A CX4 contains a failing FRU.

(1)

Check the Event Logs on both

Does Navisphere identify No SPs for a Critical Error or any
the faulted FRU? error code with 71xx or 76xx
Yes (2) (6)

Is there a
Is the Critical Error message or an
faulted FRU an SP? Yes error code with 71xx or 76xx
(3) indicating a FRU?
(7)
No
Check the event log of the peer Yes
SP for a Critical Error starting with
The PEER SP.
(5)
No Escalate to Customer Support.
Report the status of the fault LEDs.
(9)

Read the Resume of the identified FRU Replace the failed FRU.
to find the replacement part number.
(see the FRU part number, if supplied)
Replace the failed FRU. Document the fault code in the FA report.
(4) (8)

NOTE: When closing a solved case, be sure to open CSI and

specify the action that solved the problem. If the case needs to be
escalated, make sure that you have the spcollect data.