2017 H Heikura Fira 31 TOCPA Finland 9 Mar 2017

Creating breakthrough
with ToC thinking
Harri Heikura
9.3.2017
www.tocpractice.com KukonAskel H. Heikura 31st International Conference of the TOC Practitioners Alliance - TOCPA 1
Harri Heikura
Is development coordinator at Fira. Since the

student at Tampere University of
Technology the core question has always
been thinking out of the box.
During four years at Fira the path is now

clear: combining the principles
of Eliyahu Goldratt and human
behavior with pure passion.
harri.heikura@fira.fi
+358 40 5800 401
TO CREATE BREAKTHROUGH YOU NEED
RIGHT PEOPLE
WITH RIGHT THINKING
AND RIGHT TOOLS.
TO DO THAT YOU NEED TO IMPLEMENT
TOC AS A HOLISTIC WAY OF THINKING.
Agenda
1 Background and our goal 5 min
2 ToC thinking at the process 10 min
3 Choosing co-working model 5 min
4 Time to execute the case project 5 min
5 Lets reveal the results 5 min
Agenda
1 Background and our goal
What is a pipe line renovation?
Phases of
renovation:
1. Demolision
2. New technics
Electricity
Plumbing
Water lines
Heat pipes
3. Facelifting apartments
and basements
Traditional way of contracting
Where is focus if the assumption is that you

can not focus on each one?
Cost
Quality Time
Which is the
most common way?
Price
How traditionally it goes..
Focus is on whole pipelines because mass production is the cost effective way
Normally pipeline renovation takes 12 weeks to be completed
About the progress
However, one home (=piece) proceeds when the whole pipeline

proceeds
Effective?
%
of total 12 weeks
each bathroom
was empty.
The change is needed
Our mission
Correcting the system that does not work
Pipeline
renovation
in
2 weeks
instead of
12 weeks
When the focus is right,
every goal can be achieved
Cost
Safety Customer
satisfaction
Quality Time
Team
spirit
Lets focus right
Throughput
..to make the bathrooms flow
2 weeks instead of 12 weeks without doing tasks any faster
Agenda
2 ToC thinking at the process
Using the Intermediate
Objectives Map
The Intermediate Objectives (IO) Map
makes
Current Reality Trees,
Evaporating Clouds
and Future Reality Trees
much easier and faster to construct.
A well-thought-out IO Map at the

beginning of a thinking process
analysis will lead to consistently
better logic trees, too.
Defining the solution with IO Map
Problem 1
Problem 8
Problem 2
Problem 7
The
Goal
Problem 3
Problem 6
Problem 4
Problem 5
defining the solution with IO Map
Problem Solution Solution Problem

1 1 8 8

2 2 7 7

3 3 6 6

4 4 5 5
to understand how
our goal can be achieved
2 week
Goal
throughput
In order to have
I must have
Critical Leadership
Success Syncronation Place-time plan Fullkit Team
system
Factors of projects completed completed organized
implemented
In order to have
I must have Sub Sub Sub Sub Sub

task 1 task 1 task 1 task 1 task 1
Necessary
Conditions Sub Sub Sub Sub Sub
task 2 task 2 task 2 task 2 task 2
An example: logistics
Step 1: Step 2: Step 3: Step 4: Step 5:

Logistics Materials are Materials are Materials Right
plan is scheduled organised at are checked materials
created with supplier supplier at supplier are JIT at site
Agenda
3 Choosing co-working model
Abandoning traditional
contracting models
2 weeks is not possible without intense co-operation
Choosing design & build model
Old
Planning
school
Executing
Solving how executing can really be done, alone
BR1 BR2 BR3 BR4 BR5
New
way Planning
Solving how executing can really be done, together Executing
with alliance integration
Stake
holders
Engineers
Contractors
(main and subs)
Agenda
4 Time to execute the case project
When everything is well planned
the execution is just enjoying

how work procees
and react immediately

when it is not
Together.
Work is scheduled one hour based
Not only knowing when the task must be done

but also who is going to do the task and how
Every problem is
solved immediately
Problems about
customers choices
Details about
planning
Problems about
activities (tasks)
Problems about
workers
Problems about
materials
Together.
Agenda
5 Lets reveal the results
How did it go?
The publicly noticed two weeks pipeline

renovation was a success!
What did we learn?
#1 Impossible was possible because

of intense co-operation
#2 When the goal is enough tough,

things must be planned well
#3 When the goal is enough tough,

people focus on right things
#4 faster throughput is
not more expensive
#5 It is not about tools or luck,

it is just about the attitude
What about customer intimacy?
+ + n
Making pipeline renovation faster

doesnt mean going far from customer
What about customer intimacy?
NPS +85
The question is to make bathrooms

faster with individual choices
Thank you!!

2017 H Heikura Fira 31 TOCPA Finland 9 Mar 2017

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Creating breakthrough

with ToC thinking

Is development coordinator at Fira. Since the

During four years at Fira the path is now

1 Background and our goal 5 min

2 ToC thinking at the process 10 min

3 Choosing co-working model 5 min

4 Time to execute the case project 5 min

5 Lets reveal the results 5 min

1 Background and our goal

Where is focus if the assumption is that you

Normally pipeline renovation takes 12 weeks to be completed

However, one home (=piece) proceeds when the whole pipeline

Correcting the system that does not work

2 weeks instead of 12 weeks without doing tasks any faster

2 ToC thinking at the process

A well-thought-out IO Map at the

Problem Solution Solution Problem

Problem Solution Solution Problem

Problem Solution Solution Problem

Problem Solution Solution Problem

I must have Sub Sub Sub Sub Sub

Step 1: Step 2: Step 3: Step 4: Step 5:

3 Choosing co-working model

2 weeks is not possible without intense co-operation

Solving how executing can really be done, alone

BR1 BR2 BR3 BR4 BR5

Solving how executing can really be done, together Executing

4 Time to execute the case project

the execution is just enjoying

and react immediately

Not only knowing when the task must be done

5 Lets reveal the results

The publicly noticed two weeks pipeline

#1 Impossible was possible because

#2 When the goal is enough tough,

#3 When the goal is enough tough,

#5 It is not about tools or luck,

Making pipeline renovation faster

The question is to make bathrooms

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