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Topic Comments
Smart Business Cisco's small business solution sales framework is called the Smart Business Roadmap
Three general business topics that small business owners need to think about when running their business are: be more
Smart Business productive, serve my customers better and work from anywhere
Three methods used to clarify the solution and the business challenges the solution recommendation solves are to show how it
Smart Business increases market share, improves operational efficiency and improves custmer responsiveness
Advantages of using the Smart Business Roadmap include: increases velocity of orders, increases professional services revenue,
Smart Business promotes long term client relationships
Smart Designs provide partners with pre-tested and flexible solutions that mitigate risk and provide investment protection for
Smart Designs their customers
Small Business The Cisco One Product Portfolio's three main pillars include: connect, secure, communicate
The Cisco Small Business portfolio best suited for customers with sophisticated requirements that are looking for scalability is
Small Business the Fit Small Business Portfolio (ISR, Catalyst, ASA, etc ...)
The SIP and SPCP protocols allow Cisco SPA IP phones to provide investment protection to customers who need to migrate
Small Business from third-party hosted solutions to on premise UC500 solutions
Small Business The Cisco 7900 series supports a wide range of phones including a wireless model and a conference room model
Characteristics of the RV router series include: browser-based configuration, virtual private network connectivity, and wired
Routing and wireless versions
Routing The RV series router that offers both SSL and IPSec VPN support is the RV220W
Competitive advantages of the Cisco RV series routers include their easy to use, simple configuration GUI and their support for
Routing enhanced features like VLANs, ALCs, QoS, IPv6 and cloud services (on some models)
Competitive selling messages for the Cisco RV routers include: they offer the best mix of features and value at a competitive
Routing price, and they provide investment protection via their limited lifetime warranty
Routing The 800 series Integrated Services Router family is a fixed configuration platform
One of the new innovations of the ISR G2 series is the Service Ready Engine which decouples hardware and software so that
Routing virtual services can be remotely deployed and managed
Routing The ISR G2 management tool that allows you to configure multiple services is the Cisco Configuration Professional
Topic Comments
Cisco Enhanced Etherswitch Modules for Integrated Services Routers provide the following features: Auto SmartPorts,
Routing EnergyWise, and enhanced PoE
Routing The correct ISR G2 router to use when supporting 100 rich media collaboration sessions is the 2921
Switching Cisco Catalyst Switches are for customers willing to invest in technology who may also require multiple management options
Switching The Cisco 100 series features a fanless design so that all models can run quietly and unobtrusively
Switching Two Cisco switches that support IPv6 are the 300 series and the SFE/SGE series
Switching The Cisco 200 and 300 series switches support a non-blocking switch fabric which maximizes performance
Several Cisco small business switches support SmartPorts, which is a feature that allows you to assign roles to ports depending
Switching on what is connected
Switching Competitive advantages of Cisco 200 and 300 series switches include: energy efficient design, more ports per gigabit switch
Cisco 200 Series Switch key competitive selling points include the fact that they are competitively priced and are part of a
Switching comprehensive network portfolio
Switching The Cisco SFE/SGE switches are stackable up to 8 units or 192 ports
Switching One of the enhancements of the 2960-S over the 2960 is its support for 10 Gigabit Ethernet uplink ports
The following switches have an enhanced limited lifetime warrenty (NBD hardware replacement, software upgrades, 90-day
Switching TAC support): 2960-S, 3560-X and 3750-X
Security UTM stands for Unified Threat Management
Security Three benefits of the SA500 include: business grade firewall, site-to-site VPN for remote offices and email security
Security The Built for Small Business security product that offers a simplified out of the box solution is the Cisco SA500 series
A SA500 customer concerned about email threats and protection should consider getting licenses for Cisco ProtectLink
Security Gateway
Security The SA 520 device includes 2 SSL remote access VPN licenses by default
The ASA 5505 helps protect a small business web site by preventing unauthorized access and helping comply with privacy
Security regulations
Security Cisco ProtectLink Web Service can enforce web-usage policies and block access to known malicious sites with URL filtering
3 questions you could ask to start a conversation aboutsmall business network security risks are: have you had a security
problem or been compromised in the past, how are yuo currently protecting against viruses, malware and web threats, how do
Security you ensure that all PCs and servers are continously protected
Security Advantages of a Cisco SA 520 over a typical router include its support for Intrusion Prevention Services and URL Filtering
Topic Comments
Cisco Small Business Support includes the following: software upgrades and updates, next business day advance hardware
Support replacement and access to the Cisco Small Business Support Center
WebEx Meeting Center supports integrated voip which allows customers to use a headset and microphone connected to their
WebEx computer for conferencing.
WebEx Meeting Center supports a customers ability to reduce travel time and expense, share applications on a desktop and
WebEx collaborate with remote suppliers
WebEx The maximum number of participants a host can invite to a WebEx meeting in WebEx Metting Center is 25
UC 300 The two key purchase decion factors for customers choosing the UC 300 series are cost and service
UC 300 All SPA IP phones support wide band audio which supports high definition voice traffic
UC 300 The SPA525G2 is unique among SPA phones for its support of Bluetooth and MobilelInk
Competitive advantages of the UC 300 over typical key systems includes: voice mail to email notification and integrated
UC300 wireless
If a UC300 customer wanted to reduce infrastructure purchases they might want to use SIP trunkingas it eliminates the need to
UC 300 buy costly BRI, PRI or PSTN gateways
The primary advantages of deploying CIsco SBCS include its rich, consistent communications experience, the fact that
SBCS everything was designed to work together and it makes it easier for customers to communicate
SBCS Cisco's industry-leading small business unified communication system is the Smart Business Communication System (SBCS)
The Cisco Smart CallConnector Operator offers the following features: graphical call queuing and directory lookup for easy call
SBCS handling
Customer value propositions of the BE 3000 include" it enables a smooth migration from outdated TDM systems to IP and it is a
BE 3000 value-priceed unified communication solution for medium-sized businesses
Two advantages of the BE 3000 over the competition are: lower total cost of ownership, simplicity of initial configuration and
BE 3000 deployment
BE 3000 The BE 3000 supports up to 10 sites (including the central site) in a central call processing model
BE 3000 The BE 3000 has the following features: single number reach and extension mobility, voice messaging and auto-attendant
OnPlus The Cisco OnPlus offering is a cloud-based platform
OnPlus The OnPlus agent is installed at the customer premises
OnPlus The best way to get OnPlus up and running is to plug the appliance into the customers switch port
The OnPlus service enables partners to realize the benefits of: delivering network services easily and affordably, increasing
OnPlus profitability by serving as a trusted advisor and providing visibility into a customer's network
Topic Comments
OnPlus OnPlus Service Practice Development provides enablement roadmaps and tips for monitizing the Cisco OnPlus service
Cisco Small Business Partner Design Support if a free service to Cisco partners that helps them build and deliver network
Tools solutions that solve customer's problems
Partner Design Support is a Cisco pre-sales support offering for partners designed to help them solve their small business
Tools customer's business problems
The Cisco Small Business Support Center offers live telephone support while the Cisco Small Business Support Community does
Tools not

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