EMAIL: SHAUNAIMILLER@GMAIL.

COM
SHAUNA MILLER MOBILE: (301) 452 5500

ADDRESS: 26 98 WILLOW HILL RD

High performing Sales and Operations Manager with proven track record
developing business relationships, growing markets, and leading teams, seeking sales
management opportunities

EDUCATION
Aug 2007-May 2011 Bachelor of Arts, 2011
St. Louis, MO Washington University in St. Louis
Major: Political Science, Minor: Legal Studies
Cumulative GPA: 3.3 Deans List: Spring 2010, 2011
PROFESSIONAL EXPERIENCE
Apr 2016- Feb 2017 Zoomer, Inc.
Washington D.C. Driver Engagement Manager (remote)
Created and led engagement program to acquire and retain 6,000 drivers across 18 territories
Conducted extensive surveys and designed A/B testing to identify and address issues of driver
happiness/malcontent throughout markets
Created incentive programs, led driver-app interface changes, devised messaging guidelines, and
created special projects aimed at improving the overall driver experience
Reduced driver platform departures by 52% and increased the average driver work-span by
220% across territories
Zoomer ceased operations and dissolved in February, 2017
Aug 2015- Mar 2016 Zoomer, Inc.
Everywhere, USA City Launcher (100% travel)
Launched operations in Hoboken, NJ and Boston, MA including recruiting, training, and
managing local management team and 50+ drivers in each market
Oversaw daily territory logistics including scheduling, mitigating service issues, and restaurant
account management
Traveled to potential new territories to pre-sell 60% of restaurants offering delivery in that
territory, determine potential operational obstacles, and recommend prime markets for
expansion
Aug 2014-Jul 2015 McMaster-Carr Supply Company
Atlanta, GA Operations Manager, Marketing/ Sales Operations
Managed all marketing accounts for Arkansas and Mississippi customer, prospected customers
of interest and surpassed account management goals by 140%
Analyzed same-day delivery metrics, redesigned courier routes, and recommended process
improvements to decrease percentage of late packages by 4 %
Aug 2011-Jul 2014 The PNC Financial Services Group, Inc
Fort Meade, MD Assistant Vice President, Branch Manager
Managed 5 direct reports; coached branch staff on client acquisition, customer service,
individual goal performance, and personal development
Pursued new clients through event partnerships and prospecting; aided Relationship
Manager in managing 300 small business accounts
Exceeded sales goals for merchant services, business banking, mortgages, investments, and
workplace banking by 400%, 200%, 150%, 150%, and 130% respectively
Leveraged Oracle BI to analyze sales data in order to track & manage growth of a $25 Million
P&L center. Earned a perfect 5-star P&L rating with 19% growth, the highest in the region