CORRESPONDENCE HUB USER GUIDE

TABLE OF CONTENTS
Location............................................................................................................................................................... 2
Filling out the letter Form.................................................................................................................................... 2
Print the letter..................................................................................................................................................... 4
Confirm and Stuff letter....................................................................................................................................... 6
Edit the letter...................................................................................................................................................... 7

LOCATION
 Customer Service Center Support Services Business Groups Correspondence Customer
T Drive
Correspondence_Letter Letter_utilization_hub

FILLING OUT THE LETTER FORM

P-Step 1. Go to the Letter utilization Hub and under the Letter Click on the one of the form you want to
fill out

a. Several pop out security concerns will appear, just click Yes or OK

P-Step 2. Fill out the Recipient information

a. Under the drop down select identification choose from the selection below:
i. License Plate Number(s)
ii. Zipcash Account Number
iii. Toll Tag Account Number
iv. Invoice Number
b. In the combined name field put the First and Last name but if it is a company name put the
name in the Company field.
c. For State choose from the Drop Down box

P-Step 3. For the Reason box use the Categories to choose from the reason list.
a. There will be 5 reason you can possible put and 1 contact information.
i. Each box has limit of 255 character which include spaces.

Reason

Contact
b. Select a Category that is related to the issue, and then a list will populate with multiple reason
you can choose from.
 c. From the reason list select one of the reason that will address the issue and then click on the
button Reason1 and so on if there are multiple reasons.

Reason

d. Under required information check mark the information we are requesting from the customer.
For the Reason box select the category Other and use this reason statement in the circled
image.

P-Step 4. Submit the form.

PRINT THE LETTER
P-Step 1. Go to the letter utilization hub and under the print the letter click one of the four letters you
want to print.

a. Pop out security concerns will appear, just click yes.

b. Second pop out will appear click yes again.

P-Step 2. Go to MAILINGS and click on Finish& merge

P-Step 3. Click on Print Documents

P-Step 4. If you are printing all the records select ALL and click OK

P-Step 5. If you only need to print the ones you completed follow these steps before printing the letters.
a. Go to MAILING and click on Edit Recipient List

b. Click on Filter
c. Under field select User name
d. Under compare to type your user name

e. This will filter the document so click OK

i. To print follow the P-Step 2 to 4 (under Print the Letter subtitle)
CONFIRM AND STUFF LETTER
P-Step 6. After printing the letter you want to make sure everything checks out.
a. Go to confirm and stuff and choose either search by user or open all record.
i. If you only printed the one you completed select the search by user.

1. Type your user name and select the letter you created.

ii. If you are printing everyones then select open all record.

1. Select the letter you created

b. Enter the printed date and employee Id shown below in the circle.

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 This tells you how Click the next
many records you need button to confirm
to confirm

EDIT THE LETTER

E-Step 1. If you make a mistake or you want to check what you submitted, you can go to edit.
a. If you only want to check the one you completed select the search by user.

i. Type your user name and select the letter you created.

b. Here you can edit and fix your mistake

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