Sandeep Mishra

SUMMARY
Six months experience in reservation and bookings for Hyatt Hotels Corporation.
11months of experience in the TCS-Eserve ltd.
2 years of retail experience in Jayent Electricals.

EDUCATION

2006 2011 Sydeham College of Commerce Mumbai, India

Bachelor in Commerce 69%

2004 2006 Sydeham College of Commerce Mumbai, India

H.S.C - 62%

1993 2004 St. Xaviers High School Mumbai, India

S.S.C - 75%

TOTAL WORK EXPERIENCE: 3.5 years

2014 Sitel India Private Limited (from May, 12 May 2014 till present)

Customer Service Representative for Hyatt Hotels Corporations

Responsibilities
Hotel reservations, Bookings and Cancellation.
Providing prompt resolution for the guests staying at Hyatt.
Communicating with the hotel regarding assistance required in room booking and availability.
Aim in authentic hospitality and genuine services deliverance.

2012 2013 TCS-Eserve ltd

Bankruptcy Specialist-Band 1

Responsibilities
Preparing and Documenting mortgage report for CitiBank.
Communicating with attorney and trustee in case on delinquency related matters.
Understanding of the structure and function of bankruptcy courts also considering the impact of the violation of the rules.

2010- 2012 Jayent Electricals.

Cashier

Responsibilities
Handling all the cash transactions of the organization.
Receive payments by cash, credit cards, cheques etc.
Checking daily Cash accounts.
Guiding and solving the query of the customer
Maintaining monthly, daily, weekly report of transactions.

Achievements

Listed in top five candidates for four consecutive months in providing appropriate response
to solve the queries of the guests staying at Hyatt hotels.

Recognized for handling maximum cases related to delinquent accounts in a day.

PERSONAL INTERESTS
Sports: Football and Cricket.
Travelling and listening to music as a hobby in spare time.