se GAUTENG PROVINCE Ee Cre MO eet eee TI e% STRATEGIC PLAN 2014-2019 Tal Wii} 660 6000, Fen (O11) 265 BITE Physical Address: 75 Fex Street, Imoumbe House, Marshalltown, Johannesburg Postel Address: Private Bag X112, Marshalltown, 2107 wu.gautengonline.gov.za Hotline: 0860 426 £264FOREWORD BY THE MEMBER OF THE EXECUTIVE COUNCIL Innis Suto of Proce adress, reir Makhura spoke about ho inpatarcs of acl Yanfomatn of he te and (govemaree ané modemsaflon fh pbk Service ashe two incotat pla nhis opr ran he development of be Gauteng pte ty regi, ‘Twenty yes of expen in bultng he roo of ho publ scar retro, ha taught sta complex robles need coxplex sours. A major aspect of onplxly nvolie publ seco ageria waking aes pro boundafeso meet cz neods titer, als inches bt vera ant hrzorial grain of goverment os wel stakeholders beyond goverment seeks io consoldat backed syste nd processes to bing about bot ont-nd sence delve, ‘The concpt ofa Connected Govereent ies tthe cent of Galen Cy Regjon ad is ven trogh the mvesaton se ‘rarstmisin ofthe Stl nd publ serve. E Govan ithe mechanism by wich is gran wil be achieved. ver the net fhe yeas, he Gauteg Prova Govererent wit invest slog the devepment ofa broadband ator thet wi comect provincial goverment uldngs, inca regional satelite ofes, Tsong Ceres, hospital and schoo Cental tos ister, isan understanding tat inthe modern ago, breaband i ily ofthe same ater as water and lectcy, Faure by government vestin his sy wl soe increasing maaan of oar oop Gauteng’ broad band project haste ky bjecves fat o improve goverment ciency and fo save goverernt and clizans money, scandy to promt itl incon by connecting eizens lo Ngh-pees trad band trough the Tsong Cents aan townstips across the province, nd rly fo ac san economic enabler by ens hat prt toms ard economic generation 2es have e225 1 tigh speed broad band oie and data ences willbe te fist apocatins hat wl be mate axaletletospproxntl 130000 GPG enpayes, (on compen, the GBN wi provide fre op tansissan retwork of 600k trowauthe province, Buiing this netvrk and develsing te appatons far an fectve egovennent system wl be he cant! mandate of he Gauteng Deparment of Rance overthe fe year tn, Barbra Creeey i erect Exes Count Gaver patent ot Farce ow: 27/02 / 2015 Gauteng Department of Finance - Strategie Plan 201418 1 Fage(SSIS Sone asa The GD* has undergone several ratomatve pases ovr the years With the advent of the naw adnan in 2009 To sraagialy ives n broadband fo promote Wiemal fences and improved goverient and community conneciry| + To reegner and ward back ofce proces w rele ences and iro fone sevice delivery > Pilar Trnstrnaton ofthe Sa and Goveance © lar S:Moeriston oh pubic serves ‘ila 3: Acco scl teaormaon ‘Pilar 4: Transtrmaton of he Ste sn Goversnoe ‘liar: Moferiston of he pubic servce ‘Pilar 4: Tnsfomaon of te Sie and Govemance © To cele repay ad ering envionment and systems fr sound cxprate governance of CT in GP >To penis sage oT Gooner sence (Cie, Buses en Govern Enis) To Fela av ICT and economy Wat veapes OF ila 5: Modeiston ef he publ sence > lor ansteratoe Sts and Goveranee ‘Pl Meise fhe publ service > ilar Radial ecooricWansfomaon Pl Nedeisaton othe Economy Gauteng Department of Finance - Strategie Plan 20948‘fe boatbard revere + Pia Nedeision of pe Warapn aie + Pilar 8: Re insustasaten of Gauteng Province ‘The Sage Plan forthe pod 2014-2019 i iflomod by the Medum Tam Stalag Framewor (MTF) The Gauteng Province development plas suchas Vso 203, 2s wll a6 he rovincl! aval Prepare of Aton (POA). The MST represets fs ve yas of delay on he Nason Developer Plan (NDF) The development of be Sate Plan i algnd to th prescrip of the Nabonal wessuyFraawork fr Saope Pans an nue Pesorance Plans, “The satan deta he goats ad obves tha he GOF has slo achive ne ensing ears, which ae wh he tegarmerts cope os contutonal and eave manta 4.3 RELEVANT COURT RULINGS Not appa 4.4 PLANNED POLICY MANDATES Not apical. 5. SITUATIONAL ANALYSIS tis a widened fact ht her is coe conlaton between instruc imvstners infomation and Communication Techraley (ICT) ard the medemisaton of he eccrany a3 wel as Inproved devey of soil serves, Acting, en Increase in roadand capaiy is accompaid by an ness in economic growth nb oppatunies is fr this reason ‘at troachand pls ecaayc roe in economic gow ard enpoyment cron Nat ony wi IT proven oppor fr economic growth in Gauteng & wil abo covet Inproved loves of senice deer tote cbzey. The departments mandate gig frwar wilbe acted around E govererent, ensuing ha serves a died to nrease enc. 5.4 Performance delivery environment By conecng Gauteng lize, broatbend can cele opportune that itl economic inpacts or Busnes and czas. Broadband is able © adress market donands and enhence puble sevee delay usiog e-government saves. E- government services fete to goverment apencis using iforationtechrlgy to vanfom miatone wih czas end move inert wih goverment trough eocess to efomaton or efiert govemment management ‘The Presdnal National Commission (PNC) (2011) erties tres dint sectors of egovenment senics, may Goverment Governart service (626), Govererto Cie (62), nd Govermento-Bishes seni (628), By promoting goverment fo govereneteznnectvtyIrmatontechoogas can be wed to steamine ant hegre works, tus eancng publ ser dlr. (Ctizns lo stan to gen fom cost savings and quik turarcurd Snes 26 su of improves in goverment fons. This i especialy te forsee ing in far ung area of ho Gatongprovns that cent ner costs and spend an rocnate amour of tine traveling norte soxees goverment eves, By connecting tha Thusng Cente io ‘rarathan natu, eben wi aes acer government sence whee fey be Goverment’ relent wih busines wil so Improve. vertine, business wil be ale o apply er ede online ad sutitinvaes for payment. This wit hep iprove payment of upland ersure ret prbly nthe ede ste. Gauteng Department of Finance » Strategie Plan 2014719Internationa Trends in Connected Goverment The 2014 dion of te United Netorsegovernent suey, document alt patos in acco development aranget rramter sates win be UN. The repr ackronldges hate govemeret and Inovaion provide an imperatepperanty ‘rarstom puole admnsraion, Though ICT ctannel, pubic adminsraton has an expanded opportunity for cizen Inereeton. Even mor ingorany, these laos also respond ob zn quet fr tanepaercy and sccautabily. ‘Aecoring to ths study, ber re vile gta ard eon pansion service celery. Thee goverment index aks ‘he Republic of Kore, Ausala and Sigepon arngst the highest respectively in egovernmentInowaion amorgt éveopd nation wit Tara aed Waits coxuyig te hes aking io Aca, The Sigal vide ang fom sock econo neu subtara. Thepercerag of peopl using etn South Ae, al Below 4 andra oath ‘amongst BRIOS counties (Baz Rus, lla, China and Sout Aa). This & way Below conpaod wih deveoned rate sch Unio Kngcom, Canad, Garmary and the Unies Stats wh ocr imet usage of hr ns above 10%. South Afcan tren n connected government ‘South Aca has oped brated plc cli Sout Atica Conecin 2073, Inlomed bythe cansutonl parte of ‘roving the ves of izans andes underpinned by the NOP precept of rang cost ec and nhersal czas IT, South Alia Connect proves 3 tawork forthe implomentton of etorisbie atonal boaent. The poy ans actiove univers! acess to broadband by 2190. The rolout of tmastené camectvty envisaged © ine comarca special areas suc as healn eduction, safety and secu The Gauteng Broadband Network was approved 3s 2 naoral pt pect which inves the cooperation ass a thee spheres of goverment. The corporation hetweenthe prorincal goverment, eal mils and STA lo org way cena th succes oftis pet. The eslbsent fhe Premier E-governent Cordtng Comrie i to ensire hat ‘hors algnmert win be GOR ne intaves simpleton of CT pts ‘The GOF undetock an envionment stan oases th actors wine perfomance envionment wich woud ingle erection of ts mandate. These inde te boxder petorance envorment anased as PESTEL fre as well ac te cogarsena enorment. Migatng ad leveraging states of he laces ae incerorted nthe seep objects of 2th powamne, ‘The PESTEL Anis below proves an oveien of the Piel Ezoraml, Sci Techn, Enirmenta and Legal veoeent win wich tb GOF operates ana cussed inthe sac planning session tha took lace, ores Sr ‘= Lackotconactbetwen |» Enhance ikapes between | » Exablehinent of the state and tas ‘esta ard ctzens | troatberd network, nd conrectng te tien 0 goveerents senicas {rough fe Thsong Contes = Lackefevlabiryis [+ Ingrovnentotacsaeet» |» Provson of CT economic opportunites |” sconanicoppotuntes | appeatens hat enables reugh cr oaty asso oom ‘Gauteng Depariment of Finance - Strategie Plan 200418eres = Low econnie growth to ‘Develpecenaric scion | « plan at wl suppor ‘economic gow atleves above 5%, ‘Strain of ie OT economy tough pasneirg wine ICT Inds Social Factors ‘Soci Cohesion * Lackofsicalytegrtsd | + Buldatonshigs amongst |» nplementafen ofthe GIS (CT plato ferent etic ard cal | system communis trough : ‘eae ICT ators Technological Fstors Lack of CT + Dipstoapliatons [+ Intgrtd ICT oeteme | Establshment of E resco win GOR ‘Govornoe pala co: nanagement | orang connites Rate oftesnoogssl | » Now ecmongy Rese cost + Reengineering prosesses change lncompatio with nscy |. simpy the vay edo | Encourage iron in sions. snes, syst and processes + Ovbererine, + Emance sence dito. | © Capasty bling and “Daley ne uptake of new aig, systems ys mendes. + Parecng wth stot in tol ef rades 800), Ensue safety of systons {irevals Costassocisadwih | + Lins heuptale oftwe | » Valve frmoney ners of |» Improve spaicaons an spending ontecielogy | rwtechoagy. pry astuc. ew ochre salons “+ Fullopiisatonofextng | improve GOFsytoms and systenstechaagy processes, Newer aalatty | + System dome = Inprve ysiom une | » Main 68% avelabity of GPG network Lut krewedge abut | » Incase tof energy goon oshealogy usage (Contain te cot tenery | = sone Roductonottecarton | « ‘oobint ipo incentive owas ong green, Automaton of processes ~ apes envtonment (eT concn Poo ated OT ‘Gauteng Department of Finance - Strategic Plan 201 Voting otcorsaes to |» prevent nancial ss tablish system for cfcint eng of CT cantacts5.2 The Organizational environment CT SWOT Anaya ICT bang the cow of te GOF going fora, beow is @ SWOT ands at wel as lveragig Saleis or mages segs breach okey ICT sevice dewey aes. Senge Leveraging tgs Opinii atity WAN ard LAN) | «neste anearce _* Capaciy to automate and rolout business processes “+ Skdls retention a) Wenner Migaton Seats + Ores sem doing + Prange ofiatens + Sone omar procoener posse «+ impovnertt woaronen presses ple Tis + Ranson 1 epeatons Opportunities. Leveraging Strategies + Inowad spitefeCT poms raptors | « Spey lou fT apts + roe ss rons youth + rsionot emperors anno ou Ebi enol Pater Reentry Th Levey ats Otte oping one = Poort ew eres + Compl prt envcont es ‘Tho progranme structure Table 11, The curent programme structure of GF as par the budge book | Programme Name | Programe 1 ‘Administration Prograne 2: IT Share Sevces _ 24 Paring ané Operations Progaamme 3 1 Payal Business Process Sevices | 32 0etr Management 3.3 Custer: Apoirtrants,Enploye xis 34 Cust 2: Aversig, eb Conte Gauteng Department of Finance ~ Strategic Plan 2015.3 Organizational Structure Figure 14, The Organizational Stuctre of GDF MEMBER OF ‘THE EXECUTIVE COUNCIL J DEPARTHENT NB: Th Depron sunsegig a estucsng proceso algn new e goverment mae To that exert, flowing servoeshave teen migaedloteGavong Powel Tress = Gos aust snes 1 Prouament serie Foreraeevins Frama, lovey sub deters witin serves and ager maraganen have rial one of ofthe prem + Gastrg rte 2 Lioutraions + Onartatoral devant Gauteng Department of Finance - Strategie Plan 2074/10 16 [Page5.4 The strategic planning process ‘This Static Plan is a product of trough ad eno corsution and paricpaton by al ews of management. The proces was uid bythe ten provi pls programme inoduos by govemnrt wich rece he Deparment ign saci to stop Opus and Ovzomes. & nurber of consulate meetngs ard workshops were had in wich he VEC ard te Head of Deparment HOD) played leading resin roving svtei utonce. ‘Stratgi planing session ‘State lnring is informed by the Framewor for Stage Plans and Annual Perfomance Plans of Nato! Treasxy bleedin August 010. The frarewockenins goverment deparmens fo afost an cutome approach to planing, ning and evaufon,enphasses the ned fr Inkages between plening ard budge, poncts the roton tht ning needs to ake account fhe broader pli ete and policy context nd proves a anew comarca ‘opuble ccuetabity, [A state plang ssson forthe GOF was convened fom 15 Jy 2014 where fe new stage objectives of te Deparent nine wth MTSF framework wer icussd in dtl bythe ene broad management ofthe department. The ‘oad management ofthe Department consis fhe MEC, Accourtirg Oficor and the Seo Managers. The planing model ed isla blow: Figure 12. The Planing Mode! {Gauteng Oepariment of Finance - Strstegie Plan 201470 17 | Page6. STRATEGIC GOALS (STRATEGIC OUTCOME-ORIENTED GOALS) ‘The hay satgiccbjectes of te dopant are: + To stategaly invest n broatbard in oer to promot imal fences and igoved goverment and eommunty cannectviy ‘Toreangneer and easton bck fice processes ores efciences and improve or Ire seize celery Tocrece a regulated encbingenvreament and syst sound compara govemance ol CT a GPG Topromole the usage of Goverment saves (Ciizas, Busnes an Goverment Eig) "feo an CT ecaromy that leverages of he broadband net Gauteng Department of Finance Strategie Plan 2014/18 18) Page‘Ate seg Sossen on he 1 uy 2018 he GDF adored ve stage ilar Figure 13 The fve strategic pars 2poeN puegpeDtg a1 YO .sebeiana) 14) B0UWNOd OY) UI AOU! 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STRATEGIC OBJECTIVES, RISK MANAGEMENT AND RESOURCE 8. STRATEGIC OBJECTIVES Programme 1: Administration ‘Sub-programme t: HOD’ Offer clades supporto he department + To rode strategic eacenipn the department resutng in nproved tema efcences and bater font sonic delve. Baseline ‘+12 Programme of Acton Reports submited + 11GEYOD Repo submit Quay +_ Provision of spans tothe eisitie weston “Tosipprtite efient managenent nd sbstaon of he GOF, ig + Implementation okey responsbiltes in trns ofthe Publ Fane Management At PEMA) 1 Adberene to Prove! Egy Targets + Processing of pron mands eficenty ke ‘+ This wi suppor te provincia gol of medoising the pub sere, tus eran fiers n secvice cle ustifeston ee "+ Toprovide satis eadership nthe department resutrg in nprove intemal fcr and ‘tr forte serves diay. +_ AG Inloariaton Plan Moritoad + The tecve suppor th vin of supporto her GOF bases uns, pron goal of te tasfomaton oth te and This conte tote ee ‘+ To provide strategie leadership in te deparent rguting in mgroved eral efienis and bate orn erie dlvey + 7% Payment nv win 30 aye Submision of YS “Toonsie efcnt ard efetvetarcial goveancewitn GDF ‘+ This il cnibute tthe provndl goal of tansforaon of fe sate ard goverane ough ensuing conpface to pate pesos nd uta cng toa Gan aust outcome forthe department ‘Gauteng Department of Finance - Strateaic Plan 2014/18‘Subprogramme 4: Corporat Management ee de stati adr tothe departent ‘This wi cote tothe provincial goal ftranseaton fhe state ard goverance thigh ensuing compliance to elie pestis and ula contributing ta cen aust eae ‘orto depart Beveine * seal cues sed tire + 0 ipton mats ade + Inport of HR pon suite | «Tis wi ese tat pope manapenet oman apts nd poses ein plea ncle manegenertt ae nomad deoson a1 ee! ecu puble wes a igh pect the cpansatong nape epvey tons ‘+ Tas wl cnt fo the provnal goa of rafomaton of te ate wd goemance oth ersxngcompane to lagslatve prescrip and ulate contbutng to» Sean aust etcone {ortho deparinent. en | + Tosupoot ICT econony trough broadband ‘+ Beorestes comet wit igh peed broadband conneciy ‘+ 137 acces ses connected wi high speed beaband onnectty + TDi Scho migrate a GAN fre conectty + 466 Departments Mateo GPG Chud ‘+ Adopted ICT plies + Reengenserd gowmrce ik rd compare stm + DAV Conte Retesgnes _| + To provide robust etecive and eft (CT senics aust the Gauteng Prove tht wil improve saree der tans. Duon Programme 3: Business Process Services Ingrovement of int eticoncs nore esl betr fot sevice delvey ‘+The GDF shoul sbeanineexisng processes io inprove the managenent of ransecions ans fons on the mplmetaton of inovaive syste ard pocases at re response 2 opartmenia neds juteng Department of Finance - Strategie Plan 2014/18SLirbaz veld axbaqenng - eoueuly jo wewiedsa Busine ae coumuy jo juounvedey Bue SeUR pur Spoued jo Kewsuns st o9e1 SNOLLVUSQISNOD ADUNOSTY “6Stirioz veld 2169}eN1g - a2ueUly jo yuaunsedeg Businen cacues levees | eave | eavane'y fF Ee E = suzy & sso aia o* sso) | Levi us cS es coved | se ‘aq od ag u wauccarap SIS 4.0 sa sms 0 ALN J6~ uOSNa ape Sey wEUnedop Oy sOUEENE pun Seer Sen oan} wowed Spo SapIENS pu 9B), ‘crayon uu eeueuanob 90 SK pu UPS ay 8 9 aE He a LAN ‘09 aa Wa Ars swvourep 99 gun courleoe ur ‘emenasea AopoR| UOMO UOgeUON eaunad 9 Jo uowodc &9 yuoneu soudep krseeg jo uSsap a4 jo suewnbal og Snnosai paw eu oye fauepn pu aan Jo scum um Hora op 8 SazURBe pus Ivete WaLAOS IE \ secuseduo pe is sisal ol ssssos eu sop unde 2g aN scuse REK srs BUN Woy Wega) $1 s2oqes pu Spo8 uo aangusdre jo ro oupap ea, Payee eownard pauomeuane a uo vot Gof ue eae "He Boy 945102 PuE SUP. OM BAND ep L402 Lom eg lad ot 0 ny "as opm pod 94 00 pug HEMLWOD Uo URL See oved 349 a 2080 ‘evsrore fora sears e vpesodo vo pew kb ven Bey Ka sco SaNBUNAB, ap sw OBA peel WALD pause ay10. INSTITUTIONAL RISK MANAGEMENT ‘The GOF asa fly unctonal antec Risk Varagerest Corns whichis chal by an Independent Chperon are comprises of al excuve managers, The puposeo tis cannes i to mani management of soa it whlch may rere the Deparment om acing its obetes, The Oopartmer conducts strani ard operatonal sk sessment ‘hich ince fad eis, ov an annul Basar ay emerging sks ae ded ard mnles trougtouthe ys. The Deparnerta sk rete submite ee lt Cones for fat ny and rcamiandtone, ‘he tbie low lusts the key rss win te GOF. iting! | Ecsta Contos lays inte ot of ‘he GPC Brossard oe + Prpery owner acass Woot ical sessions Project Management| « GP ‘Storing Commitee |" Deparmerts(HOD amiss (et =e |. Execute Fores) ferme rumenstsovey |” Manage Toon | + Cit brute pe + Proamme cen | fers ene + Wayeavesardettet |" gomveryseerng | « Chit Randa oe ay appl conmitee(GOF_ |” Ofte + Povereairemenisior | ard GPTHOD’ §, | « calseraten wth Corea cos Stes | act Decor" Deprent ot + Coreancaton ard ‘och Rao loracte tlaeler ban Hadigs STA ard | Dovlpnnt + Rapid rteotecnoogy | Depetmertol | Apes way ieee ‘eeconmunsaion |" pote sovorae and Pst Serves | Sv nopese (etsy oes) + Request Pia srgage wih mricpales to poate te way leaves eppicatons ‘eps Safitaiiog + Delaysin te * Lackotconminersby |» EXCOdeekons |» Complete |) cometiainct |. opparments + Consat Deparment the GPGcoud || peitive Det Cente | engagement wth | Astessners Operon Cons te Depomens |» Mgaton af sepainents tobe Poca + consoaten of conmonapiesion ard calabaces| Gauteng Department of Finance» Strstegle Plan 9014100ec ee en ee Toreengineer | + Inabilty to re- ‘+ Lack ofbusinesscage | + Jnified ICT process | » Development of @ fandiransom | sroneerbe —. Poo pamingon | + Sugetblamr | iene Seacoee” Sn recurs slocaon |. ograngPans | Insouresisio Prosessee Processes + Lack of business + oninwous ast ress re ame wea eoreeing fciencies and » engagearts wh ae + Locotadonatestts | bistessomes | * Pojet Cox line service ‘and capacity ‘+ Transformation + Escalate 0 ICT delivery: + Lack ofchenge commitioe ‘Steering Commitee Moraperert scone frets | «Inert ta ct foooprert ‘rang pan «tits wih te | + Change maragorent Oneneatees! |" aca Conpusry Dewomestint | dveabeon a projects ~ hbiyte |» Noatenateopntonal |» [TDeasr |» Testing f ORD ovine se ReamenyPen |. Unetaan ‘operation afler® |. Lack of CT Disaster (RP) ‘emergency fou Recovery Plan + DAV contre, 82 ‘evacuation dell son Graysion Drive ‘= Update business + Ful Menage |. cnet lane ‘Centre (Tethorn) Cerro end Harabetioot + Eyes impact nals egos ~ Msatentol_ |» heapbtesonas |» Nanainece |» Fnanclquay Frarcil | Noneneglres lens | oman win |” ssc at Saenens |" Te te saPprceeed | bres ade by ices terse + Foomsnen pay | uses unis 09 Seenene | Mes en ove srs "+ Bd Specification | * Awareness Exlatonacd™ | soreonat ‘Asjutication i Conmitees + Consequence anoenert + Peprng egular epee less west expends aur Tess sad be Of of ‘agi Sener on ran os ‘Gauteng Department of Finance - Strategic Plan 2014718E tgating Factors * Ltpsibmasin |+ Nonconplace © | + HRimpmeratin |» Moniotng fe HR ofHuren (SA Chiao. Phan impemeraton lan Resource Pon | HRPEndP of 2010 ‘bbe sibnited oe) reste + Feud * Late vetingofappcants |+ lent Verteaton | + New ancien «Payment het yt (18 ene mado enplyees conde aunty | ence veig ets + Manuastosion | erected cfpay sheet | + Implementation ota Senermanspenen |” one ction fercovteain system Toaeatean | reece | + IcTintatvesty ter |» conerae Appoatete enabling incemoratonct | deparners that donot |” Govemance ICT |” gover itabee fovirenment | theCoporaio | inoyrteutntiee- | PateyPrananok | by Cainet Jandsysemstor) Govenarea ot | _gowsmare rarewat sound inmaton and corporate Cormuncaton fgoreranceot Testlony Teringes Poi Franenert ‘= Implertsonof [+ Lack of quay essuence | + Ganeic ees | « Procrementot peor aay ettclay andmandsioy | inastctre ad sevice + Locket eis stts | poeties tls snd capecty + Quay assumnce | + imploner quay peley ssurace methossogy Facliste the» Faluwio | Lacketgarerhp wih | « Nocona Esai evelopment of enhance theo |" IcTinduty parversipathT an KT omen + Lskot parton by insty Seonyne] Sy |* hatte ae Province that sofware leverages ofthe Insaco ‘Broadband serve for SMEs ae + Sahota ergagener pan + Prod rang ung erst aes + scope Geen | Newardunirescn |» Dacumened |» Inprovementin prectregiements |" Change Process |” Stata + Peer ling + eT Carport management Gomemence | + Improved iia siices vee + Donand iam | cosepieon + Priectmtateay Gauteng Department of Finance - Strategie Plan 201418