Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
ON
COMPARISON OF PERFORMANCE
OF NATIONALIZED BANKS &
PRIVATE BANKS
Submitted to
(A) Declaration
(B) Preface
(C) Acknowledgement
Chapter 1 - Introduction to Banking industry
Chapter 2 - Privatization of Banking Sector
Literature review
Chapter 3 - Research Methodology
i) Introduction
ii) Objective Of Study
iii) Plan Of Study
iv) Type & Techniques Of Research
v) Sources Of Data
vi) Sample Plan
vii) Analysis & Interpretation
viii) Limitations Of Study
Chapter 4
Chapter 5 Profile of top 5 Nationalized and 5 Private Banks
Chapter 6 - & Data Analysis interpretation
Chapter 5 Findings Suggestion
conclusion
Bibliography
PREFACE
This project work would have been simply incomplete without the
acknowledgement of those people who have hand behind in its success.
Perseverance, inspiration and motivation have always played a great role
in the success of any venture. At this level of understanding it is often
difficult to understand the wide spectrum of knowledge without proper
guidance and advice.
First of all, I would like to thank the supreme power, the almighty
GOD, who is really responsible for the satisfactory completion of my
project work. Secondly, MY PARENTS, whom I am greatly indebted
having brought me up with love & encouragement throughout my student
life.
A banker or bank is a financial institution that acts as a payment agent for customers,
and borrows and lends money
The first modern bank was founded in Italy at Genoa in 1406, its name was "Banco di
San Giorgio" (Bank of St. George).
Banks borrow money by accepting funds deposited on current account, accepting term
deposits and by issuing debt securities such as banknotes and bonds. Banks lend
money by making advances to customers on current account, by making installment
loans, and by investing in marketable debt securities and other forms of lending.
Banks provide almost all payment services, and a bank account is considered
indispensable by most businesses, individuals and governments. Non-banks that
provide payment services such as remittance companies are not normally considered
an adequate substitute for having a bank account.
Banks borrow most funds borrowed from households and non-financial businesses,
and lend most funds lent to households and non-financial businesses, but non-bank
lenders provide a significant and in many cases adequate substitute for bank loans,
and money market funds, cash management trusts and other non-bank financial
institutions in many cases provide an adequate substitute to banks for lending savings
to.
Banks are critical to our economy. The primary function of banks is to put their
account holders' money to use by lending it out to others who can then use it to buy
homes, businesses, send kids to college...
When you deposit your money in the bank, your money goes into a big pool of
money along with everyone else's, and your account is credited with the amount of
your deposit. When you write checks or make withdrawals, that amount is deducted
from your account balance. Interest you earn on your balance is also added to your
account.
DEFINITION OF BANK: -
an institution that deals in money and its substitutes and provides other
financial services. Banks accept deposits and make loans and derive a profit
from the difference in the interest rates paid and charged, respectively.
Definition: An establishment for the custody, loan, exchange, or issue, of money, and
for facilitating the transmission of funds by drafts or bills of exchange; an institution
incorporated for performing one or more of such functions, or the stockholders (or
their representatives, the directors), acting in their corporate capacity.
Definitions of banking:
engaging in the business of keeping money for savings and checking accounts or for
exchange or for issuing loans and credit etc.
transacting business with a bank; depositing or withdrawing funds or requesting a
loan etc.
A bank is a business which provides financial services for profit. Traditional banking
services include receiving deposits of money, lending money and processing
transactions. Some banks (called Banks of issue) issue bank notes as legal tender.
Economic functions
The economic functions of banks include:
Types of Banks
1. central bank
The central bank of the country is the Reserve Bank of India (RBI). It was established in April
1935 with a share capital of Rs. 5 crores on the basis of the recommendations of the Hilton
Young Commission. The share capital was divided into shares of Rs. 100 each fully paid
which was entirely owned by private shareholders in the begining. The Government held
shares of nominal value of Rs. 2,20,000.
Reserve Bank of India was nationalised in the year 1949. The general superintendence and
direction of the Bank is entrusted to Central Board of Directors of 20 members, the Governor
and four Deputy Governors, one Government official from the Ministry of Finance, ten
nominated Directors by the Government to give representation to important elements in the
economic life of the country, and four nominated Directors by the Central Government to
represent the four local Boards with the headquarters at Mumbai, Kolkata, Chennai and New
Delhi. Local Boards consist of five members each Central Government appointed for a term of
four years to represent territorial and economic interests and the interests of co-operative and
indigenous banks.
The Reserve Bank of India Act, 1934 was commenced on April 1, 1935. The Act, 1934 (II of
1934) provides the statutory basis of the functioning of the Bank.
The Reserve Bank of India Act of 1934 entrust all the important functions of a central bank the
Reserve Bank of India.
Bank of Issue
Under Section 22 of the Reserve Bank of India Act, the Bank has the sole right to issue bank
notes of all denominations. The distribution of one rupee notes and coins and small coins all
over the country is undertaken by the Reserve Bank as agent of the Government. The
Reserve Bank has a separate Issue Department which is entrusted with the issue of currency
notes. The assets and liabilities of the Issue Department are kept separate from those of the
Banking Department.
Banker to Government
The second important function of the Reserve Bank of India is to act as Government banker,
agent and adviser. The Reserve Bank is agent of Central Government and of all State
Governments in India excepting that of Jammu and Kashmir. The Reserve Bank has the
obligation to transact Government business, via. to keep the cash balances as deposits free
of interest, to receive and to make payments on behalf of the Government and to carry out
their exchange remittances and other banking operations. The Reserve Bank of India helps
the Government - both the Union and the States to float new loans and to manage public
debt. The Bank makes ways and means advances to the Governments for 90 days. It makes
loans and advances to the States and local authorities. It acts as adviser to the Government
on all monetary and banking matters.
The Reserve Bank of India acts as the bankers' bank. According to the provisions of the
Banking Companies Act of 1949, every scheduled bank was required to maintain with the
Reserve Bank a cash balance equivalent to 5% of its demand liabilites and 2 per cent of its
time liabilities in India. By an amendment of 1962, the distinction between demand and time
liabilities was abolished and banks have been asked to keep cash reserves equal to 3 per
cent of their aggregate deposit liabilities. The minimum cash requirements can be changed by
the Reserve Bank of India.
The scheduled banks can borrow from the Reserve Bank of India on the basis of eligible
securities or get financial accommodation in times of need or stringency by rediscounting bills
of exchange. Since commercial banks can always expect the Reserve Bank of India to come
to their help in times of banking crisis the Reserve Bank becomes not only the banker's bank
but also the lender of the last resort.
Controller of Credit
The Reserve Bank of India is the controller of credit i.e. it has the power to influence the
volume of credit created by banks in India. It can do so through changing the Bank rate or
through open market operations. According to the Banking Regulation Act of 1949, the
Reserve Bank of India can ask any particular bank or the whole banking system not to lend to
particular groups or persons on the basis of certain types of securities. Since 1956, selective
controls of credit are increasingly being used by the Reserve Bank.
As supereme banking authority in the country, the Reserve Bank of India, therefore, has the
following powers:
(a) It holds the cash reserves of all the scheduled banks.
(b) It controls the credit operations of banks through quantitative and qualitative controls.
(c) It controls the banking system through the system of licensing, inspection and calling for
information.
(d) It acts as the lender of the last resort by providing rediscount facilities to scheduled banks.
The Reserve Bank of India has the responsibility to maintain the official rate of exchange.
Besides maintaining the rate of exchange of the rupee, the Reserve Bank has to act as the
custodian of India's reserve of international currencies. The vast sterling balances were
acquired and managed by the Bank. Further, the RBI has the responsibility of administering
the exchange controls of the country.
Supervisory functions
In addition to its traditional central banking functions, the Reserve bank has certain non-
monetary functions of the nature of supervision of banks and promotion of sound banking in
India. The Reserve Bank Act, 1934, and the Banking Regulation Act, 1949 have given the RBI
wide powers of supervision and control over commercial and co-operative banks, relating to
licensing and establishments, branch expansion, liquidity of their assets, management and
methods of working, amalgamation, reconstruction, and liquidation. The RBI is authorised to
carry out periodical inspections of the banks and to call for returns and necessary information
from them. The supervisory functions of the RBI have helped a great deal in improving the
standard of banking in India to develop on sound lines and to improve the methods of their
operation.
Promotional functions
With economic growth assuming a new urgency since Independence, the range of the
Reserve Bank's functions has steadily widened. The Bank now performs a varietyof
developmental and promotional functions, which, at one time, were regarded as outside the
normal scope of central banking. The Reserve Bank was asked to promote banking habit,
extend banking facilities to rural and semi-urban areas, and establish and promote new
specialised financing agencies.
The monetary functions also known as the central banking functions of the RBI are related to
control and regulation of money and credit, i.e., issue of currency, control of bank credit,
control of foreign exchange operations, banker to the Government and to the money market.
Monetary functions of the RBI are significant as they control and regulate the volume of
money and credit in the country.
2. Commercial banks
3. co-operative banks
the co-operative banks are institutions established with principle of co-operation. The
objective of such organizations is to facilitate rural credit & to promote thrift and self-
help among the economically weaker sections of the society. Like commercial banks,
the co-operative banks also received deposits and lend money. But they lend money to
their members and make incidental profits, although their sole objective is not profit
earning. In other words, The potential advantages of a co-operative bank
were seen broadly. It would, for instance, be able to bring together co-
operative retail societies which had surplus funds, and co-operative
production which lacked the capital required for further development. The
bank would provide money for expansion in a boom and help societies out
during a downturn in the trade cycle, and hence insulate the movement
from the vagaries of capitalism; it also provided an opportunity to be more
independent of outside financial control. This was also part of the principle
of mutual self-help.
4. Industrial Bank
An industrial loan company (ILC) or industrial bank is a financial
institution in the United States that lends money, and may be owned by
non-financial institutions.
The industrial banks provide long term loans and supply fixed capital to
industrial concerns by subscribing to the shares and debentures floated by
the companies. As they have financed the share capital, the industrial
banks play an important role in the management and administration of the
companies. The industrial banks have acted as underwriters in the
floatation of new industrial concerns. In addition to this, trhey also arrange
for medium- term loans. But in india, we have a numberof financial
corporations, development corporations and investment corporations
acting as industrial development banks.
5. development banks
The objective of establishing the Regional Rural Banks was to develop the
rural economy by developing agriculture, trade, commerce and industry
and other productive activities in the rural areas. In shoet, the Regional
Rural Banks are to act as an alternative agencyto provide institutrional
credit in the rural areas and to replace the money lenders in course of
time. At the same time, the RRBs should supplement the activities of co-
operative banks.
With stiff competition and advancement of technology, the services provided by banks has
become more easy and convenient. The past days are witness to an hour wait before
withdrawing cash from accounts or a cheque from north of the country being cleared in one
month in the south.
This section of banking deals with the latest discovery in the banking instruments along with
the polished version of their old systems.
1. Bank Account
Open bank account - the most common and first service of the banking sector. There are
different types of bank account in Indian banking sector. The bank accounts are as follows:
Bank Savings Account - Bank Savings Account can be opened for eligible person /
persons and certain organisations / agencies (as advised by Reserve Bank of India
(RBI) from time to time)
Note :- A minor account can be opened but jointly with a guardian and only the
guardian would is allowed to operate the account.
2. Plastic Money
Credit Card
Credit cards in India is gaining ground. A number of banks in India are encouraging people to
use credit card. The concept of credit card was used in 1950 with the launch of charge cards
in USA by Diners Club and American Express. Credit card however became more popular
with use of magnetic strip in 1970.
Credit card in India became popular with the introduction of foreign banks in the country.
Credit cards are financial instruments, which can be used more than once to borrow money or
buy products and services on credit. Basically banks, retail stores and other businesses issue
these.
DEBIT CARDS
Debit cards are also known as check cards. Debit cards look like credit cards or ATM
(automated teller machine) cards, but operate like cash or a personal check. Debit
cards are different from credit cards. While a credit card is a way to "pay later," a
debit card is a way to "pay now." When you use a debit card, your money is quickly
deducted from your checking or savings account.
Debit cards are accepted at many locations, including grocery stores, retail stores,
gasoline stations, and restaurants. You can use your card anywhere merchants display
your card's brand name or logo. They offer an alternative to carrying a checkbook or
cash.
"On-line" debit cards: These cards usually are enhanced ATM (automated teller
machine) cards which work the same as they would in an ATM transaction. It is an
immediate electronic transfer of money from your bank account to the merchant's
bank account.
To access your account at a store terminal, you must punch in your personal
identification number (PIN), as you would at an ATM. The system checks your
account to see if it has enough money available to cover the transaction.
"Off-line" debit cards: These cards usually look like a credit card and resemble a
credit card transaction. The merchant's terminal reads your card, identifies it as a debit
rather than a credit card, and creates a debit against your bank account. However,
instead of debiting your account immediately, it stores the debit for processing later --
usually within 2-3 days.
Most, but not all, transactions are verified to see if there are adequate funds. Instead,
of using a PIN number, the customer must sign a receipt, as he or she would with a
credit card.
The "on-line" and "off-line" distinction may not matter to you unless:
It's the difference between "debit" and "credit." Debit means "subtract." When you use
a debit card, you are subtracting your money from your own bank account. Debit
cards allow you to spend only what is in your bank account. It is a quick transaction
between the merchant and your personal bank account.
Credit is money made available to you by a bank or other financial institution, like a
loan. The amount the issuer allows you to use is determined by your credit history,
income, debts, and ability to pay. You may use the credit with the understanding that
you will repay the amount, plus interest if you do not pay in full each month. You will
receive a monthly statement detailing your charges and payment requirements.
3. Loans
Banks in India with the way of development have become easy to apply in loan market. The
following loans are given by almost all the banks in the country:
Personal Loan
Car Loan or Auto Loan
Loan against Shares
Home Loan
Education Loan or Student Loan
In Personal Loan, one can get a sanctioned loan amount between Rs 25,000 to 10,00,000
depending upon the profile of person applying for the loan. SBI, ICICI, HDFC, HSBC are
some of the leading banks which deals in Personal Loan.
Almost all the banks have jumped into the market of car loan which is also sometimes termed
as auto loan. It is one of the fast moving financial product of banks. Car loan / auto loan are
sanctioned to the extent of 85% upon the ex-showroom price of the car with some simple
paper works and a small amount of processing fee.
Loan against shares is very easy to get because liquid guarantee is involved in it.
Home loan is the latest craze in the banking sector with the development of the infrastructure.
Now people are moving to township outside the city. More number of townships are coming
up to meet the demand of 'house for all'. The RBI has also liberalised the interest rates of
home loan inorder to match the repayment capability of even middle class people. Almost all
banks are dealing in home loan. Again SBI, ICICI, HDFC, HSBC are leading.
The educational loan, rather to be termed as student loan, is a good banking product for the
mass. Students with certain academic brilliance, studying at recognised colleges/universities
in India and abroad are generally given education loan / student loan so as to meet the
expenses on tuition fee/ maintenance cost/books and other equipment.
4. Money Transfer
Beside lending and depositing money, banks also carry money from one corner of the globe
to another. This act of banks is known as transfer of money. This activity is termed as
remittance business. Banks generally issue Demand Drafts, Banker's Cheques, Money
Orders or other such instruments for transferring the money. This is a type of Telegraphic
Transfer or Tele Cash Orders.
It has been only a couple of years that banks have jumped into the money transfer
businessess in India. The international money transfer market grew 9.3% from 2003 to 2004
i.e. from US$213 bn. to US$233 bn. in 2004. Economists say that the market of money
transfer will further grow at a cumulative 10.1% average growth rate through 2008.
With the use of high technology and varieties of product it seems that "Free" money transfers
will become commonplace. We will see more bundling of tailored money services by banks
and non-traditional entrants that will include "free" money transfers. Many banks will even use
money transfer services as loss-leaders inorder to generate account openings and cross-sell
opportunities. The price evolution of money transfer products for banks will be similar to that
of consumer bill pay-the product is worth giving away as an account acquisition tool to win
overall market share and establish banking relationships.
ATM money transfer card products have had terrible bank adoption rates since being
introduced in the last three to four years. Remittees who are highly educated and have been
already been exposed to ATM technology in receiving countries tend to have an interest in
this product. Money transfer to India is one of the most important part played by the banks.
This service provide peace of mind to either the NRIs or to the visitors to India. Many Indian
banks have ATM'S (automatic teller machine), enable to draw foreign currency in India.
By 2007, we will see a good percent of all foreign-born households doing some level of online
banking. First-mover banks will start having a window of opportunity to include online transfer
functionality within the next couple of years, which currently frequents traditional money
transmitters such as Western Union. There is a terrific opportunity for banks and non-banks to
offer more robust global inter-institutional funds transfer services online. More than half of
Western Union's customers today are already banked, and most do not have an alternative
product marketed by their bank that is painless, quick, and cost-effective. That will change as
banks offer transfer services through their online channel.
A Visa Money Transfer is of similar kind, in many respects, to the third-party fund transfer
option given by some banks to its account holders through e-cheque, but this is restricted to
only visa cardholders.
Fill the beneficiary details like visa card numbers, name, address and then specify the
amount that needs to be transferred. For bank account specify the visa card number
and credit card number for paying credit card bill.
Click on to VISA Transfer Payments button.
Transfer immediately or on schedule date. Your account will be debited according to
the date mentioned.
History Of Banking In India
Without a sound and effective banking system in India it cannot have a healthy economy. The
banking system of India should not only be hassle free but it should be able to meet new
challenges posed by the technology and any other external and internal factors.
For the past three decades India's banking system has several outstanding achievements to
its credit. The most striking is its extensive reach. It is no longer confined to only
metropolitans or cosmopolitans in India. In fact, Indian banking system has reached even to
the remote corners of the country. This is one of the main reason of India's growth process.
The government's regular policy for Indian bank since 1969 has paid rich dividends with the
nationalisation of 14 major private banks of India.
Not long ago, an account holder had to wait for hours at the bank counters for getting a draft
or for withdrawing his own money. Today, he has a choice. Gone are days when the most
efficient bank transferred money from one branch to other in two days. Now it is simple as
instant messaging or dial a pizza. Money have become the order of the day.
The first bank in India, though conservative, was established in 1786. From 1786 till today, the
journey of Indian Banking System can be segregated into three distinct phases. They are as
mentioned below:
To make this write-up more explanatory, I prefix the scenario as Phase I, Phase II and Phase
III.
Phase I
The General Bank of India was set up in the year 1786. Next came Bank of Hindustan and
Bengal Bank. The East India Company established Bank of Bengal (1809), Bank of Bombay
(1840) and Bank of Madras (1843) as independent units and called it Presidency Banks.
These three banks were amalgamated in 1920 and Imperial Bank of India was established
which started as private shareholders banks, mostly Europeans shareholders.
In 1865 Allahabad Bank was established and first time exclusively by Indians, Punjab National
Bank Ltd. was set up in 1894 with headquarters at Lahore. Between 1906 and 1913, Bank of
India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore
were set up. Reserve Bank of India came in 1935.
During the first phase the growth was very slow and banks also experienced periodic failures
between 1913 and 1948. There were approximately 1100 banks, mostly small. To streamline
the functioning and activities of commercial banks, the Government of India came up with The
Banking Companies Act, 1949 which was later changed to Banking Regulation Act 1949 as
per amending Act of 1965 (Act No. 23 of 1965). Reserve Bank of India was vested with
extensive powers for the supervision of banking in india as the Central Banking Authority.
During those days public has lesser confidence in the banks. As an aftermath deposit
mobilisation was slow. Abreast of it the savings bank facility provided by the Postal
department was comparatively safer. Moreover, funds were largely given to traders.
Phase II
Government took major steps in this Indian Banking Sector Reform after independence. In
1955, it nationalised Imperial Bank of India with extensive banking facilities on a large scale
specially in rural and semi-urban areas. It formed State Bank of india to act as the principal
agent of RBI and to handle banking transactions of the Union and State Governments all over
the country.
Seven banks forming subsidiary of State Bank of India was nationalised in 1960 on 19th July,
1969, major process of nationalisation was carried out. It was the effort of the then Prime
Minister of India, Mrs. Indira Gandhi. 14 major commercial banks in the country was
nationalised.
Second phase of nationalisation Indian Banking Sector Reform was carried out in 1980 with
seven more banks. This step brought 80% of the banking segment in India under Government
ownership.
The following are the steps taken by the Government of India to Regulate Banking Institutions
in the Country:
After the nationalisation of banks, the branches of the public sector bank India rose to
approximately 800% in deposits and advances took a huge jump by 11,000%.
Banking in the sunshine of Government ownership gave the public implicit faith and immense
confidence about the sustainability of these institutions.
Phase III
This phase has introduced many more products and facilities in the banking sector in its
reforms measure. In 1991, under the chairmanship of M Narasimham, a committee was set
up by his name which worked for the liberalisation of banking practices.
The country is flooded with foreign banks and their ATM stations. Efforts are being put to give
a satisfactory service to customers. Phone banking and net banking is introduced. The entire
system became more convenient and swift. Time is given more importance than money.
The financial system of India has shown a great deal of resilience. It is sheltered from any
crisis triggered by any external macroeconomics shock as other East Asian Countries
suffered. This is all due to a flexible exchange rate regime, the foreign reserves are high, the
capital account is not yet fully convertible, and banks and their customers have limited foreign
exchange exposure.
Disclosure Norms
In fact, no-one need hold cash at all, or even move it around. Cash is just bits today,
already electronic records. In the future, it will be an increasingly blurred entity,
mixing credit, reputation, information, and simply promises into exchangeable tokens.
My salary may be just a digitally signed certificate from BT yielding control of a
certain amount of credit, just another signature on a long list as the credit migrates
round the economy
The Indian banking system has a large geographic and functional coverage.
Presently the total asset size of the Indian banking sector is US$ 270 billion while
the total deposits amount to US$ 220 billion with a branch network exceeding
66,000 branches across the country. Revenues of the banking sector have grown
at 6 per cent CAGR over the past few years to reach a size of US$ 15 billion.
While commercial banks cater to short and medium term financing requirements,
national level and state level financial institutions meet longer-term requirements.
This distinction is getting blurred with commercial banks extending project
finance. The total disbursements of the financial institutions in 2001 were US$ 14
billion.
Banking today has transformed into a technology intensive and customer friendly
model with a focus on convenience. The sector is set to witness the emergence of
financial supermarkets in the form of universal banks providing a suite of services
from retail to corporate banking and industrial lending to investment banking.
While corporate banking is clearly the largest segment, personal financial services
is the highest growth segment.
Literature Review
The role of public sector banks and other financial institutions in economic
development has been examined in many studies. There are two broad views about
government involvement in financial systems around the world, i.e., the
development view and the political view. The development view as advocated by
Gerschenkron (1962) states that governments can intervene through their financial
institutions to direct savings of the people towards developmental sectors in countries
where financial institutions are not adequately developed to channel resources into
productive sectors. Gerschenkrons view was part of a broader consensus in
development economics that favored government ownership of enterprises in strategic
economic sectors. Realizing this importance of financial sector in economic
development, governments in developing countries sought to
increase their ownership of banks and other financial institutions in the 1960s and
1970s, in order to direct credit towards priority sectors.
Contrary to this view, in recent years a new political view of government ownership
has evolved which asserts that state control of finance through banks and other
institutions politicizes resource allocation for the sake of getting votes or bribes for
office holders and thereby results in lower economic efficiency. Barth etal. (2001)
using cross country data on commercial bank regulation and ownership from over 60
countries find that state ownership of banks is negatively associated with bank
performance and overall financial sector development and does not reduce the
likelihood of financial crises. Another study [La Porta et al. (2002)], Opinions 406
based on data of government owned banks from 92 countries around the world, finds
that government ownership of banks is high in countries which are characterized by
low levels of per capita income, underdeveloped financial
systems, interventionist and inefficient governments and poor protection of property
rights. The study further finds evidence that government ownership of banks is
associated with slower subsequent financial development, lower economic growth and
especially lower growth of productivity.
Now we come to the question: how privatization can improve the performance of a
state owned enterprise? Generally, the case for privatization of state owned enterprises
can be grouped around three main themes, i.e., competition, political intervention and
corporate governance. The competition argument states that privatization will
improve the operation of the firm and the allocation of resources in the economy, if it
results in greater competition. Privatization can improve efficiency even without
changing market structure if it hinders interventions by politicians and bureaucrats
who would like to use the SOEs to further their political or personal gains. It is also
argued that corporate governance is weaker in state owned enterprises than in private
firms because of agency problems. SOEs have multiple objectives and many
principals who have no clear responsibility of monitoring [Clark et al. (2003)].
Another reason for SOEs to have poorer corporate governance is the weak incentive
structure for managers to perform efficiently. They do not face a market for their skills
or the threat of losing their jobs for non-performance. Thus, less competition, greater
political intervention and weaker corporate governance are strong theoretical
arguments against state ownership [Clark et al. (2003)].
Clarke et al. (2003) using a combination of country case studies and cross country
analyses conclude that privatization of banks improves performance as compared to
continued state ownership. However, continued state ownership even in minority
shares of privatized banks is found to have negative effects on their performance.
Privatization of state owned banks through public share offerings produces lower
gains than direct sales to strategic investors in countries where the institutional
environment is weak. Lastly, they find that the benefits accruing are reduced if foreign
banks are not allowed to participate in the privatization process.
Otchere (2003) presents a comprehensive analysis of the pre and post privatization
performance of privatized banks and their rival banks in low and middle-income
countries. The author does not find any significant evidence of improvements in the
privatized banks post privatization performance. In fact, the privatized banks have a
higher proportion of bad loans and appear to be overstaffed relative to their rivals, in
the post privatization period. The continued government ownership of Opinions 407
privatized banks is found to be responsible for their underperformance, as it hinders
managers ability to restructure them effectively.
OBJECTIVES: -
Plan of study
Plan of study
Design Research
Data Analysis
TECHNIQUES
The problem definition can be said to be the quite essential part of the
research process; as it determine precisely, what the managerial problem is & the type
of information that the research can generate to help the problem before conducting
the fieldwork. It is better to decide upon the method/technique of data collection.
Generally, there are 2 techniques of data collection are:
1. Census Technique
2. Sampling Technique
Sample Size
Top 5 nationalised banks: State Bank of India(SBI)
Canara Bank
Punjab National Bank(PNB)
Bank Of Baroda(BOB)
Bank Of India(BOI)
2. As the sample size considered for the research is very small, it was not
possible to draw accurate conclusions.
Banking in India
Banking in India originated in the first decade of 18th century with The
General Bank of India coming into existence in 1786. This was followed by
Bank of Hindustan. Both these banks are now defunct. The oldest bank in
existence in India is the State Bank of India being established as "The
Bank of Bengal" in Calcutta in June 1806. A couple of decades later,
foreign banks like Credit Lyonnais started their Calcutta operations in the
1850s. At that point of time, Calcutta was the most active trading port,
mainly due to the trade of the British Empire, and due to which banking
activity took roots there and prospered. The first fully Indian owned bank
was the Allahabad Bank, which was established in 1865.
By the 1900s, the market expanded with the establishment of banks such
as Punjab National Bank, in 1895 in Lahore and Bank of India, in 1906, in
Mumbai - both of which were founded under private ownership. The
Reserve Bank of India formally took on the responsibility of regulating the
Indian banking sector from 1935. After India's independence in 1947, the
Reserve Bank was nationalized and given broader powers.
The Bank of Bengal, which later became the State Bank of India.
At the beginning of the 20th century, Indian economy was passing through
a relative period of stability. Around five decades have elapsed since the
India's First war of Independence, and the social, industrial and other
infrastructure have developed. At that time there were very small banks
operated by Indians, and most of them were owned and operated by
particular communities. The banking in India was controlled and dominated
by the presidency banks, namely, the Bank of Bombay, the Bank of
Bengal, and the Bank of Madras - which later on merged to form the
Imperial Bank of India, and Imperial Bank of India, upon India's
independence, was renamed the State Bank of India. There were also
some exchange banks, as also a number of Indian joint stock banks. All
these banks operated in different segments of the economy. The
presidency banks were like the central banks and discharged most of the
functions of central banks. They were established under charters from the
British East India Company. The exchange banks, mostly owned by the
Europeans, concentrated on financing of foreign trade. Indian joint stock
banks were generally under capitalized and lacked the experience and
maturity to compete with the presidency banks, and the exchange banks.
There was potential for many new banks as the economy was growing.
Lord Curzon had observed then in the context of Indian banking: "In
respect of banking it seems we are behind the times. We are like some old
fashioned sailing ship, divided by solid wooden bulkheads into separate
and cumbersome compartments."
Post-independence
The partition of India in 1947 had adversely impacted the economies of
Punjab and West Bengal, and banking activities had remained paralyzed
for months. India's independence marked the end of a regime of the
Laissez-faire for the Indian banking. The Government of India initiated
measures to play an active role in the economic life of the nation, and the
Industrial Policy Resolution adopted by the government in 1948 envisaged
a mixed economy. This resulted into greater involvement of the state in
different segments of the economy including banking and finance. The
major steps to regulate banking included:
[edit] Nationalisation
By the 1960s, the Indian banking industry has become an important tool to
facilitate the development of the Indian economy. At the same time, it has
emerged as a large employer, and a debate has ensued about the
possibility to nationalize the banking industry. Indira Gandhi, the-then
Prime Minister of India expressed the intention of the GOI in the annual
conference of the All India Congress Meeting in a paper entitled "Stray
thoughts on Bank Nationalisation." The paper was received with positive
enthusiasm. Thereafter, her move was swift and sudden, and the GOI
issued an ordinance and nationalised the 14 largest commercial banks
with effect from the midnight of July 19, 1969. Jayaprakash Narayan, a
national leader of India, described the step as a "masterstroke of political
sagacity." Within two weeks of the issue of the ordinance, the Parliament
passed the Banking Companies (Acquition and Transfer of Undertaking)
Bill, and it received the presidential approval on 9th August, 1969.
After this, until the 1990s, the nationalized banks grew at a pace of around
4%, closer to the average growth rate of the Indian economy.
[edit] Liberalisation
In the early 1990s the then Narsimha Rao government embarked on a
policy of liberalisation and gave licences to a small number of private
banks, which came to be known as New Generation tech-savvy banks,
which included banks such as Global Trust Bank (the first of such new
generation banks to be set up)which later amalgamated with Oriental Bank
of Commerce,UTI Bank(now re-named as Axis Bank), ICICI Bank and
HDFC Bank. This move, along with the rapid growth in the economy of
India, kickstarted the banking sector in India, which has seen rapid growth
with strong contribution from all the three sectors of banks, namely,
government banks, private banks and foreign banks.
The next stage for the Indian banking has been setup with the proposed
relaxation in the norms for Foreign Direct Investment, where all Foreign
Investors in banks may be given voting rights which could exceed the
present cap of 10%,at present it has gone up to 49% with some
restrictions.
The new policy shook the Banking sector in India completely. Bankers, till
this time, were used to the 4-6-4 method (Borrow at 4%;Lend at 6%;Go
home at 4) of functioning. The new wave ushered in a modern outlook and
tech-savvy methods of working for traditional banks.All this led to the retail
boom in India. People not just demanded more from their banks but also
received more.
Privatization
Privatization is transfer of ownership or control over assets or activities from the public to the
private sector. In broad terms, privatization involves greater market force, ensures higher
competition, reduces the role of the state in the economic sphere and thus brings in greater private
involvement into government activities. It liberalizes different regulations to unleash forces of
competition and to induce market forces into the economy. It is also referred to as structural
adjustment programmes for the economy as a whole and as an element of broader economic
policy. However, in its strict sense, privatization refers to divestiture to private entity1. Privatization,
one of the policy reforms, is meant to improve the efficiency of state owned enterprises2.
The Committee on the Reforms of the Financial System (1991), under the chairmanship of Mr. M.
Narasimham had recommended for reforms in the financial sector. Banking and insurance are the
two key factors of the financial sector3. The Government has welcomed the establishment of
private banks and is encouraging privatization of public sector banks and extension of private
banks.
Banking Industry in India has always revolved around the traditional function of deposits and
credit. Their role has been defined to assist the overall economic growth with majority of shares
being controlled by the Government of India in most of the banks. But with the process of
Liberalization, the banking industry has also undergone tremendous change in the last 5 years.
The rules of the game have been changing with RBI introducing new norms to make banks more
accountable and to adopt the practices followed worldwide.
With the growth in the Indian economy expected to be strong for quite
some time-especially in its services sector-the demand for banking
services, especially retail banking, mortgages and investment services are
expected to be strong. One may also expect M&As, takeovers, and asset
sales.
In March 2006, the Reserve Bank of India allowed Warburg Pincus to
increase its stake in Kotak Mahindra Bank (a private sector bank) to 10%.
This is the first time an investor has been allowed to hold more than 5% in
a private sector bank since the RBI announced norms in 2005 that any
stake exceeding 5% in the private sector banks would need to be vetted by
them.
INFORMATION OF TOP 5
NATIONALIZED BANKS
STATE BANK OF INDIA
The State Bank of India, the countrys oldest Bank and a premier in terms of
balance sheet size, number of branches, market capitalization and profits is today
going through a momentous phase of Change and Transformation the two
hundred year old Public sector behemoth is today stirring out of its Public Sector
legacy and moving with an agility to give the Private and Foreign Banks a run for
their money.
The bank is entering into many new businesses with strategic tie ups Pension
Funds, General Insurance, Custodial Services, Private Equity, Mobile Banking,
Point of Sale Merchant Acquisition, Advisory Services, structured products etc
each one of these initiatives having a huge potential for growth.
The Bank is forging ahead with cutting edge technology and innovative new
banking models, to expand its Rural Banking base, looking at the vast untapped
potential in the hinterland and proposes to cover 100,000 villages in the next two
years.
It is also focusing at the top end of the market, on whole sale banking capabilities
to provide Indias growing mid / large Corporate with a complete array of
products and services. It is consolidating its global treasury operations and
entering into structured products and derivative instruments. Today, the Bank is
the largest provider of infrastructure debt and the largest arranger of external
commercial borrowings in the country. It is the only Indian bank to feature in the
Fortune 500 list.
The Bank is changing outdated front and back end processes to modern customer
friendly processes to help improve the total customer experience. With about
8500 of its own 10000 branches and another 5100 branches of its Associate
Banks already networked, today it offers the largest banking network to the
Indian customer. The Bank is also in the process of providing complete payment
solution to its clientele with its over 8500 ATMs, and other electronic channels
such as Internet banking, debit cards, mobile banking, etc.
With four national level Apex Training Colleges and 54 learning Centres spread all
over the country the Bank is continuously engaged in skill enhancement of its
employees. Some of the training programes are attended by bankers from banks
in other countries.
1.CANARA BANK
Vision
To emerge as a Best Practices Bank by pursuing global benchmarks in profitability,
operational efficiency, asset quality, risk management and expanding the global reach.
Mission
To provide quality banking services with enhanced customer orientation, higher value
creation for stakeholders and to continue as a responsive corporate social citizen by
effectively blending commercial pursuits with social banking.
Canara Bank (BSE: 532483), established in 1906 with the name of Canara Bank
Hindu Permanent Fund in Mangalore, India, by Ammembal Subba Rao Pai, is one of
the oldest and major commercial banks of India. Its name was changed to Canara
Bank Limited in 1910. The bank, along with 13 other major commercial banks of
India, was nationalised on 19th July, 1969, by the Government of India. In 1985,
Canara Bank acquired Lakshmi Commercial Bank in a rescue.
Canara Bank has made a distinctive mark in various corporate social responsibilities,
namely, serving national priorities, promoting rural development, enhancing rural
self-employment through several training institutes, spearheading financial inclusion
objective etc. Promoting an inclusive growth strategy, which forms the basic plank of
national policy agenda today, is in fact deeply rooted in the Bank's founding
principles. "A good bank is not only the financial heart of the community, but also one
with an obligation of helping in every possible manner to improve the economic
conditions of the common people". These insightful words of our founder continue to
resonate even today in serving the society with a purpose.
Branches
As of 2007, the bank has a network of 2542 branches, spread over 25 States/4 Union
Territories of India. Its head office is located in Bangalore, India. The bank also has
international presence in several centers, including London, Hong Kong, Moscow,
Shanghai, Doha, and Dubai. In terms of business it is one of the largest nationalized
commercial banks in India, with a total business of about Rs.2 trillion.
Development projects
Canara bank made a partnership with UNEP to initiate a successful solar loan
programme. It was a four-year $7.6 million effort, launched in April 2003 to help
accelerate the market for financing solar home systems in southern India
VISION:
To evolve & position the bank as a world class progressive, cost effective & customer friendly
institution providing comprehensive financial & related services. Integrating frontiers of
technology & serving various segments of society especially the weaker sections, committed
to excellence in serving the public & also excelling in corporate values.
MISSION:
To provide excellent professional services & improve its position as a leader in the field of
financial & related services, build & maintain a team of motivated & commited workforce with
high work ethos, use latest technology aimed at customer satisfaction act as an effective
catalyst for socio-economic development.
PROFILE
With its presence virtually in all the important centres of the country, Punjab
National Bank offers a wide variety of banking services which include corporate
and personal banking, industrial finance, agricultural finance, financing of trade
and international banking. Among the clients of the Bank are Indian
conglomerates, medium and small industrial units, exporters, non-resident
Indians and multinational companies. The large presence and vast resource base
have helped the Bank to build strong links with trade and industry.
Punjab National Bank is serving over 3.5 crore customers through 4540 Offices
including 421 extension counters - largest amongst Nationalized Banks.
Punjab National Bank with 112 year tradition of sound and prudent banking is one
among 300 global companies and seven Indian companies which are expected to
emerge as challengers to Worlds leading blue chip companies. While among top
1000 world banks, The Banker, the leading magazine in London, has placed PNB
at the 248th position, the bank features at 1308th position among Forbes Global
2000 list of global giants and fast growing companies.
Keeping in tune with changing times and to provide its customers more efficient
and speedy service, the Bank has taken major initiative in the field of
computerization. All the Branches of the Bank have been computerized. The Bank
has also launched aggressively the concept of "Any Time, Any Where Banking"
through the introduction of Centralized Banking Solution (CBS) and over 2409
offices have already been brought under its ambit.
PNB also offers Internet Banking services in the country for Corporates as well as
individuals. Internet Banking services are available through all Branches of the
Bank networked under CBS. Providing 24 hours, 365 days banking right from the
PC of the user, Internet Banking offers world class banking facilities like anytime,
anywhere access to account, complete details of transactions, and statement of
account, online information of deposits, loans overdraft account etc. PNB has
recently introduced Online Payment Facility for railway reservation through IRCTC
Payment Gateway Project and Online Utility Bill Payment Services which allows
Internet Banking account holders to pay their telephone, mobile, electricity,
insurance and other bills anytime from anywhere from their desktop.
Another step taken by PNB in meeting the changing aspirations of its clientele is
the launch of its Debit card, which is also an ATM card. It enables the card holder
to buy goods and services at over 99270 merchant establishments across the
country. Besides, the card can be used to withdraw cash at more than 25000
ATMs, where the 'Maestro' logo is displayed, apart from the PNB's over 1094 ATMs
and tie up arrangements with other Banks.
4. bank of baroda
vision
It has been a long and eventful journey of almost a century across 25 countries. Starting in 1908 from a small
building in Baroda to its new hi-rise and hi-tech Baroda Corporate Centre in Mumbai, is a saga of vision,
enterprise, financial prudence and corporate governance.
It is a story scripted in corporate wisdom and social pride. It is a story crafted in private capital, princely
patronage and state ownership. It is a story of ordinary bankers and their extraordinary contribution in the
ascent of Bank of Baroda to the formidable heights of corporate glory. It is a story that needs to be shared with
all those millions of people - customers, stakeholders, employees & the public at large - who in ample
measure, have contributed to the making of an institution.
mission
To be a top ranking National Bank of International Standards committed to augmenting stake holders' value
through concern, care and competence.
history
It all started with a visionary Maharaja's uncanny foresight into the future of trade and enterprising in his
country. On 20th July 1908, under the Companies Act of 1897, and with a paid up capital of Rs 10 Lacs started
the legend that has now translated into a strong, trustworthy financial body, THE BANK OF BARODA.
It has been a wisely orchestrated growth, involving corporate wisdom, social pride and the vision of helping
others grow, and growing itself in turn.
Marketing Initiatives
The mid-eighties marked the beginning of the shift to a buyers` market. The Bank orchestrated its business
strategies around the centrality of the customer. It diversified into areas of merchant banking, housing finance,
credit cards and mutual funds. A string of segment specific branches entrenched operations in the profitable
markets. Overseas operations were revamped and structural changes intensified in the territories to cater to
second generation NRIs. Slowly but surely, the move to become a one stop financial supermarket had been
set in motion. Service delivery standards were stipulated.
Technology was adopted to add punch. Employees across the board were inculcated with the marketing
concept. Aggressive marketing became the new business philosophy.
People Initiatives
Bank of Baroda has always had an immense faith in the infinite potential of its people. This has been
historically demonstrated in its recruitment practices, developmental initiatives, placement processes and
promotion policies. Strategic HR interventions like, according cross border and cross cultural work exposure to
its managers, hiring diverse functional specialists to support line functionaries and complementing the
technical competencies of its people by imparting conceptual, managerial and leadership skills, gave the Bank
competitive advantage. The elaborate man management policies also made the Bank a breeding ground for
business leaders. The Bank provided around a dozen CEOs to the industry- men who went on to build other
great institutions. People initiatives were blended with IR initiatives to create an effectively harmonious
workplace, where everyone prospered.
Financial Initiatives
New norms for capital adequacy required new capital management strategies. In 1995 the Bank raised Rs 300
crores through a Bond issue. In 1996 the Bank tapped the capital market with an IPO of Rs 850 crores,
Despite adverse market conditions prevailing then, the issue was over subscribed, reflecting the positive
public perception of the Bank's fundamental financial strength.
Digital Initiatives
Bank of Baroda pioneered the shift from manual operating systems to a computerized work environment.
Starting with ledgers, to ledger posting machines, through ALPMs, the Bank graduated to the use of Unix
based systems to Mainframes, to client server based Total Branch Mechanization Systems. Today, the Bank
has 1918 computerized branches, covering 70% of its network and 91.64% of its business. Alive to the
growing complexities of an intensely competitive marketplace and the mounting expectations of customers
fuelled by this competition, the Bank reworked its distribution strategy. It ventured beyond the brick and mortar
delivery channel into ATMs and the OmniBOB range of anytime, anywhere electronic channels of PC banking,
telephone banking. The e-banking products used state of the art technologies like digital certificates, smart
card authentication and secure networking.
The new IT strategy, in the process of implementation will see the deployment of Core Banking Systems, Multi
Service Transaction Switch, Payment Gateways - all geared to deliver convenience banking.
Quality Initiatives
In its relentless striving for quality perfection, the Bank secured the ISO 9001:2000 certification for 15
branches. By end of the current financial, the Bank is targeting 54 more branches for this quality certification.
The Future
Revolutionary and discontinuous changes in the operating environment are a stark reminder that business
success is 'impermanent'. The emergence of IT as a major driver for change, has accentuated the need to
initiate a major transformation program. The conversion to an IT savvy, market driven bank will be a
prerequisite to survival and growth. A major and strategic step in hi-tech, was the establishment of the
Integrated Treasury branch, as a forerunner to full-fledged global treasury operations. Towards creating a
future Bank of Baroda, the Bank has adopted a revolutionary new business strategy that will be enabled by a
revolutionary new IT strategy. Actioning this strategy will position Bank of Baroda as India's uncontested
premier bank.
At Bank of Baroda, change is a journey. It has a beginning. There will be no end. It will be a long and difficult
march. And the Bank will emerge stronger, more resilient and positioned to become India's first bank of truly
global standards. The relocation to the imposing Baroda Corporate Centre, is a true reflection of the Bank's
resolve to move ahead of the times. It will not be out of place now, as it stands on the threshold of a digital era,
to echo the same sentiments that guided the Bank in its platinum jubilee year - 'a promising future is the
sequel to a glorious past'.
5. BANK OF INDIA
Vision
"to become the bank of choice for corporates, medium businesses and upmarket retail
customers and to provide cost effective developmental banking for small business, mass
market and rural markets"
Mission
"to provide superior, proactive banking services to niche markets globally, while providing
cost-effective, responsive services to others in our role as a development bank, and in so
doing, meet the requirements of our stakeholders".
HISTORY
Bank of India was founded on 7th September, 1906 by a group of eminent businessmen from
Mumbai. The Bank was under private ownership and control till July 1969 when it was
nationalised along with 13 other banks.
Beginning with one office in Mumbai, with a paid-up capital of Rs.50 lakh and 50 employees,
the Bank has made a rapid growth over the years and blossomed into a mighty institution with
a strong national presence and sizable international operations. In business volume, the Bank
occupies a premier position among the nationalised banks.
The Bank has 2644 branches in India spread over all states/ union territories including 93
specialised branches. These branches are controlled through 48 Zonal Offices . There are 24
branches/ offices (including three representative offices) abroad.
The Bank came out with its maiden public issue in 1997. Total number of shareholders as on
30/09/2006 is 2,25,704.
While firmly adhering to a policy of prudence and caution, the Bank has been in the forefront
of introducing various innovative services and systems. Business has been conducted with
the successful blend of traditional values and ethics and the most modern infrastructure. The
Bank has been the first among the nationalised banks to establish a fully computerised
branch and ATM facility at the Mahalaxmi Branch at Mumbai way back in 1989. The Bank is
also a Founder Member of SWIFT in India. It pioneered the introduction of the Health Code
System in 1982, for evaluating/ rating its credit portfolio.
The Bank's association with the capital market goes back to 1921 when it entered into an
agreement with the Bombay Stock Exchange (BSE) to manage the BSE Clearing House. It is
an association that has blossomed into a joint venture with BSE, called the BOI Shareholding
Ltd. to extend depository services to the stock broking community. Bank of India was the first
Indian Bank to open a branch outside the country, at London, in 1946, and also the first to
open a branch in Europe, Paris in 1974. The Bank has sizable presence abroad, with a
network of 23 branches (including three representative office ) at key banking and financial
centres viz. London, Newyork,Paris,Tokyo,Hong-Kong,and Singapore. The international
business accounts for around 20.10% of Bank's total business.
INFORMATION OF TOP 5 PRIVATE
BANKS
LIST OF PRIVATE BANKS IN INDIA
These are:
AXIS Bank
Bharat Overseas Bank
Bank of Punjab
Centurion Bank
City Union Bank
Development Credit Bank
Federal Bank
ICICI Bank
IDBI Bank
IndusInd Bank
ING Vysya Bank
Kotak Mahindra Bank
SBI Commercial and Intl. Bank
Tamilnad Mercantile Bank
The Bank of Rajasthan
The Dhanalakshmi Bank
The Federal Bank
The HDFC Bank
The Jammu & Kashmir Bank
The Karnataka Bank
The Karur Vysya Bank
The Lakshmi Vilas Bank
The South Indian Bank
The United Western Bank
YES Bank
1. ICICI BANK
At the time of the reverse merger, there were rumours that ICICI had a large
proportions of Non Performing Loans ("NPA", as they are known in India) on its
books - in particular to the steel industry. Since 2002, there has been a general revival
in Indian industry (and metal based industry in particular). It is widely believed that
the proportion of NPAs has come down to prudent levels (even if it were high earlier).
ICICI Bank now is the largest among all banks in retail or consumer financing. ICICI
Bank is the largest issuer of credit cards in India. It was the first bank to offer a wide
network of ATM's and has a large network of ATM's.
ICICI Bank also has the largest market value of all banks in India, and is widely seen
as a sophisticated bank able to take on many global banks in the Indian market.
The Bank is expanding in overseas markets and has the largest international balance
sheet among Indian banks. The international banking business was set up in 2002 to
implement a focussed strategy for the overseas market. The Bank now has wholly-
owned subsidiaries, branches and representatives offices in 18 countries, including an
offshore unit in Mumbai. This includes wholly owned subsidiaries in UK, Canada and
Russia, offshore banking units in Singapore and Bahrain; advisory branch in Dubai,
branches in Sri Lanka, Hong Kong and Belgium; and rep offices in the US, China,
United Arab Emirates, Bangladesh, South Africa, Indonesia, Thailand and Malaysia.
The bank is targeting the NRI (Non Resident Indian) population for expanding its
business.
ICICI Bank has been endorsed by Amitabh Bachchan and Shahrukh Khan. The
Cheques presented to winners in the first 2 versions of the famous game show - Kaun
Banega crorepati were ICICI Bank cheques.
ICICI Bank reported marked-to-market loss of $264 million as of January 31, 2008
following USA subprime mortgage crisis.
2. HDFC BANK
ABOUT US:
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in
principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of
the RBI's liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August
1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank
commenced operations as a Scheduled Commercial Bank in January 1995.
PROMOTER
HDFC is India's premier housing finance company and enjoys an impeccable track record in India as
well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent
and healthy growth in its operations to remain the market leader in mortgages. Its outstanding loan
portfolio covers well over a million dwelling units. HDFC has developed significant expertise in retail
mortgage loans to different market segments and also has a large corporate client base for its housing
related credit facilities. With its experience in the financial markets, a strong market reputation, large
shareholder base and unique consumer franchise, HDFC was ideally positioned to promote a bank in
the Indian environment.
BUSINESS FOCUS:
HDFC Bank's mission is to be a World-Class Indian Bank. The objective is to build sound customer
franchises across distinct businesses so as to be the preferred provider of banking services for target
retail and wholesale customer segments, and to achieve healthy growth in profitability, consistent with
the bank's risk appetite. The bank is committed to maintain the highest level of ethical standards,
professional integrity, corporate governance and regulatory compliance. HDFC Bank's business
philosophy is based on four core values - Operational Excellence, Customer Focus, Product Leadership
and People.
CAPITAL STRUCTURE:
The authorised capital of HDFC Bank is Rs.450 crore (Rs.4.5 billion). The paid-up capital is Rs.311.9
crore (Rs.3.1 billion). The HDFC Group holds 22.1% of the bank's equity and about 19.4% of the equity
is held by the ADS Depository (in respect of the bank's American Depository Shares (ADS) Issue).
Roughly 31.3% of the equity is held by Foreign Institutional Investors (FIIs) and the bank has about
190,000 shareholders. The shares are listed on the The Stock Exchange, Mumbai and the National
Stock Exchange. The bank's American Depository Shares are listed on the New York Stock Exchange
(NYSE) under the symbol "HDB".
DISTRIBUTION NETWORK:
HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network of over 744
branches spread over 339 cities across India. All branches are linked on an online real-time basis.
Customers in over 120 locations are also serviced through Telephone Banking. The Bank's expansion
plans take into account the need to have a presence in all major industrial and commercial centres
where its corporate customers are located as well as the need to build a strong retail customer base for
both deposits and loan products. Being a clearing/settlement bank to various leading stock exchanges,
the Bank has branches in the centres where the NSE/BSE have a strong and active member base.
The Bank also has a network of about over 1658 networked ATMs across these cities. Moreover,
HDFC Bank's ATM network can be accessed by all domestic and international Visa/MasterCard, Visa
Electron/Maestro, Plus/Cirrus and American Express Credit/Charge cardholders.
3.AXIS BANK
Mission
Customer Service and Product Innovation tuned to diverse needs of individual and
corporate clientele.
Continuous technology upgradation while maintaining human values.
Progressive globalization and achieving international standards.
Efficiency and effectiveness built on ethical practices.
Core Values
Customer Satisfaction through
PROFILE
Axis Bank was the first of the new private banks to have begun operations in 1994, after the
Government of India allowed new private banks to be established. The Bank was promoted
jointly by the Administrator of the specified undertaking of the Unit Trust of India (UTI - I), Life
Insurance Corporation of India (LIC) and General Insurance Corporation of India (GIC) and
other four PSU insurance companies, i.e. National Insurance Company Ltd., The New India
Assurance Company Ltd., The Oriental Insurance Company Ltd. and United India Insurance
Company Ltd.
The Bank today is capitalized to the extent of Rs. 357.71 crore with the public holding (other
than promoters) at 57.49%.
The Bank's Registered Office is at Ahmedabad and its Central Office is located at Mumbai.
Presently, the Bank has a very wide network of more than 671 branch offices and Extension
Counters. The Bank has a network of over 2764 ATMs providing 24 hrs a day banking
convenience to its customers. This is one of the largest ATM networks in the country.
The Bank has strengths in both retail and corporate banking and is committed to adopting the
best industry practices internationally in order to achieve excellence.
4. JAMMU AND KASHMIR BANK
HISTORY
Jammu and Kashmir Bank Limited was incorporated on 1st October, 1938 and commenced its
business from 4th July, 1939 at in Kashimir (India). The Bank was the first in the country as a
State owned bank.
According to the extended Central laws of the state, Jammu & Kashmir Bank was defined as a
govt. Company as per the provision of Indian companies act 1956. In the year 1971, the Bank
received the status of scheduled bank. It was declared as "A" Class Bank by RBI in 19760.
Today the bank has more than 500 branches across the country and has recently become a
billion Dollar Company.
The Jammu & Kashmir Bank is today one of the fastest growing banks in India with a
network of more than 500 branches/offices spread across the country offering world
class banking products/services to its customers. Today, the Bank has a status of value
driven organization and is always working towards building trust with shareholders,
customers, borrowers, regulators, employees and other diverse stakeholders, for
which it has adopted a strategy directed to developing a sound foundation of
relationship and trust aimed at achieving excellence, which of course, comes from the
womb of good corporate governance. Good governance is a source of competitive
advantage and a critical input for achieving excellence in all pursuits. J&K Bank
considers good corporate governance as the sine qua non of a good banking system
and has adopted a policy based on all the four pillars of good governance
transparency, disclosures, accountability and value.
PROFILE
UNIQUE CHARACTERISTICS
Federal Bank is an Indian bank in the private sector, headquartered at Aluva, Kerala.
The bank was established by Kulangara Paulo Hormis.As of 2006 it had 525 branches
and 368 ATMs around the country.
To keep an organisation live and vibrant, growth is an essential phenomenon. And for
growth to happen, organisations have to plant its root firmly on the ground of strong
business philosophies. It is the propose that drive organisations forward, and a
strong philosophy is what fuels this advance.
Federal Bank is the leading player in the category - traditional banks, the term
tradition denoting that a set of values are followed for quite a few years. The bank
envisions all-round prosperity to all its stakeholders; customers, employees,
shareholders and associates. Excellence is practised and propagated, in all spheres of
activities. Strategic alliances and diversification measures are adopted, making sure
that the ultimate aim is achieved, to be a bank of true world class standards.
To become a bank respected by customers and competitors alike, there is an asset you
can never dare to overlook the employees. Well-trained, well-informed and happy
work force with strong work ethics is sure to result in success with no precedents. An
HRD policy aimed at developing a WE attitude among the employees is reaping its
results, the people the Bank evolving into an energetic lot who can make all the
difference.
AnyTime-AnyWhere-AnyWay Banking
The Bank has the full range of delivery channels including, Internet Banking, Mobile Banking
and Alerts, Any Where (Branch) Banking, Interconnected Visa enabled ATM network, E-mail
Alerts, Telephone Banking and a Centralised customer Call Centre with toll free number.
Customers thus have the ability to avail 24 hour banking service from the channel of his
choice, according to his convenience. Federal Bank already has the largest number of ATMs
in Kerala, taking round-the-clock banking convenience to even many rural areas. The Bank's
ATM card also doubles as a International Visa Debit Card enabling the Bank's customers to
use the card at any of the over 8,40,000 networked ATMs round the world and pay for
shopping at over 12 million retail establishments across the state. The Bank has launched its
anywhere banking service, enabling customers to bank at any branch of his / her choice
regardless of the place where the account is maintained.
The Bank has now emerged into a financial supermarket giving the customers a range of
products and services. Apart from the entire slew of Banking products and delivery channels
we also provide the following facilities:
Depository Services
Credit Cards
Life Insurance Products in association with ICICI Prudential
General Insurance Products in association with United India Insurance
Export Credit Insurance Products in association with ECGC
Express Remittance Facility from Abroad - FEDFAST
Cash -On- Line Express Cash Remittance
Lock Box Service for NRI's in the US
Cash Management Services
Merchant Banking Services
E-shopping Payment gateway
BSNL Bill Payment
Online LIC Insurance Payment
Easy Pay- On-line fee payment system
Online Railway Reservation System
Online Kiosks for customers
The Bank's Mobile Banking Services enables customers to access their account details over
the mobile phone. The Bank also has the Mobile Alert facility, which enables customers in any
part of the world to receive instant alerts on transactions in their account in India on their
mobile. A noteworthy feature of the facility is that it is highly flexible and can be personalised
according to the needs of the customer at any time. Even while leveraging on technology to
improve convenience, we have always strived to ensure that our product and services are
simple, easy to use and most affordable.
DEPOSITS
Banks AMOUNT
STATE BANK OF INDIA (SBI) 435521
CANARA BANK 142381
PUNJAB NATIONAL BANK (PNB) 139860
BANK OF BARODA (BOB) 124916
BANK OF INDIA (BOI) 119882
ICICI BANK 230510
HDFC BANK 68298
AXIS BANK 58786
JAMMU & KASHMIR BANK 25194
FEDERAL BANK 21584
INTERPRETATION: - The above bar graph diagram depicts that State Bank of India
has highest deposits i.e., Rs. 4,35,521 among Nationalized Banks & ICICI Bank has
highest deposits i.e., 2,30,510 among Private Banks. And from all different banks,
SBI has highest deposits.
NUMBER OF OFFICES
INTERPRETATION: - The above bar diagram shows that SBI has wide branch
network i.e., 9556 offices among Nationalized Banks as well as among all different
banks. And among Private Banks, ICICI has wide branch network i.e., 713 offices.
NUMBER OF EMPLOYEES
INTERPRETATION: - From the above data, it clearly shows that SBI has large
number of employees i.e. 1,85,388 employees among Nationalized banks as well as
among all different banks. And from Private Banks, ICICI Bank has large number of
employees i.e. 33,321 employees.
INTERPRETATION: - The above bar diagram depicts that Bank of Baroda has
highest Business Per Employees i.e. Rs. 555 lakhs among Nationalized Banks and
among Private Banks, ICICI Bank has first highest Business Per Employees & Axis
Bank has second highest Business Per Employees. Overall, among all different banks,
ICICI Bank has highest Business Per Employees i.e. Rs. 1,027 lakhs.
INTERPRETATION: - The above data shows that Canara Bank has highest Profit Per
Employee i.e. Rs. 3.24 lakhs among Nationalized Banks and among Private Banks,
ICICI Bank has highest Profit Per Employees i.e. Rs. 9 lakhs. And Overall, among all
different banks, ICICI Bank has highest Business Per Employees.
INTERPRETATION: - The above bar diagram shows that SBI has largest Capital and
Reserves & Surplus i.e. Rs. 31,299 among Nationalized Banks as well as among all
different banks. On the other hand, ICICI Bank has largest Capital and Reserves &
Surplus i.e. Rs. 24,663 among Private Banks.
INVESTMENTS
INTERPRETATION: - From the given data, it depicts that SBI has highest
investments i.e. Rs. 1,49,149 among Nationalized Banks as well as among all
different banks. On the other hand, ICICI Bank has highest investments i.e. Rs.
91,258 among Private Banks.
ADVANCES
INTEREST INCOME
INTERPRETATION: - - From the given data, it depicts that SBI has highest interest
income i.e. Rs. 39,491 among Nationalized Banks as well as among all different
banks. On the other hand, ICICI Bank has highest interest income i.e. Rs. 22,994
among Private Banks.
OTHER INCOME
INTERPRETATION: - The above data shows that SBI has highest Other Income i.e.
Rs. 5769 among Nationalized Banks. On the other hand, among Private Banks and all
different banks, ICICI Bank has highest Other Income i.e. Rs. 5929.
INTEREST EXPENDED
INTERPRETATION: - - From the given data, it depicts that SBI has highest interest
expended i.e. Rs. 23,437 among Nationalized Banks as well as among all different
banks. On the other hand, ICICI Bank has highest interest expended i.e. Rs. 16,358
among Private Banks.
OPERATING EXPENSES
INTERPRETATION: - The above bar diagram shows that SBI has large number of
Operating Expenses i.e. Rs. 11,824 among Nationalized Banks as well as among all
different banks. On the other hand, ICICI Bank has large number of operating
expenses i.e. Rs. 6,691 among Private Banks.
COST OF FUNDS(COF)
INTERPRETATION: - The above data shows that Canara Bank has highest Cost Of
Funds i.e. 5.35 lakhs among Nationalized Banks. On the other hand, among Private
Banks, ICICI Bank has highest Cost Of funds i.e. 5.34. And Overall, among all
different banks, Canara Bank has highest Cost of Funds.
INTERPRETATION: - The above diagram depicts that PNB has highest Return on
Advances Adjusted to COF i.e. 4.69 among Nationalized Banks. Whereas HDFC
Bank has highest Return on Advances Adjusted to COF i.e. 5.99 among Private Banks
as well as among all different banks.
INTERPRETATION: - The given data shows that PNB has highest wages as % to
total expenses i.e. 25.16 among Nationalized Banks as well as among all different
banks. On the other hand, Federal Bank has highest wages as % to total expenses i.e.
17.47 among Private Banks.
RETURN ON ASSETS
INTERPRETATION: - The above bar diagram depicts that PNB has largest Return on
Assets i.e. 1.03 among Nationalized Banks. And on the other hand, Federal Bank has
largest Return on Assets i.e. 1.38among Private Banks as well as among all different
banks.
INTERPRETATION: - The given data shows that Canara Bank has highest Capital
Adequacy Ratio ie 13.5 among Nationalized Banks as well as among all aifferent
banks. Whereas Federal Bank has highest Capital Adequacy Ratio ie 13.43 among
Private Banks.
INTERPRETATION: - The above bar diagram depicts that SBI has highest Net NPA
Ratio ie 1.56 among Nationalized Banks and among all different banks. On the other
hand, J&K Bank has highest Net NPA Ratio ie 1.13 among Private Banks.
EXPLANATORY NOTES: -
This Is An Attempt To Provide Quick And Handy Access To Data
On Scheduled Commercial Banks From 2002-03 To 2006-07, Excluding
Regional Rural Banks.
This Is The Third Volume In The Series; First Volume Of The Series Was
Published For The Year 2004-05
Data Sources
Most Of The Data Presented In The Publication Are From
Annual Accounts Of Banks.
Data For The Previous Years Are From The Annual
Publication, Statistical Tables Relating To Banks In India;
Some Data For The Previous Years Have Been Revised.
Data For The Year 2006-07 Are From Published Annual
Accounts Of Banks.
Data On Number Of Offices Are From Master Office Files,
Desacs, Rbi
Data On Number Of Employees Are From Indian Banks
Association (Iba).
Data Definitions
Capital, Reserves & Surplus, Deposits, Investments, Advances,
Interest Income, Interest Expended And Operating Expenses Are
As In Annual Accounts Of BanksBusiness (Defined As Deposits
And Advances) Per Employee, Profit Per Employee, Return On
Assets, Capital Adequacy Ratio (Crar) And Net Non-Performing
Assets As Percentage Of Net Advances
(Net Npa Ratio) Are From Notes On Accounts Of Annual
Accounts
Number Of Offices Is As Per Master Office File, Desacs, Rbi.
Cost Of Funds (Cof) Is Defined As The Ratio (In %) Of Interest
Paid On Deposits And Borrowings To Average
Of Deposits And Borrowings For The Years 2005-06 And 2006-
2007.
Cost Adjusted Return On Advances Is Cof Subtracted From Return
On Advances, Where Return On Advances Is Defined As The Ratio
(In %) Of Interest Earned On Advances To Average Of Advances
For The Years 2005-06
Wages As Percentage To Total Expenses Is Computed As The Ratio
Of Payment To And Provisions For Employees To Averages Of
Total Expenses For The Years 2005-06 And 2006-07.
General
As On The Date Of Publication, Detailed Annual Account Of Erstwhile
Lord Krishna Bank, Now Merged With Centurion Bank Of Punjab, Is Not
Available. However, Limited Data For The Erstwhile Bank, As Made
Available, Have Been Provided Here.
BIBLIOGRAPHY
www. Britannica.com
wordnet.princeton.edu/perl/webwn
en.wikipedia.org/wiki/Banking
www.pnbindia.com
www.rbi.org.in
www.financialexpress.com
www.indian-bank.com
www.icicibank.com
www.hdfcbank.com
www.encyclopedia.com
www.statebankofindia.com
www.bankofindia.com
www.bankofbaroda.com
www.jkbank.net