LBM 4 Teaching Strategies and Learning Experiences

Step 1

1. Conflict
Problem
Diferenciation betwean two audiences or more
2. Community service
Activity there is perform by someone or a group for the benefit
Service delivery for a person or a community
Interprated as giving service for person or people
3. Occupational background
o Work previous history
4. Organize
Effort to establish some space
Activity thatnis perform by someone
5. Conflict management strategy
A technic to address team conflict
Preparing and evaluating crofacional desicion
6. Management
o A Technic to organize something
o Perform, regulate or control an organization

Step 2

1. What is the main function of management ?

2. How to built effective communication with other profession ?
3. What the causes team conflict ?
4. What is the benefit of effective communication with other profession?
5. What should participants do during the meeting ?
6. What kinds of community service ?
7. How to minimize conflict in communication when we do comunity sercive ?
8. What is the characteristic of effective communication?
9. Could community service team compose of many background job ?
10.What is the characteristics good chairman?
11.What is the role of chairman in the meeting ?
12.What is the perpose of meeting ?
13.What tools can we use to help the problem in meeting ?
14.What are the duty of manager ?
15.What factors which could affect in effective communication ?
16.What should we concern in meeting ?
17.How can make a good teamwork ?
18.What are strategies for solving the conflict managements ?

Step 3

1. What is the main function of management ?

To organize guide and lead something
2. How to built effective communication with other profession ?
Mutual respect
Open minded
Trust each other
 Empathy
Didnt do judgement early
Listen to other
Use languange thats easy to understand
3. What the causes team conflict ?
Diferences opinion
Limited trust in a team
Diferent culture and interest
Poor communication

4. What is the benefit of effective communication with other profession?

Provide facilities in the resolution of health problem
Exchanging information and experince to increase knowledge
5. What should participants do during the meeting ?
Listening to other peoples opinion
Be active but not dominating
Give constructive and positive feedback
Open minded
Show respect for the other persons point of view
6. What kinds of community service in medical ?
PMI (Palang Merah Indonesia)
7. How to minimize conflict in communication when we do comunity
sercive ?
o Attack the problem not persons
o Do survey (to know what was the problem), meeting to make a
voting of your team work, last make the problem solving.

8. What is the characteristic of effective communication?

There is feedback
Short,solid, clear and understandable
Have good characters (humble, respect, empathy,audible)
9. Could community service team compose of many background job ?

10. What is the characteristics good chairman?

Be sensitive the feeling of member

Staming interpersonal or as a conector
Fair
Want to learn from mistakes

11. What is the role of chairman in the meeting ?

ensure the meeting start well
manage time of the meeting
decision maker

12. What is the perpose of meeting ?

To reach the goal
To solve many problem
Give information
To evaluate
13. What tools can we use to help the problem in meeting ?
 Focus on what can be done
14. What are the duty of manager ?
Organize the team

15. What factors which could affect in effective communication ?

Confident
Languange
Knowlegde
Attitude
Good teamwork
motivation
16. What should we concern in meeting ?
Background
Participants
Goal
method
17. How can make a good teamwork ?
Mutual respect
Clear & know the rules
Be respect for other opinion or other solution
18. What are strategies for solving the conflict managements ?
Focus on the issue
Attack the problem

Doctor as a
Concept Mapping
manager

problem

Effective
communication

Team Communicati
work on other
Preparing
Problem solving
teamwork profession
Communication
interprofession
Step 7

1. What is the main function of management ?

Planning
The first of the managerial functions is planning. In this step the manager
will create a detailed action plan aimed at some organizational goal
Organizing
The second of the managerial functions is organizing. This step requires to
determine how she will distribute resources and organize her employees
according to the plan.
Leading
The third function of management is leading. In this step, spends time
connecting with her employees on an interpersonal level. This goes
beyond simply managing tasks; rather, it involves communicating,
motivating, inspiring, and encouraging employees towards a higher level
of productivity.
Controlling
 Controlling is the final function of management. Once a plan has been
carried out the manager evaluates the results against the goals. If a goal
is not being met, the manager must also take any necessary corrective
actions to continue to work towards that goal.

http://education-portal.com/academy/lesson/four-functions-of-
management-planning-organizing-leading-controlling.html
2. How to built effective communication with other profession ?
Listen with concentration
If you are having a conversation with someone, listen to the other person
with concentration. This will ensure that you have a good understanding of
the other persons point of view before you speak. Generally, people tend
to concentrate more on what they are going to say instead of listening to
the other person with full attention. Therefore, both fail to understand
each other and the conversation does not go anywhere. Effective listening
will allow you to reflect back on what the other person said and your
response will be more relevant and to the point. It will also make the other
person feel good and s/he will be more responsive to what you say.
Learn to handle objections
Never enforce your point of view on others and never think or assume that
whatever you are saying is absolutely right and unobjectionable. Always
be mentally ready to face objection on whatever you say and dont
become defensive right off the bat. Open your mind to other possibilities.
If an objection is thrown at you, look at it without prejudice and know that
you could be wrong and always be willing to accept it.
Learn to control your emotions
You should try to be in control of your emotions when you communicate,
especially negative emotions. During a conversation, if something is not
said according to your liking or in line with your point of view, dont get
angry. Keep anger at a miles length and always keep reminding yourself
that you have the right to control your reaction. In case of a conflict, try to
reach a compromise by finding a solution that makes both people happy. If
you get defensive and angry at any point, it is more than likely that the
other person will do the same.
Learn to master your body language
People are more visual and they generally tend to make an opinion about
what you say by observing how you say it. During a conversation, your
tone, your volume, face expressions, hand gestures and other body
movements make the most impact on the other person, even more than
your words. So mastering your body language and synchronizing your
gestures with your speech will help you achieve your objective to become
an effective communicator.
http://www.articlesbase.com/ask-an-expert-articles/how-to-build-
effective-communication-skills-780532.html

3. What the causes team conflict ?

What Causes Team Conflict?

Conflict is a serious disagreement over needs or goals. Said another way, conflict
occurs because of an inability
to address needs or goals, or because goals are unclear, unacceptable,
unrealistic, or are in opposition to the
parties involved.
Together, we could create a long list of things that cause team conflict. Heres a
good start.
Poor or no communication
Lack of problem solving skills or getting to root cause
Lack of clarity in purpose, goals, objectives, team and individual roles
Uncertainty about or lack of resources and sources for help and support
Poor time management
Lack of leadership and management
Team members bored, not challenged, not really interested
Lack of skills and abilities in team members
Personality conflicts
Personal problems
Turnover
http://gclearningservices.com/assets/Managing_Conflict.pdf

4. What is the benefit of effective communication with other profession?

Manfaat yang dapat diperoleh setidaknya dalam hal efisiensi pengobatan
mau pun peningkatan keselamatan pasien (Benefits to be gained in terms of
improved treatment efficiency and patient safety)
Meningkatkan c o s t - e f f e c t i v e n e s s d a l am peresepan obat
(Increase the cost - effectiveness in prescribing)
Meningkatkan pengetahuan dan ketrampilan masing-masing pihak demi
kepuasan pasien (Improve the knowledge and skills)

http://perpustakaan.pom.go.id/KoleksiLainnya/InfoPOM/0609.pdf

5. What should participants do during the meeting ?

During the meeting
Listen to the opinions of other people
Ask questions and be active but dont
dominate
Give constructive and positive feedback
Do not reject other people's ideas out of
hand
Keep to the point and help others to stay
focused
Record immediately your personal action
points together with deadline
You may leave, when the subjects
concerning you have been dealt over
http://www.laatuk.com/lktools/english/Meetings_Check_Card.pdf
6. What kinds of community service ?
7. How to minimize conflict in communication when we do comunity sercive ?
Rancangan Rekayasa untuk memperkecil konflik :

Pemisahan dua kelompok yang berkonflik (Separation of the two

conflicting groups)
Membahas daftar persepsi yang dibuat (Discussing the perception)
 Perundingan untuk mencerna dan analisis permasalahan dalam
kelompok (talk and analysis the problems)
Membahas masalah yang ditemukan (Discuss the problems)
Penjajagan bersama tujuan bersama (assessments with common
goals)
Manajemen tata hubungan mengurangi konflik (Management
Relationshipsto reduce conflict)
kemahasiswaan.um.ac.id
http://www.google.co.id/url?sa=t&rct=j&q=cara
%20memperkecil
%20konflik&source=web&cd=2&cad=rja&ved=0CCIQFjAB&url=
http%3A%2F%2Fkemahasiswaan.um.ac.id%2Fwp-content
%2Fuploads%2F2011%2F11%2FManajemen-
Konflik.ppt&ei=0lmaULeDBYjWrQeanYCADA&usg=AFQjCNGtjue
f0aXWBnHrP3J2X4nYNDkfxQ

8. What is the characteristic of effective communication?

characteristics of effective communicators that will help you improve your
own communication skills.
Understanding of the Recipient
Effective communicators know who they are talking to, and they
understand the style of communication will vary based on the recipient.
For example, you probably talk to your co-workers very differently than
you talk to your boss.
Empathy for the Recipient
Empathy involves putting yourself in the other persons shoes. Effective
communicators always see the situation from the perspective of the other
person, including the emotions that might be involved with the message.
Effective Listening
Communication isnt all about talking to someone. Effective listening
means really hearing what the other person is saying as well. Paraphrasing
the message and repeating it back to the individual will let you know you
understood their point accurately. It also shows that you care enough
about their message to get it right the first time.
Asking for Clarification, when Necessary
Effective communicators arent afraid to ask for clarification if they dont
understand the message they are receiving. When you ask for clearer
understanding, it shows that you really care what the person is talking
about and ensures the conversation proceeds appropriately. Clarification
can come from paraphrasing what you heard the other person say or
simply asking him to relay his message in a different way that is easier for
you to understand.
A Positive Attitude
No one likes to listen to a complainer, so effective communicators work
hard to keep their messages positive.
http://www.publicspark.com/2011/02/01/10-characteristics-of-
effective-communicators/
9. Could community service team compose of many background job ?
10.What is the characteristics good chairman?
 A good chairperson will:
speak clearly and succinctly;
be sensitive to the feelings of members;
be impartial and objective;
start and finish on time;
be approachable;
have an understanding of the voluntary and community sector;
be tactful;
have knowledge of the organisation's key networks;
be able to delegate;
have experience of management committee involvement;
show interest in member's viewpoints;
have sound knowledge of the organisation's work;
have an ability to respect confidences; and
ensure decisions are taken and recorded.
http://www.diycommitteeguide.org/article/characteristics-good-
chairperson
11.What is the role of chairman in the meeting ?
During the meeting
Motivate, give feedback
Encourage the participants to express their
opinions and suggestions
Activate silent participants and hold back the
talkative and dominating ones
Ensure that decisions are made, but dont push
immature decisions or a decision which all
relevant parties are not committed to
Ensure that the decisions, the responsible person
and the schedule are defined and recorded
- Ensure that the person in charge of an action
point has the time and motivation to do it
If reality calls for it, adjust the agenda
and/or the working methods
Finish the meeting on time
Make a final summary of the conclusions,
decisions and the assignments
Inform everyone concerned of the results
of the meeting, if necessary (distributing
the minutes is not always sufficient)
Ensure that the decisions are carried out

http://www.laatuk.com/lktools/english/Meetings_Check_Card.pdf
12.What is the purpose of meeting ?

THE PURPOSE OF MEETINGS

Meetings are used in almost every organization as a way of communicating
information to other people.
Their principal functions are to:

Inform.

Seek ideas.
 Seek clarification.

Resolve problems.

Discuss proposals/ways of working.

Take decisions.

Settle disputes.
http://www.lindsaywright.co.uk/M101%20-%20Minute
%20Writing.pdf

13.What tools can we use to help the problem in meeting ?

14.What are the duty of manager ?
15.What factors which could affect in effective communication ?

Thoha dalam Sari (2004) mengatakan bahwa ada lima hal yang membuat komunikasi
interpersonal menjadi efektif, yaitu:
1) Keterbukaan, maksudnya adalah keinginan untuk terbuka antara seseorang yang ingin
berkomunikasi dengan orang lain (Openness, to open between someone who wants to
communicate with others)

2) Empati, artinya merasakan perasaan seperti yang dialami oleh orang lain (Empathy, it means
feeling as experienced by others)

3) Dukungan, baik yang diucapkan maupun tidak diucapkan (support, both spoken and unspoken)

4) Kepositifan, mengandung arti yang positif terhadap diri orang lain (positivity, a positive means
to others)

5) Kesamaan, artinya mengetahui kesamaan pribadi atau saling menyadari bahwa kedua belah
pihak yang berkomunikasi mempunyai hak yang sama walaupun mungkin kedudukannya
berbeda. (Equality, equality means knowing personal or mutually recognize that both parties have
the right to communicate the same position)
repository.usu.ac.id
http://www.google.co.id/url?sa=t&rct=j&q=faktor%20yang%20berpengaruh
%20komunikasi%20efektif&source=web&cd=4&cad=rja&ved=0CDAQFjAD&url=http
%3A%2F%2Frepository.usu.ac.id%2Fbitstream
%2F123456789%2F18104%2F4%2FChapter%2520II.pdf&ei=-WGaUIL3CI-HrAeF-
ICwCA&usg=AFQjCNGb827rn8ogGialJltPqjygsq95-A

16.What should we concern in meeting ?

Listen to the opinions of other people
Ask questions and be active but dont
dominate
Give constructive and positive feedback
Do not reject other people's ideas out of
hand
Keep to the point and help others to stay
focused
Record immediately your personal action
points together with deadline
You may leave, when the subjects
concerning you have been dealt over
 http://www.laatuk.com/lktools/english/Meetings_Check_Card.pdf

17.How can make a good teamwork ?

A high-performance team:
Works together to achieve mutual goals
Recognizes that each member is accountable, a team player, and committed to
achieving team goals
Communicates effectively with each other
Has a balance of team members with the skills and abilities to meet mutual
goals
Shares the joy of achievement and the pain of not meeting goals
Shares information, helps each other, and recognizes that the success of the
group is dependent upon each individual
Understands roles and responsibilities and respects each other
Marches to the same tune or is aligned with goals and commitments
http://gclearningservices.com/assets/Managing_Conflict.pdf

18.What are strategies for solving the conflict managements ?

How Do I Address Team Conflict?

As a manager, what do I do to address team conflict? Weve listed causes; now
lets generate a plan to deal
with the causes. Here are the steps well use:
A. Define the problem
B. Gather data
C. Analyze the data
D. Choose the best solution
E. Implement the solution and continue to refine it
http://gclearningservices.com/assets/Managing_Conflict.pdf