Service Now Developer Resume

Title
Service Now Developer

Primary Skills
JavaScript, Perl, Jelly, C/C++, VBScript

Location
US-TX-Houston

Posted
Mar-30-15

RESUME DETAILS

SUMMARY

Experienced technical professional with 15 years of technical solution delivery experience, with a
specialty in IT Service Management process and technical enablement. Proficient in SDLC and
Agile project execution experience as well as solution administration and support.

SKILLS/PROFIENCIES

Languages - JavaScript, Perl, Jelly, C/C++, VBScript

Platforms
OS: Windows Server, Linux
Database: Microsoft SQL Server (Query and Administration), MySQL

Software Systems:
ServiceNow
o ITSM development (Incident, Problem, Change, Service Request
o 3rd party integration (Web services, inbound email, etc)
o Discovery (MID Server setup/maintenance, network discovery optimization/troubleshooting)
o Service Catalog (Building/maintaining workflows and various types of catalog items)
o Proficient in Javascript and Jelly to enhance platform
BMC
o Remedy
o Atrium Core
o ADDM
Certifications:
ServiceNow Certified Implementation Specialist - #0100278
ServiceNow Certified Administrator - #1000612
ITIL Foundation v3
Remedy Approved Consultant 7.x
Personal Skills
Self-starter/managed
Eager to learn new skills and technologies
Solution-oriented
 People-oriented

EXPERIENCE

Maryville Technologies 03/2006 -- 03/2015

System Engineer/Consultant -- Houston, TX
Accomplished system engineering consultant providing quality technical delivery to numerous
client companies across various technical disciplines
Successful contribution of technical delivery of numerous projects across the full project
execution lifecycle (requirements, design, build, test, deploy and support in the following
technologies
o BMC Software
Remedy ITSM
Atrium Core
ADDM
o ServiceNow
ITSM
Discovery
Provided technical expertise in several business development efforts
Active involvement in company solution administration operation
Presented on several technical topics to internal engineering community
References available upon request
Intel Corporation 06/2000 -- 03/2006
Application Programmer -- Hillsboro, OR
Provided BMC Remedy ITSM Application support for internal help desk and other shared services
organizations.
Maintained functionality and sustainability of BMC Remedy environment through standard
break-fix technical delivery
Provided technical insight to Remedy system capability to organizations who wanted to
integrate with third party systems

EDUCATION

University of Michigan Graduated 12/1999

Ann Arbor, MI
BSE, Computer Engineering

Certifications
ServiceNow Certified Administrator - #1000612
ServiceNow Certified Implementation Specialist - #0100278