StraVis Enterprize Solutions

Healthcare Analytics and Balance Scorecard

Healthcare and Life Sciences Practice

www.StravisSolutions.com 2015 StraVis Enterprize Solutions

 HOSPITAL ANALYTICS

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 HOSPITAL KPIS AND DASHBOARD REPORTING

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 HOSPITAL - KEY PERFORMANCE INDICATORS

Patient Service
First Tier Clinical Outcomes

Teaching and Research

Second Tier Technology
Medical Staff Reputation

Physician Relationships
Third Tier Financial Stewardship
Facilities

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 INPATIENT FLOW KPIS

1. Inpatient raw mortality rate

2. CMS core measures
3. Harm events per 1,000 patient days
4. Bed turnover
5. Readmission rate
6. Occupancy rate
7. Average length of stay
8. Average cost per discharge
9. Patient satisfaction

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 PATIENT SERVICE KPIS

1. Patient Satisfaction Index

2. Patient Profitability Score
3. Patient Retention Rate
4. Patient Lifetime Value
5. Patient Turnover Rate
6. Patient Engagement
7. Patient Complaints

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 REVENUE CYCLE KPIS

1. Total operating margin

2. A/R days due to coding
3. Total A/R days outstanding
4. Total A/P days outstanding
5. Cash receipt to bad debt
6. Claims denial rate
7. Days of cash on hand

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 FINANCIAL PERFORMANCE KPIS
1. Net Profit 10. Return on Capital
2. Net Profit Margin Employed (ROCE)
3. Gross Profit Margin 11. Return on Assets (ROA)
4. Operating Profit Margin 12. Return on Equity (ROE)
5. EBITDA 13. Debt-to-Equity (D/E) Ratio
6. Revenue Growth Rate 14. Cash Conversion Cycle
7. Total Shareholder Return (CCC)
(TSR) 15. Working Capital Ratio
8. Economic Value Added 16. Operating Expense Ratio
(EVA) (OER)
9. Return on Investment 17. CAPEX to Sales Ratio
(ROI) 18. Price Earnings Ratio (P/E
Ratio)

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 HOSPITAL BALANCE SCORECARD

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 Balance Scorecard & Alignment

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 Strategic vs Operational Performance

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 Balance Scorecard for Hospitals

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 Hospital Balance Scorecard

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 Hospital Scorecard

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 Hospital Balance Scorecard Measures

Lower Upper
National
Sr.No. Description Measure Benchma Benchma
Median
rk rk
100 Clinical & Business Processes (Internal Processes)
101 Contractual Allowances
102 Bad Debt Expense
103 Net Days in A/R
104 Unbilled A/R
105 MD Engagement Index
106 Average Age of Plant
107 Falls: Acute Care
108 Falls: Swing Beds
109 Medical Error Rate
110 ER Wait Time
111 Responsiveness
112 ACE Inhibitor Delivery
113 Beta Blocker Delivery
114 Antibiotic Delivery
115 Aspirin Delivery

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 Hospital Balance Scorecard Measures
Lower Upper
National
Sr.No. Description Measure Benchma Benchma
Median
rk rk
200 Community & Providers (Customer)
201 MD Loyalty Index
202 Time t Treating Provider
203 Courtesy & Respect
204 Patient Engagement
205 Inpatient Satisfaction
206 Emergency Department Satisfaction
207 Patient Access Index

300 Finance (Financial)

301 Operating Profit Margin
302 Days Cash on Hand
303 Commercial Mix
304 Net Revenue Increase
305 Cost Per Patient Day
306 Salary & Benefit Expense
307 Nursing Staff Productivity

400 Learning & Growth

401 Nursing Staff Turnover
402 Staff Turnover
403 Staff Loyalty Index
404 Medical Error Policy
405 Staff Training Dollars
406 Access t Training
407 Mission Index
408 Staff Engagement Index

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 Our Contact Details

Mayank Gour
CEO APAC, India & Middle East
MJR Arcade, 4th Floor, Madhapur, Telangana-500081
Mobile: +91-9618522221, Desk : +91-60028112
mayankg@stravissolutions.com

Ram Rishi
President & CEO
2262, Petworth Court, Unit 202 C
Phone : 1 (630) 800 6071, Fax : 1 (630) 689 9455
Ram.Rishi@StravisSolutions.com

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