Catalogue For BSI Standards PDF

BSI Standards Book Catalogue 2013
BSIs essential guide to books, CD-ROMs and online products
Version 2.0 | October 2012
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BSI Brand
Guidelines | Version 2.0 | October 2012 Guid
Welcome to the
BSI Standards Book Catalogue 2013
BSI publishes more than just standards. We publish a wide range of business-related books, CD-ROMs and
electronic products explaining and interpreting business issues and standards, written by qualified, respected
industry experts. Our portfolio of publications and products is about improving systems, applications and
processes in business, trade and industry, public and private sectors. The emphasis is firmly on the application of
best practice in all sectors of the working environment. Take a look through the catalogue to see the wide range
of areas in which we publish.
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Contents
ICT3 Sustainability19
ITSM3 Sustainable Development and CSR 19
Electronic Cabling 4 Environmental Management 20
TickITplus5 Energy Management 24
Food Safety 24
Information Governance 6
Information Security 6 Health & Safety 26
Data Protection 9
Records Management 10 Fire28
Evidential Weight and Legal Admissibility 11
Universal Decimal Classification (UDC) 12
Construction and Eurocodes 29
Management13 Manufacturing and Services 33

Management Systems 13
Healthcare39
Quality Management 14
Auditing and Conformity 15
Business Continuity Management 16
Risk Management 18
2 To order please call BSI Customer Services on +44 (0)20 8996 9001
P&P 5.95 (inclusive of VAT); 9.95 Rest of the World (+ VAT if applicable) one-off charge added to the your order of 10 items or fewer. FREE P&P to BSI Subscribing Members.
Pre-payment is required by non-Members. VAT is applicable to all eShop purchases and downloads, CDs, DVDs and other electronic products. All prices, content and publishing dates may be subject to change.
ICT Information Management Sustainability Health & Safety Fire Construction & Manufacturing Healthcare
Governance Eurocodes & Services
ITSM
A Managers Guide to ITSM Workbook Introduction to the ITSM, ITIL &

Service Management 4thEdition ISO/IEC 20000 Series: ISO/IEC 20000
Jenny Dugmore and Jenny Dugmore IT Service Management Implementation Toolkit
ShirleyLacy This workbook will help Jenny Dugmore and Jenny Dugmore
The aim of this 6th edition is to organizations assess the ShirleyLacy
effectiveness of their best The ITSM, ITIL & ISO/IEC 20000
give a broader-based picture Implementation Toolkit bridges
practice processes for service The book forms an in-depth
of the most important service a gap in the market by making
management. By using the guide to the 2nd edition of ISO/
management best practices, how IT Service Management easier
workbook, organizations can get IEC 20000-1. It provides easily
they relate and how they can to implement and improve. It
a clear understanding of how understood advice on what the
(or cannot) be used together. makes an ITIL application and
they should improve their service requirements mean, how to do
The managers guide provides a ISO/IEC 20000 certification easily
management system, including it and what evidence will be
basic introduction on how service achievable, especially for those
service management. The workbook required, and explains and expands
management best practices and service providers who are required
can also be used to assess how on Part 1 of the standard. The book
standards can help a service to do so by their customers and
service management compares with includes a road map to the second
provider to deliver services that Governments. This toolkit is
ISO/IEC 20000-1:2012. It includes a edition and how it fits in the
add value for customers at the completely up-to-date with the
general introduction to the standard bigger picture for best practices. It
right cost and risk. It describes latest editions of ITIL 2011 and
and how to conduct an assessment describes scope definition, building
service management concepts (why ISO/IEC 20000:2011.
or internal audit. It covers each a service management system,
and what) and the broader service
clause and process in the standard: establish integrated processes,
management landscape. Ensures a trouble-free and rapid
delivery of high quality service and
A4 Ringbound deployment;
This is an excellent book for a keeping customers happy.
management understanding of 92 pages Helps avoid costly trial-and-error
The book includes advice on dead-ends;
the synergies between ITIL, ISO/ Hardcopy operating a continual improvement
IEC 20000 and CoBiT for service Provides users with effective
2012 cycle; support for understanding
management Anthony Orr, Director management, process and
who does what, and evidence for
in CTO office, BMC Software, Inc. ISBN 13 978 0 580 78247 3 procedure documentation;
audits and use of other service
A5 BSI order ref BIP 0015 management frameworks adds to Ensures everything is covered by
148 pages Published by BSI/ the value provided by the books. It using current ITIL best practices;
Hardcopy and PDF Connectsphere draws on material from the rest of Provides the user with effective
Price 60 the five part 20000 series. management, process and
2011 procedure documentation;
ISBN 13 978 0 580 72845 7 An outstanding book from the worlds
foremost authority on the ISO 20000 12 months of updates and
BIP order ref BIP 0005 standard. As a companion to applying improvements, at no cost to user;
Published by BSI the standard, this guide is a must for Free support service offers
Price 48 Service Providers Sharon Taylor, answers within 24 hours
President, Aspect Group Inc CD
Royal Octavo 2012
216 pages ISBN 978 0 580 77691 5
Hardcopy and PDF BSI order ref BIP 0132
2011 Published by ITGovernance
ISBN 978 0 580 72846 4 Price 495
BSI order ref BIP 0125
Published by BSI
Price 48
shop.bsigroup.com 3
ITSM Electronic Cabling
The IT Service Management Collection
This collection includes the following standards and books:

BS ISO/IEC 20000-1:2011, Information technology. Service management part 1: Service management
system requirements
BS ISO/IEC 20000-2:2012, Information technology. Service management part 2. Guidance on the application of service
management systems
A Managers Guide to Service Management 6th edition

A Guide to the new ISO/IEC 20000-1: The differences
di between the 2005 and 2011 editions
Introduction to the ISO/IEC 20000 series: IT Service Management
PDF IT Service IT Service Management A Guide to the new Telecommunications

Management Collection: for Small IT Teams ISO/IEC 20000-1: The Cabling: Guidance
ISO 20000-1, Adam Poppleton and differences between on Standards and
ISO 20000-2, BIP 005, KenHolmes the 2005 and the Best Practice for
BIP 0124, BIP 0125 Using ISO/IEC 20000 as a guide, 2011editions Construction Projects
this book directs the reader in a
Understanding the risks an concise way as to the important Lynda Cooper Mike Gilmore and
organization faces is critical to areas of the standard from ManiManivannan
being able to effectively protect ISO/IEC 20000-1 contains
which an SME /Small IT unit will requirements for service
the assets of the organization. Whether small-, medium- or
gain most benefit. It provides a management. This standard started large-scale construction, new build
Assessing the risks and identifying straightforward, easy to follow life as BS15000, and became an or upgrade; whether cabling has
the level of risk helps management route map to gaining a wide and international standard in 2005. to last for a short-term purpose
to make the right decisions as to thin approach to ITSM, making the The standard is very popular across or be in service over many years,
how much information security most of limited resources, so that the world. making the right decisions will
is needed to protect their assets. its benefits are effective in a short affect the way an investment works
ISO/IEC 27001 is the globally The 2011 edition has been
timeframe. developed by the ISO/IEC committee and how the end users experience
successful information security service delivery as a network or
management system standard that The ITIL volumes and other responsible for this standard. The
new edition will be substantially applications experience.
is used by organizations around the guidance, as well as the standard
are quite lengthy to read, whereas changed from the original edition This book demystifies the process
world to protect their assets and
published in 2005. of specifying and implementing
manage their risks. this book aims to be a short to read
and quick to implement guide. The The changes will impact any structured cabling standards. It is
Assessing the risks is one of the key text is supported by examples and organizations which are already the first book to map out the issues,
processes of ISO/IEC 27001 and to certified to this standard, those highlight the risk areas and offer
vignettes of real world problems
support this process the standard who are working towards guidance to those in the industry.
and scenarios, to support the user.
ISO/IEC 27005 provides guidance certification. It will also impact This informative publication
on how to go about carrying An excellent publication that will those who use the standard as communicates effectively the
out a risk assessment. Further enable small IT operations to punch guidance as well as auditors, challenges, complexities, and
practical advice and help on risk above their weight and become more trainers and consultants who use
techniques used, in planning
assessment is also contained in the efficient and effective, without costing the standard for their customers.
and implementation of modern
ISO/IEC 27001 risk management the earth Steve Ingall, Head of
This book will explain why the telecommunications cabling
book Information Security Risk Consultancy, iCore Ltd
changes have been made, what the infrastructures, to construction and
Management: Handbook for Royal Octavo changes are and how to move to telecommunications professionals,
ISO/IEC 27001. the latest edition. It will also cover and key stakeholders. It is an
187 pages
PDF the relationship of the standard to excellent point of reference for
Hardcopy and PDF other standards. professionals of all levels
295 pages 2011
Also available with BS ISO 20000-1 Graham Kenyon, Project Manager &
2012 ISBN 13 978 0 580 74254 5 Principal Engineer, Ultra Electronics
ISBN 978 0 580 78845 1 A4 Airport Systems.
BIP order ref BIP 0134 54/92 (inc standard) A5
Published by BSI
Published by BSI Hardcopy and PDF 154 pages
Price 35
Price 184. Member price 108 2011 Hardcopy and PDF
ISBN 13 978 0 580 728501/ 2012
13 978 0 580 76551 3
ISBN 13 978 0 580 75607 8
(incstandard)
0124/0130 (inc standard)
Published by BSI
Published by BSI
Price 35
Price 36/109/69 Members
(inc standard)
TickITplus
Base Process Library Word Edition

TickITplus
Version 1.1.2
Software and IT Quality Management and Certication

ISO 9001 ISO/IEC 15504
ISO/IEC 20000 ISO/IEC 12207
ISO/IEC 27001 ISO/IEC 15288
ISO/IEC 25030
Base Process Library Base Process Library vs Core Scheme Kick Start Guide
vs1.1.2 1.1.2 Word CD Requirements vs 1.1.1 Dave Wynn
At the heart of the TickITplus The Base Process Library is also Dave Wynn A general introduction providing
scheme is a process model called available as a CD Word document, a brief background to the scheme
the Base Process Library (BPL). It which includes a license allowing This document specifies the
and the basic concepts.
will provide a complete set of forty users to reproduce the material Core Scheme Requirements
TickITplus processes from which contained in this product within for undertaking an accredited A4
an organization will make their internal working documents and TickITplus Assessment which 20 pages
selection. for developing a TickITplus process satisfies the ISO 17021 audit
requirements and follows the PDF
assessment or reference model
A4 PAM/PRM. principles of ISO 15504-2 for 2012
60 pages conducting capability assessments. ISBN 978 0 580 74632 1
A4
PDF A4 Published by BSI
60 pages
2012 76 pages Price 15
CD
ISBN 978 0 580 78714 0 PDF
2012
Published by BSI 2012
ISBN 978 0 580 76868 2
Price 135 ISBN 978 0 580 76612 1
Published by BSI
Published by BSI
Price 400
Price 65
TickITplus is more than a certification scheme for software development. It offers a flexible, multi-level approach
to IT quality and certification assessment at whatever level you need to improve performance and achieve
complete customer satisfaction. It aims to address multiple IT standards under one certification assessment.
Learn more about TickITplus here
http://shop.bsigroup.com/en/Browse-By-Subject/ICT/TickIT-PLUS/
The essential documentation of the TickITplus scheme includes:
shop.bsigroup.com 5
TickITplus Information Security
BPL Guidance Requirements Requirements for Guidelines on

Dave Wynn and Peter Lawrence for Training and Assessors and Requirements and
A general introduction providing Examinations Practitioners Preparation for ISMS
a brief background to the scheme Folke Nillson Folke Nillson Certification based on
and the basic concepts.
Defines the criteria for training Sets out the regulations and ISO/IEC 27001
A4 courses and the examination requirements for qualifying in Second Edition
144 pages coverage. thesegrades.
PDF Edward Humphreys and
A4 A4
2012
Bridget Kenyon
29 pages 51 pages
ISBN 978 0 580 78381 4 Revised in line with the new
PDF PDF
edition of ISO/IEC 27001, the
Published by BSI 2011 2011 book provides guidance on
Price 70 ISBN 978 0 580 75412 8 ISBN 978 0 580 74975 9 the requirements specified
in the ISMS standard ISO/IEC
Published by BSI Published by BSI
27001:2013 and the best practice
Freedownload Freedownload described in ISO/IEC 27002:2014
to support the appropriate use of
these standards.
It gives guidance on the complete
life cycle of ISMS processes
and activities required to
establish, implement, monitor
and continually improve a set
of management controls and
processes to achieve effective
information security.
It explains the transition from
the old to the new edition and
this will help those involved in
certification audits, both ISMS
implementers and ISMS auditors.
It also includes new references
and definitions, and additional
information about the latest
developments of ISO/IEC 27001
related standards.
Royal Octavo
174 pages
Hardcopy and PDF
2013
ISBN 978 0 580 82912 3
Published by BSI
Price 55
Information Security
Are you ready for an Guide to the Measuring the Security Information
ISMS Audit based on Implementation and effectiveness of your and Event Management:
ISO/IEC 27001? Auditing of ISMS ISMS implementations APractical Guide
2nd Edition Controls based on based on Robert Christian
Edward Humphreys and ISO/IEC 27001 ISO/IEC 27001 Security Information and Event
AngelikaPlate 2nd Edition Ted Humphreys & Management solutions are a
combination of the formerly
This book provides user guidance Edward Humphreys and AngelikaPlate disparate product categories
on getting ready and prepared for
an ISMS certification audit based Bridget Kenyon As international interest in the field of SIM (security information
on ISO/IEC 27001. of ISMS metrics and measurements management) and SEM (security
The book provides guidance event management).
It is based on the new edition of increases, this publication brings
on the implementation of
ISO/IEC 27001, ISO/IEC 27006 together the different methods SIEM technology provides real-
ISMS (Information Security
and ISO 27007. currently used to measure controls time analysis of security alerts
Management Systems) control
This guidance is especially and/or processes. In addition generated by network hardware
requirements for auditing existing
important to those organisations it offers further information and applications.
control implementations, to
that have an interest in and guidance about the various
help organizations preparing for The objective is to help companies
ISMS (information security methods to measure the success of
certification in accordance with respond to attacks faster and
management system) certification the security arrangements in place.
requirements specified in ISO/IEC organize mountains of log data.
and is essential reading to those
27001:2013 Information security A4 SIEM solutions come as software,
organisations that already have a
certified ISMS against the previous management system (ISMS) appliances or managed services.
Hardcopy and PDF
edition or those organisations that Requirements. Increasingly, SIEM solutions
68 pages
are about embark on the process It includes the definitive are being used to log security
of certification. requirements that auditors 2006 data and generate reports for
It gives guidance on the complete must address when certifying ISBN 0 580 46015 0 compliance purposes.
life cycle of ISMS processes organizations to the 2nd edition ISBN-13 978 0 580 46015 9 This will be a comprehensive
and activities required to of ISO/IEC 27001:2013 and
BSI order ref BIP 0074 guide to SIEM, covering how to
establish, implement, monitor will provide guidance on the select, implement and operate
and continually improve a set implementation, checking and Published by BSI
of management controls and such technology efficiently.
auditing of the controls. Price 36.50
processes to achieve effective The book will reference existing
information security. The guide discusses each of BS and ISO standards in the
It will help those organisations the controls of the standard 27000 family, including the
involved in certification audits from two different viewpoints upcoming ISO standard on SIEM.
understand the transition from implementation guidance and
This is a hot-topic area with little
the old to the new editions of ISO/ auditing guidance
formal guidance available.
IEC 27001 and ISO/IEC 27002; Fully updated in line with the
The new edition includes new Royal Octavo
revised standard, it also includes
references and definitions. new references and definitions. Hardcopy and PDF
Royal Octavo Royal Octavo 159 pages
174 pages Hardcopy and PDF 2013
Hardcopy and PDF 174 pages ISBN 978 0 580 79916 7
2013 2013 BSI order ref BIP 0136
ISBN 978 0 580 82913 0 ISBN 978 0 580 82910 9 Published by BSI
BSI order ref BIP 0072 BSI order ref BIP 0073 Price 53.50
Price 55 Price 56
shop.bsigroup.com 7
Information Security Risk Management

The focus of this book is based around the concept of having an
information security management system (ISMS) as a framework for
achieving effective management of information security risks.
International standard ISO/IEC 27001 is a world-recognised standard
for establishing, implementing, monitoring, reviewing, updating and
improving an ISMS. ISO/IEC 27005 is an ISMS risk management
standard that supports the implementation of ISO/IEC 27001. This book
is aimed at those business managers and staff
sta involved in ISMS risk
management activities. It is a practical handbook for the use and
application of ISO/IEC 27005. It provides guidance and advice to
specifically support the implementation of those requirements
specified in ISO/IEC 27001:2005 that relate to risk management
processes and associated activities.
Edward Humphreys (Chartered Fellow of the BCS - FBCS CITP, CISM)
Handbook for ISO/IEC 27001

has been providing information security management and risk
management consultancy services around the world for more than 35
years. During this time he has worked for major international
companies and governments (in Europe, North America and Asia), as
well organisations such as the European Commission, ENISA and the
OECD. He is the editor of BS 7799 Part 1:1999, ISO/IEC 17799:2000, the
1999 and 2002 editions of BS 7799 Part 2 the ISMS standard and the EA
7/03 the ISMS accreditation guidelines (which has now become ISO/IEC
27006). He is the Founder and Director of the ISMS International User
Group and is responsible for the International Register of BS 7799/ISMS
Certificates. In 2002 he was honoured with the Secure Computing
Lifetime Achievement Award for his work on ISMS standards and
certification. He has international recognition as the father of the
ISO/IEC 27000 family of ISMS standards.
Edward Humphreys
BSI order ref: BIP 0076
Risk Management
Handbook for ISO/IEC 27001
BSI
Group Headquarters
389 Chiswick High Road
London W4 4AL
www.bsigroup.com
The British Standards Institution Edward Humphreys

is incorporated by Royal Charter
An Introduction to Managing Security Cloud Computing: A Information Security

ISO27001:2013 in Outsourced Practical Introduction Risk Management
David Brewer and Offshored to the Legal Issues Edward Humphreys
This book serves as a basic Environments: How to Renzo Marchini The focus of this book is based
introduction to ISO/IEC safeguard intellectual Much is being said about cloud
around the concept of having an
27001:2012, and a straight- information security management
forward guide to implementation. assets in a virtual computing, and in particular the
system (ISMS) as a framework
benefits (both economic and
This will be a simple to business world environmental) and the risks. But for achieving the effective
understand pocket guide packed how are those involved in buying management of information
with useful how-to information David Lacey IT to judge the legal issues which security risks. International
arise, and how can contracts standard ISO/IEC 27001 is a
The guidance will be applicable The book sets out guidance,
maximise the advantages and world recognised standard for
to a wide range of differing ISMS learning points, best practices and
minimise the disadvantages? How establishing, implementing,
implementations appropriate critical success factors associated
can cloud service providers address monitoring and reviewing,
to SMEs as well as much larger with managing the security risks
the customers legal concerns so updating and improving an
organisations associated with outsourcing and that the proposition remains viable ISMS. ISO/IEC 27005 is an ISMS
The book will also include a off-shoring of IT and business for the customer and their own risk management standard that
practical, easy to use assessment/ services. The content is presented business? supports the implementation
risk treatment method that in an accessible language and
This book introduces cloud of ISO/IEC 27001. This book
delivers results directly expressed structured in a logical sequence
computing (briefly) for those is aimed at those business
in business meaningful terms (i.e. reflecting the life-cycle of
new to the concept, comparing managers and staff involved in
the likelihood that information outsourcing, from inception
the development of this new ISMS risk management activities.
security events occur and their through definition, selection,
computing paradigm to other ways It is a practical handbook for
probable consequences). negotiation, implementation
of buying computing resource. It the use and application of
and ongoing management of
No prior knowledge of ISO/IEC explores the legal issues, covering ISO/IEC 27005. It provides
outsourced services.
27001 or management systems such areas as security in the cloud, guidance and advice to specifically
is assumed. The book focuses on the critical data protection, service levels, support the implementation of
softer management issues, such and contractual issues. It provides those requirements specified in
Royal Octavo a practical resource for those
as strategy, risk assessment and ISO/IEC 27001:2005 that relate to
Hardcopy and PDF relationship management, which involved in buying or providing risk management processes and
96 pages cloud services. associated activities.
ultimately determine the success of
2013 a major outsourcing programme. Cloud Computing has brought about Royal Octavo
a lot of change, movement into the
ISBN 978 0 580 82165 3 An interesting and informative read Hardcopy and PDF
unknown and risks particularly legal
BSI order ref BIP 0139 on an extremely important, topical risks are playing into peoples fears 156 pages
subject Professor Fred Piper, and concerns. This book makes an
Information Security Group, Royal important contribution to bringing
Price 27.00 Holloway, University of London some much needed clarity to the ISBN 13 978 0 580 60745 5
Royal Octavo subject Dervish Tayyip, Head of UK BSI order ref BIP 0076
Legal, Microsoft UK
Hardcopy and PDF Published by BSI
Royal Octavo
188 pages Price 40
2010 Hardcopy and PDF
ISBN 978 0 580 68701 3 166 pages
BSI order ref BIP 0116 2010
Published by BSI ISBN 13 978 0 580 70322 5
Price 32 BSI order ref BIP 0117
Published by BSI
Price 30
ICT Information Management Sustainability Health & Safety Fire Construction Manufacturing Healthcare
Governance and Services
Information Security DataProtection
Information Security Management Data protection:
Data Protection Pocket Guide Essential Facts at Your Fingertips Second Edition
Data Protection Pocket Guide
Systems (ISMS) Risk Collection

Essential Facts at Your Fingertips
Second Edition
Data Protection Guidelines for the use
NFJ McKilligan Pocket Guide of personal data in
system testing
NHE Powell
The Data Protection Act 1998 places legal requirements on organizations that Essential Facts at Your Fingertips
process personal information and imposes severe penalties for non-compliance.
The Data Protection Pocket Guide is a user-friendly guide, packed with practical
advice on common situations that a busy professional might experience in their
Second Edition Second edition
organization, whatever the size or sector. Real-life case studies bring the subject
to life and provide useful material for an organizations training and
awareness programme.
This revised edition explains how businesses can implement the new British
Standard on Data Protection, BS 10012:2009, to evidence their compliance.
It also includes new guidance on operating CCTV systems, and the use of social
networks such as Facebook for business purposes.
Comments on first edition:
This is a very good piece of work. It is comprehensive and reads easil

easily. The clear non-technical style
reflects what we are seeking to produce in our own revised guidance.
[Information Commissioners Office (ICO)]
This is a pocket battleship of basic data protection information with which all information security
professionals should be familiar when advising or employed in organizations.
[ISSG Magazine, Information Security Specialist Group of the British Computer Society]
NHE Powell
NFJ McKilligan
This collection includes the following
BSIstandards and
order ref BIP book:
0050
BS ISO/IEC 27001:2005
Information security. Security techniques. Information security management systems. Requirements
BSI
BS ISO/IEC 27005: 2011 Group Headquarters
389Information
Information security. Security techniques. Chiswick High Road risk management
security Louise Wiseman
London W4 4AL
Information Security Risk Management: Handbook for ISO/IEC 27001
Jenny Gordon
www.bsigroup.com
The complete ISMS PDF Collection Data Protection Pocket Data Protection:
Documentation Toolkit Information Security Guide: Essential facts Guidelines for the
CD-ROM and book. Management Systems at your fingertips use of personal data
AManagers Guide (ISMS Risk Collection): 2ndedition in system testing.
to Data Security and ISO 27001, ISO 27005, Nicola McKilligan and SecondEdition
ISO27001/ISO 27002 BIP 0076 NaomiPowell Louise Wiseman and
Alan Calder and Steve Watkins Understanding the risks an Data Protection Pocket Guide is a JennyGordon
organization faces is critical to user-friendly guide for anyone who
BIP 0026 is a vital reference This book shows the importance
being able to effectively protect needs to know about the issues
guide for anyone who needs to of integrating testing guidelines
the assets of the organization. involved in data protection. This
design and implement an effective into an organizations overall
Assessing the risks and identifying new edition reflects all the changes
information security management governance structure, so it is
the level of risk helps management that necessitated the publication
system (ISMS). This book sets embedded in day-to-day business
to make the right decisions as to of BS 10012:2009, including a new
out clear, unique guidelines for practice rather than something
how much information security chapter on operating CCTV and
both technical and non-technical that takes special effort when
is needed to protect their assets. guidance on modern dilemmas
managers and demonstrates how testing needs to be carried out.
ISO/IEC 27001 is the globally such as using social networks like
to build an ISMS that complies successful information security Facebook and YouTube for business The authors have included
with ISO 27001. BIP 0026 takes an management system standard that purposes. All the case studies templates that can be used
in-depth look at all aspects of data is used by organizations around the have been updated to reflect straight off the page, making it
protection and information security world to protect their assets and current issues and troubleshooting easy to apply the guidance in
including hackers, online fraud, manage their risks. sections give practical advice on practice.
privacy regulations, computer what to do in common situations Additionally, there are more
misuse and investigatory powers. Assessing the risks is one of the key that a busy professional may template-style examples, such
It also covers the Turnbull Report, processes of ISO/IEC 27001 and to experience, whatever the size as an example of a testing policy
Combined Code, Sarbanes-Oxley support this process the standard or sector. Reallife case studies and of a testing approval form.
Act and the latest IT regulations. ISO/IEC 27005 provides guidance bring the subject to life and It is also timeless the basic
on how to go about carrying provide useful material for an guidance will remain solid and
It presents best practice models out a risk assessment. Further organizations training and relevant even as technology and
for information security policies, as practical advice and help on risk awareness programme. business practice move on.
well as a statement of applicability. assessment is also contained in the
It includes a pre-written ISO/IEC 27001 risk management This is a pocket battleship of basic A4
information security manual and book Information Security Risk data protection information with Hardcopy and PDF
risk assessment tool, and helps Management: Handbook for which all information security 54 pages
organisations to implement an ISO/IEC 27001. professionals should be familiar
efficient business continuity plan. when advising or employed in 2009
Other topics include a service level PDF organizations. ISSG Magazine, ISBN 13 978 0 580 66437 3
agreement template, 120 pre- 851 pages Information Security Specialist Group BSI order ref BIP 0002
written policies, procedures and of the British Computer Society
2012 Published by BSI
templates, plus internal audit and
ISBN 978 0 580 78846 8 Royal Octavo
CAPA documentation. Price 78
BSI order ref BIP 0133 Hardcopy and PDF
Hardcopy book and CD
Published by BSI 124 pages
2008
Price 282. Member price 194 2009
ISBN 13 978 0 580 44437 1
Published by IT Governance
Price 555 + VAT
Published by BSI
Price 31.50
bsigroup.com/shop 9
Data Protection Records Management

Data Protection Records Management Effective Records Effective Records
OnlineTool Collection CD Management: A Management: Practical
www.bsigroup.com/DPOnline These publications will assist management guide implementation of
organizations wishing to introduce
The new BSI Data Protection Online best practice for the management
to the value of BSISO 15489-1
tool can help you ensure your of records and information; manage BS ISO 15489-1 Julie McLeod
PIMS meets the requirements of records for quality initiatives
the standard, access a library of (ISO 9001, EFQM); and manage David Best This book complements
updated guidance and relevant records for legal and regulatory PD ISO/TR 15489-2 and
Part 1 summarizes the case for
case studies. compliance, including compliance provides an alternative, easily
implementing records management
with the code of practice under accessible and practical guide
The tool will cross-reference at an appropriate level in most if
section46 of the Freedom of for anyone who wishes to
BS10012:2009 and the not all organizations. This book
Information Act 2000. The CD implement BS ISO 15489-1, but in
valueadded commissioned should be read in conjunction with
contains: BSISO 15489-1:2001 particular for new or non-records
help text and guidance for each BS ISO 15489-1:2001.
(Information and documentation. management professionals.
question in the self-assessment.
Records management, General); A4 Paperback
Monthly updates to the guidance A4 Paperback
and case studies ensure that you PDISO/TR 15489-2:2001 34 pages
(Information and documentation. 54 pages
are always referencing the most 2003
current legal practices. Records management, Guidelines); 2003
BIP 0025-1; BIP 0025-2; ISBN 0 580 39007 1
ISBN 0 580 39006 3
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Records Management
Evidential Weight and Legal Admissibility
Effective Records Effective Records Evidential Weight and Evidential Weight and
Management: Management: How Legal Admissibility of Legal Admissibility of
Performance to comply with Information Stored Information Transferred
Management for BS ISO 15489-1 Electronically: Code Electronically: Code
BSISO 15489-1 Philip A Jones & Bob McLean of Practice for the of Practice for the
Philip A Jones This book deconstructs Implementation of Implementation of
This book focuses on ensuring
BS ISO 15489-1 offering a range of BS10008 BS10008
options so that you can select an
the sustainability of a records Alan Shipman Alan Shipman and Peter Howes
appropriate level of compliance for
management programme. It shows
your organization.
you how to review a programme It is important that organizations Email, mobile messaging (SMS),
once it has been implemented It suggests approaches that you realise the value of the information instant messaging, web services,
and explores ways to measure can adopt to build a portfolio of they store and to act under web forms, XML and electronic
the programmes performance evidence, which demonstrates the duty of care principle. This data interchange (EDI) are
and demonstrate the benefits to compliance to the degree that relates to data processing, data increasingly being used for business
your organization. By measuring management and the electronic communications. Many existing
you require. Sample forms with
storage of documents. BIP 00081
performance, you will be able to guidance notes for completion communications systems are
gives practical guidance on
demonstrate that the initiatives make this workbook clear and insecure, with the possibility of files
information management, data
or programmes applied are easy-to-use. security and legal procedures. being intercepted and amended
delivering the required results to The code of practice is based on during the communication process,
your organization and customers. A4 Wirobound without the knowledge of the
BS10008 Evidential weight and
This information is vital if you wish 78 pages legal admissibility of electronic sender or the recipient.
to plan your future requirements 2007 information and can therefore be
effectively. This code seeks to define
used as a guide to implement the
ISBN-13 978 0 580 49662 2 operational procedures which
British Standard.
A4 Paperback BSI order ref BIP 0025-4 comply with good practice in
48 pages BIP 0008-1 first looks at the field of electronic document
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shop.bsigroup.com 11
Evidential Weight and LegalAdmissibility UDC
Evidential Weight and Evidential Weight and Universal Decimal Universal Decimal
Legal Admissibility Legal Admissibility of Classification Volume 1: Classification Volume 2:
of Linking Electronic Electronic Information: Systematic Tables Alphabetical Index
Identity to Documents: Compliance Workbook This is the first complete update Derived from the Master
Code of Practice for for use with BS 10008 of UDC in hardcopy since Reference File (MRF) from the
1993. Derived from the Master UDC Consortium, this is the newly
the Implementation of Alan Shipman and Peter Howes Reference File (MRF) from the revised Complete Edition Volume2,
BS10008 UDC Consortium, this is the newly covering alphabetical index.
This workbook will assist in the revised first volume, covering Volume2 Alphabetical index:
evaluation of an information systematic tables. Volume 1 Provides access to UDC tables;
Alan Shipman and Peter Howes management system for compliance Systematic tables contains: All ten Enables fast access to UDC tables
Identity fraud and identity theft is with BS 10008. It is written to help
tables; complete auxiliary tables; through specially constructed index
the fastest growing crime in the businesses compile an historical
summary of the classification. terms; Must be used in conjunction
UK, with an estimated cost to the audit trail of compliance.
with Volume 1.
UK economy of 1.7bn in 2006. A4 Hardback
The fourth edition of the workbook
has been published alongside the 1000 pages A4 Hardback
This code of practice is primarily
fourth edition of the Codes of 2005 500 pages
concerned with the authenticity,
Practice (CoP) Parts 13 and the 2006
integrity and availability of ISBN 0 580 45469 X
British standard BS 10008. The
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management system for conformity
to attest origin, authority or with BS 10008 and, subsequently,
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of certificates which identify the CoP are relevant to a system.
individuals or organizations, and
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UDC Management Systems
UDC Complete Edition Universal Decimal UDC: A guide to its use Understanding the
Volumes 1 & 2 Classification: I.C. McIlwaine new ISO Management
UDC is the worlds foremost AbridgedEdition Distributed by BSI System Requirements
classification scheme for all fields
UDC Abridged Edition contains This book is a revised edition of David Brewer
of knowledge used for sophisticated
c.4,100 classes and incorporates Universal Decimal Classification:
indexing and retrieval. In April 2012, ISO updated its
the major changes to the a guide to its use (2000) which
It is highly flexible and can scheme since 1999. It includes was itself a revision of the authors directives. In particular, there
be applied in numerous ways the new properties table (1k-02) earlier Guide to the use of UDC. is a new annex Annex SL in
including organizing and recording and new and revised classes The original was written in 1993. which Appendix 3 defines the
books, bibliographic records, for management, religion, This revision incorporates all the High Level Structure and Identical
information resources, files and population, tourism, social welfare, changes that have been made to Core Text for all new and revised
even objects such as stamps and environment studies, biotechnology the classification up to the end of management system standards.
coins. This is the first complete and cinema. 2006. This revised version is not a The concept is that some
update of the UDC in hardcopy total rewrite of the 2000 edition, requirements, e.g. management
since 1993. Derived from the A4 Loose-leaf with binder but has updated the text and review, are common to all
Master Reference File (MRF) from 266 pages examples to provide a more up to management system standards
the UDC Consortium, this is the date picture of the current state of and therefore ought to be
2003
newly revised Complete Edition, the classification. identically worded.
ISBN 0 580 42440 5
containing all available references The book explains the new
ISBN-13 978 0 580 42440 3 Royal Paperback
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Quality Management
Understanding Creating a Process Management The ISO 9000

ISO 9001:2008 Processbased Auditing for Standards Collection
and Process-based Management System ISO9001:2008 BSI
Management Systems for ISO9001:2008 Ian Rosam and Rob Peddle Save time and improve your
Ian Rosam and Rob Peddle andBeyond This easy to follow guide examines
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clear and simple steps that can todays process-driven business
focusing on identifying and and pairing key terms with their
help any business build a process- environment. In addition it
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Quality Management Auditing and Conformity
BSI Quality BS EN ISO 9001:2008 The Business Auditing for the

Management Laminated Pocketbook Improvement 21stCentury
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ISO 9001 is the worlds leading Auditing for the 21st Century
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Auditing and Conformity
Business Continuity Management

BS EN ISO 19011:2011 Demonstration of The Route Map to Business Continuity
Laminated Pocketbook Conformity to a Business Continuity Self-assessment:
BS EN ISO 19011:2011, Guidelines Standard: A practical Management Meeting BSISO 22301
for Auditing Management Systems, guide for suppliers and the Requirements of BSIs Business Continuity Self-
sets out an internationally
assessment tool now includes
accepted approach to conducting customers ISO 22301 (Second several additional benefits. By
management systems audits Edition) systematically working you
enabling organizations to Chris Cox
through your business continuity
gain a clear explanation of Demonstration of Conformity to John Sharp management system (BCMS), this
the principles of management a Standard A practical guide tool provides expert guidance
Fully updated and revised, this
systems auditing for suppliers and customers on how to assess your BCMS
second edition of The Route Map
explains how activities such as across multiple sites and assign
learn how to conduct and assess to Business Continuity Management
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internal or external audits Meeting the Requirements of
and accreditation can help to The updated Business Continuity
ISO 22301 provides help to those
obtain guidance on the establish confidence in goods and Self-assessment tool gives you the
managers who have decided
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to introduce BCM into their
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self-declare in a recognizable way provide conformity assessment and
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demonstration of conformity to BCMS design process
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a non-technical way so that it can Identify elements that are working
business continuity. So, whether
be used equally by suppliers and well and those that are not
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ISBN-13 978 0 580 50100 5 Hardcopy and PDF guidance with direct links to the
relevant sections of BS ISO 22301
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BIP 2185
Business Continuity Communications

Business Continuity Communications
Business Continuity Communications Successful Incident Communication Planning with ISO 22301
Successful Incident Communication Planning with ISO 22301
Successful Incident Communication Planning with ISO 22301
No business continuity plan is complete without serious consideration given to how and
what to communicate in the event of an incident or disruption. But how can you be sure
that you will be able to communicate appropriately when the unexpected occurs? The
good news is that by understanding your own business, your audiences and the media,
you can maintain or even enhance your reputation in the most unlikely of circumstances.
Business Continuity Communications delivers extensive media and communications

expertise in a practical and easy-to-follow format that will enable you to put together a
thorough incident communication plan that really works. It provides guidance on all key
aspects of incident communications for both internal and external audiences. It also
looks at the changing world of the media and incorporates a new chapter on social
networks.
Based on the requirements set out in ISO 22301, the international standard for business
continuity management, and packed with practical examples, insider tips, checklists and
templates, this book provides all of the tools needed to feel condent when
communicating in a crisis, whatever the audience.
About the Author
P
Jim Preen is a businessman, consultant and journalist. He has worked for the US
television station ABC News, where he won two Emmy awards. Jim is now Head of
Media Services at Crisis Solutions, a UK-based crisis management company, where he
writes incident communication plans and advises on all matters related to the media. He
is also the editor of Business Continuity Exercises and Tests, published by BSI.
Jim Preen
BSI Group Headquarters
London W4 4AL
www.bsigroup.com
The British Standards Institution is incorporated by Royal Charter
BSI copyright Jim Preen
Business Continuity A Practical Approach Business Continuity Business Continuity

Management for Small to Business Exercises and Tests Communications
and Medium Sized Impact Analysis Delivering Successful Successful Incident
Enterprises How Understanding the Exercise Programmes Communication
to Survive and Major Organization through with ISO 22301 Planning with
Disaster or Failure Business Continuity (Second Edition) ISO22301 (Second
David Lacey Management Edited by Jim Preen Edition)
In recent years, most large Ian Charters Business continuity management Jim Preen
organizations have developed is all about having in place
An effective business impact No business continuity plan
business continuity plans effective plans to ensure that
analysis (BIA) is vital to the is complete without serious
to safeguard their business your business can continue to
success of any business continuity consideration given to how and
operations. This is not just in meet its obligations in the face
plan. Done well, it ensures that what to communicate in the
response to regulatory compliance of a disruption. An appropriate
the strategies you put in place event of an incident or disruption.
demands, but also because its a exercise programme will enable
are adequate to protect your This fully revised new edition
good business practice that can you to test your plans and give you
organization should an incident delivers extensive media and
improve the chances of dealing the confidence that they will work
disrupt its operations. This book communications expertise in
with a disruption. Many small should an incident occur. Based
delivers a simple and practical a practical and easy-to-follow
companies have yet to catch up on the requirements set out in the
method for conducting a BIA format that will enable you to
with this trend. This book sets new international standard for
by helping you to understand put together a thorough incident
out how business continuity business continuity management
exactly what information you communication plan that really
management can be tackled by any ISO 22301 and delivering tried
need to gather and how to use works. It provides guidance
small- or medium-sized enterprise, and tested templates, techniques
it. Whether looking to implement on all key aspects of incident
and with a minimum of budget, and tips, this book is the essential
the requirements of ISO 22301, communications for both internal
time and manpower. It aims to guide to exercising and testing
or simply looking to increase the and external audiences. It also
equip non-specialists with the your business continuity plans
resilience of your business, this looks at the changing world of the
practical skills and techniques to to ensure that they work when it
is the essential guide for anyone media and incorporates a complete
identify their business continuity matters most.
undertaking or reviewing a BIA. section on social networks.
risks and to take simple, affordable
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Royal Octavo Royal Octavo
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2012
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ISBN 978 0 580 76614 5
2012 ISBN 978 0 580 73101 3 ISBN 978 0 580 76615 2
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Business Continuity Management Risk Management
Auditing Business BS ISO 22301:2012 The Risk Management Managing Risk the
Continuity and BS ISO 22313:2012 Universe: A guided tour ISO31000 Way
Management Plans Laminated Pocketbook (revised edition) David Smith and Rob Politowski
Assess and Improve BS ISO 22301 and BS ISO 22313 David Hillson This book has been written for those
Your Performance set out the requirements and managers wanting to introduce
guidance respectively for setting This book brings together
a system for risk management in
Against ISO 22301 up and managing an effective leading experts from various risk
to their organization. It is based
Business Continuity Management management fields to share key
(Second Edition) (BCM) system. insights into what makes their part
on ISO 31000, the international
standard for risk management, and
John Silltow of the risk management universe
In a handy pocket book size, this proposes a framework that can
unique. Each contributor describes
wirobound, laminated edition be used by businesses of all sizes
The role of audit is to assess and current best practice in their area
enables both of the international and integrated within their existing
evaluate the effectiveness of the of expertise, as well as outlining
BCM standards to be used together management arrangements. Utilizing
activities and functions of an areas for future development.
practically on site. numerous case studies, checklists
organization against standards, Following this unique guided
and examples this practical guide
regulations, best practice and tour of the main dimensions of
A5 succeeds in making the complex
organizational objectives. It can the risk management universe,
82 pages yet essential discipline of risk
then provide advice and assurance the book concludes with a final
management accessible and relevant
as required by management. Wirobound Laminated integrative discussion which
to the needs of any business.
Informed by the new international Pocketbook attempts to draw the threads
standard for business continuity 2013 together, identifying underlying Royal Octavo
ISO 22301 and also by personal themes which unify all types of 130 pages
experience and research, this fully ISBN 978 0 580 82250 6 risk management, and setting the
updated new edition is an essential BSI order ref BIP 2231 scene for new developments to Hardcopy and PDF
aid to developing a successful Published by BSI maximize the effectiveness of risk 2013
business continuity management management in all its diverse areas ISBN 978 0 580 67512 6
Price 200 non-member;
programme. It is a practical of application. This new edition of
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guide to using the insights that The Risk Management Universe:
an auditor can provide, through Aguided tour has been thoroughly Published by BSI
scrutiny and advice, to help ensure revised and updated, following Price 35
that the plans decided on by the publication of BSIs recent
management will achieve their Business Continuity standard,
planned and stated objectives. BS25999:2006.
Royal Octavo Royal Paperback
270 pages 424 pages
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2012 ISBN-13 978 0 580 50346 7
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Price 45
Risk Management Sustainable Development and CSR
Good Governance A Managing Risk and Disaster and A Handbook

Risk-based Management Resilience in the Emergency for Sustainable
Systems Approach to SupplyChain Management Systems Development:
Internal Control David Kaye Tony Moore Acompanion to
David Smith and Rob Politowski This practical book explores This book provides a strategic BS8900 Guidance for
The adverse effects of poor risk
the co-dependence inherent in overview of the key steps that Managing Sustainable
supply chains and looks at the organizations can take to
management are evident everyday
in the news, affecting the lives difficult task of understanding minimize the risks of catastrophic Development
and welfare of organizations, and managing agendas and risk failure through the proactive David Jackman
individuals and society as a whole. amongst the various parties. It use of a disaster and emergency
Robust management systems will sets out to explore the ways that management system DEMS. This book is a companion guide to
assist resilience and sustain an supply chains can go wrong, A key objective is to get readers BS 8900 (Guidance for Managing
organization through challenging either suddenly or gradually, and to think systems not plans. The Sustainable Development). It guides
change. Furthermore, stakeholders discusses opportunities and threats focus of the book is on minimizing organizations towards effective
in all types of organizations, public to understanding strategic risk and the risks and threats of a major management of their impact on
or private sector, have increasing management of supply chains. A disaster or emergency affecting society and the environment,
expectations of the manner in diverse supply chain can both be a an organization to such an extent along the route to enhanced
which organizations are managed. useful risk-spreading tool but can that its operations are seriously organizational performance
Those responsible for ensuring also create potentially destructive affected. The book outlines a DEMS, and success. It offers practical
the successful and sustainable
vulnerabilities. its phases and activities; examines examples of how difficult issues
operation of their organizations
the various external factors that involving values, principles, and
must be able to demonstrate that It is managing this double-
their grasp of risk areas within their need to be considered; considers ethics, can be addressed and
edged sword that will make for the steps that need to be taken; changes implemented, and gives an
control is sufficient and that strong a successful supply chain. The
internal controls are in place. describes how to formulate a policy; approach to defining a set of criteria
author brings a mixture of risk and how to deal with planning, or value judgements about what is
Good Governance A Risk-based management, crisis handling, communication, information, and important, and what practices or
Management Systems Approach and above all, multinational chief the human element. activities should be avoided.
to Internal Control outlines the executive, experience to the subject.
framework of a risk management Paperback A4 Loose-leaf with binder
system and provides guidance on Royal Paperback
170 pages 152 pages
implementation, other management 270 pages
processes and a self-assessment 2008 2008
2008
questionnaire. This framework uses ISBN-13 978 0 580 60710 3 ISBN-13 978 0 580 60728 8
as its foundation the Plan, Do, Check, ISBN-13 978 0 580 60726 4
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where organizations are seeking Price 30
the business benefits of such an
approach.
A4
44 pages
Hardcopy and PDF
2008
ISBN 978 0 580 64313 2
BSI order ref 2154
Published by BSI
Price 25
Sustainable Development and CSR
Environmental Management
Understanding ISO 26000
Understanding ISO 26000 A Practical Approach to Social Responsibility
A Practical Approach to Social Responsibility

Edited by Adrian Henriques
Edited by Adrian Henriques

Understanding The Sustainable Business Ethics for BS EN ISO 14001:2004

ISO26000 Procurement Guide the 21st Century Laminated Pocketbook
APractical Approach to Procuring Sustainably Organization BS EN ISO 14001:2004,
Social Responsibility Using BS 8903 Environmental Management Systems
Edited by Peter Whates Requirements with Guidance for
Edited by Adrian Henriques Cathy Berry This book brings together a Use, specifies requirements for
unique collection of international an environmental management
ISO 26000 takes the pioneering This book has been written to help system where an organization
contributors to dig below the
step of setting out an internationally procurement professionals meet needs to control the environmental
surface of this hot topic in order
agreed set of principles and the challenges of the sustainability impacts of activities, products and
to better understand its impact on
guidelines for the social agenda by providing clear, practical services.
management and managers today.
responsibility of all organizations, advice on how to approach
A mix of practitioners, regulators, In a handy pocket book size, this
whether they be multinational sustainable procurement issues
commentators and campaigners, wirobound, laminated edition
companies, small businesses, and how to embed these practices
each carefully chosen for their enables the standard to be used
charities, or governments. It is set within an organization. Case
blend of insight and experience, practically on site.
to become the standard used by studies highlight solutions found
throw light on a range of issues
organizations around the globe to problems facing organizations
including international regulation, A5
as the foundation of their social across a range of sectors while
ethical dilemmas in the workplace, 40 pages
responsibility practices. This templates and examples provide
management education and
book provides the background the starting point for developing Wirobound Laminated
the debate about responsible
and some deeper insight into the policies and processes that suit Pocketbook
capitalism. A must read for anyone
interpretation and implications of business requirements. Based on 2010
dealing with ethics issues at work,
ISO 26000, as well as into how the principles set out in BS 8903
and for management students. ISBN 978 0 580 72483 1
it might be used. Aimed at both (Principles and Framework for
specialists and non-experts alike, Procuring Sustainably), this book is Royal Paperback BSI order ref BIP 2075
this definitive guide should be the essential, practical guide for all 256 pages Published by BSI
the first point of reference for all procurement professionals.
2005 Price 130 non-members;
those working on responsibility
Royal Octavo 65 members
issues within companies and ISBN 0 580 45465 7
other organizations as well as 210 pages ISBN-13 978 0 580 45465 3
those working in the field of Hardcopy and PDF BSI order ref BIP 2067
standardization and in academia.
Royal Octavo ISBN 978 0 580 69861 3 Price 42
184 pages BSI order ref BIP 2203
Hardcopy and PDF Published by BSI
2011 Price 30
ISBN 978 0 580 74017 6
Published by BSI
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Managing the Environmental Due Climate Change Environmental

Environment the Diligence: The Role Adaptation Adapting Management Report:
14001Way of ISO 14015 in to Climate Risks Using Focus on Sustainability
David Smith & Clive Green the Environmental ISO 9001, BS 25999 and its Implications
This book is for organizations Assessment of Sites and BS 31100 forCSR
seeking user-friendly help in and Organizations Kay Johnstone and Adrian Henriques &
developing a cost-effective
environmental management Nigel Carter & Larraine Wilde AlexMoczarski PeterEngelschmidt
system (EMS) based on Adaptation to climate change This report explores what
The challenges of contaminated
BS EN ISO 14001 and 14004. It involves making adjustments sustainability means, and especially
land, compliance with regulation
builds on the basic framework in response to the likely threats what it means for business. It looks
and product liability are becoming
and principles of the standards and opportunities arising from at the tools, techniques, standards
increasingly complex. There are
by providing practical advice, the projected changes to our and methodologies needed for
significant consequences that
examples and sources of further climate. It can mean making sustainability and helps you to
businesses need to understand that
information. It will be invaluable physical alterations to premises, discover which are most appropriate
may impact not just on financial
for those seeking to integrate equipment, products or services, for your organization and how
viability and the relationships with
EMSwithin an overall management as well as covering less tangible you would implement them. The
financial stakeholders, but also on
system, such as one based on changes, such as adjustments to report also offers support in the
client perceptions and continuity
ISO 9001 (Quality) or BS8800 working arrangements, strategy preparation of a business case for
in production. This publication
(Health and Safety). Using the and contracts. Bringing together moving towards sustainability.
examines the international
approach successfully introduced research, analysis tools, practical
standard ISO 14015 Environmental At the end, readers should be
in Managing Health and Safety experience and the latest climate
management. Environmental better able to articulate their own
the BS 8800 Way, this book projections, this guide offers a
assessment of sites and thoughts on the way forward for
provides information at a variety logical and cost-effective approach
organizations, and its application their organization. This report is not
of levels, in practice, and in detail to identifying future climate risks
to the non-intrusive stages of just written for experts, but aims to
and three organizations from and embedding the management
environmental assessment. clarify and communicate the issues
different sectors to illustrate how of those risks in an existing
an EMSapplies. Royal Paperback management system. Featuring of sustainability and provide an
detailed guidance on integrating invaluable tool for all managers.
A5 Paperback 88 pages
climate risks within four widely A4 Wirobound
222 pages 2004
used management standards
ISBN 0 580 44296 9 150 pages
2005 and providing a tried and tested
ISBN-13 978 0 580 44296 4 process for adaptation that can 2006
ISBN 0 580 44097 4
be applied to any relevant existing ISBN 0 580 49337 7
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management system. ISBN-13 978 0 580 49337 9
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Royal Octavo BSI order ref BIP 2101
110 pages Published by BSI
Price 33
Hardcopy and PDF Price 95
2011
ISBN 978 0 580 69860 6
Published by BSI
Price 30
Environmental Environmental Environmental Environmental

Management Report: Management Management Report: Management Systems
Focus on Waste Report: Focus on Focus on Climate for SMEs
Management Environmental Change Brian Cleaver
Open University MarkYoxon, Communications Jan Vernon This book is primarily for managers
Stephen Burnley & Toni Gladding Jane Taylor & Kerry Wastell This report gives a detailed insight
in small companies or business
units who need to develop and
This report uses examples and into what climate change actually
This guide offers a way through implement an EMS from scratch
case studies to show how effective is, and explains the related policies
the vast amounts of research, and who have little or no previous
waste management benefits in real terms. The report analyses
legislation, best practice and experience. The publication gives
business. The report gives clear what effect these policies will have
frameworks that surround the practical, concise information
and practical advice on how to on businesses and shows what
topics of corporate responsibility and advice on environmental
identify areas of waste and how steps can be taken to stay in line
(CR) and communication processes. management.
to implement simple operational with the legislation. Examples are
It looks closely at what is meant
procedures to reduce and control taken from leading businesses It takes the reader through the
by corporate responsibility
it. The authors guide the reader in order to give ideas of how to process, from initial environmental
communications and gives you
through the relevant legislation and develop an action plan to help review, planning and policy, to
a guide to reviewing your CR
provide the tools and techniques manage the impact of climate organization and implementation,
communications agenda. The
to unlock the benefits for your change on your business. monitoring and improvement. The
authors look at both internal
business, the wider economy and and external communications author stresses the need to keep
The author also looks at the
the Environment. and stress the importance of the environmental management
potential business benefits of
communication as part of a system simple and to try to
A4 Wirobound climate change and how to use the
learning process to ensure the integrate it into overall business
policies to your advantage. This
119 pages processes. Following the general
policy is understood fully by all. publication will be an invaluable
2006 Several case studies are provided layout of BS EN ISO 14001, this
tool to those companies wishing to
to give examples of how different book will be particularly useful
ISBN 0 580 48412 2 get ahead of the game on an issue
organizations have taken onboard for those considering using
ISBN-13 978 0 580 48412 4 that will inevitably affect everyone.
and communicated the CR agenda. the standard to meet their
This report will allow companies
BSI order ref BIP 2102 environmental management needs.
to assess the potential affects of
Published by BSI A4 Wirobound
climate change on their business, Royal Paperback
Price 95 165 pages and utilize this knowledge to help 82 pages
2006 ensure that they are prepared for
the future. 2001
ISBN 0 580 48671 0
ISBN 0 580 33249 7
ISBN-13 978 0580 48671 5 A4 Wirobound
ISBN-13 978 0 580 33249 4
BSI order ref BIP 2103 124 pages
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ISBN-13 978 0 580 48142 0
Published by BSI
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Effective EMS Auditing Eco-Management Labelling & Lifecycle CEDREC Environmental

Christopher Sheldon Accounting, Guidelines Assessment CD Distributed by BSI
To get the best out of your for accountants, This new CD-ROM contains CEDREC stands for Comprehensive
all the essential labelling and
environmental management business advisors lifecycle assessment standards
Environmental Directory of
system, you need effective results Regulations in Europe with
and feedback and this comes and environmental including: BS EN ISO 14020:2001; Commentary and contains over
BS EN ISO 14021: 2001; BS EN
from auditing. A well-scoped managers ISO 14024:2001; BS EN ISO
1,000 pieces of business related
auditing programme will provide environmental legislation on
you with a complete, up-to-date Martin Bennett & Peter James 14025:2006; BS ISO 14040:2006; CD-ROM. Legislation is covered
picture of your EMS as it evolves BS ISO 14044:2006; DD/ISO from England, Scotland and
This title offers guidance on how TS 14048:2002; PD ISO/TR
and matures, and lets you Wales, as are EU measures. With a
organizations can take account 14049:2000; PD ISO/TR 14062
demonstrate to clients, regulators simple menu and keyword search,
of the financial implications of and the bestselling title, Managing
and others that you know what CEDREC takes the hard work out
environmental matters and on the Environment the 14001 Way
youre doing and why. This book of assessing your obligations. You
how financial and environmental (BIP2069). The PDF format features
contains a host of practical tips can copy and paste text to create a
management issues can be linked, a powerful search facility, and copy,
on how to design a simple and customized register of legislation.
producing a positive and green paste and printing functions.
effective EMS auditing system for CEDREC comes in two versions:
bottom-line.
your business. Each chapter looks CD-ROM standard or CEDREC Professional.
at the background to the issue, sets Royal Paperback Choose the standard version
out what it means in practice, and 2006 if you just need summaries, or
90 pages
provides a troubleshooting guide. ISBN 0 580 49283 4 CEDREC Professional if you need
2001 the consolidated full text of the
Royal Paperback ISBN-13 978 0 580 49283 9
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74 pages BSI order ref BIP 3073
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Energy Management Food Safety
ce Energy Management Principles and Practice

Energy Management Principles and Practice Second edition
Second edition
nergy
omic
ut
who
inators,
de. It
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ector.
two
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Vilnis Vesma
Vilnis Vesma
Energy Management Implementing and BS EN ISO 50001:2011 Managing Food

Principles and Practice Improving an Energy Laminated Pocketbook SafetyCD
(Second Edition) Management System BS EN ISO 50001:2011, Energy Managing Food Safety contains
Management Systems five documents that provide
Vilnis Vesma How to meet the Requirements with Guidance for guidance on implementing and
Energy management is the Requirements of Use, specifies requirements for an maintaining an effective food
energy management system where safety management system.
systematic process of maintaining ISO50001 an organization wants to measure, BS EN ISO 22000:2005 is the
and improving energy efficiency
and reducing energy waste. Graham Wooding and Kit Oung monitor and improve its energy international standard for food
Done well, it can bring significant efficiency, whether that be to drive safety management, and specifies
This book is the practical down costs or to meet regulatory requirements for a food safety
economic and environmental
companion to the international requirements. management system to enable
benefits. ISO 50001:2011 provides
standard for energy management your organization to provide
a framework for this but getting In a handy pocket book size, this
and provides a detailed, process- consistently safe end products.
organized is one thing, and wirobound, laminated edition
by-process guide to understanding It is accompanied on the CD by
knowing what to do is another. enables the standard to be used
and implementing all of its Managing Food Safety the 22000
For those who have not addressed practically on site.
requirements. Way (BIP 2078); ISO22000
energy management before, such
as environmental coordinators, Part A discusses ISO management A5 Food Safety: Guidance and
facilities managers or works system standards generally, Workbook for the Catering Industry
34 pages
engineers this book acts as a putting ISO 50001 in to context, (BIP2127); ISO 22000 Food
Wirobound Laminated Safety: Guidance and Workbook
complementary guide. It provides explains how to get the most
Pocketbook for the Manufacturing Industry
a practical introduction to the benefit from its use, and
technical considerations, human- shows the steps necessary for 2013 (BIP 2128); and ISO 22000 Food
factors and management aspects implementation based on the ISO ISBN 978 0 580 82251 3 Safety: Guidance and Workbook
of energy saving in commerce, process approach. Part B tackles for the Retail Industry (BIP 2129).
BSI order ref BIP 2232 The workbooks on this CD contain
industry and the public sector. the core technical principles of
energy management needed for Published by BSI forms that can be populated with
Royal Octavo data, saved and printed.
successful use of the standard. Price 162 non-members;
105 pages PartC takes a clause-by-clause look 81 members CD-ROM
Hardcopy and PDF at ISO 50001, providing detailed
2008
2011 interpretation as well as practical
guidance on meeting each of the ISBN-13 978 0 580 50958 2
ISBN 978 0 580 74019 0 requirements. Here you will find BSI order ref BIP 2130
BSI order ref BIP 2187 hints and tips on how to record
Published by BSI
Published by BSI and evidence your performance as
well as answers to all of the most Price 295 + VAT (346.63)
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frequently asked questions.
A5
250 pages (approx)
Hardcopy and PDF
2013
ISBN 978 0 580 76613 8
Published by BSI
Price 45
Food Safety
Managing Food Safety ISO 22000 Food ISO 22000 Food ISO 22000 Food
the 22000 Way Safety: Guidance and Safety: Guidance and Safety: Guidance and
David Smith, Rob Politowski & Workbook for the Workbook for the Workbook for the
Christina Palmer Catering Industry Manufacturing Industry RetailIndustry
This practical guide has been David Smith, Tracey Jackson- David Smith, Tracey Jackson- David Smith, Tracey Jackson-
developed for organizations Smith and Rob Politowski Smith and Rob Politowski Smith and Rob Politowski
seeking user-friendly help in
understanding and implementing This workbook has been developed This workbook has been This workbook has been developed
a food safety management to provide support to catering developed to provide support to provide support to retail
system to meet the requirements organizations in the implementation to manufacturing organizations organizations in the implementation
of the international standard of an ISO 22000:2005 food in the implementation of an of an ISO 22000:2005 food safety
ISO22000:2005. Managing Food safety management system. It ISO 22000:2005 food safety management system. It is intended
Safety the 22000 Way takes a is intended to be used by those management system. It is intended to be used by those charged with
detailed look at the requirements of charged with the implementation to be used by those charged with the implementation and running of
ISO 22000 and is applicable along and running of the system in the the implementation and running of the system in the retail sector and
the complete food chain from farm catering sector and will be found the system in the manufacturing will be found particularly helpful by
to fork. A simple methodology particularly helpful by members sector and will be found particularly members of the food safety team
is offered, coupled with extracts of the food safety team, as well helpful by members of the food as well as departmental managers.
from the standard and clear as departmental managers. For safety team as well as departmental For those requiring a greater depth
explanations of the terms used. those requiring a greater depth managers. For those requiring a of knowledge and understanding
This book is designed to be used at of knowledge and understanding greater depth of knowledge and the workbook should be used in
a range of levels, either as a stand the workbook should be used in understanding the workbook conjunction with ISO 22000 and/or
alone guide or in conjunction with conjunction with ISO 22000 and/or should be used in conjunction with the handbook Managing Food
the standard for a more detailed the handbook Managing Food ISO 22000 and/or the handbook Safety the 22000 Way (BIP 2078).
approach. The straightforward Safety the 22000 Way (BIP2078). Managing Food Safety the 22000
methodology will be particularly Way (BIP 2078). A4 Loose-leaf with binder
helpful for those organizations A4 Loose-leaf with binder 126 pages
which may be wishing to integrate 138 pages A4 Loose-leaf with binder
2007
an ISO 22000 system with 2007 141 pages
ISBN-13 978 0 580 49990 6
their other management system 2007
ISBN-13 978 0 580 49978 4 BSI order ref BIP 2129
requirements.
BSI order ref BIP 2127 ISBN-13 978 0 580 49989 0
Published by BSI
A5 Paperback BSI order ref BIP 2128
225 pages Published by BSI
Price 40
2007 Price 40
ISBN-13 978 0 580 46405 8
Published by BSI
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Health and Safety
Managing Safety Risk Management of BS OHSAS 18001:2007 BSI Health and Safety
the Systems Way Machinery and Work Laminated Pocketbook Quick-Check
Implementing Equipment BS OHSAS 18001:2007 www.ohsonline.co.uk
BSOHSAS 18001:2007 Occupational health and
John Glover safety management systems. This new product from BSI has
(4th edition) This book brings together all of Requirements, specifies been developed so that you have a
requirement for an occupational state-of-the-art means of checking
David Smith, Geoff Hunt & the relevant information needed
health and safety (OH&S) how your health and safety
to manage the risks presented
CliveGreen by the use of machinery in your management system, to enable an management system measures up.
organization to control its OH&S The product, which can run on a
This essential guide, now in organization. By answering
risks and improve its performance. PDA/WDA and/or a PC, contains: a
its fourth edition, provides a the most frequently asked
In a handy pocketbook size, this series of questions, broken down
simple step-by-step approach machinery safety questions this
wirobound laminated edition into discrete sections; reference
for implementing the new British book offers practical health
means the standard can be used text (standards and guides in PDF
Standard. BS OHSAS 18001:2007 and safety solutions in a simple
practically on-site. format) linked to the questions;
is an effective occupational health and straightforward format.
a summary and report function;
and safety management system Includes guidance on: Supply of Wirobound Laminated reports that can be stored on the
that can be integrated within an Machinery (Safety) Regulations Pocketbook PDA/WDA and on a PC.
organizations overall management 2008; Machinery Directive
2006/42/EC; Provision and Use 60 pages
arrangements. The book will be As you can use the application on a
particularly useful in helping small of Work Equipment Regulations 2007 PDA, you can be fully mobile while
and medium-sized organizations 1998; and Harmonised Standards, ISBN-13 978 0 580 50938 4 checking your health and safety
to build a system that: is business including BS EN ISO 13849. system across your organization or
focused; is not paper driven; on different sites. After completion
Royal Octavo Published by BSI
reduces the risk of harm; helps keep of an assessment, a report and
insurance premiums lower; helps 114 pages Price 50 Member Price 25 summary will be auto-generated,
satisfy regulators and customers. Hardcopy and PDF giving you an immediate picture
2010 of your current health and safety
A5 Paperback system.
250 pages ISBN 978 0 580 67515 7
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2008
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ISBN-13 978 0 580 50954 4
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Health and Safety
Personal Protective Equipment

A Guide to the Requirements of the
European Directive and to CE Marking
Personal Protective CEDREC Health & OHS Management How to Lead OH&S
Equipment: A Guide to Safety CD Systems: A Practical RiskManagement
the Requirements of Distributed by BSI Approach Distributed by BSI
the European Directive Based on the highly successful Distributed by BSI Because risk management can be
and to CE Marking CEDREC Environmental legislation
This DVD provides an excellent
a difficult concept to communicate
CD-ROM, this software contains to managers, this DVD provides a
Protective clothing and footwear, introduction to health and safety
over 500 pieces of business- useful resource in overcoming this
eyesight and hearing protectors for managers and staff. It shows
related health and safety obstacle.
and breathing apparatus all fall the main elements of a safety
legislation. Legislation for England,
within the scope of the Personal management system, how it It can easily be incorporated into
Scotland and Wales is summarised,
Protective Equipment Directive for works, and why it is successful in any health and safety education
as are EC measures. With a
Simple, Intermediate and Complex achieving continual improvement programme for managers and will
simple menu and keyword search,
Design. This publication has been in safety. The programme uses show them how to get their staff to
CEDREC takes the hard work out of
produced for all those involved case studies from the service contribute to the risk assessment
assessing your obligations, and you
with the design, manufacture and manufacturing industries to process. OH&S risk management
can copy and paste text to your
and use of personal protective illustrate effectively-implemented is a cornerstone of effective safety
own documents. CEDREC comes in
equipment. This guide shows you OH&S management systems. It management systems. This product
two versions: standard or CEDREC
how to CE mark your products. shows how tangible results can be covers the four steps of risk
Professional. Choose the standard
To keep you informed of key achieved in the work programme. management; hazard identification,
version if you just need summaries,
developments, an update service The DVD comes with a CD risk assessment, risk control and
or CEDREC Professional if you need
is available, which is available to containing a self-paced learning ongoing evaluation. These steps,
the consolidated full text of the
you free of charge for the first year, guide for facilitators. and the skills shown in the DVD,
legislation as well.
after which you can renew for an will maximize the contribution
DVD & CD-ROM
annual fee. CD-ROM from employees and help make the
16 mins risk management process more
Annual Subscription
A4 Loose-leaf with binder 2005 effective. The DVD comes with a CD
BSI order ref BIP 3038 containing a self-paced learning
Annual Subscription BSI order ref BIP 3036
Published by CEDREC guide for facilitators.
ISBN 0 580 26420 3 Published by Nicholas &
Price 615 + VAT DVD
ISBN-13 978 0 580 26420 7 SmithLtd
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Includes regular updates Published by Nicholas & Smith

Price 395
Fire
A Comprehensive Guide F is for Fire: The Design, Installation, The Design, Installation,
to Fire Safety Adictionary of key Commissioning Commissioning
Colin S. Todd fireterminology and Maintenance of and Maintenance
This easy-to-read publication is Peter Hodgson & Don Christian Fire Detection and of Fire Detection
virtually unique in the breadth with
This book brings together the Fire Alarm Systems and Fire Alarm
which it tackles the allied subjects
of fire prevention and fire safety
key published definitions of in nondomestic Systems in Domestic
fire and fire safety terminology,
management. Previously published
creating a definitive catalogue of premises AGuide Premises AGuide to
as Fire Precautions: A guide for
management, this book has been
fire terms. British Standards and to BS 5839-1:2013 BS 5839-6:2013
associated documents carry their
thoroughly revised and updated
own terms and definitions but in (FourthEdition) (Third Edition)
to incorporate explanations and
many cases it has been found that Colin S. Todd Colin S. Todd
guidance relating to the Regulatory
these individual lists will often
Reform Fire Service Order
define the same term with slight This book is the essential guide This is the comprehensive guide on
(RRFSO) and related legislation
or substantial differences. This to BS 5839-1:2013. This code of using and implementing the newly
in Scotland and Northern Ireland.
dictionary of terms amalgamates practice represents the universal updated BS 5839-6:2013. The code
Intended for the non-specialist,
these varying definitions into bible for those involved in the is commonly known as the universal
A Comprehensive Guide to Fire
single, composite definitions and design, maintenance and use bible for those involved in the
Safety provides an in-depth
supplements further definitions of fire detection and alarm design, installation, commissioning,
overview of all aspects of fire
widely used in the industry. The systems in the United Kingdom. maintenance and use of fire
safety. It is a valuable reference to
terms explained cover the whole Compliance with the code is very detection and alarm systems in the
provide operational managers with
spectrum of fire safety in all its commonly required by building UK. This publication provides an
a framework by which they can
applications. This includes testing control authorities, fire alarm and invaluable aid to specifiers, designers
implement an effective fire safety
for both fire resistance and rescue authorities and others and installers, including Fire
strategy to meet both their own
reaction to fire; passive and active who may enforce provisions for Brigades, Local Authorities, Housing
business needs, and those of the
fire protection systems and fire fire safety in certain occupancies, Associations, Fire Alarm Contractors,
governments new requirements, in
safety engineering principles to the property insurers who may require Building Control Officers, Consulting
a planned and sustained fashion.
design of buildings. automatic fire detection systems to Engineers, Electrical Contractors and
Royal Paperback comply with the recommendations Building Surveyors.
A5 Paperback of the code and consulting
374 pages Royal Octavo
192 pages engineers who commonly demand
2008 compliance with the code, often as 172 pages (approx)
2007
ISBN-13 978 0 580 50943 8 part of the electrical specification 2013
ISBN-13 978 0 580 50222 4
BSI order ref BIP 2111 for a building.
BSI order ref BIP 2125 ISBN-13 978 0 580 80745 1
Published by BSI Royal Octavo BSI order ref BIP 2044
Published by BSI
Price 50 315 pages (approx) Published by BSI
Price 30
Hardcopy and PDF Price 55
2013
ISBN 978 0 580 80753 4
Published by BSI
Price 55
Fire Construction and Eurocodes
The Design, Installation A Guide to Fire The BS 9999 Inclusive Urban Design
and Commissioning SafetyEngineering Handbook Effective a guide to creating
of Voice Alarm Dr S D Christian Fire Safety in the accessible public
Systems AGuide This is a basic introduction to the Design, Management spaces
to BS 5839-8:2013 principles of fire safety engineering and Use of Buildings David Bonnet Associates
in relation to fire precautions. It
(Second Edition) suggests why such engineered Michael Green and This Guide addresses the critical
Douglas F. Mason and solutions are effective in achieving JonathanJoinson link of how the public realm our
satisfactory fire safety levels. It is streets and public spaces can
ColinS.Todd a guide for those who are new to BS 9999 is the code of practice be designed inclusively, thereby
the subject and suggests where that gives recommendations matching the significant advances
This book is the essential guide
further, more detailed information and guidance on the design, made in the last three decades
to BS 5839-8:2013, providing
can be found. The strength of management and use of buildings regarding building and our
an indepth understanding of
the publication is the authors to achieve acceptable levels of transport infrastructure. The guide
the updated British Standard
mastery of the subject enabling fire safety for all people in and is based on the direct experience
against which voice alarm
him to deliver the salient features around buildings. This essential of a practice (DBA) that has advised
systems for fire warning should
of a complex topic in an easily guide, written by experts involved on many major UK public realm
be designed, commissioned,
digestible and informative manner. in the development of BS 9999, projects, not least the Olympic
installed and maintained. With
delivers the tools needed to get village and park in London and the
a clear approach and through
A4 Paperback the most from your use of the London CrossRail project.
numerous examples, this practical
34 pages standard. It is an easy to use and
book explains the reasoning
practical guide that will advance The guide is seen as an essential
behind the recommendations 2003
your understanding of BS 9999 reference for designers and also
made in BS 5839-8 and provides ISBN 0 580 41896 0 by drawing together the key areas for local authorities seeking a
comprehensive guidance on how the
ISBN-13 978 0 580 41896 9 of fire safety design that require one-stop-shop document suitable
recommendations can be satisfied.
consideration during the early as a reference when drafting
Royal Octavo development of design concepts. their supplementary planning
Published by BSI By identifying key learning points documents in response to the
210 pages (approx)
Price 20 and including the most commonly requirement for Inclusive Design.
Hardcopy and PDF used data, tables and figures, as
A4
2013 well as in-depth worked examples
this handbook provides a quick 128 pages
ISBN 978 0 580 80755 8
and effective overview and Hardcopy and PDF
explanation of the flexible design
2013
Published by BSI recommendations introduced by
BS 9999. ISBN 978 0 580 81523 2
Price 55
Royal Octavo
Published by BSI
145 pages
Price 45
Hardcopy and PDF
2010
ISBN 978 0 580 67508 9
Published by BSI
Price 50
Construction and Eurocodes
Construction Products
A Guide to the Requirements and to CE Marking
Building information BS 8541-2:2011 Construction Products: Hot and Cold Water

management. (CD-ROM) A Guide to the Supply Third Edition
Astandard framework Library objects for architecture, Requirements and to Robert H Garrett
engineering and construction.
and guide to BS 1192 Recommended 2D symbols of
CE Marking Provides a highly illustrated
Mervyn Richards building elements for use in The Construction Products guide for designers, installers and
building information modelling Directive (CPD) is one of the New contractors working on hot and
BIP 2207 provides a standard Approach Directives that aim to cold water supplies. The book
framework and comprehensive This CD contains a PDF of the full takes account of the 1999 Water
create a single European market
guide to BS 1192:2007 Collaborative text of BS 8541-2:2011+C1 and Regulations and British Standard
by removing the technical barriers
production of architectural, the symbol graphics in useable BS 6700. The new edition takes
to trade between Member States
engineering and construction formats, DWG (2007) and DXF account of the latest requirements
through the use of harmonized
information. Code of practice eliminating the need for redrawing. of the Building Regulations
standards and approvals. Recently
revised and regularly updated, and features a new section on
It looks at best practice methods This functionality will be particularly
this publication explains the sprinklersystems.
for the development, organisation useful for cad/cam operators using
and management of production the AutoCAD DWG format where implications of the Construction 424 pages
information such as architectural many of the symbols have been Products Directive and gives
guidance on compliance. To keep 2008
drawings, engineering drawings provided as AutoCAD Dynamic
and computer-aided designs and where appropriate Annotative you informed of key developments, Hardcopy
for the construction industry. blocks. These have enhanced an update service is available, which 978 1 4051 3002 8
Through a detailed explanation performance over traditional cad is available to you free of charge for
of the processes and procedures symbols where features such as the first year, after which you can
alignment parameters and fields renew for an annual fee. Published by
needed to improve the quality of
will improve productivity. BSI/Wiley-Blackwell
production information, this book A4 Loose-leaf with binder
helps designers to better prepare Price 43.50
By including the standard (for Annual Subscription
their designs and graphics before
guidance and context) and the
the construction team takes over. ISBN 13 978 0 580 33091 9
symbols, the CD will make using
the symbols in the style and BSI order ref TH 42097
A4
to the standards specification Published by BSI
152 pages
mucheasier. Price 198
Hardcopy and PDF
CD-ROM Includes regular updates
2010
2012
ISBN 978 0 580 70870 1
ISBN 978 0 580 77799 8
Published by BSI
Published by BSI
Price 162
Price 30
Memberprice 81
Requirements for On-Site Guide Guidance Note 3: Code of Practice for

electrical installations. (BS7671:2008 Wiring Inspection and Testing In-service Inspection
IET Wiring Regulations. Regulations) IET and Testing of Electrical
Seventeenth edition Electric wiring systems, Electrical GN 3 is of interest to all those Equipment 4th Edition
installations, Electric power who are involved with specifying,
BS 7671:2008 + Amendment1:2011 IET
systems, Electrical engineering, planning or carrying out the
outlines IET wiring regulations
Electrical safety, Safety inspection and tests on electrical The objective of this Code of
and how to maintain technical
engineering, Electric shocks, installations BS 7671. The market Practice is to give advice on
standards in line with the European
Electrical accidents, Fire safety, includes consulting engineers, inservice and testing to determine
Committee for Electrotechnical
Electrical protection equipment, electricians, electrical installers, whether electrical equipment
Standardization (CENELEC). The
Low-voltage installations, Low inspectors and technicians and can is fit for continued service or if
guidelines cover all aspects of
voltage, Extra-low voltage, Voltage, also serve as a guide for surveyors. maintenance or replacement is
designing and installing electrical
Electric current, Electric load, necessary.
wiring and temporary or permanent GN 3 Inspection and Testing is
Electric power transmission,
power systems in buildings. It also an essential guide and leading The main changes in this edition
Electric power distribution,
covers safety engineering, ensuring reference manual on this important of the Code of Practice include
Industrial electrical installations,
you meet regulatory standards. subject. The Guide has been revised clarification of which equipment
Domestic electrical installations,
BS7671:2008 + Amendment1:2011 to align with the BS 7671 (The IET is covered, the inclusion of hired
Temporary electrical installations,
is applicable to all organizations in Wiring Regulations) 17th Edition and second-hand equipment and
Electrical equipment, Open
any industry. Amendment No 1, the national a change in the scope. In addition,
electrical equipment, Protected
It is the essential standard for electrical equipment Engineering standard to which all domestic and there is an explanation of the risk
electrical wiring and power and Manufacturing industrial wiring must conform. assessment required to determine
systems in buildings. It outlines the frequencies between inspection
A4 A4 and testing if it is required.
testing and inspection procedure
across a variety of locations and 188 pages 128 pages
A4
equipment including medical Hardcopy Hardcopy
institutions and equipment, offices 152 pages
2011 2012
and computers, or maintenance Hardcopy
ISBN 978-1-84919-287-3 ISBN 978 0 580 79027 0
gangways and electrical circuits. 2012
BS 7671 also provides a working BSI order ref BIP 2223 BSI order ref HB 10194
ISBN 978 0 580 82076 2
guide to protecting against Published by IET Published by IET
electromagnetic surges and using BSI order ref BIP 2229
Price 24 Price 27
the correct electrical protection Published by IET
equipment. Working with the Price 55
standard to achieve compliance,
you can improve health and safety
and emergency procedures.
A4
Hardcopy
2011
ISBN 978-1-84919-269-9
BSI order ref BS 7671
Published by IET
Price 80
BIP 2199
Concise Eurocodes: Loadings on Structures

Concise Eurocodes: Loadings
Concise Eurocodes: Loadings on Structures

BS EN 1991: Eurocode 1
on Structures
Structural Eurocodes are a suite of design codes which will
harmonize technical specifications for building and civil BS EN 1991: Eurocode 1
engineering works across Europe.
Their introduction in March 2010 required the withdrawal of

Ian Burgess, Amy Green and Anthony Abu
more than 50 British Standards. The change has been
described as the single most important change to
construction standards ever. Going forward, it is expected
that Eurocodes will not just dominate building design in the
UK and mainland Europe, but also have a major impact on
many other parts of the world.
For Consulting Engineers the transition in structural design
BS EN 1991: Eurocode 1
procedures from a British Standard to the replacement
Eurocode constitutes a major programme of work for any
construction material.
Concise Eurocodes: Loadings on Structures assists engineers

in this task, aiding them in their transition from the previous
standards to the new Eurocodes, by providing a briefer and
more accessible presentation of the key design procedures
associated with EC 0 Basis of Structural Design and EC 1
Actions on Structures.
Ian Burgess, Amy Green and Anthony Abu

BSI
Group Headquarters
London W4 4AL
www.bsigroup.com
The British Standards Institution

is incorporated by Royal Charter
Concise Eurocode Concise Eurocodes: Structural Eurocodes: Concise Eurocodes.

for Design of Timber Geotechnical Design Extracts from the Loadings on Structures
Structures: BS EN 1995: BS EN 1997: Eurocode 7 Structural Eurocodes BS EN 1991. Eurocode 1
Eurocodes 5 Brian Simpson for Students of Ian Burgess, Amy Green,
Julian Marcroft Structural Eurocodes are a Structural Design Anthony Abu
Structural Eurocodes are a suite of

suite ofdesign codes which will (PP1990) This concise guide to the
harmonize technical specifications Eurocodes is for civil and structural
design codes which will harmonize John Roberts,
for building and civil engineering engineers, and building control
technical specifications for building
and civil engineering works across
works across Europe. HaighGuivanessian, officers. It provides a briefer and
Europe. Their introduction in March 2010
BuickDavison, Andrew Bond more accessible presentation of
and Peter Watt the design procedures associated
required the withdrawal of more
Concise Eurocodes assists with the relevant Eurocode.
than 50 British Standards. The This is a user-friendly guide that
Consulting Engineers in this task,
change has been described as the introduces the principles of Following the same format as the
by providing a briefer and more
single most important change to structural Eurocodes to students Eurocodes it complements the
accessible presentation of the
construction standards ever. It is of civil engineering, structural same sections in BS EN 1991. The
design procedures associated
expected that Eurocodes will not engineering and structural design. Nationally Determined Parameters
with the relevant Eurocode under
just dominate building design in of the National Annex to the
examination: The book gives information on
the UK and mainland Europe, but relevant Eurocode are included, as
common design principles and
It directly incorporates also have a major impact on many well as some of the more important
rules for the design of structures
the Nationally Determined other parts of the world. non-contradictory complementary
and component products. It
Parameters of the National Annex information (NCCI).
For consulting engineers, the also describes a common series
to the relevant Eurocode as well
transition in structural design of methods for calculating the It contains cross-references, from
as some of the more important
procedures from a British Standard structural strength of elements the BS clause to the associated
non-contradictory complementary
to the replacement Eurocode used in construction. It contains clause in the relevant Eurocode (or
information (NCCI).
constitutes a major programme of extracts from some of the principal its National Annex), BS EN 1990
It contains cross-references, from work for any construction material. parts of each of the Eurocodes. (or its National Annex) or related
the BS clause to the associated Published Document.
Concise Eurocodes: Geotechnic PP 1990: 2010 comes in a new book
clause in the relevant Eurocode
Design assists consulting engineers format, replaces the bulky folder
(or its National Annex), EN 1990 A4
in this task, aiding them in their format of earlier editions which
(or its National Annex) or related 110 pages
transition from the previous means its easy to carry around with
Published Document.
standards to the new Eurocodes, you and use whilst onsite and is Hardcopy and PDF
Concise Eurocodes: Timber aids by providing a briefer and more revised and thoroughly updated. 2010
engineers in their transition from accessible presentation of the The guide would be of use to ISBN 978 0 580 69453 0
the previous standards to the new design procedures associated with students of civil engineering,
Eurocodes, by providing a briefer EC 7 Geotechnic Design. structural engineering and BSI order ref BIP 2199
and more accessible presentation structural design. It would also be Published by BSI
of the key design procedures A4 useful guidance for anyone working Price 60
associated with EC 5 Timber. 150 pages in the construction industry.
A4 Hardcopy and PDF A4
134 pages 2011 698 pages
Hardcopy and PDF ISBN 978 0 580 75271 1 Hardcopy
2012 BSI order ref BIP 2205 2010
ISBN 978 0 580 69452 3 Published by BSI ISBN 978 0 580 69454 7
BSI order ref BIP 2198 Price 60 BSI order ref BIP 2200
Price 60 Price 40
Construction and Eurocodes Manufacturing
The Essential Guide to A Guide to Emergency Protection Against UK Guide to the

Eurocodes Transition Lighting Second Lightning: A UK Standardization for
Edited by John Roberts Edition guide to the practical Overhead Electrical
The Essential Eurocodes Transition Chris Watts application of Lines
Guide is a user-friendly guide that
A Guide to Emergency Lighting BS EN 62305 Brought together in one convenient
brings together leading experts and easily accessible format, The
Second Edition, helps users Mike Henshaw
from the Eurocode community UK Guide to Standardization for
and designers, installation and
to share key insights into the use Overhead Electrical Lines CDROM
maintenance engineers understand Protection Against Lightning: A UK
and application of the new codes, contains a collection of the
the legislative demand to provide guide to the practical application of
focussing on how users can make BS EN 50341 and BS EN 50423
appropriate emergency lighting BS EN 62305 is a comprehensive
the transition as quickly and standards for overhead electrical
systems to assist occupants to companion guide to the new
painlessly as possible. lines. Fully searchable, the CDROM
leave premises safely. It covers British standard, which aims to
In addition to coverage of the all aspects of the selection, promote a consistent approach to is easy to use and provides a
underlying structure, and industry design, installation, maintenance the standards usage in the field by complete set of all applicable
view of the Eurocodes, individual and testing of battery powered offering practical interpretations requirements for overhead
chapters address the technical emergency lighting systems. This of its formal approach. The book electrical lines. It brings together
aspects of each Eurocode and will new edition has been updated to covers important topics such as the standards pertaining to above
be an invaluable aid to practising assist those engineers wishing risk assessment, damage due and below 45kV working.
civil and structural engineers, as to protect occupants from to lightning and overvoltages, CD-ROM
well as regulators, academics and the hazards identified by risk protection measures, design for
assessments and has also been structural protection, requirements 2006
students and all those involved
with the structure and design of expanded to give guidance to for structures with risk of ISBN 0 580 46005 3
public sector dwellings at this time protect occupants from sudden explosion, inspection, testing, ISBN-13 978 0 580 46005 0
of change in industry. loss of the normal lighting supply. maintenance and records. The
book also includes terms and
This book contains detailed A4 definitions, FAQs and helpful Published by BSI
guidance from leading academics 266 pages tables, diagrams and graphs Price 395 + VAT (464.12)
and professionals to help the reader to assist in assessments and
Hardcopy and PDF
gain an understanding of the new calculations. This guide has Member Price 197 + VAT
codes and to ease integration. 2012 (231.48)
been written for architects,
ISBN 978 0 580 78023 3 consultants, building contractors
For practicing civil and structural
engineering courses as well as BSI order ref BIP 2081 and practitioners, specializing in
students of these professions; Published by BSI the design, installation, testing
Building Control officers and anyone and maintenance of systems of
Price 50 protection against lightning.
involved with the structure and
design of public sector dwellings. A4 Paperback
A4 122 pages
200 pages 2007
Hardcopy and PDF ISBN-13 978 0 580 50899 8
2010 BSI order ref BIP 2118
ISBN 978 0 580 69451 6 Published by BSI
BSI order ref BIP 2197 Price 75 Member Price 50
Published by BSI
Price 40
Manufacturing
Electromagnetic Compatibility (EMC) The Low Voltage Directive The Waste Electrical and
A Guide to the Requirements of the A Guide to CE Marking Electronic Equipment Directive
European Directive and to CE Marking Requirements and Implementation
Threaded Fasteners: Electromagnetic The Low Voltage The Waste Electrical

Handbook 44 Compatibility (EMC): Directive: A guide to and Electronic
Mike Heritage, Roger Reed, A Guide to the CEMarking Equipment Directive:
TomRussell Requirements of the When designing electrical Requirements and
This book includes extracts and European Directive and equipment to the Electrical implementations
a prcis of all the standards Equipment Designed to Operate
relevant to engineering design
to CE Marking within Certain Voltage Limits The Waste Electrical and Electronic
Directive (sometimes known as the Equipment Directive: requirements
and production of threaded This is an essential reference tool
Low Voltage Directive), you need and implementation is a guide
fasteners. For historical accuracy, for anyone involved in the design produced by BSI for manufacturers,
it reproduces technical content the guidance in this handbook.
and manufacture of electrical importers and exporters of
from standards exactly as they This concise, easy-to-understand
equipment for the European electrical and electronic equipment.
were originally printed. Explanatory publication guides you through the
Economic Area. It is a concise and Part 1 introduction sets out the
commentary has been added Directive, the use and application
easy-to-understand explanation of background to the WEEE Directive,
where the text of the book differs of standards, testing and CE
the EMC Directive, helping you to explaining the need for legislation,
from the original standard. It marking so that you: become how the Directive came to fruition
expand your market opportunities
has been updated to include all aware of your legal responsibilities; and the requirements and the
throughout the EEA; understand
revised standards, and any new discover how to use the Directive; implications for producers and
your obligations under Directive
standards in the area. Extracts from follow the most economic route retailers of Electrical and Electronic
89/336/EEC; discover how to use
those standards that have been to compliance; trade more Equipment. Part 2 provides detail on
the Directive; and follow the most
withdrawn or made obsolescent successfully within Europe. the situation in a range of European
economic route to compliance.
are included, with notes, for user and international countries,
To keep you informed of key To keep you informed of key
reference. This edition includes a including all EU Member States.
developments, an update service developments, an update service New information on countries
fuller introduction and explanation is available, which is available to is available, which is available to implementing measures will be
of the books uses. The handbook you free of charge for the first year, you free of charge for the first year, added as it becomes available.
concentrates on the properties and after which you can renew for an after which you can renew for an
uses of the screws, rather than how annual fee. annual fee. New in 2008, Part 3 of the guide
to make them. covers the UK implementation of the
A4 Loose-leaf with binder A4 Loose-leaf with binder WEEE Directive, including guidance
A4 on UK regulations, exemptions,
Annual Subscription Annual Subscription
360 pages organizations responsible for
ISBN-13 978 0 580 20917 8 ISBN-13 978 0 580 20917 8 implementation, what producers
Hardcopy and PDF need to do to comply, requirements
BSI order ref TH 42056 BSI order ref TH 42075
2011 on distributors, collection and
ISBN 13 978 0 580 68866 9 takeback schemes, treatment, fees
Price 170 Price 170 and charging and enforcement.
BSI order ref BIP 2191 Copies of the Directive and Council
Includes regular updates Includes regular updates
Published by BSI Decisions are also included. To keep
you informed of key developments,
Price 240
an update service is available, which
is available to you free of charge for
the first year, after which you can
renew for an annual fee.
A4 loose-leaf with binder
ISBN 0 580 49271 0
ISBN-13 978 0 580 49271 6
Published by BSI
Price 225 / $428 / EUR 334
Includes regular updates
Manufacturing
Eco-design Requirements for

Energy-related Products
A Guide to the Implementation of
European Directive 2009/125/EC
Eco-design The Essential Guide BS 8888:2011 Technical Design and Technology.

Requirements for to Technical Product Product Specification Compendium of
Energy-related Specification: (TPS). Specification British Standards for
Products: A Guide to Engineering Drawing BS 8888:2011 is an integrated teachers of design and
system, an enhanced tool-box and
the Implementation Colin Simmons and Neil Phelps roadmap for technical specification
technology in school
of European Directive This Essential Guide to Technical documents. It provides designers, and colleges
engineers, quality managers
2009/125/EC Product Specification is intended
and metrologists with a set of
A guide for teachers containing
as a companion to the standard extracts and tests from over 50
Energy-related products (ErPs), BS 8888 Technical product requirements for the preparation
British, European and International
such as electrical and electronic specification for technical product of all forms of technical product
standards. It is aimed at KS3
devices and heating equipment, realisation. documentation. Using BS 8888
and KS4, GCSE and A level, and
account for a significant proportion encourages a common system, a
The book offers straightforward some parts may also be useful
of the consumption of natural common language and a common
guidance, together with pictorial for AVCE in Engineering and
resources and energy within the understanding in the technical
representations, to all practitioners in Manufacturing, and Home
European Community. product specification area. It will
of technical product specification. Economics students. Includes
help designers to order their output
This guide is designed to help users It combines the tools engineers extracts from standards such as
of design so that a product concept
comply with the requirements need to engage in design ISO 9001, BS 8800, BS 5929,
will be fully realized through the
of the Energy-related Products specification, manufacturing and BSEN 71-1, BS EN 50088, BS 8888.
manufacturing process. The CD
(ErP) Directive (formerly EuP) verification, with the essential basic contains BS 8888:2011 plus over Contents Quality Management
by providing all the relevant information required for specifying 150 cross-referenced documents, Systems; Application of British
information in one place, and a product or component. accessible at the click of a button. Standards to Hazard Identification
to offer practical advice for This CD-ROM gives you access to
This publication presents up-to- and Control; Anthropometry;
compliance with the Directive and over 12,000 worth of standards
date information on the technical Textiles; Food Products; Furniture
any subsequent regulations. for only 900! For a full list of all
drawing aspects of BS 8888, in a and other wood Products; Safety
This guide highlights the main manner similar to the presentation the standards included on the CD of Toys; Engineering Drawing and
points of the Directive and its in the old BS 308. visit www.bsigroup.com/bip3082 Graphical Symbols; Packaging and
impact on product design and Labelling.
It includes comprehensive sections CD-ROM
manufacture, and includes
extracted from and referenced 2012 A4 Ringbinder
references to additional sources
ofuseful information. to international standards ISBN-13 978 0 580 78977 9 87 pages
relating to linear, geometric and 2004
Hardcopy only BSI order ref BIP 3082
surface texture dimensioning and
Published by BSI ISBN 0 580 43521 0
2009 tolerancing, together with the
practice of welding symbology, Price 1,180 + VAT BSI order ref PP 7321
limits and fits, and thread data. Published by BSI
Price 210 Member Price 590 + VAT
A4 Price 25
195 pages
Hardcopy and PDF
2009
ISBN 13 978 0 580 62673 9
Published by BSI
Price 32
Manufacturing
Boilers and Pressure Vessels

An International Survey of Design and
Approval Requirements
Drawing Practice. Engineering Drawing Compendium of Boilers and

A guide for schools Practice. A guide Symbols for use on Pressure Vessels: An
and colleges to for further and Electrical Equipment international survey of
BS8888:2006, higher education for Diagrams design and approval
Technical product to BS8888:2006, This compendium comprises requirements
database snapshots for IEC60417,
specification (TPS) Technical product Graphical symbols for use on
An international survey of design
and approval requirements that
Neil Phelps, Colin Simmons specification (TPS) equipment, and IEC 60617, Graphical provides information on the
symbols for diagrams. The database national regulations, design codes,
Produced for teachers of Design Neil Phelps and Colin Simmons snapshots are in a PDF format, approval organizations, acceptable
and Technology at Key Stage 3 and represent the state of the IEC international design codes and
BS 8888:2006 Technical Product
onwards and in Scotland is suitable databases at the time of publication. United Kingdom inspection
Specification enables product
for Graphic Communication and The snapshots are in a PDF organizations. This information will
designers and manufacturers using
Product Design at Intermediate2, format, which allows symbols to be enable manufacturers to see at
British and international Standards
Higher and Advanced Higher. It searched for quickly and easily. a glance the requirements which
to have a common technical
will also be a valuable resource must be met by prospective boiler
language. It provides specifiers and CD-ROM
for students studying Applied and pressure vessel exporters.
suppliers with a precise means
Engineering or Manufacturing at 2008 This international survey covers
of describing a technical product, 130 countries around the world,
GCSE, GNVQ or Advanced VCE
which can avoid misunderstanding ISBN-13 978 0 580 50960 5 technical regulations, design codes
level. It is an essential reference
in the communication of BSI order ref BIP 3086 and approval requirements for
guide when converting their design
manufacturing requirements. boilers, stationary pressure vessels,
concepts into instructions for Published by BSI
manufacturers. and transportable pressure vessels,
The objectives of this guide are: Price 275 + VAT (323.12) including road tankers, and rail and
Written by BSI British Standards to provide guidance to the compressed gas cylinders.
technical experts application of BS 8888 within all A list of all inspection bodies
Up-to-date and extensive elements of engineering design, appointed in respect of Directive
coverage of Technical Product manufacturing and verification 87/404/EEC Simple Pressure
Specifications (TPS) to cross-reference essential Vessels for all European Union
Clear page layouts so student and standards to relevant referenced countries has been included. This
standards, e.g. ISO, EN and BSs, list will be updated from the Official
teacher can access the relevant
and cross-reference informative Journal of the EC, as necessary.
standard
(optional) standards A list of international standards
Easy-to-read text and diagrams to organizations and their addresses
aid learning to provide examples of the has also been incorporated. To keep
application of BS 8888 and you informed of key developments,
Covers all main areas of current
referenced standards. an update service is available, which
syllabi, with supporting examples
The guide is suitable for certificate is available to you free of charge for
from BS 8888:2006
and diploma students, and the first year, after which you can
Information is broken down into renew for an annual fee.
undergraduates in further and
easily-absorbed, bite-sized chunks
higher education. A4 Loose-leaf with binder
A4 Ringbinder
A4 Ringbinder Annual Subscription
154 pages
260 pages ISBN 0 905 87761 6
2007
2007 ISBN-13 978 0 905 87761 7
ISBN 978 0 580 50868 4
ISBN 978 0 580 50111 1 BSI order ref TH20344
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BSI order ref PP 8888-2:2007 Published by BSI
Published by BSI
Price 25 or 75 for a pack of 5
Price 30 or 100 for a pack of 5 Includes regular updates
Manufacturing Services
Machinery Motor Vehicles and Equipment

A Guide to the Requirements of the An International Guide to the Application of
European Directive and to CE Marking EC, ECE and National Approval Schemes
Machinery: A Guide to Motor Vehicles Quality Service, Quality Service,

Requirements of the and Equipment: An Competitive Business: Competitive Business:
European Directive and international guide Setting the Standard in Setting the Standard in
to CE Marking to the Application of Customer Service Customer Service
This guide is for all those involved EC, ECE and National Howard Kendall Howard Kendall
in the supply, manufacture, Approval Schemes
refurbishing and purchasing of Quality Service, Competitive Business Quality Service, Competitive Business
machinery. It gives practical advice This international survey details the is the definitive book on how to is the definitive book on how to
on how to CE mark products falling requirements for all manufacturers ensure your businesss customer ensure your businesss customer
within the scope of the Machinery and exporters of passenger cars, service operations are world-class. service operations are world-class.
Directive. CE Marking for Machinery. goods vehicles, trailers, semi- The book is packed with practical The book is packed with practical
trailers, motorcycles, safety-related advice on common situations that advice on common situations that
A guide to the European Directive and emission control equipment in
2006/42/EC offers you: a clear a customer service operation might a customer service operation might
over 45 countries. experience whether its within a experience whether its within a
and concise overview of the
European Machinery Directive; all It is designed to provide you with small, medium, or large business, small, medium, or large business,
the information you need in one the technical regulations and the or private or public sector. Real-life or private or public sector. Real-life
place including a full copy of the knowledge you require to reduce case studies bring the subject to case studies bring the subject to
Machinery Directive 2006/42/EC; the cost and time during the life and the book provides useful life and the book provides useful
comprehensive content compiled development and design stage. material for an organizations material for an organizations
by industry experts; guidance on It will enable you to successfully training and awareness programme. training and awareness programme.
the requirements for manufacturers export your products throughout The book uses the current suite The book uses the current suite
and suppliers of machinery; regular the world, prevent product of customer service British of customer service British
updates to keep you informed of recall and expensive rework or Standards as a tool for showing Standards as a tool for showing
important changes. modification, and give you a how to put the role, leadership, how to put the role, leadership,
full understanding of your legal and strategy of customer services and strategy of customer services
A4 Loose-leaf with binder obligations. To keep you informed into a truly business-aligned into a truly business-aligned
Annual Subscription of key developments, an update and integrated perspective, and and integrated perspective, and
ISBN 0 580 26425 4 service is available, which is covers every topic from business covers every topic from business
available to you free of charge for structure and organization, staff, structure and organization, staff,
ISBN-13 978 0 580 26425 2
the first year, after which you can and resources (such as hardware, and resources (such as hardware,
BSI order ref TH42073 renew for an annual fee. software, monitoring tools, software, monitoring tools,
Published by BSI location, layout, environment) to location, layout, environment) to
A4 Loose-leaf with binder
Price 235 3rd party involvement, process 3rd party involvement, process
Annual Subscription
implementation, and complaints implementation, and complaints
Includes regular updates ISBN 0 580 26400 9 handling. handling.
ISBN-13 978 0 580 26400 9
A5 This edition includes BS 8477,
BSI order ref TH42043 BSISO10001 and BS ISO 10002
158 pages
Published by BSI
Hardcopy and PDF A5
Price 335
2010 262 pages
Includes regular updates ISBN 13 978 0 580 68515 6 Hardcopy and PDF
BSI order ref BIP 2189 2010
Published by BSI ISBN 13 978 0 580 70922 7
Published by BSI
Price 308/164.78 Member
Services
Complaints Collection: Complaints Quality in Market Raising the Standard

Management: Turning Management: Turning Research: From Theory for Collaboration:
Negatives into Positives Negatives into Positives to Practice Harnessing the benefits
Michael Hill Michael Hill Debrah Harding and of BS 11000
Complaints Management: Turning Complaints Management: Turning
PeterJackson David Hawkins
negatives into positives has been negatives into positives has been Quality in Market Research is the An introduction to the concepts and
designed to help any company designed to help any company only book on the market to give a value of collaboration and BS 11000
or organization improve the or organization improve the full analysis of ISO 20252: Market, Collaborative Business Relationships.
effectiveness of its customer effectiveness of its customer opinion and social research, It focuses on providing a first step
complaint processes and systems. complaint processes and systems. together with practical tips and to adoption and implementation.
It adheres to the principles of the It adheres to the principles of the guidance on how to meet the The concept of collaboration is
complaint management standard complaint management standard standard. It provides a thorough investigated from three perspectives:
BS ISO 10002:2004 Quality BS ISO 10002:2004 Quality background to the general concept
Why: Looking at the benefits
management Customer satisfaction management Customer satisfaction of quality and how it relates of a collaborative standard,
Guidelines for complaints handling Guidelines for complaints handling to market and social research opportunities and risks in the
in organizations. in organizations. and it covers product quality, context of collaborative working.
service quality, quality assurance,
The book draws on case studies The book draws on case studies How: Exploring the benefits, structure
implementing quality and quality
from a variety of sectors, such as from a variety of sectors, such as and implementation of BS 11000.
standards as well as future
financial services, healthcare, not- financial services, healthcare, not- What: To explore the potential
developments. It also includes
for-profit, utilities, and the travel for-profit, utilities, and the travel applications of the approach in
examples, models and checklists.
industry to present the reader industry to present the reader ensuring the creation of business
with opportunities to reflect on with opportunities to reflect on The book is suitable for any market value.
good practice while realizing the good practice while realizing the or social research professional. David Hawkins has not only
underlying benefits of the standard. underlying benefits of the standard. Students taking the Market answered the two most important
Research Society Advanced questions about the critical topic
The book is the perfect antidote This edition includes BS ISO 10002
Certificate or Diploma will also of collaboration: why? and perhaps
to those who think that ignoring and BS ISO 10003.
benefit from the contents. more elusively, how? He has also
customer dissatisfaction is a risk
Michael Hill has produced a advanced the state of partnering
worth taking. Peter Swingler, With the latest revision to ISO 20252
thoughtful book containing valuable by brilliantly blending the art of
Head of Central Complaints, London insights, references, and data. there is a need for a comprehensive
Borough of Camden review of what quality is, why it relationship building with the science
Istrongly support the essential of management into a holistic
A5 premise of his thesis that complaints, matters and how to implement
strategy that will produce results.
feedback, and comments from a formal quality management
247 pages Mr John Johns, Deputy Assistant
citizens and consumers should system. This is what the authors
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standards governing medical consultation with experts from the and the 2011 edition of EN 15986
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Directives 93/42/EEC and the requirements text of BS EN ISO medical devices Requirements
2007/47/EC, and MEDDEV 2.7.1
9001:2000 and the guidelines text for labelling of medical devices
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