==================

Meet and exceed all critical SLA/OLA/RCA (within the scope of the role).
Demonstrates timely personal deliverables (eTES, team meetings, email responses,
status reporting as applicable, managed vacation)
I am providing KT ( who will join new person to Alstom account ) and supporting
some Major tickets and helping in NAS/SAN part

===============

All the tickets that I worked are handeled as per the defined process.
No Ticket is escalated or needed rework to fix the same issue.
Proper updates are provided in the tickets
Tickets are monitored regularly to avoid aging them
RCA is provided for Major/High priority incidents and the solution will be imple
mented.