Sunil Kumar

Mob: - +919560243831
E-mail: - sunilkumar200812@yahoo.com

Date of Birth: 21-Aug-1986

To seek a position in an organization where I can utilize my knowledge to

make a productive contribution to the organization using the experience in
this field I want to excel my career.

6.9 years Experience.

Working As System Support Engineer choice Solutions Pvt. Ltd. from 2nd May. 2016 to till
date.

Responsibility

Managing Firewall Cyberoam.

Creation and management of Domain and user accounts as well as assign access rights and
permission to use internet facility.

Installation & Configuration of Network printers & Scanner and its basic level of
troubleshooting.

Configuring & Managing DNS, DHCP & Active Directory.

Managing Permissions on shared Drives.

Manage all the inventory of PCs.

Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.

Handling all desktop hardware & software related problem.

Maintain the assets of pc's and laptops.

VPN Configure on Client Machine.

Worked Experienced
System Admin in Coligent Technology Pvt. Ltd. from 3rd March 2015 to 2016 April.

Managing Firewall (cyberoam)

Managing/configure Windows Deployment server.
Configuration of Avaya / Grandstream Hard Phones.
Handling Vonage tool.
Managing Nextiva Business tool

Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.

Maintaince of computer hardware systems and system assembly.

 Maintain the assets of pc's and laptops.

Installation & Configuration of Network printers & Scanner and its basic level of
troubleshooting.

Manage all the inventory of PCs.

Configuring & Managing DNS, DHCP & Active Directory.

Creation and management of Domain and user accounts as well as assign access rights and
permission to use internet facility.

Managing & Monitoring Network & Coordinate with Vendor.

Installation of Antivirus,

Experience in installation of Windows, configuration, Technical troubleshooting, support of

server Hardware, operating systems, Microsoft application software and peripherals,
Windows 2000, 2003, 2008, Windows XP & Windows 7.

Since Nov. 2013 to 2015

Worked Experienced
.
IT Executive in Onepointone Pvt. Ltd. from 20th Nov. 2013 to 2015 Jan.
Managing CCTV camera.
Microsoft Outlook, Outlook Express configuration, backup,
Managing Permissions on shared Drives.
Troubleshooting & Maintenance as an End User Problems related to LAN Network and Hardware.
Managing/configure Windows Deployment server.
Configuration Avaya Phones.
Troubleshooting of All types of network Printers. And Configurations.
Assembling of Systems, installation of OS and softwares.
Handling all desktop hardware & software related problem

Since Feb 2012 to Nov 2013 TRIMAX INFRASTRUCTURE & SERVICES LTD

Site: HEROBPO Management services Pvt. Ltd.

I am working with Trimax Infrastructure & services LTD. as a customer Support

Engineer. Trimax Infrastructure & services LTD. is an ISO 9001:2000 certified IT support
company based in Gurgaon. Trimax offers multiple portfolios of solutions and services
for corporate IT infrastructure. Trimax provides complete Facility Management
Services (FMS), Application Development & Integration (ADI), Managed Network
Services (MNS), System Integration Services (SIS), Server Support Services (SSS),
LAN/WAN and/or Desktop system support in all over India.
Since June 2010, I have been working as a customer Support Engineer. With one of the
major client i.e. HEROBPO Management services, Gurgaon, Haryana to fulfill their
complete FMS requirements which includes:

1) E-Mail System Management

 2) McAfee 8.8

3) Printer Support Services

4) Desktop Support Services

5) Vendor Management

6) Asset Management

Since June 2010 to January 2012 TRIMAX INFRASTRUCTURE &

SERVICES LTD
FME (Facility Management Engineer)

ISO 9001:2000
Site Location: Sparsh BPO Service Pvt. Ltd.

Formed in 1992 by a group of dedicated people who are committed to outlive customer expectations.
Motivated professionals who aim to achieve excellence through dedicated team work attend to every
contact with zeal. We take pride in our ability to deliver efficient services at affordable prices. Now been in
business for more than 10 years, providing hardware solutions and support to the various industries in and
around. Trimax Computers has since then diversified into lot of other areas, with an installed base of over
15000 machines under Annual Maintenance Contract; Trimax Computers have grown manifold since its
inception.

Worked Experience
.
Act as a First level IT Tech. Support for customer Operations.
Experienced in managing corporate customers to deliver quality service to customer
satisfaction as per the norms being laid and agreed upon in the SLA.
Installation and Restoration windows XP Operating System.
Give the Support of client software like CRM.
Create user and groups on Domain Controller.
Editing and implementation Group Policies on the client requirements.
Configure MS-Outlook and store PST on server for security purpose.
Working on OP-Manager Diagnostic tool for checklist and calculate down time.
Data transfer and Maintain Scheduled Task Activity for Daily backup.

Educational Qualification

10th passed from Himachal Pradesh Board 2004.

12th passed from Himachal Pradesh Board 2006.

Graduation From Shobhit University Meerut 2014.

Professional Qualification

Diploma in Hardware and Networking from JETKING New Delhi.

SKILL SETS

Troubleshooting & Maintenance as an End User Problems related to LAN Network and
Hardware.
Enabling & Configuring the Networking among the PCs in LAN.
Maintaining & Trouble shooting the Network having Windows 2000 Server, Windows 2003
Server, Exchange Server and Window XP or Windows 7 client.
Configuring DHCP and DNS Server.
 Creation & Maintenance of Domain & Domain Users.
Configuring & Managing the Data Storage (Backup).
Configure MS-Outlook, Outlook Express.
Configure FTP server.
Configured RSA Token in client side.
Configured WDS .

Summary of Strengths

A Strong aptitude towards Leadership, Responsibility and Working under pressure.

Capability for Problem Solving, Critical Analysis, Planning and Implementation.
Type of solving different new Problems related to Computer technology.

Operating systems : XP, Vista, Windows 7 and WIN 2000 SERVER FAMILY,
WIN2003 SERVER FAMILY.2008 server.

Software Skill : MS Office 2000/ 2003,2007 & 2010

Personal details

Date of Birth : 21 Aug 1986

Sex : Male
Marital Status : Married
Languages : English & Hindi
Father Name : Sh. Makhan Das
Nationality : Indian

I here by confirm that all the information provided in this resume is true to best of my knowledge.

(Sunil Kumar)