80D
Which expenses are covered under cover A of Health Advantage Plus (HAP)
policy?
Medical charges of Insured for 60 days post hospitalization
All of the Above

In HAP Policy, Subject to continous renewal with the company, Pre existing
diseases are covered after
1 year
In case of a Home Insurance Policy, ILGIC Home plans cover not just the
structure but also the contents of your home.
TRUE
Terrorism cover in a Home Insurance Policy of ICICI Lombard is optional in

nature.
FALSE
ICICI Lombard`s Home Insurance covers the following natural calamities and
man-made disasters
All of the Above
What is the limit for Rent for Alternate Accomodation in a Retail Home Policy
of ICICI Lombard?
Rs 1 Lac for maximum of 6 months
Are Consumer Durables covered under the Burglary coverage of a Home

Insurance policy of ICICI Lombard?
Yes
Value of Jewellery, silver articles and precious stones covered under the retail
Home Policy is
Upto 50% of Sum Insured or Rs 1 Lakh, which ever is less
ICICI Lombard`s Overseas Travel Insurance has
All of the Above
How many months in advance can an Insured Student extend his Student
Travel Insurance Policy?
month 1
When going to Schengen countries, Is travel Insurance mandatory for Visa

purpose?
No
Is Hijack Distress Allowance given under ICICI Lombard`s Platinum Travel
Insurance policies?
No such cover is provided under any Travel Product
Hijack Distress Allowance given for max 7 days
While the core offer in a Travel Insurance is coverage of medical expenses,

there are also several non medical covers. Which of the following is one?
All of the Above
Majority of the universities in Australia, New Zealand, USA and Canada allow
waiver from on-campus health insurance with comparable domestic
insurance.
TRUE
If a Student studying abroad needs a cancer screening and mammography

examination, Is it covered under her Travel Insurance
Yes, Available if taken as an Add On cover with Plus Plan
In order to make a claim in Travel Insurance of ICICI Lombard while visiting an

EU country, the insured should contact
United Health Group
SOS International
In ICICI Lombard`s Overseas Travel Insurance, the premium is payable as a
Variable rate as a fixed slab for first 15 days and then on per day basis
Fixed rate for a 30 day slab system
Is Dental treatment covered in an Individual Overseas Travel insurance

Policy?
Yes but deductible of US$100 applicable
Which of the following are Excluded under Student Travel Insurance?
Both a and b
Can an Insured avail an additional discount on Premium in addition to NCB?
Yes, Voluntary Excess discount if he opts for a voluntary excess in

addition to Compulsory Excess
No Claim Bonus is allowed for a Motor Vehicle only if it`s Insurance is

renewed within____ of Expiry of Previous Policy
90 Days
An Insured has put luxurious Seat covers made of expensive leather in his
Audi Car. Can he take additional Insurance for these non Electrical Accessory
No
Which of the following is an Exclusion in a Motor Insurance Policy?
All of the Above
Critical Care Policy pays the claim on the first time diagnosis of ______ Critical
Illness covered in the Policy
In Renewal of Family Floater, 5% of Policy Sum Insured will be the additional

Sum Insured per renewal upto a maximum of 50% subject to no claims made.
TRUE
Section 80D benefit providing tax savings remains over and above the benefit
of Section 80C
FALSE
Which of the following treatments are covered under OPD treatment of HAP
Policy
Suicide or attempted suicide
In Family Floater, subject to continous renewal with ICICI Lombard, pre-

existing diseases are covered from
2nd year onwards
Which of the following illnesses are covered under Critical Care?
All of the Above
Medical Tests in Family Floater are compulsory for persons who are
45 years and above
46 years and above
Mr Singh wants to insure his newly built house under a Home Insurance policy
with ICICI Lombard for 5 years. What % of discount can he get for the same
0.5
0.25
Furniture, Fixtures and Fittings of an Insured Home are covered under

Burglary cover of the Home Insurance Policy
Yes
Travel insurance is mandatory for
All of the Above
For a Student Travel Insurance, the student has to be between the age
16yrs to 35yrs
Can One extend a travel policy
YES
Is any Pre - Medical check up required for taking a Student Travel Insurance
Policy from ICICI Lombard?
Yes
Senior citizens between 71 and 85 years have to undergo a medical check
up before Travel policy issuance at their own cost.
TRUE
Silver Plan of Travel Insurance also includes the cost of Medical Evacuation
back to India.
TRUE
If an Insured is a member of a recognised Automobile Association in India, he

gets an additional discount on his premium
FALSE
ICICI Lombard`s Motor Insurance Policy is governed by
Indian Motor Tariff
Can a Motor Vehicle Owner Insure the Electrical and Non Electrical
Accessories like Music System fitted in the vehicle?
Yes
What is the discount available to an Insured if he has installed an ARAI

approved Anti Theft Device in his motor Vehicle
2.5% on OD premium upto a maximum of Rs 500
Can the owners also opt for a Personal Accident Cover for Passengers in the
car under a Motor Insurance Policy
Yes
What is the age upto which Family Floater policy can be renewed
60 Years
In Family Floater, An Insured child between 91 days and 5 years must be

accompanied by an adult in the policy
TRUE
What is the duration from the inception of a New Critical care policy during
which no claim is payable?
90 days
What is the Toll Free Call Centre No. of ICICI Lombard GIC Ltd
1800 209 8888
If a Person is diagnosed to have contracted a critical Illness within first 3

months of the Critical Care Policy, Is it covered under it
No
A Home Insurance Policy of ICICI Lombard includes
Burglary Cover
Home Insurance Cover available under Platinum travel Insurance plan

provides a Sum Insured of _______ for Building and _______ for Contents.
Rs 20 lakhs and 5 lakhs respectively
iAAA rating that ICICI Lombard has received from ICRA signify
Best Company
Student Travel Insurance of ICICI Lombard is available with a continuous

cover for
2 years
ICICI Lombard`s Student Medical Insurance offers the following Plan
Only A and B above
Section: 1. General Insurance: Motor Insurance
------------------------------------------------------------------------------------------------------------
----------------
-If an Insured is a member of a recognised Automobile Association in India, he

gets an additional discount on his premium.
------------------------------------------------------------------------------------------------------------
----------------
Section: 2. General Insurance: Health Insurance
------------------------------------------------------------------------------------------------------------
----------------
-What is the age upto which Family Floater policy can be renewed?
-Medical Tests in HAP Policy are compulsory for persons who are
------------------------------------------------------------------------------------------------------------
----------------
Section: 3. General Insurance: Home Insurance
------------------------------------------------------------------------------------------------------------
----------------
-A Home Insurance Policy of ICICI Lombard includes
-Value of Jewellery, silver articles and precious stones covered under the retail
Home Policy is -
-What is the discount applicable for a Long term Home Policy of 3 year
duration?
------------------------------------------------------------------------------------------------------------
----------------
Section: 4. General Insurance: Travel Insurance
------------------------------------------------------------------------------------------------------------
----------------
-iAAA rating that ICICI Lombard has received from ICR
Once the files are updated in the Finacle zone wise, a file is generated for the
vendor to add payee upadation false
The application displays invalid field details inInvalid field description area
false
To begin data capturing process click on theReports falise Acknowledgement

false
Final action after the Finacle processing activity is completed is Mainting

voucher
The details to be verified in the ICTM screen against each record are Cheque
date false
Signature of the customer is matched against Record false
If data on the cheques is not read correctly rejected
This band gets read at RBI cheques processing center MICR
Second sub activity in Finacle processing isUploading data to a ftp site

MICR BAND
Inward clearing starts from the receipt of the cheques from Clearing house
To reverify the Finacle upload file, in the Finacle user menu enter TM
Screen with regularized zone details displays 12
Select the merger of the floppy files onto disk files option in theFinacle user
menu screen false
Where are the batched cheques that are to be balanced displayed select
batch
In the ICTM screen to check the amount blocked in the account check the
Avail field false
To commit the debit in customer`s account in Finacle press F10
Final step in the batch balancing process is Uplad in finacle
Posting meansCustomer accounts are debited after verification
RMI upload process is for Debit
After suspending the zone you initiate posting function inMICZ option
Before you start posting the cheques in the relevant zone, you have to
Suspend it
he details to be verified in the ICTM screen against each record are Date
In big centers like Delhi RBI acts as a Clearing
To upload files into the finacle server click on Admin process
On the Finacle user menu typeOCUPLD
The third option on the menu screen is Input
First sub activity in Finacle processing is Outward clearing zone
Image files are taken from the chequemark application through payee details
entry in Admin tool manu
First sub activity within chequeMark processing is toAcknowledge encoding

file given by the bank false
Excel format is sent to Branches

Before uploading data file into Finacle the vendor Bank wise false
To verify the debit entries in each account, in ICTM you type V
One done with all the corrections in one batch click Submit
The process involved in transferring money through cheques is Clearing
another bank Cheque
Reject re-entry screen displays the list ofRejected cheques and the
corresponding cheque images
the clearing cheque Cheque deficit fielsd
Data is captured on which screenCheque encoding screen false
In clearing transaction upload maintenance screen typeName in the report

field
Validation report consists of Cant be processed
Clearing functions can be broadly classified as both
Click the mark button to change the status of the batch to Balanced
After batching of cheques is doneThey are put into NCR machine to be sorted
out
n the inward clearing menu select MICZ option byPressing the numeric key 2
and press enter
In technical verification process each cheque is checked for alteration both

false
Finacle application marks all return cheques are marked with reject flag as y
The SOL id is filled by default
In print menu you have the option of printing 1
Data can be uploaded into the Finacle system in 2
To access function list press F2
verify the displayed account details with the physical cheque Manually
Data capture for the inward clearing cheques is done throughChequemark
inward clearing
Select location of file from file name obx
After the data is matched it is forwarded to IVR unit for Tech. ssec.
NCR machine scans cheques and saves the images
entry command inAdministration tools menu
To generate the return command, which key do you select in the document
processing menu Returns\What is the most common way for ICICI bank
customer to transfer money to another ban Cheque
To create a data file you click on Create file button
n adminstration process select Export
To generate exception report select view button false Generate button
In the inward clearing process batch balancing is the next step after Reject re
entry
To mark the returns in checkmark you need to open return processing window
RBNL stands for Received
called Inward clearing
Purpose of marking cheque return in Finacle isRectify deficit accounts false
Return memo is generated because sent to customer false
In the document processing window you click on RBNL
n Finacle menu to select the clearing option either Both
The process where clearing is initiated is called Service false clearing house
Which function key to press to return to the inward clearing menu F4 false
F10
Which function do you use to start the posting process P
To display the validation report on the foreground F
In the function field type v

hird sub activity of Finacle processing is inward report
Discrepancy in any of the six basic fields displays the status of the batch as
Balanced
To generate the file on the Finacle menu type command EXECOM
When you select encoding file and click it open, the system automatically
generates Batch no
File provided to the vendor has Zone
Pressing which key directs you to inward clearing menu F7
The upload is carried Branch wise false
In how many steps you can upload the data file into the Finacle 3
Which function key to press to display print parameter acceptance form F4
Com script promts you to type the name of the script you want to Execute
ICTM screen also displays Both
To select print queue enquiry in the background menu Both
Posting is done in Manual mode false
Before starting the merging process the system prompts for the zone in
Merge file panel screen
Actual process of batch balancing is done in batch
Cheques are modified manually only after Scanned images
Exception field provides reason for which the cheque is not clearing
Checking the cheque date is necessary because Both
After manual verification cheques are also verified with ICTM screen in finacle
he process involved in transferring money through cheques is Clearing
Cheque false Outward clearing process false returns processing
Volatility (s) is normally in the range of _________ to _________ for government

securities
2.5 to 3%
5 to 7 %
As per John Bogle, investing is an act of _____, a willingness to postpone

Faith
Volatility (s) is normally in the range of 15% to ______ for an equity mutual
fund portfolio
0.18
Compounding is generation of returns on reinvested earnings-t

None of these
Which of the following statements are false about asset allocation?
. It is a group of assets held together
It strives to obtain the desired portfolio characteristics to suit distinct

investor profiles
A widow with little experience in financial matters will ideally have
High appetite for risk
Low appetite for risk
First 123

FALSE
Portfolio diversification generally aims at enhancing return

FALSE
Lowering risk
Market risk premium depends on
Perceived risk of the stock market
None of these
Risk adjusted performance brings out the performance ordering (assuming

positive average returns).
Principal
When one is investing in the stock market, one needs to think __________.
Equities
Long-term

speculation---t
Investors __________ every time they commit money to something they don`t
understand.
Need to take expert advice
None of these
Speculate
Beta indicates a stocks Sensitivity relative to the market
Business Cycle
Investing involves long term planning wherein you need to know
Investing money is putting that money into some form of `___________` - a

None of these
Security

actual return
FALSE
In investments the safest road is always the best.
Which of the following statements are true about risk premium
FALSE
As per Burton G. Malkiel, investing is a method of purchasing assets to gain

Predictable appreciation
Predicable safety of principal

Real wealth is created almost magically through the most mundane and
commonplace principles of
All of these
Market risk premium is the additional return over the risk-free rate needed to
Compounding is
Investment risk is related to the probability of earning a ___________ actual

return
Low or Negative
Assumption of current income and consumption for the future too
Calculate the mean for the following data points 14, 15, 15, 15, 16,16,16,17
15.5
except
Quality of management
Most stocks have beta values in the range of 0.5 to ______
1.5
Market risk is that portion of a securitys risk that __________ be eliminated

Cannot
Investing money is putting that money into some form of `Security` - a fancy
word for anything that is secured by some assets.
Investing involves long term planning wherein you need to know the following
How much money you will need to achieve your goals
(Return on the portfolio-Risk Free Return)/Beta
(Return on the portfolio-Risk Free Return)/Standard Deviation of the

portfolio return
As per Warren Buffet investing is the act of seeking ______________ at least

None of these
Price
Value
Stocks, bonds, mutual funds, certificate of deposits, etc., are commonly

termed as Gilt

dependent on
Market risk premium varies from year to year and most estimates suggest for
US that it ranges between ____________ per year
10 to 15%
4 to 8%
Which of the following statements are false?
If beta 1.0, the security is more risky than market index.
If beta = 1.0, the security is more risky than market index.
If beta > 1.0, the security is more risky than the market index.
Which of the following statements are false

investment needs to be sold
None of these
Which of the following statements are false about risk premium
It is the basis for any asset allocation decision
It is the difference between the return on a risky asset and a less risky
asset, which serves as compensation for investors to hold riskier securities
An investment operation as one which, upon thorough analysis promises

safety of principal and an adequate return
TRUE
Every rupee that is used for speculation and lost is not working for the
investor over the long-term to create __________.
A retirement fund
Wealth
An investment plan needs to consider
All of these
The rolling return gives a better picture as it provides the average return for a
particular holding period and does away with the limitations of a point-to-
point return estimation
TRUE

Predictable income
In October of 1987 the US Dow Jones Index declined _______ in just one day
0.25
An investor needs to understand his investment style in order to match it

with the various available _____________.
Investment choices
If we adjust returns obtained for inflation we arrive at _________
Real Return
Investors normally lose money in speculative investments because

investment
Investments with wider variation in returns
Investors should not invest any money in stocks that they will need in
Five Years
None of these
Six Months
First 12
The benefit of diversification can be achieved by diversification in upto ____

securities.
When you invest your savings in a stock, bond, or mutual fund, you do so
Once the investor has a rough idea of how much money he will need and how
much time he has to get there. He can start to think about what
________________ might be right for him and what kind of ___________he can
reasonably expect.
The amount of money that an investor will need to reach his investment goal
Based on principal amount only
None of these
Depends on current and the future investment scenarios with the

chosen investment duration
A highly variable return could lead to investment losses if the investment

needs to be sold
An Investor invests in an instrument which compounds at 12%. If the investor

holds the investment for a period of 25 years the terminal value of the
investment would be

The benefit of diversification through addition of more securities dissipates
after about ___________ securities
10
Calculate the standard deviation for the following series 14, 15, 15, 15,
16,16,16,17
0.9258
these investments in a portfolio is ineffective
TRUE
The return correlations among stocks and bonds bills are low hence holding
these investments in a portfolio is effective
In investments risk is measured in terms of standard deviation
Standard Deviation is one of the most important measures of variation
Standard Deviation shows variation around the mean
If we adjust returns obtained for inflation we arrive at Risk adjusted Returns.
TRUE
___________ is the component of total returns
2-3
Compounding is
Generation of returns on reinvested earnings
Which of the following is the most high risk and high return investment?
Equity
Which of the following statements are true about asset allocation?
123
As per Benjamin Graham an investment operation is one which, upon

Adequate Return
None of these
Diversification is achieved because asset returns are strongly correlated
Volatility (s) is normally in the range of _________ to _________ for an average

equity stock
-15 to 20%
15 to 20%
7% in 7 years
TRUE
stock
0.15
0.2

increase in value
Investment need
Beta measures a stocks
Non-diversifiable part of Market risk
In investments the safest road _______________________.
is a good long term strategy.

Volatility (s) is normally in the range of 5% to ___ for government securities
0.06
0.08

dependent on the time that the investor wants to spend on investing.
TRUE
0.25
0.4
The return correlations among stocks and bonds bills are low hence
If beta 1.0, the security is less risky than average
TRUE
Ms. R has Rs. 10,000/-, which he invests in a bank that offers him a rate of
20%. What would be his expected return after 3 years?
None of these
Mr. Sharma, a retired person, aged 62 years should ideally investment in
Balanced Fund
Consciously paying more in the hope that it can soon be sold for a still higher
price should be labeled as Investment.
Which of the following statements are true about market risk premium?
All of these
Following are the sources of risks which are Firm specific, except
Tax Rates
Market risk is that portion of a securitys risk that cannot be eliminated

TRUE
When one is investing in the stock market, one needs to think Long-term.
to double
FALSE
9% in 8 years
TRUE
The statement Will the investor need to live off the investment in later years?
is associated with
Retirement Planning
statement associated with Retirement Planning.
TRUE
None of these
Diversification is not effective if asset returns are strongly, positively

correlated

various available investment choices.
Investment style
A retired person in his late 60s, with little experience in financial matters will
ideally have
Rs.150 invested in an equity share falls to Rs. 125 after one year, what is the
-0.1667
Investors should not invest any money in stocks that they will need in less
than _____ months.
because you think its value will appreciate over time
------------------------------------------------------------------------------------------------------------
------------
-The cashier gives the customer _______________ if the refund is rejected---dn3
-succession certificate __________ in cases involving less than 500 rupees if

the PO is satisfied on the strength of an indemnity bond in the prescribed
format.
Icici has set up its
Non reissuable notes are sent for shreeding and coins to mint and for melting
The width of the security thread is 1.2 mm---100--
3 cameras are placed
Mutilated notes are withdrawn from public are sent for disposal to rbi and
coins for melting
thousand rupee notes are printed in fluorescent
RBI can issue currency notes of denominations up to---10000
Currency notes in India are issued by---rbi
The notes rejected by the prescribed officer as unfit for refund---haveto

marked rejected

be identified on the piece or one of the pieces produced by the claimant.---
complete number
into the categories offull paid
__________________---when it is held 30 to 45 angle
Bank notes and rupee coins are stocked in the ICMCs on behalf of the---rbi
coins of denominations up to ____________ can be issued---1000
The thread on a 1000-rupee note contains the inscription ` bharat` in

Devanagari script , `1000` and `RBI`.----true

the link branch of the valuation and any deviations of the value
adjudicated----rbi
Soiled or slightly cut notes should be---freely accepted and exchanged at the
counter itself by the cashier
No half value is paid for single number note
Soiled notes are those noteswhich have become dirty and which are slightly
cut
he cashier attaches the______________surrendered by the customer to the

rejected notes---originaltoken
CICI Bank is authorized by RBI to establish currency chest as a part of

ICMCs----true
PO is satisfied on the strength of an indemnity bond in the prescribed
format.---is required
the value of an imperfect note should be paid nly when
the note is geninue
the note is entire
the denomination can be identified
the printed matter is partially visible
a claim can be rejected if
it cannot be identified with certainly by the prescribed officer
it carries extrinsic words or visible representations
the note has been imported into india
Mutilated notes are accepted for exchange under __________________---rbi

notrefund rules
Essential portions of a currency note are
A note which is wholly obliterated and has become undecipherable---

imperfect note
The new bank note has paper with ____________grammage---increased

microns to _________ microns---160
The conditions under which refunds CAN be made vary from denomination to
denomination, and also depend on the extent of damage to the notes.----true
banknotes are seen under UV lamp---multi colour
If the claimant is dead the legal representative cannot be found the amount
shall be paid
to the Banking Department of the Bank. ---true
he forged(Counterfeit) notes should be forwarded to the local police for

investigation by filing a First information Reporttrue
he notes which are burnt, torn, washed away are---multifated notes
____________must be given as acknowledgement of the notes rejected for

refunddn2, d1, dn3
No half value is paid for--Single number note
The __________ would remit the full paid notes to the issue department along
with the next soiled remmitance---rbi
Coins unfit for reissue are sent to mint for meltingtrue

rejected---dn1
recordings are kept for _________----30 days,40

exchangeable notes for the benefit of the public.----rbi
__________________ which glowsunder the ultra violet lamp-Fluorescent in

number panels
The cashier affixes the `cash paid` stamp on ____________the side bearing the
potrait of Mahatma Gandhi
Electrolyte is a high light water mark of denomination numeral that is located

alongside the Mahatma Gandhi watermark----true
____________ contain a fully embedded security thread---100
The cashier ________________ return the rejected notes to the customer---must

old 500-rupee note---five solid lines
10,20 and 50 rupee notes contains a fully embedded security thread
In which notes the colour of the security thread changes from green to blues
when viewed from different angles---100,500,1000rs notes
Under the ultraviolet lamp the 1000 rupee note will glow as red and black
Adjudicated notes ________---can be circulated
The cashier gives the customer _______________ if the refund is rejected---form

dn 1
Latent Image can be replicated by photocopierstrue
In case the customer would like to deposit the refunded amount in his
account, the cashier enters the details in the finacle system---true
______________ is the branch closet to RBI, and doesthe RBI reporting---link

branch, link office
The pay order stamp is affixed on the notes byprescribed officer
Paper token is prepared in the following---form dn 1
n Rs.5 and 10,________in micro lettering only the word rbi and denomination
value appears
Once the note has been confirmed as forged---stamped
along with Form DN 1---once a month
Any note that is wholly or partially obliterated, altered or undecipherable but

does not include a mutilated note---imperfect note
At present coins are issued in the denomination of 25p, 5op,1 rs, 5 rs and 2 rs
Stapled currency cannot be issued
To whom does the branches return the solid notes----to icmc /rbi
Dn1----paper token for note receipts
Dn 2---register for details of tendered notes
Dn3----rejection advices in duplicate
Dn4-----fortnightly details of payment and rejection in triplicate
Dn5----consolidate certificate from link office to cyo rbi
Dn6----certificate of destruction
Dn7----rejected note reexamined and passed for payment

The currency notes have raised __________________ which can be felt by
touch---digital printing,intaglio printing
The number of piecies and the denomination when added
Which of the following is true? Cash balance = Physical cash balance +

Adjudicated value of the mutilated notes
refund only if he is satisfied that all the conditions have been met---cashiers
__________ for furtherliasoning
Cupro nickel /alumminium coins are accepted by general public
with the RBI----icmc
The __________ can be seen in UV light as blue.---security thread______________

is a flower like design that renders additional security to currency notes
______________ is the branch nearest to ICMC and does all accounting entries
for ICMC---local branchlink branch

currency notes---omron
see through motif
Micro lettering appears between mahatma Gandhi portrait and vertical band
Coins upto to rs 50 paise are considered small coins
The number panels of the notes are printed in---fluorscent
______________ becomes the value of the notes---number of pieces when

denominationwhen multiplied
Omron is an anti copying feature which appears in the form of-----circles

below both the sides of the Reserve Bank of India written in the central top
most part of the note
________________ notes are sent for shreadings---nonreissuable
No half value is paid for---single no note

recorded by a camera---currency manager
Ashoka pillar emblem as the watermark---is seen in old 500 rupee note
500-rupee notes contain a partially embedded threadtrue
Select the series of currency notes that are in curculation today---gandhi

series

of________denomination and below---50 p

note is held against the light in the new 500-rupee note---light
here are minimum _______ persons for each activity, under camera, with at
least three to four persons inside the processing room at any time---3, 2
In the new 500-rupee note security thread on the front side---continuous

black line, partially with words
with the next soiled remmitance---rbi
reasons, the same can be handed over to the----currency manager, vault
officer
__________ appears between the Mahatma Gandhi portrait and the vertical
band---water mark
Once the note is rejected , the prescribed officer must make a rejection order
stating the rule number
under which the note has been rejected for refondtrue
rag. This gives the note a unique `feel` and crackling sound.---watermarked
The __________ can be seen in UV light as blue.---security thread
The cashier affixes the `cash paid` stamp on ____________any part of the note
person can only make a request for exchange of a soiled or mutilated note.
He cannot make a demand.---true
the number of pieces and denominations when multiplated becomes the
value of the note
Soiled or slightly cut notes should be---examined and adjudicated by the

Prescribed Officer
he grammage for Rs.1000----87.5
Coins unfit for reissue are sent to mint for melting---true
he Crew members (1Custodian, 1 Driver, 2 Guards and 2 loaders) of the CIT

Van __________to the branches before the start of operations---are introduced
Form ______________ is a token for acceptance of currency from public---dn3
Solid black circle in raised printing as an identification mark for visually

impaired for a new 500-rupee note----true

claimabanking dept of the bank
CMCs was needed due to the following challenges faced by the bank
t was difficult for RBI to service all banks on a daily basis to meet their
requirements
Facilitate banks in meeting their own cash requirements
thousand rupee notes are printed in---fluorscent ink
All dustbins inside processing rooms are emptied only at the end of the day---
under the supervision of custodian
The font size for a 1000-rupee note is---14.5mm*39mm
details are entered in the---processing register
The new see through register is in the form of denominational numeral---true
The CIT custodian_________individual note counting.---does not do
adjucted notes is accounted as per---face value
he prescribed officer can delegate his powers to any other person in the
branch.----yes
The inter-branch accounting entries for mutilated notes are checked with the
actual currency received at the __---icmc

alongside the Mahatma Gandhi watermarktrue

visible from both front and back in transmitted light and-----it can be
replicated using scanning or photocopy equipment
ICICI Bank is authorized by RBI to establish currency chest as a part of

ICMCs---true
Omron anti copying feature is included in new Rs. 50 and Rs.100 notes.----
true
-Form ______________ is a token for acceptance of currency from public
-Once the accounting of adjudicated currency notes is complete at the branch

-After the proccessing is over an entry of each batch processed and its MIS
-While tallying the physical cash balance with Finacle, the value of the
-The prescribed officer can delegate his powers to any other person in the
branch.
-The inter-branch accounting entries for mutilated notes are checked with the
actual currency received at the ______________
-The watermark in a new 100-rupee note depicts Mahatma Gandhi, which is

Claim shall be rejected---1,2
The benefits of an ICMC to bank are---2,3
Years of printing appears on reverse of the bank note
500----12mmm*27.5mm and 1000---12mmm*34mmm
100 and 500 rupee note contain a fully embedded security---false
A solid black circle appears in the new 500 rupee note----true

__________________ was the first diversified equity investment scheme in
India= master share
Net wort per share =Share capital + reserve ( excluding revaluation reserve )
- miscellaneous expenditure- debt balance in PandL A/C
What is NAV ? = net asset value
NAV = Market value of investment + Other Accrued income + Other Assets -

Accrued Expenses - Other Payable - Other Liabilities ) / Number of Units
outstanding as the vauation date / Market value of investment + Receivables
+ Other Accrued income + Other Assets - Accrued Expenses - Other Payable -
Other Liabilities ) / Number of Units outstanding as the vauation date
NAV measures the change in the value of the investment made into into
capital instrument = true
Recent Merger and acquisitions took between = Sun Fand C Mutual Fund by
Prinicipal
Mutual Fund represent one of the most appropriate investment for most =
Small Scale Investors
A mutual fund which recover its marketing expenses, fund managers salary
etc is known as = Non Load Fund / open fund
What is call money = Market in which brokers and dealers lend money to
statisfy their customer needs
The income Tax Act,_____ lays down the tax provisions governing mutuals
funds = 1962 / 1956/ 1961
Mutual Fund started with the formation of Unit Trust of India =true
____________ guides the Department of Company Affairs \\\\\\CLB
In which year Mutual fund industry started in India = 1973/1963
Children Gift Growth fund was introduced during which period = 1980-1983 /
1984-87
AMFI was incorporated in = 1996 / 1995
KIM stands for = Key Input Memo / key information manager
Total Return Methos corrects the shortcoming of the NAV change measure
and it is calculated as = Total Return = [ ( Dividend distributions + change in
NAV ) / Beginning NAV ] * 100
AMFI has published code of ethics Asset Management Company = true
Financial intermediary provides the require investment knowledge and

professional exprtise on sucessful investing = true
Which period is considered as first phase of mutual fund history in India

=1964-87
Which period is considered to be the third phase in the history of mutual fund
in India = 1995-1999 / 1993-1996
Second phase of mutual fund history in India is considered to be1990-1993/

1987-1993
NAV of open-end schemes must be calculated and published daily =

false//true
What is SEBI = Govt. Regulatory Authority
Public sector Mutual fund other than UTI entered in India during= 1990 /
1989
High Yield Debt funds seek to obtain higher interest rates by investing in debt
instruments = false
Value of Traded Securities =Market price of traded securities + Current

holding innumber of shares or bond / Market price of traded securities /
Current holding in number of shares orbonds/ Market price of traded
securities X Current holding in number of shares or bonds
___________ stocks are shares of companies whose earnings are related with
the state of economy = Growth Stocks/ value stocks
Tax-emempt funds invest in securites free from tax true
Closed -end funds = doesn`t allow user to buy or redeem units directly from
the funds
The offer Document issued for the new schemes are valid for a period of =
Twomonths / one year / Six months
Mutual funds aim at maximising returns while keeping the risk to a tolerable
level = true
The first and for long the largest scheme was US-64 = true
Mutual Funds are classified as closed-end and open-end = true
Mutual Funds are also classified as load fund and non-load funds = true
____________________ is responsible for implementing government policies with

regard to RBI and SEBI=Ministry of Finance / head of SEBI board / Governor
of RBI/////////
________ is responsible for modifying regulation relating to companies = SEBI

false
________ are Government securities with medium to long-term maturities =

Gilt Funds
Ownership issue of Asset Management Companies is governed by = AMFI /

SEBI / RBI
Which of the following are correct for Standard risk factors = Past
performance is an indicative of the future trends / The fluctuation of market
prices factor are in control of the fund manager
1996- to till is considered to be the fourth phase of mutual fund history in

India = true
Tax- exempt and Non Tax-exempt is one another form mutual fund
classification = true
Formula of calculating NAV is = NAV = Fund Value / Total units issued
How many new schemes were lunched by UTI during 1981 and 1984 = Five
CLB stands for = Company Law Board

Foreign Institutional investor (FII) registered with SEBI can invest in Mutual
Fund = true
The balance of mutual fund is different from balance sheet of companies =

true
______________ is accountable to the office of the public trustee = Sponsor /

Boardof trustee
The offer Document and Key Information Memorandum needs to be updated

atleast =every year / Once every two years
STP stands for =Systematic Transfer Plans
Which public sector was the first to introduce non-UTI mutual fund in India =
SBI
During which union Govt.budget the dividends from mutual fund were
exempted = 1996 / 1999
During which period first private sector mutual funds were introduced in India
= 1990-1992
How many private sector mutual funds and their schemes were lunched
during 1993-94 = six
US-64 stands for = Unit Scheme-64
SAT stands for003D Securities Appeliate Taxation / Securities Appeliate

Tribunal
_______________ is one of the most important source of information for a

prospective investor = Offer Document
An investor needs to PAN for purchasing units worth = 50,000 or more
What is the NAV for Fund Value = 4000 and Number of units issued =100 =
40
Unit holder have right to receive receive interest, if redemption money is not
received within _______days of its submission of the same = 7 days / 14 days
Harry Singh is Non- resident Indian can he invest in Mutual Fund = true
NAV of all schemes must be calculated and published at least= Once a week
for open -end schemes / Once a week for closed -end schemes
Unit holder have right to receive divident warrants within ____ days of the
date of dividend declaration= 20 days/ 45 days
Stock Exchanges are supervised by = SEBi
An asset shall be classified as non-performing, = If the interest/ principal

amount hasnot been received or has remained outstanding for three quarter/
If the interest/ principal amount has not been received or has remained
outstanding for one quarter false
SEBI has designed mandatory guidelines for mutual fund distributors role and
service to investors = true
Fund managers always strive to include only traded or liquid securities in

their portfolios = true
Offer document is issued only once for closed end fund = false
Change in NAV in Absolute terms =NAV at end of the period -NAV at the
beginning of ther period
SWP stands for = Simple Withdrawal Plan / Systemadrctice Withdrawal Plan
A fund may sell new units at a price that is different from the NAV = true s
ARP stands for = Annual Reinvestment Plans / Automactice Reinvestment

Plans
Market and investor related activity is governed by= SEBI
What is Fair Value = Value of a security that is realistic and not based on any
arbitrary methodology
statisfy their customer needs / Market in which brokers and dealers borrow
money to statisfy their customer needs
NAV of open-end schemes must be calculated and published daily = true
Net Asset Value is equivalent to = Total value of the assets of the fund
divided by the total number of units issued
Open end-end allows investor to buy or redeem units from the fund at the
price based on NAV per unit = true
SIP stands for -= Systemactice Investment Plans
Select the correct Merger and acquisitions deal = Alliance Mutual Fund by
Prinicpal fale////2nd
DCA stands for = Department of Company Affairs
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Mutual Funds Part-1

------------------------------------------------------------------------------------------------------------
----------------
-Incase the EPS is negative
-_________________ stocks are shares of companies whose earnings are related

with the state of economy
-Growth funds are less volatile than aggressive growth funds
-________ is responsible for modifying regulation relating to companies
-Other mutual funds include _______________ and ____________________
-AMC stands for
-During which period first private sector mutual funds were introduced in
India
-____________ try to seek out fundamentally sound companies whose shares

are currently under-priced in the market
Select the correct Merger and acquisitions deal
-____________________ is responsible for implementing government policies

with regard to RBI and SEBI
-Growth funds are less volatile than aggressive growth funds
-The equity fund which is designed to give the investor a high level of current
income along with some steady capital appreciation.
India

If Marriage Certificate is issued by church/social organization, it is accepted

as a valid marriage proof. : true
Identify a true statement about document types. : 2.3
Which of the following documents can be accepted as Identity Proof. : Driving

License, PAN card
A sales officer should : 2.3
All the address proof documents in the nature of a bill can be more than 3
months old. False
The list of KYC document types includes : Identity Proof, Proof of

communication address
An IT kit contains : 2.3.4.
Self-cheque can be an outstation cheque. T
Identify the true KYC requirements for `name addition` in existing Saving
Bank Account? : id proof
KYC for Salary account requires : For 60/61if PAN card is not there
months old. FALSE
If an account is opened without knowing a person, it might lead to a situation

wherein the cheques get encashed by a person who is not the true owner of
the same thereby the banker becomes liable to the true owner. TRUE
KYC meansKnow your Customer
The Primary objectives of the KYC Guidelines are ALL
The definition of customer in KYC is the one on whose behalf an account is

maintained by a bank. TRUE
The_____________tallies the bulk inventory of I-kits on recepit.Branch
Operations Manager
Identify the true aspects of Customer Acceptance Policy. 1 3
Identify the true statements. OUTSTATION CHEQUES CAN BE..
Identify a true statement about document types. 1 2
If a new account is introduced by ICICI Bank staff, what KYC guidelines need
to be adhered to?The employee must introduce the account with his
employee number and bank account number.
Identify the true features of initial self-cheque deposit. 2
If Marriage Certificate is issued by church/social organization, it is accepted

as a valid marriage proof. FALSE
Identify which of the following documents can be accepted as Address Proof 1

4
Customers` funds and the account can be accessed through I-kits TRUE
Identify a true statement about KYC for Graded Salary Relationship Accounts?
SALARY ACCOUNT SOULD BE OPEND
Identify the document that is waived if a customer is introduced by an

employee of ICICI bank.PROOF OF ADDRES
Bank Account? IDENTY PROOF
A bank can ascertain customer`s details by 1 2
A sales officer shouldmeet the customer at his communication address for

the account opening process.
Account can be opened with cash provided the applicant personally visits the
branch to open the account. TRUE
Self-cheque can be an outstation cheque. TRUE
Identify a true statement about exceptions of initial self-cheque deposit.Any

self-cheque payable at an outstation location can also be accepted but the
account to be activated only after realization of the cheque.
SM should tally and reconcile the i-kit on daily basis FALSE

CAP provides the basic policy guideline for the Customer Identification
Procedure (CIP). TRUE
In case the joint-applicants are opening the account without personally

visiting the branch, the self-cheque must have the signature of the first
applicant. TRUE
The customer need not provide additional KYC documents for self-
introduction. TRUE
I-Kit is a security item. TRUE
It is possible to open an account by cash, if the customer submitsPersonally

visiting the branch with original KYC documents
Identify the documents that can be accepted towards Address Proof
CAP meansCustomer Acceptance policy
The customer needs to wait for 24 hours to operate the account after getting
the I-kit. FALSE
Telephone bill can be accepted as an Identity Proof. FALSE
An IT kit containschequebookdebit cardinternet banking user id and password
The list of KYC document types includesIdentity ProofProof of communication

address
dentify the document that is waived if a customer is introduced by an

employee of ICICI bank. Not both
Self-cheque can be an outstation cheque.
-Identify the document that is waived if a customer is introduced by an

employee of ICICI bank.

__________________ was the first diversified equity investment scheme in

India= master share
Net wort per share =Share capital + reserve ( excluding revaluation reserve )
- miscellaneous expenditure- debt balance in PandL A/C
What is NAV ? = net asset value
NAV = Market value of investment + Other Accrued income + Other Assets -

Accrued Expenses - Other Payable - Other Liabilities ) / Number of Units
outstanding as the vauation date / Market value of investment + Receivables
+ Other Accrued income + Other Assets - Accrued Expenses - Other Payable -
Other Liabilities ) / Number of Units outstanding as the vauation date
Recent Merger and acquisitions took between = Sun Fand C Mutual Fund by
Prinicipal
Mutual Fund represent one of the most appropriate investment for most =
etc. is known as = Load Fund
funds = 1961
Mutual Fund started with the formation of Unit Trust of India =true
____________ guides the Department of Compan Affairs = / CLB
In which year Mutual fund industry started in India = /1963
Children Gift Growth fund was introduced during which period =1984-87
AMFI was incorporated in = / 1995
KIM stands for = Key Input Memo / key information manager
AMFI has published code of ethics Asset Management Company = true

professional exprtise on sucessful investing = true
Which period is considered as first phase of mutual fund history in India

=1964-87
in India = 1993-1996
Second phase of mutual fund history in India is considered to be/ 1987-1993
NAV of open-end schemes must be calculated and published daily =TRUE
What is SEBI = Govt. Regulatory Authority
Public sector Mutual fund other than UTI entered in India during=
1987////////////////
instruments = TRUE
Value of Traded Securities =Market price of traded securities + Current

holding innumber of shares or bond / Market price of traded securities /
Current holding in number of shares orbonds/ Market price of traded
securities X Current holding in number of shares or bonds
___________ stocks are shares of companies whose earnings are related with
the state of economy = Growth Stocks/ value stocks
Closed -end funds = doesn`t allow user to buy or redeem units directly from
the funds
The offer Document issued for the new schemes are valid for a period of =
Twomonths / one year / Six months
level = true
The first and for long the largest scheme was US-64 = true
Mutual Funds are classified as closed-end and open-end = true
Mutual Funds are also classified as load fund and non-load funds = true

regard to RBI and SEBI=/ Ministry of Finance
________ is responsible for modifying regulation relating to companies = SEBI
________ are Government securities with medium to long-term maturities =

Gilt Funds
Ownership issue of Asset Management Companies is governed by =RBI

Which of the following are correct for Standard risk factors = Past
performance is an indicative of the future trends / The fluctuation of market
prices factor are in control of the fund manager//////wrong

India = true
another form mutual fund classification = true
How many new schemes were lunched by UTI during 1981 and 1984 = Six
CLB stands for = Company Law Board
Fund = true
The balance of mutual fund is different from balance sheet of companies =

true
______________ is accountable to the office of the public trustee = Boardof

trustee

atleast = / Once every two years
STP stands for =Systematic Transfer Plans
Which public sector was the first to introduce non-UTI mutual fund in India =
SBI
exempted = / 1999
During which period first private sector mutual funds were introduced in India
= 1999-2000
during 1993-94 = Five
US-64 stands for = Unit Scheme-64
SAT stands for= Securities Appeliate Tribunal

prospective investor = Offer Document
An investor needs to PAN for purchasing units worth = 50,000 or more

What is the NAV for Fund Value = 4000 and Number of units issued =100
40
received within _______days of its submission of the same = 7 days / 14 days
Harry Singh is Non- resident Indian can he invest in Mutual Fund = true
NAV of all schemes must be calculated and published at least= Once a week
for closed -end schemes
Unit holder have right to receive divident warrants within ____ days of the
date of dividend declaration= 30 days
Stock Exchanges are supervised by = SEBi
An asset shall be classified as non-performing, = / If the interest/ principal

amount has not been received or has remained outstanding for one quarter
service to investors = true

their portfolios = true
Offer document is issued only once for closed end fund = false
Change in NAV in Absolute terms =NAV at end of the period -NAV at the
beginning of ther period
SWP stands for = / Systemadrctice Withdrawal Plan
A fund may sell new units at a price that is different from the NAV = true s
ARP stands for = Automactice Reinvestment Plans
Market and investor related activity is governed by= SEBI
What is Fair Value = Value of a security that is realistic and not based on any
What is call money = Market in which brokers and dealers borrow money to
NAV of open-end schemes must be calculated and published daily = true
Net Asset Value is equivalent to = Total value of the assets of the fund
divided by the total number of units issued
Open end-end allows investor to buy or redeem units from the fund at the
price based on NAV per unit = true
SIP stands for= Simple Investment Plans
Select the correct Merger and acquisitions deal = Alliance Mutual Fund by
Birla Sun Life
Mutual Fund started with the form = Department of Company Affairs
Incase the EPS is negative / EPS value for that year is taken as
zero for arriving at capitalised earnings
Other mutual funds include _______________ and ____________________

/ Commodity and Real Estate Fund
____________ is any person who, acting alone or in combination with another

body corporate , establishes a mutual fund Independent Director
/SEBI/Trustee
The ______________ are the primary guardians of the unit holders fund and
assets Fund Manager / Sponsor////////////
Growth funds are less volatile than aggressive growth funds

True
A mutual fund in India is costituted in the form of a Public Trust created

underthe ______________ Indian Trust Act, 1882
AMC stands for Asset Management Company
All mutual funds have to be registered with SEBI true
A fund which tracks the performance of a specific stock market index

Equity Index Fund
The trust is created through a document called the __________

Trust Deed
The AMC of a mutual fund must have a net worth of Rs__________ at all time
Rs. 10 crores
SEBI was constituted in which year 1992
Registrars and transfer agents are responsible for issuing and redeeming
units of the mutual funds true
________________ have a narrow portfolio orientation and invest in only

companies that meet pre-defined criteria. Aggressive Growth
Funds / Growth Funds
SEBI has laid down some guidelines propecting investors interest true
The equity fund which is designed to give the investor a high level of current
income along with some steady capital appreciation.
Growth Funds/ Debt Funds/////////
____________ try to seek out fundamentally sound companies whose shares
are currently under-priced in the market Equity Income
Fund//debt/////////////////
Balanced Fund portfolio comprises of Debt instruments, convertible securities

, preference and equity shares true
Strike a balance between capital appreciation and incomes for the investor
Growth and Incomes Funds
KIM stands for
-______________ is accountable to the office of the public trustee

-________ is responsible for modifying regulation relating to companies
India //1990-1992
: a different bank
Banks can sell gold only to jewelers. : f
A customer can draw a certain amount over and above the balance in his
savings account if he has opted for ___________ facility. : overdraft
Interbank transactions are processed by RBI using : rtgs
Only banks allow the facility of withdrawing deposits by cheque. : T
Overdraft limits are slightly higher than the working capital of the company. :
true
A payee of a cheque must own a bank account with the drawee bank to
encash cheques. : f
What is the business opportunity for a bank in collection of utility bills? :
Service providers pay commission
Replacing physical share certificates with book entries in share accounts with
bank is known as : dematerialization
Which of the following is a working capital facility offered by a bank to

companies? Overdraft
Why would savers be reluctant to lend their money to the entrepreneurs? : all
of the above
A cash credit account is a running account with chequebook facility. : t
Multi-city cheques carry the guarantee of payment. : false
Which of the following services cannot be provided by an ATM? : none of the

above
A travel card can be used to withdraw money from an ATM.: true
The process of-----------------, when it comes into force, will enable seamless
clearing of cheque across the country.: Truncation of cheques
When an asset is leased to a company by the bank, both parties jointly own
the asset. : true
Alex from Mumbai imports machinery from New York and needs to remit
money to the supplier. Why is the settlement transaction complex compared
to a transaction within India? : Because it involves different currencies
Raj Chemicals Ltd want to distribute dividends to around 5000 shareholders

electronically. The service they should use: Credit ECS
Which of the following intermediary services is mainly meant for exporters? :

packing credit
Raj maintains an account with the bank for depositing his salary and other
incomes . He gets an interest on the balances in the account. The type of
account is : saving
To process a payment using the customer`s debit card, a merchant needs___ :

a POS terminal at his premises
Which of the following accounts facilitates forex transactions with banks

abroad? : forex
A pay order is a cheque issued by a bank on
-Overdraft limits are slightly higher than the working capital of the company.
-What is the business opportunity for a bank in collection of utility bills?
-Which of the following is a working capital facility offered by a bank to

companies?
-A cash credit account is a running account with chequebook facility.
-Which of these statements about Fixed deposits is not true?
-When an asset is leased to a company by the bank, both parties jointly own
the asset.
-Which of the following accounts facilitates forex transactions with banks

abroad?
At the time of cash opening, When the vault is being opened by Customer
Service Manager and the main Cashier, where should the guard be posted? :
At the door of the branch
Bait money is not to be paid in any cash payment transaction. State true or
false? : TRUE
If `Self-Cheque` is presented by a third party, then it is to be treated as a

third party payment. State true or false? FALSE
Which of the following option is must while performing cash opening activity
for the day in a branch? All of these
Which account is to be debited by the teller in I core while remiiting cash to

ICMC ?none of these
While tallying the physical cash balance, the value of mutilated note is to be
taken as per the face value of the note? FALSE
For a cash payment transaction, the cheque can not be : crossed cheque
In case of cash payment of amount Rs.50,000/- and above, CSO to enter the
transaction and affix which stamp before handing the voucher to CSM for
posting and verification?`Cash transfer` stampwrong
If `Self-Cheque` is presented by a third party, then it is to be treated as a

third party payment. State true or false?
-________________________ summarizes the cash entries of the day\ shift.
-Which account is to be debited by the teller in I core while remiiting cash to

ICMC ?
-In case of cash payment of amount Rs.50,000/- and above, CSO to enter
the transaction and affix which stamp before handing the voucher to CSM
for posting and verification?
Discontinuance of re-issuance of Bank notes of Rs. 500 denominations 1996

Mahatma Gandhi Series is a part of clean note policy : YES
Which places can cash received stamp be affixed?
BOM should reconcile the inventory at what intervals
Daily
Weekly
Fortnightly
Draft is a ____________ type of instrument
Pre Paid
For transfer transactions greater than Rs.________ CBM/RH approval is

required
500000
1,00,000
50000
What is the option to be used for printing of a single draft
DDPRNT
Signature of two CSMs is required on draft for amount greater than
Rs. 100,000
Rs. 50,000
For draft issued in cash for an amount more than _________ KYC identity proof
is needed
25000
Who is a drawee branch?
Branch which issues a draft
Branch on whom the draft is issued
Pressing F10> will commit the transaction and give a tran-id that is to be
noted down on the relevant voucher.
TRUE
It is necessary to print all Drafts before ABH
TRUE
Pay order is an instrument which is to be paid locally
TRUE
Beneficiary of the draft is
Person whose account is credited at the time when draft is honoured
The Turn Around Time (TAT) for issue of Draft is
6 minutes
Can a duplicate draft be issued beyond a period of 15 days
Yes
No
An instrument that contains an order of one branch of a bank (drawer branch)

directing another branch of the same bank (drawee branch) to pay on
demand a certain sum of money to a specified beneficiary (payee) or to the
order of the payee is known as
Pay order
Clearing Cheque
It is mandatory to submit a cheque with RTGS slip
FALSE
NEFT refers to
National Electronic Funds Transfer
The RTGS timings at branch from Monday to Friday is
900 AM to 330 PMwrong
A draft is further revalidated for a period of _________ months
6 months
What system is used for indent of Stationery
Staffware
FCRM
Once a transaction is posted it can be modified by verifier
FALSE
What is the command in i-core to commit a transaction
F4
F2
F3
RTGS refers to
Random Time Gross Settlement
Real Time Gross Settlement
What is the validity of the draft issued ?
Beneficiay Branch IFSC code consists of ______ digits
11
Pay order is also known by the name of ____________
Bankers Cheque
What is the i-core option used for cancellation of draft

DDC
The minimum amount for funds transfer through RTGS is
1,00,000
The minimum TAT for funds transfer through NEFT is
End of the day
One day
The RTGS timings at branch at Saturday is
900 AM to 130 PM
What is the command used in i-core for movement of inventory?
IMC
In pay order the issuing branch and the drawee branch are different?
TRUE
Where is the inventory of the cancelled draft to be moved to
DL\DL1
EM\Employee no.
DL\CAN
DD can be cancelled by
Issuing branch
What is the option in i-core for revalidating a draft
DDII
DDSM
What is the instrument type mentioned in the debit part tran when
there is a transfer transaction through debit authority letter
CHQ
Leave it blank
There are different set of stationery for DD and PO
TRUE
What does the words OC represent in the security box on the left side of the
draft
Amounts from 10000 to 99999
- Amounts from 1000000 to 9999999

-
- Branch Inventory is kept in _____________
o Vault
BDR
SBH Branches can process RTGS transactions upto a limit of Rs._________
No limit
The RTGS request above Rs.10,00,000 is sent to central team by
Mail
Scan
Duplicate DD can be issued by
Issuing branch
What is the maximum amount for issue of draft in cash
4,99,999
Movement of funds from one account to another account in the same bank is
known as__________
Transfer
Which of the following do you think are advantages that Drafts present to the
Bank?
Physical risk of carrying cash from one location to another
No delay due to collection period, as in the case of cheques
Branches other than SBH Branches can process RTGS transactions upto a
limit of Rs._________
NO
The option to be used for doing RTGS at branch is
RTGSH wrong
DDD menu in i-core is used for
Duplicate issue of DD
Delay beyond a fortnight for issuance of duplicate draft, banks have to pay
interest at the _____________rate applicable in order to compensate the
customer for such delay.
Savings
The general principle involved for transfer is
first credit then debit
Revalidation of draft can be done by
Purchaser
At present, in India, coins are being issued in denominations of 234

claimant legal
ICICI Bank is authorized by RBI to establish currency chest as a part of ICMCs

true
The notes which are burnt, torn, washed away are multi notes
Select the series of currency notes that are in curculation today gandhiji
series
The thread on a 1000-rupee note contains the inscription ` bharat` in

Devanagari script , `1000` and `RBI`. True
he cashier attaches the______________surrendered by the customer to the

rejected notes original token
RBI can issue currency notes of denominations up to 10000

exchangeable notes for the benefit of the public. rbi
Soiled notes are those notes 23
The new 500-rupee note has hidden green belt
500-rupee notes contain a partially embedded thread true
thousand rupee notes are printed influorescent ink false
Micro lettering appears between the Mahatma Gandhi portrait and the ___
vertical band
adjucted notes is accounted as per FV false
The cashier gives the customer _______________ if the refund is rejected Form
DN 3
The value of an imperfect note should be paid only when
The notes rejected by the prescribed officer as unfit for refundhave to be

marked `rejected`
banknotes are seen under UV lamp multi false
with the next soiled remmitance ICMC
with the RBI ICMC
The benefits of an ICMC to bank are 13

recording 3
The width of the security thread is 1.2 mm 4
The font size for a 1000-rupee note is14.5mmx39mm
The CIT custodian_________individual note counting. Does not count
Once the note has been confirmed as forgeddestroyed false
details are entered in theProcessing register false
Mutilated notes are accepted for exchange under _ true
__________________ which glows under the ultra violet lampFluorescent in

number panels
Once the note is rejected , the prescribed officer must make a rejection order
stating the rule number
under which the note has been rejected for refond true
ICMCs (including ICICI) are the RBI-authorized banks, acting as currency

chests to facilitate the distribution and circulation of the currency among the
banks and their branches. True
denomination, and also depend on the extent of damage to the notes. true
Bank notes and rupee coins are stocked in the ICMCs on behalf of the rbi
The see-through motif is a flower-like design that renders additional security
true
he security thread on a 1000-rupee note contains the inscription 1000
Mutilated currency notes are withdrawn from public circulation and are
deposited in rbi
The new see through register is in the form of denominational numeral true
The cashier affixes the `cash paid` stamp on ____________the side bearing the
potrait of Mahatma Gandhi
The security thread in a 1000-rupee note can be seen in ____________colour

blue false
A demat account opened with a Depository is called as
-Do dematerialized securities have distinctive numbers?
-Which of the following fields forms a part of the DRF?
-Information on book closure\record date is provided to Depository

(NSDL/CDSL) by the Company/R and T agent for the purpose of
-Fungible means, as shares would not have distinguishing features such as
distinctive nos., certificate nos. etc., and __________
-DP ID and Demat account consists of
-In case of government securities sent for dematerialisation, the DP will
endorse the certificates _________
-Which of the following doesn`t form part of Pledge/ Hypothecation form?
-What is the main purpose of bank account details in account opening form?
-Does NSDL system permit an investor to maintain zero balance account with
a DP?
-Which of the following Government Securities are available for demat and
transfer?
-The depository account that an investor opens is called as
-HUF can open an individual Demat account with the following variations .
-Share certificates are having the order of Name as A and B and demat a/c in
the name of B and A. Choose the correct option.
-Can shares that are not registered in the name of the account holder be
dematerialised?
-Problems invloved in physical system of transferring shares are
-SEBI, the capital market regulator,______________

Maximum number of loose DIS issued to one account holder in a financial
year.
-For which of the following securities partial dematerialisation request can be
accepted?
-SEBI, the capital market regulator,______________
-Which of the following fields forms a part of the DRF?
accepted?
-Share certificates having single holder can be dematerialized under a demat

account having joint holders.
-The status of the demat account need not be active for accepting TIFD/IDT.
-The depository account that an investor opens is called as
-In case of a partnership firm, the beneficial owner account will be opened in
the name of
-Does NSDL system permit an investor to maintain zero balance account with
a DP?
-Existing securities are traded in which of the following?

stock represents a unit of ownership in a company. A stock is also referred as
-Information on book closure\record date is provided to Depository

-Share certificate are having two holder of which one is deceased,, The
surviving holder can get the shares dematerialized in the demat account held
in the survivor name.
accepted?
-To dematerialise government securities, the investor needs to have its

Depository account with which of the following?
-Which of the following doesn`t form part of Pledge/ Hypothecation form?
-Fungible means, as shares would not have distinguishing features such as
distinctive nos., certificate nos. etc., and __________
accepted?
What is customer satisfaction : when a customers perception of service

matches with his expectation
Identify the steps involved in Serve : 234
What does an organization need to do to understand customer expectation :

Identify the needs of various segments\\\////////All of the above
An activity that one party can offer to another that is essentially intangible
and does not result in ownership of anything is called as :service
How are the attributes of a professional : all
what does acknowledging customer feelings meanMirroring the customers

emotions by altering one`s tone to match the situation
Professional behave as they feel. Is this statement correct : no
What does CIC stand for : Customer Interaction Cycle
Is it necessary to acknowledge feelings of the customer :y
xxxxxxx : understanding and addressing the unstated need of the customer

Besides the attitude of an individual what help from the organization would
help in rendering quality service : all of the above
What influences customers expectation : all
Can a customer service executive say `No` politely to the customer if the
situation warrants :yes
Why is eye contact necessary. : both
What is the standard greeting normally used : Good morning, what can I do
for you
What does a smile convey to the customers : all og theabove
What are the 3 steps to CIC :Pre CI, CI and Post CI
What are the steps in customer interaction : Welcome, understand, serve

and close
customer`s perception of service is influenced by : Service Environment
What are the principles of Kaizen : all of the above
What are some of the key differentiators:xxxxxxx interrupting the

customer\\Finishing the sentence for the customer\\Taking notes\\Both a and
b
What does Pre CI mean :, Preparation stage
Identify the steps for complaint resolution : all
What are the two steps in Post CI :Keep commitments
What is the reason for more than 80% of the customers shifting to another
service provider as per surveys conducted worldwide : unhappy with service
You visit a restaurant along with your friends for giving them a treat for your
birthday. You wait for 10 minutes at a table without any waiter even looking
at you. There are two waiters busy serving other customers..Your perception
of service at the restaurant would be : 134
Which of these create a positive field in the work environment? :1234
Sheela was on the phone when Mr. Shankar, a customer came rushing to her.
She smiled at the customer warmly and gestured him to be seated.She ended
the call quickly,greeted the customer cheerfully with an offer to help. How
would Mr.Shankar feel at this stage? : Mr.Shankar would feel comfortable as
the welcome was complete
Which of these are steps in the pre customer interaction process :1245
How do we understand whether the customer is happy with our service? : Ask
the customer for feedback
Ajay requires a debit card in a week`s time as he is travelling. He opens a

new account with ABC Bank and is immediately given the weloome kit
containing the debit card.Can we state that Ajay would be satisfied with this
service? : Ajay would be delighted as he had wanted the card within a week
but had got it immediately
Amala wishes each customer Good Morning` in a monotonous tone without

looking at the customer. She wonders why customers are not happy with her
service. : 23
Amala wishes each customer Good Morning` in a monotonous tone without

looking at the customer. She wonders why customers are not happy with her
service. :
Customer satisfaction depends on the levels of : Customer expectation and

perception of service
Leela looks up at each customer, smiles warmly and wishes them a good day
in a cheerful tone. What is missing in this welcome stage? : Offer to help
You are a customer service officer in a bank and have got up from your desk
after a busy day to go for lunch.You see a senior citizen drooping in with
trembling hands desparately looking for help. What should you do? : Walk up
to the customer, take the customer`s hand,lead him to a seat and offer to
help :
Customers are prepared to wait for half an hour at the ticket counter of
railways whereas demand service within 5 minutes at Model Bank. Why do
customers have different expectations from different service providers? : 1.2.
Why is the eye contact an important component of the welcome stage? 124
Mr. Arun Kumar is a senior citizen maintaining the accounts of all his family
members with the Bank. He is very meticulous in, maintaining records of all
the accounts. What is the mental attitude required to handle such
customers : Attitude of care, courtesty and respect for the needs and
requirements of senior citizens
Arvind owned a restaurant and had ten staff servicing customers. The staff
smiled and greeted each customer with enthusiasm through out the day.
Which of these statements explain the possibility of servicing customers with
a smile throughout the day? : 1234
The Hill Road branch of Fortune Bank had a large number of walkins daily.
Aruna, a customer service officer was having a hectic day at the cash counter
as two of her colleagues were on leave. What self talk would help Aruna serve
customers better : This is an opportunity for me to raise my level of
performance and maintain good service in spite of constraints - I will do it
Which of these are part of preparation of the mental self for a professional? :
1245
Fortune Bank had a target of servicing customers within 10 minutes. On an

analysis of the performance of one of its branches, it found that 90 % of its
customers were serviced within 10 minutes. The customer satisfaction level
at this branch is : Cannot say, as customer satisfaction depends on customer
expectations and their perception of service
What is meant by consistency in service? : 2.4
Vijay gets recruited as a bank officer. How should his attire be to suit the
profession? : The attire must be formal and communicate trust, confidence
and respectability
Raj greets each customer with `Good morning, what can I do for you?`. Would
this help build a rapport with the customers? : Yes, customers would be happy
with the greeting and offer to help\\It would help provided Raj says the words
with enthusiasm and cheer
Which of these actions reflect care and courtesy to customers? : all
Raju goes to the vegetable market every week and purchases vegetables
from one particular vendor Ravi Kumar.Which of the statements given below
explain how Ravi Kumar has won the loyalty of customers like Raju? :123467
How can a warm smile impact customer service? : 123
Is it necessary to greet and offer to help every customer? : 1.2
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Customer Service concepts: Section - Customer Service concepts
------------------------------------------------------------------------------------------------------------
----------------
-What does an organization need to do to understand customer expectation
------------------------------------------------------------------------------------------------------------
----------------
Section: 2. Customer Service concepts: Section - Customer Service Skills
------------------------------------------------------------------------------------------------------------
----------------
-Raj greets each customer with `Good morning, what can I do for you?`.
Would this help build a rapport with the customers?
What is DQMS : Daynamic
Ignoring complaints can be costly. Do you agree with this statement : yes
A customer walks into an office and finds all paper loosely kept on the desk.
What would be the customer`s impression : That this organization is not
meticulous and would be apprehensive of his important documents being lost
Providing 24 hour branch service available to customer is a part of the core

product. Do you agree to this statement : no
What is the formula used by Toyota Motor Sales for customer satisfaction : all
Identify some of the waste or Mudas in business as described in Kaizen : all
What are the steps in ùnderstand` the customer ;all of
What is a good methodology of acknowledging facts : paraphrasing
What should a customer service executive do if she is unable to keep up to

some commitment to the customer : Keep the customer informed, apologies
and give a fresh commitment which you would be able to fulfill
What are the two technical aspects of quality : 1.2.
What is customer delight : when a customers perception of service exceeds

his expectation
How does an organization increase its profits from customers : Only b and c
What are the 3 aspects of Pre CI : :a, b and d\\a, b and c
Which of these is formal attire? : White Striped shirt, black trousers, grey and
black tie, black leather shoes
How long should the eye contact with the customer last? : The eye contact
should last for a minimum of 3 seconds
------------------------------------------------------------------------------------------------------------
----------------
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----------------
- -What are the 3 aspects of Pre CI
------------------------------------------------------------------------------------------------------------
----------------
------------------------------------------------------------------------------------------------------------
----------------
Expectations of customers differ from person to person : yes
A smile is an instant energiser. Is this statement true : true yes
What is the optimum measurement under Six Sigma : 2.6 defects per
million\\3.4 defects per million
xxxxx : The staff who attends to the customers
What does analysis state about the minimum time frame one should
maintain an eye contact : three seconds
------------------------------------------------------------------------------------------------------------
----------------
------------------------------------------------------------------------------------------------------------
----------------
-What is the optimum measurement under Six Sigma
-Whom do you think an organization should ask what the customer wants and
needs :-
Customers themselves
------------------------------------------------------------------------------------------------------------
----------------
------------------------------------------------------------------------------------------------------------
----------------
What does Six Sigma aim at : none of these\\
How does this greeting help with the customer : positive beginning to the
conversation
Good service is all about customer smiling at you. Do you agree to this
statement : yes
What was the goal set by Walt Disney for his customers :the 100th customer
visiting Disneyland should receive the same service as the first customer :
------------------------------------------------------------------------------------------------------------
----------------
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----------------
-What does Six Sigma aim at
-What is DQMS
-Identify the don`ts when listening to a customer
identify some of the basic expectations of customers:-Value me and my

time\\All of the above
Which of these are scripts of a professional?167
What is meant by proactive service?:-1234
Mohan starts a new Car Showroom in an upmarket locality in the city. What
are the factors he must take care to ensure that customers are happy with
the service?:-1234
Why is the welcome stage very important in the customer interaction cycle:-
1235
How can you ensure that your smile is genuine while servicing customers?:-
125
What do you understand by pro-activeness:-none of the above\\providing

service which the customer did not ask and not knowing whether he wanted
it or not\\
Identify some of the magic words that normally work:-134

Can a delivery instruction for transferring shares from a beneficiary account
to a CM pool account be cancelled?
Yes, but only prior to the execution date indicated in the delivery
instruction
Which of the following fields forms a part of the DRF?
Market Type
ISIN
A demat account opened with a Depository is called as
Beneficiary Account
The agreement number in the pledge\hypothication form should be filled by

the client.
TRUE
Existing securities are traded in which of the following?
Secondary Market
information on book closure\record date is provided to Depository

Stock Lending and Borrowing
Corporate Action
Any transfer of securities between two BOs not having demat accounts with
the same depository is termed as an Ìnter Depository` transfer
TRUE
Any transaction for sale and purchase of securities through a broker on the
stock exchange to be settled through Clearing Corporation / Clearing House is
generally termed as On Market transaction.
TRUE
Ownership is the state or fact of exclusive rights and control over shares.
TRUE
Problems invloved in physical system of transferring shares are
All the above
HUF can open an individual Demat account with the following variations .
The account is opened in the name of Karta
DP forwards certificates received for dematerialisation along with DRF to
Both
For signature change, the PAN card of the applicant is mandatory.
TRUE
What is the TAT to set the limit once the shares are pledged?
24 hrs
Share certificate are having two holder of which one is deceased,, The
surviving holder can get the shares dematerialized in the demat account held
in the survivor name.
Yes always
Yes provided the request is submitted along with transmission cum

demat form and deathcertificates of deceased holder
The demat account is held in favour of 3 holders viz. A, B and C. In case of

death of B, the securities held in the source a/c can be transferred to a target
a/c held in favour of C and A .
TRUE
The Depository account that an Approved Intermediary opens for the purpose
of carrying on the business of securities lending and borrowing is called
Intermediary account
Freezing cannot be applied for which of the following levels
Freeze for debit

Freeze for debit as well as credit
ISIN Freezing
Freezing of account can be effected by the recipt of the following
All the above
The account that an Clearing Member needs to open to dematerialise its own
securities, is called _ account in NSDL system
Beneficial owner
ISIN stands for?
International Securities Identification number
Do dematerialized securities have distinctive numbers?
Yes, All dematted securities have distinctive nos.
DP ID and Demat account consists of
12
16
In the International Securities Identification Number (ISIN), the first two
letters stand for which of the following?
The country code.
The account opening form should be signed by __________ in case of minor.
the guardian
Which of the following statements regarding nomination is false?
Joint holders can nominate.
Individual beneficial account holder can nominate.
Beneficial account holder cannot change the nominee.
The depository account that an investor opens is called as

beneficiary account.
Which of the following fields forms a part of the DRF?
Settlement number
Can a person have more than one Demat account on his name?
Yes
A stock represents a unit of ownership in a company. A stock is also referred

as
Share
Both
In case of a partnership firm, the beneficial owner account will be opened in

the name of
the partnership firm.wrong
For investors holding shares in demat form, dividend/interest will be declared

and issued by
Issuer company
Can shares that are not registered in the name of the account holder be
dematerialised?
Yes, at the discretion of the Issuer/ its R and T Agent.
As per the system of Rolling settlement , any trade done on Monday(day T)

will be settled on Wednesday(day T+2).
TRUE
Share certificates having single holder can be dematerialized under a demat

account having joint holders.
false
The physical share certificates are held in the name of Mr. A and B, wherein
Mr. A is deceased. Can these securities be dematted in the demat account of
Mr. B ?
Yes, provided Mr. B submit a Notary attested death certificate

alongwith deletion cum dematerialisation form, DRF and share certificate(s)
SEBI, the capital market regulator,______________
is an autonomous body set-up under an act of parliament.
was set up by the Government of India to meet the requirements
stipulated by IOSCO.
An investor have to keep any minimum balance of securities in his account?
No
Which of the following doesn`t form part of Pledge/ Hypothecation form?
Agreement No
Bank account details
To dematerialise government securities, the investor needs to have its

Depository account with which of the following?
Any DP of its choice.
Which of the following Government Securities are available for demat and
transfer?
All securities issued by the Central and State Governments. DP has to

merely write to NSDL G-Sec cell and complete some formalities to activate
the new security in the Depository system.
Which of the following statements regarding dematerialisation is true?
Transfer deed is re quired for dematerialising the physical shares.wrong
The credit of pledged securities remains in the account of______
both, the pledgor and the pledgee.
the pledgee.
For which of the following securities partial dematerialisation request can be
accepted?
Any securities, provided they are permitted to be held so by the Issuing

authority
Only those government securities which are permitted for the purpose
by
RBI.
Fungible Securities means without any distinguishing features such as

distinctive nos. and certificate number etc.
Separate Demat Request Forms required for different ISIN.
TRUE
The Depositories registered with SEBI are
Both
Maximum number of loose DIS issued to one account holder in a financial

year.
10
Different securities issued by the same Issuer will have same ISIN?
FALSE
As per NSDL, all the branches/franchises of Depository Participant (DP) should

have atleast one NCFM/NCDO qualified person.
TRUE
Does NSDL system permit an investor to maintain zero balance account with
a DP?
Yes
The status of the demat account need not be active for accepting TIFD/IDT.
FALSE
Share certificates are having the order of Name as A and B and demat a/c in
the name of B and A. Choose the correct option.
Yes they can be dematerialized provided the client submits a

transposition form along with
What is the main purpose of bank account details in account opening form?
For safe distribution of cash corporate actions.
Savings bank account provides facilities like Cash deposits and withdrawals,
clearing of local cheques, issue of ATM cards etc : true
Main source of funds is : DEPOSITES
On maturity, FD amount can be paid to third parties provided account holder

provides authorization : False
What is a cheque :It is instruction to the bank to pay the stated amount to the
person named in cheque.
Maximum term for fixed deposit is: 120 months
Premature closure of traditional Term deposit is not permitted :false
Term deposits offer absolute liquidity : false
In case FD receipt is lost or misplaced, the depositor has to submit ----- to

obtain a duplicate receipt only after which he can renew or encash the
deposit : indemnity
-------- prohibits from opening savings account by business entities. RBI

-
What is the correct order to get a list of RTGS enabled branches on the
Intranet?
ICICI Bank Universe>Business Groups>WBG>PTG> General Banking

Group> Branches enabled for customer transactions through RTGS
When Staffware is not functional, what are the prerequisites for RTGS
transactions
FAX mode-RTGS tracker
A second level verification, after checking the RTGS payment worksheet,

should be done in Finacle using
Account number of the customer
RTGS stands for
To make a payment through RTGS, the customer needs to provide __________

details to the payer
Payee account number
Payee bank name
IFSC code of Payee branch
RTGS system based on
Electronic messages
_______would be the gateway between the bank system and RTGS system.
PI
When RTGS request is submitted in Staffware process, _____________ is

generated through RTGS system
Unique Case Number
RTGS Transaction charges for Retail Clients for Inward Transactions are
No Charges
Normal Clearing Transaction is initiated by ______________
By person receiving payment
every two hours starting from _____.
1300 to 1800 hourswrong////wrong
RTGS Transaction is initiated by
By person making payment
When you export the scanned slip in process Omnidocs, which message pops
up
Report exported successfully
Normal Clearing system based on
Electronic messages
As per RBI guidelines, the payee`s bank must credit the payee`s account
within_______ of receiving the credit in its RTGS settlement account.
Select RTGS benefits to the Economy
It improves confidence of out side agencies like World Bank in Indian

Economy
It enables efficient settlements and avoids settlement delays
The transaction can get rejected or returned for the following reasons
Beneficiary Account closed
Mismatch in name and account number
Which of the following are included in the Instruction Slip provided by the
customer
Debit Account number
Amount in words and figures
Beneficiary branch name

Select the prerequisites which are essential to facilitate RTGS transactions
RTGS login ID creation in Staffware
IFSC code stamps to be available in the branch
Select the RTGS benefits to Customers
No returns due to insufficiency of funds
Movement of funds made easier and faster
Faster and irrevocable credit
How many ICICI braches enabled for RTGS transactions till Sep, 06
548
To receive funds through RTGS, the customer needs to provide __________

12 digit account no
ICICI Bank branch IFSC (Indian Financial System Code)
In staffware process, after selecting New Job, which fields needs to be entered
Sol ID
Date
Which mediums are available to send the RTGS Instruction slip from the ICICI
Bank Branch to RTGS Central Team (RCT)
Fax mode using RTGS tracker
Scanned copy using Omnidocs
Following are some details which, customer needs to provide in the

Instruction Slip
Date of the transaction
Select the eligibility criteria to initiate RTGS transactions

Both Corporate and Individuals can effect an RTGS transaction
Normal Clearing system based on ______________
Physical instrument
Receipt of funds through a normal clearing system depends on location and

clearing type whereas a similar transaction through RTGS can be done in
___________days
-Settlement base of Normal Clearing system on ________________ basis
-What is the link between ICICI Bank`s RTGS Settlement Account and
Beneficiary Bank`s RTGS Settlement Account?
1. Evolution of Money and Banking ( 1 hour)
2. Overview of Banking (4 hours)
3. Business Etiquette (8 hours)
4. Business Maths - Basic (6 hours)
5. Business Maths - Advanced (1 hour)
6. Financial Accounting (5 hours)
7. Regulatory Environment and Monetory policy (4 hours)
8. KYC for Retail Branch Banking (3Hrs.)
9. Anti money laundering India (4 hours)
10.Retail Branch operations - Account opening (3 hours)
11.Banking Ombudsman scheme (2 Hours)
12.Deposit Accounts (2 hours)

13.Types of Customers - Part I (4 hours)
14.Know your customer for retail branch banking (1 hour)
15.Types of Customers - Part II (3 hours)
16.Banker Customer Relationship (2 hours)
17.Students to collect brochures from different banks
18.Basics of Life Insurance (8 hours)
19.Finacle - Intro and menu options (3 hours)
20.AMFI - Mutual Funds Part I (4 hours)
21.Basics of General Insurance (8 hours)
22.RBI-1(Special Request& Handling deceased Account) (7 hours)
23.Basics of Retail Assets Finance (3 Hrs)
24.Selling Retail Loans to Branch Customers
25.Service channels and Operatins management (3 hours)
26.Negotiable Instruments act (4 hours)
27.Retail Branch operations - Cash (1 hour)
28.Finacle - Cash receipts and payments (4 hours)
29.Currency management (8 hours)
30.Finacle - Issue of DD and PO (4 hours)
31.Finacle - Transactions and Processes (8 hours)
32.Clearing (8 hours)
33.RTGS (5 hours)
34.Retail Branch Operations - Remittances (2 hours)
35.CMS Part I (4 hours)
Service Channels and Operations Management

Why does the bank block the ATM access if a user makes a certain number of
wrong PIN entries?
to prevent fraud
New generation banks need to handle credit management at branch

level.True/////false
In case of cash deposits or cheque deposits at ATM, no message goes to CBS.
CBS stands for Central Banking System. f
Phone banking is limited to giving account information to account holders.
HSM stands forHost Server Machine////////2nd
When using phone banking, waiting time is more for non of the abovewrong
Which of the following services cannot be provided by an ATM? Non of the

above
If a customer has forgotten the ATM PIN and his PIN remains blocked for 90
days, the bank will automatically send the new PIN. False
What protects the internet banking system from hackers? Firewall
A customer can print a detailed monthly statement at ATMs. False
The system which interfaces between the customer`s computer and bank`s
CBS is known asSwitch
Which of the following denomination notes is not dispensed by ATMs? All of

the above
Customer can transfer fund from ICICI Bank Account to the registered payee
account in other bank through ATM true
Up to how many times can a customer change his ATM PIN? No limit
If a SBI debit card holder withdraws money from a VISA affiliated HDFC
bank`s ATM, VISA recovers a charge from SBI which is known as non of the
above
POS terminals accept only credit cards. false
Which of the following is a traditional service channel?
\\ Non of the above
When was internet banking launched in India? Non of the above false
Once the ATM PIN is blocked after exceeding the maximum number of wrong
attempts, the customer can access the ATM after 24 hours with the correct
PIN.
Customers no longer value the physical contact with the branches.
ATM can be considered as an alternate service channel.
The ATM PIN gets blocked if more than five attempts are made with wrong
PIN.
Tip adjustment in a completed transaction is possible only when the customer

enters his PIN to retrieve the transaction and adjusts the amount.
F
Cash replenishment frequency depends upon number of the transactions and
cash dispensation at the ATM.
In case of technical malfunction, the security guards at ATMs are trained to
rectify the problems
call the helpdesk and report the problem
Advanced Encryption Technology helps to
ensure that customer`s messages are safe and secured
With net banking and phone banking gaining popularity, branches have lost
their importance as a channel for sale and delivery of banking services.
When a customer uses ATM, his card number and PIN are verified by the ATM
computer.
When it comes to cheque deposits, which one of the following is preferred by

customers?
Depositing the cheque in drop boxes available at ATM centres
Banks do not entertain any claim for unauthorised cash withdrawal using ATM
cards.
Requesting stop payment on a cheques is not possible through internet

banking.
F
CBS stands for Central Banking System.
ATM PIN contains ---------- digits.
When two banks link their ATM networks on a bilateral basis they don`t pay
any charges for using each other`s ATM.
In the newer ATMs, the customer needs to keep his card in the slot until the
transaction is over.
PINs for new accounts are generated by CBS.
A bank owns an ATM even if it is set up and maintained by a third party.
POS stands for Point of Settlement terminal.
Through internet banking customers can directly access CBS.
F
Avoiding intervention by the bank staff in transaction processing helps to
Both of the above
As per RBI guidelines, banks cannot outsource cash replenishment function.
The customer is issued an ATM PIN over the phone.
T///F
A customer should have advanced level of computer skills to operate internet

banking.
How is a transaction validated at an ATM?
Through PIN authentication
ATMs located in the offices of a corporate customer is known as
Work-site ATM
true
ATM PIN can be changed at ATM terminals.
T
Workflow system is
a resource management concept
A mini statement of account obtained at ATMs contains details of last ________

transactions in that account.
12
Majority of the ATMs can dispense only 40 pieces of currency notes at one
time.
Customers can transfer funds from an account with one bank to another
account with a different bank.
Which of the following transactions costs the least?
ATM Transaction
Branch TransactionInternet
Which of the following is a benefit of alternate channels?
All
POS terminals read the information encoded in the magnetic strip behind the
card.
T
What facilitated centralisation of operations?
Both
Branches can sale gold coins.
Which of the following is not available under fund transfer function of ATMs?
Non of the above
Which of the following connects an ATM to a central computer
All of
If a customer is not willing to remember the ATM PIN, he should share it with
one of his close relative or write it down.
An ATM is linked to a central computer known as
switch
bank`s ATM, VISA recovers a charge from SBI which is known as
Service charge
Identify the major hurdle that caused slow growth of internet banking during
the initial five years.
Poor and costly telecommunication

Enabling customers to complete most of the routine transactions by
---------------- has controlled the cost of phone banking.
IVR
ATM PIN contains ---------- digits
4.
To transfer money from his account to another account, the user of internet
banking currently should have
All
A customer cannot utilise ATM value added services offered by his bank when
he uses the ATMs of other banks.
RBI permits only banks to own ATMs.
A bank`s POS cannot process the transactions of other bank`s cards.
The system which interfaces between the customer`s computer and

bank`s CBS is know
Internet Banking System
-Which of the following is a traditional service channel?

-What makes the alternate channels a cheaper option?Data entry is
done by customers
-ATM stands forAutomatic Teller Machine
-Which is not available through internet banking? DD false both
-All POS terminals are capable of storing transactions.True/////false
-The customer is issued an ATM PIN over the phone.
--When a customer uses ATM, his card number and PIN are verified
by the ATM computer.
-A bank will prefer to use the services of multiple agencies for

maintaining its ATM network.
-If a customer selects ùltra fast cash` optionthe ATM automatically

dispenses Rs. 3000 and prints a receipt
-Customers can deposit cash in drop boxes available at ATM centres.

false
-An ATM is viable if it handles ------------ transactions per day on an

average. 100/////////
Expansion of CIF isCustomer Information File
Can an individual withdraw money from non-ICICI Bank ATM ? yes
The non-financial services by Infinity includes shopping mall false ntimation

of loss of ATM card
In case of transfer within the bank the customer pays one-time setup charges
and an execution fees. True
The application form for phone banking is available in 23
CRN stands forCustomer Relationship Number

financial ATM services that provide account information in real-time
modeBalance inquiry and mini statement
Employee ID and Salary slip can be accepted for Proof of Name true
request. False
Sukhi wants withdraw money from ATM, will it be reflected in his account
balance true

deposit account. It (COMBI Cover1 ) includes 134
Pradeep wants to open Fixed Deposit account in his individual name. He

carries his voter`s ID as proof. Is this document sufficient ? no
uto-Renewal option is available to renew the account at the end of the initial
tenure true
The other services offered through Phone Banking includes 13
Urvashi don`t have her electricity and telephone bill, so she produced a
letter from employer giving current residential address. Will it be accepted for
Proof of Address ? yes
Examples of non-financial services offered by Infinity includes cheque
Anil wants to issue a Stop Payment against a cheque. What all details is
required to be filled in his request application ?
ATM card
What is a cheque 2.It is instruction to the bank to pay

the stated amount to the person named in cheque.
Main source of funds is1.Deposits
Intermediation is the primary function of banks and

mobilisation of deposits is the first step in intermediation.1.
True
TDS is deductibleon 3. Interest paid on fixed deposit if
it is above Rs. 5000 per branch to a customer
The rate at which interest can be paid in savings accountis

regulated by 1.Reserve Bank of India
Deposits contribute more than ------- % of the resources of

the banks2. 80%
What is minimum average relationship value2. Combined

average balances in the customer`s savings and fixed
deposits
Through mobilisation of deposits, banks are responsible for

the following social functions1,2,3,
In case of ---------------- fixed deposit Interest is paid every

quarter 2.Traditional
Which of the following statements are true? 2. Demand

deposits can be accepted only by Banks
Premature closure of traditional Term deposit is not

permitted false
The rate at which interest can be paid in savings

account is regulated byReserve Bank of India
Rate of interest on Savings account is paid2. Half yearly
Savings bank account provides facilities like Cash deposits

and withdrawals, clearing of local cheques, issue of ATM
cards etc 1. True
Each Term deposit opened by a particular customer is

treated as a distinct contract
Demand deposits enhance profitability of the banks 1. True

In case of cumulative fixed deposit,1. banks can levy
penal interest rate if FD is closed before expiry of the
term.
The basic concerns of depositors are safety, liquidity of funds

and returns 1.True
Maximum term for fixed deposit is4. 120 months
When the Rd account is opened, depositor is informed of

maturity value 1.True
Balances in Recurring Deposits cannot be withdrawn till the

date of maturity1.True but premature withdrawal at
reduced interest rate is possible subject to penal
interest rate
Savings account holders are allowed unlimited cheque books

in a year 2.False
In case of Current account, each customer can choose a

package to suit his requirement1.True
Rate of interest on Savings account is3. 3.50%
Tax Deducted at source(TDS),3.is deducted on interest

paid on Fixed deposits if the amount of interest paid
to a particular customer at a particular branch
exceeds Rs. 5000 false
Fixed deposits offer absolute liquidity 2. False
In case FD receipt is lost or misplaced, the depositor has to

submit ----- to obtain a duplicate receipt only after which he
can renew or encash the deposit2.Indemnity
In case of cumulative fixed deposit, 2.interest is

reinvested evrey quarter
Which of the following statements are true?2 in 1 account
allows auto sweep facility
Which of the following statements are true?3. The bank

gives benefit of one month from date of maturity in
the absence of of renewal instructions for the renewal
to be backdated
On Demand deposits1 Rate of interest offered is low
Current accounts are1. accounts opened to meet the

business needs
Fixed deposits are term deposits which are3.repayable

after expiry of the specified term
Features of Recurring deposits are:1,2,3,4
-------- deposits are repayable on demand. 1.Demand
HNIs are1. High Networth Individuals
--------- is a n average minimum balance during a period of

three months1. Quarterly Average Balance
Which of the following statements are true? 2..Higher the

level of safety and liquidity ,lower is the rate of
interest.
On maturity, FD amount can be paid to third patries provided

account holder provides authorization2.False
-------- prohibits from opening savings account by business

entities.1.Reserve Bank of India
Each fixed deposit opened by a particular customer1.is

According to Income tax Regulations, fixed deposits in

excess of Rs. 20000 cannot be repaid in cash 1. True
Premature closure of traditional fixed deposit is not
permitted2.False

quarter/month Traditional
Term deposits offer absolute liquidity FALSE

Position based escalation iswhen the escalation mails follow the reporting
hierarchy
An SR can be manually assigned to both
1 SR TAT = 4 days Step 1 TAT = 3 days
Step 2 TAT = 1 day SR created on Monday, 09th August What is the due date?
11th false
The Ìncident Counter` option gives the count of open SRs in both
All creation fields are mandatory false
SR TAT = 4 days Step 1 TAT = 3 days Step 2 TAT = 1 day SR created on

Friday, 14th August what is the due date? (Weekly holiday on Sunday) 19 th
false 20th false
To migrate a process in FCRM, the following are required all
Once in the self tray of a user, nobody other than the user can access, modify
or close the SR true
level escalation in the SR has been mapped to Vishal. If the SR has both
direct and position-based escalation, to whom will the 1st level escalation
mail go to? Both false amrita
User ID can be created without a BG and BC false
Priya has access to only Hong Kong customer data. Which statement is true?
Priya can search, edit and close only SRs created for HK customers
If account number is not available, an SRcan be created on a `contact`
There can be multiple BGs (Business Groups) under one BC (Business Center)
false
SR is captured at all
All fields in the SR are mandatory false
TAT for every step in an SR is called srtat false TAT false
1. `BC Tray` view is where all the SRs assigned to a BC can be viewed and
accessed
2.SRs in a BC can be accessed by all the users in the system both true false
When a user is mapped to more than one BCBCs are classified as Primary,
Secondary, Tertiary and so on false One of the BCs is a Primary BC
To `pull` an SR to the self tray, the option to be used isAssign Incident false
The option used to check the audit trail of the SR isAssign Incident false
With the use of a CRM system, businesspersons can determine individual

customer behavior, analyze preferences and provide one-to-one services to
maximize customer satisfaction true
Step TAT small step false
Every BC is mapped with a both
Customer data for all international geographies has a restricted access in

FCRM true
The option for editing or closing an SR isAssign Incident false
level escalation in the SR has been mapped to Vishal. If the SR has only direct
escalation, to whom will the 1st level escalation mail go to? Both false vishal
false
SR TAT = 7 days
Step 1 TAT = 4 days
Step 2 TAT = 3 days
SR created on Friday, 28th June
What is the due date? (Weekly holiday on Sundays) 5 th false 6th
On searching an account number, all the SRs created on that account can be
viewed true
Attachments can be added to an SR true

Option to create SR in FCRM is available under admin false 360 Degrees view
false
All decentralized options are available under user
Account number is mandatory to create an SR true
`Self Tray` view is where all the SRs assigned to a User can be viewed and
accessed true
FCRM stands forFinacle Complete Relationship Management false Finacle

Customer Relationship Management
In the SR name, Type 2 generally represents group
SR TAT = 4 days
SR created on Tuesday, 28th June When will FCRM send the 1st level
escalation mail? (Weekly holiday on Sunday) 4 th false
Customer data in FCRM branch users false is accessible to all users false
SRs can be searched using the SR number and the account number on which
the SR was created true
A Service Request has the following components all of the above
CRM is a business strategy that enables organizations to serve customer

needs, improve customer service, enhance customer satisfaction and thereby
maximize customer loyalty and retention true
BC can be created without a BG false
In the SR name, Type 1 generally represents product
Direct escalation iswhen the escalation mails are sent to specified persons at
specified levels
What is a cheque 2.It is instruction to the bank to pay

the stated amount to the person named in cheque.
Main source of funds is1.Deposits
Intermediation is the primary function of banks and

mobilisation of deposits is the first step in intermediation.1.
True
TDS is deductible on 2.Interest paid on Recurring
depositif it is above Rs. 10000 per branch to a
customer /3. Interest paid on fixed deposit if it is
above Rs. 5000 per branch to a customer
The rate at which interest can be paid in savings accountis

regulated by 1.Reserve Bank of India
Deposits contribute more than ------- % of the resources of

the banks 3. 75%/2. 80%
What is minimum average relationship value2. Combined

average balances in the customer`s savings and fixed
deposits
Through mobilisation of deposits, banks are responsible for

the following social functions1,2,3,

quarter 1. Cumulative /2.Traditional
Which of the following statements are true? 2. Demand

deposits can be accepted only by Banks
Rate of interest on Savings account is paid 4.Monthly /3.

Quarterly/2. Half yearly
Savings bank account provides facilities like Cash deposits

and withdrawals, clearing of local cheques, issue of ATM
cards etc 1. True
Demand deposits enhance profitability of the banks 1. True
In case of cumulative fixed deposit, 2.Interest is paid at

the rate which was agreed at the time of opening of
the FD /1. banks can levy penal interest rate if FD is
closed before expiry of the term.
The basic concerns of depositors are safety, liquidity of funds
and returns 1.True
Maximum term for fixed deposit is4. 120 months
When the Rd account is opened, depositor is informed of

maturity value 1.True
Balances in Recurring Deposits cannot be withdrawn till the

date of maturity1.True but premature withdrawal at
reduced interest rate is possible subject to penal
interest rate
Savings account holders are allowed unlimited cheque books

in a year 2.False
In case of Current account, each customer can choose a

package to suit his requirement1.True
Rate of interest on Savings account is3. 3.50%
Tax Deducted at source(TDS), 1.is deducted on interest

paid on Fixed deposits if the amount of interest paid
to a particular customer at a particular branch
exceeds Rs. 10000/ 3.is deducted on interest paid on
Fixed deposits if the amount of interest paid to a
particular customer at a particular branch exceeds Rs.
5000
Fixed deposits offer absolute liquidity 2. False
In case FD receipt is lost or misplaced, the depositor has to

submit ----- to obtain a duplicate receipt only after which he
can renew or encash the deposit 1. Request on Rs. 100
Franked document /2.Indemnity
In case of cumulative fixed deposit, 2.interest is

reinvested evrey quarter
Which of the following statements are true?2 in 1 account
allows auto sweep facility
Which of the following statements are true?3. The bank

gives benefit of one month from date of maturity in
the absence of of renewal instructions for the renewal
to be backdated
On Demand deposits1 Rate of interest offered is low
Current accounts are1. accounts opened to meet the

business needs
Fixed deposits are term deposits which are3.repayable

after expiry of the specified term
Features of Recurring deposits are:1,2,3,4
-------- deposits are repayable on demand. 1.Demand
HNIs are1. High Networth Individuals
--------- is a n average minimum balance during a period of

three months1. Quarterly Average Balance
Which of the following statements are true? 2..Higher the

level of safety and liquidity ,lower is the rate of
interest.
On maturity, FD amount can be paid to third patries provided

account holder provides authorization 1.True / 2.False
-------- prohibits from opening savings account by business

entities.1.Reserve Bank of India
Each fixed deposit opened by a particular customer1.is

According to Income tax Regulations, fixed deposits in

excess of Rs. 20000 cannot be repaid in cash 1. True
Premature closure of traditional fixed deposit is not
permitted2.False
Financial accounting information helps to understand the following aspects of
an entity both of the above statements
Provison for Bad debt appears on the Asset side of the Balance sheet

at purchase price or market price whichever is lower
The home loans figure in the branch balance sheet as on 30.3.2008 was
homeloans figure in the branch balance sheet as on 31.3.2008 would be
320000000

erroneously. What entry would you pass to rectify this situation 1. Dr.
001101008657 with Rs. 500000\= and Cr. Cash account 2. Dr. Cash account
Rs. 50000\= and credit 00110008567 - Rs..50000\=
The interest payment on savings account will reduce the profit figure
True
Sancheti and Co have a balance of Rs.456790 in their account. They have

issued a cheque for cash withdrawal of Rs. 45000\ - from their account. The
balance after the transaction will be Rs.411790
The total of debit and credit balances should tally in a trial balance. Is this
statement correct True
Sulaiman has a savings account with a balance of Rs.478657. He deposits

cash Rs.3000 into the account. The balance after the transaction is
Rs.481657
The company purchased a computer. This computer when gets accounted in

the books of the company by following the golden rule debit what
come in and credit what goes out
Jayesh as the customer executive was posting a transfer cheque deposited by

Latha of RS.9000\=. Latha had received this chq from her friend Rajesh. What
entries will you pass Dr. Rajesh Savings account - Rs.9000\= and
credit Rs. Latha account Rs. 9000\=
Money deposited by customers in a Bank will appear Liabilities

side of the Balance sheet
Siddharth Kamal has deposited Rs.48990 into his savings account
has to pass an entry for Rs.90 to rectify the error False
The golden rule we follow while accounting in our journal book for nominal
accounts is debit all expenses and credit all incomes
If the interest on homeloan increases, it will increase the profit of the bank
True
the abbreviation of `Dr.` while recording in the journal book represents

debit
Sikhidar has a savings account with a balance of Rs.48000. He deposits cash

Rs.2000\- into his account. After posting the transaction the account balance
will be Rs.50000

the books of the company is a real account
while posting the above entry Jayesh transferred the funds from kamlesh.
How would Jayesh reverse this entry Dr. Rajesh Savings account -
Rs.9000\- and credit Rs. Kamlesh Savigns account - RS.9000\=
Payment of interest on fixed deposits will increase the profit of the branch
False
Balances in Real accounts like cash, furniture, land etc will appear
Asset side of the Balance sheet
Exchange on DD is an income for the bank True
You are a customer service executive and a customer wants a duplicate

statement for which he has to pay Rs. 125\= which he has requested in you
in writing to recover from his savings account with your bank. You would pass
the following entry Dr. customer savings account - Rs.125\= and Cr
bank income account - statement recovery charges RS. 125\=
Zuben Musicals have deposited cash for credit of Rs.45000 into their current
account and Rs.4500 for credit to the account of Mr.Zubin. Cash account to
be debited with Rs.49500 True
Balances in personal accounts in which amount is owed by the business to its

creditors will appear on the Liabilities side of the Balance sheet
Rama has a balance of Rs.45000 in his savings account and an outstanding of

Rs.400000\- in his homeloan account. The total amount he can withdraw is
Rs.45000
The trading account is constructed to find out the gross profit
Shriram enterprises issue a cheque for withdrawal of cash Rs.45000.The

account to be credited is cash a\c True
Sanjay has taken a housing loan from XY Bank and they are disbursing the
amount today of Rs.15 lacs. The bank would pass the following bank entry
Dr. Sanjay`s loan account Rs.15 lacs and credit Sanjay `s
Savings account - RS.15 lacs
There is a reduction in the electricity consumption in the branch. This will

result in Increase in profit
David has a homeloan with the bank and the outstanding amount is
Rs.4789000. He pays cash Rs.200000 into the home loan account as bulk
repayment, the balance outstanding in the home loan account is
Rs.4589000
Balance with Reserve Bank of India will appear in the Asset side of
the Balance sheet
CAPITAL reflects on the which side of the balance sheet

Liabilities
Kriti at the teller has posted the cash deposit of Rs. 8000\= by Sumitra twice.
What entries would you pass to rectify this error Dr. Sumitra`s a\c
by RS.8000\= and credit Cash account Rs.8000\=
The trading account is constructed to find out the profit before tax of
the company gross profit
Balances in Real accounts like cash, furniture, land etc will appear
Asset side of the Balance shee
Which kind of accounts the balances cannot be carried forward to the next
year Nominal accounts
Balances in Real Accounts represent __________ of the business Asset
All the entries in the journal book are Not written in a chronological order. Is
this statement correct False
When a customer deposits cash , the golden rule applied for crediting
customer is Credit the giver
Reserves will appear in the Balance sheet of an organization
Liabilities side of the Balance sheet
The Bank branch has total savings deposits of 125000000 as on 30.3.2008.

On 31.3.2008, the deposits into savings account was Rs.2500000 and
withdrawals were Rs.1900000. The savings account figure in the branch
balance sheet as on 31.3.2008 would be 125600000
The credit balance in the Balance sheet is written in the Liabilities

column
The balances in the nominal accounts are transferred to this Account

Profit and Loss Account
Saradha Maruthi Private Ltd, has issued a cheque for Rs.678900 for cash
cash a\c credit saradha maruthi pvt ltd a.c for rs.678900 False
When a customer deposits cash, the golden rule for debiting cash is
Debit what comes in
A list of all closing balances of all financial accounts with the debit and credit
balances written separately is called the Trial Balance
LF in a ledger book page number in the book in which the account in

written
The most frequently used concept of accounting world wide is Both a

and b
Networth of a company is the amount in case the business is wound

up the owners should get
The left hand side of the journal book records entries which are in
credit
Sheet`. Is this statement correct FALSE
Provison for Bad debt appears on the Asset side of the Balance sheet
The golden rule applicable for accounting for the exchange of Rs.86\- on
payorder is Credit all incomes and gains
When a debt becomes irrecoverable and has to be written off, As a

provision for Bad Debts
Sheet`. Is this statement correct True
The total deposits figure of a branch as on 30.3.2008 was Rs.780000000. On

31.3.2008, one current account customer transferred Rs.100000000 from his
current account to fixed deposit. The total deposit figure of the branch as on
31.3.2008 would be 880000000 680000000
In the case of organisations,. the balance in the profit and loss account is
generally is transferred to a capital account for future expenditure
is distributed to the shareholders as dividend
Sindubad has a car loan account outstanding of Rs. 450000. He deposits cash
Rs.40000 into the account, The car loan outstanding after the transaction is
RS.41000
Banks have to present their Balance sheet as per the format prescribed by
Companies Act
What colour of watch straps can you wear?
Steel Straps
Leather straps - black in colour
What colour trousers are prescribed by ICICI Bank as part of corporate attire?
Navy Blue
It is winter. You are feeling cold. Can you wear a shawl?
No
When you keep a customer on hold for a long time, what should you do?
Thank the person for staying on the line.
Apologise for keeping the person on hold for long.

It is winter. You need to wear a jacket. What colour jacket can you wear?
Navy Blue Cardigan - since jackets are not permitted
You are interacting with a customer face to face and your phone rings. What
should you do?
Take the customer`s permission, answer the call but keep it brief
What colour salwar kameez is prescribed by ICICI Bank as part of corporate

attire?
Navy Blue
You should never roll up or push up your shirt sleeves during branch working
hours
TRUE
Keeping your hands on the desk reflects readiness to serve
TRUE
You need to wear spectacles. You have a square face. What type of frames
should you use?
Frames with rimless bottoms
Angular with curved corners
The best form of exercise is repetitive and rhytmic movements that tone up
all the large parts of the body.
TRUE
What type of food is good for healthy nails?
Calcium
Wear trousers that have a flat front and side pockets
TRUE
You notice wrinkles on your face. What should you do to remove them?
Apply a face pack of half a spoon watermelon juice and a spoon of

honey
What is the permissible heel size of footwear?
1 inch
11/2 inches to 2 inches
You are speaking on your mobile phone but the connection is bad. What
should you do?
End the call and try again from a place where the reception is better
Use very dark lip liner and pale lipstick
TRUE
Keep looking at the customer at regular intervals while doing paper work, or
working on computer.
TRUE
What type of shirts should you wear?
Ones that fit correctly
What type of footwear are allowed with saris?
Closed-toe footwear
Open-toe footwear
High boots and stiletto heels are allowed during monsoon
FALSE
Never turn your back to the customer
TRUE
Using too many hand movements convinces the customer of your sincerity
FALSE
When using a speaker phone, inform the caller that you are talking on the
speaker
TRUE
Yawning or being preoccupied with work reflects disinterest
TRUE
What should you do when your customer is speaking on his mobile for a long
time?
You may take customer`s permission and attend to other waiting

customers
With which type of dress should you NOT wear bangles and anklets?
Western attire
If your customer is on a phone call for long time, and you have other
customers waiting, what should you do?
Take the customer`s permission and attend to other waiting customers
You are wearing western formal attire. What type of shoes go with it?
Closed-toe footwear
What colour of lip liner should you use?
Maroon
Brown
While interacting, if your entire body is facing the customer, it reflects you
are giving the customer full attention
TRUE
Avoid shuffling feet or body while speaking to customer
TRUE
How often should you visit a dentist?
Once a year
Soak your hands in ___ ___ every night before going to sleep
Coconut oil
Eucalyptus oil
Keeping a deadpan expression is preferable while interacting with customers
TRUE
The corporate attire should be surrendered in the event of cessation of

employment
TRUE
To pep up your complexion, use ___ ___
Coconut oil
Olive oil
What colour bindis can you wear?
Black
Maroon
You can wear earrings but not the dangling ones
TRUE
How many colours of eye shadow are recommended for use?
How often should you change your toothbrush?
Every 2 months
You should never lean forward while interacting with a customer.
FALSE
Banana clips for hair are allowed
FALSE
You need to call a colleague who sits a couple of cubicles away. How should
you call him?
Use the phone
You should drink at least __ to __ glasses of water everyday.
6, 8
While in western corporate attire, you have to always wear a scarf.
TRUE
It is better to use an eye cream that treats the eye area with more emollient
moisturisers.
TRUE
If you are wearing a saree, where should you tuck the pleats and pin them?
5 cms below the waist
What is the etiquette for using a customer`s name when introduced to a

customer?
State his/her name in your greeting
What should be the colour of your concealer?
One shade lighter than your foundation
Do not maintain eye contact with the customer as it is considered rude.
FALSE
You need to wear spectacles. You have a round face. What type of frames
should you use?
Round
You need to wear spectacles. You have an oval face. What type of frames
should you use?
Almond or walnut-shaped frames
While interacting with a customer, what should you do with your mobile?
Keep it in silent mode but not vibrating mode
A cup of milk everyday and lots of jelly would increase the calcium and
gelatin requirement of the body.
TRUE
Keep nodding to reflect listening
TRUE
You can use flashy stone jewellery pierced in the nose
FALSE
During monsoons, you can wear shoes of any material, but necessarily black
TRUE
If you have to wear sweaters or cardigans, what colour should you

use?
Navy Blue
Your office telphone starts ringing. What is the etiquette that you
should follow?
Pick up the phone after a few seconds
You should keep your nail smooth, curved, devoid of any spotting
and without any hollows or ridges.
TRUE
Don`t keep bulging items in your trouser pocket
TRUE
What type of food is good for healthy nails?
Cal
For moisturising, massage the cream over your forehead, using

downward strokes evenly and move downwards applying it all over
the face.
TRUE
Applying toner to all parts of the face with a pad of cotton wool
helps in removing all the traces of dirt, make-up or cleanser that
remain after cleansing
TRUE
You can use film song tunes as ring tones in the office.
FALSE
What is the ideal ring tone volume while in office?
Low volume level with a tune that is soft
Use matt shades for make up with the corporate attire
TRUE
What should you rub on your body to lighten any dark skin patches?
Lemon peels
How much distance should you keep while interacting with a

customer?
2 - 2 feet
Identify the type of exercise to relieve the stress on your feet.
Finger Exercises
For a good handshake, extend your hand and grip the other`s so that
the webs of the two hands meet.
TRUE
Certain internationally accepted conventions and principles that are strictly

followed while recording a transactions in the books of accounts and in
preparing financial statements are (tick all the ones which you think are
accepted conventions)Disclosures,consistency,conservatism
Sheet`. Is this statement correctFALSE
The left hand side of the journal book records entries which are in DEBIT
The balances in the nominal accounts are transferred to this Account: TRIAL
BALANCE
The interest payment on savings account will reduce the profit figure : TRUE
A list of all closing balances of all financial accounts with the debit and credit
balances written separately is called the : TRIAL BALANCE
All the entries in the journal book are Not written in a chronological order. Is
this statement correct : FALSE
LF in a ledger book : REFERENCE NUMBER
Kriti at the teller has posted the cash deposit of Rs. 8000\= by Sumitra twice.
What entries would you pass to rectify this error : Dr. Sumitra`s a\c by
RS.8000\= and credit Cash account Rs.8000\=
Saradha Maruthi Private Ltd, has issued a cheque for Rs.678900 for cash
cash a\c credit saradha maruthi pvt ltd a.c for rs.678900 : false

the books of the company by following the golden rule : debit what come in
and credit what goes out
The trading account is constructed to find out the : gross profit
Shriram enterprises issue a cheque for withdrawal of cash Rs.45000.The

account to be credited is cash a\c : TRUE
The golden rule applicable for accounting for the exchange of Rs.86\- on
payorder is : Credit all incomes and gains
Financial accounting information helps to understand the following aspects of

an entity : both of the above statements
You are a customer service executive and a customer wants a duplicate

statement for which he has to pay Rs. 125\= which he has requested in you
in writing to recover from his savings account with your bank. You would pass
the following entry : Dr. customer savings account - Rs.125\= and Cr bank
income account - statement recovery charges RS. 125\=
The total of debit and credit balances should tally in a trial balance. Is this
statement correct : TRUE
Balances in Real accounts like cash, furniture, land etc will appear : Asset side
of the Balance sheet

at : purchase price or market price whichever is higher
CAPITAL reflects on the which side of the balance sheet : Liabilities
When a customer deposits cash , the golden rule applied for crediting
customer is :Credit the giver
There is a reduction in the electricity consumption in the branch. This will

result in : Increase in profit
The most frequently used concept of accounting world wide is : Both A & B
In the case of organisations,. the balance in the profit and loss account is
generally :transferred to Reserves account
Banks have to present their Balance sheet as per the format prescribed by :
Banking Regulations Act
Branch Manager of Branch A is planning to increase his deposit base as well

as increase his profit in the month of April. He can : 3.4
while posting the above entry Jayesh transferred the funds from kamlesh.
How would Jayesh reverse this entry : Dr. Rajesh Savings account - Rs.9000\-
and credit Rs. Kamlesh Savigns account - RS.9000\=
Balances in personal accounts in which amount is owed by the business to its

creditors will appear on the : Liabilities side of the Balance sheet
Which kind of accounts the balances cannot be carried forward to the next
year : Nominal accounts
Sheik and Co had a current account balance of Rs.3500000 and a demand

loan outstanding of Rs.3000000\- .They issued a cheque from the current
account to close the demand loan : The asset side of the bank balance sheet
would increase by 3000000, The liability side of the bank balance sheet
would decrease by 3000000
Sancheti and Co have a balance of Rs.456790 in their account. They have

issued a cheque for cash withdrawal of Rs. 45000\ - from their account. The
balance after the transaction will be : Rs.411790
Reserves will appear in the Balance sheet of an organization : Liabilities side

of the Balance sheet
Exchange on DD is an income for the bank : TRUE
The golden rule to be followed for funds transfer between two customer
accounts in a bank branch is debit the receiver , credit the giver.This means :
Customer who issues the cheque has to be credited because he is the giver
When a customer deposits cash, the golden rule for debiting cash is : credit
the giver
Networth of a company : is the total of capital and net profit of financial year
of an organization
Jayesh as the customer executive was posting a transfer cheque deposited by

Latha of RS.9000\=. Latha had received this chq from her friend Rajesh. What
entries will you pass : Dr. Rajesh Savings account - Rs.9000\= and credit Rs.
Latha account Rs. 9000\=
Provison for Bad debt appears on the : Liabilities side of the Balance sheet
Identify the items which appear in the journal book : narration amount
ledger folio date
Sikhidar has a savings account with a balance of Rs.48000. He deposits cash

Rs.2000\- into his account. After posting the transaction the account balance
will be : 50000
Siddharth Kamal has deposited Rs.48990 into his savings account

has to pass an entry for Rs.90 to rectify the error : TRUE
Balances in Real Accounts represent __________ of the business : ASSETS
Payment of interest on fixed deposits will increase the profit of the branch :
FALSE
David has a homeloan with the bank and the outstanding amount is
Rs.4789000. He pays cash Rs.200000 into the home loan account as bulk
repayment, the balance outstanding in the home loan account is :
Rs.4589000
Branch A has a total deposit figure of Rs.8000000 as on 30.3.2008. The

branch manager wants to reach a deposit figure of Rs.1 crore in his balance
sheet as on 31.3.2008.He can try to get : New fixed deposits for Rs.2000000
Sulaiman has a savings account with a balance of Rs.478657. He deposits

cash Rs.3000 into the account. The balance after the transaction is :
Rs.481657

the books of the company is a : real account
Sanjay has taken a housing loan from XY Bank and they are disbursing the
amount today of Rs.15 lacs. The bank would pass the following bank entry :
Dr. Sanjay`s loan account Rs.15 lacs and credit Sanjay `s Savings account -
RS.15 lacs
Money deposited by customers in a Bank will appear : Liabilities side of the

Balance sheet
The total deposits figure of a branch as on 30.3.2008 was Rs.780000000. On

31.3.2008, one current account customer transferred Rs.100000000 from his
current account to fixed deposit. The total deposit figure of the branch as on
31.3.2008 would be:-78
The Kaizen process aims at:
Elimination of waste
Reduction of Process time
Responsibility of operational staff
A few characteristics of any Five S project are:
It can be started immediately.

It can be done in a short span (2-3 days).
Everyone can participate and does not need any specific
quality background for the participants.
It uses very simple tools that are derived from day to day
experience.
It brings in the concept of ownership of the workplace.
It provides a culture of having a deeper insight into the
place of work.
All wastages are made visible at the Gemba (Real Place).
The Five S's are:

Sorting (S-
1)-
Segregation
of each and
every item
into Needs
and Wants.
Systematic
Arrangemen
t (S-2)-
Place for
everything
and
everything
in it's place
- "PEEP"
Spic-n-Span
(S-3)-
Ensuring
everything
in the
workplace
stays clean
and no
papers or
files are
missing.
Standardisa
tion (S-4)-
Creation of
rules,
policies,
Standard
Operating
Procedures
(SOP's) to
ensure that
all the
improveme
nts are
being
sustained.
Self
Discipline
(S-5)-
Institutional
ise Five S
all across
the
organisation
and it
becomes a
part of life.
The Five Buckets are:
Bucket 1 Needed Regularly

Bucket 2 Needed But not Regularly
Bucket 3 Needed Regularly But Excess in Quantity
Bucket 4 Wanted But Not Needed
Bucket 5 Scrap
Red tags are generally applied in following situations:
On wanted but not needed items, which cannot be disposed off.

In case of items for which an approval is required before disposing
them off.
Observed abnormality, which may be the root cause for
disorganisation. These abnormalities could even be hanging and
loose wires, leaking walls, expired fire extinguisher and so on also.
A red tag register is a hardbound register, which is maintained at a workplace to record the
details of all the items that are red tagged.
The supervising authority must review the red tag register at least once in every 15 days.
The red tag register will contain the details of all the red tag items in the following format:
What where why when who how
Bucket 1 Items needed

regularBucket 1Buly
AOFs, Pay-in-Chalans, DD-Challans, Composite Vouchers,
Specific (Rubber Stamps, Stationery items, Files) Registers
(I/W, TDR, OCP, PIN Mailer, Locker), SEIBEL Forms, Scroll Book,
Return Cheque Books etc.
Bucket1
Stationery Items (2 pens, 2 pencils, sharpener, Eraser, stapler,
Scale, clips pins), calculators, writing pads, post-it slips,
floppies, diary, emergency contact numbers on the soft board
etc.
Bucket 2 Needed but not

regularly
Statement Files, Registers (15 G, FCC etc) P-Form Report,

Document of LOD, AOF of existing Customers (Like SB, FD,
NRI, CA, R CA), Room Freshener, Letter Heads, Emergency
Bucket 2 lamp, Toiletries etc.
Reference books, Few floppies, Old diaries etc.

account opening forms and brochures
Bucket 3 Needed regularly but

not so much in quantity
Loose Cheque leaves, Floppies, Denomination-Slips,
Photo-Copier and Printer Papers, Security Forms, Voucher
Label Cards etc.
Bucket 3
Business cards, Floppies, Photocopier paper, Excess
promotional material etc.
Bucket 4 Wanted but not
needed
Current Vouchers, Cash reports, loan files, locker notice, CAT
statements, Files needed for Audit/Inspection, Locker
opening application etc.
4
Personal material on soft board (cards, toys, photos),
Speakers at desktop etc.
Bucket 5 Scrap
Old (Brochures, Chalans, Vouchers, Files, Registers),

Newspapers, Periodicals, Disposable Items, Unused
Cheque Books etc.
5 Old promotional material, old calendars, floppies not

working, old documents/files, old writing pads etc.
A Front View depicts the storage areas in the workplace.
A front view layout gives a fair idea about the exact space available while a top view layout
gives an idea of the exact location of various elements like cupboards and racks in that space.
Name of the file

Start Date and End Date
Retention Time
Owner of the file and
department
Department
File No.
S3=Spic-n-span is about keeping things clean and in order. It refers to "Cleaning with
Meaning"
With the idea of establishing processes, policies and practices, a calendar called the
'Autonomous Maintenance Calendar' must be created. It clearly identifies the activity or task
needed to keep a place organised and should clearly mention the responsibility and frequency
of the activity or task.
Standardization Here is an Autonomous Maintenance Calendar, which you could use to

record your entries regarding Standardisation in the Five S process.
What Who When At what

frequency
Kanban card procedures are to be followed by everyone.
The Index must be updated as and when there is a change.
Indexes must be reviewed even if there is no change after

a period of one or two months. A date of review must also
be indicated on them.
Any file stored must have all the details as required filled
on its labels.
After the retention time the file or document must be
disposed of as per the disposal policy.
The team must meet at 9.00 a.m. everyday for five
minutes to discuss issues regarding Five S at an identified
place.
The branch manager/department head/ location head must
carry out the Red tagging exercise at least once a month at
any time.
The AMC (Autonomous Maintenance Calendar
Printers must be checked every hour and must be cleared

of papers and printouts.
Chairs must be put back in place before leaving.
Table must be cleared before leaving.
PCs and lights must be switched off while cabinets and the
telephone must be locked before leaving everyday.
Personal mementos and photos must be kept on the
workstation top shelf, and should not occupy more than
10-15% of the space.
Items must not be stored without proper labelling.
All folders and files must be labelled before placing them in

the pedestal or cabinet or common storeroom.
Files must not be placed on the carpet or under the table.
What is the purpose of opening meeting 123
An autonomous calender contains the following fields
The need of Bucket 5 items is scrap

Audit is a systematic, independent and documented process for obtaining
evidence and evaluating it objectively to determine the extent to which the
audit criteria are fulfilled. true
The objective of closing meeting is to 23
Is Standard Operation Procedure for a Printer is prepared in Five S true
A prospect Five S auditor should possess the following skills123
hat is the vital step for provisions of Five S?S4
The format 5W 1 H is an action plan of red tag true
AB

conditions listed in checklist for each level. score
Is Standard Operation Procedure for a Printer is prepared in Five S true
What is work station?the smallest unit of a workspace or an office
Is it necessary for 5S Common place to have a Kanban card? False
What should the auditor do befor finishing the fieldwork? 23
If there is hanging wire in the workplace it red tagged
An auditor team size should be 2
WTMIS stands forWorkplace Transformation Management Information System
Standardisation should containCreation of Standard Operating Procedures
A classic case of refilling a Fire Extinguisher which has passed its due date is
aSubtle Abnormality
After audit, the auditee will take necessary actions to correct or prevent non-
the leade auditor
Enablers. true
What are the features of a Five S project?t provides a culture of having a

deeper insight into the place of work and It brings in the concept of
ownership of the workplace
The Policy of Document Retention Period for the Location is necessary true
Which step of Five S defines the purpose of the workplace sorting
s it okay to store the daily files on the floor next to your cabinet when it is
more in number as long as they are properly labeled false
The location employees for their respective Locations can conduct the audit.
true
Is the area where the said methodology is not only in place but is giving
benefits in a distinctive way.Strength
Wanted items are those which are wanted but may not be needed from a
process point of view true
One time exercise is called red tagging false
workplace if there is something to be red tagged. false
The auditor must ensure that non-conformities are supported by Evidence
Institutionalising Five S all across the organisation to make it a part of life

means Self Discipline true
Which of the following is a feature of audit process? systamatic
S1 means sorting
Part of S3 involves preparing of autonomous calendar False
MOP meansMeasure of performance
MOP means Management of Personnel false
Which is the best example to report staturs of 5S complianceRating of Vashi

Branch is Level 2 with Compliance of 98 %
Standardisation
Level rating of a workplace with respect to Five S can be either 1 or 2
or more NC`s in one area can constitute a major NC 2 false
What is the aim of S4 making rules false Give guidelines/Standards for

sustaining Five S
Which of these are needed items at a front office? 45
Needed item isOne that is critical in terms of existence at the work

place
Give some examples of Bucket 1 items 12
Items in Bucket 3 areNeeded Regularly But Excess in Quantity
There are certain rules which are displayed acoording to these following
layouts 123
audit and reported back to auditor 1 week false
Required files once in a quarter should be kept in common
Bucket 5 items are only apllied by red tag false
workplace. true
Sorting issegregating everything at the workplace into needs and wants
The ________ is a strong supporter and catalyst for helping organizations

establish Five S and its management, compliance. Auditor
To keep the workplace visually managed is one of the major tasks of S4 true
Region / Zone should have achieved that Rating true
n audit, the actual review takes place during fieldwork
The aim of Kaizen process is 134
To report status of Five S compliance, ______ and corresponding Compliance

Percentage should be used.Level rating
The circulation of the Autonomous Maintenance Calendar should be
circulated to all true
Bucket 4 items mayWanted But Not Needed
The auditor has the responsibility to provide _______assessments and opinions

on workplace operations and controls independent
S5 known asSelf Discipline
WTMIS is available at Universe/ Quality Portal/ WTMIS/ Self Audit true
Even if one criterion in the ______ checklist is not met, the workplace shall not
qualify for a Level Rating. Auditor false
Which of these statements is TRUE?Kaizen falls under the Five S umbrella.

false
What is a red tag registeris a hardbound register
A five S auditor should have been identified by superior to conduct Five S

audits going forward true
Which of this S5 statement does not carry its spirit?Discipline while sorting
items (S1) ensures that storage areas are clean and hygienic
Having the right information at the right time is knowledge
What should the auditor do befor finishing the fieldwork? 2
Stationery(daily usage)should be kept in? top
Preventive actions with respect to workplace transformation can be taken by

conducting a Self-audit. True
The main aim of S5 is 2
We can depict who is sitting where and where all the material resources are
located by seeing the top view of the front office true
Self audit is done by employes
false
During the fieldwork, the auditor should check 234
When should printers be checked? Everyday false weekly false

Daily files can be kept in middle
can provide a history of sequence of various user activities and a record of

activities both by the applied methodology and application of practice. Audit
false
Monthly basis files should be maintained in common
Kanban means card signal
Poka yoke means visual tool false
How should be Master Index?Alphabetical and Segmental false Segmental

and Alphabetical

Management System false
What activities need to be performed during S3 ? clearning
What is Systematic arrangement?putting things in their proper place
n autonomous calender contains the following fields all
workplace. True
Ideally inventory levels ,common place in a five S is zero true
Which step of Five S is part of Detecting MissingFiles/ papers s3
The needed items or files in bucket-1 regularly should be placed on racks

which are adjacent to the entrance in the store true
Which of the following is TRUE optionfor an auditor12
NCR stands for non complain report false Non compliance report false Non
conformation report

The auditor should not listen to the auditee false
What does Kaizen means? small improvement false "change for good".
S2 stands forSpic n span false
PEEP meansPlace for everything and everything in it`s place

Among Five S ,S3 means sorting false
The process of audit will be decided in the ______ meeting opining
A Kanban card must contains the following all
What should be mentioned on the first page of a red tag register? 1235
Bucket 4 items may need requrlarly false
An autonomous calender contains the following fields except At What

Frequency
What fields are are present in the label of the file all
Needed item is anything
What is S4 standardization
S5 means systematic arrangement false
A department has taken the following plan related to Five S in the workplace.
Which of this plan can be classified under S5? 2
What are the examples of Bucket 5 items ?123
Rule of personal items will not allow any false
S3 would help in Clearing equipments false Detecting Subtle Abnormalities
tems in Bucket 3 areNeeded But not Regularly false
A Five S auditor to track the trails during an audit by checking the

following.None of the above
Why are indexes prepared for the common filing cabinet and storage
areashould be circulated to all users
One of the condition of S5 is that all employees in the department /

workplace should be trained on Five S. This would include inducting new
employees into the S5 philosophy as well. True

A Front View gives a picture of the storage areas in the workplace true
What are all essential items at a branch front office? 34

State whether these statement is TRUE 13
What should the auditor do befor finishing the fieldwork? 2 3
PEEP means 1
A department has taken the following plan related to Five S in the workplace.
Which of this plan can be classified under S5? 2

calledself audit
What is a red tag register 2.3
Stationery(daily usage)should be kept in? top
There are certain rules which are displayed acoording to these following
layouts 1.2.3

Management System false
What fields are are present in the label of the file 3.4.5.6.7
The main aim of S5 is 2
The audit report should contain the following 3.4
What are the examples of Bucket 3 items? 1.2.3.
The objective of closing meeting is to 2.3.
Which of these rules apply for S2? 1.2.3.4
audit and reported back to auditor 1
How should be Master Index?How should be Master Index?
MOP meansMeasure of performance
Standardisation should containCreation of Standard Operating

Procedures
If there is hanging wire in the workplace it_________Should be Red Tagged.
Level rating of a workplace with respect to 5S could be __ or ___1, 2

conditions listed in checklist for each level.Score
What are all red tag items? 3.4.
Which is the best example to report staturs of 5S compliance 3
Spic-n-Span isEnsuring everything in the workplace stays clean and

no papers or files are missing.
In case, document retrieval from a filing cabinet is being audited,

what should the auditor keep in mind?
-Minor non-conformities should be closed out within _____ of the end

of the audit and reported back to auditor
-How should be Master Index?
-Which is the best example to report staturs of 5S compliance
At which stage of the money laundering process it is relatively easy

to detect the crime Placement stage
Customer identification procedures fall under which aspect of money

laundering regulations Know your customer (KYC)
Basic due diligence is an approach the bank takes to

Identify and verify customers
Adequate diligence is the fundamental requirement for any business

transaction TRUE
This document is accepted as an identity proof at the time of

opening the account Driving license
All SBUs must implement necessary procedures and controls to

ensure Regulatory reporting
This means also features in the placement methods of laundering

money Electronic transfers
Companies that are set up according to the laws of the land but do
not do any real business are called Shell corporations
FATF guidelines consist of how many regulations 40
Common means of integrating money into the financial system is

Export import transactions
Who reviews and approves risk profiling of various product
segments MLRO
ICICI bank will have proper record maintenance policies and

procedures in place to Ensure required documents are
available within reasonable period of time
Significant suspicious activity is reported to the audit committee on

Quarterly basis
Risk profiles of customer segments should be submitted to the MLRO

TRUE
Illegal activity where stacks of gold, cash, jewllery or even rare

stamps are moved from place to place is called Smuggling
Each SBU will develop appropriate measures for transaction

processing in consultation with MLRO
Before offering its services to its correspondent banks ICICI bank will
Check whether the correspondent bank complies with an
acceptable money laundering program
Process whereby people send each other money without going

through the banking system is called Alternative
remittances
Above the AML framework is Audit committee
Transactions that are inconsistent with the customer`s known

legitimate activities are called Suspicious
transactions
What approach would ICICI bank adopt in implementing its anti

money laundering framework Risk based
Which of these is not non banking method of laundering money Drug

trafficking
Which section of the PMLA talks about civil proceedings Section 14
Effective element of a Know your customer (KYC) procedure is

On going monitoring
Which intergovernmental body develops promotes anti money

laundering guidelines FATF
FATF provides guidelines for anti money laundering policies and procedures at
Three levels
Internal controls must be adequately supplemented by
Effective audit function
FATF guidelines are intended to meet Customer due

diligence procedure
Clause (b) of sub section (1) of section 12 of PMLA states that

banking companies/financial institutions/intermediaries should
furnish information to Director
From the cessation of the date of the transaction, ICICI bank

maintains records of the transaction for a period of 10 years
usually carried out in Three stages
Money laundering is Converting legal money into

illegal money////2nd
This is the preferred means of laundering money accumulated by tax

evasion Offshore banks
Appropriate organization structure is one of the Internal

controls
AN card issued by income tax department is used as

Identity proof
What does reselling and repurchasing assets for laundering money

do Furthers integration
Regulations empowering the director to levy a fine or order on

banking companies or financial institutions or intermediaries for
failure to comply with provisions of section 12 are laid down in
Section 13
According to FATF money laundering is Processing of

criminal proceeds in order to disguise their illegal origin
How many special regulations were issued to combat terrorist

financing 9
When a customer moves from a low risk to high risk the approach
used is Enhanced due diligence
The stage where legitimate explanation is given to illegitimate funds

is called Integration stage
Use of multiple cash deposits each smaller than the minimum cash
reporting requirements is called Smurfing
Placement stage is when cash is channeled into
Banks
Detailed guidelines on identification of suspicious transactions is

given to the employees via e-circular
Collating and maintaining AML records is the responsibility of

SBU compliance officer
Cooperation with law enforcement agencies means

Sharing and reporting information when required
Which section of the PMLA talks about procedure and manner of

furnishing information Section 15
SBU compliance officer also does Making specific request to

MLRO
In submitting information to MLRO all SBUs must use

Specific forms and formats
Driving license of the customer is used for Identity

proof
ICICI bank maintains records on customer transactions in order to

Submit to RBI Reconstruction of any
transactions
A bank which doesn`t have any physical presence in any country is

called Shell bank
Banks are required to apply basic due diligence for low

risk customers
Multiple accounts set up by the same person with standing instructions is

called Shell accounts Walkin accounts
Person responsible for monitoring day-to-day implementation of

ICICI bank`s groups AML policy and procedures is SBU
compliance officer MLRO
According to PMLA obligations the records of the transactions

should be maintained for 10 years
The bank`s approach for establishing a customer behavior pattern

includes Both
Which section of the PMLA talks about the powers of the director to
impose fines Section 13
The stage where clean money is mixed with illegal money to disguise
it further is called Layering
Facilities provided by the bank for the transfer of money via

electronic media are called Electronic transfers
Appointing a compliance officer within a organization falls under

which aspect of money laundering regulations Internal
policies and procedures
KYC procedures will be applicable to existing customers only if the

risk profile of the customer or customer segment changes from low
to high TRUE
Customer identification procedure for legal person is

Identity of authorized signatories
shall not be liable to any civil proceedings against them for

furnishing information are laid down in Section 14
Photo debit card of the customer is used for Invalid
At what point it is difficult for the bank to distinguish between legal

and illegal funds Integration
Risk profiles of customer segments should be submitted to the board

of directors of the bank false
All SBUs would conduct risk profiling of various Counter

party banks wrong
This is a suspicious transaction Rs 40,000 is debited to customers

salary account every month/////3rd
What forms an integral part of ICICI bank`s group AML policy

Customer identification procedures wrong/////3rd
ICICI bank will monitor all cash transactions beyond the threshold
limit set by the MLRO AML framework////////amlg
Business recycling/////export&import//////1st////wrong
Financial transactions that are not in compliance with law are to be

Compared with negative lists maintained by the govts
This is not a step in the money laundering process Recovery
stage
Regulations stating that banking companies, financial institutions,

intermediaries and their officers
Information of the violation of the provisions of section 12 is

provided to the director by Principal officers
According to RBI guidelines branches should intimate their controlling offices

about cash transactions above Rs 1 million ////5milion
///////0.5
Before employing temporary or outsourced people ICICI bank

adheres to Audit committee framework ////AML////////
MLRO will escalate the suspicious transaction to AMLO

SBU compliance officer//////wrong
Which section of the PMLA talks about banking companies, financial

institutions and intermediaries should maintain records
Section 13 Section 14////12 true//////wrong
Separating the funds from their illegal source is called

Smurfing /////integration////////layering
Who can call for records defined in the section 13 of PMLA

Compliance officerwrong///director
Financial transactions that are not in compliance with law are to be

wrong
Banking ombudsman scheme 2006 is the scheme of/////3rd
Banking Ombudsman is a quasi judicial authority appointed by

RBI///true
UV lamp is used to verify high value payment of cheques. TRUE
Why do we need to be vigilant about service providers? Both the

above
If a bank employee unknowingly clears a forged cheque, then, the bank

employee has committed a fraud. FALSE
Custody of the alarm key and the password for the burglar alarm should be
with the security guard. FALSE
What care should be taken while opening a new account? Photocopy of

KYC documents should be mandatory verified with the original documents
Outsourced employees should NOT be given access to system passwords.

TRUE
What is pharming? Technique by which users are redirected from

real websites to a fraudulent website by using spyware\malware planted in
users` computer.
Password is a security features. TRUE
What kit should not be handed over to the marketing executives?

I-kit
A bearer presents a Rs 50,000\- cheque for clearance. The amount and payee
on the cheque had been altered. In this case, the cashier should clear the
cheque only after verifying the signature on the cheque. FALSE

All of the above
Passwords must not be changed- FALSE
Destruction of deliverables should be carried out- In the presence of

atleast two bank officials
What is KYC? Know your customers
A customer walks into a bank branch and asks for a loose leaf for withdrawing
cash because he claims that he has forgotten to get his cheque book.
Verify the customer`s identity before issuing the loose leaf
What procedure should you follow in case you notice fraud being committed?
All of the above
As a cashier\teller, one must be cordial to customers and must address their

issues irrespective of the type of query. FALSE
What is meant by non-financial transactions? Non-Financial
transactions are those customer requests and transactions at the branch,
which do not directly involve exchange or any monetary implications
immediately
Surveillance camera is a type of security apparatus. TRUE
The teller\cashier must call the account holder of a current account for
verification if the value of the cheque is- More than Rs 100,000\-
If the security apparatus provided to the bank, including the security

personnel, is not handled as per procedure, then, this situation can be termed
as a type of fraud. FALSE
If you notice a fraud being committed, you should hold the fraudster only if
the bank has suffered a monetary loss. FALSE
Accounts which do not adhere to the KYC guidelines should not be opened.
TRUE
What is Vishing? Using social engineering and phone to access

personal and financial information from the public for financial gains
If a bank employee provides internal information about the bank, to a third

party, then, he has committed a fraud. TRUE
Security apparatus must have an AMC and a maintenance schedule which is-
Quarterly
Keylogging is a diagnostic tool which captures a user`s key strokes and uses
the captured information to commit fraud. TRUE
PINs must be released for destruction before the cards are destroyed.
FALSE

account. TRUE
A fraudulent act of a person may or may not result in any monetary loss to
the bank. TRUE
What is bystander approach? Refers to a case where a bank

employee ignores suspicious conversations happening at a workstation near
her.
Any returns in the deliverables with the reason ` address not available or
address not matching, should be viewed carefully. Why? The address
proof given by the customer could be fraudulent
ATM pins were in the custody of an outsourced trainee as there was staff
shortage at the branch Security can be under the custody of
outsourced staff but under the supervision of bank employee
Security items cannot be under the custody of outsourced staff
What has to be tallied shift-wise, physically and with e-search? Gold

coins
System`s login can be shared. FALSE
Cheques drawn in favour of ICICI bank which are wrongly collected is a case
of fraud. TRUE
If you show unusual trust in the customer`s words, then, this is a case of-
Blind trust
A request for a new cheque book is an example of a non financial transaction.

TRUE
Inventory includes security items held in bulk with the branch.

TRUE
What is Phishing? Fraudulently acquiring personal information and

passwords through link sent by spoofed e-mail id with look alike web page of
the bank
Another name for teller counter is- Cash counter
Who is responsible for ensuring that the surveillance camera at the branch is
Òn` at all times? Shift Incharge
Customers` signature must be taken in the register and verified with the
specimen signature in the Finnacle before the deliverables are handed over-
TRUE
An HNI customer deliverables were delayed for delivery due to courier

problems. The Branch retrieved the consignment and requested an
outsourced staff to deliver to the customer. Not correct to send
deliverables through outsourced staff, could lead to frauds
Service providers are agencies that are authorized to do the work of the bank
for various reasons. TRUE
Surprise verification is carried out to ensure that the banking staff is always
alert. TRUE
In order to reduce non financial transaction related frauds, an address change

request must be thoroughly verified before it is accepted. TRUE
Some of the most common fraud risks while opening an account include the
following- All of these
Is it necessary for the gold coins to be tallied physically along with the e-
search. YES
When an inventory (security item) is identified as `to be destroyed` after

three months of holding it, then how should the same be dealt with?
Should be destroyed in presence of 2 bank employees and a written
record of the same should be maintained in the destruction register
What is skimming? Theft of credit card information
Which of the following is NOT part of inventory? PINS
A customer has given a cheque for Rs 200,000\- for encashment at the

counter. What should the teller\cashier do to reduce chances of fraud?
All of the above
You should never disclose your password to your colleague. TRUE
Backup CD`s of the last how many months of the surveillance camera should
be stored at the branch? 3 months
If a bank employee provides internal information about the bank, to a third

party, then, he has committed a fraud. TRUE
While clearing a cheque, the teller notices that òrder` has been changed to
`bearer` in the cheque. What should the teller do? Call the account
holder to verify the alteration
Sharing passwords can prevent fraud occurrences. FALSE
corporate client. Mr Sharma has never withdrawn cash before. Call

Mr Sharma
How can you prevent pharming? By installing the latest antivirus

software

Customers
What is the first step in reporting once a fraud is detected? Inform
the customer
If you depend on a customer to move documents within or outside the bank

branch, then, this is a case of- Lack of sense of proportion
What does `contributory negligence` mean Contribution to fraud

prevention and controls
Theft of cash because of human negligence is a case of- Bank

environment
A teller\cashier receives a cheque which belongs to the account of Mr Bhairav

Sharma, an important
Which of the following are new emerging types of frauds? Wishing

Fishing
Which of the following can commit a bank fraud? A bank customer

All of these
wheelers, which covers All of the Above
Which Cover is mandatory in Motor Insurance? Third-party cover

that strike without warning? TRUE

compared to those in the developed countries? 3 times higher
For covering motor vehicles fitted with CNG/LPG kits, what additional
premium one has to pay? 4% of value of the Kit
no claims are made? upto 50%
Your Motor vehicle is covered against Burglary. TRUE
An Insured can claim towing charges upto Rs 1500

gets an additional discount on his premium. TRUE
Under a Motor Insurance policy, Upto what is the Personal Accident cover for
Individual Owners while driving? Rs 2 lakhs
Yes, Voluntary Excess discount if he opts for a voluntary excess
in addition to Compulsory Excess
Accessories like Music System fitted in the vehicle? yes
Which of these below technological advanced treatment that require less

than 24 hr hospitalization are covered under HAP? All of the
Above
policy? All of the Above

TRUE
What are the Sum Insured(SI) options available under Critical care policy?
Rs 3 lakhs or 6 lakhs or 12 Lakhs

physical exercise and consumption of high salt diet and saturated fats. TRUE
All of the Above
Which of the following health product provides Hospitalisation cum OPD

cover? Health Advantage Plus
Policy? Dental Treatment charges
structure but also the contents of your home. TRUE
TRUEICICI Lombard`s Home Insurance covers the following natural calamities

and man-made disasters All of the Above
Cash, bullion, paintings, works of art and antiques are covered in a Home
Insurance Policy unless specifically excluded in the policy. False
of ICICI Lombard? Rs 5 Lacs for maximum of 12 months Rs 1
Lac for maximum of 6 months
Home Policy is -. Upto 25% of Sum Insured or Rs 1 Lakh, which ever
is less
Which of the following are not covered by the Home Insurance Plan?
Both a and b
The burglary cover is only for contents, and not the structure. TRUE

purpose? Yes
18yrs to 35yrs
insurance. TRUE
Travel insurance is mandatory for All of the Above

up before Travel policy issuance at their own cost. TRUE
In case of customers visiting US and Canada, for making a travel claim, the
insured should contact United Health Group

examination, Is it covered under her Travel Insurance? Yes,
Available if taken as an Add On cover with Plus Plan
back to India. True

Basic rate for first 7 days and then Pay on per day ba

Can One extend a travel policy? Yes
ICICI Lombard`s Overseas Travel Insurance has All of the Above
ICICI Lombard`s Student Medical Insurance offers the following Plans.

Only A and B above
under cover A of HAP? Rs 2 Lakhs and Rs 3 Lakhs

cover for 2 years
At how many Network garages across India is the Cashless Claim settlement
facility available in a motor policy of ICICI Lombard? 5000+

that strike without warning? Take Insurance Cover

Medical Tests in HAP Policy are compulsory for persons who are
46 years and above\\\\\\\50 years and above\\\\\\\\56 years and above
A Home Insurance Policy of ICICI Lombard includes All of the Above

EU country, the insured should contact United Health Group
Travel Insurance is bought mainly due to the ________ when on the trip
abroad. Need of Food expenses\\\\\\\\\Fear of travelling
expenses\\\\\\\\\

Both a and b
car under a Motor Insurance Policy? Yes
Which Policy covers expenses like Room rent, Nursing expenses, Doctor`s
fees, Dialysis, Chemotherapy,Radiotherapy? Both a and b

existing diseases are covered from 3rd year onwards\\\\\\\\\2nd year
onwards\\\\\\\
diseases are covered after 3 years \\\\\\\\\
Which of the following illnesses are covered under Critical Care? All of
the Above

accompanied by an adult in the policy. FALSE
What is the Toll Free Call Centre No. of ICICI Lombard GIC Ltd?
1800 209 8888
What is the discount applicable for a Long term Home Policy of 3 year
duration? 0.25 0.15
What is the Platinum Plan in Travel Insurance? Inexpensive plan

for people who need to travel to neighboring countries\\\\\\\\Specially
designed for the frequent traveler
apathetic

Personal liability\\\\\\\\
Policy from ICICI Lombard? Yes

nature. FALSE\\\\\\\TRUE
Can a person insure his jewellery under Home Insurance policy? No
Illness covered in the Policy. 10\\\\\\
What is the age group eligible for taking Critical care Coverage? 18 to
55 years
age of Entry is Min.18 years and Max. 60 years
which no claim is payable? 30 days\\\\\\\\60 days
Audi Car. Can he take additional Insurance for these non Electrical Accessory?
No\\\\\\\
ICICI Lombard`s Motor Insurance Policy is governed by Indian Road

Traffic Act\\\\\\\\Financial Securities Act\\\\\\\\\Indian Motor Tariff

renewed within____ of Expiry of Previous Policy. 1 Year
policy couriered to him? In One Weeks Time\\\\\\\\In 5 days time
other unnamed passengers in his car like his family, friends?:-Rs 1
lakh\\\\\\\Rs 2 lakhs
In case of Motor Insurance Claim, an insured can:-Both a and b
Which Section of Income Tax Law allows Tax Benefit for Health policies?:-
Section 80D
medical charges be claimed except for accidents?:-15 days\\\\\\\30 days

Burglary cover of the Home Insurance Policy.:-No\\\\\\\\\

Insurance policy of ICICI Lombard?:-Yes
In Monsoon, the frequency of rainfalls increases. A heavy rainfall can do

severe damage to home structure and interiors. Is it covered by the Home
Insurance Policy?:-No, Rainfall is never covered\\\\\\\\\\\\\\Yes, It also covers
against man-made disasters like burglary, theft, riot, terrorism and strike
What is the maximum age upto which Travel insurance is available?:-70

yrs\\\\\\\\65 yrs\\\\\\\75 yrs\\\\\\\85 yrs
iAAA rating that ICICI Lombard has received from ICRA signify:-Best
Company\\\\\\\\\\
Which of the following is an Exclusion in a Motor Insurance Policy?:-All of the

Above
What is the Sub limit applicable for Cataract in Family Floater policy when it is
included after 2 years of continous Insurance with IL?:-Rs 10000\\\\\\\\Rs
20000
instructions of a Medical Practitioner?:-Minimum 48 Consecutive
Hours\\\\\\\\\Minimum 72 Consecutive Hours\\\\\\\\
Which of the following are Excluded under Student Travel Insurance?:-Both a

and b

Policy?:-No\\\\\\\Yes but deductible of US$100 applicable

Insurance policies?:-No such cover is provided under any Travel
Product\\\\\\\\\\Hijack Distress Allowance given for max 7 days
An Insured can transfer full benefits of NCB when he shifts his motor
Insurance policy from another company to ICICI Lombard.:-Ture
In a Floater Cover, One policy will cover two family members with One sum
insured and One Premium.:-TRUE
Medical Tests in Family Floater are compulsory for persons who are:-45 years
and above\\\\\\
with ICICI Lombard for 5 years. What % of discount can he get for the same?:-
0.25
ICICI Lombard`s Student Medical Insurance plans are ____ the cost of
comparable health cover available abroad.:-Same Price\\\\\\\
In case of Death of an Insured in Student Medical insurance, If the bail bond

benefit has been availed, then Insured`s immediate family member or
Sponsor need to submit an official Death certificate within a month.:-Death
certificate from relative or spouse is acceptable.\\\\\\\
The Add On covers under Plus Plan variant of ICICI Lombard`s Student Travel
insurance are:-All of the Above
The email ID for Travel Insurance related claims of ICICI Lombard is:-
travel@icicilombard.com
Your friend is studying in a foreign University. Can he buy a Student Travel

Insurance from ICICI Lombard?:-No, It is not possible.
Which of the following is not a benefit of investing in a Mutual Fund?

Money is always secure and it appreciates with time
Please select the appropriate Mutual Fund scheme for the given profile.. Mr.
Arun will be retiring in a year. He wants to invest his savings in a Mutual Fund
which would offer him steady income after retirement and also wants the risk
to be minimum. Income Scheme
Who submits the portfolio of the scheme to SEBI? AMC
A scheme can be launched by The AMC on behalf of the trustees
The position on tax benefit under section 80C for investment in Equity Linked
Savings Scheme is Available without cap but within the overall
limit of Rs. 100000/- for all section 80C investments
The best benchmark for the Index Based fund is ... Pre specified
Index
Mr. Kiran is in his mid forties and would like to invest in a Mutual Fund that
would help him bear the college expenses of his son in later life
Balanced Scheme
Application forms are available with... Memorandum containing

key information
Which of the following is not a feature of Growth based schemes?

Investments only in the debt markets
Mr. Kumar has Rs. 100000 which he wants to invest in an Open Ended Mutual
Funds. Entry Load is 2.25% for all investments is less than 5 Crs. The Current
NAV of the scheme is 44.52. Mr Kumar will get
2196.755 Units
The most comprehensive source of information available on investor services

is found in Offer Document
What is forward pricing? Price known to the invefstor before any

transaction
Which of the following is not a fundamental requirement of Mutual Fund

investments? Investing in only one type of scheme
What is a Mutual Fund? A Trust that pools the savings of a

number of investors.
All buy orders through an agent do not become valid till the fund accepts and
confirms the orders TRUE
What is the purpose of Lock in period? To ensure that the units are not
redeemed before a reasonable time frame.
It is compulsory to use fund agents/intermediaries for investing MFs
FALSE
If the entry Load is 2.25% and the NAV is Rs. 10/-, then the investor will have
to pay for 1000 units 9775
The most important link between Mutual Fund and Investors is SEBI
The value of funds net assets is Rs. 1000. Mr. Singh owns 3 units of Face
Value of Rs. 10. The Value of his ownership is 3 30///wrong
Distributors are required to abide by a code of conduct as prescribed by SEBI.

This code is based on AMFI ARN///wrong
Which of the following could not be the reason for people to invest in Mutual
Funds? To invest in blue chip shares even with small amounts of
money
Mututal fund is not... Pool of funds used to purchase securities on

behalf of investors A portfolio of stocks, bonds and other securities
A collective investment vehicle
Load is ... Charge borne by the fund Charge borne by

Trustees//////wrong
Which one of the following is a self regulatory organisation? SEBI

AMFI///wrong
Which of the following statement is true? = Ncash is ICICI`s Credit Card Brand
The treasury department of the bank handles these day-today investments
and manages the CRR and SLR = true
Which of the following statement is true? = A money lender applies his or her
own funds to give loans to others.//A bank applies its own funds to give loans
to others.
Which of the following statement is true? = Loan for used tractor are given
with a maximum LTV of 50%
Which is the fastest mode of remittance? = Electronic Fund Transfer

In ancient times, exchange of goods and services was conducted
through________ system, with cattle as a medium of exchange = Barter
What are the three main sources of income for banks? = Interest earned on
loans; treasury income and fee income
The three types of risks a bank faces are = Credit Risk, Loan Risk and Forex
Risk//Credit Risk, Liquidity Risk and Interest Rate Risk
Chequable Accounts are deposits which can be withdrawn by Cash, Cheque,

Slip, Draft or an Order. = true
Loans given to individuals is also known as retail loans. = true
What is Loan to Value Ratio? = The amount the customer needs to fund from
his own resource.//The percentage of the asset cost sanctioned by the bank.
The Anywhere Banking facility of ICICI bank is available to customers through

= ATM Cards and Credit Cards//ATM Cards and Branch Banking
Moneylenders are people who lend money to others from their own deposits
on interest = false/TRUE
Which kind of deposits are more volatile? = Demand Deposits
The value added savings account of ICICI Bank offers = Bill Payment Facility;
Flexibility on Liquidity and free Ncash Debit Card.// Bill Payment Facility;
Flexibility on Liquidity and free Ncash Debit Card.
A Cheque allows people to withdraw money or make payments to another

party in lieu of cash = true
ICICI Bank ATM`s do not have a limit on the money that can be withdrawn in
a single day or in a single transaction.= false
ICICI Bank does not offer loan against- = RBI Relief Bonds
Clearing House is run by___________ and other nominated banks. = rbi
The Young Stars Account of ICICI Bank is for teenagers alone. = TRUE//FALSE
Bank@Campus Account offers students- = Free Inward Remittance
The minimum loan amount in construction equipment loans is Rs 2,00,000

=FALSE
A _____________ is a place where cheques from all the banks get pooled. =
Clearing House
Cash Management Services shortens the working capital cycle of a company

through assured credit and efficient tracking of the company`s receivables
and payments. = TRUE
Banking involves dealing with money as a commodity and moving money

from one person to another and/or from one place to another. = TRUE
What are the two types of treasury? = Centre and State Level//Domestic and
International
Overdraft facility provided by banks is a form of secured loan. = FALSE
A_____________ is an instrument that helps people draw money or make a

payment to another party instead of cash. = CHEQUE
Modes of Remittances used by banks are ....... = ALL
Retail Banking is a non-profitable venture for banks = FALSE
Banking channels offered by ICICI Bank are............... = ALL
What is Term Loan? = Loan taken for everyday activities of the business like
to purchase raw materials is known as term loan//Loan taken for capital
expenditure like to acquire land, buy building machinery etc is known as term
loan.
Documentary Credit is- = It is an arrangement whereby a bank, acting on the

customer`s request undertakes to pay a third party by a given date upon the
presentation of proper and relevant documents.
What are the two kinds of trade services products? = Documentary Credit
and Bills for Collection
In Bills for Collection the documents and the title to the goods are released to
the buyer only after the payment is made after acceptance from the buyer. =
TRUE
As per regulatory norms, it is not important for banks to maintain a certain

percentage of deposits in the form of CRR and SLR. = FALSE
Business House take loan for everyday activities like to purchase raw
materials in the form of- = Term Loans//Cash Credit
Credit Cards are a form of_______________loan. = SECURED//UN

Transfer of funds can take place in ICICI Bank through- = Only ICICI Bank
Electronic Fund Transfer
ICICI Bank car loans are available both for new and used or second hand cars.
= TRUE
The tenure of ICICI Bank two wheeler loans range between_______

to___________ months. = 6 to 48//6 to 36
CRR stands for ............... = Cash Reserve Ratio
Sterling Silver and True Blue are ICICI Bank Debit Card products = FALSE
Which of the following statement is true? = The Fixed Deposit Account of ICICI
Bank does not offer flexibility in terms of duration and deposit types.
Clearing is a banking operation where a cheque is deposited in a persons

account and money is credited in his or her account. = TRUE
Commercial Banks do not prefer financing of trade transcations over other

forms of lending as they are long term and unsecured. = FALSE
the I-kit. FALSE
CAP provides the basic policy guideline for the Customer Identification
Procedure (CIP). TRUE
to be adhered to? The employee must introduce the account with his
employee number and bank account number.
Self-cheque can be an outstation cheque. TRUE
months old. FALSE
introduction. TRUE
the same thereby the banker becomes liable to the true owner. TRUE
Telephone bill can be accepted as an Identity Proof. FALSE
CAP means Customer Acceptance policy
Salary accounts should be opened at the work place or branch
only

maintained by a bank. TRUE
branch to open the account. TRUE
SM should tally and reconcile the i-kit on daily basis FALSE
Customers` funds and the account can be accessed through I-kits

TRUE

applicant. TRUE
I-Kit is a security item. TRUE
Identify a true statement about exceptions of initial self-cheque deposit.

Self-cheque is mandatory for salary accounts.
It is possible to open an account by cash, if the customer submits

Personally visiting the branch with original KYC documents
Identify the true statements. Outstation cheques can be

accepted but the account will be activated only after realization of the
cheque.
The_____________tallies the bulk inventory of I-kits on recepit.

Branch Operations Manager
Bank Account? Identity Proof

employee of ICICI bank. Proof of address
Underwriting refers to process of deciding whether to accept an application
for coverage and deciding the premium for it. TRUE
Which of the following statement is correct? Both the statements are

correct
_____ is the process of appointing a beneficiary who will receive the benefit of
insurance proceeds? Nomination
Which of the following statement is correct? Both the statements are

correct
A Premium is always payable in advance True
Insurance benefits All the three
The business of insurance has All the above implications
What is the term used to describe the factors that affect the risks to an
individual`s life? Hazards
All types of losses can be insured? False
In case a _____ is given, the policy holder has to assign the policy in favour of
the insurer. Loan
Nomination is a way to ensure easy payment of policy money in case of

death claim TRUE
Premium varies with the risk associated with a person TRUE
What is the term used for the date on which benefits may become payable,
either absolutely or contingently? Maturity Date
The existence of insurable interest is decided by? All of these options

are correct
Before paying a claim, which of the following have to be verified?

Age of the life insured
Which one of the following statements is correct? Both the

statements above are correct
When a customer wants to discontinue the policy before the end of the term
and receive the proceeds under the policy back, it is called _______
Surrender
A person can manage a risk by All of these
Who is benefited the most out of life insurance All the these
A probability of òne in a hundred` is valid In all the above situations
Which one of the following statements is incorrect? The premium

depends on the occupation of the insured person\\\\\\\\
Assignment is the process of appointing a beneficiary who will receive the

benefits of the insurance proceeds? False
Which is the right time for taking life insurance? All the three
`times` are right
Which of the following principle does not apply to life insurance?

Principle of Indemnity
MICE stands for Mortality, Investment, Contingency and

Expenditure
Insurance compensates losses Only to the extent of insured amount
Parties to a contract must have intention to create a _______ relationship

Legal
Which of the following is true One can take insurance on life of his
wife
Which of the following risks are insurable? Economic
Does mode of Premium effect premium amount? yes
Age and Gender are _______ hazards Physical
Insurance he did not disclose this information. Which of the following could
be said about Shyam He has breached principle of utmost
good faith
Does a nominee have the full control of the policy? No
Which of these statements can be used to define a human being?

All of the statements are correct
The competition for the business of life insurance is None of
these
Insurance is meant to Compensate for losses from specified events
An Assignment automatically cancels a nomination True
The amount payable under a life insurance policy depends on The

amount of the sum assured
Which of the following events are insurable in a life insurance policy?

Neither of the above situations
Life insurance is better than other avenues of savings in the aspect of

All of these
If a person buys an insurance policy for his wife from ICICI Prudential, who is
the insurer? ICICI Prudential
Shyam is avid adventurer. He regurlarly takes part in paragliding/rafting etc.

While applying for life
Insurance is meant to Prevent damage to assets from specified

events
Life Insurance is based on the concept of One for all, and all
for one
Which of the following statement is correct? All the three statements

are correct
What is true in the case of risks involved in life insurance? Risks are
avoidable through proper food habits Risks are avoidable through
medical science Risks can be avoided
Under Premium on renewal basis Risk Premium remains same

Risk Premium decreases every year\\\\\\\
Anil wants to propose a policy for his meternal Uncle. This will violate which
Life Insurance principle Indemnity\\\\\\\\Utmost good
faith\\\\\\\Insurable Interest
Which of the following is not a part of the premium? Expenditure

Contingency Investment\\\\\\\\Misrepresentation
The `probability` of an event is mentioned As a ratio
Consideration in a life insurance contract is known as______. Sum

assured\\\\\\\
State which of the following statements is correct Both the above

statements are wrong The strength of a wrestler can be insured\\\\\\\
A human being`s value is measured by All of the above\\\\\\\\\
You buy a car and decide to bear all repair expences if it meets an accident.
This is an example of Risk management through Prevention
Risk management through Avidence Risk management
through Transfer\\\\\\\\Risk management through Retention
The probability of 50% for an event happening means that the event
Will happen 50% of the time over a very large number of trials
Will never exceed 50%, however large be the attempts made\Will
happen regularly every alternate occasion\\\\\\\\
While buying a insurance policy Ram do not disclose the fact that he has
recently undergone a major surgery. This is violation of which Life insurance
principle Insurable Interest
Which of the following is not a part of the premium?
Misrepresentation(jovuu))
Consideration in a life insurance contract is known as______.

:Premium
Which of the following needs can be met through life insurance?123
Which of the following events are insurable in a life insurance

policy? : Neither of the above situations
Which of these statements can be used to define a human being?All

of the statements are correct
The competition for the business of life insurance is : None of these
The amount payable under a life insurance policy depends on : The

amount of the sum assured
: Facts which happen after the policy has commenced, need not be
reported
_____ risks are insurable? :economic
What is the term used to describe the factors that affect the risks to
an individual`s life? :Hazards
Underwriting refers to process of deciding whether to accept an

application for coverage and deciding the premium for it. : true
Which of the following statement is correct? : both are

correct(jovu)//Illnesses after the policy has commenced must be
informed to the insurer
Does mode of Premium effect premium amount? : false//true
A person can manage a risk by : Transferring(JOVU)
The existence of insurable interest is decided by? : The interest

which the proposer has in the asset being insured(jovu)
Parties to a contract must have intention to create a _______
relationship : legal
Which of the following principle does not apply to life insurance? :

Principle of Actuarial Valuation///Principle of Indemnity
Principle of Actuarial Valuation : One for all, and all for one
_____ is the process of appointing a beneficiary who will receive the

benefit of insurance proceeds? : Assignment///Nomination
If a person buys an insurance policy for his wife from ICICI

Prudential, who is the insurer? :His wife///ICICI Prudential
Insurance compensates losses : Only to the extent of insured

amount
The `probability` of an event is mentionedEither as a percentage or

as a ratio
Does a nominee have the full control of the policy?no
Insurance is meant to
Which of the following events are insurable in a life insurance policy?
The competition for the business of life insurance is
An Assignment automatically cancels a nomination False\\
Which of these statements can be used to define a human being?
Life insurance is better than other avenues of savings in the aspect

of
Nomination is a way to ensure easy payment of policy money in case

of death claim
Shyam is avid adventurer. He regurlarly takes part in

paragliding/rafting etc. While applying for life Insurance he did not
disclose this information. Which of the following could be said about
Shyam
Assignment is the process of appointing a beneficiary who will

receive the benefits of the insurance proceeds? : true\\
While buying a insurance policy Ram do not disclose the fact that he
has recently undergone a major surgery. This is violation of which
Life insurance principle :Utmost good faith
Which one of the following statements is incorrect? : The premium
depends on the occupation of the insured person
Premium varies with the risk associated with a person :true
MICE stands for : Money, Insurance, Contingency and

Expenditure(JOVU)
An Assignment automatically cancels a nomination : true
Before paying a claim, which of the following have to be verified? :

Age of the life insured
What is true in the case of risks involved in life insurance? : Risks

cannot be avoided
A probability of òne in a hundred` is valid
Insurance is necessary because
: Mode of payment///Sum Assured
A human being`s value is measured by : The income that he

generates
: Both the statements are correct
Life insurance is better than other avenues of savings in the aspect

of : all
You buy a car and decide to bear all repair expences if it meets an
accident. This is an example of : Risk management through
Retention
Does a nominee have the full control of the policy? : no
The principle of utmost good faith is important to ensure
----------------------------------------------------------------------------------------------
------------------------------
Section: 1. Life Insurance Basics
----------------------------------------------------------------------------------------------
------------------------------
-A person can manage a risk by
-The existence of insurable interest is decided by?
-Assignment is the process of appointing a beneficiary who will

receive the benefits of the insurance proceeds?
-Which one of the following statements is incorrect?
-MICE stands for
Insurance is meant to : Compensate for losses from specified events
Life Insurance is based on the concept of : One for all, and all for
one////All for One, and one for all(jovuuu)))//One for One, and one for
all\\\\
All types of losses can be insured? : false
In case a _____ is given, the policy holder has to assign the policy in
favour of the insurer. :Loan
A Premium is always payable in advance :yes
Seeking large insurance on a non-earning member is a type of

______hazard? : Physical(jovu))
Which of the following risks are insurable? : economic

When a customer wants to discontinue the policy before the end of
the term and receive the proceeds under the policy back, it is called
_______ L: Surrender
What is the term used for the date on which benefits may become
payable, either absolutely or contingently? : Vesting date(jovu)
Nomination is a way to ensure easy payment of policy money in case

of death claim : true
Anil wants to propose a policy for his meternal Uncle. This will
violate which Life Insurance principle L: Utmost good faith(jovu)
State which of the following statements is correct : Both the above

statements are wrong
Age and Gender are _______ hazards : Physical
----------------------------------------------------------------------------------------------
------------------------------
Section: 1. Life Insurance Basics
----------------------------------------------------------------------------------------------
------------------------------
-Seeking large insurance on a non-earning member is a type of

______hazard?
-Which of the following is not a part of the premium?
-What is the term used for the date on which benefits may become
payable, either absolutely or contingently?
-Anil wants to propose a policy for his meternal Uncle. This will
violate which Life Insurance principle
Children Gift Growth fund was introduced during which period - 1984-87
Fair value is determined based on all
SAT stands for - Securities Appeliate Tribunal

prospective investor - Offer Document
Offer document is issued only once for closed end fund true
Which of the following is correct regarss commission - 1 3
level. true
_____________Funds that invest in equities in one or more foreign countries 1

24
US-64 stands for - Unit Scheme-64
In which year Mutual fund industry started in India 1963
NAV - Net Asset Value

professional exprtise on sucessful investing true
Which public sector was the first to introduce non-UTI mutual fund in India
sbi

atleast Once every two years
Only AMFI certified distributors can sell mutual funds true
Mutual funds appoint _________________to sell units on behalf of the fund all
Mutual Fund represent one of the most appropriate investment for most -
Which of the following is Trueof Mutual Fund Investor all
An open-end fund 1 3
service to investors true//////false
______________ is accountable to the office of the public trustee - Board of

trustees
Mutual Funds are classified as closed-end and open-end true
Mutual Funds are also classified as load fund and non-load funds true
exempted 1999
during 1993-94 five
Closed -end funds - doesn`t allow user to buy or redeem units directly
from the funds
classification true

their portfolios true
An investor needs to PAN for purchasing units worth - 50,000 or more

India true
Fees and Expenses related with Mutual Funds cannot be charged to the
scheme 2 4
in India - 1993-1996
What is SEBI - Govt. Regulatory Authority
Second phase of mutual fund history in India is considered to be - 1987-1993
All open end equity oriented funds are 2 Tax -exempt funds
In the balance sheet of a mutual fund, the investor`s subcription are

accounted as 1 4
When an investor move from Debt Funds category to Equity funds , they may
face 2 4
Mutual Fund is regulated and governed by SEBI true
Public sector Mutual fund other than UTI entered in India during 1987
AMFI has published code of ethics Asset Management Company- true
Fund true
How many new schemes were lunched by UTI during 1981 and 1984 six
Formula of calculating NAV is - NAV = Fund Value\Total units issued
A fund which tracks the performance of a specific stock market index -

Equity Index Fund
Mutual Fund in India are open to investment by all
Fixed Term Plan Series 2 4
The first and for long the largest scheme was US-64 true
________ are Government securities with medium to long-term maturities -

Gilt Funds
____________ guides the Department of Compan Affairs CIB
An investor who subcribes for the unit or fund of a mutual fund is called as
3
Which of the following is medium risk category mutual fund 1235
STP stands for - Systematic Transfer Plans
An asset shall be classified as non-performing,- if the interest\principal

amount has not been received or has remained outstanding for one
quarter
What is the NAV for Fund Value = 4000 and Number of units issued =100
40
etc. is known as - Load Fund
The Offer Document must disclose the name and background of 1 3
Incase the EPS is negative - EPS value for that year is taken as zero for
arriving at capitalised earnings
Which of the following is High risk category mutual fund 1345
Harry Singh is Non- resident Indian can he invest in Mutual Fund true
During any change in the fundamental attributes of the scheme 2
Ownership issue of Asset Management Companies is governed by rbi
Which of the following is correct for the custodian 1 2
Which of the following are correct for Standard risk factors - NAV can move up
or down on the basis of capital market movement
According to SEBI advertising code 1 2 4
Offer document gives information such as 1 2 4
funds 1961
Fund`s NAV is affected by 1 2 4
Following are the three ways by which fund sales expenses are covered by
the investors 1 3
Diversified Debts Funds are 1 2
Other mutual funds include _______________ and ____________________ -

Commodity and Real Estate Fund

regard to RBI and SEBI - Ministry of Finance
received within _______days of its submission of the same 10 days
KIM stands for - Key Information Memorandum
instruments true
Which of the following is appropriate for Closed -end funds 2
Focused debt funds are all
AMC stands for - Asset Management Company
assets Trustee
Mutual funds are generaly distinguished from each other by 1 2 4
Growth funds are less volatile than aggressive growth funds true
DCA stands for - Department of Company Affairs
The summary information of the Offer Document informs about the all
Strike a balance between capital appreciation and incomes for the investor -
Growth and Incomes Funds
________ is responsible for modifying regulation relating to companies DCA

Recent Merger and acquisitions took between - SunFand C Mutual Fund by
Prinicipal
NAV of open-end schemes must be calculated and published daily true
Mutual Fund started with the formation of Unit Trust of India true
Recurring expenses include - 1 2
The mutual fund can be managed by 1 3

companies that meet pre-defined criteria. - SpecialityFunds
The AMC of a mutual fund must have a net worth of Rs__________ at all time -
Rs. 10 crores
A mutual fund in India is costituted in the form of a Public Trust created

underthe ______________ - Indian Trust Act, 1882
SEBI - Securities and Exchange Board of India
______________ was the first diversified equity investment scheme in India

Mastershare
Aggressive Growth Funds are 2 4
____________ try to seek out fundamentally sound companies whose shares

are currently under-priced in the market - Value Fund
The following are the distribution channel for Mutual Fund Companies all
The trust is created through a document called the __________ - TrustDeed
The equity fund which is designed to give the investor a high level of current
income along with some steady capital appreciation. -
AggressiveGrowthFundswrong////////
Select the correct Merger and acquisitions deal - Alliance Mutual Fund by Birla
Sun Life
ARP stands for - AutomaticReinvestmentPlans
Stock Exchanges are supervised by sebi
____________ is any person who, acting alone or in combination with another

body corporate , establishes a mutual fund Sponsor////////////wrong
_________________ stocks are shares of companies whose earnings are related
with the state of economy - CyclicalStocks
Customer`s selection of a bank is not influenced by the bank`s business

performance and profitability. : F
In their roles as intermediaries banks manage : all of th above
The trust of savers is influenced by their perception of : Bothe the above
All banks must maintain accounts with the settlement bank to be able to
clear cheques. : T
Bank`s earning on distribution of shares depends on : Both
Mobile phone recharging facility is provided through : both
Which of the following accounts is primarily meant for settlement of

transactions using cheques? L Current a/c
Only public sector banks are authorised to collect government taxes.F
Which is not true about Retail Loans? : Generally the entire amount is given
to the borrower upfront.
Which of these are activities performed by a Bank as per definition of banking

: 1.3
Payment collection and payment status reporting services provided by banks

to large companies are known as : Cash Management System
Gold is the only commodity that banks are allowed to trade in. : T
Which of the following products are covered under the distribution division of
banks? : housing loan
Electronic fund transfers between two different banks cannot be processed

without a common centralised computer system. : False
Arjun approaches Bank A at Delhi for issue of Demand draft payable at Trichy.
Bank A does not have a branch in Trichy. It can : issue a demand draft on a
correspondent bank at Trichy with whom an arrangement is already in place
Term loans need to be repaid in lump sum at the end of the term. : false
Arun, based in Delhi needs to pay his admission fees to Delhi University. He
needs: pay order
When money is advanced against a usance bill for collection, it is called : bill
purchase
The most common mode of payment in business : cheque
The difference between payorder and a cheque : 1.2
The trust that customers have in the bank is shaken when : 1.2
Once a cheque is issued, a drawer cannot stop the payment. : False
Sunil from Chennai needs to send money to Delhi for subscription to a

magazine. He needs a : demand draft
Banks are highly regulated because: Banks are important to the nation as
intermediaries and constituents of payment system
Credit card purchases can be made in any currency. : false
The amount contributed by the towards the full cost of the asset is known as :
margin
After collecting Tax the banks remits the money to : Respective Govt.
Department
Which of the following loan services is available to individuals? : retail loan
Banks impact the economy in their role as : all of the above
If a purchased cheque is returned unpaid, the bank recovers the amount from
: customer
PIN of a debit card stands for : personal identification number
The payee of a cheque cannot give the cheque to a third party as payments
towards his dues to the third party. : f
Crossed cheques cannot be encashed across the counter. : true
Similar to a multi-city cheque, a demand draft can be payable at any city.

:false
A line of credit promises to give short-term loans to a company as and when

they require it during next 10 years. :False
Identify the type of bill where the instruction is to pay the amount after a
certain period. : usance bill
If a credit card customer does not pay the credit amount by the due date,
interest is charged from the due date. :False
Debit card can be used to : Both
Distribution of ________ through banks is called bancassurance. : insurance

products
Banks issue pay order free of cost. : false
Why do banks avoid financing the full cost of the asset? : all above
While clearing house plays its role in local clearing of cheques, it does not
have any function in Credit ECS. : false
Which of the following transactions costs less for a bank? : EFT
Which of these statements about Fixed deposits is not true? : Banks permit
premature withdrawal of Fixed deposits
Who will own the asset if a company buys the asset taking a loan from the
bank? : company
Which of the following is a physical instrument used for transferring funds? :

none of the above
Which of the following is a process of clearing cheques drawn on large

centres across the country? : national clearing
Like Retail Loans, Term Loans also ask for a margin to be contributed by the
borrowing company.: t
Overdraft amount is interest free. : false
A clearing house is managed by : Either of the above
Mobile phone recharging facility is provided through
-Which is not true about Retail Loans?
-Which of the following products are covered under the distribution division of
banks?
-Arjun approaches Bank A at Delhi for issue of Demand draft payable at

Trichy. Bank A does not have a branch in Trichy. It can
-When money is advanced against a usance bill for collection, it is called

-Credit card purchases can be made in any currency.
-After collecting Tax the banks remits the money to
-Which of these statements about Fixed deposits is not true?
-Who will own the asset if a company buys the asset taking a loan from the
bank?
-Like Retail Loans, Term Loans also ask for a margin to be contributed by the
borrowing company.
During the _________ stage of market segmentation procedure, a researcher

conducts exploratory, in-depth interviews and focus group discussions. : :
Survey stage
____________advertising is relevant when a new brand or a product class is

being launched.:
Marketing is _____________and meeting customer needs

profitably.:Understanding
In respect to the relationship management and cross selling, identify the

incorrect explanation : Estimate their current needs as well as future needs
Banks
have to profile their high value customers, understand their background and
estimate their current as well as future needs.
For marketing mix decisions, _________can be clubbed together. : Price and

Place :
Banks are like ______________offering the entire range of deposits, investment

services and loans to customers. : Financial supermarkets
According to Marketing as an organizational function, the product / service

has to be designed in accordance with the anticipated market needs,
manufactured and packaged in the way __________ and made available at
places where customer expects it. : Customer demands
Which of these is a distribution Channel used in banking sector? : Branches
DST in Marketing stands for_____. : Direct Selling Teams
In respect of the distribution channel, Risk sharing defines Intermediaries

especially distributors have to invest their resources in a product / brand that
they do not own. : true
________is how a particular brand is perceived, and is important for lifestyle
goods : Image differentiation
In which segmentation is the market divided into segments on the basis of

variables such as age, gender, family size, religion, occupation, income,
education level and social status? : Demographic segmentation
Which of these products is either unknown to the potential customer or the

customer does not actively seek them? : Unsought products
Credit will fall under which P of the marketing mix? : price
Companies spend huge sums of money in deciphering and predicting future

demand trends, _____________________ and figuring out deep rooted cultural,
social and psychological factors which affect consumption patterns. :
Understanding consumer buying behavior
Needs are __________ and cannot be created. : Pre-existent
_______ is defined as processes a consumer uses to make purchasing usage

and disposal decisions and also encompasses factors that influence purchase
decisions and the product use. : Consumer behavior
Marketing Research includes systematic design, collection, analysis, and

reporting of data and findings specific to a particular product or segment. :
true
Product and place decisions are long term; a company can modify its
products and distribution channel only in the__________ : long run
Select the most appropriate flow in respect to cross selling : Offer most
appropriate Product / Service, Understanding Feedback, Make changes, Close
Sale
Ordering and transaction are value added services, which are now widely
available. : true
__________is the path through which a good or service passes before reaching
the end customer. : Distribution channel
The _________________ is a tool that can be classified in what is known in

marketing parlance, as the four P`s of marketing. : Marketing mix
In market segmentation procedure, which stage is used to gain an insight into

consumer motivations, attitudes, and behaviour? : servey
A __________ job is to understand the needs of customers, shape them into
wants and keep a tab on the potential demand (people who can afford it) for
their product. : marketers
Budget sanctioned for advertising soap will fall under which category? :
promotion
Buyers belonging to a particular segment would display similar buying

behaviour. : false
Sales promotion can be of two types : Directed at consumer and Directed at

channel members
Market segmentation is a four- step procedure survey, analysis, profiling and

selling. :false
Which of these criterion is NOT a pre requisite of effective segmentation?

:Indeterminate
Which advertising is critical in a competitive environment and often involves

pitching one`s own product against the other?Persuasive advertising
An advertisement could emphasize purely on the benefits of the product; this

is called__________. Rational positioning
________ helps marketers understand the customers better and meet the
needs and wants of the chosen segment. : Consumer satisfaction :
Mobile ring tones are an example of __________ . Demands
_refers to selling a range of products to a customer who has already availed a

particular product or service from the Bank. :cross selling
DSA in Marketing stands for_______. : Direct Selling Agents
Media planning has three broad elements 1. Media Selection, 2. Media

scheduling, 3. Media buying. :true
Shopping products are high involvement products, where customer is willing

to put effort in shopping and is unlikely to accept substitutes. :true
n __________ there are a number of opportunities to differentiate, but each

advantage is relatively short-lived or not attractive enough. :Fragmented
industry
Look at the following properties, and find out about which media we are
talking about- Pros - 1. Excellent reach, 2. Audio-visual impact, 3.
Demonstration is possible, 4. Literacy is no bar, 5. `Quick` medium. :
Television
In respect of the distribution channel, Product information Intermediaries not
only facilitate the flow of goods but also information about potential and
current customers, competitors and the market scenario. : true
In _____________, industries have few competitive advantages and each is

small. It is difficult to differentiate on product as well as cost. : Specialized
industry
Sales promotion includes any method used to bring about a short term
increase in sales. : true
Which of these are high involvement products, where customer is willing to

put effort in shopping and is unlikely to accept substitutes? : speciality
Which of these products require some comparison-shopping before making a

purchase decision? : Shopping products
Too much of product orientation without realizing the ____________ can be

suicidal. : customer
Which of these is NOT a function of the distribution channel? : risk sharing
___ includes any method used to bring about a short term increase in sales. :
sales promotion
We can view the transition from __________ to services as a continuum rather

than two separate entities. : products
I want to buy a BMW Z3 car, but I have no money. It is my _________.: want
are responsible not only for stimulating demand but also to influence the
level and timing of demand. : Marketing managers :
What should be the annual fees for a credit card?` What is this an example
of? :service
Image differentiation is how a particular brand is perceived, and is important

for lifestyle goods. :true
_ are shaped by culture and individual orientation. :demands
Which advertising is useful in a mature product segment, where people have

developed tastes? :reminder
includes basic physical human needs of food, clothing, shelter and

psychological needs of entertainment, friendship and self-esteem. :needs
is difficult and each customer may experience variability in service. : Quality

control
needs to have good features, as also trained personnel who can handle
queries and convince customers.: Sales personnel
In respect to the distribution channels, it makes sound economic logic for the
producer to delegate a part of distribution job to the___ :intermediary
Marketing managers are responsible not only for stimulating demand but also
to influence the level and ______of demand. :timing
A free body massage on an airline is an example of a :service
A savings account customer visiting a branch for a cash withdrawal can be

sold fixed deposits, gold coins, home loans or credit cards refers to______.
Cross selling
Marketing is the task of creating, communicating, promoting, and delivering

goods and services to satisfy customers. : true
Which of the following does NOT fall under the Promotion Mix tools? : image
differentiation
is easy to price and market it to the customer. : service
The relationship manager also plays the role of a ______to his client. :
Financial advisor
In market segmentation procedure, which stage uses statistical data

reduction techniques and other advanced data analysis? :analysis
Market segmentation is a three- step procedure Analysis, Profiling and Survey
The first step in marketing is to understand the ________ : customer needs
Products like cold drinks and chocolates are ________ dominant. :promotion
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Marketing concepts for Bankers
------------------------------------------------------------------------------------------------------------
----------------
-During the _________ stage of market segmentation procedure, a researcher
conducts exploratory, in-depth interviews and focus group discussions.
-In respect to the relationship management and cross selling, identify the
incorrect explanation
-For marketing mix decisions, _________can be clubbed together.
-Ordering and transaction are value added services, which are now widely
available.
-Buyers belonging to a particular segment would display similar buying

behaviour.
-___________ helps marketers understand the customers better and meet the
needs and wants of the chosen segment.
-Mobile ring tones are an example of __________ .
-In _____________, industries have few competitive advantages and each is

small. It is difficult to differentiate on product as well as cost.
-Which of these are high involvement products, where customer is willing to

put effort in shopping and is unlikely to accept substitutes?
-Too much of product orientation without realizing the ____________ can be

suicidal.
-Which of these is NOT a function of the distribution channel?
-____________ are shaped by culture and individual orientation.
-___________ needs to have good features, as also trained personnel who can
handle queries and convince customers.Managerial consultants
-________ is easy to price and market it to the customer.
Transportation is a ____________, but marketers can spur vehicle demand by

emphasizing on the comfort and freedom of having one`s own vehicle. Wants
This segmentation helps companies customize their product and services

according to local tastes, preferences and sensitivities. : behavioural
ROI stands for_______ . :Return On Investment

Consumer behaviour is a dynamic process, which involves many people and
multiple decisions. The various decision-making units can be categorized as :
Information researcher, Influencer, Purchase decision , Buyer, User
__has to be competitive, while giving sufficient returns to everybody in the

distribution chain, from the company to the retailer. : price
__is the name collectively given to various tools used to identify the trends,
needs and emerging opportunities in the market place. : marketing research
During the _________ stage of market segmentation procedure, each cluster is

defined / profiled in terms of its distinguishing attitudes, behaviour and
demographic profile. : Survey stage
Which of these is a pure product? :soap
_____________are value added services, which are now widely available. :

Internet banking and phone banking
The four P`s of marketing Product, Price, __________ and Place. :promotion
An excellent product not marketed well may fail in the market while even an
average product may perform well owing to a focused and effective
__________ effort. : Marketing
Out of the four P`s of marketing mix, which P can be changed in the long run?
: place and product
Marketers` job is to understand the _____of customers, shape them into

____and keep a tab on the potential _______ for their product. : Needs, Wants,
Demand
Look at the following properties, and find out about which media we are
talking about- Pros - 1. Cheaper, 2. High selectivity, 3. Flexibility. : Periodicals
The job of a marketer is to identify and create the need for the customer. True
Experience has helped banks realize that it is more profitable to retain

_______and gain a greater share of the customer`s wallet than source________.
: existing customers, new customers
This type of segmentation is easiest to implement and understand, and is

also closely associated with buying behaviours. : demographic
he customer is never aware of his own needs. :false
In market segmentation procedure, which is the final stage where each

cluster is defined / profiled in terms of its distinguishing attitudes, behaviour
and demographic profile? : profiling
According to consumer behaviour, which of the questions is NOT relevant to
the corresponding consumer behavior : Of an offering product, service, idea
When soft drinks sales tend to dip during monsoons and winters, novel
schemes have to be invented to sustain volumes.` This is an example of
which team putting in an effort? : team leader

the corresponding consumer behavior :

the corresponding consumer behavior : none of these
The basic services would include ease of ordering / transaction, delivery, and
support services. : true
According to Marketing as an organizational function, marketing and

____________ provide organizations with crucial insights on where the market
might be headed. : marketing research
For low value goods, customer is not willing to travel and he will buy
whichever substitute is available. :trur
Soaps and detergents are good examples of low value goods. :true
Which of the following does NOT fall under the benefits of Cross Selling? :
Deepen the relationship with
the other marketers
In respect to publicity what is the full form of CSR? : Corporate Social

Responsibility
The marketing mix has to be judiciously used for influencing ____________ as

well as the final consumers. : trade channels
Soap is a ________ :pure product
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Marketing concepts for Bankers
------------------------------------------------------------------------------------------------------------
----------------
-Transportation is a ____________, but marketers can spur vehicle demand by

emphasizing on the comfort and freedom of having one`s own vehicle.
-Market segmentation is a three- step procedure
-This segmentation helps companies customize their product and services

according to local tastes, preferences and sensitivities.
-Consumer behaviour is a dynamic process, which involves many people and

multiple decisions. The various decision-making units can be categorized as
-During the _________ stage of market segmentation procedure, each cluster is

defined / profiled in terms of its distinguishing attitudes, behaviour and
demographic profile.
-Which segmentation helps companies customize their product and services

according to local tastes, preferences and sensitivities?
-___________ needs to have good features, as also trained personnel who can
handle queries and convince customers.
-Look at the following properties, and find out about which media we are
talking about- Pros - 1. Cheaper, 2. High selectivity, 3. Flexibility.
-Select the most appropriate flow in respect to cross selling
-According to consumer behaviour, which of the questions is NOT relevant to

the corresponding consumer behaviour
-`When soft drinks sales tend to dip during monsoons and winters, novel
schemes have to be invented to sustain volumes.` This is an example of
which team putting in an effort?
-According to consumer behaviour, which of the questions is NOT relevant to

the corresponding consumer behaviour
An investor who subcribes for the unit or fund of a mutual fund is called as
Unit Holder
Valuation date is the date on which the fund calculates the value of its both
Offer document is issued only once for closed end fund True

their portfolios true
Incase the EPS is negativeEPS value for that year is taken as zero for arriving
at capitalised earnings
funds 1961
Second phase of mutual fund history in India is considered to be 1987-1993
A fund may sell new units at a price that is different from the NAV true
US-64 stands for unit scheme 64
How many new schemes were lunched by UTI during 1981 and 1984// SIX
The offer document must contain 13
classification true
Fair value is determined based on market cost
Fund`s NAV is affected by 234
Net Asset Value is equivalent to 2
What is SEBI//Govt. Regulatory Authority
level. True
KIM stands forKey Information Memorandum
assetsFund Manager
_________________ stocks are shares of companies whose earnings are related

with the state of economyGrowth Stocks

prospective investor offer doc.
in India 93-96

companies that meet pre-defined criteria.Speciality Funds
Following are the three ways by which fund sales expenses are covered by
the investorsEntry load, deferred load and exit load
Which of the following is correct for the custodianHas to takecare of the

physical securities
Closed -end fundsdoesn`t allow user to buy or redeem units directly from the
funds
SEBI was constituted in which year 1992
The following are the distribution channel for Mutual Fund Companies 34
Which of the following is Trueof Mutual Fund Investor all
Which of the following is appropriate for Closed -end funds 1
Select the correct Merger and acquisitions deal 1
Diversified Debts Funds are 12
received within _______days of its submission of the same 10
When an investor move from Debt Funds category to Equity funds , they may
face 24
What is Fair ValueValue of a security that is realistic and not based on any
Which of the following is low risk category mutual fund345
Ownership issue of Asset Management Companies is governed by rbi
The summary information of the Offer Document informs about the 12
A fund which tracks the performance of a specific stock market indexEquity

Index Fund
Strike a balance between capital appreciation and incomes for the

investorGrowth and Incomes Funds
Fixed Term Plan Series 34
Which of the following is correct 2
Other mutual funds include _______________ and ____________________Balanced

and Income funds fasle
_____________Funds that invest in equities in one or more foreign countries 12
Which one of the following is a self regulatory organisation? Bse
Mututal fund is not... A company that manages an investment portfolio
A scheme can be launched byThe AMC on behalf of the trustees
Who submits the portfolio of the scheme to SEBI? amc

Which of the following is not a feature of Growth based schemes?Which of the
following is not a feature of Growth based schemes?:- Highest long-term
returns as compared to other categories\\Investments mainly in
equities\\Investments only in the debt markets
Load is ... x Charge borne by the fund amc \\Charge borne by investor
Which of the following statements is true?
A Closed end schemes can offer re-purchase facility.
B Open-end schemes have variable unit capital.
C Open end schemes can be listed in the stock market Only A and B
Which of the following is not a benefit of investing in a Mutual Fund?Money is

always secure and it appreciates with time

This code is based on agni

This code is based onAvailable without cap but within the overall limit of Rs.
100000/- for all section 80C investments
All buy orders through an agent do not become valid till the fund accepts and
confirms the orders true
What is a Mutualnd?
A Trust that pools the savings of a number of investors.Price known to the

invefstor before any transaction
It is compulsory to use fund agents/intermediaries for investing MFs false

The value of funds net assets is Rs. 1000. Mr. Singh owns 3 units of Face
Value of Rs. 10. The Value of his ownership isNot Possible to calculate unless
more information is given
What is the purpose of Lock in period? :- To effect some legal implication.\\

To ensure that the units are not redeemed before a reasonable time frame.
Application forms are available with...Memorandum containing key

information
The most important link between Mutual Fund and Investors isFund
Distributors
Mr. Kiran is in his mid forties and would like to invest in a Mutual Fund that
would help him bear the college expenses of his son in later lifeBalanced
Scheme
If the entry Load is 2.25% and the NAV is Rs. 10/-, then the investor will have
to pay for 1000 units:- 9775\\10250\\wrong
Savings Scheme is///wrong
Please select the appropriate Mutual Fund scheme for the given profile.. Mr.
Arun will be retiring in a year. He wants to invest his savings in a Mutual Fund
which would offer him steady income after retirement and also wants the risk
to be minimum.:- Balanced Scheme//income////groth
The most comprehensive source of information available on investor services

is found in:- Offer Document
What is a Mutual Fund?:- A Public Company.\\ A SB A/c which permits

investments.\\ A Trust that pools the savings of a number of investors.
Mr. Kumar has Rs. 100000 which he wants to invest in an Open Ended Mutual
Funds. Entry Load is 2.25% for all investments is less than 5 Crs. The Current
NAV of the scheme is 44.52. Mr Kumar will get:- None Of These\\wrong
Which of the following could not be the reason for people to invest in Mutual
Funds?:- To earn maximum income with a lower risk than that with shares\\To
prevent paying taxes on the income generated
The best benchmark for the Index Based fund is ...:- Any sector
Index\\LIBOR////wrong//pre
Savings Scheme is:- Benefit not available\\Available upto a cap of Rs. 15000/-
Which of the following is not a fundamental requirement of Mutual Fund

investments?:- Identifying the investor needs///investing
What is forward pricing?:- Price of a scheme at the close of each working

day\\Price known to the invefstor before any transaction
My attire
: at least four inches above kneewrong
A salwar kameez with or without dupatta is an acceptable dress for women at

ICICI Bank. : f
A salwar kameez with or without dupatta is an acceptable dress for women at

ICICI Bank.
What are the ideal colours for suit at ICICI Bank? : all
When forwarding e-mail, one must always remove the `Fwd` in the subject
line. : t
A ________________ is an exchange of abusive messages that threatens to

continue unabated. : chat

following might be a suitable attire for you? : A formal shirt and trousers with
a jacket
If you are wearing a grey trousers with a black pair of shoes, select the colour
of socks you should be wearing. : grey
___________ is the major means by which we connect with people. :

appearance
If you laugh a lot while talking to others, it indicates that you are : ill at ease
and nervous
What is the font and size used by ICICI Bank for all its letters and memos? :
Zurich BT 10 point
If you exceed the allotted time for your appointment at a client`s office you
must : apologize and make sure you are not inconveniencing your host by
overstaying
The apparent tenor of the instrument should be as per drawer`s intention and
instructions : false\\\\\\TRUE\\\\\\
What does the word Àccount payee` means? : Direction to the collecting
bank that the cheque should be collected only for the payee\\\\\\\\
What is the penalty given to drawer in as per Section 138, when the cheque
is dishonoured? : The drawer may be imprisoned for up to one year or asked
to pay a fine of up to twice the amount of the cheque or both
What are the conditions which attract the penalty? : The dishonor of the
cheque should be on account of insufficiency of funds : courts have imposed
penalty for return of cheques due to stop payment instructions also on being
convinced that the stop payment instructions were given deliberately to
avoid payment
Which of the following do not restrict the negotiability or transferability of the

cheque : none of abve
The promissor is maker and the promisee is called as payee.The former

is________while the latter is the ___________ : Debtor and creditor
The promise to pay should be unconditional : yes
Which of the following are the three negotiable instruments? : 1.3.4
The provision of Sec 138 of the NI ACT came into effect from :1.4.1989
Mr.Arunkumar gives a cheque dated 1st Jan 2006,but other party presented
only after 12 months,is it valid cheque : No,It is stale cheque
n case of Bills of exchange, the drawer is called the________and in case of

promissory notes the drawer is called the______himself : credot and debtor
Any change, which alters the business effect of an instrument of cheque is

called : material alteration
MICR stands for : Magnetic Ink Character Reader
The lenders take post dated cheques in repayment of the loan because of :
Legal liability for non paymnet of cheques\\\\\\\\
In the bills of exchange, person liable to pay the money is called as the :
drawer\\\\\\\\Drawee
What is forgery of the cheque? : If any person other than the customer
himself, without his specific authority to sign, signs by copying customer`s
signature with the intention to prejudice that customer
A usance bill has to be àccepted` by the drawee or debtor before it becomes

_________ invalid\\\\\\\Correct\\\\\\\Valid
What is the transferee or the `holder` of the instrument called : The owner of
the instrument
State true /false When a cheque is crossed to more than one banker, the
paying banker will refuse payment : true
In case of Bills of exchange,the due date is calculated after

adding______________of __days to the usance period Grace period ,3
What are the methods to write a usance bill : Three months from date,
pay-------
To whom the promissory note payment is to be made? : payee
The duties of collecting banker can be : 2345
When the amount of the cheque is large ,the bank asks for identity proof of
the bearer or contact the drawer on the phone numbers available on bank
records to confirm _______ of the cheque. : Confirmation\\\\\\\
What are the advantages of cross cheques? : 123
If the amount stated in the cheque is different in words and figures, the
amount in words cannot be paid : false
Section 31 of the NI Act defines the duty of the paying banker to honour
cheques issued by the ________ having sufficient funds available for payment :
drawer
When a cheque being presented for payment, the following needs to be

checked to confirm that the cheque is in order : 113467
The requirement of endorsement should be : Unbroken and regular
The amounts of cheque in words and figures should tally : true
If a cheque is crossed and restricted, its mode of payment is : all\\\\\\\\wrong
Who issues printed chequebooks for use by its customers? : banks
In case of Bills of exchange,a usance bill has to be stamped with

__________________ as per stamp act. Non judicial
Which of the features are not considered as condition? : crossing cheue
In the promissory note, if `monthly rests` is not paid

immediately,______________will be payable by the drawer : Compound interest
Stale cheque can be paid if the cheque is dated more than 6 months : no
If both order or bearer is written on an instrument, it will be treated as

:bearer
Which type of cheques do not grant an authority to debit the account of the
customer till the date arrives? : Post dated cheques
To confirm the date of the cheque presented for payment,the bank has to
check whether it is : both
Who can cross the cheque? : holder og the cheque
If accounts are jointly operated,the alterations should be signed by all the

authorised signatories as per the operating instructions :true
What are the words, `for value received` in a promissory note and bill of
exchange considered as : Consideration by the drawer \\\\\\\\\Affirmation by
the drawer
The usual form of signature in case of limited companies is as follows : For

and on behalf of Company`s name (signed) Director
The payee can give notice of dishonour within______days : 15
The payee can treat the bill as ___________ by non-acceptance, if the bill is not
accepted within 48 hours. Honoured later\\\\\\\\\\Honoured\\\\\\\Dishonoured
If a cheque is torn in one corner and is received from another bank, the
presenting bank has to : put a stamp reading `Mutilation Guaranteed, Please
Pay` and signed the guarantee, the cheque can be paid
Mr.Prakash is holding the bearer instrument, can he claim the amount from
the drawee. : Any one holding the bearer instrument, can claim the amount
from the drawer\\\\\\\\\Any one holding the bearer instrument, can claim the
amount from anybody\\\\\\\\\\
Current account holder can apply for bearer cheque book : true
Who gets `discharged` from his obligations on payment to the holder in due
course? :customer\\\\\\\\\The receiver\\\\\\\The creditor\\\\\\
An order instrument can be transferred by endorsement and delivery
whereasa a ________ instrument can be transferred by mere delivery : Bearer
instrument
Who should date the Cheque? :drawer
A cheque which been circulating for more than six months from the date on
the cheque is considered _____________and cannot be paid. It can be paid only
after it is revalidated by the drawer. :stale
A payee should not be a certain person True or false : false
A person who becomes a holder of a negotiable instrument, for valuable

consideration and good faith and not knowing that the transferor did not have
good title to it; is called _________. : holder in due cpos
________ a cheque makes it safer by preventing the payment of cheque in

cash. Crossing
What has all the qualities of a negotiable instrument which is not listed in
Negotiable Instrument Act? Acoin\\\\\\\
When a cheque is made payable to Mr.X or bearer, the payee can transfer
the instrument to another person by merely handing it over to him or mere
`delivery`. :false\\\\\\\\TRUE
A payees name has to be necessarily specified in cheques :y
If the details of to whom or whose order the amount is to be paid, is

mentioned under endorser signature, the endorsement is called an
____________________Èndorser in full`.\\\\\\\\\\
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Negotiable Instruments Act
------------------------------------------------------------------------------------------------------------
----------------
-The apparent tenor of the instrument should be as per drawer`s intention

and instructions
-Which of the following do not restrict the negotiability or transferability of

the cheque
-The lenders take post dated cheques in repayment of the loan because of
-In the bills of exchange, person liable to pay the money is called as the:-A
bearer instrument
-When the amount of the cheque is large ,the bank asks for identity proof of
the bearer or contact the drawer on the phone numbers available on bank
records to confirm _______ of the cheque.
-What are the words, `for value received` in a promissory note and bill of
exchange considered as
-The payee can treat the bill as ___________ by non-acceptance, if the bill is
not accepted within 48 hours.
-Who gets `discharged` from his obligations on payment to the holder in due
course?
-What has all the qualities of a negotiable instrument which is not listed in
Negotiable Instrument Act?
-When a cheque is made payable to Mr.X or bearer, the payee can transfer
`delivery`.
n the bills of exchange, person liable to pay the money is called as the
:drawee
A stop payment request should contain details like : all
The cheque number and code number of the bank and branch are printed in
__________________________to facilitate processing of cheques through
automated reader sorter machines. :magnetic ink
As per NI Act, cheques are not payable only at the branch where the account
is held :false\\\\\\\
A holder can delete or cancel an existing crossing : no
If a cheque is stopped by the drawer,the bank cannot make___________

:paymt of cheque
Banks make physical presentation of bills : false
Section 123 of the NI ACT defines ;general
Who has to give `notice of dishonour` to drawer in case of dishonour by non

payment :drawee
The procedure of re-presenting the bill to the drawee through a lawyer and
getting the fact of dishonour confirmed is called :protese
Which sec of NI Act requires that presentment for payment must be made on
a working day within banking hours :85\\\\\\wrong
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Negotiable Instruments Act
------------------------------------------------------------------------------------------------------------
----------------
-As per NI Act, cheques are not payable only at the branch where the account
is held
-Mr.Prakash is holding the bearer instrument, can he claim the amount from
the drawee.
-________ is defined as a bill of exchange drawn on a specified banker and not

expressed to be payable otherwise than on demand?:-None of the
above\\\\\\\\\Demand draft\\\\\\\\
-If a cheque is crossed and restricted, its mode of payment is
-Which sec of NI Act requires that presentment for payment must be made on
a working day within banking hours
In case of Bills of exchange, the drawer is called the________and in case of

promissory notes the drawer is called the______himself:-Cashier and
receiver\\\\\\\\\Banker and customer\\\\\\\Debtor and creditor\\\\\\Creditor and
debtor
The cheques executed by a partner is always signed on behalf of the firm so

as to bind the firm:-When it is need\\\\\\\\\
The promise to pay whenever payee demands payment, is called:-All of the

above\\\\\\\Usance promissory note
The date in the promissory note should be in left corner:-TRUE
All alterations on cheques should be authenticated by:-Full signature of the

drawer of the instrument
Who can `transfer` an order instrument by èndorsing` it?:-All of the

above\\\\\\\
A person who draws a Bill of exchange is known as the ___________:-
Drawee\\\\\\\Debtor\\\\\\\
A bill of exchange contains an:-Order
Special crossing is defined in Sec___of the NI ACT:-Sec 124
If the endorser merely signs his name without specifying the name of the
person to whom payment must be made, it is called:-All of the
above\\\\\\\\\Full Endorsement\\\\\\\\\\
The debtor is duty bound to make payment to the holder in due course who
`presents` the instrument to him for payment:-TRUE
What is not required for transfering the bearer instrument?:-Endorsement
Without the signature ,the cheque is:-Not Valid
What is meant by crossing of cheque?Putting lines on the left top corner of

the face of the cheque
What words are printed on the cheques issued to savings account

customers ?:-Òr order`\\\\\\\\Òr bearer`
In what all ways a customer can stop the payment of cheque?:-Both a and
b\\\\\\By consent of payee\\\\\
If a person promises to supply goods, it is not a promissory note:-True,it

should be to pay money to another person not goods
Who signs the promissory notes?:-Signed by the promissory or the person

who makes promise
If a cheque is crossed, the paying banker cannot pay cash across the
counter:-TRUE
A usance promissory note has to be stamped by affixing non-judicial stamps

of requisite value, as per __________ActStamp
Who gets a better title than the transferor:-A payment in due course\\\\\\\\A
drawer in due course\\\\\\\
What is Promissory Notes?:-All of the above\\\\\\\An instrument in writing

containing an unconditional promise signed by the maker to pay a certain
sum of money to a certain person or to the bearer of the instrument\\\\\\\\\
The payee of the order can make the instrument payable to another person
by writing on the back of the cheque `Pay Mr.x________ or order` and putting
his signature below it. Such a notation on the back of the cheque is called
an:-Endorsement
A negotiable instrument must be:-Conditional\\\\\\\\\wrong
What is cheque?:-A cheque is a promise from the account holder to his bank
to pay a certain sum of money to the person named in the cheque\\\\\\\\A
cheque is an instruction from the account holder to his bank to pay a certain
sum of money to the person named in the cheque
State some of the reasons for return of cheque:-134
If the bill is on due date the payee of a usance bill will need a confirmation
from the _________:-Debtor and creditor\\\\\\\Payee\\\\\\Creditor\\\\\\\\
Which sections of the NI Act defines crossing?:-Section 143 and 341\\\\\\\\\
A stop payment request can be given by:-All of the above
Proving lack of consideration is on the drawer which can prompt the lender to
take _________ cheques from their borrowers:-All of the above\\\\\\\\
Payment of a cheque after banking hours is a payment in due course:-

Yes\\\\\\\\No
A holder of a cheque putting a date on an undated cheque is termed as

alteration of cheque:-No
State whether the statement is true or false A conditional promissory note or

bill of exchange or cheque is a negotiable instrument:-FALSE
The drawee of a cheque is__________:-Bank
______ is necessary when there is contract or agreement between two

persons.:-Affirmation\\\\\\\\\
If the bills of exchange is accepted it has to be presented to________ on due

date for the payment:-Drawer\\\\\\\\Drawee
Where is endorsement made?:-All of the above\\\\\\\\Endorsement is made on

the back of instrument
If the account is operated by an authorized agent then cheque should

contain:-a `per pro` signature
If the drawees name is not mentioned in cheque it is:-Valid

cheque\\\\\\\\\Invalid cheque
If the cheque is mutilated or torn by accident, the drawer has to confirm in
________________that the cheque can be paid:-13
If a bearer cheque is missing,and the person who found out in favour of

someone else, delivers it to a shop keeper, in payment of some purchase, the
shop keeper becomes a holder in due course in case he did not know that the
cheque had been missing:-None of the above\\\\\\\\\\The debtor is duty bound
to make payment to the holder in due course who `presents` the instrument
to him for payment
Choose the types of material alteration from the following:-3456
If a bill is a demand or usance instrument, a cheque will be:-All of the

three\\\\\\\wrong
The elaborate enquiries has to be made by the bank or debtor before making
the payment of the cheque:-Not necessarily\\\\\\\\Necessary
Partners of a firm are called:-Distributors of the firm\\\\\\\
Mr.Rahul given a cheque dated 2nd March 2007, if presented for payment on
29th Sep 2007, then it is:-Postdated cheque
A cheque is a:-Demand promissory note\\\\\\\\Demand bills of exchange
______________is checked against the numbers of the cheques issued to the

customer at the time of payment,:-The serial number of the cheque
Who signs in the cheque?:-Draweewrong
The printed words on the cheques ,the words òr order` or òr bearer` are
printed by the ________:-Account holderwrong
If the space is insufficient for endorsement, it may be done on a paper

attached to the cheques. Such an attachment is called an __________-:-
Attached paperwrong
Cheque containing impossible dates becomes payable on the last day

____________:-Next month
What are the characteristics of negotiable instrument?:-2468
A crossed cheque can only be_____________to the bank account of the

_________:-Credited ,payee
Transferring of ownership, free from defect, through endorsement and

delivery in the case of an order instrument and mere delivery in the case of a
bearer instrument is called:-Transferability\\\\\\\\\\wrong
The original creditor cannot claim the amount from the debtor if the
___________has been made to the holder in due course:-Agreement of
payment\\\\\\\\wrong
The drawer is the person who makes and signs the promissory note:-TRUE
In which year was the NI ACT passed?:-None of the above\\\\\\\\\1988\\\\\\\
What is post dated cheque?:-A cheque that bears without date\\\\\\
An instrument in writing, containing an unconditional order, signed by the

maker, directing a certain person to pay a certain sum of money only to, or to
the order of, a certain person or to the bearer of the instrument is called:-All
of the above\\\\\\\\wrong
What amounts to material alteration?:-A holder cannot delete or cancel an

existing crossing
Who issues the currency notes?:-The Governor of the Reserve Bank of India

receiving the instruction to prevent any dispute in future:-FALSE\\\\\\TRUE
It is necessary to check if the signature corresponds to the signature on

record by the banker:-TRUE
Current account holder`s cheques are printed with the word____________:-Òr

bearer`\\\\\\\\\\wrong
If a cheque is dishonoured, ___________ action can be taken against the

drawer:-Civil\\\\\\\
What is usance promissory note?:-Both b and c
Mr.Hari issues a cheque to Mr.Ram and it is dishonoured, hence here Ram

can file a ________against Hari:-Suit
If the signature is forged, then no statutory protection is available to the bank

for payment in due course. This is accordance with _______ (section of ACT)?:-
Sec 123\\\\\\wrong
In case of legal entities, the cheques should be signed for and on behalf of
the entity. This is done by putting a ____________carrying the name of the
entity and the position of the signatory:-Rubber stamp
Essential information that the customer must fill up in an Account Opening

Form includes all of these, except : Nominee details
No value dating should be permitted for renewal if the deposit if overdue by
more than ____ days : 30
If a customer has not received his cheque book due to address it is returned
to? :RMR
Where is the Internet Banking request form sent to processing for a

standalone Branch? : It is processed at the branch by doing FTMMNT in
Finacle
The CSO should smile, greet and politely offer help to the customer at the
Account Opening Desk. : FALSE
What are the different modes of getting a statement? :ALL
In case it`s a joint account, all the account holders need to sign the
nomination instructions. :TRUE
No value dating is permitted for deposits of Rs. 1.00 crore or more :YES
Which form is to be filed if the customer is not carrying a PAN ? : Form 60
If Mr.X approaches our desk for opening an FD, he already has can existing SB
a/c with us but wants to have a FD under separate Cust ID. What will be your
answer? : Yes, this is very well possible a customer can have two relationships
with us.
Which of the following stands True? : Pan no. is mandatory if FDR opened by
cash deposit for value of more than Rs.50000\-
Mr. Seth approaches the Fixed Deposit desk at Kandivli Branch and expresses
his wish to open an account with Dadar Branch, can his form be accepted ? :
Yes, the form can be collected at any of the branches and send across to the
branch where the customer wants to open the FD
Quantum Optima Column must be filled up if the customer is opening a FD. :

FALSE
Please tick from the following the checks required to be done before
accepting a account opening cheque : All of these
State the first thing the CSO needs to do before beginning the shift for
Account Opening desk : Collect pre-designated number of Ikits from CSM
A customer wants to open a Savings Account on 1st January 2008, is carrying

a valid Identity Proof but the Address Proof he is carrying is a Telephone bill
for the month of July 2007. Would you accept the bill as a valid Address Proof?
: NO
In case of a FD that had matured 1 week back and the customer wants to
renew it from the date of maturity, can the FD be renewed? :YES
Mr.Sahay has approached your desk for opening a Joint Young Star account
with his daughter. Will you accept the form? : No, In a youngstar account
mother only can be the joint holder in the account and not father. Father can
be a guardian but not a joint applicant
A cumulative FD is one where the Interest is_____ quarterly :REINVESTED
How is the address change done by standalone branches ? : DONE AT

BRANCH
At the time of account opening the customer should sign the form in front of
the CSO who in turn would counter-sign. : TRUE
The AOF should be filled using a ________ colour pen only. :BLACK
KYC guidelines are important for the folowing reasons, except : To build a
customers database for cross-selling
If a customer comes to the cash counter with a bearer cheque do we need to

check his identity? : NO
: Last employer`s relieving letter
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Retail Branch Operations - Account Opening
------------------------------------------------------------------------------------------------------------
----------------
What are charges taken for reissue of a card? : 200
If there is any overwriting on the relationship form, the CSO should sign there
to indicate that the correction was made in his presence. : TRUE
A customer has taken a Home Loan from ICICI Bank and wants 3 cheque
books to be issued to him for issuance of post dated chqs. Can we issue
multiple chequebooks to the customer? :Yes, We can issue him multiple
cheque books, only the CSO needs to write the reason for issue of multiple
cheque books at the reverse of the requisition slip and take authorisation
from the Bm\Bom
Is the presence of the customer required while handing over the IKIT for his
account ? : Yes, as his acknowledgement has to be taken on the IKIT
Which stamp has to be affixed on the photocopy of the documents for

account opening by the CSO : Verified with Original stamp
Mother maiden name is captured as an introduction for the customer when

he/she uses ___________. : Phone Banking
A customer can not have multiple relationships with the bank. Each customer
can have only one unique CUST ID. : TRUE
After BOM securitizes and approves the form, CSO enters the form in
____________ and forwards the form to RPC for further processing. : RELIS
The following are a valid combination of documents for proof of identity and
proof of address, except :Copy of NSC certificate as proof of identity and a
credit card statement as proof of address
Atul`s FD has been matured on 10th October 2005 he has approached the
branch on 13th November 2005 for Value dated renewal. Can the FD be
renewed from 10th October 2005? : NO
------------------------------------------------------------------------------------------------------------
----------------
------------------------------------------------------------------------------------------------------------
----------------
-If there is any overwriting on the relationship form, the CSO should sign
there to indicate that the correction was made in his presence.
--A customer can not have multiple relationships with the bank. Each
customer can have only one unique CUST ID.
A Power of Attorney / mandate holders can sign and commence a

relationship. : TRUE
Cash can be accepted at the time of account opening, only if there is an

_______ : Address Proof
Mr. Mani wants to open a SB account with your bank as he is been recently
transferred to Mumbai, but does not have any address proof, how will you
help himThe customer cannot open the account
Sachin wants to open an FD, he has his passport as the proof of Identity but
the address on his passport is not updated. Will he be able to open the FD
with said documents. :He will accept the FD with this documents.
------------------------------------------------------------------------------------------------------------
----------------
------------------------------------------------------------------------------------------------------------
----------------
-A Power of Attorney / mandate holders can sign and commence a

relationship.
-Essential information that the customer must fill up in an Account Opening

Form includes all of these, except
------------------------------------------------------------------------------------------------------------
-----------------
------------------------------------------------------------------------------------------------------------
----------------
-Cash can be accepted at the time of account opening, only if there is an

_______
-Sachin wants to open an FD, he has his passport as the proof of Identity but
with said documents.
-Mr. Mani wants to open a SB account with your bank as he is been recently
help him
The RTGS request above Rs.10,00,000 is sent to central team by :scan
What is the option to be used for printing of a single draft : DDPRNT
Draft is a ____________ type of instrument : PRE PAID

order of the payee is known as : DEMAND DRAFT
What is the option in i-core for revalidating a draft : DDII
What is the validity of the draft issued ? 6MONTHS
Beneficiary of the draft is : Person whose account is credited at the time when
draft is honoured
For validating a draft the customer has to approach _________ branch of the
bank : issuing branch
Signature of two CSMs is required on draft for amount greater than :

25.000\\\\\Rs. 50,000
Can a duplicate draft be issued beyond a period of 15 days : NO
Pay order is an instrument which is to be paid locally : YES
Where is the inventory of the cancelled draft to be moved to : DL\CAN
It is mandatory to submit a cheque with RTGS slip : FALSE\\\\\
A draft is further revalidated for a period of _________ months : 6
What system is used for indent of Stationery : I CORE
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Retail Branch Operations Remittance
------------------------------------------------------------------------------------------------------------
----------------
-What is the option in i-core for revalidating a draft
-What is the validity of the draft issued ?

-Can a duplicate draft be issued beyond a period of 15 days
--It is mandatory to submit a cheque with RTGS slip
-What system is used for indent of Stationery
Pay order is also known by the name of ____________ : Bankers Cheque
What is the i-core option used for cancellation of draft : IMC\\\\\
NEFT refers to : National Electronic Funds Transfer
DD can be cancelled by : ISSUING
Who is a drawee branch? : Branch on whom the draft is issued
Pay order is an instrument which is to be paid locally : TRUE
There are different set of stationery for DD and PO : FALSE
SBH Branches can process RTGS transactions upto a limit of Rs._________ : NO

LIMIT
It is necessary to print all Drafts before ABH :YES
The Turn Around Time (TAT) for issue of Draft is : 6 MINUTES
------------------------------------------------------------------------------------------------------------
----------------
------------------------------------------------------------------------------------------------------------
----------------
-What is the i-core option used for cancellation of draft
Branch Inventory is kept in _____________ VAULT\\\\\Defender
What is the command in i-core to commit a transaction : F10
Once a transaction is posted it can be modified by verifier : FALSE\\\\\
When the draft is cancelled the funds are credited to :The account from
where the draft is issued
noted down on the relevant voucher. : TRUE
Revalidation of draft can be done by : PURCHASER
The RTGS timings at branch at Saturday is :900 AM to 130 PM\\\\\\
------------------------------------------------------------------------------------------------------------
----------------
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----------------
-Branch Inventory is kept in _____________
-Once a transaction is posted it can be modified by verifier
-The RTGS timings at branch at Saturday is
customer for such delay.Savings
In pay order the issuing branch and the drawee branch are different? : FALSE
Bank? :Physical risk of carrying cash from one location to another\\\\\\\\
The option to be used for doing RTGS at branch is : RTGSH\\\\\
------------------------------------------------------------------------------------------------------------
----------------
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----------------
-Signature of two CSMs is required on draft for amount greater than
-Which of the following do you think are advantages that Drafts present to the
Bank?
-The option to be used for doing RTGS at branch is

-The RTGS timings at branch at Saturday is
The minimum amount for funds transfer through RTGS is : NO LOMIT\\\\\
The general principle involved for transfer is : first debit then credit
What is the command used in i-core for movement of inventory? : IMC
draft : Amounts from 1000000 to 9999999
------------------------------------------------------------------------------------------------------------
----------------
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----------------
-The minimum amount for funds transfer through RTGS is
-Delay beyond a fortnight for issuance of duplicate draft, banks have to pay
Beneficiay Branch IFSC code consists of ______ digits:-9\\\\\10\\\\\
limit of Rs._________:-50000\\\\1,00,000\\\\\\5,00,000\\\\\\
Status of draft can be checked in i- core through __________ option:-DDSM
DDD menu in i-core is used for:-Cancellation of DD\\\\\Duplicate issue of DD
What is the maximum amount for issue of draft in cash:-50000\\\\\49999
known as__________:-Transfer
Duplicate DD can be issued by:-Issuing branch
What is the instrument type mentioned in the debit part tran when there is a
transfer transaction through debit authority letter:-CHQ\\\\\
The minimum amount for funds transfer through NEFT is:-1,00,000\\\\\\
The minimum TAT for funds transfer through NEFT is:-Immediate\\\\\\
As per RBI directives the period within which the duplicate draft should be
issued is:-Fortnight
What does CRR stand for:-Cash Reserve Ratio
Minimum amount of a Certificate of Deposits should be 1 Lakh
Why is regulation of the Bank important all of the above
Under Call money market funds are transacted for the period between 2 to 14
days FALSE
What does NPA stand for Non performing Assets
Foreign banks do not require the permission of the RBI to set up a branch in
India as they already have a branch abroad FALSE
Who decides the PLR for each Bank Bank`s themselves
For what kind of accounts do Banks have to make provision in their Balance
sheet All of the above
ICICI Bank is a `Self Certified Self Certified Syndicate Banks under the
__________ process. ASBA
ECB up to USD 20 million can have call\put option provided the minimum
average maturity of 4 years is complied before exercising call\put option.
FALSE
RBI approval is not required for shifting of place of business within the same
city TRUE
When do you classify an asset as NPA Assets which are due for
repayment for more than 90 days
Which of these is not a function of the Reserve Bank of India?

Opening new banks
ICICI Bank can give rupee loan for buy back of shares. FALSE
Inter-bank security transactions can be put through with the help of brokers,
provided board approval is taken FALSE
The Bank is required to comply with the circulars issued by NSDL and CDSL
from time to time. TRUE
Regulation of Banks is important because All of the above
In case of prudential norm and income recognition and asset classification,

NPA classification should be Borrower wise\\\\\\\
Current interest rate fixed by RBI for savings account is 3.5% p.a.
Bank guarantee can be issued for a period exceeding 10 years as per board
approved policy TRUE
As a listed company, the Bank is required to make periodic disclosures under

SEBI regulations and guidelines applicable to a listed company. TRUE
Ready forward contracts may be undertaken only in Both of the above
ICICI Bank cannot give rupee loan for buy back of shares. TRUE
Banking regulation seeks to ensure that banksMaintain adequate liquid

resources at all times TRUE
Corporates can avail of ECB of an additional amount of .................. with

average maturity of more than 10 years under the approval route
USD 250 million
Restriction of Sec 19(2) of Banking Regulation Act, 1949 does not apply in
case of pledge of shares. FALSE
Project under implementation would be classified as non performing asset if

Both of the above
The minimum tenure of domestic\NRO term deposits is 7 days
Loan cannot be given to NBFC for All of the above
Can Bank take pledge of shares of a financial services company without RBI
approval for loans given to NBFC NO
While giving bank guarantee for stock brokers in favour of stock exchange,
the following criteria should be met All of the above
In respect of guarantee issued by one bank favouring another bank

The guaranteeing bank should assume a funded exposure of at least
10% of the exposure guaranteed
ICICI Bank is a Trading and Clearing member (TCM) of the Currency Futures
Segment of BSE, NSE and MCX and is thereby registered as a `Trading and
Clearing member of the Currency Derivatives Segment` under the SEBI
(Stock Brokers and Sub-Brokers) Regulations TRUE
As an issuer of license, the RBI CANNOT do the following Issue the

license without much review
Which are the Acts which regulate the Banks today all of the
above
Banks are prohibited from granting fresh loans or renewing existing loans of
Rupees 100 lakhs or below against NR(E)RA and FCNR(B) deposits either to
the depositors or third parties. FALSE
What does SLR stand for Statutory Liquidity Ratio
ICICI Bank can lend against FD maintained with ICICI Bank. TRUE
RBI has the sole authority of issuing all the currency in the country. Is this
statement correct Yes
What is the primary function of SEBI All of the above
This ability makes the power of banks to influence the working of the
economy tremendous. Create credit
What does section 8 of the BR Act define Defines the

business which the Bank is not permitted to undertake
ICICI Bank is a depository registered with SEBI. FALSE
Who provides short term credit to the central government RBI
As a _____________ the Bank can engage in the business of issue management

either by making arrangements regarding selling, buying or subscribing to
securities or acting as manager, consultant, adviser or rendering corporate
advisory service in relation t Merchant Banker
Bank`s investment in non SLR securities All of the above
Bank Guarantees cannot be issued in respect of ECB and

FCCB
Banks exposure to a single NBFC/NBFC-AFC should not exceed

10%\15% of capital funds
Bank can lend against FD of other Banks.:-false
What does BCBS stand for Basel Committee on Banking

Supervision
Investments in Venture Capital Funds is treated as Capital

market exposure whether registered or not
Does RBI have powers to choose/ remove any director, executive director and
chairman yes
Banks can grant Bridge loans\interim finance to NBFC`s FALSE

Buyer`s credit period is permissible up to ____ year for non capital goods and
less than ______ year for capital goods from the date of shipment
1 and 3
The Cash Reserve Ratio is an important tool for RBI to All of

the above
End use monitoring mechanisms mentioned in Credit and Recovery Policy can
be monitored by All of the above
Group borrower exposure limit is 40% of capital funds and 50%of

capital funds in case of infrastructure
The maximum amount of ECB which can be raised under the automatic route
by a corporate during a financial year is USD 500 million or
equivalent
Bank`s exposure to leasing, hire purchase and factoring should not exceed
10% of total advances for each of the activities
What are substandard accounts Accounts which has remained

NPA for a period less than or equal to 12 months
How does RBI use CRR to impact the liquidity in the economy Both
of the above
RBI is owned by By the Government
Under what International requirement also has to maintain its capital

adequacy requirement Basel
mutual funds and all exposures to Venture capital funds?

Should not exceed 20% of bank`s net worth
An asset would be classified as doubtful if Both of the above.
Which of these functions does RBI as Banker to the Government NOT

perform? Issue currency to the Government whenever
they need funds
Identify the issues which RBI regulate Only a, b and c
Schedule 4 of the Balance Sheet deals with Borrowings
ICICI Bank is listed on-123

5% of the demand and time liabilities have to be kept with RBI
RBI approval is required for establishment of a call centre false
Single borrower exposure limit is 15% of advances and 25 % of

advances in case of infrastructure
What can be a bank`s investment in shares, convertible bonds and

debentures, units of equity-oriented
On a fortnightly average basis, borrowing outstanding should not exceed:-

125% of capital funds\\\\\\\\\\\non of the above\\\\\\\\
As a `_____________` the Bank can undertake activities like collection of

application, allotment and call monies, refund of application monies and
payment of dividend or interest warrants. Merchant
Banker\\\\\\\\\Banker to Issue
ICICI Bank is a ___________ registered with SEBI. Business

Banker\\\\\\\\Merchant Banker
Pre-shipment export credit in foreign currency can be maximum for:-90

days\\\\\\\180 days\\\\\\\\\None of the above\\\\\\\
Methodology for calculating capital charge for operational risk include

Advanced Internal Rating Based Approach Foundation Internal
Rating Based Approach\\\\\\\\Advanced Measurement approach \\\\\\\\\
Factors affecting computation of SLR includes:- RBI has the authority to

change the SLR from time to time\\\\\\\Only a and b\\\\\\\\\Banks have to
maintain liquid assets like cash gold and unencumbered approved
securities\\\\\\\\All of the above
Under call money market, funds are transacted on ............... basis

2 to 14 days 7 days\\\\\\\\\\None of the above
Which section of the Banking Regulations Act defines the permissible

activities of a Bank:-Sec 35A\\\\\\Sec 8 \\\\\\\\\\Sec 6
All categories of overseas foreign currency borrowings of AD(Category I)
should be within 25% of its unimpaired tier I capital or USD 10
million(or its equivalent)- whichever is lower 50% of its unimpaired
Tier I capital or USD 10 million(or its equivalent)- whichever is lower
25% of its unimpaired Tier I capital or USD 10 million(or its equivalent)-
whichever is higher\\\\\\
Working Capital limit renewal will be classified as NPA After 365

days from due date After 90 days from due date\\\\\\\\\After 180
days from due date
XYZ Bank`s aggregate capital market exposure should not exceed:-30% of

capital funds\\\\\\50% of advances\\\\\\\\
Which of these statements about Banks is Not true?:-Financial transactions

will come to a halt if Banks do not function\\\\\\\\ Banks are powerful and
are not affected by systemic failures in the financial system\\\\\\\\\\\Banks
create money by lending\\\\\\\\Banking is a business of trust\\\\\\\
The maximum amount of ECB which can be raised under the automatic route
by a corporate during a financial year is:-USD 200 million or equivalent\\\\\\\\
Failure of banks can impact the following:-45
What does NBFC stand for:-Non Banking Financial Company
Banks in India are regulated by:-1934
XYZ Bank`s aggregate capital market exposure should not exceed:-30% of

capital funds\\\\\\\
Maximum service\inspection charges that can be levied on priority sector

loan upto Rs.25000.:-2500\\\\\\\\\\\None of the above
Capital market exposure is applicable on:-None of the avove\\\\\\\\Solo

basis(only for domestic books of the bank)\\\\\\\\
Banks can grant Bridge loans\interim finance to NBFC`s:-TRUE
Working Capital limit renewal will be classified as NPA:- After 90 days from
due date
In case of prudential norm and income recognition and asset classification,

NPA classification should be:- None of the above\\\\\\\\\\Facility wise
Where is the Internet Banking request form sent to processing for a
standalone Branch? It is processed at the branch by doing
FTMMNT in Finacle
The AOF should be filled using a ________ colour pen only. Black
What are the different modes of getting a statement? All of these
For Deposits of Rs.1.00 crore or more, Treasury quotes special rates every
day and interest rate applicable for the corresponding slab prevailing on the
date of receipt of instructions for renewal will apply. TRUE
Is the presence of the customer required while handing over the IKIT for his
account ? Yes, as his acknowledgement has to be taken on the IKIT
Mr. Seth approaches the Fixed Deposit desk at Kandivli Branch and expresses
his wish to open an account with Dadar Branch, can his form be accepted ?
Yes, the form can be collected at any of the branches and send
across to the branch where the customer wants to open the FD
The CSO should smile, greet and politely offer help to the customer at the
Account Opening Desk. FALSE
In case of a FD that had matured 1 week back and the customer wants to
renew it from the date of maturity, can the FD be renewed? Yes
A cumulative FD is one where the Interest is_____ quarterly

Reinvested
Quantum Optima Column must be filled up if the customer is opening a FD.

FALSE
No value dating should be permitted for renewal if the deposit if overdue by

more than ____ days 30
A Power of Attorney / mandate holders can sign and commence a

relationship. FALSE
In case it`s a joint account, all the account holders need to sign the
nomination instructions. TRUE
Mr. Mani wants to open a SB account with your bank as he is been recently
help him He can get a letter from his employer confirming hi
residential address which will act as a address proof
A customer wants to open a Savings Account on 1st January 2008, is carrying
a valid Identity Proof but the Address Proof he is carrying is a Telephone bill
for the month of July 2007. Would you accept the bill as a valid Address Proof?
NO
A customer has taken a Home Loan from ICICI Bank and wants 3 cheque
books to be issued to him for issuance of post dated chqs. Can we issue
multiple chequebooks to the customer? Yes, We can issue him
multiple cheque books, only the CSO needs to write the reason for issue of
multiple cheque books at the reverse of the requisition slip and take
authorisation from the Bm\Bom
At the time of account opening the customer should sign the form in front of
the CSO who in turn would counter-sign. TRUE
If there is any overwriting on the relationship form, the CSO should sign there
to indicate that the correction was made in his presence. FALSE
Mr.Sahay has approached your desk for opening a Joint Young Star account
with his daughter. Will you accept the form? No, In a youngstar
account mother only can be the joint holder in the account and not father.
Father can be a guardian but not a joint applicant
What are charges taken for reissue of a card? 200
Sachin wants to open an FD, he has his passport as the proof of Identity but
with said documents. He will reject the FD for non availability of
proof of funds.
After BOM securitizes and approves the form, CSO enters the form in
____________ and forwards the form to RPC for further processing.
RELIS
If a customer comes to the cash counter with a bearer cheque do we need to

check his identity? NO
State the first thing the CSO needs to do before beginning the shift for
Account Opening desk Collect pre-designated number of Ikits
from CSM
Cash can be accepted at the time of account opening, only if there is an

_______ Introduction
Which stamp has to be affixed on the photocopy of the documents for

account opening by the CSO Verified with Original stamp
Please tick from the following the checks required to be done before
accepting a account opening cheque All of these
No value dating is permitted for deposits of Rs. 1.00 crore or more

Yes
How is the address change done by standalone branches ? Done

at Branch
Which form is to be filed if the customer is not carrying a PAN ? Form

60
Mother maiden name is captured as an introduction for the customer when

he/she uses ___________. Phone Banking
If Mr.X approaches our desk for opening an FD, he already has can existing SB
a/c with us but wants to have a FD under separate Cust ID. What will be your
answer? Yes, this is very well possible a customer can have two
relationships with us.
The following are a valid combination of documents for proof of identity and
proof of address, except Driving license as proof of identity and
telepho ne bill as proof of address\\\\\\\\\\Copy of NSC certificate as proof
of identity and a credit card statement as proof of address
For a Senior Citizen account, any of the following documents can be accepted
as an age proof, except LIC Policy\\\\\\\\\Secondary School Leaving
Certificate indicating Date of Birth
Which of the following stands True? Pan no. is mandatory if FDR

opened by cheque of Rs.50000\- and above \\\\\\\\\\
KYC guidelines are important for the folowing reasons, except To

confirm the identity of the customer and avoid fraudulent a\c opening
To know more about the customer.\\\\\\\\\\To build a customers database
for cross-selling
Essential information that the customer must fill up in an Account Opening

Form includes all of these, except PAN Number or Form
60/61\\\\\\\Name, as matching with the ID proof\\\\\\\\Nominee details
An account holder has to attach a proof of address to change the account

address if the account is less than ______ months old 3\\\\\\6
Atul`s FD has been matured on 10th October 2005 he has approached the
branch on 13th November 2005 for Value dated renewal. Can the FD be
renewed from 10th October 2005?:-No
:-TRUE\\\\\\\false
A customer can not have multiple relationships with the bank. Each customer
can have only one unique CUST ID.:-TRUE\\\\\\\\false
If a customer has not received his cheque book due to address it is returned
to?:-BRANCH
ICMC stands for Integrated Currency Management Centre
As per Negotiable Instrument Act, a cheque is a Bill of Exchange

drawn on a specified banker and not expressed to be payable
otherwise than on demand. TRUE
The Vault is also called as ______. Strong Room
While tallying the physical cash balance, the value of mutilated note
is to be taken as per the face value of the note? FALSE
At the start of day`s\shift`s operation the teller needs to transfer

funds to his/her teller account from the main cash account. This is
done after logging into _____________. Finacle (I-Core)
For a cash payment transaction, the cheque can not be

Crossed Cheque
Discontinuance of re-issuance of Bank notes of Rs. 500

denominations 1996 Mahatma Gandhi Series is a part of clean note
policy Yes
A Branch receives a cheque for payment from a current account

where the mode of operation is jointly, there are some alterations
made on the cheque which are signed only by one person, can the
cashier make the payment ? No, as the MOP is joint any
alteration has to be signed jointly
_______ Are the store houses where bank notes and coins are stocked
on behalf of the RBI. ICMC
Why is there a provision of Cash Vault grill door to locked from

inside ? It is required as a security measure while removing
cash at the beginning of the day and at the end of the day
At the time of cash opening, When the vault is being opened by
Customer Service Manager and the main Cashier, where should the
guard be posted? At the door of the branch
Branch need to submit cash verification report online to the

corporate office on a _____ basis. MONTHLY
Payment against Order Cheque requires an essential check besides

the other required in case of any self\bearer cheque payment. That
is Check the Id. Proof of the customer withdrawing cash
If a cheque is crossed with the name of a bank, what is it called?

Special crossing
The cash vouchers are to be maintained for ______ years. 8
A customer has approached the Bank to deposit some

soiled/mutilated notes. Can the bank accept it? Yes. RBI
has given guidelines for all the banks to accept soiled or mutilated
notes from the customer and hence the Bank cannot refuse it.
Mr. Ram wants to a make a FD of Rs.80000 by paying cash, is it

necessary for him to quote his PAN No.? Yes
Two signatures are required on bundles of Rs. ______ and above

denomination. 100
At the time of cash being placed or removed from the vault,

the vault grill should be locked from inside
If `Self-Cheque` is presented by a third party, then it is to be treated

as a third party payment. State true or false? True
While verifying the identity of ICMC crew members,which of the

follwing is required ? All of these
For a cash deposit of Rs.50,000 or more the customer needs to

provide his ________ PAN Number
Which places can cash received stamp be affixed? All of these
CRL stands for _________________________ Cash Retention Limit
All packets of Rs._____ denomination and above need to be duly

signed by both the cashier as well as the Customer Service Manager
(Cash). 100
The section of the Pay-in Slip that is handed over to the customer is
called Counterfoil
Details of the mutilated note, the value paid or rejected is to be
recorded in which register? Register DN2
In case of cash payment of amount Rs.50,000/- and above, CSO to

enter the transaction and affix which stamp before handing the
voucher to CSM for posting and verification? `Please Pay
Cash` stamp
In order to enter the cash payment transaction in Finacle, the teller

should select the ________________________ menu. Transactions
Maintenance
The last step in the cash payment transaction is Putting the

`cash paid` stamp on the face of the cheque
If a cheque bears across its face, just 2 parallel line or words ànd
company` between the lines, the crossing type is called
General Crossing
Soiled and Mutilated notes can be exchanged at the counter after

filling up a Currency Exchange Form. FASLE
The cash received stamp needs to be fixed at _______ places across

the pay-in slip. 3
The following are examples of material alterations, except

Alteration in the signature of the account holder
________________________ summarizes the cash entries of the day\ shift.

Cash Balancing Register
Mr.Raghu has approached your cash counter for cash deposit, he is

depositing Rs.5000 with denominations as 500x10, the cashier while
counting finds a forged note of Rs.500 in his cash, what steps will
the cashier take? The cashier will give the note back to the
customer and credit an amount of Rs.4500 onlywrong
The 12 digit Account Number comprises of the three parts. What is

the correct sequence of the three parts? 3 digit Branch Code, 3
digit Account Type, 6 digit Running Numberwrong
The process of checking that all the notes in a bundle are of the
same denomination, as handed over by a customer for deposit, is
called Counting
In which of the below cases, it is mandatory to collect a letter from
the customer mentioning the source of cash\reason of cash
withdrawl? All of these
Branch`s cash balance in different denominations held at any point

of time can be retrieved from ___________________. Vault
Registerwrong
The movement of keys has to be recorded in which register?

Vault Register
Any alteration in the cheque like change in amount, date of

payment, name of the payee, etc., which is not as per the mandate
of the customer is called ____________ Managed Alteration
Master Alteration
As per RBI guidelines DD or BC cannot be made against cash above

an amount of Rs._________ 50000
ICMC stands for Integrated Currency Management Centre
As per Negotiable Instrument Act, a cheque is a Bill of Exchange

drawn on a specified banker and not expressed to be payable
otherwise than on demand. TRUE
The Vault is also called as ______. Strong Room
While tallying the physical cash balance, the value of mutilated note
is to be taken as per the face value of the note? FALSE
At the start of day`s\shift`s operation the teller needs to transfer

funds to his/her teller account from the main cash account. This is
done after logging into _____________. Finacle (I-Core)
For a cash payment transaction, the cheque can not be

Crossed Cheque
Discontinuance of re-issuance of Bank notes of Rs. 500

denominations 1996 Mahatma Gandhi Series is a part of clean note
policy Yes
A Branch receives a cheque for payment from a current account

where the mode of operation is jointly, there are some alterations
made on the cheque which are signed only by one person, can the
cashier make the payment ? No, as the MOP is joint any
alteration has to be signed jointly
_______ Are the store houses where bank notes and coins are stocked
on behalf of the RBI. ICMC
Why is there a provision of Cash Vault grill door to locked from

inside ? It is required as a security measure while removing
cash at the beginning of the day and at the end of the day
At the time of cash opening, When the vault is being opened by

Customer Service Manager and the main Cashier, where should the
guard be posted? At the door of the branch
Branch need to submit cash verification report online to the

corporate office on a _____ basis. MONTHLY
Payment against Order Cheque requires an essential check besides

the other required in case of any self\bearer cheque payment. That
is Check the Id. Proof of the customer withdrawing cash
If a cheque is crossed with the name of a bank, what is it called?
Special crossing
The cash vouchers are to be maintained for ______ years. 8
A customer has approached the Bank to deposit some

soiled/mutilated notes. Can the bank accept it? Yes. RBI
has given guidelines for all the banks to accept soiled or mutilated
notes from the customer and hence the Bank cannot refuse it.
Mr. Ram wants to a make a FD of Rs.80000 by paying cash, is it

necessary for him to quote his PAN No.? Yes
Two signatures are required on bundles of Rs. ______ and above

denomination. 100
At the time of cash being placed or removed from the vault,

the vault grill should be locked from insidewrong
If `Self-Cheque` is presented by a third party, then it is to be treated

as a third party payment. State true or false? True
While verifying the identity of ICMC crew members,which of the

follwing is required ? All of these
For a cash deposit of Rs.50,000 or more the customer needs to

provide his ________ PAN Number
Which places can cash received stamp be affixed? All of these
CRL stands for _________________________ Cash Retention Limit
All packets of Rs._____ denomination and above need to be duly

signed by both the cashier as well as the Customer Service Manager
(Cash). 100
The section of the Pay-in Slip that is handed over to the customer is
called Counterfoil
Details of the mutilated note, the value paid or rejected is to be

recorded in which register? Register DN2
In case of cash payment of amount Rs.50,000/- and above, CSO to

enter the transaction and affix which stamp before handing the
voucher to CSM for posting and verification? `Please Pay
Cash` stamp
In order to enter the cash payment transaction in Finacle, the teller
should select the ________________________ menu. Transactions
Maintenance
The last step in the cash payment transaction is Putting the

`cash paid` stamp on the face of the cheque
If a cheque bears across its face, just 2 parallel line or words ànd
company` between the lines, the crossing type is called
General Crossing
Soiled and Mutilated notes can be exchanged at the counter after

filling up a Currency Exchange Form. FASLE
The cash received stamp needs to be fixed at _______ places across

the pay-in slip. 3
The following are examples of material alterations, except

Alteration in the signature of the account holder
________________________ summarizes the cash entries of the day\ shift.

Cash Balancing Register
Mr.Raghu has approached your cash counter for cash deposit, he is

depositing Rs.5000 with denominations as 500x10, the cashier while
counting finds a forged note of Rs.500 in his cash, what steps will
the cashier take? The cashier will give the note back to the
customer and credit an amount of Rs.4500 only\\\\\\\The cashier will
inform the customer about the same and the note will not be
returned to the customer and the remaining amount will be credited
to the customer`s account.FIR to be lodged
The 12 digit Account Number comprises of the three parts. What is

the correct sequence of the three parts? 3 digit Branch Code, 3
digit Account Type, 6 digit Running Number
The process of checking that all the notes in a bundle are of the
same denomination, as handed over by a customer for deposit, is
called Counting\\\\\
In which of the below cases, it is mandatory to collect a letter from

the customer mentioning the source of cash\reason of cash
withdrawl? All of these
Branch`s cash balance in different denominations held at any point
of time can be retrieved from ___________________. Vault
Register
The movement of keys has to be recorded in which register?

Vault Register\\\\\\\Key Register
Any alteration in the cheque like change in amount, date of

payment, name of the payee, etc., which is not as per the mandate
of the customer is called ____________ Managed Alteration
Master Alteration
As per RBI guidelines DD or BC cannot be made against cash above

an amount of Rs._________ 50000wrong
A customer presents a bearer cheque of Rs.40,000. The balance in

the account shows Rs.38,750. The teller should:-Tell the customer
the balance so that he can deposit the deficit amount and then
withdraw the cheque amount\\\\\\\wrong
Bait money is not to be paid in any cash payment transaction. State

true or false?:-TRUE
If the account holder sign either on the face or the back of the
instrument indicating that the money is to be paid to anyone other
than himself, it is called ______________:-Special Crossing\\\\\\wrong
Call the customer for all third party cash payment Rs.50000 and
above in SB accounts and Rs.100000 and above in Current account.
Sate true or false?:-TRUE
The cashier has to sort notes into ____ and _____ series notes.:-Gandhi
and Ashoka
The main teller wants to remove cash from the vault but Cash Officer
is busy attending a customer. Can he remove the cash with dual keys
without Cash officer`s presence?:-No. The vault keys are maintained
in dual custody and presence of both the official is necessary for
cash to be removed.
The vault keys are under dual custody of the cash officer and CSM, Is
this true?:-y
The Land Loan amount ranges from = Rs 8 Lacs to Rs 50 Lacs.
In the case of Balance Transfer, disbursal is made = in favor of the customer
The maximum extended tenure of Home Loan is = 30

Which of the following statement(s) is/are not true? The free insurance
scheme provided with Mortgage Finances = is available to all Mortgage
Finance customers whose loans have been sanctioned from day 1 of ICICI
Bank Mortgage Finances
In home loans two technicals are required where the property value is more
than - = 50 Lacs//75 Lacs//100 Lacs
ALL home improvement disbursement should be completed within = 12

months of accepting the first disbursement of the Home Improvement Loan.
LRD Loans are extended only for purchasing, constructing, or extending

new/existing flat/house = TRUE//FALSE
The maximum tenure of an ICICI Bank Home Improvement Loan is = 20 years

for salaried/SEPs and 15 years for SENPs.// 20 years for all applicants//10
years for salaried/SEPs and 5 years for SENPs.
Minimum Loan Amount we can fund is Auto Loans is = 150000
FOIR should not exceed 50 % in case of Salaried customers of Auto Loans =

TRUE
Besides being used to buy land, a Land Loan can also be taken = // to buy
industrial land.///wrong//////real-estate///wrong
The maximum loan amount that can be extended as a Home Improvement

Loan is =// 70% of the renovation cost subject to renovation cost being a
maximum of 45% of the market value of the property before financing.
Which of the following statements is true = Personal Loans are unsecured

loans
The ICICI Bank Office Premises loan amount can range from = Rs 8 Lacs to Rs
1 crore.
3 months bank statement is mandatory for salaried customers applying for

Auto Loan = TRUE
A Top-Up Loan customer may be eligible under = 3 options.// 4 options.
Total Employment stability for salaried customer in Auto Loans is minimum of

2 years =TRUE
The following are the repayment mechanisms to pay EMI of Personal Loans =
Auto debit mandate
We can fund Auto Loans for 72 months in case the customer is willing to
provide us with a co applicant = NO
The minimum tenure of the Personal Loans is _____ years = 1 year
Mr Nagesh Shah, a Dubai-based NRI businessman, has applied for a Rs

25Lacs NRI Loan, repayable in 8 years at the Andheri Branch during his visit
to India. To be eligible for the loan, his income should be a minimum of= //30
Which is a key feature of Personal Loans = ALL OF THE ABOVE
Maximum Loan amount in Autso Loans is =Case to Case Basis
What is the maximim tenure of Personal loan in case of super prime

companies = 48
If a customer is living in a rented house and has applied for an auto loan,
minimum residence stability should be 1 year = TRUE
Balance Transfer is a = three-stage process..
The NRI Loan amounts range from = Rs 5 Lacs to Rs 1 crore.
Which of the following cannot take a Top-Up Loan? = an existing LRD

customer
The loan offered to raise funds against the expected future rentals of self
owned residential property is known as - =//Lease Rental Discounting
The minimum loan amount offered is Rs ______ in a Personal Loans////100000
Private Limited companies are not eligible for Auto Loans =TRUE
The minimum age eligibility criterion for the Personal Loan is _____ Years for
employees working in Elite company = 23 yrs
Maximum Age of Salaried customer in Auto Loans is 58 years TRUE
The maximum LRD Loan amount sanctioned does not depend on the = Net
NPV of the future expected rentals./////////
Minimum educational criteria for salaried applicant working with a Super

Prime company is= graduate
Rashi is working with TCS for last 6 months and is 23 years old. Before that
she was working as a Self Employed for last 1 year. She is not eligible for the
personal loan because = Total work experience is less than 2 years
Minimum current employment stability required in case of Auto loans is = //1

Bank statements for how many months are required ? = Minimum 3 months
The maximum possible tenure of Top-Up Loan under Option IV is = //5 years.
To be eligible for a HEL a salaried customer should have a minimum income

of =/Rs. 2.4 Lacs p.a.
Mr Ranganathan had taken a car loan from HDFC Bank to buy a Honda City.
He is a retired professional who is living on his investments. His application
for Personal loan on the basis of auto loan repayment track has been declined
because//He is a retired professional
The maximum tenure of LRD Loan = is 10 years.///////15years///////
The Home Equity Loan ranges from = Rs 5 Lacs to Rs 50 Lacsswrong
Minimum Tenure in Auto Loans is 12 months =TRUE
Auto Loans comes under secured loans = TRUE
What is the maximum loan amount for employees of super prime companies
= 8 Lacs
Minimum Age required for Salaried customer having a salary account with
ICICI Bank in Auto Loans is = 23
Private Limited companies are not eligible for Auto Loans =TRUE
A Top-Up Loan customer may be eligible under
-The maximum tenure of an ICICI Bank Home Improvement Loan is 5 years
-Which of the following cannot take a Top-Up Loan?
-Mr Ranganathan had taken a car loan from HDFC Bank to buy a Honda City.
He is a retired professional who is living on his investments. His application
for Personal loan on the basis of auto loan repayment track has been declined
because (a)
-Private Limited companies are not eligible for Auto Loans true
-Besides being used to buy land, a Land Loan can also be taken (a)
-Which of the following statement(s) is/are not true? The free insurance
scheme provided with Mortgage Finances (d)
The minimum loan amount offered is Rs ______ in a Personal Loans 15000
-Private Limited companies are not eligible for Auto Loans cant say
-Which of the following cannot take a Top-Up Loan? Nri & (a)
-The Home Equity Loan ranges from
-The maximum LRD Loan amount sanctioned does not depend on the
-The square feet rate cap for estimating the value of property is decided by
the
Mr. MihirMallick is working for IBM India (Elite Company) for last 3 years and
is drawing a monthly salary of Rs. 32000. He is an Indian resident and wants
to apply for PL for 4 years. What will be his eligibility? = 520000//160000//32
Minimum Age required for Self Employed in case of Auto Loan is25
years//28<<<<<<<<
The maximum tenure of a Land Loan is = 1)20 years for salaried individuals
and Self-Employed Professionals (SEPs) and 15 year for Self-Employed Non-
Professionals (SENPs) retail and 10 years to SENP non-retail.
Margin is= the difference between the base rate and the actual ROI charged
to the customer.
Which of the following use can Personal Loan be availed for = ALL
The actual ROI paid by the customer changes in accordance with the changes
in = Base rate
Mr Shah is a self employed, having own house and shop for last 7 years. He
has applied for a loan on Honda city for 5 years. His age is 61 years. Is he
eligbile for the loan. =/NO
In Auto Loans, customer has to provide permanent ownership proof, if he/she

is living in a rented residence = TRUE
AQB should be greater than 1 time the proposed EMI in case of salaried
customer applying for Auto Loan = TRUE
MrShayam Sunder is working with Elite company and he has applied for a
auto loan. What is the minimum income required if he is applied in CAT II
State = 3 lacs//2 lacs//1.5 lacs//2.5
The square feet rate cap for estimating the value of property is decided by
the = housing development
authority.Wrong,,,,,,<<<<<<none<<<<<<<<
Maximum Tenure in Auto Loans is = 5 years
The minimum plot size required incase of Land Loan is =600 sq.ft.
What can be the maximum Loan to Rental Value in case of Lease Rental
Discounting product? = 80%//70%///////85
ICICI Bank Home Improvement Loan ranges from Rs 2 Lacs to Rs 50 Lacs. =

TRUE
The maximum possible tenure of a Top-Up Loan under Option II is = 20 years

for salaried, SEPs and SENPs subject to balance term of existing loan.
The Loan offered for buying a commercial property is known as = Home

Loanwrong///commercial<<wrong
The minimum built up area required in case of NRP Loan is<\\\\\\400

sq
Maximum Age for self employed in Auto loans is 65 years = FALSE//TRUE
Bank Account for self employed customer in Auto loans should be of

minimum = 6 months
What is the max tenure of Personal Loan offered to elite customers = 48

months
What is the maximum loan amount that can be offered to elite customers = /
10
In Auto Loans PDC are the only repayment method offered to the customer =
TRUE
The maximum age eligibility criterion for the Personal Loan is _____ Years. =
58 years
Total Number of work experience required is ____ years = 2
Residence cum office cases in case of salaried customer applying for auto
loans are not allowed = TRUE
Funds transferred between banks takes place on a_______ basis.-- real time
All transaction details submitted to the RBI server would flow to the
beneficiary bank______. electronically
The RTGS system is maintained and operated by the ___________. -- Reserve

Bank of India
Select the prerequisites which are essential to facilitate RTGS transactions. 24
CIB stands for__________.corporate
RTGS system based on ______________ electronic clearing
Who can effect an RTGS transactions?both
UTR No. stands for _Unique Transaction Reference
Select RTGS benefits to the Economy 13
Select the eligibility criteria to initiate RTGS transactions 14
In case the customer complains about credit not reaching the beneficiary
account, The CSO/PBO should inquire the__________ of RTGS transaction. 3
Which of the following fields are filled in for a RTGS transaction through RTGS
Tracker?all
transactions ?Installation of OmniDocs for scanning
The template used for a RTGS transaction through the Omnidocs process is
_______________.rtgsini
_________ no charges
?non of this
The transaction can get rejected or returned for the following reasons 3

details to the payer. 13
up?Report exported successfullyFalse

details to the payer.All
customer ?1236
ICICI Bank`s RTGS Settlement Account is ______________and Beneficiary

Bank`s RTGS Settlement Account is ___________through the RTGS process--
debited, credited
As per the RBI guidelines , the payee`s bank must credit the payee`s account
within______of receiving the credit in its RTGS settlement account.-- two
hours
Cut-off timings of ICICI Bank for retail clients and corporate clients from
Monday to Friday are --9.00 a.m. to 3.00 p.m
IFSC stands for _____________ --Indian Financial System Code
To submit RTGS request to make a payment, you would be required to know.

-- Payee name, account number, bank name and IFSC code of payee branch
Which is the step that should be followed after providing the User Id and
Password for creating a case in Staffware?-- Select Request Type as `RTGS` ,
Which is the correct sequence for exporting a scanned slip? -- Export

to>Omnidocs ,Export to>Omnidocs>Export current
For a better fund transfer on real time basis the Banks should incorporate
which of the following system. --All of the above ,RTGS system
When a transaction is rejected, which of the given options becomes TRUE?

--The RTGS central team will not credit the amount. , The RTGS central team
will credit the amount back to the payer`s account,
What is the link between ICICI Bank`s RTGS Settlement Account and
Beneficiary Bank`s RTGS Settlement Account? -- RBI server
Which of the following menu should be selected to export a transaction slip to

RCT? Report ,View , Job
For a customer to carry out the RTGS transaction, which of the given options
is TRUE? -- All of the above ,,
Settlement base of Normal Clearing system on ________________ basis Net
RTGS system launched in Mumbai in ______________. 2004
Select the RTGS benefits to CustomersMovement of funds made easier and

faster
--ICICI Bank has been participating in RTGS using the Participant Interface
since March 2004. FALSE
Final Settlement in Normal Clearing _____________________ --only after
On checking the RTGS payment worksheet, if the transaction exists, it

means? --Transaction has been returned from beneficiary bank
Ms. Sonali had deposited a cheque in her savings account and issued another
cheque against this cheque. Suggest a way to her that she will be able to
transfer the funds on the same day, within 2-3 hrs.-- Route her request
through NEFT ,Route her request through RTGS
Normal Clearing system based on ______________ --Physical Instruments

___________days 1 , 2 , 3 4
Currently, apart from Staffware there are ________ mediums available to send
the RTGS Instruction slip from the ICICI Bank Branch to RTGS Central Team
(RCT).-- 12
As per the RTGS process flow, the payer gives the transaction slip to _______.
--payer`s bank
The customer should have initiated the RTGS transaction at least

________hours before the time of the call.In case the customer complains
about credit not reaching the beneficiary account. 1, 2 , 3
every two hours starting from _____. --1000 to 1800 hours ,
For logging into OmniDocs, the user has to use the six digit employee id and
the password as ________________. -- infotech123
Intranet? --CICI Bank Universe>Business Groups>WBG>General Banking
Where should you send the filled up and verified RTGS transaction slip? RCT

generated through RTGS system -- Tran. ID
Wherever changes can be done before cut-off time, branch will route it back
to____.RTC , RCT
Which document do you scan in the branch process of Omnidocs? --Payment

instruction slip
The SCO/PBO can make a second level verification in Finacle is done using the
__________ of the customer. --Type of transaction ,
______would be the gateway between the bank system and RTGS system.
FINACLE ,FCRMPI
__________ does not come under RTGS tracker process? --Enter ordering
customer name ,Ordering customer A/c number , FISC code ,
within_______ of receiving the credit in its RTGS settlement account. 2 wrong
Normal Clearing Transaction is initiated by ______________-- By person making

paymentBy person receiving payment
every______. 2///////wrong
Settlement base of RTGS system on ________________ basis Gross
IFSC code contains _________ digit 11
Which of the given cabinets should be selected while exporting the scanned
slip? --NewCTSU_COPS
RTGS system provides a faster funds transfer between banks, which takes
place on a real time basis. T
Which of the following is the correct entry for the Cabinet field while
exporting the scanned slip through the Omnidocs process? -- NewCtsu_Cops
What is the fourth step in a branch process of Omnidocs? -- Product type-
RTGS
RTGS Central Team executes the transaction in ______ and ________ of RTGS.
--B and Cwrong
_________ is the URL for RTGS tracker?

--http//10.16.120.222/rtgstracker/Login.aspx

should be done in Finacle using _____________. -- Type of transaction, ac no
Who provides PI for accessing the RTGS system to each of the member banks
? RBI
UTR No. stands for -- Unique Terminated Reference,Unique Transaction

Reference
What is the second step in a branch process of Omnidocs?--Select the

template-RTGS .INI
Which interface is used for accessing RTGS system? PI
In case of rejected or returned transactions, the RTGS central team will credit
the amount back to the _____________________ --payer`s account
What is the full form of RCT? --RTGS central team
What is the first step in a branch process of Omnidocs? -- Click on new job
What is the third step in a branch process of Omnidocs? -- Sol ID of branch

initiating the transaction
Which interface is used as a gateway between the bank system and the RTGS
system?PI
Which of the given options could be a reason for rejecting a transaction? --

Wrong IFSC code
Which of the given options is used to standardize the transaction procedure?

BRPS
According to RBI guidelines, the payee`s bank must credit the payee`s
account within _____________hours of receiving the credit in its RTGS
settlement account. 2
In Handling queries, Customer`s payments should be identified using

Beneficiary Bank`s IFSC code and ___________ -- Amount ,
After the second level verification by SCO/PBO, the customer is asked to--
Continue with the earlier transaction with security clearance ,Continue with
the earlier transaction , Initiate a fresh transaction
In RTGS Central Team, The maker checks the details of the transaction for any
discrepancies with reference to mandatory fields, date, and signature as per
mode of operation and enters the details in __________. Finacle
The worksheet containing RTGS payments will have _________. -- Time of

transaction
What is the full form of PI in RTGS system? -- Participant Interface ,
--Omnidocs.INI
CIB stands for --Corporate Internet Banking
How many ICICI braches enabled for RTGS transactions till Sep, 06? 550547
-When RTGS request is submitted in Staffware process, _____________ is

-What is the correct order to get a list of RTGS enabled branches on the
Intranet?
-For a customer to carry out the RTGS transaction, which of the given options
is TRUE?
exporting the scanned slip through the Omnidocs process?
is TRUE?
-UTR No. stands for _________________
Select the channels through which an RTGS transaction can be initiated. ; 2.3
If the customer`s transaction does not exist in the RTGS payments worksheet,
which of the given options is correct? BOTH NONE OF THESE
RTGS system provides a faster funds transfer between banks, which takes
place on a real time basis. : TRUE
__________ of the customer. : Type of transaction///////wrong
On checking the RTGS payment worksheet, if the transaction exists, it

means? : Transaction has been returned from beneficiary bank
_______________.RTGS.INI
The worksheet containing RTGS payments will have _________.: Time of

transaction
In RTGS Central Team, The maker checks the details of the transaction for any
discrepancies with reference to mandatory fields, date, and signature as per
mode of operation and enters the details in __________. Finnacle

should be done in Finacle using:Account number of the customer
RTGS Transaction is initiated by ______________: By person making payment
is TRUE? : AN RTGS serial number//////wrong
What is the link between ICICI Bank`s RTGS Settlement Account and
Beneficiary Bank`s RTGS Settlement Account? : RBI server
Bank Branch to RTGS Central Team (RCT). : 2.3
Which is the step that should be followed after providing the User Id and
Password for creating a case in Staffware?Enter Account No. of the
customerwrong
Currently, apart from Staffware there are ________ mediums available to send
the RTGS Instruction slip from the ICICI Bank Branch to RTGS Central Team
(RCT). : rwo mediuam
The RTGS system is maintained and operated by the_____. : RBI
What is the full form of RCT? : RTGS central team
What is the fourth step in a branch process of Omnidocs? : Product type-

RTGS
RTGS Central Team executes the transaction in ______ and ________ of RTGS.A.
Staffware B. Finacle
C. Participant Interface : A and C
The RTGS system is maintained and operated by the : Reserve Bank of India
exporting the scanned slip through the Omnidocs process? :
NewCops_Ctsu//////wrong
within_______ of receiving the credit in its RTGS settlement account. : three
hours/////wrong
Which is the correct sequence for exporting a scanned slip? : Export to>
Omnidocs>Export current
What is the full form of PI in RTGS system? : Participant Interface
IFSC stands for _____________: indian Financial System Code
Which of the given options is used to standardize the transaction

procedure? :brps
What is the second step in a branch process of Omnidocs? : Sol ID of branch

initiating the transaction///wrong
What is the first step in a branch process of Omnidocs? : Sol ID of branch

initiating the transaction wrong
How many ICICI braches enabled for RTGS transactions till Sep, 06?547
Select the eligibility criteria to initiate RTGS transactions 1.4
After the second level verification by SCO/PBO, the customer is asked to :

Continue with the earlier transaction with security clearance
every : two hours
__________ of the customer.
-The template used for a RTGS transaction through the Omnidocs process is
_______________.
-A second level verification, after checking the RTGS payment worksheet,
should be done in Finacle using _____________.
is TRUE?
-Which is the step that should be followed after providing the User Id and
Password for creating a case in Staffware?
-What is the full form of RCT?
-RTGS Central Team executes the transaction in ______ and ________ of RTGS.
A. Staffware
B. Finacle
C. Participant Interface
-Which of the following is the correct entry for the Cabinet field while
exporting the scanned slip through the NewCtsu_Cops?
-As per RBI guidelines, the payee`s bank must credit the payee`s account
-Which of the given options is used to standardize the transaction procedure?
-To submit RTGS request to make a payment, you would be required to

know.Payee name, account number, bank name and IFSC code of payee
branch
-How many ICICI braches enabled for RTGS transactions till Sep, 06?
-After the second level verification by SCO/PBO, the customer is asked to

______________.
If the customer`s transaction does not exist in the RTGS payments worksheet,
which of the given options is correct? : 1.2

details to the payer. : all
Which interface is used for accessing RTGS system? : pi
What is the third step in a branch process of Omnidocs? : Product type- RTGS
Tracker? All
is TRUE?
-Settlement base of RTGS system on ________________ basis
-What is the third step in a branch process of Omnidocs?
-RTGS Central Team executes the transaction in ______ and ________ of RTGS.
A. Staffware
B. Finacle
C. Participant Interface
-Which is the step that should be followed after providing the User Id and
Password for creating a case in Staffware?
-After the second level verification by SCO/PBO, the customer is asked to

______________.
-The template used for a RTGS transaction through the Omnidocs process is
_______________.
Select the prerequisites which are essential to facilitate RTGS transactions.
Which interface is used for accessing RTGS system? Ti
Settlement base of RTGS system on ________________ basis : gross
In case the customer complains about credit not reaching the beneficiary
account, The CSO/PBO should inquire the__________ of RTGS transaction. : 3
RTGS Central Team executes the transaction in ______ and ________ of RTGS.
A. StaffwareB. FinacleC. Participant Interface : B& C

After the second level verification by SCO/PBO, the customer is asked to __ :
Initiate a fresh transaction
What is the full form of RCT? :RTGS central team
The customer should have initiated the RTGS transaction at least

________hours before the time of the call.In case the customer complains
about credit not reaching the beneficiary account. : 3
RTGS Transaction charges for Retail Clients for Inward Transactions ar : 1.50
per thousand
Tracker? : ALL
Intranet? :ICICI Bank Universe>Business Groups>WBG>PTG> General
Banking Group> Branches enabled for customer transactions through RTGS
When a transaction is rejected, which of the given options becomes TRUE? :

The RTGS central team will not credit the amount.wrong
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. RTGS
------------------------------------------------------------------------------------------------------------
----------------
-Which interface is used for accessing RTGS system?
-What is the second step in a branch process of Omnidocs?
-RTGS Transaction charges for Retail Clients for Inward Transactions are
_________
-When a transaction is rejected, which of the given options becomes TRUE?
-What is the first step in a branch process of Omnidocs?
Which of the following is a fact and not fiction? - Effective selling means,
uncovering a need and meeting it
Which of the following is an opportunity? 34
State whether true or false Objections related to doubt can be handled by

offering proof in the form of proof of statement or proof of source. true
After you have made a sale, what will be your next step? -
Thankthecustomer
Which of the following are good examples of statements confirming a need?

13
How does acknowledging the customer help? 134
Which of the following steps need to be used for gaining commitment from
the customer?123
When can one proceed to making a recommendation for a solution?13
Which of the following is a need?24
How can we gain commitment from the customer?12
Which of the following are the steps in the gathering information stage?1235
Which of the following statements is true for gathering information?Ask

questions to understand the customer`s needs
After which of the following steps do we gain commitment from the

customer?Making recommendations
What are closed questions?14
What are open questions?12
How can we build rapport with the customer?134
Which of the following are examples of openings for Closed questions?2456
Which of these would you use to sell a product to a customer?Benefit
State whether True or False Telling a customer about features can actually
cause information overload and ultimately disinterest.True
Which of the following questions is appropriate to seek permission from the

customer to ask him questions?Sir, may I ask a few questions to
understand your need better so that I can recommend the most
suitable solution for you?
Identify the type of question `You prefer a debit card or a credit card?closed
How does gathering information help?123
How can you check for agreement from the customer?Ask a closed
question
How can you confirm a need?24
Identify the type of question `Will it be an issue to maintain a quarterly

balance of Rs 10,000?`closed
Identify the type of question `How important is it that you should be able to
access your account instantly?`closed
What are the categories of customer objections?234
Why do we need to confirm the customer`s need?134
Which of the following can be considered as rapport breakers?2345
Which of the following statements is true for making recommendations?

Match a product to the customer`s needs and explain it`s benefits
wrong
What are the characteristics of a good sales person?12356
Identify the type of question `How do you plan to manage your son`s
financial needs when he is college?òpen
How can you help the customer to take action?12
Which of the following statements best describes a benefit? It is the value

that the customer receives
A customer is extremely agitated because he has had to wait for a long time.
How will you respond to the customer. - `Sir, I know the wait is really
frustrating. I can see why you are upset. However, now I will do all I
can to ensure that your problem is promptly resolved.`
How does cross selling help?134
In the final reckoning, buying decisions are based on _____________. (Fill in the
blank) value
When do you cross sell?134
What is cross selling?Identifying customer`s additional needs and

meeting these needs
How can you handle objections due to a misunderstanding?Rephrase the

customer`s concern as a question
A customer Ì would rather buy gold coins from my family jeweller whose
quality I trust.` How will you deal with this objection?Maàm here is the
purity certificate for the gold coin.
Which of the following can be considered as a selling opportunity?245
Which of these is a benefit?With our extensive ATM network, you are

sure to have access to you money anytime, anywhere
Which of the following are examples of openings for Open questions?1246
How does gaining commitment help us? Helps us to close the salewrong
What type of questions should be asked to uncover customer`s needs?13
You have explained the features and benefits of the Current Accounts, now
the customer has shown interest in the product. What would you do / say
next? - So, do you feel that you should open a Current Account with
us?
Which of the following are the steps in the Making Recommendation stage?
13
Which of the following are features of a product?12
Which of the following are buying cues from the customer?12
The balance in the account of Mr. Salim Khan is Rs.350000/=. The Bank has
received an attachment for 400000/=. Mr. Salim Khan has also to pay charges
for non maintainaince of quarterly balance of Rs.2000/=. How much amount
can the Bank pay the tax authori = Rs.333000\
For addition of names is it necessary to submit a letter signed by all the

account holders. Will the Bank accept a letter for addition of name signed by
one of the account holder = no
Can a Bank accept an Income Tax attachment wherein the amount has not
been mentioned = no
Can a Bank accept an Income Tax attachment wherein the amount has not
been mentioned = destroy the card in the presence of 2 bank officials
what happens on the death of the karta in an HUF = The account can
continue. The Bank has to take fresh document signed by the next senior
member of the family who would now be the new karta
Vijay Electronic Corporation Limited has a current account with the Bank
operated by its directors Jonathan and Francis jointly. Jonathan visits the
branch and submits a request to the Bank to include the name of his son
Jagan as an authorised signatory I = The request has to be submitted in the
company letterhead signed by both the authorised signatories , alongwith the
Board resolution specifying the decision
A garnishee order is an order issued by Court on the request of the creditor

for attachment of funds of the debtor available with his Bank. The Banker on
whom this order is issued is called as = garnishee
Santhanam has a joint account with his wife Seethalakshmi. He gets

transferred to Delhi from Madurai and submits a transfer request form at his
Madurai branch. The bank finds that the signature of Seethalakshmi does not
tally with the records = The Bank cannot accept the request if any of the
signatures does not tally. The customer has to either submit a fresh request
with the correct signatures or bring his wife to the Bank to sign as per the
records in the transfer request form
Seetha has a joint account with her husband Ramachandran, They wish to
delete Seetha`s name and add their son Kalyan`s name to the account . =
The deletion is not possible because Seetha is the first holder
NRO account jointly held by an NRI and resident, which of the following
statements is wrong ? = Name of the resident cannot be deleted
One of the customer lost his cheque book. He did not inform the Bank for
stop payment. The Bank received one of these cheques for payment where in
the signature was very cleverly forged. Does the Bank get any protection
because of the negligence of the cu = no
Kalyan has submitted a request for closure of his savings account with the
Bank. Which of the following statements is true ? = The Bank can refuse to
close the account if it does not want to lose the customer
If the garnishee order is in a single name. Can a joint account be attached =

both
In today`s age of computerisation is it necessary to open a new account

when a person gets transferred from one city to another = both
Mr. Rajesh has an account with PAR Bank in Mumbai. He has been recently
shifted to chennai and has issued from his local cheque book of PAR bank to
pay his mobile bill. Will this cheque be sent for collection or paid through
anywhere banking = Even though it is centralised, if the cheque is a local
cheque of Mumbai it has be sent for collection
Lakshmi is a NRI and she wants to open a NRO account in India. Can she have
this account joint with her father who is a resident Indian = yes
Mr. and Mrs. Desai have recently opened an account in the bank. They wish
to nominate their son. Which form should they fill up in the Bank = form DA1
Suman has a joint account in the Bank with his brother Sekhar. Suman dies in
an accident. The balance in the account will be payable to = Suman`s legal
heir and Sekhar jointly
If an account is in a joint name and the Bank receives an Income tax

attachment in a single name, what is the procedure the Bank will follow =
The share of the account will be considered equal and accordingly be paid to
the Tax authorities
Sohail has an overdraft limit of Rs.2 lakhs in his current account. He has
submitted a request to add the name of his brother Anwar in the account =
Addition of name cannot be done in an overdraft account
Once the garnishee order is in place, can the Bank honour the cheques issued
by the customer = no
Siddhu and Sandhu hold a savings account jointly to be operated by Either or

Survivor. Siddhu dies in an accident, His son Kamal approaches the bank
claiming payment as the legal heir = Bank cannot make a payment to Kamal
as the balance is payable to Sandhu, the survivor in the account
Starcity Residents welfare society has an account with the Bank operated by
the President Mr,Kumar and treasurer Mr.Ajay. They would like to add the
name of the secretary Mr.Murthy as an authorised signatory in the account =
The resolution of the managing committee of the society authorising the
addition of Mr. Murthy as authorised signatory to the bank account has to be
submitted
A and B have a joint account to be operated by Either or Survivor. B

approaches the Bank with a request to delete his name from the account =
The deletion request has to be signed by both the applicants even if the
account is operated by E or S
Shilpa has requested for transfer of account from Jaipur branch to Delhi . She
has also requested that the account number should remain the same. = It is
not possible to retain the old account number when the account is transferred
Vinayak has submitted a transfer request form at the Andheri Branch of ABC
Bank to get his account transferred from Madurai. = The transfer request can
be accepted at Andheri branch and processed
Resham and Rakesh have a joint account with the Bank . They die together in
a car accident. Resham`s son and Rakesh`s son approach the Bank for their
share of the funds,How will the Bank settle the deceased claim ? = Payorder
in favour of Resham`s son and Rakesh`s son//Payorder in favour of the legal
heirs of Resham and Rakesh jointly
Chitralekha and Chandrarekha have a joint account 009001990990 to be

operated by Either or Survivor. Based on their request, the name of
Chandrarekha was deleted from the account. One month later, the Bank
receives a credit of Rs.20000 favouring Chandrare = The Bank can reject the
credit as the name of Chandrarekha has been deleted
Sanjana has an NRO savings account with ABC Bank. She would like to add
her mother Mala`s name in the account for operational convenience. Mala is
a senior citizen resident in India. Can the bank accept the request? = Accept
request as residents can be jointholders in NRO account
Rani submits a request for addition of her friend Raja`s name in her account.
Which of these are not required for the same ? = Self drawn cheque signed
by Raja
A customer who had issued a cheque before he dies reaches the bank for
payment after his death. The bank is aware of the death of the customer also.
Should the customer pay this cheque = no
Mr. Sameer had a E or S resident account with his father. On the death of his
father, he did not want a sole account so he decided to delete his father`s
name and add the name of his brother who is an NRI. Is this permissible by
law = Yes, the second holder can be a non resident individual
If a name is added subsequent to the death of an account holder = The old

account is closed and a new account opened
Syed and Sajid have a joint account to be operated by E or S. They have

given a request to add the name of Syed`s son Abdul and Sajid`s son Ahmed
in the account. The CSO checks the account and finds that there is a
nomination in favour of Abdul. = Addition request can be accepted provided
Syed and Sajid submit form DA2 to cancel the nomination in favour of Abdul
Muthu is an illiterate customer who affixes thumb impression for authorising

transactions. He comes to the Bank with a request to add the name of his
nephew Kadhir in the account. Kadhir is employed in another bank = Cannot
accept the request as it is against the Bank`s rules that illiterate accounts
must be only single accounts
In an overdraft account held jointly by X and Y, the Bank receives a request to

delete Y`s name = Deletion of name not possible in an overdraft account
In case there has been no nomination in the Bank account, on what basis
would the Bank pay to the heirs =Any of the above
In case a customer has taken an overdraft against a fixed deposit. They want
to delete the name of one of the account holder. Is this permissible = Yes,
post deletion the customer agrees to fill in fresh documentation again. The
bank needs to open a fresh account and accept the fresh documentation
Mr. Varun has an account with BC Bank. He wishes to close the account. The
executive at the counter is insisting on he giving reason for closure of
account to enable her to accept the application = Both of the above
At the time of deletion of one of the account holder, the customer has to
surrender the atm/debit card to the Bank. What is the process the Bank will
follow post acceptance of the card = Both of the above
Sameer gives a request for closure of his account as the Bank has returned
one of his cheques due to signature difference. He has a balance of Rs,30000
in his account. He claims that the Bank should have checked with him before
returning the cheque. = The Bank can convince the customer to continue the
account, explain the need to maintain consistency in signature for his own
safety and get a fresh specimen signature
Savita requests for closure of her savings account and issue of demand draft
in her name payable at Delhi and courier the same to her permanent address
in Delhi. Which of the following statements is true = Bank has to make the
demand draft for the proceeds after applying interest and deduction of
charges and courier the demand draft as per her instructions
Shekhar has a balance of Rs.5 lakhs in the savings account . He gives a

request for closure of his savings account. Which of the following statements
is true? = The Bank Manager can speak to Shekhar to find out the reason for
closure and try to convince him to continue the account
Joseph and John have a savings account to be operated by either or survivor.

Joseph has submitted a request to the Bank for closure of account as he has a
disagreement with John. John is not contactable = Bank cannot accept the
closure request unless it is signed by both the accountholders
Bank has paid the proceeds of Sadhulal`s savings account to the nominee
SanjayLal. One week later , Sadhulal`s daughter approaches the Bank
claiming that she is one of the legal heirs and so Bank was wrong in making
payment to SanjayLal =Bank can advise the daughter that payment to the
nominee discharges the Bank of its liability to the customer
Under what section of the Income Tax Act 1961 can attachment orders be
issued = Sec 226
Adharsh has a savings account jointly with his friend Yusuf. He submits a
request to add the name of his son Abhilash in the account. = Addition
request can be accepted only if the request is signed by Adharsh and Yusuf
Justin and Kumar have a joint account with the Bank to be operated by Either
or Survivor. Justin gives a closure request bearing signatures of both of them .
The Bank finds that Kumar`s signature does not match with the records =
The Bank can reject the closure request if the signature does not tally
Mr.Vasudevan has been maintaining a balance of Rs.3 lakhs in his savings

account at the chennai branch of ABC Bank, He wishes to close his account as
he has retired and shifting to his home town Trichy. = Bank can advise the
customer that his account can be transferred to Trichy Branch
John has a fixed deposit and a savings account in the Bank. The Bank has
marked a lien on the fixed deposit for a garnishee order received from the
court. John submits a request to add the name of his brother George in the
account = Addition cannot be done as the fixed deposit is frozen due to
garnishee order
Ms. Lakshmi who has a NRO account with her father and mother who are
resident Indians. She wishes to delete her name from the account. Is this
permissible = No since this is a NRO account atleast one of the account
holder should be a non resident
What does the Bank normally do on death of a partner = The Bank transfers
the balance to new partnership firm account
Shankar has submitted a request for closure of his savings account with the
Bank,as he has been charged for non maintenance of minimum balance =
The Bank Manager can try to convince the customer to maintain minimum
balance
Sujata has a savings account that has not been operated for three
years . She finds the chequebook while doing Five S at home and
issues a cheque for Rs.1000 towards her electricity bill payment -The
Bank can pay the cheque as the amount is small and also
towards utility bill payment and send a communication to
Sujata requesting her to activate the account
approaches the Bank with a request to delete his name from the
account -The deletion request has to be signed by both the
applicants even if the account is operated by E or S
A customer who had issued a cheque before he dies reaches the bank
for payment after his death. The bank is aware of the death of the
customer also. Should the customer pay this cheque No
A garnishee order is an order issued by Court on the request of the
creditor for attachment of funds of the debtor available with his Bank.
The Banker on whom this order is issued is called as Judgement
Debtor / Garnishee
Adharsh has a savings account jointly with his friend Yusuf. He submits
a request to add the name of his son Abhilash in the account. Addition
request can be accepted only if the request is signed by
Adharsh and Yusuf
After how many months as per law does an account become inactive
-1,2,4,5
Aman has an NRE savings account with the Bank. He submits a request
to add the name of his brother Arun in the account -1,3
Amrapali has sent an email to the Bank Manager requesting for closure
of account and remittance of proceeds by payorder to her home as she
is unable to visit the branch Bank needs to check whether the
email id is the same as registered in the Bank`s records and
then close the account / Bank needs to insist on a written
request for closure to be sent alongwith the chequebook and
debit card
Aniruddh approaches the branch manager for closure of his savings
account .He has a balance of Rs.55000 in his savings account. On
probing, the branch manager finds that Aniruddh has shifted to his own
flat in another locality in the same city and would like to open an
account with another Bank near his residence -The Bank Manager
can convince Aniruddh that he can access his account with
anywhere banking and alternate channels like ATM, internet ,
phone and mobile banking
At the time of deletion of one of the account holder, the customer has
to surrender the atm/debit card to the Bank. What is the process the
Bank will follow post acceptance of the card-None of the above/Both
of the above
to surrender the atm\debit card to the Bank. What is the process the
Bank will follow post acceptance of the card Both of the above
Bank has paid the proceeds of Sadhulal`s savings account to the
nominee SanjayLal. One week later , Sadhulal`s daughter approaches
the Bank claiming that she is one of the legal heirs and so Bank was
wrong in making payment to SanjayLal Bank can advise the
daughter that payment to the nominee discharges the Bank of
its liability to the customer
Bhanu submits a request for closure of savings account stating that
she is dissatisfied with the service, She has a balance of Rs.20000 in
her account. 1,3,4
Chitralekha and Chandrarekha have a joint account 009001990990 to
be operated by Either or Survivor. Based on their request, the name of
Chandrarekha was deleted from the account. One month later, the
Bank receives a credit of Rs.20000 favouring Chandrarekha account
number 009001990990 The Bank can reject the credit as the
name of Chandrarekha has been deleted
For addition of names is it necessary to submit a letter signed by all
the account holders. Will the Bank accept a letter for addition of name
signed by one of the account holder No
If a name is added subsequent to the death of an account holder The
old account is closed and a new account opened
attachment in a single name, what is the procedure the Bank will follow
Not accept the attachment since account is in joint names /
The share of the account will be considered equal and
accordingly be paid to the Tax authorities
If the garnishee order is in a single name. Can a joint account be
attached Both of the above
In an overdraft account held jointly by X and Y, the Bank receives a
request to delete Y`s name Deletion of name not possible in an
overdraft account
In case a customer has taken an overdraft against a fixed deposit. They
want to delete the name of one of the account holder. Is this
permissible Yes, post deletion the customer agrees to fill in
fresh documentation again. The bank needs to open a fresh
account and accept the fresh documentation
In case there has been no nomination in the Bank account, on what
basis would the Bank pay to the heirs Any of the above
In today `s age of computerisation is it necessary to open a new
account when a person gets transferred from one city to another -Both
of the above
In today`s age of computerisation is it necessary to open a new
account when a person gets transferred from one city to another-Both
of the above
John has a fixed deposit and a savings account in the Bank. The Bank
has marked a lien on the fixed deposit for a garnishee order received
from the court. John submits a request to add the name of his brother
George in the account Addition of name can be done only in the
savings account / Addition cannot be done as the fixed deposit
is frozen due to garnishee order
Joseph and John have a savings account to be operated by either or
survivor. Joseph has submitted a request to the Bank for closure of
account as he has a disagreement with John. John is not contactable
Bank cannot accept the closure request unless it is signed by
both the accountholders
Justin and Kumar have a joint account with the Bank to be operated by
Either or Survivor. Justin gives a closure request bearing signatures of
both of them . The Bank finds that Kumar`s signature does not match
with the records The Bank can reject the closure request if the
signature does not tally
Kalyan has submitted a request for closure of his savings account with
the Bank. Which of the following statements is true ? The customer
must specify the reason for closure of account / The Bank need
not ask for the reason of closure / The customer need not
disclose the reason for closure
Keshav has a fixed deposit for Rs,100000 and a savings account with a
balance of Rs.20000 in the bank. He has submitted a request for
addition of his mother Sumita`s name in the account along with a fresh
account opening form and his mother`s KYC documents. The CSO finds
later in the day, that Keshav has a loan against the Fixed deposit. All
the three accounts are under the same custid. What should the CSO
do? Request the customer to submit a fresh set of documents
signed by both the applicants for the loan against FD and then
add the name to the custid
Lakshmi is a NRI and she wants to open a NRO account in India. Can
she have this account joint with her father who is a resident Indian
-Yes
Lalithakumari has a savings account in which her son Nilesh is the
nominee. Lalithakumari submits a nomination cancellation form DA 2
to the bank manager and cancels the nomination. She then adds the
name of her daughter Kanya to her account to be operated by either or
survivor. Within a month Lalithakumari dies. Nilesh visits the bank and
submits the death certificate and requests for the funds to be credited
to his account, The balance in the account is payable to Kanya as she
is the surviving account holder
Mr. and Mrs. Desai have recently opened an account in the bank. They
wish to nominate their son. Which form should they fill up in the Bank
Form DA1
Mr. Rajesh has an account with PAR Bank in Mumbai. He has been
recently shifted to chennai and has issued from his local cheque book
of PAR bank to pay his mobile bill. Will this cheque be sent for
collection or paid through anywhere banking Even though it is
centralised, if the cheque is a local cheque of Mumbai it has be
sent for collection
Mr. Sameer had a E or S resident account with his father. On the death
of his father, he did not want a sole account so he decided to delete his
father`s name and add the name of his brother who is an NRI. Is this
permissible by law No. a resident holder cannot have a joint
account with a Non resident individual
Mr. Varun has an account with BC Bank. He wishes to close the
account. The executive at the counter is insisting on he giving reason
for closure of account to enable her to accept the application -It is
preferable so that if the account is being closed for service
reasons remedial action can be taken / Both of the above
Mr.Vasudevan has been maintaining a balance of Rs.3 lakhs in his
savings account at the chennai branch of ABC Bank, He wishes to close
his account as he has retired and shifting to his home town Trichy.
Bank can advise the customer that his account can be
transferred to Trichy Branch
Ms. Lakshmi who has a NRO account with her father and mother who
are resident Indians. She wishes to delete her name from the account.
Is this permissible No since this is a NRO account atleast one of
the account holder should be a non resident
Muthu is an illiterate customer who affixes thumb impression for
authorising transactions. He comes to the Bank with a request to add
the name of his nephew Kadhir in the account. Kadhir is employed in
another bank Can accept the request, provided the
documentation is complete in all respects / can accept the
request, provided Kadhir submits a declaration about his
relationship with Muthu / Cannot accept the request as Kadhir
is employed in another Bank / Cannot accept the request as it
is against the Bank`s rules that illiterate accounts must be
only single accounts
statements is wrong ? Name of the resident cannot be deleted
Once the garnishee order is in place, can the Bank honour the cheques
issued by the customer No
One of the customer lost his cheque book. He did not inform the Bank
for stop payment. The Bank received one of these cheques for
payment where in the signature was very cleverly forged. Does the
Bank get any protection because of the negligence of the customer in
not intimating the Bank No
Rani submits a request for addition of her friend Raja`s name in her
account. Which of these are not required for the same ?- Self drawn
cheque signed by Raja
Resham and Rakesh have a joint account with the Bank . They die
together in a car accident. Resham`s son and Rakesh`s son approach
the Bank for their share of the funds,How will the Bank settle the
deceased claim ? Payorder in favour of the legal heirs of Resham
and Rakesh jointly
Sadhulal has a savings account with the Bank with a balance of Rs.20
lakhs. On his death, the nominee Sanjaylal requests the Bank to pay
proceeds to him1to 3
Sameer gives a request for closure of his account as the Bank has
returned one of his cheques due to signature difference. He has a
balance of Rs,30000 in his account. He claims that the Bank should
have checked with him before returning the cheque. The Bank can
convince the customer to continue the account, explain the
need to maintain consistency in signature for his own safety
and get a fresh specimen signature
Sandhya has a savings account with AMG Bank and maintains a
balance of Rs.20 lakhs in her account. She has misplaced her cheque
book, so starts using a new cheque book. After a month, she finds a
debit of Rs.2 lakhs in her account favouring Satheesh Kumar. Sandhya
claims that she has not signed the cheque, hence bank has to reverse
the amount to her account Bank is not liable as the fraud has
been committed by Sandhya`s ex driver who used to regularly
visit the bank for cash withdrawal on her behalf / Bank is liable
because payment of a forged cheque does not carry the
authority of the account holder to pay
Sanjana has an NRO savings account with ABC Bank. She would like to
add her mother Mala`s name in the account for operational
convenience. Mala is a senior citizen resident in India. Can the bank
accept the request? Accept request as residents can be
jointholders in NRO account
transferred to Delhi from Madurai and submits a transfer request form
at his Madurai branch. The bank finds that the signature of
Seethalakshmi does not tally with the records The Bank cannot
accept the request if any of the signatures does not tally. The
customer has to either submit a fresh request with the correct
signatures or bring his wife to the Bank to sign as per the
Sathya holds an account jointly with her friend Sandhya in ABC Bank to
be operated by either or survivor.They give a request for deletion of
Sandhya`s name from the account and based on the request the name
is deleted. After two months, Sathya disputes a debit of Rs.5000\- in
her account for ATM withdrawal. On verification of audit records it is
found that the card used for withdrawal was Sandhya`s card. The
Bank is liable as the deletion of name should have been done
only after taking back the debit card and hotlisting the same
Savita requests for closure of her savings account and issue of demand
draft in her name payable at Delhi and courier the same to her
permanent address in Delhi. Which of the following statements is true
Bank has to make the demand draft for the proceeds after
applying interest and deduction of charges and courier the
demand draft as per her instructions
Seetha has a joint account with her husband Ramachandran, They wish
to delete Seetha`s name and add their son Kalyan`s name to the
account . The deletion can be done with the request of Seetha
and Ramachandran and subsequently Kalyan`s name can be
added / The deletion is not possible because Seetha is the first
holder
Sethuraman has a balance of Rs.40000\- in his savings account. He has
not given a nomination in his account. On his death, his eldest son
Atmaraman approaches the bank for payment and submits a letter
signed by all the legal heirs mentioning that they have no objection to
the payment being made to Atmaraman -Bank cannot pay based on
a letter and needs an indemnity signed by all the legal heirs
alongwith other formalities
Shankar has submitted a request for closure of his savings account
with the Bank,as he has been charged for non maintenance of
minimum balance The Bank Manager can try to convince the
customer to maintain minimum balance
request for closure of his savings account. Which of the following
statements is true? The Bank Manager can speak to Shekhar to find
out the reason for closure and try to convince him to continue the
account //
Shilpa has requested for transfer of account from Jaipur branch to Delhi
. She has also requested that the account number should remain the
same. -It is not possible to retain the old account number when
the account is transferred
Siddharth and Manish hold a joint account to be operated by either or
survivor. They give a request for deletion of Manish`s name from the
account and surrender the cheque book and debit card of Manish. The
Bank deletes the name of Manish from the account. The next week a
cheque issued by Manish four months back for Rs.10000\- is presented
for payment and is rejected by the Bank -The Bank needs to reject
the cheque as Manish`s name has been deleted from the
account
Siddharth presents a cheque for cash withdrawal for Rs.100000\- from
his account. The signature on the cheque differs from the signature on
the bank`s records. Siddharth claims that he is the accountholder and
demands payment. The Bank can take the following action - 3
Siddhu and Sandhu hold a savings account jointly to be operated by
Either or Survivor. Siddhu dies in an accident, His son Kamal
approaches the bank claiming payment as the legal heir Bank cannot
make a payment to Kamal as the balance is payable to Sandhu,
the survivor in the account
Sohail has an overdraft limit of Rs.2 lakhs in his current account. He
has submitted a request to add the name of his brother Anwar in the
account Addition of name cannot be done in an overdraft
account
SR Enterprises has a current account with XYZ Bank to be operated
jointly by the partners Vivek Shah and Vimal Shah. The teller has made
a payment of Rs,5000\- against a cheque in which the signature of
Vimal Shah seems different, whereasVivek Shah`s signature is perfect.
The Bank is liable to recredit the amount if the firm claims that
the cheque was not issued by them
Starcity Residents welfare society has an account with the Bank
operated by the President Mr,Kumar and treasurer Mr.Ajay. They would
like to add the name of the secretary Mr.Murthy as an authorised
signatory in the account The resolution of the managing
committee of the society authorising the addition of Mr.Murthy
as authorised signatory to the bank account has to be
submitted
Suman has a joint account in the Bank with his brother Sekhar. Suman
dies in an accident. The balance in the account will be payable to
-Suman`s legal heir and Sekhar jointly
Suresh and Ramesh have an account in Chennai branch of ABC Bank to
be operated by either or survivor. Suresh submits a request for transfer
of account to Mumbai branch. The CSO at the counter accepts the
request and gives an acknowledgement to Suresh. He later finds that
the form does not contain Ramesh`s signature 3,4
Syed and Sajid have a joint account to be operated by E or S. They
have given a request to add the name of Syed`s son Abdul and Sajid`s
son Ahmed in the account. The CSO checks the account and finds that
there is a nomination in favour of Abdul. Addition request can be
accepted provided Syed and Sajid submit form DA2 to cancel
the nomination in favour of Abdul
Tarun has a bank account jointly with his father Venkatachalam. He
wishes to add his mother Lakshsmi`s name to the account -2,3,4
The aspects to be noted while accepting a request for addition of name
in an account 1,2,4
The balance in the account of Mr. Salim Khan is Rs.350000/=. The Bank
has received an attachment for 400000/=. Mr. Salim Khan has also to
pay charges for non maintainaince of quarterly balance of Rs.2000/=.
How much amount can the Bank pay the tax authori-Intimate to the
Tax authorities that Rs. 4 lacs is not available and therefore
not remit any amount/Rs.333000\=
The balance in the account of Mr. Salim Khan is Rs.350000\=. The Bank
has received an attachment for 400000\=. Mr. Salim Khan has also to
pay charges for non maintainaince of quarterly balance of Rs.2000\=.
How much amount can the Bank pay the tax authorities Rs.333000\=
Under what section of the Income Tax Act 1961 can attachment orders
be issued Sec 226
Vijay Electronic Corporation Limited has a current account with the
Bank operated by its directors Jonathan and Francis jointly. Jonathan
visits the branch and submits a request to the Bank to include the
name of his son Jagan as an authorised signatory in the account The
request has to be submitted in the company letterhead signed
by both the authorised signatories , alongwith the Board
resolution specifying the decision
Vinay has not been maintaining the minimum balance in his account
but threatens the branch manager and the staff to reverse the
charges. He also distracts the tellers by making mistakes while
remitting cash. There are several occasions when cash remitted by him
is short and tellers have to engage with him to prove the difference. He
then complains to the branch manager that the tellers are not efficient
The Bank Manager can advise the customer that unless he
maintains the minimum balance and also comply with the
Bank`s regulations for remitting cash , Bank cannot continue
to service his account
Vinayak has submitted a transfer request form at the Andheri Branch
of ABC Bank to get his account transferred from Madurai. The
transfer request can be accepted at Andheri branch and
processed
Vipul has been issuing cheques in his account without sufficient
balance, -2,3,4
Vishwanath has a joint account with his wife Lakshmi to be operated by
Either or Survivor. He wishes to add the name of his son Srikanth and
make him the first holder. He submits a form with Srikanth as the
firstholder , Lakshmi as the secondholder and Vishwanath as the
thirdholder 1,3,4
What does NRO account stand for Non resident Ordinary account
What does the Bank normally do on death of a partner follows
instruction as stated in the partnership deed / all of the
above / The Bank transfers the balance to new partnership firm
account
what happens on the death of the karta in an HUF The account can
continue. The Bank has to take fresh document signed by the
next senior member of the family who would now be the new
karta
When an account is transferred from one city to another , the customer
gets a 1 to 4Can a Bank accept an Income Tax attachment
wherein the amount has not been mentioned NO
When an account is transferred from one city to another, the customer
gets a1,2,3 &5
When customers submit a request for deletion of account, which of
these aspects must be checked ? 1 to 4
A spouse is entitled to get a statement of account on behalf of the account

holder without producing any written instruction from the account holder.
FALSE
An account holder may authorize another person to operate the account on

his behalf by issuing a letter of authority to the Bank. Such a letter is called
as a` Mandate
Prem Anand had nominated his mother in his savings account. After his
marriage, he wishes to change the nomination in favour of his wife Alka.How
can this be done? filing a fresh nomination form with the bank
for modification of nomination
A nomination form without the signature of a witness is not valid.

TRUE
Which of the following is acceptable when an illiterate customer wants to

withdraw cash? the account holder personally comes to the branch
and affixes the thumb impression on the cheque in the presence of a bank
official
The balance in the account of an insane person jointly held with someone
else can be paid to the person who takes care of him. stops the
operations in the account
Under which condition can savings bank and fixed deposit accounts be
opened in the sole name of a minor? Both
When the operational instruction is Jointly or Survivor, the account can only
be operated by the first account holder. FALSE
Can a savings account customer convert his single account into a joint
account by including one or more names? Yes
A nominee must be an adult person. FALSE
else can be paid to the person who takes care of him. stops
the operations in the account
Which of the following is true regarding payments to nominees?

All of the above
A bank account of an administrator is opened in the same style as that of an

executor. TRUE
Mr.Shukla wants to nominate his grandson Arjun aged 10 years in his savings
account Minor can be a nominee,Mr.Shukla has to nominate
any other person as the guardian for receiving the money on behalf of the
minor
The mandate holder will have all the powers that the customer has.
false
A Hindu Undivided Family (HUF) is not a legal entity. FALSE
Even insanity or insolvency of any of the joint account holders does not nullify
the joint mandate given to the bank. FALSE
A minor is a person who has not completed 18 years
Only the account holder can deposit a cheque for credit to his account.
FALSE
Only the Karta of the family has the authority to carry on the family business
and operate the bank accounts of the HUF TRUE
What is the risk involved in opening accounts of illiterate, deaf and dumb,
incapacitated, blind, and aged persons? All of the above
The account holder can cancel the mandate at any time by issuing a
letter to the bank
The bank establishes the authenticity of the cheques and instructions

received by it by verifying the signature of the account
holder
All properties and assets of HUF belong to Karta. FALSE
When a customer cannot affix thumb impression due to physical defect, he

cannot open an account in his sole name. FALSE
Who is bound to inform the bank of any change in the family due to death,
birth or separation? the police\\\\\\None of the above
Madhu Dev is the executor of late Mukul Dev`s will. Which of the following is
the appropriate manner of opening accounts in the name of executors?
Madhu Dev, Executor to the estate of Mukul Dev deceased
To open a bank account, the bank requires . an HUF letter signed by

all adult members
Can it be assumed that a proprietorship account is basically an individual

account? YES
Any contract with minors does not have any legal sanctity TRUE
Which of the following accounts cannot be opened if the HUF runs any
business? Savings account
The members of the HUF are called coparceners
A nominee has the right to ask for the details of the account even during the
lifetime of the customer. FALSE
An HUF will cease to exist when the property is partitioned
The proprietor of a concern cannot authorise a mandate holder or appoint a

nominee when required FALSE
Banks cannot lend money to HUF. FALSE
In the case of Muslims, who is the natural guardian after the father of the
minor dies leaving a will? the executor of father`s will
A child who has been brought up by a guardian, appointed by a court

becomes a major only on completion of 21 years of age TRUE
Siddharth, who is married to Anita has two children. He wants to nominate his
close friend Baskar in his account.Who can Siddharth nominate?
anybody
The Power of Attorney can grant Either of the above
In case of joint accounts opened by more than two persons, which of the
following instructions is preferred? Anyone or Survivor
Which of the operational instructions has the same objective that can also be
achieved through nomination in a single account? Former or Survivor
Nomination is done by filling up and signing a specific form prescribed by

the government
Aruna has a savings account with XYZ Bank. Her husband Ajay visits the bank
requesting for a statement of Aruna`s savings account The
statement cannot be issued The statement can be issued if
Ajay has a request letter signed by Aruna, authorising him to collect the
statement
Executors and administrators can borrow up to Rs. 5 lakh from the estate.
true
A copy of the will of a deceased person certified by a court is called

Probate
Administrators are appointed by court. FALSE
A nomination can be changed anytime by sending a request

letter/email\\\\\\\\Any of the above
If more than one Executor or Administrator is appointed to partition the

estate, either of them can operate bank accounts individually.
TRUE\\\\\FALSE
Ram and Lakshman have an account with operational instruction ` Both

Jointly` .Which of the following is not true ? None of the
above\\\\\\
Sindhu wants to give a nomination in favour of Balaji Education Trust
Nomination can be made as it is for a noble cause\\\\\\\\
Ahmed is a muslim boy aged 15 years. Who is the natural guardian if his
father Mr.Mohamed has died without leaving a will? the executor of
father`s will\\\\\Mother\\\\\\Father`s father
The account holder can nominate --------------to receive the balance in his
account on his death. only his/her spouse \\\\\only his/her blood
relatives
What happens to Either or Survivor joint accounts if one of the account

holders requests for stopping operations in the account by the other?
he account is blocked till both of them reach an agreement
the account is closed and the balance is distributed between the
two equally\\\\\None of the above\\\\\\\\the account becomes operable jointly
In case of Hindus, Christians and Parsis, who is the natural guardian after the
father of the minor dies? Any of the above Father`s
eldest brother\\\\\\Mother
Which of the following is not true when the operational instruction is Both
Jointly? The account can only be operated by both the
account holders together All cheques and instructions to the
bank should carry signatures of both the customers
Rahul and Veena have an E or S account . Due to a dispute, Rahul gives a

request to the bank to stop operations in the account by Veena The
Bank can stop operations by Veena based on Rahul`s request the
account is closed and the balance is distributed between the two
equally\\\\\\\\\\\the account becomes operable jointly
Bank should not accept operating instructions that cast ----------------

responsibilities on the bank All of the above\\\\\\additional
Muthu, an illiterate customer has opened a bank account. Which of the

following is acceptable when we wants to withdraw cash ? The account
holder sends the cheque in clearing the account holder personally
comes to the branch and affixes the thumb impression on the cheque in the
presence of a bank official
Which of the following is not true when the operational instruction is Either or
Survivor? Any one of the customers can operate the account
for normal transaction A cheque issued by one of the joint account
holders can be stopped or altered by the other account holder In the
case of death of a joint account holder, the balance in the account is payable
to the survivor\\\\
Five brothers want to open a joint account with the bank . They want the
mode of operations in different combinations of two signatories for different
types of transactions Bank has to accept the instructions
and carefully follow them for different types of transactions Bank
can accept instructions but ignore them in operations\\\\\
Bank collects ------------------- of the Mandate Holder along with the Mandate
before permitting him/her to operate the account. the
signature, photograph, age proof and address proof the signature\\\\the
signature, photograph and address proof
In case of Either or Survivor joint accounts, any one of the customers can
change the nomination.:-TRUE\\\\FALSE
What account can be opened for government departments, bodies, and
companies Current account
If the Joint stock company becomes insolvent ,the shareholders will lose
only the capital they have contributed
The cheques and instructions have to be signed by the authorized signatories

On behalf of the company
In the case of Banks, the RBI has directed that then accordance with the
policies approved by the Board Managing Director
Any change in office bearer or in the operation of the account has to be

supported by a fresh resolution TRUE
Self Help Groups are registered association FALSE
The Board has the right to change and appoint new Managing director
TRUE
AGM stands for Annual General Meeting
A company can be formed by the --------------- or the initial share holders

registering it with the -------------------------- under the Companies Act 1956, or
by an act passed by the Parliament Promoters, Registrar of
companies
Trusts are created to carry on some activities for the benefit of a person or a
group of persons known as Beneficiaries
Once in a year the Board has to call all the shareholders called -----------------at
which the accounts of the company has to be presented and got approved by
the shareholders Annual general meeting
Minimum number of persons in Public Limited Companies are 7
The certificate of commencement of business is required for both Public

limited and Private Limited Companies FALSE
Name of the Private Limited Companies should contain The word

`Private Ltd`
On the death or resignation of a trustee, the procedure specified in the trust
deed has to be followed in continuing operation of the account YES
Registration of Co-operative societies is compulsory
Private Limited Companies can invite subscription from the public to shares/
debentures. TRUE
What document defines objectives and powers of the company

Memorandum of Association
The document that specifies the objectives of the trust is Trust deed
The shareholders of a company are personally liable for the debts of the
company FALSE
Who has to prescribe model documents for lending money to SHGs

NABARD
In the case of a company there is separation of ownership and management ,

the company is managed by Directors TRUE
SHG stands for Self Help Group
Shareholders can also inspect certain records of the company, which are
specified in Companies Act
Minimum number of directors in Public Limited Companies are 3
Liquidators have power to borrow money against the properties of the

company TRUE
Clubs may be run as a business or as a not-for-profit entity TRUE
In the event of death or resignation of any authorised signatory, operations in

the account has to be Stopped and fresh resolution of the
managing committee obtained
Banks open accounts of SHGs to help the poor members TRUE
In case of an emergency such as merger or appointment of a new MD, which

needs to be approved by the shareholders, the Board can convene
Extraordinary General meeting
The trustees have to record their decisions through resolutions

TRUE
The signatures of the authorised signatories have to be obtained in the
account opening form and got verified by the Head of the
Department
Board/Managing Committee/Governing Body resolution should mention mode

of operation with designated powers, list of authorized signatories,
acceptance of the terms and conditions Compulsory
The directors, having only limited powers to influence the day-to-day

management of the company TRUE
A company which is owned jointly by a group of persons and has a legal

existence separate from that of the owner is called Joint
Partnership Firm Joint stock company
SHGs are formed by -------------people for their mutual benefit Poor
Capital of a company is divided in to units of equal amounts is called

Shares
Bank accounts can be opened only for --------------societies and associations

Registered
Bank accounts are operated by the Secretary and Treasurer Jointly
Minimum members in Self help groups are 20
The decisions of the Board are recorded by way of `Resolutions` which are
entered in the Minutes book
Maximum members excluding employees and ex-employees of Private

Limited Companies are 50
Minimum number of persons in Private Limited Companies are

2
Who are appointed by the author of the trust for carrying out the activities of
the trust for the benefit of the beneficiaries Trustees
Public trust is formed for the benefit of --------------at large

Society
The responsibility cast on the bank in the case of the account of a Trust is
Onerous
NABARD stands for National Bank for Agricultural and Rural

Development
The mode of election of the president, treasurer, secretary and other office
bearers of the society defines in The Bye laws of Society
The two major types of companies are Public and Private limited Companies
TRUE
Who creates the Trusts Authors
The procedure to be followed for opening the account of a club will depend
upon its Constitution
Shareholders can inspect certain records of the company by giving notice to

the The Secretary of the company
To start the company ,it has to get the certificate from the Registrar called
The Certificate of Commencement of Business
People dealing with the company cannot proceed against the company for
any --------------transactions entered in to with the company
Ultravires
What is Articles of Association It specifies the external rules and

regulations governing the company.\\\\\\\It specifies the internal rules and
regulations governing the company.
The Association of persons registered for Co-operative Societies should be

less than 20
Whom will the court appoint while winding up of the company to sell the
assets, recover the assets due to the company and settle the liabilities of the
company Executors\\\\\\Liquidator
Like Partners shareholders can participate in day to day management of the

joint stock company Shareholders can participate in day to day
management\\\\\\\Shareholders are like partners
In a Joint stock companies the director is elected by the Debenture

holderwrong44444
According to Companies Act the Board of meeting should conduct atleast

--------------times in a year 3 2\\\\\\\4
Other societies should be registered with Registrar of

companies\\\\\\\\\Registrar of cooperatives
Trust formed for the benefit of a specific person or group of persons in a

family is Public Trust Charitable institution\\\\\\\Private Trust
In the case of Banks, the RBI has directed that the Board should meet atleast
------------- times a year 6 4\\\\\\10
An account holder may authorize another person to operate the account on

his behalf by issuing a letter of authority to the Bank. Such a letter is called
as a : mandate
Five brothers want to open a joint account with the bank . They want the
mode of operations in different combinations of two signatories for different
types of transactions : Bank cannot accept such requests which place
onerous responsibility on the bank
The bank establishes the authenticity of the cheques and instructions

received by itby verifying the signature of the account holder
rithika is aged 14 years. The option for mode of operation in the savings
account is : ..3 2
Can a savings account customer convert his single account into a joint
account by including one or more names? : yes
Which of the operational instructions has the same objective that can also be
achieved through nomination in a single account? : former or suriver
A nominee has the right to ask for the details of the account even during the
lifetime of the customer. : false
A nomination form without the signature of a witness is not valid. T
Bank collects ------------------- of the Mandate Holder along with the Mandate
before permitting him/her to operate the account. : the signature, photograph
Prem Anand had nominated his mother in his savings account. After his
can this be done? : all of
Which of the following accounts cannot be opened if the HUF runs any
business? : saving a/c
When the operational instruction is Jointly or Survivor, the account can only
be operated by the first account holder. : false
The Power of Attorney can grant : limited powers to the other

personwrong///full
Which of the following is not true when the operational instruction is Both
Jointly?: Either of them can stop or alter any cheque or instruction issued
jointly
Which of the following is true regarding payments to nominees? : all of the

above
Siddharth, who is married to Anita has two children. He wants to nominate his
close friend Baskar in his account.Who can Siddharth nominate? : anybody
To open a bank account, the bank requires . : an HUF letter signed by

Kartawrong
A nominee must be an adult person. : false
Even insanity or insolvency of any of the joint account holders does not nullify
the joint mandate given to the bank. : false
What happens to Either or Survivor joint accounts if one of the account

holders requests for stopping operations in the account by the other? : None
of the abovewrong
Aruna has a savings account with XYZ Bank. Her husband Ajay visits the bank
requesting for a statement of Aruna`s savings account : The statement can
be issued if Ajay has a request letter signed by Aruna, authorising him to
collect the statement
Under which condition can savings bank and fixed deposit accounts be
opened in the sole name of a minor? both
A minor is a person who has not completed :18
In case of joint accounts opened by more than two persons, which of the
following instructions is preferred? : First account holder jointly with any one
(or two) of the rest
A bank account of an administrator is opened in the same style as that of an

executor. : true
else can be paid to the person who takes care of him. : stops the operations
in the account
Only the Karta of the family has the authority to carry on the family business
and operate the bank accounts of the HUF : true
Rahul and Veena have an E or S account . Due to a dispute, Rahul gives a
request to the bank to stop operations in the account by Veena: he account is
blocked till both of them reach an agreement
In case of Hindus, Christians and Parsis, who is the natural guardian after the
father of the minor dies? : mother
Can it be assumed that a proprietorship account is basically an individual

account? yes
A minor`s account is basically a joint account held together with his guardian
and operated jointly.:false
A copy of the will of a deceased person certified by a court is called : probate
What is the risk involved in opening accounts of illiterate, deaf and dumb,
incapacitated, blind, and aged persons? : all
The account holder can cancel the mandate at any time : by issuing letter
A copy of the will of a deceased person certified by a court is called : probate
spouse is entitled to get a statement of account on behalf of the account

holder without producing any written instruction from the account holder. :
false
If more than one Executor or Administrator is appointed to partition the

estate, either of them can operate bank accounts individually. : false
A nomination can be changed anytime by : filing a fresh nomination form with

the bank
he account holder can nominate --------------to receive the balance in his

account on his death. : anybody
Which of the following is acceptable when an illiterate customer wants to

withdraw cash? : the account holder personally comes to the branch and
affixes the thumb impression on the cheque in the presence of a bank official
wrong
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Types of Customers Part 1
------------------------------------------------------------------------------------------------------------
----------------
-
-The bank establishes the authenticity of the cheques and instructions

received by it
--Prem Anand had nominated his mother in his savings account. After his
can this be done?
-Which of the following accounts cannot be opened if the HUF runs any
business?
-The Power of Attorney can grant
-What happens to Either or Survivor joint accounts if one of the account

-Under which condition can savings bank and fixed deposit accounts be
opened in the sole name of a minor?
-Rahul and Veena have an E or S account . Due to a dispute, Rahul gives a

request to the bank to stop operations in the account by Veena
In case of Either or Survivor joint accounts, any one of the customers can
change the nomination. : false
Nomination is done by filling up and signing a specific form prescribed by :

the bank
Mr.Shukla wants to nominate his grandson Arjun aged 10 years in his savings
account: Minor can be a nominee,Mr.Shukla has to nominate any other
person as the guardian for receiving the money on behalf of the minor
Ram and Lakshman have an account with operational instruction ` Both

Jointly` .Which of the following is not true ?:The account can only be operated
by both the account holders together :
Madhu Dev is the executor of late Mukul Dev`s will. Which of the following is
the appropriate manner of opening accounts in the name of executors?:
Madhu Dev, Executor to the estate of Mukul Dev deceased
Sindhu wants to give a nomination in favour of Balaji Education Trust:

Nomination can be made favouring an individual only
Ahmed is a muslim boy aged 15 years. Who is the natural guardian if his
father Mr.Mohamed has died without leaving a will? : Father`s father
Rahul, John and Parvez aged 10 years have secured a scholarship in school
want to open a savings account. Who would be the guardian ? : 1.2.
Administrators are appointed by court. : true
An HUF will cease to exist : when karta dies
Who is bound to inform the bank of any change in the family due to death,
birth or separation? : family
The mandate holder will have all the powers that the customer has. : false
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Types of Customers Part 1
------------------------------------------------------------------------------------------------------------
----------------
-Nomination is done by filling up and signing a specific form prescribed by
-What happens to Either or Survivor joint accounts if one of the account

-Ram and Lakshman have an account with operational instruction ` Both

Jointly` .Which of the following is not true ?
-Under which condition can savings bank and fixed deposit accounts be
opened in the sole name of a minor?
-An HUF will cease to exist
-To open a bank account, the bank requires .
-The mandate holder will have all the powers that the customer has.
The account holder can nominate --------------to receive the balance in his
account on his death. : anyone
Only the account holder can deposit a cheque for credit to his account. : false
Which of the following is not true when the operational instruction is Either or
Survivor? : none
The proprietor of a concern cannot authorise a mandate holder or appoint a

nominee when required : false
When a customer cannot affix thumb impression due to physical defect, he

cannot open an account in his sole name. : false
A child who has been brought up by a guardian, appointed by a court

becomes a major only on completion of 21 years of age : true
Executors and administrators can borrow up to Rs. 5 lakh from the estate. :
false
A company which is owned jointly by a group of persons and has a legal

existence separate from that of the owner is called : Joint stock company
In the case of Banks, the RBI has directed that the Board should meet atleast
------------- times a year : 6wrong
Name of the Private Limited Companies should contain : pvt ltd
On the death or resignation of a trustee, the procedure specified in the trust

deed has to be followed in continuing operation of the account : yes
Who is responsible for managing the company in accordance with the policies
approved by the Board : md
Trusts are created to carry on some activities for the benefit of a person or a
group of persons known as : beneficiary
Shares cannot be transferred to third parties without the consent of other

shareholders in case of : pvt ltd
If the Joint stock company becomes insolvent ,the shareholders will lose : only
the capital they have contributed
The Companies Act, 1956 has specified matters which need to be approved
by the shareholders such a :all
SHGs are formed by -------------people for their mutual benefit : poor
The decisions of the Board are recorded by way of `Resolutions` which are
entered in the : Minutes book
Clubs should be registered as : society and trust

Shareholders can inspect certain records of the company by giving notice to
the : The Secretary of the company
Maximum members excluding employees and ex-employees of Private

Limited Companies are : 50
In the event of death or resignation of any authorised signatory, operations in

the account has to be : In the event of death or resignation of any authorised
signatory, operations in the account has to be
Self Help Groups are registered association : f
A company can be formed by the --------------- or the initial share holders

registering it with the -------------------------- under the Companies Act 1956, or
by an act passed by the Parliament : Promoters, Registrar of companies :
In the case of a company there is separation of ownership and management ,

the company is managed by Directors : ture
The two major types of companies are Public and Private limited Companies :
true
The responsibility cast on the bank in the case of the account of a Trust is :
Onerous
Minimum number of directors in Public Limited Companies are : 3
Who has to prescribe model documents for lending money to SHGs : nabard
Clubs may be run as a business or as a not-for-profit entity : true
Liquidators have power to borrow money against the properties of the

company : true
The Board has the right to change and appoint new Managing director : true
The signatures of the authorised signatories have to be obtained in the

account opening form and got verified by the : Head of the Department
What is Articles of Association : It specifies the internal rules and regulations

governing the company.
Once in a year the Board has to call all the shareholders called -----------------at
which the accounts of the company has to be presented and got approved by
the shareholders :agm
Bank accounts are operated by the Secretary and Treasurer : jointly

Board/Managing Committee/Governing Body resolution should mention mode
of operation with designated powers, list of authorized signatories,
acceptance of the terms and conditions : Compulsory
Private Limited Companies can invite subscription from the public to shares/
debentures. : true
Who cannot open Savings account according to RBI : all
Registration of Co-operative societies is : coumplulsory
The procedure to be followed for opening the account of a club will depend
upon its : constitution
The document that specifies the objectives of the trust is : Trust deed
Trust can be Private Trust and Public trust : true
Trust formed for the benefit of a specific person or group of persons in a

family is : Private Trust
Minimum members in Self help groups are : 10
The basic document is a letter issued by the Head of the Department or

Office, specifying :all
Minimum number of persons in Private Limited Companies are : 2
People dealing with the company cannot proceed against the company for
any --------------transactions entered in to with the company : Ultravires
The mode of election of the president, treasurer, secretary and other office
bearers of the society defines in : Memorandum Bookwrong
Bank accounts can be opened only for --------------societies and associations :

registered
The bank has to allow operation strictly in accordance with the provisions of
the trust deed and should not allow the Trustees to : 1.2.
Banks open accounts of SHGs to help the poor members : true
The documents have to be obtained by the Bank before opening an account

for a company : all
Like Partners shareholders can participate in day to day management of the

joint stock company : Shareholders of a company cannot participate in day to
day managementwrong
Who are appointed by the author of the trust for carrying out the activities of
the trust for the benefit of the beneficiaries : trustees
The directors, having only limited powers to influence the day-to-day

management of the company : false
Whom will the court appoint while winding up of the company to sell the
assets, recover the assets due to the company and settle the liabilities of the
company : liquidator
The Trust deed specifies : The activities that can be carried on by the trust.
Powers of the trustees
Capital of a company is divided in to units of equal amounts is called : shares
Any change in office bearer or in the operation of the account has to be

supported by a fresh resolution : true
The cheques and instructions have to be signed by the authorized signatories

: On behalf of the company
Government Departments/Bodies/Agencies can open savings account

provided they satisfy the following conditions : all the above
Minimum number of persons in Public Limited Companies are : 2wrong
To start the company ,it has to get the certificate from the Registrar called :
The Certificate of Commencement of Business
Who creates the Trusts : Authors
SHG stands for : Self Help Group
What document defines objectives and powers of the company :

Memorandum of Association
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Types Of Customers Part - II
------------------------------------------------------------------------------------------------------------
----------------
-In the event of death or resignation of any authorised signatory, operations

in the account has to be
-Self Help Groups are registered association

-What is Articles of Association
- - -Minimum members in Self help groups are
-The mode of election of the president, treasurer, secretary and other office
bearers of the society defines in
-The directors, having only limited powers to influence the day-to-day

management of the company
-Minimum number of persons in Public Limited Companies are
According to Companies Act the Board of meeting should conduct atleast

--------------times in a year : 2wrong4444
Shareholders can also inspect certain records of the company, which are
specified in : companies act
In case of an emergency such as merger or appointment of a new MD, which

needs to be approved by the shareholders, the Board can convene :
AGMwrong
The certificate of commencement of business is required for both Public

limited and Private Limited Companies : false
Other societies should be registered with : Registrar of cooperativeswrong
What account can be opened for government departments, bodies, and

companies : current
The trustees have to record their decisions through resolutions : true
n a Joint stock companies the director is elected by the : Shareholder
The Association of persons registered for Co-operative Societies should be:

less than 20wrong
------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Types Of Customers Part - II
------------------------------------------------------------------------------------------------------------
----------------
-According to Companies Act the Board of meeting should conduct atleast

--------------times in a year
-In the case of Banks, the RBI has directed that the Board should meet atleast
------------- times a year///////4444444
-In case of an emergency such as merger or appointment of a new MD, which

needs to be approved by the shareholders, the Board can convene
-In the event of death or resignation of any authorised signatory, operations

in the account has to be
-Other societies should be registered with
-The Association of persons registered for Co-operative Societies should be
-In case, document retrieval from a filing cabinet is being audited, what
should the auditor keep in mind?
-Is it okay to store the daily files on the floor next to your cabinet when it is
more in number as long as they are properly labelled
-The attendees of the audit opening meeting include
-What does Kaizen means?
Seeking large insurance on a non-earning member is a type of ______hazard?
-Which of the following is not a part of the premium?
-The principle of utmost good faith is important to ensure
-Life Insurance is based on the concept of
-The existence of insurable interest is decided by?
-A human being`s value is measured by
-Under Premium on renewal basi
1. Which of these is not non banking method of laundering money

Alternative remittances//
2. A bank which doesn`t have any physical presence in any country is
called Shell bank
3. Above the AML framework is Audit committee
4. According to FATF money laundering is Processing of criminal
proceeds in order to disguise their illegal origin
5. According to PMLA obligations the records of the transactions should
be maintained for 10 years
6. Adequate diligence is the fundamental requirement for any business
transaction TRUE
7. All SBUs must implement necessary procedures and controls to ensure
Regulatory reporting
8. All SBUs would conduct risk profiling of various Customer segments,
9. AN card issued by income tax department is used as-Identity
proof
10. Appointing a compliance officer within a organization falls under which
aspect of money laundering regulations Internal policies and
procedures
11. Appropriate organization structure is one of the ---Internal controls
12. At the integration stage of the money laundering process both
13. At what point it is difficult for the bank to distinguish between legal and
illegal funds Integration
14. At which stage of the money laundering process it is relatively easy to
detect the crime, Placement stage
15. Banks are required to apply basic due diligence for low risk
customers
16. Basic due diligence is an approach the bank takes to Identify and
verify customers
17. Before employing temporary or outsource All SBUs must implement
necessary procedures and controls to ensured people ICICI bank adheres to
HR policies
18. Before offering its services to its correspondent banks ICICI bank will
Check whether the correspondent bank complies with an
acceptable money laundering program
19. Clause (b) of sub section (1) of section 12 of PMLA states that banking
companies/financial institutions/intermediaries should furnish information
to Director
20. According to RBI guidelines branches should intimate their controlling
offices about cash transactions above=Rs 1 million
21. Collating and maintaining AML records is the responsibility of
*MLRO,*cdo
22. Common means of integrating money into the financial system is ,
23. Common means of integrating money into the financial system is
24. Companies that are set up according to the laws of the land but do not
do any real business are called shell coporation
25. Consequences of money laundering are Endangers society at large,
Drains the national treasury
26. Cooperation with law enforcement agencies means Sharing and
reporting information when required
27. Customer identification procedure for legal person is Identity of
authorized signatories
28. Customer identification procedures fall under which aspect of money
laundering regulations Know your customer (KYC)
29. KYC procedures will be applicable to existing customers only if the risk
profile of the customer or customer segment changes from low to high =
true
30. Detailed guidelines on identification of suspicious transactions is given
to the employees via e-circular
31. Each SBU will develop appropriate measures for transaction processing
in consultation with MLRO
32. Effective element of a Know your customer (KYC) procedure is On
going monitoring
33. Facilities provided by the bank for the transfer of money via electronic
media are called Electronic transfers
34. FATF guidelines are intended to meet Customer due diligence
procedure
35. FATF guidelines are intended to meet Internal policies and
procedures
36. FATF guidelines consist of how many regulations 40
37. FATF provides guidelines for anti money laundering policies and
procedures at Three levels
38. Financial transactions that are not in compliance with law are to be
Blocked and frozen
39. he PMLA talks about the powers of the director to impose fines
Section 14
40. How many special regulations were issued to combat terrorist financing
9
41. ICICI bank maintains records on customer transactions in order to
Reconstruction of any transactions
42. ICICI bank will have proper record maintenance policies and
procedures in place to Ensure required documents are available
within reasonable period of time,
43. ICICI bank will monitor all cash transactions beyond the threshold limit
set by the, AMLG
44. Illegal activity where stacks of gold, cash, jewllery or even rare stamps
are moved from place to place is called Smuggling
45. In submitting information to MLRO all SBUs must use Specific policies
and procedures//Specific forms and formats
46. Information of the violation of the provisions of section 12 is provided
to the director by Bankers, Compliance officers, Principal officers
47. Internal controls must be adequately supplemented by Effective
audit function
48. KYC procedures will be applicable to existing customers only if the risk
profile of the customer or customer segment changes from low to high
TRUE
49. Laundering money by putting it in cash intensive businesses like
restaurants is called Business recycling
50. MLRO will escalate the suspicious transaction to SBU compliance
officer, AMLO//AMLG
51. MLRO will submit the quarterly report to, BoD of the Subsidiary
52. Money laundering is Converting legal money into illegal money
53. Money laundering is usually carried out in Three stages
54. Multiple accounts set up by the same person with standing instructions
is called Walkin accounts
55. Person responsible for monitoring day-to-day implementation of ICICI
bank`s groups AML policy and procedures is, MLRO
56. Photo debit card of the customer is used for add proof//invalid
57. Placement methods are broadly divided into BOTH
58. Placement stage is when cash is channeled into Banks
59. Process whereby people send each other money without going through
the banking system is called Alternative remittances
60. Regulations empowering the director to levy a fine or order on banking
companies or financial institutions or intermediaries for failure to comply
with provisions of section 12 are laid down in Section 13
61. Regulations stating that banking companies, financial institutions,
intermediaries and their officers shall not be liable to any civil proceedings
against them for furnishing information are laid down in Section 14
62. From the cessation of the date of the transaction, ICICI bank maintains
records of the transaction for a period of = 5 year//
63. Risk profiles of customer segments should be submitted to the board of
directors of the bank false
64. Risk profiles of customer segments should be submitted to the MLRO
TRUE
65. SBU compliance officer also does, Making specific request to MLRO
66. Separating the funds from their illegal source is called Layering
67. Separating the funds from their illegal source is called Layering
68. Separating the funds from their illegal source is called Layring
69. Significant suspicious activity is reported to the audit committee on
Quarterly basis
70. The bank shall deal with the bank providing services to shell banks
only with the prior approval of the bank`s AMLG TRUE
71. The bank`s approach for establishing a customer behavior pattern
includes Both
72. The MLRO report would contain both
73. The policy is applicable to all activities of the bank including all SBU`s
in India and abroad TRUE
74. The stage where clean money is mixed with illegal money to disguise it
further is called Layering
75. The stage where legitimate explanation is given to illegitimate funds is
called Integration stage
76. The stage where legitimate explanation is given to illegitimate funds is
called Integration stage
77. This document is accepted as an identity proof at the time of opening
the account Driving license
78. This is a suspicious transaction Customer makes or receives huge
deposits or remittances along with pre-closure of loans payments
of previous over dues
79. This is not a sources of funds for illegal money Charity
80. This is not a step in the money laundering process Recovery stage]
81. This is the preferred means of laundering money accumulated by tax
evasion Offshore banks
82. This means also features in the placement methods of laundering
money Electronic transfers
83. Transactions that are inconsistent with the customer`s known
legitimate activities are called Suspicious transactions
84. Use of multiple cash deposits each smaller than the minimum cash
reporting requirements is called Smurfing
85. What does reselling and repurchasing assets for laundering money do
Furthers integration
86. What does reselling and repurchasing assets for laundering money do
Exposes the crime
87. What forms an integral part of ICICI bank`s group AML policy
Customer acceptance policy
88. When a customer moves from a low risk to high risk the approach used
is Enhanced due diligence
89. Which intergovernmental body develops promotes anti money
laundering guidelines FATF
90. Which section of the PMLA talks about banking companies, financial
institutions and intermediaries should maintain records Section 12
91. Which section of the PMLA talks about civil proceedings Section 14
92. Which section of the PMLA talks about procedure and manner of
furnishing information Section 15
93. FATF guidelines are intended to meet = Customer due
diligence procedure
94. Which section of the PMLA talks about the powers of the director to
impose fines Sec 15, Section 14, Section 15,SECTION 13
95. Who can call for records defined in the section 13 of PMLA Director
96. Who reviews and approves risk profiling of various product segments
MLRO
97. What approach would ICICI bank adopt in implementing its anti money
laundering framework = Group based//Risk based
98.As per the compliance framework all major policies are approved by
_____.
99. Board
100.
101. The primary role of compliance function is to acquire knowledge
of regulations and create framework to translate these into operational
102. TRUE
103.
104. Oganizational DNA anchor with respect to Compliance is _____
105. Culture of Compliance
106. Compliance with Conscience
107.
108. In financial services industry compliance means meeting with
______.
109. Requirements laid down in Industrial dispute acts
110. Requirements laid down in labour rules
111. Requirements laid down by applicable regulations
112.
113.
114. A compliance function should have which of the following
qualities to facilitate detection and prevention of non - compliance?
115. Strong monitoring capability]
116. What does IOSCO mean?
117. Inter-Group Organization of
118. International Organization of Security`s committee
119. International Organizational for Securities and Compliance
120.
121. BCSBI stands for ______________________.
122. Banking Codes and Standards Board of India
123. ____ issued the Anti Money Laundering international best
practices on correspondent banking and private banking.
124. Basel Committee]
125. FSA
126. Egmont Group
127. IOSCO
128.
129. Corporate governance deals with the management of companies
with a view to increase shareholder value by ______. More than one
130. All
131. In the inspection rating model `CAMELS`, A stands for ____
132. Asset Maintainance
133. Asset Monitoring
134.
135. A board approved ____ is prepared to ensure that the key items
requiring senior level review and oversight are documented and are
taken up periodically.
136. E-Circulars
137. Calendar of Reviews
138.
139. FSA uses ____ framework uses for risk-based supervision of its
authorized firms.
140. CAMELS
141. CACS
142. ARROW
143.
144. _____ is criticized for its òne-size-fits-all` approach, which
means that it does not give any concession to the banks which have
superior risk management capabilities.
145. Basel I
146. Banks can leverage compliance to not only do business more
effectively but also improve operational efficiency.
147. Correct
148. As per the compliance framework, each of the regulatory
requirements would be mapped into
149. Only policy Note
150. Only product Note
151. Only process Note
152. ARROW stands for
153. Advanced, Risk-Responsive Organizational Framework
154. Advanced, Risk-Related Operating Framework
155. Advanced, Risk-Responsive Operating Framework
156. Being compliant not only enhances risk mitigation but also
improves operational efficiency through better models, processes and
controls.
157. Always
158. Inspections are driven by ____.More than one option may be
correct
159. All
160. All new product and processes can be launched only after taking
approval from
161. Board of Directors
162. Product and process approval committee
163.
164.
165. Which is the international organization that deals with the
regulations on derivatives?
166. IOSCO
167. ISDA
168.
169. Compliance tools in the form of E-circulars \ checklists and FAQs
on key aspects of compliance are provided by _____.
170. Risk Management Group
171. Compliance Group
172.
173. What is considered to be a major objective of a whistleblower
policy?
174. It allows personal grievances to be made against specific
employees
175. The anonymity of relevant disclosure to top management
without unfavorable consequences
176.
177. Point out the contents of the adequate risk management
processMore than one option may be correct.
178. All
179. Compliance risk management is a part of the overall Risk
Management process.
180. Yes
181. Compliance function being a specialized activity can be
outsourced to external parties.
182. TRUE
183. Robust mechanism for Risk Measurement of Credit, Market and
Operational Risks for assessing the capital adequacy of a bank in a
more scientific manner is
184. Basel I
185. Basel II
186.
187. An overriding objective of a highly regulated compliance
environment is that
188. It ensures the existence of compliance departments
189. It protects and promotes the public best interest
190.
191. The challenge of the regulators are increasing in current
scenario due to _____.
192. Product innovations in financial sector
193. Requirements to be put in place by the bank as a part of Anti-
Money Laundering is
194. Internal Capital Adequacy Assessment Policy framework
195. A proactive internal audit committee
196. Suspicious transaction \ activity reporting
197. Strong coordination between risk and compliance is essential
while maintaining their independence
198. Yes
199. Can a regulator revoke the licenses of the financial institutions
who breach prudential and market conduct requirements?
200. Yes
201. Regulation mainly aims at protecting ____. More than one option
may be correct.
202. Accept bussness
203. Given below are the important areas as Regulatory hotspots .
Identify the odd one out.
204. Anti Money Laundering
205.
206. Corporate Governance
207. BASEL II
208. Business Promotion
209.
210. In the inspection rating model `CAMELS`, C stands for ____
211. Capital Asset
212. Capital Efficiency
213. Capital Adequacy
214.
215. The following are the reasons why information is collected from
the customer except for
216. To verify a client`s identity as required by Anti Money
Laundering legislation
217. To set up and administer a clients account and provide products
and services to the client
218. To satisfy a probe by another financial institution which is
not affiliated with ICICI Bank
219. BCBS stands for _____.
220. Basel Committee on Banking standards
221. Basel Committee on Banking Supervision
222.
223. Compliance function is not a key element of risk mitigation
within any bank.
224. TRUE
225. Due to the interrelationship of businesses between different
financial services in the same marketplace, the failure of any one of
them can have adverse consequences for the rest of them. This is
known as ______ Risk.
226. Systematic Risk
227. Global Risk
228. Semantic Risk
229. Market Risk
230.
231. Financial institutions today do not require any regulations \
guidelines since the customers are aware of the market information
and are able to assess the risks of the products.
232. TRUE
233. FALSE
234.
235. Overseas operations are not covered by Regulatory Inspections.
236. TRUE
237. Which of the following is not the key objective of a regulation?
238. Protection of Investors
239. To fill the information gap between financial institutions
and customers
240. Imposing standards of business conduct
241.
242. Identify the sources of compliance laws, rules and
standards.More than one option may be correct.
243. All
244. The sole objective of imposing a regulation is to fill the
information gap that exists between consumers and financial services
businesses, by imposing standards of business conduct upon financial
services.
245. TRUE
246. The objective of this organization is to contribute to improved
supervision of the insurance industry on a domestic as well as on an
international level and to maintain efficient, fair, safe and stable
insurance markets.
247. IOSCO
248. FATF
249. MAS
250.
251. Consolidated Know Your Customer (KYC) \ Anti Money Laundering
Risk Management.
252. Group Outsourcing Policy
253. Group Anti Money Laundering (AML) Policy
254.
255. Requirements to be put in place by the bank as for Basel II is
256. A proactive audit committee
257. Internal Capital Adequacy Assessment Policy framework
258.
259. Important requirements to be put in place by the bank in relation
to corporate governance are
261. The banks senior management is responsible for establishing a
compliance policy. The key features of which are ____.More than one
262. All
263. CACs model is used by RBI to rate______.
264. Foreign Banks
265. Compliance risk is different from Risk management. Which of the
following are not the components of Compliance Risk? More than one
266. All
267. The term Regulation in banking refers to _____.
268. Specific or Flexible Rules of Behavior
269. Rules issued by regulatory body with authority to
supervise
270.
271. Within the financial services industry, the Regulation applicable
to all jurisdictions and all businesses is same
272. Mostly
273. Who among the following is responsible for ensuring a robust
compliance culture within the organization?
274. Senior Management
275. Internal Auditor
276. Compliance means ______.
277. Actual knowledge abo ut the environment regulations
applicable to the organization
278. A major factor behind Financial institutions being highly
regulated is
279. To ensure all deposits are insured against potential losses
280. To ensure regulators are protected and can promote the
public interest
281. In the inspection rating model `CAMELS`, L stands for ____
282. Loyalty
283. Liquidity
284.
285. Given below are some of the objectives of having a financial
services regulation. Identify the odd one out.
286. Fair access to market facilities for the consumers
287. Promotion of fair market practices and reliable price
information
288. Detection of unfair practices
289. Business risks may lead to losses or unexpected costs,
compliance risk puts the entire organization at risk in view of
annihilation risk (risk of cancellation of license).
290. Correct
291. Compliance function at the group is independent and distinct
from the internal audit function.
292. TRUE
293. FATF stands for __________.
294. Financial Action Task Force
295. The compliance functionaries in the Group would not be limited
to information pertaining to their respective operations only.
296. TRUE
297. ___________ is the central bank of Singapore.
298. Monetary Agency of Singapore
299. Monetary Authority of Singapore
300.
301. Privacy Act in the United Kingdom is
302. Personal Data (Privacy) Ordinance Act
303. Electronic Documents Act
304.
305. In which of the following areas Compliance Risk identification is
not involved?
306. New Regulations
307. New Proposals
308. Which of the following are not the key Components of
Compliance Risk Management
309. Compliance Framework
310. Assessment of Compliance Risk
311. Identification of Compliance Risk
312. In the inspection rating model `CAMELS`, M stands for ____
313. Maintenance
314. Monitoring
315. Management
316. Employment contract is considered as one of the compliance
tools.
317. TRUE
318. Compliance risk is an integral part of business risks and
processes.
319. Always
320. In the inspection rating model `CAMELS`, A stands for ____
321. Asset Maintainance
322. Asset Quality
323.
324. The downside of non-compliance is not just heavy penalties,
fines and legal costs but also reputational damage and, in severe
cases, sanctions that can significantly affect business.
325. Correct
326. Which model of inspection is used by RBI?
327. CAMELS
328. If a relationship manager suspects ethical wrongdoing
amounting to breach of any law \ regulation amongst a group of
employees, he \ she should
329. Report the matter directly to compliance
330. Report the matter directly to law enforcement authorities
immediately
331. Report the matter directly as per the Whistle Blower Policy
332. Which is the coordinating body for the international group of
financial intelligence units (FIUs) to promote and enhance international
cooperation in anti-money laundering and counter-terrorist financing?
333. FSA
334. IOSCO
335. Wolfsberg Group
336. FATF
337. The monthly magazine / newsletter issued by the compliance
group is ______.
338. U Komply
339. U Comply
340. I Komply
341.
342. Regulation aims at protecting financial services businesses from
relationships with consumers that involve property derived from crime
or property destined to fund crime. This primarily results in
343. Protecting businesses from financial crime
344. Compliance function at the Group is not independent and
distinct from the Internal Audit function
345. Correct
346. Incorrect
347.
348. The bank needs to do extensive research and due diligence on
the customer`s profile. This is to avoid _____ risk.
349. Systemic Risk
350. Money Laundering Risk
351.
352. In which approach a regulator is responsible for regulation of
multiple units and functions and for the fulfillment of all regulatory
objectives?
353. Single Regulator Approach
354.
355.
356.
357.
358. ______ takes into account the risk management efforts of a bank
while computing the regulatory minimum capital.
359. Basel I
360. Basel II
361.
362. Principles of impartiality in Intra - Group Transactions and
Exposures is provided in which of the following?
363. Arms` Length Policy
364. IRDA stands for _____.
365. Insurance Regulatory and Development Authority
366. Which of the following policies provide for escalation of
identified compliance \ regulatory breach to the senior management?
367. Group Code of Conduct
368. Group Compliance Policy
369. Group Risk Management
370.
371. Which of the following best practices represents the guiding
principle of the privacy policy?
372. Protecting and promoting the cost effectiveness of
customer information
373. To understand a clients financial situation and appropriately
advise clients on suitability
374.
375. Violation of internal policies and procedures can result in which
of the following?
376. Sanctions by a police authority
377. In ICICI Bank, business activities involving selling have been
significantly separated from activities of processing, by creating
independent operations units.
378. TRUE
379.
380.
381.
382. Money laundering is a process in which the criminals convert
illegitimate money into legitimate money.
383. TRUE
384. Important requirements to be put in place by the bank in relation
to corporate governance are
386. Which of the following tools is primarily used by the regulator for
promoting market discipline
387. Encouraging timely and adequate disclosures
388.
389.
390.
391. Preserving client confidentiality of information includes all of the
following except
392. Using KYC data supplied by the client documents strictly
for purposes that may assist in an investigation
393.
394. The complaints handling policy primarily is aimed at
395. Ensuring there is minimal regulatory oversight where
employees are in breach of regulations
396. Managing client expectations for high networth customers
397. Inspections are always announced inspections
398. TRUE
399. Identify which amongst the following is not a consequence of
non-compliance with any regulate
400. Less potential for expansion
401. Penalties
402. Diminished reputation
403. Inspections cannot be carried out on the basis of seeing the
entity`s name in other investigations.
404. TRUE
405. The compliance functionaries in the Group would have limited
access to information pertaining to their respective operations.
406. Incorrect
407. Which of the following is not an example of compliance risk?
408. Selling unsuitable investments to a private banking
customer
409.
410.
411.
412.
413.
414. Intermediation is the primary function of banks and mobilisation
of deposits is the first step in intermediation.= TRUE
415. Tax Deducted at souIntermediation is the primary function of
banks and mobilisation of deposits is the first step in intermediation
416. TRUE
417. When the Rd account is opened, depositor is informed of
maturity value
418. TRUE
419. Through mobilisation of deposits, banks are responsible for the
following social functions
420. All
421. What is minimum average relationship value
422. Total relationship of customer including his investments
through the bank like
423. Combined average balances in the customer`s savings
and fixed deposits
424.
425. Mutual fund, gold, life insurance etc
426. Combined average balances in the customer`s savings
and fixed deposits
427.
428. In case of Current account, each customer can choose a
package to suit his requirement
429. TRUE
430. Savings bank account provides facilities like Cash deposits and
withdrawals, clearing of local cheques, issue of ATM cards etc
431. TRUE
432. Term deposits offer absolute liquidity =false
433.
434. Fixed deposits are term deposits which are
435. withdrawable on demand
436. repayable after expiry of the specified term
437.
438. -------- deposits are repayable on demand.
439. Demand
440. --------- is a n average balance during a period of three months
441. Quarterly Average Balance
442. In case of cumulative fixed deposit, = Interest is reinvested
every quarter
443. In case of cumulative fixed deposit, = Interest is paid at the rate
which was agreed at the time of opening of the FD//
444. Savings account holders are allowed unlimited cheque books in
a year=FALSE
445.
446. Premature closure of traditional Term deposit is not
permitted=FALSE
447.
448. In case of ---------------- fixed deposit Interest is paid every
quarter/month
449. Traditional
450. Maximum term for fixed deposit is= 5 YEAR//120 MONTH
451. -------- prohibits from opening savings account by business
entities.
452. Reserve Bank of India
453. The rate at which interest can be paid in savings account is
regulated by
454. State Bank Of India
455. Reserve Bank of India
456.
457. Tax Deducted at source(TDS),
458. is deducted on interest paid on Fixed deposits if the
amount of interest paid to a particular customer at a particular branch
exceeds Rs. 15000
459. is deducted on interest paid on Fixed deposits if the
amount of interest paid to a particular customer at a particular branch
exceeds Rs. 10000
460.
461. Current accounts are = accounts opened to meet the business
needs
462.
463. In case FD receipt is lost or misplaced, the depositor has to
submit ----- to obtain a duplicate receipt only after which he can renew
or encash the deposit
464. Request on Rs. 100 Franked document
465. Indemnity
466.
467. TDS is deductible on=Interest paid on fixed deposit if it is above
Rs.10000 per branch to a customer
468.
469. Which of the following statements are true
470. Demand deposits can be accepted only by Banks
471. Rate of interest on Savings account is paid
472. Half yearly
473. The basic concerns of depositors are safety, liquidity of funds
and returns=true
474.
475. Which of the following statements are true?
476. Higher the level of safety and liquidity ,higher is the rate
of interest.
477. What is a cheque
478. It is instruction to the bank to pay the stated amount to
the person named in cheque.
479. Maximum term for fixed deposit is
480. 5 years
481. 120 months
482. Each Term deposit opened by a particular customer
483. is treated as a distinct contract
484.
485. Banks can levy penal interest rate if FD is closed before
expiry of the term.
486. Demand deposits enhance profitability of the banks
487. TRUE
488.
489. Balances in Recurring Deposits cannot be withdrawn till the date
of maturity
490. TRUE but premature withdrawal at reduced interest rate is
possible subject to penal interest rate
491. Tax Deducted at source(TDS), = is deducted on interest paid on
Fixed deposits if the amount of interest paid to a particular customer at
a particular branch exceeds Rs. 10000
492.
493. Main source of funds is
494. Deposits
495. On maturity, FD amount can be paid to third parties provided
account holder provides authorization
496. TRUE
497.
498.
499.
500. Which of the following statements are true?
501. A customer need not give maturity instructions to the
bank for the FD
502. HNIs are
503. High Networth Individuals
504. According to Income tax Regulations, fixed deposits in excess of
Rs. 20000 cannot be repaid in cash
505. TRUE option
506. On Demand deposits
507. 1 Rate of interest offered is low
508.
509.
510. Direct escalation is
511. when the escalation mails follow the reporting hierarchy
512. Option to create SR in FCRM is available under __________
513. 360 Degrees view
514. Administration
515.
516. Ravi reports to Amrita. The SR in Ravi`s tray has gone out of TAT.
Also, the 1st level escalation in the SR has been mapped to Vishal. If
the SR has only direct escalation, to whom will the 1st level escalation
mail go to?
517. Vishal
518. There can be multiple BGs (Business Groups) under one BC
(Business Center)
519. False
520. All fields in the SR are mandatory
521. True
522. SR TAT = 4 days Step 1 TAT = 3 days
523. Step 2 TAT = 1 day SR created on Monday, 09th August What is
the due date?
524. 11th August
525. 12th August
526. 13th August
527.
528. An SR can be manually assigned to
529. Only a Business Center
530. Only a user
531. Both
532.
533. To `pull` an SR to the self tray, the option to be used is
534. Get Incident
535. If account number is not available, an SR
536. account number is not mandatory
537. cannot be created
538.
539. SRs can be searched using the SR number and the account
number on which the SR was created
540. True
541. SR is captured at
542. All of the above
543. FCRM stands for
544. For Customer Relationship Management
545. For Complete Relationship Management
546. Finacle Customer Relationship Management
547.
548. SR TAT = 4 days Step 1 TAT = 3 days Step 2 TAT = 1 day SR
created on Friday, 14th August what is the due date? (Weekly holiday
on Sunday)
549. 20th August
550. Attachments can be added to an SR
551. True
552. With the use of a CRM system, businesspersons can determine
individual customer behavior, analyze preferences and provide one-to-
one services to maximize customer satisfaction
553. True
554. In the SR name, Type 2 generally represents
555. Nothing
556. grouping of requests
557.
558. Call-Tag option is used to
559. Create Quick Kills
560. A CRM system gives a unified view of the customer`s
interactions and requests only to the front-end teams but not to the
back-end teams.
561. False
562. BC owner can change BC mappings
563. T
564. SR1234 has been assigned to BC - LOAN_OPS. The SR is
accessible to
565. All FCRM users
566. Priya has access to only Hong Kong customer data. Which
statement is true?
567. Priya can search, edit and close SRs created for HK and
Singapore customers
568. Priya can search, edit and close SRs created for all
international locations
569. Priya can search, edit and close only SRs created for HK
customers
570.
571. When a user is mapped to more than one BC
572. BCs are classified as Primary, Secondary, Tertiary and so
on
573. One of the BCs is a Primary BC
574. All closure fields are mandatory
575. True
576. BG owner can change BC owner
577. True
578. In the SR name, Type 1 generally represents
579. the product
580.
581.
582. The Ìncident Counter` option gives the count of open SRs in
583. Both
584. Account number is mandatory to create an SR
585. T
586. Position based escalation is
587. when the escalation mails follow the reporting hierarchy
588. A Service Request has the following components
589. Creation Fields
590. Escalation Matrix
591. All of the above
592. On searching an account number, all the SRs created on that
account can be viewed
593. True
594. SR1234 is in Purnima`s self tray. Vishal can access the SR and
edit \ close it.
595. True
596. The option used to check the audit trail of the SR is
597. View All Notes
598. BC can be created without a BG
599. True
600. Step TAT
601. is same for all steps
602. can be different for each step
603.
604. Once in the self tray of a user, nobody other than the user can
access, modify or close the SR
605. True
606. TAT for every step in an SR is called
607. TAT
608. SR TAT
609. User ID can be created without a BG and BC
610. True
611.
612.
613. To migrate a process in FCRM, the following are required
614. Create a BG
615. All creation fields are mandatory
616. T
617. To close an SR, the value in which drop down has to be changed
to `Closed`?
618. SR Status
619. Incident Status
620.
621. Every BC is mapped with a
622. Both
623. 1. `BC Tray` view is where all the SRs assigned to a BC can be
viewed and accessed
624. 2.SRs in a BC can be accessed by all the users in the system
625. Only 2 is True
626. SR TAT = 7 days
627. Step 1 TAT = 4 days
628. Step 2 TAT = 3 days
629. SR created on Friday, 28th June
630. What is the due date? (Weekly holiday on Sundays)
631. 5th July
632. SR TAT = 4 days
633. SR created on Tuesday, 28th June When will FCRM send the 1st
level escalation mail? (Weekly holiday on Sunday)
634. 2nd July
635. All fields in the SR are mandatory
636. User - BC BG
637. `Self Tray` view is where all the SRs assigned to a User can be
viewed and accessed
638. False
639. Summation of Step TAT in an SR is called
640. Revised TAT
641. Final TAT
642.
643. Customer data in FCRM
644. is accessible to all users
645. has restricted access for international customer data
646. A ______________ mapping defines the user structure in FCRM
647. SR - BC BG
648. User - BC - BG
649.
650. Customer data for all international geographies has a restricted
access in FCRM
651. T
652.
653. All decentralized options are available under
654. Create Incident
655. Incidents
656.
657. Ravi reports to Amrita. The SR in Ravi`s tray has gone out of TAT.
Also, the 1st level escalation in the SR has been mapped to Vishal. If
the SR has both direct and position-based escalation, to whom will the
1st level escalation mail go to?
658. Vishal
659.
660.
661.
662.
663. -TAT for every step in an SR is called
664. -All decentralized options are available under
665. -Summation of Step TAT in an SR is called
PEEP stands for Place for everything and everything in it s place
Bucket 2 items are Needed But not Regularly
During S3 what activities need to be performed Cleaning
Examples of Bucket 5 items are 1,2,3
A Front View depicts the storage areas in the workplace TRUE
The criteria for identifying Needs and Wants comes from the purpose of the
workplace. TRUE
S2 is Systematic Arrangement
Where should stationery(daily usage) be kept Top drawer of the pedestal
Red Tagging is a one time exercise FALSE
Red tag items are 1,3,4
S5 is ideally started at the beginning of the Five S implementation plan and

should be parallel to S1, S2, S3, and S4. FALSE
A Fire Extinguisher which has passed its due date of refilling is a classic case
of Period Sticker / Five S Commonplace
Printers must be checked every fortnight / day / hour
Examples of Bucket 1 items are 1,2,4,5
Making of autonomus calander is the Part of S3 FALSE
Sorting means segregating everything at the workplace into needs

and wants
Poka yoke is a mistake proofing device
Master Inedex should be Segmental and Alphabetical
In a Five S Common Place, inventory levels should ideally be zero. TRUE
Wanted items are those which may be wanted but may not be needed from a
process point of view TRUE
Missing Files/Papers can be detected in which step of Five S S2 / S1 / S3
Which of the following are rules according to which layouts are to be

displayed 1,2,4
Bucket 3 items are Needed Regularly But Excess in Quantity
Examples of Bucket 3 items are 1,2,4
A kanban card should contain 1,2,3,6
Systematic arrangement means putting things in their proper place
Bucket 1 items are Needed Regularly
In S2, which of the following rules apply 1,3,4,5,6
Which of the following are characteristic of a Five S project 1,3,5,6
It is essentail to have Policy for Document Retention Period for the Location
TRUE
Kaizen means change for good
Kanban means purchase order format / card index / card signal
Five S Common Place is for 1,2,4,5
A work station is the smallest unit of a workspace or an office
The objective of S5 is 1,2,4
Bucket 1-Regularly needed items or files must be placed on racks which are
the nearest to the entrance in the store TRUE
What is the intent of S4 Give guidelines/Standards for sustaining Five

S
What is a needed item One that is critical in terms of existence at the

work place.
S5 stands for ________. Self Discipline

Standard Operation Procedure for a Printer is made in Five S TRUE
S1 is
A red tag register 2,3
Where should files required once in a quarter be kept Bottom drawer of the
pedestal / Common Filing cabinet
The purpose of the workplace is defined in which step of Five S Systematic

Arrangement / Sorting
S3 is Spic n span
Standardisation includes 2,3
S4 is Standardisation
Bucket 4 items are Wanted But Not Needed
Where should files required on a monthly basis be kept 3,4
S3 Helps in Detecting Subtle Abnormalities
Which of the following fields belong in an autonomous calendar 2,3,4,5,6,7
One of the major tasks of S4 is to make the workplace visually managed

TRUE
If your daily files are more in number, it is okay to store them on the floor
next to your cabinet as long as they are properly labelled. FALSE
Which of the following statements is true 1,2
Five S Common place should have a Kanban Card. FALSE
Spic-n-Span means Ensuring everything in the workplace stays clean

and no papers or files are missing.
One of the requirements of S5 is that all employees in the department /

workplace are trained on Five S. This would include inducting new joinees into
the Five S philosophy as well. TRUE
S5 is Self Discipline
Policy of personal items will List Personal Items which can be kept in
the workplace
Kaizen process aims at 1,2,4

1. Sorting 2. Spic and span 3. Standardisation 4. Systematic arrangement
5. Self Discipline. The correct order of the Five Ss is: 1, 4, 2, 3, 5
Which of the following should be mentioned on the first page of a red tag
register 1,2,4.5
Red Tag is an action plan in 5W 1 H format. TRUE
Bucket 5 items are Scrap
Which of these items would come under the category of wanted items at the
front office 1 2 4
The Policy of Inventory Management System is not necessary in the work

place FALSE
The label of the file contains following Fields 1,2,3,4,6
S3 Means Cleaning With Meaning
Which of these are needed items at a branch front office 1,3,4
A Hanging Wire in the workplace Should be Red Tagged.
Indexes that are prepared for the common filing cabinet and storage area
A department has taken the following initiatives related to Five S in the

workplace. Which of these initiatives can be classified under S5 1,2,4
Detecting MissingFiles/ papers is part of which step of Five S S1 / S3
Top view for the front office depicts who is sitting where and where all the
material resources are located TRUE
Self Discipline means to Institutionalise Five S all across the organisation to

make it a part of life. TRUE
Which of the following statements is true Five S falls under the Kaizen
umbrella
The Autonomous Maintenance Calendar should be circulated to all concerned.

TRUE
Where should daily files be kept Top drawer of the pedestal / Middle
drawer of the pedestal
The critical step for sustenance of Five S are S5 / S4
A red tag register should only be started in a Five S workplace if there is

something to be red tagged. FALSE
Spic-n-span is about keeping things clean and in order TRUE
Which of the following statements does NOT bring out the spirit of Five S.
Discipline while sorting items (S1) ensures that storage areas are
clean and hygienic
_____ or more NC`s in one area can constitute a major NC
Three
Why are indexes prepared for the common filing cabinet and storage area
What are all essential items at a branch front office?
reference books
a couple of pens
account opening forms
What are the examples of Bucket 3 items?
All
Enablers
TRUE
S5 known as ________
Sorting
What should the auditor do befor finishing the fieldwork

All
WTMIS stands for
Workplace Transformation Management Information System
How should be Master Index
Segmental and Alphabetical
What is the need of Bucket1 item?
Needed But not Regularly
A Kanban card must contains the following
All
The Policy of Document Retention Period for the Location is necessary
TRUE
WTMIS is available at Universe/ Quality Portal/ WTMIS/ Self Audit
TRUE
Spic-n-Span is
Ensuring everything in the workplace stays clean and no papers or files

are
missing.

conformances, C- Rules and Regulations
A and C

Management System
TRUE
Bucket 5 items are only apllied by red tag
FALSE
Stationery(daily usage)should be kept in

Top drawer of the pedestal
workplace if there is something to be red tagged
TRUE
When should printers be checked
Every hour
False

called
Self audit
Region / Zone should have achieved that Rating
What is the need of Bucket1 item
Needed Regularly

practice
Audit trail
audit and reported back to auditor
24 hours
Expanding network of branches
Allofthe above
Bank staff
Which of the following situations can be termed as bank fraud?
All
Which of the following statements is true about Nigerian 419 Scam? Select
the correct options.
In Nigerian 419 scam, `419` is the penal code number of the country
for cheating
Money is swindled from the victims` account through fraudulent

How can you prevent pharming?
Both the above
The critical fraud risk areas under non financial transactions include the
following
Request for address change
Request for Debit card
Request for opening an account

account.
TRUE
Which of the following can be termed as deliverables?
Cheque books
ATM\Debit cards
PINS
What is meant by non-financial transactions
There is no term as Non-financial transactions, as all transactions in a

bank branch are financial in nature
What has to be tallied shift-wise, physically and with e-search
Gold coins
------False
-Backup CD`s of the last how many months of the surveillance camera should
be stored at the branch? --------6 month
-If you notice a fraud being committed, you should hold the fraudster only if
the bank has suffered a monetary loss. --------True
-Which of the following can commit a bank fraud? --------an employee
-Theft of cash because of human negligence is a case of------- pilface of cash
-Outsourced employees should NOT be given access to system passwords.----

false

-What is meant by non-financial transactions?
-What is skimming?
4) What precautions need to be taken if a customer opens an account by

depositing cash?---134
1) The customer should personally visit the branch
2) The customer must definitely provide details of procuring the cash
3) Original documents should be submitted for verification
4) Documents should be verified by branch officials and photocopies

must be signed by them
5) Which of the following situations can be termed as bank fraud?---13
1) A bank customer providing incorrect personal information at the

time of opening an account
2) A cheque in which the date is overwritten but which is counter

signed by the account holder.
3) A husband signing bank documents on behalf of his wife, who is the

account holder.
4) An account holder closing a fixed deposit scheme prematurely.
8) If a fraud has led to monetary loss, then what should you do?--134
1) Follow the transaction chain to trace the final destination of the
money involved
2) Revert the changes made by the fraudster
3) Freeze the funds if the funds are available at the bank
4) Report the fraud in the FMR and involve the risk containment unit
(RCU)
14) Which one of the following can be categorized as service providers?--3
1) Bank staff
2) Customers
3) Clearing vendors
4) All of the above
15) Some of the ways in which you can reduce cases of fraud during account
opening include-ALLL
1) Thoroughly checking the photocopies of original documents
2) Carefully scrutinizing the documents for alterations and tampering
3) Ensuring that the submitted KYC documents are self attested by the
customer
4) Ensuring that the contact numbers of the customer are clearly

mentioned in the form
19) Backup CD`s of the last how many months of the surveillance camera
should be stored at the branch?3 MONTH
1) 1 YEAR
2) 3 MONTH
3) 6 MONTH
4) 9 MONTH
23) Which of the following can be termed as `contributory negligence`?12
1) Blind trust
2) Unattended desks
3) Expanding network of branches
4) All of the above
24) Which of the following statements is true about Nigerian 419 Scam?
Select the correct options.ALLLLLLLLL
1) It is a type of scam, the idea for which originated in Nigeria
2) In Nigerian 419 scam, `419` is the penal code number of the
country for cheating
3) Money is swindled from the victims` account through fraudulent
4) All of these
29) Service providers are agencies that are authorized to do the work of the
bank for various reasons.--Y
T/F
33) Pick the common type of frauds in banks.---124
1) Manipulation of books of account
2) Not adhering to internal controls
3) Not adhering to the company code of conduct
4) Pilfering of cash
35) The critical fraud risk areas under non financial transactions include the
following-ALL
1) Request for address change
2) Request for Debit card
3) Request for opening an account
4) Revoking a stop payment request
36) What are some of the key fraud risks in opening an account without
proper documentation?--24
1) Beneficiary of fraudulent internet transfers
2) Cash deposited in the account can be fraudulently withdrawn
3) Integrity of the staff is not at the highest level

4) No protection as collecting banker in fraudulent collection of
instruments
38) What is skimming?-1
1) Theft of credit card information
2)Theft of credit card
3) Both the above
Urvashi has her latest credit card statement, can it accepted for Proof of
Address ? Y/N
The following documents can serve as residence proof
PAN card
NSC copy
Voter`s ID card
Electricity Bill
In case the payee is of another bank, what are the charges for Standing
Instruction
Charges for Banker`s Cheque
Charges for Demand Draft
Charges for Courier service
Setup charges and execution fees

For getting savings account linked to Demat account, the account should be
Non-Quantum-Optima Account. Y/N
Manish didn`t operate his Savings Account for last seven months since he
was on project in US. Will his account become dormant ? Y/N
When customer changes the branch , the existing cheque book, ATM card and
Debit card are destroyed .Y/N
If Johnson wanted to add a new name to the account, what is required
Written request and a new enrollment form, completed by all account

holders
Written request signed by the first account holder
Written request by the person whose name needs to be added
Which of the following is true with Current Account
It gives flexibility
It gives interest
It gives no interest
Inward clearing is the process where the cheques issued by customers

to________are processed and the accounts debited
Bank
3rd parties
Agents
Urvashi wants to open a simple account in her name where she can have the
flexibility to deposit and withdraw money anytime and also can earn some
interest on her money. Which type of account should she select ?
Fixed Deposit
Savings Account
Current Account
Vishwanath wants to issue a Standing Instruction , what all information is

required in the application form
Customer account number
Instruction start date
Frequency
Amount to paid
Payee`s account number
Payee`s relation
Select the benefits which are part of Infinity
Shopping
Stop payment instruction
Stocks trading
Request for credit card
What all document can Urvashi produce as Proof of Address for opening a
saving account ?
Electricity Bill
Telephone Bill
Copy of LIC policy
Latest premium receipt
Demand Draft is the form of remittance used for outstation remittances. T/F
Which of the following documents of Urvashi would be accepted as Proof of

Identity
Passport
Letter from existing bank
PAN
Fund transfer and Bill Payment are few of the benefits of the Internet Banking
facility T/F
Income/Wealth Tax assessmenst can serve as identity proofs T/F
A Hindu Undivided Family can not open a current account T/F
Which of the following is true with ATM ?
ATM Only accepts the request for cheque
The request generated from ATM is processed at the Central

Transaction Unit and Cheque is mailed to the customer
Using ATM one can get cheque book on the spot
ATM can issue a single leaf for customer`s immediate use

deposit account. It (COMBI Cover1 ) includes
Phone banking user ID
Phone banking code
Infinity Passwords
ATM/Debit card PIN
Phone-banking user ID
FD Receipt
Which of the following can open a current account
Private Limited Company
Public Limited Company
Partnership Firm
Select the charges applicable towards applying for standing instruction
One time set-up charges
Execution Fees
Relationship Fees
Maintenance Fees
Can an individual withdraw money from non-ICICI Bank ATM ? Y/N

There is overhead on the customer in the process and funds get transferred
through internal reconciliation T/F
ICICI Direct allows investment in Government Bonds and Securities. T/F
request. T/F
in case of transfer within the bank the customer pays one-time setup charges
and an execution fees. T/F
The crossed cheque can be deposited in the Payee`s account and can not be
used to withdraw cash T/F
Auto-Renewal option is available to renew the account at the end of the initial
tenure. T/F
Expansion of CIF is
Customer Information File
Credit Information File
Customer Information Filing
Urvashi produces her income or wealth assessment orders as Proof of Name,

will it accepted Y/N
POA is --Power of Authority

crossed cheques are Account Payee and can be used to with draw cash T/F
Anil is transferred to Amritsar and wants to change his branch in Amritsar.

What all he needs to surrender along with the application form ?
Pay-in slip
Account Opening Deposit
Cheque book
While scrutinising pay-in-slip one should ensure
The Type of account held by the customer
The date of the deposit is not required
The name and account number of the customer
Following are the proofs required for opening a web trading account
Identity Proof
Age proof
Residence proof
____is a transaction when the customer deposits an outstation cheque for

credit to his /her account
Collections
Outward Clearing
Inward Clearing
Cash Deposit
ICICI Direct allows investment in equities through Cash, Margin and Spot
products T/F
Date should be written clearly
Should not be post-dated / antedated
Amount in words and figures should match
If any alterations , it should be authenticated by the signatory
Pay-in-slip can be post dated or antedated Y/N
ATM card T/F
Any individual can open current account T/F
The essential details on the stop payment application includes
Cheque number
Date of issue
Cheque amount
Payee`s Name
Phone banking facility is for only selected customers Y/N

A Trust requires the following to open a current account
Certified copy of the trust deed
Resolution passed by the board to open the account with list of

authorized signatories and mode of operation
List of trustees with address
Along with application the customer should surrender the ___________________

when transferring his/her branch
ATM card
Debit card
Cheque book
The following documents can serve as residence proof-
Copy of LIC policy
A club/ Society / Association can open a current account- T/F
Cheques can be deposited through the ATM T/F
Customer needs to do nothing and the funds will be transferred through inter-
bank reconciliation , when he /she changes the branch T/F
All ATM`s are connected to Bank server T/F

Share trading is offered as part of ICICI Direct -T/F
Any account in which there are no transaction for more than 6 months gets
marked as `dormant` in the system T/F
Cash deposits made during business hours is credited to the customer`s

account on the same day T/F
All financial services can be done by a customer if authorised through

Personal Verifications T/F
Any account holder`s name can be deleted only through a written request
signed all the account holders, including the one whose name is to be deleted
T/F
Now Manish is back to India and wants to get his account re-activated, so
what is required for getting it done ?
Customer`s request to re-activate the account
Person`s identity proof through ID card , Passport or PAN
Updation in the system
Johnson have a saving account. He wants to remove one name from the
account holders` list. What is he suppose to do ?
Give a written request signed by the first account holder
Written request signed all the account holders, except the one whose
name is to be deleted
Written request signed all the account holders, including the one
whose name is to be deleted
If the ATM is on-line , how much money can be withdrawn from it per day per
card ?
5000
10000
15000

financial ATM services that provide account information in real-time mode
Credit statement and Debit Statement
Balance inquiry and mini statement
Balance inquiry and credit card statement
Volatility (s) is normally in the range of _________ to _________ for government

securities
2.5 to 3%
5 to 7 %
As per John Bogle, investing is an act of _____, a willingness to postpone

Faith
Volatility (s) is normally in the range of 15% to ______ for an equity mutual
fund portfolio
0.18
Compounding is generation of returns on reinvested earnings-t

None of these
Which of the following statements are false about asset allocation?
. It is a group of assets held together
It strives to obtain the desired portfolio characteristics to suit distinct

investor profiles
A widow with little experience in financial matters will ideally have
High appetite for risk
First 123

FALSE
Portfolio diversification generally aims at enhancing return
FALSE
Lowering risk
Market risk premium depends on
Perceived risk of the stock market
None of these
Risk adjusted performance brings out the performance ordering (assuming
positive average returns).
Principal
When one is investing in the stock market, one needs to think __________.
Equities
Long-term

speculation---t
Investors __________ every time they commit money to something they don`t
understand.
Need to take expert advice
None of these
Speculate
Beta indicates a stocks Sensitivity relative to the market
Business Cycle
Investing involves long term planning wherein you need to know
Investing money is putting that money into some form of `___________` - a

None of these
Security
actual return
FALSE
In investments the safest road is always the best.
Which of the following statements are true about risk premium
FALSE

Predictable appreciation
Predicable safety of principal
Real wealth is created almost magically through the most mundane and
commonplace principles of
All of these
Market risk premium is the additional return over the risk-free rate needed to
Compounding is
Investment risk is related to the probability of earning a ___________ actual

return
Low or Negative
Assumption of current income and consumption for the future too
Calculate the mean for the following data points 14, 15, 15, 15, 16,16,16,17
15.5
except
Quality of management
Most stocks have beta values in the range of 0.5 to ______
1.5
Market risk is that portion of a securitys risk that __________ be eliminated

Cannot
Investing money is putting that money into some form of `Security` - a fancy
word for anything that is secured by some assets.
Investing involves long term planning wherein you need to know the following
How much money you will need to achieve your goals
(Return on the portfolio-Risk Free Return)/Beta
(Return on the portfolio-Risk Free Return)/Standard Deviation of the

portfolio return
As per Warren Buffet investing is the act of seeking ______________ at least
None of these
Price
Value
Stocks, bonds, mutual funds, certificate of deposits, etc., are commonly

termed as Gilt

dependent on
10 to 15%
4 to 8%
If beta 1.0, the security is more risky than market index.
If beta = 1.0, the security is more risky than market index.
If beta > 1.0, the security is more risky than the market index.

investment needs to be sold
None of these
Which of the following statements are false about risk premium

It is the basis for any asset allocation decision
It is the difference between the return on a risky asset and a less risky
asset, which serves as compensation for investors to hold riskier securities
An investment operation as one which, upon thorough analysis promises

safety of principal and an adequate return
TRUE
Every rupee that is used for speculation and lost is not working for the
investor over the long-term to create __________.
A retirement fund
Wealth
An investment plan needs to consider
All of these
The rolling return gives a better picture as it provides the average return for a
particular holding period and does away with the limitations of a point-to-
point return estimation
TRUE

Predictable income
In October of 1987 the US Dow Jones Index declined _______ in just one day
0.25
An investor needs to understand his investment style in order to match it
with the various available _____________.
Investment choices
If we adjust returns obtained for inflation we arrive at _________
Real Return
Investors normally lose money in speculative investments because

investment
Investments with wider variation in returns
Investors should not invest any money in stocks that they will need in
Five Years
None of these
Six Months
First 12
The benefit of diversification can be achieved by diversification in upto ____

securities.
Once the investor has a rough idea of how much money he will need and how
much time he has to get there. He can start to think about what
________________ might be right for him and what kind of ___________he can
reasonably expect.
The amount of money that an investor will need to reach his investment goal
Based on principal amount only
None of these
Depends on current and the future investment scenarios with the

chosen investment duration
A highly variable return could lead to investment losses if the investment

needs to be sold
An Investor invests in an instrument which compounds at 12%. If the investor

holds the investment for a period of 25 years the terminal value of the
investment would be
The benefit of diversification through addition of more securities dissipates

after about ___________ securities
10
Calculate the standard deviation for the following series 14, 15, 15, 15,
16,16,16,17
0.9258
these investments in a portfolio is ineffective
TRUE
The return correlations among stocks and bonds bills are low hence holding
these investments in a portfolio is effective
T
In investments risk is measured in terms of standard deviation
Standard Deviation is one of the most important measures of variation
Standard Deviation shows variation around the mean
If we adjust returns obtained for inflation we arrive at Risk adjusted Returns.
TRUE
___________ is the component of total returns
2-3
Compounding is
Generation of returns on reinvested earnings
Which of the following is the most high risk and high return investment?
Equity
Which of the following statements are true about asset allocation?
123
As per Benjamin Graham an investment operation is one which, upon

Adequate Return
None of these
Diversification is achieved because asset returns are strongly correlated
Volatility (s) is normally in the range of _________ to _________ for an average

equity stock
-15 to 20%
15 to 20%
7% in 7 years
TRUE
stock
0.15
0.2

increase in value
Investment need
Beta measures a stocks
Non-diversifiable part of Market risk
In investments the safest road _______________________.
is a good long term strategy.

Volatility (s) is normally in the range of 5% to ___ for government securities
0.06
0.08
dependent on the time that the investor wants to spend on investing.
TRUE
0.25
0.4
The return correlations among stocks and bonds bills are low hence
If beta 1.0, the security is less risky than average
TRUE
Ms. R has Rs. 10,000/-, which he invests in a bank that offers him a rate of
20%. What would be his expected return after 3 years?
None of these
Mr. Sharma, a retired person, aged 62 years should ideally investment in

Balanced Fund
Consciously paying more in the hope that it can soon be sold for a still higher
price should be labeled as Investment.
Which of the following statements are true about market risk premium?
All of these
Following are the sources of risks which are Firm specific, except
Tax Rates
Market risk is that portion of a securitys risk that cannot be eliminated

TRUE
When one is investing in the stock market, one needs to think Long-term.
to double
FALSE
9% in 8 years
TRUE
The statement Will the investor need to live off the investment in later years?
is associated with
Retirement Planning
statement associated with Retirement Planning.
TRUE
None of these
Diversification is not effective if asset returns are strongly, positively

correlated

various available investment choices.
Investment style
A retired person in his late 60s, with little experience in financial matters will
ideally have
Rs.150 invested in an equity share falls to Rs. 125 after one year, what is the
-0.1667
Investors should not invest any money in stocks that they will need in less
than _____ months.
6
because you think its value will appreciate over time

compared to those in the developed countries?
3 times higher
Which Cover is mandatory in Motor Insurance?
None of the above
Comprehensive Motor Insurance
Third Party Legal Liability protects car owners against legal liability arising
due to accidental damages.
TRUE
policy couriered to him?
Same day or Next day if bought after 6pm
In case of Motor Insurance Claim, an insured can
Both a and b
Both a and b
Your Motor vehicle is covered against Burglary
TRUE
other unnamed passengers in his car like his family, friends?
Rs 1 lakh Rs 2 lakhs
that strike without warning?
Take Insurance Cover
wheelers, which covers
All of the Above
no claims are made?
upto 50%

physical exercise and consumption of high salt diet and saturated fats
TRUE
All of the Above

under cover A of HAP? = Rs 5 Lakhs and Rs 10 Lakhs //
Rs 1 Lakh and Rs 2 Lakhs
Rs 3 Lakhs and Rs 5 Lakhs
Which of the following health product provides Hospitalisation cum OPD cover
Health Advantage Plus
medical charges be claimed except for accidents?
30 days
What is the age group eligible for taking Critical care Coverage?
18 to 55 years
20 to 45 years
instructions of a Medical Practitioner?
Minimum 24 Consecutive Hours
age of Entry is
Min. 3 months and Max. 60 years
Min. 5 years and Max. 60 years
Which Section of Income Tax Law allows Tax Benefit for Health policies?
Section 80D
policy?
Medical charges of Insured for 60 days post hospitalization
All of the Above
diseases are covered after
1 year// 3// 2
The email ID for Travel Insurance related claims of ICICI Lombard is =

travelclaims@icicilombard.com
structure but also the contents of your home.
TRUE

nature.= TRUE
ICICI Lombard`s Home Insurance covers the following natural calamities and
man-made disasters
All of the Above

of ICICI Lombard?
Rs 1 Lac for maximum of 6 months

Insurance policy of ICICI Lombard?
Yes
What is the discount applicable for a Long term Home Policy of 3 year
duration? -- 0.1
Which of these below technological advanced treatment that require less

than 24 hr hospitalization are covered under HAP = ALL OF THE ABOVE
In Monsoon, the frequency of rainfalls increases. A heavy rainfall can do

severe damage to home structure and interiors. Is it covered by the Home
Insurance Policy? = Yes, It also covers against man-made disasters like
burglary, theft, riot, terrorism and strike
Your friend is studying in a foreign University. Can he buy a Student Travel

Insurance from ICICI Lombard?= Yes, Policy can be bought by students
already studying abroad as well
What is the maximum age upto which Travel insurance is available = 70

YEARS
In case of customers visiting US and Canada, for making a travel claim, the
insured should contact = UNITED HEALTH GROUP
An Insured can transfer full benefits of NCB when he shifts his motor
Insurance policy from another company to ICICI Lombard. = true
Home Policy is
ICICI Lombard`s Overseas Travel Insurance has
All of the Above
The burglary cover is only for contents, and not the structure. true
How many months in advance can an Insured Student extend his Student
Travel Insurance Policy?== 3month

purpose?=yes

Insurance policies?
No such cover is provided under any Travel Product
Hijack Distress Allowance given for max 7 days

All of the Above
insurance.
TRUE

examination, Is it covered under her Travel Insurance
Yes, Available if taken as an Add On cover with Plus Plan

EU country, the insured should contact
United Health Group
SOS International
Variable rate as a fixed slab for first 15 days and then on per day basis
Fixed rate for a 30 day slab system

Policy?
Yes but deductible of US$100 applicable
Which of the following are Excluded under Student Travel Insurance?
Both a and b
What is the Sub limit applicable for Cataract in Family Floater policy when it is
included after 2 years of continous Insurance with IL? = 20000
Can a person insure his jewellery under Home Insurance policy? =Yes without
any restriction on maximum value of jewellery Insured //
Yes, Voluntary Excess discount if he opts for a voluntary excess in

addition to Compulsory Excess
renewed within____ of Expiry of Previous Policy
90 Days
Audi Car. Can he take additional Insurance for these non Electrical Accessory
= yes
What is the age upto which Family Floater policy can be renewed? = 60//
Which of the following is an Exclusion in a Motor Insurance Policy?
All of the Above
Illness covered in the Policy

TRUE
Section 80D benefit providing tax savings remains over and above the benefit
of Section 80C
FALSE
Policy
Suicide or attempted suicide

existing diseases are covered from = 3rd year // 2nd year onwards // 4 // 5
Which of the following illnesses are covered under Critical Care?
All of the Above
Medical Tests in Family Floater are compulsory for persons who are
45 years and above
46 years and above
with ICICI Lombard for 5 years. What % of discount can he get for the same
0.5
0.25

Burglary cover of the Home Insurance Policy
Yes
Travel insurance is mandatory for
All of the Above
16yrs to 35yrs
Can One extend a travel policy
YES
Policy from ICICI Lombard?
Yes

up before Travel policy issuance at their own cost.
TRUE
back to India.
TRUE

gets an additional discount on his premium
FALSE
ICICI Lombard`s Motor Insurance Policy is governed by

Indian Motor Tariff
Accessories like Music System fitted in the vehicle?
Yes
What is the discount available to an Insured if he has installed an ARAI

approved Anti Theft Device in his motor Vehicle
2.5% on OD premium upto a maximum of Rs 500
car under a Motor Insurance Policy
Yes
At how many Network garages across India is the Cashless Claim settlement
facility available in a motor policy of ICICI Lombard?
2700+
What is the age upto which Family Floater policy can be renewed
60 Years

accompanied by an adult in the policy
TRUE
which no claim is payable?
90 days
What is the Toll Free Call Centre No. of ICICI Lombard GIC Ltd
1800 209 8888
If a Person is diagnosed to have contracted a critical Illness within first 3

months of the Critical Care Policy, Is it covered under it
No
A Home Insurance Policy of ICICI Lombard includes

Burglary Cover

iAAA rating that ICICI Lombard has received from ICRA signify
Best Company

cover for
2 years
ICICI Lombard`s Student Medical Insurance offers the following Plan
Only A and B above
Section: 1. General Insurance: Motor Insurance
------------------------------------------------------------------------------------------------------------
----------------
-If an Insured is a member of a recognised Automobile Association in India, he

gets an additional discount on his premium.
------------------------------------------------------------------------------------------------------------
----------------
Section: 2. General Insurance: Health Insurance
------------------------------------------------------------------------------------------------------------
----------------
-What is the age upto which Family Floater policy can be renewed?
-Medical Tests in HAP Policy are compulsory for persons who are
------------------------------------------------------------------------------------------------------------
----------------
Section: 3. General Insurance: Home Insurance
------------------------------------------------------------------------------------------------------------
----------------
-A Home Insurance Policy of ICICI Lombard includes

-Value of Jewellery, silver articles and precious stones covered under the retail
Home Policy is -
-What is the discount applicable for a Long term Home Policy of 3 year
duration?
------------------------------------------------------------------------------------------------------------
----------------
Section: 4. General Insurance: Travel Insurance
------------------------------------------------------------------------------------------------------------
----------------
-iAAA rating that ICICI Lombard has received from ICR
BOM should reconcile the inventory at what intervals
Daily
Weekly
Fortnightly
Draft is a ____________ type of instrument
Pre Paid
For transfer transactions greater than Rs.________ CBM/RH approval is

required
25000//500000//1,00,000
What is the option to be used for printing of a single draft
DDPRNT
Signature of two CSMs is required on draft for amount greater than
Rs. 100,000
Rs. 50,000
For draft issued in cash for an amount more than _________ KYC identity proof
is needed
25000
Who is a drawee branch?
Branch which issues a draft
Branch on whom the draft is issued
noted down on the relevant voucher.
TRUE
It is necessary to print all Drafts before ABH
TRUE
Pay order is an instrument which is to be paid locally
TRUE
Beneficiary of the draft is
Person whose account is credited at the time when draft is honoured
The Turn Around Time (TAT) for issue of Draft is
6 minutes
Can a duplicate draft be issued beyond a period of 15 days
Yes
No

order of the payee is known as = demand draft
It is mandatory to submit a cheque with RTGS slip
FALSE
NEFT refers to
National Electronic Funds Transfer
The RTGS timings at branch from Monday to Friday is
900 AM to 330 PM
A draft is further revalidated for a period of _________ months
6 months
What system is used for indent of Stationery
Staffware
I core//
Once a transaction is posted it can be modified by verifier
FALSE
What is the command in i-core to commit a transaction
F4
F2
F10
RTGS refers to
Random Time Gross Settlement
What is the validity of the draft issued ?

6
Beneficiay Branch IFSC code consists of ______ digits
11
Pay order is also known by the name of ____________
Bankers Cheque
What is the i-core option used for cancellation of draft
DDC
The minimum amount for funds transfer through RTGS is
1,00,000
The minimum TAT for funds transfer through NEFT is
End of the day
One day
The RTGS timings at branch at Saturday is
900 AM to 130 PM
What is the command used in i-core for movement of inventory?
IMC
In pay order the issuing branch and the drawee branch are different? = false
Where is the inventory of the cancelled draft to be moved to
DL\DL1
EM\Employee no.
DL\CAN
DD can be cancelled by
Issuing branch
What is the option in i-core for revalidating a draft
DDII
DDSM
What is the instrument type mentioned in the debit part tran when
there is a transfer transaction through debit authority letter
CHQ
Leave it blank
There are different set of stationery for DD and PO
TRUE
draft
Amounts from 10000 to 99999
- Amounts from 1000000 to 9999999

-
- Branch Inventory is kept in _____________
o Vault
BDR
SBH Branches can process RTGS transactions upto a limit of Rs._________
No limit
The RTGS request above Rs.10,00,000 is sent to central team by
Mail
Scan
Duplicate DD can be issued by
Issuing branch
What is the maximum amount for issue of draft in cash = 49999
known as__________
Transfer
Bank? = Physical risk of carrying cash from one location to another //
Generates income in the form of commission
limit of Rs._________
NO
The option to be used for doing RTGS at branch is
RTGSH
DDD menu in i-core is used for
Duplicate issue of DD
Savings
The general principle involved for transfer is
first credit then debit
Revalidation of draft can be done by
Purchaser
Intranet?
ICICI Bank Universe>Business Groups>WBG>PTG> General Banking

transactions
FAX mode-RTGS tracker

should be done in Finacle using
Account number of the customer
RTGS stands for

Payee account number
Payee bank name
IFSC code of Payee branch
RTGS system based on
Electronic messages
_______would be the gateway between the bank system and RTGS system.
PI
Unique Case Number
No Charges
Normal Clearing Transaction is initiated by ______________
By person receiving payment
every two hours starting from _____.
1300 to 1800 hours
By person making payment
up
Report exported successfully
Normal Clearing system based on
Electronic messages
Select RTGS benefits to the Economy
It improves confidence of out side agencies like World Bank in Indian

Economy
It enables efficient settlements and avoids settlement delays
The transaction can get rejected or returned for the following reasons
Beneficiary Account closed
Mismatch in name and account number
customer
Debit Account number
Select the prerequisites which are essential to facilitate RTGS transactions
RTGS login ID creation in Staffware
IFSC code stamps to be available in the branch
Select the RTGS benefits to Customers
No returns due to insufficiency of funds
Movement of funds made easier and faster
Faster and irrevocable credit
How many ICICI braches enabled for RTGS transactions till Sep, 06
548

12 digit account no
ICICI Bank branch IFSC (Indian Financial System Code)
Sol ID
Date
Bank Branch to RTGS Central Team (RCT)
Fax mode using RTGS tracker
Scanned copy using Omnidocs
Following are some details which, customer needs to provide in the

Instruction Slip

Select the eligibility criteria to initiate RTGS transactions
Both Corporate and Individuals can effect an RTGS transaction
Normal Clearing system based on ______________
Physical instrument

___________days
-Settlement base of Normal Clearing system on ________________ basis
-What is the link between ICICI Bank`s RTGS Settlement Account and
Beneficiary Bank`s RTGS Settlement Account?
Sujata has a savings account that has not been operated for three
years . She finds the chequebook while doing Five S at home and
issues a cheque for Rs.1000 towards her electricity bill payment -The
Bank can pay the cheque as the amount is small and also
towards utility bill payment and send a communication to
Sujata requesting her to activate the account
approaches the Bank with a request to delete his name from the
account -The deletion request has to be signed by both the
applicants even if the account is operated by E or S
A customer who had issued a cheque before he dies reaches the bank
for payment after his death. The bank is aware of the death of the
customer also. Should the customer pay this cheque No
A garnishee order is an order issued by Court on the request of the
creditor for attachment of funds of the debtor available with his Bank.
The Banker on whom this order is issued is called as Judgement
Debtor / Garnishee
Adharsh has a savings account jointly with his friend Yusuf. He submits
a request to add the name of his son Abhilash in the account. Addition
request can be accepted only if the request is signed by
Adharsh and Yusuf
After how many months as per law does an account become inactive
-1,2,4,5
Aman has an NRE savings account with the Bank. He submits a request
to add the name of his brother Arun in the account -1,3
Amrapali has sent an email to the Bank Manager requesting for closure
of account and remittance of proceeds by payorder to her home as she
is unable to visit the branch Bank needs to check whether the
email id is the same as registered in the Bank`s records and
then close the account / Bank needs to insist on a written
request for closure to be sent alongwith the chequebook and
debit card
Aniruddh approaches the branch manager for closure of his savings
account .He has a balance of Rs.55000 in his savings account. On
probing, the branch manager finds that Aniruddh has shifted to his own
flat in another locality in the same city and would like to open an
account with another Bank near his residence -The Bank Manager
can convince Aniruddh that he can access his account with
anywhere banking and alternate channels like ATM, internet ,
phone and mobile banking
to surrender the atm/debit card to the Bank. What is the process the
Bank will follow post acceptance of the card-None of the above/Both
of the above
to surrender the atm\debit card to the Bank. What is the process the
Bank will follow post acceptance of the card Both of the above
Bank has paid the proceeds of Sadhulal`s savings account to the
nominee SanjayLal. One week later , Sadhulal`s daughter approaches
the Bank claiming that she is one of the legal heirs and so Bank was
wrong in making payment to SanjayLal Bank can advise the
daughter that payment to the nominee discharges the Bank of
its liability to the customer
Bhanu submits a request for closure of savings account stating that
she is dissatisfied with the service, She has a balance of Rs.20000 in
her account. 1,3,4
Chitralekha and Chandrarekha have a joint account 009001990990 to
be operated by Either or Survivor. Based on their request, the name of
Chandrarekha was deleted from the account. One month later, the
Bank receives a credit of Rs.20000 favouring Chandrarekha account
number 009001990990 The Bank can reject the credit as the
name of Chandrarekha has been deleted
For addition of names is it necessary to submit a letter signed by all
the account holders. Will the Bank accept a letter for addition of name
signed by one of the account holder No
If a name is added subsequent to the death of an account holder The
old account is closed and a new account opened
attachment in a single name, what is the procedure the Bank will follow
Not accept the attachment since account is in joint names /
The share of the account will be considered equal and
accordingly be paid to the Tax authorities
If the garnishee order is in a single name. Can a joint account be
attached Both of the above
In an overdraft account held jointly by X and Y, the Bank receives a
request to delete Y`s name Deletion of name not possible in an
overdraft account
In case a customer has taken an overdraft against a fixed deposit. They
want to delete the name of one of the account holder. Is this
permissible Yes, post deletion the customer agrees to fill in
fresh documentation again. The bank needs to open a fresh
account and accept the fresh documentation
In case there has been no nomination in the Bank account, on what
basis would the Bank pay to the heirs Any of the above
In today `s age of computerisation is it necessary to open a new
account when a person gets transferred from one city to another -Both
of the above
In today`s age of computerisation is it necessary to open a new
account when a person gets transferred from one city to another-Both
of the above
John has a fixed deposit and a savings account in the Bank. The Bank
has marked a lien on the fixed deposit for a garnishee order received
from the court. John submits a request to add the name of his brother
George in the account Addition of name can be done only in the
savings account / Addition cannot be done as the fixed deposit
is frozen due to garnishee order
Joseph and John have a savings account to be operated by either or
survivor. Joseph has submitted a request to the Bank for closure of
account as he has a disagreement with John. John is not contactable
Bank cannot accept the closure request unless it is signed by
both the accountholders
Justin and Kumar have a joint account with the Bank to be operated by
Either or Survivor. Justin gives a closure request bearing signatures of
both of them . The Bank finds that Kumar`s signature does not match
with the records The Bank can reject the closure request if the
signature does not tally
Kalyan has submitted a request for closure of his savings account with
the Bank. Which of the following statements is true ? The customer
must specify the reason for closure of account / The Bank need
not ask for the reason of closure / The customer need not
disclose the reason for closure
Keshav has a fixed deposit for Rs,100000 and a savings account with a
balance of Rs.20000 in the bank. He has submitted a request for
addition of his mother Sumita`s name in the account along with a fresh
account opening form and his mother`s KYC documents. The CSO finds
later in the day, that Keshav has a loan against the Fixed deposit. All
the three accounts are under the same custid. What should the CSO
do? Request the customer to submit a fresh set of documents
signed by both the applicants for the loan against FD and then
add the name to the custid
Lakshmi is a NRI and she wants to open a NRO account in India. Can
she have this account joint with her father who is a resident Indian
-Yes
Lalithakumari has a savings account in which her son Nilesh is the
nominee. Lalithakumari submits a nomination cancellation form DA 2
to the bank manager and cancels the nomination. She then adds the
name of her daughter Kanya to her account to be operated by either or
survivor. Within a month Lalithakumari dies. Nilesh visits the bank and
submits the death certificate and requests for the funds to be credited
to his account, The balance in the account is payable to Kanya as she
is the surviving account holder
Mr. and Mrs. Desai have recently opened an account in the bank. They
wish to nominate their son. Which form should they fill up in the Bank
Form DA1
Mr. Rajesh has an account with PAR Bank in Mumbai. He has been
recently shifted to chennai and has issued from his local cheque book
of PAR bank to pay his mobile bill. Will this cheque be sent for
collection or paid through anywhere banking Even though it is
centralised, if the cheque is a local cheque of Mumbai it has be
sent for collection
Mr. Sameer had a E or S resident account with his father. On the death
of his father, he did not want a sole account so he decided to delete his
father`s name and add the name of his brother who is an NRI. Is this
permissible by law No. a resident holder cannot have a joint
account with a Non resident individual
Mr. Varun has an account with BC Bank. He wishes to close the
account. The executive at the counter is insisting on he giving reason
for closure of account to enable her to accept the application -It is
preferable so that if the account is being closed for service
reasons remedial action can be taken / Both of the above
Mr.Vasudevan has been maintaining a balance of Rs.3 lakhs in his
savings account at the chennai branch of ABC Bank, He wishes to close
his account as he has retired and shifting to his home town Trichy.
Bank can advise the customer that his account can be
transferred to Trichy Branch
Ms. Lakshmi who has a NRO account with her father and mother who
are resident Indians. She wishes to delete her name from the account.
Is this permissible No since this is a NRO account atleast one of
the account holder should be a non resident
Muthu is an illiterate customer who affixes thumb impression for
authorising transactions. He comes to the Bank with a request to add
the name of his nephew Kadhir in the account. Kadhir is employed in
another bank Can accept the request, provided the
documentation is complete in all respects / can accept the
request, provided Kadhir submits a declaration about his
relationship with Muthu / Cannot accept the request as Kadhir
is employed in another Bank / Cannot accept the request as it
is against the Bank`s rules that illiterate accounts must be
only single accounts
statements is wrong ? Name of the resident cannot be deleted
Once the garnishee order is in place, can the Bank honour the cheques
issued by the customer No
One of the customer lost his cheque book. He did not inform the Bank
for stop payment. The Bank received one of these cheques for
payment where in the signature was very cleverly forged. Does the
Bank get any protection because of the negligence of the customer in
not intimating the Bank No
Rani submits a request for addition of her friend Raja`s name in her
account. Which of these are not required for the same ?- Self drawn
cheque signed by Raja
Resham and Rakesh have a joint account with the Bank . They die
together in a car accident. Resham`s son and Rakesh`s son approach
the Bank for their share of the funds,How will the Bank settle the
deceased claim ? Payorder in favour of the legal heirs of Resham
and Rakesh jointly
Sadhulal has a savings account with the Bank with a balance of Rs.20
lakhs. On his death, the nominee Sanjaylal requests the Bank to pay
proceeds to him1to 3
Sameer gives a request for closure of his account as the Bank has
returned one of his cheques due to signature difference. He has a
balance of Rs,30000 in his account. He claims that the Bank should
have checked with him before returning the cheque. The Bank can
convince the customer to continue the account, explain the
need to maintain consistency in signature for his own safety
and get a fresh specimen signature
Sandhya has a savings account with AMG Bank and maintains a
balance of Rs.20 lakhs in her account. She has misplaced her cheque
book, so starts using a new cheque book. After a month, she finds a
debit of Rs.2 lakhs in her account favouring Satheesh Kumar. Sandhya
claims that she has not signed the cheque, hence bank has to reverse
the amount to her account Bank is not liable as the fraud has
been committed by Sandhya`s ex driver who used to regularly
visit the bank for cash withdrawal on her behalf / Bank is liable
because payment of a forged cheque does not carry the
authority of the account holder to pay
Sanjana has an NRO savings account with ABC Bank. She would like to
add her mother Mala`s name in the account for operational
convenience. Mala is a senior citizen resident in India. Can the bank
accept the request? Accept request as residents can be
jointholders in NRO account
transferred to Delhi from Madurai and submits a transfer request form
at his Madurai branch. The bank finds that the signature of
Seethalakshmi does not tally with the records The Bank cannot
accept the request if any of the signatures does not tally. The
customer has to either submit a fresh request with the correct
signatures or bring his wife to the Bank to sign as per the
Sathya holds an account jointly with her friend Sandhya in ABC Bank to
be operated by either or survivor.They give a request for deletion of
Sandhya`s name from the account and based on the request the name
is deleted. After two months, Sathya disputes a debit of Rs.5000\- in
her account for ATM withdrawal. On verification of audit records it is
found that the card used for withdrawal was Sandhya`s card. The
Bank is liable as the deletion of name should have been done
only after taking back the debit card and hotlisting the same
Savita requests for closure of her savings account and issue of demand
draft in her name payable at Delhi and courier the same to her
permanent address in Delhi. Which of the following statements is true
Bank has to make the demand draft for the proceeds after
applying interest and deduction of charges and courier the
demand draft as per her instructions
Seetha has a joint account with her husband Ramachandran, They wish
to delete Seetha`s name and add their son Kalyan`s name to the
account . The deletion can be done with the request of Seetha
and Ramachandran and subsequently Kalyan`s name can be
added / The deletion is not possible because Seetha is the first
holder
Sethuraman has a balance of Rs.40000\- in his savings account. He has
not given a nomination in his account. On his death, his eldest son
Atmaraman approaches the bank for payment and submits a letter
signed by all the legal heirs mentioning that they have no objection to
the payment being made to Atmaraman -Bank cannot pay based on
a letter and needs an indemnity signed by all the legal heirs
alongwith other formalities
Shankar has submitted a request for closure of his savings account
with the Bank,as he has been charged for non maintenance of
minimum balance The Bank Manager can try to convince the
customer to maintain minimum balance
request for closure of his savings account. Which of the following
statements is true? The Bank Manager can speak to Shekhar to find
out the reason for closure and try to convince him to continue the
account //
Shilpa has requested for transfer of account from Jaipur branch to Delhi
. She has also requested that the account number should remain the
same. -It is not possible to retain the old account number when
the account is transferred
Siddharth and Manish hold a joint account to be operated by either or
survivor. They give a request for deletion of Manish`s name from the
account and surrender the cheque book and debit card of Manish. The
Bank deletes the name of Manish from the account. The next week a
cheque issued by Manish four months back for Rs.10000\- is presented
for payment and is rejected by the Bank -The Bank needs to reject
the cheque as Manish`s name has been deleted from the
account
Siddharth presents a cheque for cash withdrawal for Rs.100000\- from
his account. The signature on the cheque differs from the signature on
the bank`s records. Siddharth claims that he is the accountholder and
demands payment. The Bank can take the following action - 3
Siddhu and Sandhu hold a savings account jointly to be operated by
Either or Survivor. Siddhu dies in an accident, His son Kamal
approaches the bank claiming payment as the legal heir Bank cannot
make a payment to Kamal as the balance is payable to Sandhu,
the survivor in the account
Sohail has an overdraft limit of Rs.2 lakhs in his current account. He
has submitted a request to add the name of his brother Anwar in the
account Addition of name cannot be done in an overdraft
account
SR Enterprises has a current account with XYZ Bank to be operated
jointly by the partners Vivek Shah and Vimal Shah. The teller has made
a payment of Rs,5000\- against a cheque in which the signature of
Vimal Shah seems different, whereasVivek Shah`s signature is perfect.
The Bank is liable to recredit the amount if the firm claims that
the cheque was not issued by them
Starcity Residents welfare society has an account with the Bank
operated by the President Mr,Kumar and treasurer Mr.Ajay. They would
like to add the name of the secretary Mr.Murthy as an authorised
signatory in the account The resolution of the managing
committee of the society authorising the addition of Mr.Murthy
as authorised signatory to the bank account has to be
submitted
Suman has a joint account in the Bank with his brother Sekhar. Suman
dies in an accident. The balance in the account will be payable to
-Suman`s legal heir and Sekhar jointly
Suresh and Ramesh have an account in Chennai branch of ABC Bank to
be operated by either or survivor. Suresh submits a request for transfer
of account to Mumbai branch. The CSO at the counter accepts the
request and gives an acknowledgement to Suresh. He later finds that
the form does not contain Ramesh`s signature 3,4
Syed and Sajid have a joint account to be operated by E or S. They
have given a request to add the name of Syed`s son Abdul and Sajid`s
son Ahmed in the account. The CSO checks the account and finds that
there is a nomination in favour of Abdul. Addition request can be
accepted provided Syed and Sajid submit form DA2 to cancel
the nomination in favour of Abdul
Tarun has a bank account jointly with his father Venkatachalam. He
wishes to add his mother Lakshsmi`s name to the account -2,3,4
The aspects to be noted while accepting a request for addition of name
in an account 1,2,4
The balance in the account of Mr. Salim Khan is Rs.350000/=. The Bank
has received an attachment for 400000/=. Mr. Salim Khan has also to
pay charges for non maintainaince of quarterly balance of Rs.2000/=.
How much amount can the Bank pay the tax authori-Intimate to the
Tax authorities that Rs. 4 lacs is not available and therefore
not remit any amount/Rs.333000\=
The balance in the account of Mr. Salim Khan is Rs.350000\=. The Bank
has received an attachment for 400000\=. Mr. Salim Khan has also to
pay charges for non maintainaince of quarterly balance of Rs.2000\=.
How much amount can the Bank pay the tax authorities Rs.333000\=
Under what section of the Income Tax Act 1961 can attachment orders
be issued Sec 226
Vijay Electronic Corporation Limited has a current account with the
Bank operated by its directors Jonathan and Francis jointly. Jonathan
visits the branch and submits a request to the Bank to include the
name of his son Jagan as an authorised signatory in the account The
request has to be submitted in the company letterhead signed
by both the authorised signatories , alongwith the Board
resolution specifying the decision
Vinay has not been maintaining the minimum balance in his account
but threatens the branch manager and the staff to reverse the
charges. He also distracts the tellers by making mistakes while
remitting cash. There are several occasions when cash remitted by him
is short and tellers have to engage with him to prove the difference. He
then complains to the branch manager that the tellers are not efficient
The Bank Manager can advise the customer that unless he
maintains the minimum balance and also comply with the
Bank`s regulations for remitting cash , Bank cannot continue
to service his account
Vinayak has submitted a transfer request form at the Andheri Branch
of ABC Bank to get his account transferred from Madurai. The
transfer request can be accepted at Andheri branch and
processed
Vipul has been issuing cheques in his account without sufficient
balance, -2,3,4
Vishwanath has a joint account with his wife Lakshmi to be operated by
Either or Survivor. He wishes to add the name of his son Srikanth and
make him the first holder. He submits a form with Srikanth as the
firstholder , Lakshmi as the secondholder and Vishwanath as the
thirdholder 1,3,4
What does NRO account stand for Non resident Ordinary account
What does the Bank normally do on death of a partner follows
instruction as stated in the partnership deed / all of the
above / The Bank transfers the balance to new partnership firm
account
what happens on the death of the karta in an HUF The account can
continue. The Bank has to take fresh document signed by the
next senior member of the family who would now be the new
karta
When an account is transferred from one city to another , the customer
gets a 1 to 4 Can a Bank accept an Income Tax attachment
wherein the amount has not been mentioned NO
When an account is transferred from one city to another, the customer
gets a1,2,3 &5
When customers submit a request for deletion of account, which of
these aspects must be checked ? 1 to 4
Banking An Introduction
1Sec.
Banks raise money only through long-term borrowings and issuing

long-term bonds.
F
The depositor can withdraw money from the saving bank accounts
through cheque.
T
Under the Banking Regulation Act and Reserve Bank of India

guidelines, _______ are the only players in the financial market that can
accept deposits from public
Banks
Which of the following carries high rate of interest?

Fixed deposit
Bank fund sources are ________ than DFI fund sources.

(cheaper\costlier)
Cheaper
DFI means
Development Financial Institutions
Equity funds also carry a cost towards dividend

T
Project finance is finance for activities like acquiring land, constructing

a factory, installing machinery etc.
T

ICICI was an FI in ________ sector.
Private
A 10-rupee face value share which is offered to public at the rate

higher than 10-rupees is known as
Interest Loan
The higher the safety and liquidity of the investment, the _______ the
return.
Lower
When did IDBI become a bank?

1st October 2003 1st October 2004
The main role of commercial banks was to support the financial health
of industries through Working Capital Management.
T
Funds in FI`s are expensive than that of the banks.

T
Development Financial Institutions were set up before Independence of

India.
F
2SEC
Risk weight of a loan differs depending on the category of the

borrower, the securities offered.
T
Fee income is_______ (less/more) attractive because it does not require

capital to be allocated.
More
____ is the instrument through which the buyer accepts that he will pay
to the seller that particular amount over a period of time that is the
tenure or thats the time agreed in that bill.
Bill
If the bill is of a large amount, and the bank liquidity is ________.

low
CRR is Cash reserve requirement.

F
SLR stands for

Stable Liquidity Ratio Stagnant Liquidity Ratio
________ influences fee income.

CRR/SLR CAR
The treasury has following options for investing funds available a)Call
Money Market b)Government Securities c)Foreign Exchange
All
_______ is maintained on a given Friday.

CLR
The rate at which government securities are traded is known as

________ rate
Repo
RBI determines Repo rates.

T
Banks are required to maintain a balance with RBI as per _____

Both CAR and SLR
_________ income is directly linked to the market and very susceptible

to market fluctuations.
Treasury
If a bank lends money to corporates, the risk gets distributed.

F
The critical consequence of CAR is that the capital of the bank puts a
limit on its ability to loan.
T
Negotiating power of a corporate is ________.

Lower
Bill Purchase or Bill Discounting is a _________ activity
Fund based
Market forces directly impact the interest rates, as pricing is an
important competitive advantage in a market with multiple play
T
Treasury profit is a stable source of income.
F
______ is the income, which the bank receives in terms of fee or
commission for the facilities the bank provides to the consumer.
Treasury income
In case of money lending to individuals, the credit loss is
minimum
Capital does not need to be allocated for the fees that banks charge for
opening Letter of Credit
T
3 SEC
RBI stands for Registered Bank of India

F
RBI certifies the soundness and liquidity of banks, which strengthens

the reputation of the bank in the market.
T
Interest rate on Savings Accounts are decided by ________.

RBi
RBI directly impacts the interest rates of Current accounts and fixed
deposits
F
If ICICI Bank receives cheques worth Rs 1,00,000 in a day, and all other
banks have received cheques drawn on ICICI Bank worth Rs 80,000.
Then,who is credited the difference of Rs 20,000.
All the above RBI
RBI ________ (does/does not) directly impact the interest rates of other
deposit products.
Does not
World Bank regulates the issue of banknotes

T
If the rate of interest goes up the people who have to take loan have to
pay higher rate of interest.
T
Reserve Bank of India acts as the Banker`s Bank.

T

RBI manages the clearing house for all banks.
T
If the liquidity in the banking system comes down, the rate of interest
goes _______.
Up
Bank rate is a rate at which

the Reserve Bank gives loans to banks.
_________ is the benchmark lending rate.

Bank rate
Government securities can be subscribed by ________

Both banks and individual investors
Clearing houses are run by

RBI only RBI and nominated bank
The _________ is the central bank of the country.

India follows a system of `Five-year-plans` as presented by the

___________.
RBI
Federal Reserve Bank is the central bank in _________

India
All banks maintain an account with the Reserve Bank of India which
___________
Can be drawn at times of need
Through monitoring CRR/SLR requirements, ________ influences the

interest rates at which banks can lend.
Foreign Banks
If there is no liquidity in the market, the Call Money rates go ________

Down
One of the following is not a function of Treasury department

Handling funds available for long duration
Repo rates for ___________ Government Securities is set by RBI.

Both.
Savings Bank account rate directly influences liquidity of the market.

F
Banking Ombudsman Scheme 2006
Can a bank reject an award passed by the banking ombudsman?= yes
Banking ombudsman scheme 2006is the scheme of= rbi
In of rejecting an award passed by the ombudsman by the bank, the

bank should approach the appellate authority with in
15 days of receipt of the award//30 days of receipt of the award//
Banking ombudsman scheme 2006is the scheme of

SEBI
RBI
What action does the Banking Ombudsman take if a bank is unable to

reply to a complaint with in one month or extended reasonable time, of
receiving the complaint from the banking ombudsman?
Passes an award which a bank must comply
A bank should send letter of acceptance of the award passed by the

ombudsman within
One month from the date of receipt of the award//
Banking ombudsman is an officer of Rank of

Branch Manager // General Manager
Any official working in RBI can be appointed as a Banking
Ombudsman.=false
An appellate authority can
may set aside the award and send it to BO for fresh disposal
All the above
When a complaint is lodged with banking ombudsman, the complaint is

sent to = branch manager//

complainant causes loss or damage to the complainant?=yes
Appellate authority has the power to dismiss an appeal. = true
Can a complaint be made on a subject on which proceedings are taking

place in the judicial court / tribunal? = no
Can an advocate represent a complainant in the office of the
ombudsman?=no
depositor deposit more than one cheque at a time? = yes
How much time does Appellate authority give both bank and the
complainant to make an appeal? = 30
Can a banking ombudsman reject a complaint at any stage=yes
Banking Ombudsman is a quasi judicial authority appointed by
RBI=true
ombudsman?=yes
ombudsman with diligence? Can BO reject the complaint?=yes
Banking ombudsman scheme 2006is the scheme of=RBI
RBI has advised all the banks to place all awards passed by the
ombudsman before the=board of directors//Customer service
committee
Mr.Lal couldn`t make an urgent bank draft even though he made his
request during the banking hours because the bank employee claimed
that there was too much load on him that day. Can a customer
approach the banking ombudsman in this case?=yes
Mr. Gaurav`s loan application has been rejected on the basis of the
past experience of the bank with a customer of similar profile. Can a
customer approach the banking ombudsman in this case?=yes
Mr Verma`s pension for the month has not been disbursed because the
bank had not been able to complete the required documentation on
time. Can a customer approach the banking ombudsman in this case?
=yes
BO after receiving a complaint tries for=both//bringing an agreement
between the bank and the complainant
banking ombudsman? = Facts about the situation that led to the
complaint//Name and address of the complainant//

Banking ombudsman is a person who handles customers in a
bank=false
Banking ombudsman sends yearly report on June 30 to
SEBI Chairman // governer of RBI
What are the ways in which people usually complain?

All the above
Which of the following statements is not correct about Banking

ombudsman?
Enables resolution of a complaint relating to services of a bank
In the process of passing an award BO sends a copy of the award to

Both
Who can file a complaint?

Both
complaint can be filed by calling Ombudsman on phone.=false
A particular complaint does not cause any loss / damage or
inconvenience to the complainant Can the case be rejected by Banking
Ombudsman (BO) ? =yes
Banking Ombudsman is appointed for a period not less than

5 years
2 years//3year

ombudsman?
By calling on phone
The Banking ombudsman redresses complaints that are mentioned in
clause 5 of the banking ombudsman scheme=false
A customer wanted to deposit money in the bank account. The Bank
refused to accept the money because the customer \gave small
denominations notes of Rs1, Rs 2. Can a customer approach the
banking ombudsman in this case?=yes
SEBI has the power to interfere in the working of the banking
ombudsman.=false
banking ombudsman.= true
Conciliation mode is used by the ombudsman to settle the
complaint.=true
The turnaround time for servicing customer complaint at ICICI is=24
hours //
ICICI bank has a centralised tracking system for tracking a customer
complaint received from the ombudsman=true
A bank should send compliance report on the award passed by the
banking ombudsman within one week of accepting the award.= false
Can a complainant approach the Banking ombudsman without even
filing a complaint with bank?=no

appellate authority.=true
Which of the following complaints are not related to deficiencies in
banking services?
The bank has imposed a late fee without informing the customer
because the customer was unable to pay back the loan on time.// bank
has imposed a fine because the customer`s cheque bounced
Who appoints a Banking Ombudsman?
Government of India
RBI
A complaint should be made with in ------ of occurrence of an event that

led to the complainant lodging a complaint.
2 years
1 Years
All Banks should take due care regarding complaints lodged with
banking ombudsman.=true
An award is passed if an agreement is not reached between the bank

and the complainant with a period of
Three months
six months
The Banking ombudsman redresses complaints that are mentioned in

--------- of the banking ombudsman scheme
Both // clause 8
What does pecuniary jurisdiction means?

Financial limit of the ombudsman

complainant did not receive a satisfactory reply from the bank with in
one month of filing the complaint
ABC bank has refused to issue a demand draft since the counter staff
has lot of other work. Can a customer approach the banking
ombudsman in this case?=yes
Banking ombudsman scheme was first introduced in the year
1995
Chairman of a bank can be appointed as an Appellate authority.=no
According to banking ombudsman scheme 2006 , a complainant must

fill the prescribed form, to made available with every branch, to file
complaint with the banking ombudsman. = false
Who is the appellate authority whom a bank can approach in case of

rejecting an award passed by the BO?
CGM//
A Banking Ombudsman is a person who

Helps customers make financial decisions
Banking Ombudsman is a = Quasi Judicial Authority

Banking ombudsman scheme is revised in the year 1997.=false
complainant to ombudsman?=yes
Can a complaint be lodged on an issue pending with tribunal? = no
Basic Of Life Insurance
Basics of Online Money2India
It is generally said that Power Transfer is online wire transfer when

compared to normal wire transfer. What does it signifies
All of the above.
Mr. Rajesh wanted to send money through Power transfer from London
to his friend in India,he wants to know the modes of disbursal of
funds .
All of the above.
Mr. Deepanjan has placed a request for a Demand Draft through E

transfer for an amount of USD900. The amount that will be debited
from his US Bank is
USD 900 USD910
Mr.Prajesh,an NRI from Australia wants to send money to India through

POWER TRANSFER. What is the maximum limit Mr. Prajesh can remit in
a day.
No Upper Limits.
This channel helps to take out the errors associated with a normal wire,
by giving customer a printed wire instruction form and a tracking
number to help customer track remittance online. Which Money2India
channel we are talking about?
Power Transfer
The privacy of the account details of the remitter is ensured, by means

of the state of the art security systems of E Transfer.The bank uses
______ SSL technology to transmit the information into an encrypted
form.
128 bit
Ms.Priyanca has placed a request for USD150 for a Card Transfer. The
amount that will be debited from her MasterCard is
USD 158
Ms.Sheila, an NRI working for PWC US from last 3 years. She wants to
send funds to her father. If she sends through E transfer, How many
days will it take for ICICI Bank to credit her father`s account in ICICI
Bank Raipur.
2 to 3 days. 3 to 4 days
Which of the following statement doesnot stands correct in

Money2India Cheque Transfer?Cheques are accepted at the lockbox
only_____
both of the above are correct If couried to the cheque lock box.
It allows the remitter to avail the added benefit of the credit period
that a credit card offer_____. Which channel of Money2India we are
talking about?
d).None of the above
Rakesh Ashar a software consultant works for IBM UK. He wishes to

send money through Money 2 India. What all benefits he enjoys by
using the Money 2 India facility.
All of the above.
Sachin Shigwan has joined Money2India ACH team recently. He is

trying to understand the concept of Power Transfer . He is confused
with number of currencies in which customer can remit money to India.
Can you help Sachin ?
10 currencies. 9 currencies.

Mr.Shyam is currently residing in Australia and wants to remit funds

through NetExpress. Please advise the Bank in Australia in which he
needs to have an account, to remit funds using the NetExpress facility.
ICICI Bank Ltd DBS Bank
Mr.Gyan is residing in UK and holds a Checking account with Lloyds

TSB Bank. His Bank offers him the Internet Banking facility. Mr.Gyan
will be able to use the NetExpress facility only if his bank offers him the
below mentioned facilities
All of the above.
In E transfer customer can ______.

Both
Mr. Rajesh Gupta wants to transfer high value funds to Mr. Murthy`s
account in Bangalore Branch through Cheque Transfer from US.He
wants to know what is the Maximum upper limit for Cheque Transfer.
No upper limit.
Mr. Phani ,a chartered accountant by profession is working in Axis

Consultancy US. Every month he sends USD 1500 to India for his family
maintenance. However he has to pay USD 5 as a wire transfer charge.
How much will he save on charges if he uses Money2
USD5
Ms. Aparna an NRI planning to come to India to visit to Shri

Siddhivinayak Temple but she does not want to carry enough cash due
to security reasons. Through which ICICI Bank Internet channel she can
donate the fund to Shri Siddhivinayak Temple.
Money2India(Donate2India)
Mr. Javed Sheikh is residing in US and wishes to use the CardTransfer

facility. He enjoys the following benefits if he remits funds using
CardTransfer.
All othe above
Mr. RISHI CHATURVEDI a new joinee in Money2India Team, wants to

know what are the differnent modes of disbursal for a Cheque
Transfer.Can you please help him out.
Direct Credit to ICICI Bank Acct
Net Express facility is available in

UK,Singapore,Australia,France and Germony
Ms.Deepika an NRI, staying in California, wants to remit funds to India

through E transfer. What are the disbursal modes available to her in E
transfer?
All of the above.
Mr Anant wants to transfer funds to India through Money 2 India

Cheque transfer from London. He wants to know from you, how much
will ICICI Bank`s charge as collection charges from him.
10GBP 5 GBP
Ms. Swanandi wants to remit funds to India from United States. What
are the disbursal modes available to her using the Card Transfer facility
?
Credit to an ICICI Bank A/c.
It is generally said that E transfer is the most convenient and simple

method of fund transfer from US. This is because
All of the above.
Rajni is staying in Swansea UK from last five years. She wants to send
funds to India for her brother.Which one is not an option for Rajni`s
brother for receiving money in India through Money2India Power
Transfer.
All of the above.
Rajesh gupta, a techie from US wants to send money to his native

place through online money 2India channel. Which one of the below
channel you would suggest him.
Both Net Express
Which of the following statement stands correct for Money2India?

ICICI Bank Donate2India (money2India) allows to send _____________
donation to leading charitable and religious organisations in India .
Ms Azra has joined remittance team recently. She gets a call from a
customer, who wants to know the countries in which the Cheque
transfer facility is available. Kindly help her out.
USA,CANADA,EUROPE ,AFRICA and SINGAPORE
USA,CANADA,UK ,AFRICA and SINGAPORE

Mr. Javed has placed a request of USD1000 through Card Transfer on
Dec 17. How many requests of Card Transfer of USD1000 each can be
placed by Mr.Javed prior to Jan 17 (Including the first request) ?
5
A person is working in US wishes to remit funds in to an ICICI Bank

however he does not have funds in his US bank account .He can use
card transfer facility to remit funds from his _______ .
MasterCard
Which of the following statement stands true for Power Transfer

Neither the remitter nor the Beneficiary has to be an account holder
of ICICI Bank.
Mr. Ram is currently residing in Singapore and wants to remit funds

through NetExpress. Please advise the Bank in Singapore in which he
needs to have an account, to remit funds using the Net Express facility.
DBS Bank
Ms.Megha, a relationship manager UK gets a call from one of the

customer having a master card with a credit limt 5000GBP. Customer
wants to know how much can he remit through card transfer in a
day.What Megha should tell the the customer?
He cannot remit through card transfer
Mr.Ram, Mr.Syam and Mr.Gyan are currently residing in UK, Singapore

and France respectively. What would be common channels of
remittances they could use to remit funds to their relatives in India ?
Net Express
Mr.Rajeev is in US and wants to open a fixed deposit using cheque

transfer in the name of his wife who is based in delhi .Will he be able
to open the Fixed Deposit for his wife?
YES
Mr. Rohit calls a Customer Service Executive and asks him if there is
any reminder facility for sending remittances through Cheque Transfer.
Yes
Mr. Samir Bhatankar, is very curious to know about the M2I product. He
is very confused with few aspects with regards to Cheque transfer
Procedures. He thinks funds cannot be transferred to an account
outside ICICI Bank in Cheque transfer.
T

Mr.Kiran is an NRI, staying in US, wishes to remit USD1500. he holds a
Visa Card.He cannot use card transfer facility to remit the fund.
T

Ms Swapna Kale, has a list of Beneficiaries to whom she sends money
to India regularly.she has very recently started using cheque transfer
Facility.ICICI Bank RM tells her there is a facility of address book in
Money2India which she can maintain for trac
Yes

Net Express is being offered to remitters in Australia with DBS Bank.
F

Mr. Kailash is a currently residing in Australia and holds a MasterCard.
He can remit funds using the CardTransfer facility.
F

Mr.Jeevan is an NRI Residing in United States and wants to remit funds
to his a/c in India maintained with HDFC Bank. Can Mr.Jeevan use his
Master Card to remit funds using the Card Transfer Facility?
NO

Power Transfer is not a online wire transfer.
F

Currency management
Currency notes in India are issued by
RBI
The notes which are burnt, torn, washed away are
Mutilated notes
The process of accounting takes place at _______ places
3
= under the supervision of vault officer // under the supervision of the
custodian
______________ is the branch nearest to ICMC and does all accounting entries
for ICMC=LOCAL BRANCH//link branch
Customers can approach any bank for refund of their soiled or damaged
notes=TRUE
As per Section 22 of the RBI Act, 1934 the Bank has the sole right to issue
bank notes in India=TRUE
Printed copy of the bond shall be supplied by the Bank free of charge to the
claimant or persons eligible to receive payment if required = TRUE
Solid black circle in raised printing as an identification mark for visually

impaired for a new 500-rupee note = TRUE
RBI reconciling person physically checks the account of ICICI bank held with
RBI to ensure the credit /
debit received = TRUE

The new font size of the numerals on a note of Rs.500 is
13mmx30mm//12mmx27.5mm

recorded by a camera
Currency manager

be identified on the piece or one of the pieces produced by the claimant.
complete number
The new 500-rupee note has
hidden 500 in green belt
___________ will be the ultimate authority in whom the powers to interpret and
enforce the rules are
vested by the RBI= OFFICER
Vertical band behind and to the right side of Mahatma Gandhi`s portrait
contains a latent image = TRUE
Latent Image can be replicated by photocopiers = FALSE

The 100 and 500-rupee notes contain a fully embedded security thread=
FALSE
The prescribed officer can delegate his powers to any other person in the
branch.= NO
Currency manager gives acknowledgement of the cash received to the

branch/ICMC =FALSE
The new bank note contains the portrait of Mahatma Gandhi with a = light
and shade effect and multi -directional lines.
Omron anti copying feature is included in new Rs. 50 and Rs.100 notes.=
TRUE
Section 489 A deals with = the legal procedures to be undertaken if a person

is in possession of forged or counterfeit currency notes or bank notes//
In the new 500-rupee note security thread on the front side = shown as a
continuous black line // partly with words `RBI` and i printed on it
If all the pieces of a mutilated notes are taken together have an area which is
not less than half the area of the note then in this condition will the note be
refundable or not= YES
The inter-branch accounting entries for mutilated notes are checked with the
actual currency received at the ______________ = LINK BRANCH
Branch / ICMC officer receives the acknowledgement of the cash from the
custodian and locks the
remitting box and the key is held with = BOTH // ONLY BRANCH//

alongside the Mahatma Gandhi watermark=TRUE
Coins unfit for reissue are sent to mint for melting =TRUE
Soiled or slightly cut notes should be = freely accepted and exchanged at the
counter itself by the cashier
He cannot make a demand.= TURE
Once the accounting of adjudicated currency notes is complete at the branch

and then at the link branch =FALSE
The __________ can be seen in UV light as blue.
Security thread
microns to _________ microns
160microns
The grammage for Rs.1000
87.5cm
In Rs.5 and 10,________in micro lettering
only the word RBI appears
There are minimum _______ persons for each activity, under camera, with at
least three to four persons inside the processing room at any time
__________________
when it is held on the palm and viewed between 30 to 45 angle
Paper token is prepared in the following
Form DN 1
Caliper thickness is _______ for Rs.10
100 microns
Which of the following is the major portion of a number in a currency note?
7FY XXX432
A claim shall be rejected if
It cannot be identified with certainty by the Prescribed Officer
t carries extrinsic words or visible representations
______________ is a note issued by the bank,does not include government note
Bank note
Bank notes and rupee coins are stocked in the ICMCs on behalf of the= RBI
The number panels of the notes are printed in
fluorescent ink
The cashier gives the customer _______________ if the refund is rejected =

FORM DN 3
Mutilated notes are accepted for exchange under __________________
RBI Note refund rules
A note made by joining two pieces of different notes should be examined

against a table lamp and, if necessary, immersed in soap water to establish
the exact condition of the notes. = TRUE
banknotes are seen under UV
The forged(Counterfeit) notes should be forwarded to the local police for

investigation by filing a First information Report = TRUE
Lamp
dual color
Form ______________ is a token for acceptance of currency from public
DN1
full paid`
______________ is the branch closet to RBI, and doesthe RBI reporting
Link office
have to be marked `rejecte
The cashier attaches the______________surrendered by the customer to the

rejected notes
original token
In which notes the color of the security thread changes from green to blue
when viewed from different angles
100, 500 and 1000 rupee notes
The small coin depot belongs to _________

The Central Government


of________denomination and below
50
What is the first thing that the prescribed officer does to ensure that the
notes received from the customer are adjudicated properly?
The prescribed officer begins the validation of the genuineness of the

currency
Note
RBI can issue currency notes of denominations up to
100000

it cannot be replicated using scanning or photocopy equipment
Section 489 B
declares using forged or counterfeit notes or bank notes as legally
punishable
refund only if he is satisfied that all the conditions have been met
PO`s

the link branch of the valuation and any deviations of the value adjudicated
RBI
____________ contain a fully embedded security thread
All

currency notes
Hand engraved portrait// OMRON//
`rejected`
The pay order stamp is affixed on the notes by
Prescribed officer
recording
Soiled or slightly cut notes should be
freely accepted and exchanged at the counter itself by the cashier
with the RBI
ICMC

old 500-rupee note
Five solid lines
Adjudicated notes ________
have to be sent to the Currency Chest
reasons, the same can be handed over to the
CIT custodian in a sealed envelope

________________ notes are sent for shreadings
Non reissubale
New feature that has been introduced in new bank note
Electrotype Watermark
The Crew members (1Custodian, 1 Driver, 2 Guards and 2 loaders) of the CIT
Van __________to the branches before the start of operations
are introduced

rejected
DN2
rag. This gives the note a unique `feel` and crackling sound.
watermarked paper
Who lays down the note refund rules
Local bank
ICIC//rbi
Bank notes and rupee coins are stocked in the ICMCs on behalf of the
RBI
The cashier pays the customer the exchange value of the notes ordered to be
paid by the
Prescribed officer
The thread that can be seen as a one continuous line when a currency note is
held against light
Security thread

note is held against the light in the new 500-rupee note
shade effect

claimant
Legal representatives
The new bank notes will have an identification mark with an engraved depth
of
160 microns
No half value is paid for
Single number note
shall be paid
to the Banking Department of the Bank. = TRUE

__________ appears between the Mahatma Gandhi portrait and the vertical
band = IDENTIFICATOIN MARK//
A note which is wholly obliterated and has become undecipherable
Imperfect note
Coins of denominations of up to _________ are called `small coins
50
______________ in new 500-rupee note glows under the ultra violet lamp
Ashoka pillar emblem as the watermark
is seen in old 500-rupee note
Form ____________must be given as acknowledgement of the notes rejected

for refund
DN 3
A special intaglio feature has been introduced on the left of the watermark
window on all notes except 10-rupee note this feature __________
helps the visually impaired to identify the denomination.
The grammage for Rs.10 to Rs.500
82 GSM
Micro lettering appears between the Mahatma Gandhi portrait and the
________________ = VERTICAL BAND
The new banknote has paper with increased grammage of ____________ and
caliper thickness of _________
90 GSM (3) and110 microns (5)
Which of the following is true?
Cash balance = Physical cash balance + Adjudicated value of the

mutilated notes
Year of printing appears on ___________ of the banknote
Reverse
PO is satisfied on the strength of an indemnity bond in the prescribed format.
is not required
Any note that is wholly or partially obliterated, altered or undecipherable but

does not include a mutilated note = Imperfect note
Caliper thickness is 105 microns for ___________
500 // 1000
Old coins that are no longer issued by the bank branches for further
circulation
are made up of
Aluminium and cupro nickel
coins of denominations up to ____________ can be issued
Rs 1,000
The currency notes have raised __________________ which can be felt by touch
intaglio printing
thousand rupee notes are printed in
optically variable ink
The cashier ________________ return the rejected notes to the customer
Must // MUST NOTE
Omron is an anti copying feature which appears in the form of
circles below both the sides of the Reserve Bank of India written in the
central top most part of the note
account, the cashier enters the details in the finacle system = true
have to be marked `rejected`
The new bank note has paper with ____________grammage
increased
along with Form DN 1
once a month
The number of piecies and the denomination when multiplied

RBi
The cashier affixes the `cash paid` stamp on ____________ = THE SIDE
BEARING THE POTRAIT OF MAHATMA GANDHI
Processing room register

`Face Value`
under the supervision of the custodian
recordings are kept for _________
40
14.5mmx39mm
12 mm//
Clearing
Amount mentioned in the cheque = match words and figures on the cheque
Vendor delivers the updated payee name file to
Zonal HQ
Clearing functions can be broadly classified as
Both of the above

The process where clearing is initiated is called
Service branch //
The process involved in transferring money through cheques is
Clearing
If data on the cheques is not read correctly
Cheques are rejected
ICICI bank clears the cheque deposited by bank of India customer then such
clearing is called
Outward clearing
An important activity in outward processing is
FINACLE PROCESSING
Once the return charges file is created it has to be converted into
MMBCS format
Start chequeMark application from the desktop = Click on cm_inward icon //

Click on cm_outward icon
Data is captured on which screen = Cheque encoding screen // POWER

ENDING SCREEN
After the data is matched it is forwarded to IVR unit for
Technical scrutiny
Actual process of batch balancing is done in
batch balancing screen
To generate the return memo which command do you select in the

checkmark inward menu
Report command
To seggregate return cheques from the normal lot, cheques are run through
NCR machine using
Both of the ab
Final step in the inward clearing process is
Update payee names in all the accounts where cheques are deposited on
MICR band
Purpose of marking cheque return in Finacle is
Rectify deficit accounts
What do you select after the chequemark inward clearing menu is displayed
Administration tools//
Outward clearing process

another bank
Warrant
RBNL stands for
Received but not listed
To upload files into the finacle server click on
Administration tools
This band gets read at RBI cheques processing center
MICR
If data entered is incorrect the system displays
1//0
Before starting the merging process the system prompts for the zone in
Merge file panel screen
RPC stands for
Regional posting center
What utility is used to upload files into finacle server
ftp
What does the NCR machine does
Captures images of cheques and sorts them branch wise

In the inward clearing menu select MICZ option by
Pressing the numeric key 2 and press enter
Final action after the Finacle processing activity is completed is
Maintain minimum balance in the account
In Finacle menu to select the clearing option either
Both of the above
Final step in the batch balancing process is
Upload files in RBI systems
System displays the background menu on pressing
F4
The upload is carried
Branch wise // zone wise payee name details
In the MICZ screen you type which alphabet to modify the screen
Alphabet M
Along with the payee file what else is given to the vendor to update the data
file = Image files //
First sub activity within chequeMark processing is to
Acknowledge encoding file given by the bank

In the zone field you first type
DATE
Excel format is sent to
Clearing houses as referrals
Type your name, type of transaction, upload filename, in the
Transfer transaction upload maintenance screen
Batch balancing is done because
It provides info about cheques received and the total amount
To mark the returns in checkmark you need to open
Return processing window
To select print queue enquiry in the background menu
Both of the a
Clicking on the reject re-entry option in the document processing menu

displays
Finacle menu screen
The third option on the menu screen is
Input data creator
In the function field type
V for validation run

the clearing cheque
Check deficit field
To upload the validation report in the checkmark select
Transport controller
Which function do you use to start the posting process
alphabet V
entry command in
Administration tools menu
In adminstration process select
Export to legacy-data file creation
Exception field provides reason for which the cheque is
Put on hold
ICTM screen also displays
Both of the above
To commit the debit in customer`s account in Finacle press
F10
To upload the data file, on the Finacle user menu screen type
MCLZOH
Com script promts you to type the name of the script you want to
Execute
To print reports you select which option from the main menu
Option 7
called
Outward clearing
To print PWO report type your preferences in
Print parameter acceptance form
In technical verification process each cheque is checked for alteration
Both of the above
In the ICTM screen you can verify the amount available by checking the
Avail field
--------------------------
The balanced batch files are used in further processes in clearing
Marking cheque returns
When print word screen appears type in the following
Clearing date in the zone code field

Data Protection ..
How many core principles are contained in the UK Data Protection Act 1998?
A person`s marital status does not qualify as personal data:
Principle 4 is
Personal data shall be accurate and, where necessary, kept up to date.
Which of the following is not personal data:
registered UK company number
The Data Protection Act applies to:
Any identifiable personal information about a customer held in any format.
The bank must process a subject access request within _____ days of receipt
and provide the requested data in an intelligible format.
40 days
What should I do if I lose personal data?
Inform the Data Protection Officer so that the loss can logged as a breach
We are obligated to destroy data
In a secure manner which does not prejudice the interests of the

individuals concerned
Does an organisation need to obtain consent before processing sensitive

personal data?
YES
A person`s credit history is personal data:
YES
Personal data shall be kept only for as long as necessary.
Inaccurate data` means `Data which is incorrect or misleading as to any

matter of fact`
A data controller is:
an organisation/individuals which determine the purpose for which and the

manner in which any personal data are to be processed.
Principle 2 is:
Personal data shall be adequate, relevant and not excessive in relation to

the purpose for which it is held.
Personal data shall be adequate, relevant and not excessive in relation to

the purpose for which it is held.
Personal data shall be processed fairly and lawfully.

ICICI BANK UK PLC has outsourced some of its activities to a third party, in
case of any data protection breach by the third party,ICICI BANK UK Plc would
not be held responsible
Principle 1 of the Data Protection Act states that data shall be:
Accurate and kept up to date
In accordance with individual rights
As an organisation we must comply with the Data Protection Act
From the moment we obtain the data until the time when the data has
been returned/deleted or destroyed
Principle 8 of the Data Protection Act 1998:
Safe transfers overseas
What is a subject access request?
A customers request to obtain copies of all the personal data held on their
file.
Is a manager`s assessment of an employee during their probationary period

personal data?
Which of the following are good practices with respect to data protection
Customer details are kept in a common cabinet

USB pen which holds unique reference numbers that can be matched to
individuals on a database is not personal data because it does not hold their
names:
Personal data should be accurate at the time of account opening only.
If an organisation wishes to use data for a different purpose from the original
reason for processing, we need to obtain consent
An employees sickness record is public information:
Information security breaches can result in the following
All
A data processor is:
Any person (other than an employee of the data controller) who processes
the data on behalf of the data controller
Documentary Bills for Collection .. .. 15QUE
Who normally issues the invoice in a trade transaction ?

Seller
What does VAT stand for ?
Value Added Tax
What is an ODBC ?
Outward Document of Bill for Collection
Outward Documentary Bill for Collection
What is the similarity between RR / LR and negotiable instrument ?
Ownership of the documents and the title of goods mentioned are
A bill received from another bank or branch and drawn on a customer for
collection is called ________.
Inward Bill for Collection
If the bill is drawn on a party outside India. Then, it is called as _______.
Abroad Bill
Trade Bill
Foreign Bill
What is a clean bill ?
When the document of title to goods accompanies the bill
When the document of title to goods does not accompany the bill
What is called as `document of title to goods` ?
RR
Bills of exchange collected by the bank is a / an ____ for the bank.
Asset
Liability
If buyer defaults on payment then _________ document is issued.
Notice of Dishonur
Demand Bills and Usance Bills differ with respect to _______.
Delivery of acceptance
Delivery of documents
What is an accommodation bill ?
When the document of title to goods does not accompany the bill
The bill that is not supported by a genuine trade transaction
Invoice is signed by the _______.
Buyer
Seller
What does RR stand for ?
Railway Reciept
For an usance bill the buyer will be asked to first _________ the bill and then
give the documents for delivery.
Make payment
Accept
At regular intervals it is important that pending inward bills for collection are
Tallied
Can Airway Bill considered as a Title for Goods ?
NO
Forex Remittances
Form A2 is needs to submit in case of wire transfer below$ 5000.
What is the major advantage of Exchange Earners` Foreign Currency (EEFC)

Account in case of payments made to importer?
It reduces exchange rate risk
The filled in application FX online application forms are dispatched to the

Web channel Team
Which of the following is described as corporate forex remittance?
Transfer done from current account of the companies for official purpose
Which of the following outward remittances in prohibited as per Foreign

Exchange Management Act 1999
All the above
How many purposes can be included in one SSI?
ICICI bank checks with the client the purpose of Remittances because it has
to report to
RBI
RCA stands for
Recurring cash account
In a corporate outward remittance the remittance is made directly to the

supplier of the goods
What is a Trade RCA?
Trade RCA is trade linked sav
Trade RCA is trade linked savings account product that provides specialized
trade related services only
Under which category of the corporate remittance does the payment of rent,
salary etc through company come?
Non Export- Import related category
Who is a remitter?
One who is sending money.
Which of the following is not contained in the SWIFT message?
Name and code of the receiving bank
In case of process of direct rates who makes the entries in the finnacle?
Mekar
Who fills in the margins and limits in the FX online application form?
The Solution managers
Which of the following methods of remitting exporters` and importers` money

by ICICI is very popular?
Wire transfer
An exporter from India delivered goods to a buyer from abroad. The proceeds
must be repatriated to India with in a period
Six months from the date of shipment
Direct rate clients can call directly to
The Treasury
Retail outward remittance can be made through demand draft
As per finnacle, Ìmport Collection Document` in corporate outward

remittance is classified as
MFC
Treasury reference number is a -----
15 digit number
Which of the following statements is true regarding remittances against

replacement imports
1 one Select
If a public sector company is not in a position to obtain a guarantee from an

international bank of repute against an advance payment has to obtain a
specific w
RBI
Trade RCA is a Zero balance account
Who has to submit the exchange control copy of the bill of entry for home
consumption in case of remittance in foreign exchange exceeds more than
USD 100000 ?
Authorised dealers through whom relative remittance is made
In case of capital goods import of goods is made to India with in ---- form the
date of remittan
3
MT800`s deal with
Travelers` cheque
Who is involved in solving customer queries relating to unidentified Nostro

credits raised by the branch?
GTSU
FX enables a customers to book rates as per their convenience
A foreign currency cheque is payable abroad
If the per quarter trade volume is USD 300K, then the Trade RCA variant is
classified as
Standard
Which is an interface between GTSU and treasury?
FX online
What does SWIFT stand for?
Society for worldwide interbank financial telecommunication.

In FX on call who does the post transaction services ?
Outbound team
can an SSI be given for issuance of FIRC?
In Corporate Inward Remittances, which of the following completes the goods

and export documents flow?
Importer getting goods on presenting the documents to the shipping

company
Which of the following documents is not involved in case of non import

related outward remittance?
FERA declaration
After primary scrutiny of the exporters documents by the ICICI branch the
documents are sent to
The documents are scanned at the branch and digital image is sent to
GTSU via staffware
FX Online is a web based forex platform
When does a Foreign Inward Remittance Certificate is required by a

customer?
When export bills are routed through one bank and remittance come in a
different bank.
The term remittance means
Act of transmitting money and bills
ICICI bank has a dedicated call center to inform the customer about the
arrival of their remittance.
Money transfer done across the borders by a remitter staying abroad to

another beneficiary in India is considered as
Foreign Inward remittance
Remittances by Indians abroad have traditionally been the principle source

of visible earning
Retail outward remittance can be made by wire transfer.
Which of the following is a value added service provided by ICICI through

Trade RCA?
Daily advisory service on email
Clients who are given the privilege to call treasury directly for rates are
termed as
Direct rate clients
Which of the following is true about Exchange Earners` Foreign Currency

(EEFC) ?
The account is maintained only in the form of non-interest bearing current
account
In Door step banking, pick up service is a paid service.
Exporters do not receive the payment from their overseas buyers before
the goods are shipped.
For --------- contracts, the dealer fills up the details in the K+
Forward
In case of process of direct rates deal slip from the dealer is received by the
K - Team
Into how many types does corporate inward remittances classified?
For FX online and FX on call services the user ID and & passwords are
activated immediately after dispatching them to the client.
In Corporate Inward Remittances goods move from exporter to the shipping

company in exchange for the document of title bill of landing
T
What is a Exchange Earners` Foreign Currency (EEFC) Account
An account in foreign currency opened by a resident Indian with an

Authorised dealer bank in a foreign country
Trade RCA has five variants based on
Annual trade volume
Which of the following defines guidelines for carrying foreign exchange

abroad
FEMA
If a public sector company is not in a position to obtain a guarantee from an

specific waiver for the bank guarantee from the SBI
Who issues Know Your Customer (KYC) guidelines?
RBI
which form is the be completed in duplicate for export otherwise than by post
including export of software in physical form?
GR
A client can give more than 1 SSI
Which of the following details is not required to mention in a standard

settlement Instruction (SSI) in a corporate inward remittance?
Export bill for collection

Which of the following services provided by the ICICI helps the clients to
achieve better control over their finances?
Trade RCA
Can remittance by sale of travellers` cheque be as foreign remittance?
Who does the daily calling to inform the client about their remitt
FX on call team
How many methods does ICICI bank offer for remitting exporters` and
importers` money?
Two methods
The remitters bank credits the amount to ICICI Bank`s
Nostro
In addition to value added services, domestic banking features of a current

account are also provided through Trade RCA
Which of the following is not an advantage of standard settlement Instruction

(SSI) in a corporate inward remittance?
ncrease in TAT
Who declares customs assets certificate in corporate outward remittances?
Authorised dealers through whom relative remittance is made

A Bank may allow advance remittance for import of goods without any ceiling
if
The amount does not exceed USD 1,00000 and a unconditional irrevocable
standby letter from an international bank situated outside India
Which of the following documents involved in exported related corporate

inward remittance when payment is not received in advanced?
Form SDF
Corporate outward remittance process who is responsible for entering the

commission amount, SWIFT charges?
The maker
which of the following is a service not provided by Trade RCA?
Dedicated Key Account Manager for classic variant
Form A2 is needs to submit in case of wire transfer below$ 5000.
T
Just verify throught this
----------------
Section: 1. Forex Remittances
------------------------------------------------------------------------------------------------------------
----------------
-Trade RCA has five variants based on
-Both foreign and Indian currency can be held in EEFC
-A Bank may allow advance remittance for import of goods without any
ceiling if
-If the per quarter trade volume is USD 300K, then the Trade RCA variant is
classified as
-Who informs the customer about the inward remittance?
-What is a Exchange Earners` Foreign Currency (EEFC) Account
-QTP stands for
-Which of the following documents is not involved in case of advance to

import related outward remittance?
-Which of the following statements is true?

------------------------------------------------------------------------------------------------------------
----------------
Section: 1. Forex Remittances
------------------------------------------------------------------------------------------------------------
----------------
-A person who is sending money from a foreign country makes payment to his
own bank. This bank is referred as
-Form A2 is needs to submit in case of wire transfer below$ 5000.
-Which of the following documents is not submitted by the importer to the

bank in case of corporate outward remittance?
-Which of the following documents is not involved in case of non - import

related outward remittance?
-Who receives the entries for K+ team?
-If a public sector company is not in a position to obtain a guarantee from an

specific waiver for the bank guarantee from the
reasury reference number is a -----
-Which of the following documents is not involved in case of advance to

import related outward remittance?
-A Bank may allow advance remittance for import of goods without any
ceiling if
-Which of the following statements is true regarding remittances against

replacement imports
KYC for Retail Branch Banking
Identify true statements about I-kit account.
I-kit is a security item, which needs to be in dual custody.
I-kit can be delivered to anyone representing the customer.
SM should tally and reconcile the i-kit on daily basis
A bank can ascertain customer`s details b
Meeting the applicant in person either at his/her residence, workplace or

bank branch

maintained by a bank.
Self-cheque can be an outstation cheque.= false
Identify the true statements. Outstation cheques can be accepted but the
account will be activated only after realization of the cheque.
months old.
T
Identify the documents that can be accepted towards Address Proof.
Domicile certificate
Post Office Saving Bank Passbook
I-Kit is a security item.
The Primary objectives of the KYC Guidelines are
To be aware of the identity of the customer
To be aware of the location of the customer
Customers` funds and the account can be accessed through I-kits
->T
Telephone bill can be accepted as an Identity Proof.
Identify which of the following documents can be accepted as Address Proof
Utility Bills
Voter ID card
PAN Card

Both // proof of identity // proof of address

Identify the true statements.
Outstation cheques can be accepted but the account will be activated only
after realization of the cheque.

applicant.
introduction.
Which of the following documents can be accepted as Identity Proof.
Driving License
PAN card
Identify the true aspects of Customer Acceptance Policy.
Accounts should be opened for a bonafide person/entity and not for

benami/fictitious persons
open an account or close an existing account where due diligence can not
be applied
Identify the true features of initial self-cheque deposit.
It should be a post-dated cheque.
The signature on the self-cheque has to tally with that on the account
opening form( AOF)
Salary accounts should be opened at the work place or branch only
CAP means
Customer Acceptance policy
CAP provides the basic policy guideline for the Customer Identification Pr
the I-kit.
branch to open the account.
The_____________tallies the bulk inventory of I-kits on recepit.
Branch Operations Manager
Identify a true statement about exceptions of initial self-cheque deposit.
Self-cheque is mandatory for salary accounts.
Any self-cheque payable at an outstation location can also be accepted but

the account to be activated only after realization of the cheque
Self-cheque can be an outstation cheq

the same thereby the banker becomes liable to the true owner.
to be adhered to?
The employee must introduce the account with his employee number and
bank account number.
months old.
It is possible to open an account by cash, if the customer submits
Personally visiting the branch with original KYC documents.
" KYC for Retail Branch Banking "

Is Complete bhai .......
from Deepak
Negotiable instruments Acts
What is meant by crossing of cheque? = Putting two parallel lines on the right
top corner of the face of the cheq // Putting two parallel lines on the right top
corner of the face of the cheque // Putting one parallel line on the left top
corner of the face of the cheque // Putting lines on the left top corner of the
face of the cheque
The banker`s duty to honour cheques issued by the customer is limited by

the following conditions
All
Who signs the promissory notes?
Signed by the promissory or the person who makes promise

can file a ________against Hari
Fine fee from Hari
Suit
To whom the promissory note payment is to be made?
Both A&B
Payee
presenting bank has to
All
put a stamp reading `Mutilation Guaranteed, Please Pay` and signed the
guarantee, the cheque can be paid
The provision of Sec 138 of the NI ACT came into effect from ___________
1.4.1989
___________has been made to the holder in due course
Agreement of payment
Written of payment // Oral of saying to pay // payment

of requisite value, as per __________Act
NI ACT
Stamp
his signature below it. Such a notation on the back of the cheque is called an
Endorsement
What is forgery of the cheque?
If any person other than the customer himself, without his specific
authority to sign, signs by copying customer`s signature with the intention to
prejudice that customer

good title to it; is called _________.
`Holder in due course`

The lenders take post dated cheques in repayment of the loan because of
Legal liability for non paymnet of cheques // All of the above //

persons.
Agreement deed
Affirmation // Consideration
What is cheque?
A cheque is an instruction from the account holder to his bank to pay a

certain sum of money to the person named in the cheque
printed by the ________
Drawee
Account holder // bank
If a bill is a demand or usance instrument, a cheque will be
ALL
Demand instrument
A person who draws a Bill of exchange is known as the
Drawee
Drawer
Who issues printed chequebooks for use by its customers?
BANK
person to whom payment must be made, it is called
ALL // Full Endorsement//Blank endorsement

promissory notes the drawer is called the______himself
Creditor and debtor
A cheque is a
Demand promissory note // Demand bills of exchange

_________
invalid // Valid
In what all ways a customer can stop the payment of cheque? = both a and b
// by written request
Payment of a cheque after banking hours is a payment in due course = no
In the bills of exchange, person liable to pay the money is called as the
Drawer // drewee
Which sections of the NI Act defines crossing? = section 123 and 125 //
section 123 and 124

for payment in due course. This is accordance with _______ (section of ACT)?
=80//124//Sec 123 //
If a cheque is crossed, the paying banker cannot pay cash across the counter
= true
accepted within 48 hours
Honoured
Honoured later // Dishonoured
What is post dated cheque?
Only b
A cheque that bears a date later than the date of presentment for payment
getting the fact of dishonour confirmed is called
Legal deed
Protest
Negotiable Instrument Act?
DEmad Draft
A Coin // A currency note

payment
An authorised person
Banker // drawee
What amounts to material alteration? = A holder cannot delete or cancel an

existing crossing
A person who draws a Bill of exchange is known as the ___________ = Drawer

adding______________of __days to the usance period
Grace period ,3
Where is endorsement made?
ALL
Endorsement is made on the front right corner of instrument//

Endorsement is made on the Front of instrument // Endorsement is made on
the front right corner of instrument // Endorsement is made on the back of
instrument

the order of, a certain person or to the bearer of the instrument is called
ALL
Promissory Notes // Cheques // Bills of Exchange

bill of exchange or cheque is a negotiable instrument = false
customer till the date arrives?
Post dated cheques
If both order or bearer is written on an instrument, it will be treated as
A bearer instrument
The drawee of a cheque is_______
Debtor
Customer // payee // bank
What is the transferee or the `holder` of the instrument called
The owner of the instrument
29th Sep 2007, then it is
Not a postdated cheque // Postdated cheque
A negotiable instrument must be
can be both conditional and unconditional
Depends upon the persons // Conditional // Unconditional

whereasa a ________ instrument can be transferred by mere delivery
Bearer instrument
Who gets a better title than the transferor
A drawer in due course
A holder in due course
Who should date the Cheque?
Any one of the above
Drawer
automated reader sorter machines.
written with pen
Ballpoint pen // Magnetic ink
Previous month
Of the year // relevant month
Who can `transfer` an order instrument by èndorsing` it?
Banker
All of the above // Drawer //

immediately,______________will be payable by the drawer
Simple interest
Compound interest
The promise to pay whenever payee demands payment, is called
ALL
Usance promissory note // Demand promissory note
A bill of exchange contains an = Promise // order
take _________ cheques from their borrowers
ALL // Post dated
If cash payments are of Rs 10 lakhs and above, the bank has to obtain a
________ from the customer stating the purpose of the withdrawal.= consent //
leter
The Banking ombudsman is a legal representative who fights for the

customer`s cause against the bank= true
customer approach the banking ombudsman in this case? = yes

years ago? = yes
is dishonoured?
up to one year or asked to pay a fine of up to twice t

customers ?
Or order`
Or bearer`
If the drawees name is not mentioned in cheque it is = invalid chaque
The usual form of signature in case of limited companies is as follows
For and on behalf of Company`s name (signed) Company staff
For and on behalf of Company`s name (signed) Director
entity and the position of the signatory
Original stamp
Rubber stamp
Without the signature ,the cheque is
Not Valid
after it is revalidated by the drawer.
Stale

cheque had been missing
None of the above // The creditor is duty bound to make payment to the
holder in due course who `presents` the instrument to him for payment //
The debtor is duty bound to make payment to the payment in due course
who `presents` the instrument to him for payment // The debtor is duty
bound to make payment to the holder in due course who `presents` the
instrument to him for payment

_________
Credited,payer // Credited,payee

drawer
Civil // Criminal
The date in the promissory note should be in left corner = false
The undated cheque is not valid but the bank can write the date on the
cheque = no

record by the banker = true
`presents` the instrument to him for payment = true

customer at the time of payment,
The serial number of the cheque

__________________ as per stamp act.
Judicial Stamps // banker signature
Non Judicial stamps
A cheque crossed specially to a bank can be collected only by that bank =

true
What is Promissory Notes?
ALL // An instrument in writing containing an unconditional promise,to pay

a certain sum of money to a certain person or to the bearer of the
instrument.Signature is not necessary // An instrument in writing containing
an unconditional promise signed by the maker to pay a certain sum of money
to a certain person or to the bearer of the instrument
only after 12 months,is it valid cheque = NO
If a person promises to supply goods, it is not a promissory note
True,it should be to pay money to another person not goods

Current account holder`s cheques are printed with the word____________
Or bearer`
Or order`
Partners of a firm are called
Pillar of the firm
Distributors of the firm // Agents of the firm
What is not required for transfering the bearer instrument? = endorsement

receiving the instruction to prevent any dispute in future = true
Special crossing is defined in Sec___of the NI ACT = sec 124
course?
The creditor
The receiver // the customer // The Debtor
The requirement of endorsement should be
Unbroken and can be irregular
Unbroken and regular // BROKEN//Alphabetically
the drawee.
Any one holding the bearer instrument, can claim the amount from the
drawer // Any one holding the bearer instrument, can claim the amount from
the drawee.
If the account is operated by an authorized agent then cheque should contain
a `per pro` signature
from the
Debtor and creditor // payee // Creditor // Debtor

attached to the cheques. Such an attachment is called an __________-
Endorsement paper // Attachment paper //Allonge

alteration of cheque = NO
________ is defined as a bill of exchange drawn on a specified banker and not

expressed to be payable otherwise than on demand?
Demand draft // cheque
____________ and networking makes it possible to access data relating to

customers from any branch at any place = all of the above //
nationalization // centralisation
The drawer is the person who makes and signs the promissory note =TRUE
-In case of Death, insolvency or insanity of the drawer before date of
cheque,postdated cheque should not be paid = TRUE
is held :TURE
Who signs in the cheque?
Both a and b // Drawee // Drawer
In which year was the NI ACT passed?
1981 // 1881

as to bind the firm
Always

date for the payment
Drawer // Banker // drewee

is________while the latter is the ___________
Debtor and creditor

If a cheque is crossed and restricted, its mode of payment is
ALL // Conditional act // Treated as a condition // Not treated as a condition.
Who issues the currency notes?
The Governor of the Reserve Bank of India
Transferring of ownership, free from defect, through endorsement and

bearer instrument is called
Transferability // Negotiability

for payment in due course. This is accordance with _______ (section of ACT)
Sec 80 // 123// 124
the payment of the cheque = necessary
Chairman of a bank can be appointed as an Appellate authority.
NO

ombudsman with diligence? Can BO reject the complaint?
Yes
Banking ombudsman is a person who handles customers in a bank
Can a banking ombudsman reject a complaint at any stage
Yes

in the judicial court / tribunal?
NO
years ago?
NO
The Banking ombudsman redresses complaints that are mentioned in clause

5 of the banking ombudsman scheme

complainant to ombudsman?
Yes
Banking Ombudsman is a quasi judicial authority appointed by RBI
Any official working in RBI can be appointed as a Banking Ombudsman.
Can a bank reject an award passed by the banking ombudsman?
Yes

complaint with bank?
No
The Banking ombudsman is a legal representative who fights for the cause of
the customer against the bank
Can a depositor deposit more than one cheque at a time?
Yes
Appellate authority allows further period of 30 days to the bank and the
complainant to file an appeal.
banking ombudsman
T
NO

the complainant Can the case be rejected by Banking Ombudsman (BO) ?
Yes

appellate authority.
banking ombudsman.
ombudsman.
shareholders meeting
Appellate authority has the power to dismiss an appeal.
The loan application of Mr. Gaurav has been rejected on the basis of the past
approach the banking ombudsman in this case?
Yes
Can a complaint be lodged on an issue pending with tribunal?
NO
Banking ombudsman scheme is revised in the year 1997.
NO
case?
Yes

the banking ombudsman.
A complaint can be filed by calling Ombudsman on phone.
ombudsman within one week of accepting the award.
shareholders meeting.

complainant causes loss or damage to the complainant?
Yes
Pension of Mr Verma for the month has not been disbursed because the bank
customer approach the banking ombudsman in this case?
Yes
Mr.Lal could not make an urgent bank draft even though he made his request
ombuds
Yes

ombudsman?
T
on the award passed by the ombudsman?
ombudsman within one week of accepting the award.
to accept the money because the customer gave small denominations notes
ICICI bank has a centralised tracking system for tracking a customer

complaint received from the ombudsman
-RBI has advised all the banks to place all awards passed by the ombudsman
before the
-How much time does Appellate authority give both bank and the
complainant to make an appeal?
A bank should inform the compliance of award passed by the ombudsman

within
-In of rejecting an award passed by the ombudsman by the bank, the bank
should approach the appellate authority with in
Banking Om Indemnity taken on Stamp paper from the customer while

issuing duplicate DD is required to be filed in ?
DLCAN file
Security Items File
Crossing of DD is mandatory before issuing to the customer ?

T
What is the Anywhere limits for issue of DD for RCA and NRI Account
Up to Rs.1 Lac
Up to Rs.49,999.99 inclusive of comission
What is the cutoff time for accepting RTGS request from customer on normal
working days from Monday to Friday ?
5:00PM
2 pm
If Staffware is not available, which process is to be used for carrying out a

RTGS Transaction ?
FCRM
RTGS Tracker
If the amount of DD is Rs. 1,25,000, which code is to be punched on left panel

of the DD ?
OL
TL
What is the option for hotlisting DD/PO in Finacle ?
HLDD
CANDD
Which account is credited for the PO amount while making entry in Finacle ?
IP.PO
IC.PO
Above which amount, there is special stationery to be used for printing of a

DD
10 Lacs
Which platform is used for making a RTGS transaction ?
Staffware
How many employees should sign the DD / PO for amount above Rs.25,000/-
Any 1 employee and BOM / BM
Any 2 Employees in the grades of SO and above
Request of DD/PO through Cash can be accepted only up to the following

amount ?
Any amount, with Identity proof and PAN Card for amount above
Rs.49,999.99
Any amount, with PAN No Copy for amount above Rs.49,999.99
How many players are involved in a DD transaction ?
5 /
Which option in Finacle is used for cancellation of DD inventory ?
Transfer to DDCAN through IMC Option
Transfer to DLCAN Through IMC option

What is the minimum amount of transaction is required for making a transfer
through RTGS ?
Rs.25,000
50000
Which option is used for printing report by CSM / BOM for purpose of
reconciling physical stock of DD/PO inventory with the stock available in
Finacle ?
ISRA
A customer has come to inquire about DD charges for X Amount of DD. Which
option CSO will use in Finacle to calculate the DD charges ?
DLCAN
ICIDDCAL
Which account is credited for the DD amount while making entry in Finacle ?
IB.DD
If the amount of DD is Rs. 1,25,000, which code is to be punched on right

panel of the DD ?
Revalidation of any DD can be done for how much period ?
6 month
3 Month
budsman Scheme 2006
Service Channels and Operations Management
If a customer selects ùltra fast cash` option-the ATM automatically dispenses

Rs. 3000 and prints a receip
Which of the following denomination notes is not dispensed by ATMs?-all of

the above
POS terminals accept only credit cards.=false
Which of the following services cannot be provided by an ATM?= none of the

above
Which is not available through internet banking?=demanda draft//BOTH
Up to how many times can a customer change his ATM PIN = there is no limit
Customer can transfer fund from ICICI Bank Account to the registered payee
account in other bank through ATM=TRUE
Branches are the most effective sales channel= true

A bank will prefer to use the services of multiple agencies for maintaining its
ATM network. =false
If a customer has forgotten the ATM PIN and his PIN remains blocked for 90
days, the bank will automatically send the new PIN.=false
When was internet banking launched in India?=1997
A customer can print a detailed monthly statement at ATMs.=false
New generation banks need to handle credit management at branch

level.=false
Customers can deposit cash in drop boxes available at ATM centres=false
When using phone banking, waiting time is more for? =none of the above//
Why does the bank block the ATM access if a user makes a certain number of
wrong PIN entries?
to prevent fraud
In case of cash deposits or cheque deposits at ATM, no message goes to CBS.
T
Phone banking is limited to giving account information to account holders.
Which of the following is a traditional service channel?
Internet banking
POS
Phone banking//NONE
Once the ATM PIN is blocked after exceeding the maximum number of wrong
attempts, the customer can access the ATM after 24 hours with the correct
PIN.
Customers no longer value the physical contact with the branches.
ATM can be considered as an alternate service channel.
The ATM PIN gets blocked if more than five attempts are made with wrong
PIN.
Tip adjustment in a completed transaction is possible only when the customer

enters his PIN to retrieve the transaction and adjusts the amount.
F
Cash replenishment frequency depends upon number of the transactions and
cash dispensation at the ATM.
In case of technical malfunction, the security guards at ATMs are trained to
rectify the problems
call the helpdesk and report the problem
Advanced Encryption Technology helps to
ensure that customer`s messages are safe and secured
With net banking and phone banking gaining popularity, branches have lost
their importance as a channel for sale and delivery of banking services.
When a customer uses ATM, his card number and PIN are verified by the ATM
computer.
When it comes to cheque deposits, which one of the following is preferred by

customers?
Depositing the cheque in drop boxes available at ATM centres
Banks do not entertain any claim for unauthorised cash withdrawal using ATM
cards.
Requesting stop payment on a cheques is not possible through internet

banking.
F
CBS stands for Central Banking System.
ATM PIN contains ---------- digits.
When two banks link their ATM networks on a bilateral basis they don`t pay
any charges for using each other`s ATM.
In the newer ATMs, the customer needs to keep his card in the slot until the
transaction is over.
PINs for new accounts are generated by CBS.
A bank owns an ATM even if it is set up and maintained by a third party.
POS stands for Point of Settlement terminal.
Through internet banking customers can directly access CBS.
F
Avoiding intervention by the bank staff in transaction processing helps to
Both of the above
As per RBI guidelines, banks cannot outsource cash replenishment function.
The customer is issued an ATM PIN over the phone.
A customer should have advanced level of computer skills to operate internet

banking.
How is a transaction validated at an ATM?
Through PIN authentication
ATMs located in the offices of a corporate customer is known as
Work-site ATM
ATM PIN can be changed at ATM terminals.
Workflow system is
a resource management concept

A mini statement of account obtained at ATMs contains details of last ________
transactions in that account.
12
15//10//8
Majority of the ATMs can dispense only 40 pieces of currency notes at one
time.
Customers can transfer funds from an account with one bank to another
account with a different bank.
Which of the following transactions costs the least?
ATM Transaction
Branch Transaction//internet
Which of the following is a benefit of alternate channels?
All
POS terminals read the information encoded in the magnetic strip behind the
card.
What facilitated centralisation of operations?
Both
Branches can sale gold coins.
Which of the following is not available under fund transfer function of ATMs?
Buying cinema tickets/ airline tickets/ railway tickets
Which of the following connects an ATM to a central computer?
V-sat
All of
Branches are the most effective sales channel. = TRUE
If a customer is not willing to remember the ATM PIN, he should share it with
one of his close relative or write it down.
If a customer is using an ATM of a different bank, he cannot = none of the

above//view and print statement
An ATM is linked to a central computer known as
host//SWITCH
bank`s ATM, VISA recovers a charge from SBI which is known as
Service charge // Interchange

Identify the major hurdle that caused slow growth of internet banking during
the initial five years.
Illiteracy
Poor and costly telecommunication
Enabling customers to complete most of the routine transactions by

---------------- has controlled the cost of phone banking.
IVR
ve
All
A customer cannot utilise ATM value added services offered by his bank when
he uses the ATMs of other banks.
RBI permits only banks to own ATMs.
Workflow system is = a resource management concept
A bank`s POS cannot process the transactions of other bank`s cards.
The ATM PIN gets blocked if more than five attempts are made with
CBS is know
Internet Banking System

-Which of the following is a traditional service channel?
-What makes the alternate channels a cheaper option?
-ATM stands for
-Which is not available through internet banking?
-All POS terminals are capable of storing transactions.
-The customer is issued an ATM PIN over the phone.
- -When a customer uses ATM, his card number and PIN are verified
by the ATM computer.
-If a customer selects ùltra fast cash` option
-Customers can deposit cash in drop boxes available at ATM centres.
-An ATM is viable if it handles ------------ transactions per day on an

average.
A note made by joining two pieces of different notes should be examined

against a table lamp and, if necessary, immersed in soap water to establish
the exact condition of the notes.
ICMCs (including ICICI) are the RBI-authorized banks, acting as currency

chests to facilitate the distribution and circulation of the currency among the
banks and their branches.
T
The prescribed officer can delegate his powers to any other person in the
branch.
NO
account, the cashier enters the details in the finacle system
Once the accounting of adjudicated currency notes is complete at the branch

Omron anti copying feature is included in new Rs. 50 and Rs.100 notes.
If all the pieces of a mutilated notes are taken together have an area which is
not less than half the area of the note then in this condition will the note be
refundable or not
Yes
Vertical band behind and to the right side of Mahatma Gandhi`s portrait
contains a latent image
Customers can approach any bank for refund of their soiled or damaged
notes
T
shall be paid
to the Banking Department of the Bank.
Printed copy of the bond shall be supplied by the Bank free of charge to the
claimant or persons eligible to receive payment if required

alongside the Mahatma Gandhi watermark
The prescribed officer is a bank official authorized by the RBI to supervise

refund of soiled/mutilated currency notes.
He cannot make a demand.
RBI reconciling person physically checks the account of ICICI bank held with
RBI to ensure the credit /
debit received
T
denomination, and also depend on the extent of damage to the notes.
Coins unfit for reissue are sent to mint for melting
Currency manager gives acknowledgement of the cash received to the

branch/ICMC
ICICI Bank is authorized by RBI to establish currency chest as a part of ICMCs
The forged(Counterfeit) notes should be forwarded to the local police for

investigation by filing a First information Report
The 100 and 500-rupee notes contain a fully embedded security thread
F
Latent Image can be replicated by photocopiers
-The new font size of the numerals on a note of Rs.500 is
12 mm
Micro lettering appears between the Mahatma Gandhi portrait and

the
vertical band
DN 2 register
------------------------------------------------------------------------------------------------------------
----------------
" Currency management " Is Complete ........
From Deepak
The date in the promissory note should be in left corner
The drawer is the person who makes and signs the promissory note
T
Stale cheque can be paid if the cheque is dated more than 6 months
NO
If the drawees name is not mentioned in cheque it is
Invalid cheq
Banks make physical presentation of bills
The amounts of cheque in words and figures should tally
A payee should not be a certain person True or false

authorised signatories as per the operating instructions

alteration of cheque
NO
paying banker will refuse payment

record by the banker
The promise to pay should be unconditional
Yes
the payment of the cheque
necessarily
A payees name has to be necessarily specified in cheques
Yes
`delivery`.
amount in words cannot be paid
cheque
NO
----------------------------------------------------
In case of Death, insolvency or insanity of the drawer before date of

cheque,postdated cheque should not be paid
`delivery`.

bill of exchange or cheque is a negotiable instrument
ou are a customer service officer in a bank and have got up from your desk
after a busy day to go for lunch.You see a senior citizen drooping in with
trembling hands desparately looking for help. What should you do?
What is forgery of the cheque?If any person other than the customer
himself, without his specific authority to sign, signs by copying
customer`s signature with the intention to prejudice that customer
What is usance promissory note?1,2
If the cheque is mutilated or torn by accident, the drawer has to confirm in

________________that the cheque can be paid2,3
A cheque is aDemand bills of exchange
Who should date the Cheque?Drawer

good title to it; is called _________.`Holder in due course`
Which of the features are not considered as condition?1,3

Who issues printed chequebooks for use by its customers? Banks
amount in words cannot be paid false
Which of the following are the three negotiable instruments?1,3,4,

promissory notes the drawer is called the______himself Creditor and debtor

of requisite value, as per __________Act Stamp

for payment in due course. This is accordance with _______ (section of ACT)?
Sec 85
printed by the ________ Bank
chequeNo
person to whom payment must be made, it is calledBlank endorsement
A negotiable instrument must beUnconditional
accepted within 48 hours.Dishonouredwrong

__________________ as per stamp act.Non Judicial stamps

date for the paymentDrawee
What are the methods to write a usance bill1,2,4
Banks make physical presentation of billsFALSE

_________Validwrong

paymentDrawee
customer till the date arrives?Post dated cheques
What are the words, `for value received` in a promissory note and bill of
exchange considered asAffirmation by the drawer
entity and the position of the signatoryRubber stamp
The drawee of a cheque is__________ Bank
If a bill is a demand or usance instrument, a cheque will beDemand

instrument

maker, directing a certain person to pay a certain sum of money only to, or
to the order of, a certain person or to the bearer of the instrument is
calledBills of Exchange
true
What is cheque?A cheque is an instruction from the account holder to

his bank to pay a certain sum of money to the person named in the
cheque

adding______________of __days to the usance periodGrace period ,3

immediately,______________will be payable by the drawerCompound interest
presenting bank has toput a stamp reading `Mutilation Guaranteed,
Please Pay` and signed the guarantee, the cheque can be paid

whereasa a ________ instrument can be transferred by mere deliveryBearer
instrument
Who signs in the cheque?Drawer

bill of exchange or cheque is a negotiable instrumentFALSE
If a cheque is crossed and restricted, its mode of payment is Not treated as

a condition.

alteration of chequeNo
The date in the promissory note should be in left cornertrue
A person who draws a Bill of exchange is known as the ___________Drawer
What are the characteristics of negotiable instrument?2 to 7
To whom the promissory note payment is to be made?Payee
What are the conditions which attract the penalty?1,3,4

____________Relevant month
Where is endorsement made?Endorsement is made on the back of

instrumentwrong
What is Promissory Notes?An instrument in writing containing an

unconditional promise signed by the maker to pay a certain sum of
money to a certain person or to the bearer of the instrumentwrong
`presents` the instrument to him for paymenttrue
What is not required for transfering the bearer instrument?Endorsement

can file a ________against HariSuit
______ is defined as a bill of exchange drawn on a specified banker and not

expressed to be payable otherwise than on demand?Demand draft

persons.Consideration
Who signs the promissory notes?Signed by the promissory or the person

who makes promise
If both order or bearer is written on an instrument, it will be treated

asAbearer instrument
If a person promises to supply goods, it is not a promissory noteTrue,it

should be to pay money to another person not goods
after it is revalidated by the drawer.Stale
Stale cheque can be paid if the cheque is dated more than 6 monthsNo
the payment of the cheque Necessary

cheque had been missingThe debtor is duty bound to make payment to
the holder in due course who `presents` the instrument to him for
payment
29th Sep 2007, then it isPostdated
chequeTransferring of ownership, free from defect, through endorsement and

bearer instrument is calledNegotiability
When a cheque being presented for payment, the following needs to be

checked to confirm that the cheque is in order 1,2,3,4,6,7
A bill of exchange contains anOrder
The lenders take post dated cheques in repayment of the loan because of
Criminal liability for non payment of cheques
In the bills of exchange, person liable to pay the money is called

astheDrawee
course?The Debtor
To confirm the date of the cheque presented for payment,the bank has to
check whether it is 1,2,3
Partners of a firm are calledAgents of the firm

drawerCriminal
Bearer cheques are payable to the person who is in ____________ of the

instrument1,2

customers ?Or bearer`
Who gets a better title than the transferorA holder in due course
A payees name has to be necessarily specified in chequesYES

authorised signatories as per the operating instructions true
The provision of Sec 138 of the NI ACT came into effect from
___________1.4.1989
The banker`s duty to honour cheques issued by the customer is limited by

the following conditions1 to 4
In which year was the NI ACT passed?1881

attached to the cheques. Such an attachment is called an __________-Allonge
automated reader sorter machines.Magnetic ink
What is post dated cheque? A cheque that bears a date later than the
date of presentment for paymentwrong
the drawee. Any one holding the bearer instrument, can claim the
amount from the drawee.

record by the bankertrue
___________has been made to the holder in due coursePaymentwrong
The drawer is the person who makes and signs the promissory notetrue
option
take _________ cheques from their borrowersPost dated
only after 12 months,is it valid chequeNo,It is stale cheque
The requirement of endorsement should be Unbroken and regularwrong
getting the fact of dishonour confirmed is called Protest
Without the signature ,the cheque isNot Valid

If the account is operated by an authorized agent then cheque should contain
a `per pro` signature

_________Credited ,payee
A payee should not be a certain person True or false false
`delivery`. True
Who issues the currency notes?The Governor of the Reserve Bank of

India
The promise to pay should be unconditionalYes
is held
TRUE
is dishonoured?The drawer may be imprisoned for up to one year or
asked to pay a fine of up to twice the amount of the cheque or both
In case of Death, insolvency or insanity of the drawer before date of

cheque,postdated cheque should not be paidtrue
Current account holder`s cheques are printed with the word____________Or

follower` / Or banker` / Or bearer`
paying banker will refuse payment TRUE
his signature below it. Such a notation on the back of the cheque is called
anEndorsement
from the _________ Debtor

as to bind the firmAlways
customer at the time of payment,The serial number of the cheque
If the drawees name is not mentioned in cheque it isInvalid cheque
The promise to pay whenever payee demands payment, is calledDemand

promissory note
Negotiable Instrument Act? A currency note
Who can `transfer` an order instrument by èndorsing` it?Payee

is________while the latter is the ___________ Debtor and creditor
The usual form of signature in case of limited companies is as followsFor and

on behalf of Company`s name (signed) Director
What is the transferee or the `holder` of the instrument calledHolder of the

instrument / Transferee of the instrument

expressed to be payable otherwise than on demand?A cheque

authorised signatories as per the operating instructionstrue
The amounts of cheque in words and figures should tally true

the order of, a certain person or to the bearer of the instrument is
calledCheques
is dishonoured?The drawer may be imprisoned for up to one year or
asked to pay a fine of up to twice the amount of the cheque or both
automated reader sorter machines.Magnetic ink
In which year was the NI ACT passed?1881

attached to the cheques. Such an attachment is called an __________-
Endorsement paper

persons.Consideration
Which of the following are the three negotiable instruments?1,2,3

good title to it; is called _________. Bearer in due course/Transferor in due
course

of requisite value, as per __________Act NI ACT
What is Promissory Notes?An instrument in writing containing an

unconditional promise signed by the maker to pay a certain sum of
money to a certain person or to the bearer of the instrumentwrong
In the bills of exchange, person liable to pay the money is called as the
Drawer
The promise to pay whenever payee demands payment, is calledDemand

promissory note
Banks make physical presentation of billsFalse

date for the paymentDrawee
The promise to pay should be unconditionalYes

_________Valid

promissory notes the drawer is called the______himself Creditor and debtor
To whom the promissory note payment is to be made?Payee
Negotiable Instrument Act? A Coinwrong

whereasa a ________ instrument can be transferred by mere deliveryBearer
instrument
What are the methods to write a usance bill2,3,4

expressed to be payable otherwise than on demand? None of the above
A person who draws a Bill of exchange is known as the ___________Drawer

bill of exchange or cheque is a negotiable instrument false

authorised signatories as per the operating instructionstrue
only after 12 months,is it valid chequeNo,It is stale cheque
The provision of Sec 138 of the NI ACT came into effect from
___________1.4.1989

customer at the time of payment,The serial number of the cheque
Current account holder`s cheques are printed with the word____________Or

banker`
The usual form of signature in case of limited companies is as followsFor and

on behalf of Company`s name (signed) Direc
In what all ways a customer can stop the payment of cheque?
Both a and b / By oral/ By consent of payee
________ a cheque makes it safer by preventing the payment of cheque in

cash.
Without crossing a cheque
If a cheque is stopped by the drawer,the bank cannot make___________
Payment of cheque
____________ and networking makes it possible to access data relating to
customers from any branch at any place
NationalisationCENTRALISATION
Section 31 of the NI Act defines the duty of the paying banker to honour
cheques issued by the ________ having sufficient funds available for payment
Drawer
The apparent tenor of the instrument should be as per drawer`s intention and
instructions
TRUE

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The file containing RTGS transaction details for the day would be updated

A cheque crossed specially to a bank can be collected only by that bank

Which of the following do not restrict the negotiability or transferability of the

Any change, which alters the business effect of an instrument of cheque is

Payment of a cheque after banking hours is a payment in due course NO

An acknowledgement is issued to the customer giving the date and time of

The payBanking originated in Babylonia inee can give notice of dishonour

Which sections of the NI Act defines crossing? Section 123 and

What is meant by crossing of cheque? Putting two parallel lines on

A holder can delete or cancel an existing crossing No

PEEP stands forPlace for everything and everything in it s place

Bucket 2 items areNeeded But not Regularly

During S3 what activities need to be performed Cleaning

Examples of Bucket 5 items are1,2,3

A Front View depicts the storage areas in the workplaceTRUE

Where should stationery(daily usage) be keptTop drawer of the pedestal

Red Tagging is a one time exercise FALSE

Red tag items are1,3,4

S5 is ideally started at the beginning of the Five S implementation plan and

Printers must be checked every fortnight / day / hour

Examples of Bucket 1 items are1,2,4,5

Making of autonomus calander is the Part of S3FALSE

Sorting meanssegregating everything at the workplace into needs and

Poka yoke is a mistake proofing device

In a Five S Common Place, inventory levels should ideally be zero.TRUE

Missing Files/Papers can be detected in which step of Five S S2 / S1 / S3

Which of the following are rules according to which layouts are to be

Bucket 3 items areNeeded Regularly But Excess in Quantity

Examples of Bucket 3 items are1,2,4

A kanban card should contain1,2,3,6

Systematic arrangement means putting things in their proper place

Bucket 1 items areNeeded Regularly

In S2, which of the following rules apply1,3,4,5,6

Which of the following are characteristic of a Five S project1,3,5,6

It is essentail to have Policy for Document Retention Period for the

Kaizen meanschange for good

Kanban means purchase order format / card index / card signal

Five S Common Place is for1,2,4,5

A work station is the smallest unit of a workspace or an office

The objective of S5 is1,2,4

What is the intent of S4Give guidelines/Standards for sustaining Five S

What is a needed itemOne that is critical in terms of existence at the

S5 stands for ________.Self Discipline

Standard Operation Procedure for a Printer is made in Five STRUE

A red tag register2,3

The purpose of the workplace is defined in which step of Five S Systematic

Bucket 4 items areWanted But Not Needed

Where should files required on a monthly basis be kept3,4

S3 Helps in Detecting Subtle Abnormalities

Which of the following fields belong in an autonomous calendar2,3,4,5,6,7

One of the major tasks of S4 is to make the workplace visually managed

Which of the following statements is true1,2

Five S Common place should have a Kanban Card.FALSE

Spic-n-Span meansEnsuring everything in the workplace stays clean

One of the requirements of S5 is that all employees in the department /

Kaizen process aims at1,2,4

1. Sorting 2. Spic and span 3. Standardisation 4. Systematic arrangement

Red Tag is an action plan in 5W 1 H format.TRUE

Bucket 5 items areScrap

The Policy of Inventory Management System is not necessary in the work

The label of the file contains following Fields 1,2,3,4,6

S3 MeansCleaning With Meaning

Which of these are needed items at a branch front office1,3,4

A Hanging Wire in the workplaceShould be Red Tagged.

-Volatility (s) is normally in the range of _ to _ for government

-Volatility (s) is normally in the range of _ to _ for an equity

-Volatility (s) is normally in the range of _ to _ for an average

-Volatility (s) is normally in the range of _ to _ for an equity

-Beta indicates a stocks ____ _ relative to the market