Team Leaders Responsibilities

Other Projects
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1. Daily Report for all projects - With their own observation
2. Production and Delivery status for all projects
3. Team Meeting on Weekly basis
4. Regular audit on the Quality and Production Process
5. Regular audit on the reports created
6. Regular audit on the process documents
7. Clear understanding on the team and process
8. Sharing regular feedback to the team
9. Process improvements if any (Consolidate the team's ideas too)
10. Reports on Invoicing
11. Client communication
12. Reduction in shrinkage (Leave and break defects)
13. Reduction in attrition
14. C-SAT
15. Self & Team development
16. Fun Activities

Bwin
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a. Scheduling - Fixture & Schedule Creation, Weekly/Daily Team Scheduling
b. Documents & Reports - On time report, Daily report (Internal & External), Wee
kly Report & Other reports including disconnection, IFL Reports, perfomance repo
rt etc
1. Daily Report for all projects - With their own observation
2. Regular audit on the Quality and Production Process
3. Regular audit on the reports created
4. Regular audit on the process documents
c. Communication - On-time response to Client email and chat + Internal communit
ion
1. Client email response in absence of the Manager
2. Sharing regular feedback to the team
d. Quality - Maintaining Quality & Buffer maintanance
e. Self & Team development - Training, Meeting & communicating
1. Team Meeting on Weekly basis
f. Value addition
1. Process improvements if any (Consolidate the team's ideas too)

Managers
1. Delivery
2. Attrition
Process Productivity Management - 30%
- Maintaining and acheiving production based on the SLA
- Regular audit on the production process
- On-time delivery based on the agrees SLA
- Regular feedback on the productivity and initiate improvements when ne
eded
- Process improvements if any (Consolidate the team's ideas too)
- Scheduling - Fixture & Schedule Creation, Weekly/Daily Team Scheduling
(For Bwin)
Process Quality Management - 30%%
- Maintaining and acheiving quality based on the SLA
- Regular audit on the quality process
- Regular feedback on the quality and initiate improvements when needed
- Process improvements if any (Consolidate the team's ideas too)
- Buffer maintanance (For Bwin)
People Management - 15%
- Reduction in shrinkage (Leave and break defects)
- Reduction in attrition
- Self & Team development - Regular Training and mentoring
- Team Meeting on Weekly basis
Client Management - 15%
- On-time Client chat & email response (based on the project)
- C-SAT
Feedback & Reporting - 10%
- Sharing regular feedback to the team through meeting and emails
- Daily Report for all projects - With their own observation
- Weekly/monthly report preparation (wherever required)
- Client reports and Invoicing report