1270 Note

Cisco 7304 Router Troubleshooting and
Configuration Notes
Purpose of This Document

The primary source of troubleshooting information for the Cisco 7304 router is an online and interactive
module in the Troubleshooting Assistant. The Troubleshooting Assistant module points to various Cisco
documents for solutions.
This document is one of many Cisco documents referred to from the Troubleshooting Assistant module.
While this document can be read as a standalone document, its purpose is to provide solutions to
problems identified using the online Troubleshooting Assistant module.
Contents
FastEthernet Restriction, page 2
Network Services Engine 100 Hardware Revision IOS Compatibility Note, page 2
PXF Features, page 2
Password Recovery, page 3
Installing Software Images Using a TFTP or RCP Server Application, page 8
Common Problems Installing Images Using a TFTP or RCP Server, page 12
Debugging PPP Negotiation, page 17
Obtaining Documentation, page 22
Obtaining Technical Assistance, page 23
Obtaining Additional Publications and Information, page 25
Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright 2001-2003. Cisco Systems, Inc. All rights reserved.

FastEthernet Restriction
FastEthernet Restriction
The FastEthernet port on the Cisco 7304 is for management purposes only. Any other use of the
FastEthernet port is not supported.
Network Services Engine 100 Hardware Revision IOS

Compatibility Note
If you are using a Network Services Engine 100 (NSE-100) with a hardware revision of 5.0 or later,
Cisco IOS Release 12.1(12c)EX1 is required to operate your router.
To check your hardware revision number, enter the show diag slot-number command (where
slot-number is the slot containing the NSE-100) and view the hardware revision output. If your hardware
revision number is greater than 5.0 and you are not running Cisco IOS Release 12.1(12c)EX1 or later,
upgrade your IOS to a supported release.
The output below shows how to view the hardware revision number. When viewing the revision number,
ensure that you are viewing the NSE hardware revision and not a revision number for another
component.
Router(boot)# show diag 0
Slot 0/1:
NSE Card state:Primary
Insertion time:00:00:28 ago
C7300 NSE Mainboard EEPROM:
Hardware Revision :5.0
PCB Serial Number :CAB0529JQGB
Part Number :73-5198-02
...
PXF Features
The PXF feature, example, and restriction information, as well as additional information related to PXF
on the Cisco 7304 router, can now be located in the PXF Information for Cisco 7304 Routers document
on cisco.com.
Cisco 7304 Router Troubleshooting and Configuration Notes

2 OL-1270-02
Password Recovery
Password Recovery
If you have lost your password, follow this procedure to define a new password.
Step 1 Attach a terminal or PC with terminal emulation to the console port of the router. Use the following
terminal settings:
9600 baud rate
No parity
8 data bits
2 stop bits
No flow control
The required console cable specifications are described in Console and Auxiliary Port Signals and
Pinouts.
Step 2 If you still have access to the router EXEC prompt, enter show version and record the setting of the
configuration register; it is usually 0x2102 or 0x102.
Step 3 If you do not have access to the router EXEC prompt (because of a lost login or TACACS password),
you can safely consider that your configuration register is set to 0x2102.
Step 4 Using the power switch, turn off the router and then turn it back on.
Step 5 Press the Break key within 60 seconds of the power-up to put the router into ROMmon. If the break
sequence does not work, see Standard Break Key Sequence Combinations During Password Recovery
for other key combinations.
Step 6 Enter confreg at the rommon 1> prompt to change the software configuration register to boot from
disk0: without loading the configuration. When prompted to change the configuration, enter y and
respond to the dialog as indicated in the sample output.
rommon 1 > confreg
Configuration Summary
enabled are:
load rom after netboot fails
console baud: 9600
boot: image specified by the boot system commands
or default to: cisco2-C7300
do you wish to change the configuration? y/n [n]: y
enable "diagnostic mode"? y/n [n]:
enable "use net in IP bcast address"? y/n [n]:
disable "load rom after netboot fails"? y/n [n]:
enable "use all zero broadcast"? y/n [n]:
enable "break/abort has effect"? y/n [n]:
enable "ignore system config info"? y/n [n]: y
change console baud rate? y/n [n]:
enabled are:
ignore system config info

OL-1270-02 3
Password Recovery
console baud: 9600

do you wish to change the configuration? y/n [n]:
change the boot characteristics? y/n [n]:
You must reset or power cycle for new config to take effect
>
Step 7 Enter reset at the rommon 2> prompt. The router reboots but ignores its saved configuration.
Step 8 Enter no when asked if you want to enter the initial configuration dialog or press Ctrl-C to skip the
initial setup procedure.
Step 9 Enter enable at the Router> prompt. You will be in enable mode and see the Router# prompt.
Step 10 Enter config mem or copy start running to copy the startup configuration stored in nonvolatile
random-access memory (NVRAM) into memory.
Step 11 Enter wr term or show running.
The show running and wr term commands show the configuration of the router. In this configuration,
you see under all the interfaces the shutdown command, which means all interfaces are currently
shutdown. Also, you can see the passwords either in encrypted or unencrypted format.
Step 12 Enter config term and make the changes. The prompt is now hostname(config)#.
Step 13 Enter enable secret <password>.
Step 14 Enter the no shutdown command on every interface that is used. If you enter a show ip interface brief
command, every interface that you want to use should indicate that the Status and Protocol are up.
Step 15 Enter config-register 0x2102, or the value you recorded in Step 2.
Step 16 Enter End or type Ctrl-Z to leave the configuration mode. The prompt is now hostname#.
Step 17 Enter reload to reboot the router and return it to the state it was in before creating a new password.
Step 18 Enter write mem or copy running startup to commit the changes.
Step 19 Log in to the router with the new password.
Example of Password Recovery Procedure

This example recovers a password on a Cisco 2600 router by defining a new password. This example
will be almost exactly what you experience on the Cisco 7304 router.
rommon 1 > confreg
enabled are:
console baud: 9600
do you wish to change the configuration? y/n [n]: y
enable "diagnostic mode"? y/n [n]:
enable "use net in IP bcast address"? y/n [n]:
disable "load rom after netboot fails"? y/n [n]:
enable "use all zero broadcast"? y/n [n]:

4 OL-1270-02
Password Recovery
enable "break/abort has effect"? y/n [n]:

enable "ignore system config info"? y/n [n]: y
change console baud rate? y/n [n]:
enabled are:
ignore system config info
console baud: 9600
do you wish to change the configuration? y/n [n]:
change the boot characteristics? y/n [n]:
You must reset or power cycle for new config to take effect
rommon 2 > reset
System Bootstrap, Version 12.1(12r)EX1, RELEASE SOFTWARE (fc1)
TAC Support: http://www.cisco.com/tac
Copyright (c) 2002 by cisco Systems, Inc.
C7300 platform with 524288 Kbytes of main memory
Currently running ROMMON from ROM 0
Self decompressing the image : #################################################
################################################################################
################################################################################
################### [OK]
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Cisco IOS Software, 7300 Software (C7300-JS-M), Version 12.2(nightly_RLS5.S05052
4) NIGHTLY BUILD, synced to flo_isp V122_24_8_S
Copyright (c) 1986-2005 by Cisco Systems, Inc.
Compiled Tue 24-May-05 18:55 by
Image text-base: 0x40008CE4, data-base: 0x430EC000
Downloading default microcode: system:pxf/ucode1.

Successfully downloaded the production microcode.
cisco 7300 (NSE100) processor (revision E) with 491520K/32768K bytes of memory.
Processor board ID SCA084001C7
R7000 CPU at 350Mhz, Implementation 39, Rev 3.3, 256KB L2, 1024KB L3 Cache
4 slot midplane, Version 67.49
Last reset from software reset or reload
PXF processor tmc0 'system:pxf/ucode1' is running ( v4.1 ).
1 FastEthernet interface
4 Gigabit Ethernet interfaces
509K bytes of non-volatile configuration memory.
31360K bytes of ATA compact flash in bootdisk (Sector size 512 bytes).
250368K bytes of ATA compact flash in disk0 (Sector size 512 bytes).
--- System Configuration Dialog ---
Would you like to enter the initial configuration dialog? [yes/no]: n
Press RETURN to get started!
00:00:15: %LINK-5-CHANGED: Interface FastEthernet0, changed state to reset

00:00:15: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to down
00:00:15: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to down

OL-1270-02 5
Password Recovery
00:00:16: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed

state to up
00:00:16: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, ch
anged state to down
00:00:16: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, ch
anged state to down
00:00:17: %LINK-3-UPDOWN: Interface FastEthernet0, changed state to up
00:00:28: %SYS-5-RESTART: System restarted --
00:00:30: %LINK-5-CHANGED: Interface FastEthernet0, changed state to administrat
ively down
00:00:30: %LINK-5-CHANGED: Interface GigabitEthernet0/0, changed state to admini
stratively down
00:00:30: %LINK-5-CHANGED: Interface GigabitEthernet0/1, changed state to admini
stratively down
00:00:30: %LINK-5-CHANGED: Interface GigabitEthernet5/0/0, changed state to admi
nistratively down
00:00:30: %LINK-5-CHANGED: Interface GigabitEthernet5/0/1, changed state to admi
nistratively down
00:00:31: %WS_ALARM-6-INFO: ASSERT CRITICAL NSE100 Cutover
00:00:31: %WS_ALARM-6-INFO: ASSERT INFO FastEthernet0 Physical Port Administrati
ve State Down
00:00:31: %WS_ALARM-6-INFO: ASSERT INFO GigabitEthernet0/0 Physical Port Adminis
trative State Down
00:00:31: %WS_ALARM-6-INFO: ASSERT INFO GigabitEthernet0/1 Physical Port Adminis
trative State Down
00:00:31: %WS_ALARM-6-INFO: ASSERT CRITICAL SFP Slot 5/0/0 SFP is missing
00:00:31: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed
state to down
00:00:31: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet5/0/0,
changed state to down
00:00:31: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet5/0/1,
changed state to down
00:00:32: %WS_ALARM-6-INFO: CLEAR CRITICAL SFP Slot 5/0/0 SFP is missing
00:00:32: %WS_ALARM-6-INFO: CLEAR CRITICAL SFP Slot 5/0/1 SFP is missing
Router>enable
Router#copy start run
Destination filename [running-config]?
GigabitEthernet5/0/0: Changing media to GBIC.
You may need to update the speed and duplex settings for this interface.
GigabitEthernet5/0/1: Changing media to GBIC.
You may need to update the speed and duplex settings for this interface.
2177 bytes copied in 0.312 secs (6978 bytes/sec)
Router# config terminal
Enter configuration commands, one per line. End with CNTL/Z.
Router(config)#enable secret cisco
Router(config)#^Z
Router#show ip interface brief
Interface IP-Address OK? Method Status Protocol
FastEthernet0 21.1.5.135 YES TFTP administratively down down
GigabitEthernet0/0 unassigned YES TFTP administratively down down
GigabitEthernet5/0/0 unassigned YES TFTP administratively down down
Router#config terminal
Router(config)#int fast0
Router(config-if)#no shut

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Password Recovery
Router(config-if)#end
Router#show ip interface brief
Interface IP-Address OK? Method Status Protocol
FastEthernet0 21.1.5.135 YES TFTP up up
Router#copy run start
Destination filename [startup-config]?
Building configuration...
[OK]
Router#show version
ROM: System Bootstrap, Version 12.1(12r)EX1, RELEASE SOFTWARE (fc1)
Router uptime is 3 minutes
Uptime for this control processor is 3 minutes
System returned to ROM by power-on
System image file is "disk0:c7300-js-mz.0524"
Configuration register is 0x2142
Router#config terminal
Router(config)#config-reg 0x2102
Router(config)#^Z
Router#show version
ROM: System Bootstrap, Version 12.1(12r)EX1, RELEASE SOFTWARE (fc1)
Router uptime is 4 minutes
Uptime for this control processor is 4 minutes
System returned to ROM by power-on
System image file is "disk0:c7300-js-mz.0524"

OL-1270-02 7
Installing Software Images Using a TFTP or RCP Server Application
Configuration register is 0x2142 (will be 0x2102 at next reload)
Router#
Installing Software Images Using a TFTP or RCP Server

Application
This section explains how to install Cisco IOS software onto Run from RAM Cisco routers using a
Trivial File Transfer Protocol (TFTP) server or Remote Copy Protocol (RCP) server application.
Routers that run an IOS software image by first decompressing the executable code in RAM and then
executing that code are Run from RAM routers. The Cisco 7304 router is such a router.
Note To use the troubleshooting tools described in this document, you must be a registered user and
you must be logged in.

8 OL-1270-02
Procedure Overview
Note Some of the documents referred to in this procedure might not contain commands and
output specific to the Cisco 7304 router. If you encounter references to slot0: or bootflash:,
assume it is disk0: and bootdisk:, respectively, for the Cisco 7304 router.
Install a TFTP Server.

A TFTP server or an RCP server application must be installed on a TCP/IP-ready workstation or PC.
Once the application is installed, a minimal level of configuration must be performed.
The TFTP application must be configured to operate as a TFTP server as opposed to a TFTP
client.
The outbound file directory must be specified. This is the directory in which the Cisco IOS
software images are stored. Most TFTP applications provide a setup routine to assist in these
configuration tasks.
Note The TFTP server included on the software feature pack CD-ROM can be used on a
PC running Windows 95. For other operating systems, a number of TFTP or RCP
applications are available from independent software vendors or as shareware from
public sources on the World Wide Web. The TFTP Server application included on
the software feature pack CDs is also available on Cisco.com.
Download a TFTP Server for Windows 95/98/NT.

Download the Cisco IOS software image onto your workstation or PC.
You also need to have a valid Cisco IOS software image for your router. Make sure the image
supports your hardware and software features, and that your router has enough memory to run it. If
you do not yet have a Cisco IOS software image, or if you are not sure the image you have meets all
the necessary requirements, see How to Choose a Cisco IOS Software Release.

OL-1270-02 9
Software Installation or Upgrade Procedure

Use this procedure to install Cisco IOS software using a TFTP server or RCP server application.
Note For RCP applications, substitute RCP for every occurrence of TFTP. For example, use the
copy rcp disk0: command instead of the copy tftp disk0: command. Also note that extra
configuration is required on the router for RCP applications, as compared to TFTP.
Step 1 Establish a console session to the router.

This can be done with a direct console connection or a virtual Telnet connection. A direct console
connection is preferred over a Telnet connection because a Telnet connection is terminated during the
reboot phase of the software installation. The console connection is made with a rolled cable (usually a
flat black cable) and connects the console port of the router to the COM port of the PC. Open the
Hyperterminal accessory application on the PC, and use the following settings:
Speed 9600 bits per second
8 databits
0 parity bits
2 stop bits
No Flow Control
Step 2 Verify that the TFTP server has IP connectivity to the router.
Verify that the TFTP server has IP connectivity to the router by confirming that the router IP address and
default gateway (if necessary) are set. Ping the router to verify that a network connection exists between
it and the TFTP server. More information on IP addresses is available in the Common Problems
Installing Images Using a TFTP or RCP Server section on page 12.
Step 3 Copy the new software image from the TFTP server to the router.
Router> enable
Password: password
Router#
Router# copy tftp disk0:
If you get a > or rommon > prompt after connecting to the router through the console port, your router
is in ROM monitor (ROMmon) mode. For a ROMmon recovery procedure, see
ROMmon prompt: rommon#>.
If necessary, you can copy an image from one device to another.
Note Keep a copy of the router configuration before upgrading the router software. The upgrade
itself does not affect the configuration, which is stored in NVRAM.
Step 4 Specify the IP address of the TFTP server.

Address or name of remote host [255.255.255.255]? 172.17.247.195
Step 5 Specify the filename of the Cisco IOS software image to be installed. The image name varies depending
on the filename of the image on the TFTP server.
Source file name? c7300-js-mz.121-9.EX

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Step 6 Specify the destination filename. This is the name the new software image will have when it is loaded
onto the router. The image can be named anything, but common practice is to enter the UNIX image
filename.
Destination file name? c7300-js-mz.121-9.EX
The copying process takes several minutes; the time differs from network to network. During the copy
process, messages are displayed to indicate which files have been accessed.
The exclamation point (!) indicates that the copy process is taking place. Each exclamation point
indicates that ten packets have been transferred successfully. A checksum verification of the image
occurs after the image is written to disk0:.
Information about troubleshooting software transfer problems is available in the Common Problems
Step 7 Before reloading, verify the correct installation and commands.
Verify that the image is properly installed and that the boot system commands point to the proper file to
load. Information about verifying the image and boot commands is available in the Common Problems
Router# reload
*Mar 1 00:30:49.972: %SYS-5-CONFIG_I: Configured from console by console
System configuration has been modified. Save? [yes/no]: no
Proceed with reload? [confirm] yes
Step 8 Verify that the router is running with the proper image. After the reload is complete, the router should
be running the desired Cisco IOS software image. Use the show version command to verify.
Information about problems with verifying the image is available in the Common Problems Installing
Images Using a TFTP or RCP Server section on page 12.
Cisco 7304 Router Sample Output

Router# dir disk0:
Directory of disk0:/
1 -rw- 4970544 Jul 02 2001 08:25:54 c7300-js-mz.121-9.EX

16273408 bytes total (13488128 bytes free)

Address or name of remote host []? 172.17.247.195
Source filename []?c7300-js-mz.121-9.EX
Destination filename [c7300-js-mz.121-9.EX]?
Accessing tftp://172.17.247.195/ c7300-js-mz.121-9.EX...
Loading c7300-js-mz.121-9.EX from 172.17.247.195 (via Ethernet0/0):
!!!!!!!!!!!!!!!!!!!!!!!
(...)
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Verifying checksum... OK (0x6BA0)
4970544 bytes copied in 125.731 secs (67263 bytes/sec)
Router# reload
Proceed with reload? [confirm]
6d23h: %SYS-5-RELOAD: Reload requested
...

OL-1270-02 11
Common Problems Installing Images Using a TFTP or RCP Server

Note Some of the documents referred to in this procedure might not contain commands and
output specific to the Cisco 7304 router. If you encounter references to slot0: or bootflash:,
assume it is disk0: and bootdisk:, respectively, for the Cisco 7304 router.
Note For RCP applications, substitute RCP for every occurrence of TFTP. For example, use the
copy rcp disk0: command instead of the copy tftp disk0: command.
Saving While in Boot Mode

Do not use the saving commands (write mem or copy running-config startup-config) and answer no
to any prompt suggesting that you save your current configuration. If you save while you are in boot
mode, your configuration can be partially or completely erased.
router(boot)# reload
*Mar 1 00:30:49.972: %SYS-5-CONFIG_I: Configured from console by console
System configuration has been modified. Save? [yes/no]: no

Proceed with reload? [confirm]
*Mar 1 00:30:58.932: %SYS-5-RELOAD: Reload requested
Default Gateway
A default gateway can be set only if the following are true:
The router is running a boot image that has no routing support.
IP routing is disabled.
Adding the Default Gateway in the Configuration

After determining the IP address of the default gateway, enter the following command in configuration
mode:
ip default-gateway ip address
Verifying the TFTP Server and the Router Are in the Same Network
You need to compare the IP addresses and masks of the TFTP server and the Ethernet interface of the
router as described in the following two examples:
The TFTP server IP address is 172.17.247.195 and the mask is 255.255.0.0. The interface Ethernet
0 of the router IP address is 172.17.3.192 and the mask is 255.255.0.0. In this example, the TFTP
server and this interface of the router are in the same network so a default gateway is not required.
The TFTP server IP address is 172.17.247.195 and the mask is 255.255.0.0. The interface Ethernet
0 of the router IP address is 172.10.3.192 and the mask is 255.255.0.0. In this example, the addresses
are on different IP networks so it is necessary to configure a default gateway on the router.

12 OL-1270-02
Determining if a Default Gateway Is Configured

The default gateway is always the next hop that any packet has to cross to reach the workstation where
you have the TFTP server or Telnet session source, or both. If a default gateway is configured for the
router, the show running-config | include default-gateway command shows the IP address of the
default gateway.
Router# show running-config | include default-gateway
ip default gateway 172.19.251.37
IP Addresses
Determining the IP Address and Mask on the Router

Look for the IP address command under the interface Ethernet statement in your configuration as shown
in the following example:
Router> en
Password:
Router# show run
Building configuration...
Current configuration:
!
version 12.1
service timestamps debug uptime
...................
interface fastEthernet 0/0

ip address 172.17.3.192 255.255.0.0
Determining the IP Address of the TFTP Server on Windows 95

From the toolbar, select Start and then Run. Enter winipcfg and then click OK to display the IP
configuration dialog box.
Determining the IP Address of the TFTP Server on a UNIX Workstation

Enter the command netstat -in. The IP addresses of the interfaces on your workstation are displayed.
Select the one that goes into the router network.

OL-1270-02 13
Troubleshooting Errors During Software Transfer
Text checksum verification failure During the Copy Operation

If you have seen many periods (.) instead of exclamation points (!) during the copy operation, you might
see a message similar to the following example:
COPY: Text checksum verification failure
TFTP from 172.17.247.195 failed/aborted
Verifying checksum... invalid (expected 0x62B7,
computed 0x60B9)
If you enter a dir disk0: command, you might see something similar to the following example:
router# dir disk0:
1 rw- 3437967 c7300-js-mz.121-9.EX
2 rw- 3489036 c7300-js-mz.121-9.EX
3 rw- 290304 c7300-js-mz.121-9.EX [invalid checksum]
In both cases, a checksum failure indicates that the file has not been properly copied into the memory
and you need to copy it again. First verify that the file you copied to the TFTP server is the same size as
the original file. (Be aware that the size is listed in bytes in the router and is sometimes listed in kilobytes
in TFTP servers.) If the network is very busy, you may also see this behavior; try the copy again when
the network is not so loaded, or establish a direct Ethernet connection between the TFTP server and the
router to download the file.
"Error opening tftp"

The following shows an example of the error opening tftp error:
router# copy tftp disk0:
Address or name of remote host [172.17.0.5]?
Source filename [c7300-js-mz.121-9.EX]?
Destination filename [c7300-js-mz.121-9.EX]?
Accessing tftp://172.17.0.5/c7300-js-mz.121-9.EX...
%Error opening tftp://172.17.0.5/c7300-js-mz.121-9.EX (No such file or directory)
Verify that the file is in the root directory of the TFTP server, and check to see if you entered the correct
filename. Some easily mistaken letters are I (uppercase i), l (lowercase L), and 1 (the numeral one).
Timeout Error Messages

Verify that the TFTP server is open on your PC. Also, make sure the file is in the root directory (from
the TFTP application software menu bar, select View>Options).
Can't open file"

Verify that the TFTP server is running on your PC. Verify that you have copied the exact filename. Some
easily mistaken letters are I (uppercase i), l (lowercase L), and 1 (the numeral one).

14 OL-1270-02
Specifying the Device When Copying a Software Image from One Device to Another
The following table contains a list of command options for specifying the device in certain commands,
for example, the copy tftp, copy rcp, and dir commands. The command options vary depending on the
platform. The options marked with an asterisk (*) are not valid for the Cisco 7304 router.
Command Option Option Description

bootdisk: Copy to bootdisk: file system
disk0: Copy to disk0: file system
flash:* Copy to flash: file system
ftp: Copy to ftp: file system
lex: Copy to lex: file system
null: Copy to null: file system
nvram: Copy to nvram: file system
rcp: Copy to rcp: file system
running-config Update (merge with) current system configuration
slot0:* Copy to slot0: file system
slot1:* Copy to slot1: file system
startup-config Copy to startup configuration
system: Copy to system: file system
tftp: Copy to tftp: file system
* Indicates a copy tftp or copy rcp command option that is not valid on the Cisco 7304 router.
Command option examples:

Address or name of remote host [255.255.255.255]? 172.17.247.195
Source file name? c7300-js-mz.121-9.EX
Destination file name? c7300-js-mz.121-9.EX
. . . .
Router# dir disk0:

1 -rw- 2351828 Jul 02 2001 08:25:54 c7300-js-mz.121-9.EX
16273408 bytes total (13488128 bytes free)

OL-1270-02 15
Before Reloading the New Software Image

Verify that the new software image has been stored properly.
Use the dir disk0: command to make sure that the file has been saved, that the size is correct, and
that you do not have an invalid checksum message. If the file does not appear, if it appears followed
by [invalid checksum], or if the size does not correspond to the file size on the TFTP server, you
need to start the installation again. (The size is listed in bytes in the router and is sometimes listed
in kilobytes in TFTP servers.)
Verify that the boot environment variable points to the correct software image.
To display the contents of the BOOT environment variable, the name of the configuration file
pointed to by the CONFIG_FILE environment variable, the contents of the BOOTLDR environment
variable, and the configuration register setting, use the show bootvar command.
The BOOT environment variable specifies a list of bootable images on various devices. The
CONFIG_FILE environment variable specifies the configuration file used during system
initialization. The BOOTLDR environment variable specifies the device and filename containing the
boot image that ROM uses for booting. You set these environment variables with the boot system,
boot config, and boot bootldr commands, respectively.
Router> en
Password:
Router# show bootvar
BOOT variable = disk0:c7300-p-mz.121-99.WS_DAILY_BUILD_20010706,12
CONFIG_FILE variable does not exist
BOOTLDR variable =
Configuration register is 0x2102
Verify that the boot system commands are in the right order in the configuration.
The router stores and executes the boot system commands in the order in which you enter them in
the configuration file. If a boot system command entry in the list specifies an invalid device or
filename, the router skips that entry.
router> en
Password:
Router# conf t
Router(config)#
Router(config)#boot system flash disk0:c7300-js-mz.121-9.EX
Router(config)#boot system flash disk0:

16 OL-1270-02
Debugging PPP Negotiation
Troubleshooting Software Image Verification
Incorrect Version
If the version that is appearing in the output of the show version command is not the file that you just
loaded, follow the procedures in the Before Reloading the New Software Image section on page 16.
Boot Prompt Still Displayed

If after reloading you still see the boot prompt, follow the procedures in the Before Reloading the New
Software Image section on page 16.
Verify that the config register value is correct. The last digit should be a 2. You can check this with the
show version command. If the value is not correct, you need to restore a valid value and reload the
router.

This section shows sample output when debug ppp negotiation is enabled, including what you should
see when PPP is working correctly and what is displayed when there are problems in PPP negotiation.
Successful PPP Negotiation

In successful PPP negotiation, the line protocol must be up and the Link Control Protocol (LCP) state
must be open.
Router#
*Mar 16 15:14:41.757:Se0/1 LCP:O CONFREQ [Listen] id 91 len 10
*Mar 16 15:14:41.757:Se0/1 LCP: MagicNumber 0x521AE3AB (0x0506521AE3AB)
*Mar 16 15:14:41.757:Se0/1 LCP:I CONFREQ [Listen] id 1 len 10
*Mar 16 15:14:41.757:Se0/1 LCP: MagicNumber 0x51C7619B (0x050651C7619B)
*Mar 16 15:14:41.761:Se0/1 LCP:O CONFACK [Listen] id 1 len 10
*Mar 16 15:14:41.761:Se0/1 LCP:I CONFACK [ACKsent] id 91 len 10
*Mar 16 15:14:41.761:Se0/1 LCP:State is Open
*Mar 16 15:14:41.765:Se0/1 PPP:Phase is UP
The following describes the exchange in the example:

O CONFREQ
Outgoing Configuration Request packet is sent to the remote router
I CONFREQ
Incoming Configuration Request packet is sent by the remote router
O CONFACK
Outgoing Configuration Acknowledgement is sent to the remote router. This ACKs the CONFREQ sent
by remote router. In this packet, the Magic Number must match what was sent in the CONFREQ packet.

OL-1270-02 17
I CONFACK
Incoming Configuration Acknowledgement is sent from remote router. This ACKs the CONFREQ sent
by the local router. In this packet, the Magic Number must match what was sent in the CONFREQ
packet.
The following example uses the show interface command to display information about the interface
using PPP encapsulation:
Router# sh int s0/1
Serial0/1 is up, line protocol is up
Hardware is PQUICC with Fractional T1 CSU/DSU
Internet address is 172.16.1.2/24
MTU 1500 bytes, BW 384 Kbit, DLY 20000 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation PPP, loopback not set
Keepalive set (10 sec)
LCP Open
Open:IPCP, CDPCP
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters 00:09:13
Input queue:0/75/0/0 (size/max/drops/flushes); Total output drops:0
Queueing strategy:weighted fair
Output queue:0/1000/64/0 (size/max total/threshold/drops)
Conversations 0/1/128 (active/max active/max total)
Reserved Conversations 0/0 (allocated/max allocated)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
31 packets input, 1034 bytes, 0 no buffer
Received 0 broadcasts, 0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
123 packets output, 3196 bytes, 0 underruns
0 output errors, 0 collisions, 23 interface resets
0 output buffer failures, 0 output buffers swapped out
0 carrier transitions
DCD=up DSR=up DTR=up RTS=up CTS=up
Local Router Is Not Receiving Packets from Its Remote Peer

In this example, the local router is sending LCP CONFREQs and timing out because the remote peer
router is not sending a reply. If this is the problem you are experiencing, check:
Remote peer is configured for PPP encapsulation
Remote peer is receiving CONFREQ packets by enabling debug ppp neg on the remote peer
Router#
*Mar 16 15:07:28.811:Se0/1 LCP:O CONFREQ [REQsent] id 5 len 10
*Mar 16 15:07:28.811:Se0/1 LCP: MagicNumber 0x52142927 (0x050652142927)
*Mar 16 15:07:30.814:Se0/1 LCP:TIMEout:State REQsent

18 OL-1270-02
Router# sh int s0/1

Serial0/1 is up, line protocol is down
LCP Listen
Closed:IPCP, CDPCP
Last input 2w1d, output 00:00:03, output hang never
Remote Peer Is Not Receiving Packets from the Local Router

In this example, the local router is sending CONFREQ, receiving CONFREQ, and sending CONFACK
to its remote peer. However, the remote peer is probably not sending CONFACK back because it is not
receiving the CONFREQ packet. If this is the problem you are experiencing, there is probably something
wrong on the local router. Check:
Local router configuration
Remote peer debug output by enabling debug ppp negotiation on the remote peer
Router#
*Mar 16 15:14:41.757:Se0/1 LCP:O CONFREQ [Listen] id 91 len 10
*Mar 16 15:14:41.757:Se0/1 LCP:I CONFREQ [Listen] id 1 len 10
*Mar 16 15:14:41.761:Se0/1 LCP:O CONFACK [Listen] id 1 len 10
*Mar 16 15:14:43.761:Se0/1 LCP:TIMEout:State ACKsent
*Mar 16 15:14:43.761:Se0/1 LCP:O CONFREQ [ACKsent] id 92 len 10
*Mar 16 15:14:45.761:Se0/1 LCP:TIMEout:State ACKsent
*Mar 16 15:14:45.761:Se0/1 LCP:O CONFREQ [ACKsent] id 93 len 10

OL-1270-02 19
Router# sh int s0/1

Serial0/1 is up, line protocol is down
LCP ACKSENT
Open:IPCP, CDPCP

20 OL-1270-02
A Loop in the Network

If the local router is receiving the same packets back that it is sending out, there is a loop in the network.
The line in between the local router and its remote peer router is in a loop.
The output of debug ppp negotiation contains a message indicating the line might be looped. There is
a loop in the network. Report this problem to your service provider.
Router# sh int s0/0:0
Serial0/0:0 is up, line protocol is down (looped)
Hardware is PQUICC Serial
Encapsulation PPP, crc 16, loopback not set
LCP Listen
Input queue:0/75/0 (size/max/drops); Total output drops:0
Router#debug ppp neg

PPP protocol negotiation debugging is on
2d23h:Se0/0:0 LCP:TIMEout:State REQsent
2d23h:Se0/0:0 LCP:O CONFREQ [REQsent] id 13 len 10
2d23h:Se0/0:0 LCP: MagicNumber 0x117C9F70 (0x0506117C9F70)
2d23h:Se0/0:0 LCP:I CONFREQ [REQsent] id 13 len 10
2d23h:Se0/0:0 LCP: MagicNumber 0x117C9F70 (0x0506117C9F70)
2d23h:Se0/0:0 LCP:O CONFNAK [REQsent] id 13 len 10
2d23h:Se0/0:0 LCP: MagicNumber 0x117CA73C (0x0506117CA73C)
2d23h:Se0/0:0 LCP:I CONFNAK [REQsent] id 13 len 10
2d23h:Se0/0:0 LCP: MagicNumber 0x117CA73C (0x0506117CA73C)
2d23h:Se0/0:0 PPP:Line appears to be looped back
In this example, the Magic Number for the O CONFREQ is the same as for I CONFREQ. This implies
that the router is getting the exact same packet back as it is sending out, as indicated in the PPP debug
message.

OL-1270-02 21
Obtaining Documentation
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical
resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which may have shipped with your product. The Documentation CD-ROM is updated monthly
and may be more current than printed documentation. The CD-ROM package is available as a single unit
or through an annual subscription.
Registered Cisco.com users can order the Documentation CD-ROM (product number
DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number
DOC-CONDOCCD=) through the online Subscription Store:
http://www.cisco.com/go/subscription
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere
in North America, by calling 800 553-NETS (6387).

22 OL-1270-02
Obtaining Technical Assistance
Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click
Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your
document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a
starting point for all technical assistance. Customers and partners can obtain online documentation,
troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users
have complete access to the technical support resources on the Cisco TAC website, including TAC tools
and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information,
networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
Streamline business processes and improve productivity
Resolve technical issues with online support
Download and test software packages
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs
To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://www.cisco.com

OL-1270-02 23
Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product,
technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC
Escalation Center. The avenue of support that you choose depends on the priority of the problem and the
conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
Priority level 4 (P4)You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
Priority level 3 (P3)Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
Priority level 2 (P2)Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.
Priority level 1 (P1)Your production network is down, and a critical impact to business operations
will occur if service is not restored quickly. No workaround is available.
Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The
site provides around-the-clock access to online tools, knowledge bases, and software. To access the
Cisco TAC website, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access to
the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website
require a Cisco.com login ID and password. If you have a valid service contract but do not have a login
ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco
TAC website, you can open a case online at this URL:
http://www.cisco.com/en/US/support/index.html
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC
website so that you can describe the situation in your own words and attach any necessary files.
Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business operations.
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer
automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support
services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). When you call the center, please have available your service agreement
number and your product serial number.

24 OL-1270-02
Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as
ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new
and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking
Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design
Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest
information about the field of networking. You can access Packet magazine at this URL:
http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html
iQ Magazine is the Cisco monthly periodical that provides business leaders and decision makers
with the latest information about the networking industry. You can access iQ Magazine at this URL:
http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in the design, development, and operation of public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
TrainingCisco offers world-class networking training, with current offerings in network training
listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks
of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet,
ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo,
Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel,
EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, MGX,
MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, ScriptShare,
SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO
are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (0304R)

OL-1270-02 25

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Cisco 7304 Router Troubleshooting and

Purpose of This Document

Copyright 2001-2003. Cisco Systems, Inc. All rights reserved.

Network Services Engine 100 Hardware Revision IOS

Cisco 7304 Router Troubleshooting and Configuration Notes

Cisco 7304 Router Troubleshooting and Configuration Notes

console baud: 9600

Example of Password Recovery Procedure

Cisco 7304 Router Troubleshooting and Configuration Notes

enable "break/abort has effect"? y/n [n]:

Downloading default microcode: system:pxf/ucode1.

Press RETURN to get started!

00:00:15: %LINK-5-CHANGED: Interface FastEthernet0, changed state to reset

Cisco 7304 Router Troubleshooting and Configuration Notes

00:00:16: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed

Cisco 7304 Router Troubleshooting and Configuration Notes

Cisco 7304 Router Troubleshooting and Configuration Notes

Installing Software Images Using a TFTP or RCP Server

Cisco 7304 Router Troubleshooting and Configuration Notes

Install a TFTP Server.

Download a TFTP Server for Windows 95/98/NT.

Cisco 7304 Router Troubleshooting and Configuration Notes

Software Installation or Upgrade Procedure

Step 1 Establish a console session to the router.

Step 4 Specify the IP address of the TFTP server.

Cisco 7304 Router Troubleshooting and Configuration Notes

Cisco 7304 Router Sample Output

1 -rw- 4970544 Jul 02 2001 08:25:54 c7300-js-mz.121-9.EX

Router# copy tftp disk0:

Cisco 7304 Router Troubleshooting and Configuration Notes

Common Problems Installing Images Using a TFTP or RCP Server

Saving While in Boot Mode

System configuration has been modified. Save? [yes/no]: no

*Mar 1 00:30:58.932: %SYS-5-RELOAD: Reload requested

Adding the Default Gateway in the Configuration

Cisco 7304 Router Troubleshooting and Configuration Notes

Determining if a Default Gateway Is Configured

Determining the IP Address and Mask on the Router

interface fastEthernet 0/0

Determining the IP Address of the TFTP Server on Windows 95

Determining the IP Address of the TFTP Server on a UNIX Workstation

Cisco 7304 Router Troubleshooting and Configuration Notes

Troubleshooting Errors During Software Transfer

Text checksum verification failure During the Copy Operation

"Error opening tftp"

Timeout Error Messages

Can't open file"

Cisco 7304 Router Troubleshooting and Configuration Notes

Command Option Option Description

Command option examples:

Router# dir disk0:

1 -rw- 2351828 Jul 02 2001 08:25:54 c7300-js-mz.121-9.EX

16273408 bytes total (13488128 bytes free)

Cisco 7304 Router Troubleshooting and Configuration Notes

Before Reloading the New Software Image

Cisco 7304 Router Troubleshooting and Configuration Notes

Troubleshooting Software Image Verification

Boot Prompt Still Displayed

Debugging PPP Negotiation

Successful PPP Negotiation

The following describes the exchange in the example:

Cisco 7304 Router Troubleshooting and Configuration Notes

Local Router Is Not Receiving Packets from Its Remote Peer

Cisco 7304 Router Troubleshooting and Configuration Notes