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OBJECTIVE
EDUCATION
PROFESSIONAL EXPERIENCE
JAMES F. MARTIN INN AND CONFERENCE CENTER Clemson, SC
Front Desk Agent May 2014-Present
First point of contact with any guest or visitor at the hotel
Handle all front desk tasks for an 89-room Inn and Conference Center
Check guests in and out of the system
Assist guests with any special requests after check-in
Accommodate any needs of the Clemson Board of Trustees and Donors during their stay
Answer phone calls to set up incoming reservations and answer any inquiries
Communicate with all hotel employees and departments efficiently
Train newly hired employees
Effectively tend to any complaints or problems in a prompt and professional manner
Understand and adhere to proper credit, check, and cash handling policies and procedures
Occasionally perform night audit
ADDITIONAL SKILLS
Exceptional over-the-phone skills
Able to deal with unexpected situations in a calm and collected manner
Very personable and friendly
Proficient in Adobe Creative Cloud and Microsoft Office
Hardworking, no matter what the task
Always on time and respectful of other peoples schedules
Very organized and pay close attention to details
Work well with others as a team to accomplish a set goal
REFERENCES
SHARON FRANKS
General Manager
Clemson University James F. Martin Inn
240 Madren Center Drive
Clemson, South Carolina 29634
864-654-9020 Ext 504
Sharonf@clemson.edu
LAURA SIGNORETTI
Assistant to the General Manager
Clemson University James F. Martin Inn
240 Madren Center Drive
Clemson, South Carolina 29634
864-654-9020 Ext 503
Signor2@clemson.edu
MIKE CRAPPS
President and CEO
First Community Bank
5455 Sunset Boulevard
Lexington, SC 29072
803-951-0501