HEMANT BHAVSAR

Phone No: 08890494089

Email:hemant.srbhavsar@gmail.com

Date of Birth: 21st September 1985

SUMMARY:
More than 2 years as Business Analyst in CRM, e-governance (Mid Day Meal, NREGA,
NRHM, Common Service Centre, EKVI Mandi, Electricity Boards, and DJB Delhi).

Working as a single point of contact for the customer to ensure that during the course
of project all the requirements, concerns and deliverables are responded proactively
and in time. Consultative approach towards pain areas and requirements of the client.

Experience in creating technical documentation such as statement of work,

requirements documents, functional design documents and specifications.

Process Engineering experiences as SEPG, SQA & FAR (Functional Area

Representatives) for SCAMPI A and SCAMPI B (CMMI1.2 & ISO 9000:2001 Models).

Domain knowledge - Inventory Management, Human Resource Management, Project

Management, CRM, Billing, Telecommunication, ITeS-BPO, Banking and healthcare.

E-governance domain - Electricity Board (Customer Management), Irrigation

department (Delhi Jal Board), Municipal Corporation, CSC (Common Service Centre)
State-IT dept (Bihar and Jharkhand).

ZOOM Developers Pvt. Ltd, Indore (CMMI 3 & ISO 9000:2001 Company)
ROLES & TASKS PERFORMED AS BUSINESS ANALYST:
As a Business Analyst I involved in various business operations and helped the organization to
achieve cost-effective production with increased quality, efficiency and satisfied customer
service. Involved in documenting the business process by identifying the requirements and
also involved in finding the system requirements Report directly to the Global Operations
Manager as well as software team, and work closely with the Global Process and QA
Coordinator.

Analyzed and documented the ‘as is’ current state and 'to be' future state.
Expertly determine the gap between documented requirements and functionality of
legacy applications and technical design specifications with an emphasis on current
requirements and functionality.
Responsible for gathering and documenting business requirements from business
owners for CRM, and customer services.
Playing the Lead role for Requirement Gathering & Analysis and Design Team.
Prepared Technical Proposal, coordinating for development of Network / IT /
Operational plans, High Level Technical Presentations, Presented Organization at
Opening Bids/Tenders. & managed for development of current marked demand in
organization.
Analytical task Preliminary Study, System Study, Brain Storming for new domain,
Requirement development (Requirement Gathering) at Client end, Requirement
Analysis, Requirement Management (Requirement Traceability).
Designed and implemented complex database architecture; implemented
strategies for database high availability and scalability.
Analyze Database production environments, identify areas of improvement on
normalization, data access times, prepare improvement plans and assist
development teams in subsequent impact analysis.
Mapping of test cases against the requirement documents using Traceability Matrix.
 Proficient in Functionality Testing, Black Box Testing, System Testing, Integration
Testing, and Regression Testing.
Create quality plan and present to / review with stakeholders.
Plan & conduct reviews, lessons learned sessions and tracking of action items.
Ensure compliance of project execution and deliverables with methodology and
guidelines.
Facilitated UAT with the stakeholders and the business users.
Support project manager with execution of Change and Defect Management.
Assessment of production readiness.
Definition, monitoring and reporting of software quality.
Experience in Risk Management/Risk Assessment. Risk management for projects along
with the project manager.
Escalate issues well in advance and suggest alternative approaches.
Be jointly responsible for ensuring the quality along with the project team.

VITAL ROLE:

Be an interface between Product Management and Product Development teams in

defining and influencing business requirements.
Understand the business and market needs, and assist in defining technology solutions
to support business requirements and/or customer needs.
Translate business and user requirements into requirement specification documents
and drive solution review walkthroughs to ensure designs are complete and understood
by development teams and end customers.
Work with business owners and end users to define and analyze problems to create
functional specification documents.
Participate in functional testing and signoff of new product development and
customizations.
Organize and generate training materials and user guides for end customers, partners,
and internal resources.
Conduct training and demo sessions to company employees, partners, and prospects /
customers.
Provide support during the product release cycle to identify and help customers for the
Beta and Managed Availability release programs, and ensure that all requirements and
design specifications have met the acceptance criteria.

ROLES & TASK PERFORMED AS SEPG:

FAR for SCAMPI B 3 at Zoom Developers (May 2009) for Level 3 compliance and Gap
Analysis in 4 and 5 Process Areas. SACMPI A for CMMI Level 3 at Zoom Developers
(Feb 2008) as Appraisal Team Member. Readiness check with LA.
Process Optimization, Process Definition (Defining Process, Templates, Checklists,
Guidelines, Form, Metrics, Rational, Standards), Process Implementation, Identifying
and Developing Training needs, Facilitating Researches on New Technology Drivers &
Business Requirements of clients, Identifying improvements at implementation,
Facilitating Training on Process & Quality, Auditing Quality Compliances. Conducting
Audit of Projects, OT, SQAG and SEPG. CA/PA, Collecting measures.
Designing and Managing Quality Management Standard (QMS – a repository of
standard process) for Organization. Prototyping, Spiral, RAD Agile and Water fall model
expert. Worked for Engineering Process Area and Project Management
Inspected design and code for adherence to both general and project specific coding
standards
Moderated Design, Code and Unit Test, Formal Test, and Integration Peer Reviews
Conducted periodic audits and assessments of the software development
Assessed conformance to original and tailored company defined process areas
Tracked defects, action items, and open issues, from initiation to closure
Witnessed Formal Qualification Tests, and reviewed Software Test Plans and Post Test
Analysis
Software Configuration Management during design and code inspections
Developed status reporting mechanisms and implemented Process Improvement
measures
 Participated in design and code reviews, and verified compliance with the development
plan
Represented the SQA organization in meeting with clients, auditors and government
agencies

SELECTED PROJECT ABSTRACTS:

Common Service Centre (For 7 States for JAP IT)
An e-Governance web Portal for services like Access Management, Account Management,
Job Portal, Education Portal for registering e-learners, News, Government Certificates
(Death/Birth, Ration card and marriage certificate)

Responsibilities for the business and functional requirements development of projects -

Interacting with internal business and operational clients, and outside vendors and
internal IT groups

Conducting meetings with identified stakeholders discuss business needs and manage
stakeholder expectations as project progresses.

Supervised the support of 70 users running Windows XP and two servers running
Windows Server 2003; implemented asset management plan for inventorying
equipment; built a network operations team responsible for the internal infrastructure.

Migrated organization data from Windows NT to Windows Server 2003 with no

downtime during business hours.

Worked closely with Program Manager, Solution Manager, technical team and business
customers to formulate the high level IT solution.

NREGA: The National Rural Employment Guarantee Act (NREGA) guarantees employment
for the unemployed in the rural areas for 100 days in a year through works such as
building roads, improving water supply and works that are necessary to improve the
infrastructure in rural areas.

Working with Government of Rajasthan in different districts. Issuing the biometric smart
card (Job Card) to the persons enrolled under the NREGA scheme. The smart job card
enables the card holder to track job information and withdraw cash by swiping the card
and without going post office or Bank.

NRHM: National Rural Health Mission Dholpur District intends to develop, install and
maintain a web-based portal for better health services for the purpose of increasing
expenditure on health, reducing regional imbalance in health infrastructure, pooling
resources, integration of organizational structures, optimization of health manpower,
decentralization and district management of health programmes, community participation
and ownership of assets, induction of management and financial personnel into district
health system, and operationalize community health centers into functional hospitals
meeting Indian Public Health Standards in Dholpur District.

EKVI MP (Mandi Activities-terminal supported Auction, Sale, Billing and waiting

management system, Reporting Solution). Project Duration 7 Year including Maintenance,
Roles I played System analysis and Report development.

DJB Delhi (Bill Processing) Project Duration 5 Year including Maintenance, Roles I played
System analysis & DBA.

Attorney General Dept Australia: Designed Technical Proposals for (defining alternate
solution/technical proposal) Attorney General Dept Australia, University of Information
UFI-UK, Port of Sohar –Omen, Tourism Department of Australia.
VERTICAL INDUSTRY EXPERIENCE:
Telecommunication: Billing Systems; Customer Care; Service Order Processors Call
Center Management; Call Center Back Office; Customer Relationship Management; Product
Management; Pricing; Tariffs and Compliance; Calling Cards; Long Distance; Carriers;
Cellular.

Manufacturing: Discrete Manufacturing for Work-in-Process; MRP-II; Enterprise Resource

Planning; Production Scheduling; Master Planning; Capacity Requirements Planning;
Inventory Planning; Cell Control. Some Process exposure

Demographics: Graphical Information Systems, Global Positioning System.

PROFESSIONAL TRAINING & CERTIFICATION:

Functional area representative (FAR) Training for CMMI SCAMPI B. [1 Day (May 2009)]
Time Management Training for Professionals [1 Day (Dec2007)]
Pursuing Microsoft Certification for SQL Server MCTS (-441)

PROFESSIONAL QUALIFICATION:

Microsoft technologies - C#, ASP dot net, LINQ.

Languages & Databases - C, SQL, PL/SQL, SQL Server 2000/2005 & MS Access,
Server 2005 Reporting Services, Notification Services
and Oracle 9i (database design, backup, recovery, and
replication).

Concepts - OOP, DBMS, Data Structure, Computer Network,

System Design & Analysis, CMMI & SDLC-Waterfall,
Project Management, Software Engineering Statistics,
Line Graph Analysis, Bar chart Analysis, Fishbone Cause
and Effect diagram etc.

Operating System & tools - WinXp, Win98, Win2000 Server& WinNT, VSS

Design Tools - Microsoft Visual Source Safe as Configuration Tool,

Visio, Word, Excel

Reporting Solution - Seagate Crystal Reports 7.0; SSRS

EDUCATIONAL QUALIFICATION:

Pursuing MA in Economics from Ignou. (2010-2012)

MCA from Rajiv Gandhi Proudyogiki Vishwavidyalaya (M.P.) (2008)
B.sc. in computer science from DAVV Indore (M.P.) (2005)
12th Board from Janta H.S.School Khandwa. (M.P.) (2002)
10th Board from Janta H.S.School Khandwa. (2000)

SKILLS:

1. Innovative & learning aspirant, excellent communication & writing Skills & Client
Communication, Training.
2. Energetic and Experienced in Requirement Gathering Interpretation skills & Traveling.
3. Competence to Built Team, Team Management and Knowledge Sharing & Coordination
for Organizational & interpersonal growth.
4. Strong analytical skills, out-of-the-box thinking, and problem solving ability
5. Managing task and time. Doing daily work status entries, Scheduling task in team,
identifying and resolving issues.

The above information is correct to best of my knowledge.

HEMANT BHAVSAR