LISTENING 8 B1+

Hotel receptionist
Conversations
You are going to listen to five conversations between a hotel
receptionist and five unhappy hotel guests.

1 Listen to the conversations and choose the correct answers.

Conversation 1
1 Why is the man upset?
A There is a mistake with his bill.
B His bill is more expensive than he expected.
2 Why does he think he should pay only half?
A He only ate half of his meal.
B He only received half of the food he ordered.
Conversation 2
3 Why does the woman phone the hotel?
A She has lost her mobile phone.
B She cant find her way back to the hotel.
4 Why will it be difficult for Sandi to help her?
A The woman cant describe where she is.
B The woman cant find her phone.
Conversation 3
5 Why is the man angry?
A Sandi cant find his reservation.
B His golf tournament has been cancelled.
2 Listen again. Complete the sentences with words from the
box.
6 What mistake did the man make?
A He forgot to make the reservation. bill checking out client conference credit card
directions guest reservation room service refund
B He came to the wrong hotel.
Conversation 4 Conversation 1
7 Why is the woman angry? 1 The mans total comes to 324.15.
A She saw a ghost. 2 The man ordered a pizza and a drink from .
B She didnt see a ghost. Conversation 2
8 What is Sandis explanation? 3 The woman says she is a at the hotel.
A The ghost is on holiday. 4 Sandi offers to give the woman .
B There is no ghost. Conversation 3
Conversation 5 5 Sandi cant find the mans on the computer.
9 Why does the man phone the reception desk? 6 The man gave a number to reserve the room.
A The rain is coming into his room. Conversation 4
B The rain is making a noise on the window. 7 The woman is of the hotel.
10 What does Sandi offer to do? 8 The woman is not happy, and she wants a .
A She offers to find the man another room. Conversation 5
B She doesnt offer to do anything. 9 The man is in the hotel room.
10 He is meeting a very important .

Skills Boost B1+ LISTENING 8 Richmond 2014 Photocopiable