EUROPEAN STANDARD DRAFT

NORME EUROPENNE prEN 15341

EUROPISCHE NORM
September 2005

ICS

English Version

Maintenance - Maintenance Key Performance Indicators

This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee CEN/TC 319.

If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations which
stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other language
made by translation under the responsibility of a CEN member into its own language and notified to the Management Centre has the same
status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,
Slovenia, Spain, Sweden, Switzerland and United Kingdom.

Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are aware and to
provide supporting documentation.

Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and
shall not be referred to as a European Standard.

EUROPEAN COMMITTEE FOR STANDARDIZATION

COMIT EUROPEN DE NORMALISATION
EUROPISCHES KOMITEE FR NORMUNG

Management Centre: rue de Stassart, 36 B-1050 Brussels

2005 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 15341:2005: E
worldwide for CEN national Members.
prEN 15341:2005 (E)

Contents Page

Foreword..............................................................................................................................................................3
1 Scope ......................................................................................................................................................3
2 Normative references ............................................................................................................................3
3 Terms and definitions ...........................................................................................................................3
4 Maintenance Performance ....................................................................................................................4
5 System of indicators .............................................................................................................................4
5.1 Objectives...............................................................................................................................................4
5.2 Architecture of key indicators ..............................................................................................................5
6 Indicators................................................................................................................................................5
6.1 Economical Key Indicators...................................................................................................................6
6.1.1 LEVEL 1 ..................................................................................................................................................6
6.1.2 LEVEL 2 ..................................................................................................................................................6
6.1.3 LEVEL 3 ..................................................................................................................................................7
6.2 Technical key indicators .......................................................................................................................8
6.2.1 LEVEL 1 ..................................................................................................................................................8
6.2.2 LEVEL 2 ..................................................................................................................................................8
6.2.3 LEVEL 3 ..................................................................................................................................................9
6.3 Organisational indicators ...................................................................................................................10
6.3.1 LEVEL 1 ................................................................................................................................................10
6.3.2 LEVEL 2 ................................................................................................................................................10
6.3.3 LEVEL 3 ................................................................................................................................................10
7 Methodology for the selection and use of key performance indicators for maintenance ...........12
7.1 Defining the objectives which characterise the maintenance management process ..................12
7.2 Selecting the relevant indicators .......................................................................................................13
7.3 Defining and collecting the necessary basic data ...........................................................................13
7.4 Calculating the indicators and selecting the type of representation .............................................14
7.4.1 Frequency of calculating of the indicators .......................................................................................14
7.4.2 Type of presentation ...........................................................................................................................14
7.4.3 Test and validation ..............................................................................................................................14
7.4.4 Analysis of the results ........................................................................................................................14
Annex A (normative) Key Indicators Factors List..........................................................................................15

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Foreword
This document (prEN 15341:2005) has been prepared by Technical Committee CEN/TC 319 Maintenance,
the secretariat of which is held by UNI.

This document is currently submitted to the CEN Enquiry.

Introduction
This European Standard provides the Maintenance Key Performance Indicators to support management in
achieving maintenance excellence and utilize technical assets in a competitive manner. The majority of these
indicators are applicable to all industrial and supporting facilities (buildings, infrastructure, transportation,
distribution, networks, etc). The indicators should be used to:

a) measure the status;

b) compare (internal and external benchmarks);

c) diagnose (analysis of strengths and weaknesses);

d) identify objectives or goals;

e) plan improvement actions;

f) continuously measure the changes over time.

1 Scope
This European standard describes a system for management of Key Performance Indicators to measure
maintenance performance in the framework of the influencing factors such as the economical, technical and
organizational aspects, to appraise and to improve efficiency and effectiveness in order to achieve a
excellence in maintenance of Technical Assets.

2 Normative references
This European Standard incorporates by dated or undated reference, provisions from other publications.
These normative references are cited at the appropriate places in the text and the publications are listed
hereafter. For dated references, subsequent amendments to or revisions of any of these publications apply to
this European Standard only when incorporated in it by amendment or revision. For undated references the
latest edition of the publication referred to applies (including amendments).

EN 13306:2001, Maintenance-Terminology.

3 Terms and definitions

For the purposes of this standard the terms and definitions included in EN 13306 apply together with those
listed in Annex A.

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4 Maintenance Performance
Maintenance Performance is the result of the utilization of resources in providing actions to retain an item in,
or restore it to, a state in which it can perform the required function. It can be expressed as an achieved or
expected result.

The Maintenance Performance is dependent upon both external and internal influencing factors such as:
location, culture, transformation and service processes, size, utilization rate and age and is achieved by
implementing corrective, preventive and improvement maintenance, using labour, information, materials,
organisational methodologies, tools and operating techniques.

Maintenance Performance is an outcome of complex activities which can be evaluated by appropriate

indicators to measure both the actual and expected results.

5 System of indicators
This system of key performance indicators is structured into three groups (economic, technical and
organisational) in order to cover all aspects of maintenance.

Any indicator can be evaluated as a ratio between factors (numerator and denominator) measuring activities,
resources or events, according to a given formula.

The indicators are used to measure any quantitative aspect or characteristic of an indenture level and for
homogeneous comparison.

Whenever a factor is defined by using the words internal or external, the derived indicator, should also be
used only for internal or external influences, as appropriate.

5.1 Objectives

When the actual or expected performance is not satisfactory it encourages the management to define
objectives and strategies to improve from an economic, technical or organisational point of view using this
system of indicators which allows the organisation to:

a) measure the status;

b) evaluate the performance;

c) compare performance;

d) identify strengths and weaknesses;

e) set objectives;

f) plan strategies and actions;

g) share the results in order to inform and motivate people;

h) control progress and changes over time.

The indicators can be used:

on a periodic basis, for instance by preparing and following-up a budget, and during the assessment of
the performance:

on a spot basis, for instance within the framework of specific audits, studies and/or benchmarking.

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The period of time to be considered for measurement depends on the company policy and management
approach.

5.2 Architecture of key indicators

The following matrix illustrates the external and internal factors that influence maintenance performance and
consequently the three groups of key indicators:

External factors are variable conditions outside of the company management control.

Internal factors are referred to group, company, factory, plant outside of the maintenance management control,
but inside of the company management control.

When using the key maintenance performance indicators, it is important to consider these influencing factors
as prerequisites in order to avoid misleading evaluations and comparisons through not having homogeneous
conditions.

Maintenance Influencing Factors and Maintenance Key Performance Indicators

External
influencing
factors
Location
Indicator Level
Society Culture
National Labour
Level 1 Level 2 Level 3
Cost
Laws Regulations Economic E7 E8 E9 E10 E15 E16 E17
E1 E2 E3 E4
E11 E12 E13 E18 E19 E20
Sector / Branches indicators E5 E6
E14 E21 E23 E24
Indicator Group

T7 T8 T9 T10
Internal Technical T11 T12 T13
T1 T2 T3 T4 T5 T6 T14 T15 T16
influencing Indicators T17 T18 T19
factors T20 T21

Market Situation O11 O12 O13

Company Culture O14 O15 O16
Organizational O1 O2 O3 O4 O17 O18 O19
Process Severity O9 O10
Indicators O5 O6 O7 O8 O20 O21 O22
Product Mix O23 O24 O25
Plant Size O26
Utilization Rate
Age of Plant
Criticallity

6 Indicators
When calculating the indicators, denominator and numerator factors shall be referred to the same activity/item
and to the same period of time (year, quarter, month, etc.). These factors are explained in the terminology
sheet at the end of this document.

Most of the indicators can be used at different levels, depending on whether they are used to measure the
performance of a plant production, one production line, or a given equipment or item, etc.

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The indicators in this standard are structured in levels which represent their breakdown structure. Indicators
below level one are a detailed description of indicators at higher level.

The indicators in this standard are numbered by level as a means of identification and not as an indication of
importance.

These indicators can be referred to the internal maintenance, external maintenance or both.

The term Time is in general used to describe time units related to the equipment and its performance.

The terms Hours or Man hours describe the hours delivered to the maintenance activities.

6.1 Economical Key Indicators

6.1.1 LEVEL 1

E1 Total Maintenance Cost x 100

Assets Replacement Value

E2 Total Maintenance Cost x 100

Added value plus external costs for maintenance

E3 Total Maintenance Cost

Output of operations

E4 Total Maintenance Cost x 100

Production transformation cost

E5 Total Maintenance Cost + unavailability costs related to maintenance

Output of operations

E6 Availability related to maintenance

Total Maintenance Cost

6.1.2 LEVEL 2

E7 Average inventory value of maintenance materials x 100

Asset Replacement Value

E8 Total internal personnel cost spent in maintenance x 100

Total Maintenance Cost

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E9 Total external personnel cost spent in maintenance x 100

Total Maintenance Cost

E10 Total contractor cost x 100

Total maintenance cost

E11 Total cost of maintenance materials x 100

Total maintenance cost

E12 Total cost of maintenance materials = Warehouse

Average inventory value of Maintenance materials turnover

E13 Cost for indirect maintenance personnel x 100

Total Maintenance Cost

E14 Total Maintenance Cost

Total Energy Used

6.1.3 LEVEL 3

E15 Corrective maintenance cost x 100

Total Maintenance Cost

E16 Preventive maintenance cost x 100

Total Maintenance Cost

E17 Condition based maintenance cost x 100

Total Maintenance Cost

E18 Predetermined maintenance cost x 100

Total Maintenance Cost

E19 Improvement maintenance cost x 100

Total Maintenance Cost

E20 Maintenance shutdown cost x 100

Total Maintenance Cost

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E21 Cost of training for maintenance unit of value / person

Number of maintenance personnel

E22 Total Mechanical maintenance contractor costs

Total maintenance contractor costs

E23 Total Electrical maintenance contractor costs

Total maintenance contractor costs

E24 Total Instrumentation maintenance contractor costs

Total maintenance contractor costs

6.2 Technical key indicators

6.2.1 LEVEL 1

T1 Total Operating time x 100 (availability related to

Total Operating time + Down time due to maintenance maintenance)

T2 Achieved up time during required time x 100 (operational availability)

Required time

T3 Number of failures due to maintenance creating environmental damage

Calendar time

T4 Number of injuries for people due to maintenance

Calendar time

6.2.2 LEVEL 2

T5 Total operating time x 100

(Total operating time + Down time related to failures)

T6 Total operating time x 100

(Total operating time + Down time related to planned and
scheduled maintenance)

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6.2.3 LEVEL 3

T7 Preventive maintenance time causing down time x 100

Total down time related to maintenance

T8 Predetermined maintenance time causing down time x 100

Total down time related to maintenance

T9 Condition based maintenance time causing down time x 100

Total down time related to maintenance

T10 Number of failures causing injury to people x 100

Total number of failures

T11 Number of failures causing potential injury to people x 100

Total number of failures

T12 Number of failures causing damage to the environment x 100

Total number of failures

T13 Number of failures causing potential damage to environment x 100

Total number of failures

T14 Total Operating time

Number of maintenance work-orders causing down time

T15 Total Operating time

Number of maintenance work-orders

T16 Total operating time = MTTF

Number of failures

T17 Number of failures

Asset Replacement Value

T18 Number of systems covered by a critical analysis x 100

Total number of systems

T19 Man hours used for planning in a systematic maintenance planning process (Initial planning)
Total internal maintenance personnel man hours

T20 Planned and scheduled maintenance time causing production down time
Planned and scheduled total maintenance time requiring down time

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T21 Total time to restore = MTTR

Number of failures

6.3 Organisational indicators

6.3.1 LEVEL 1

O1 Number of internal maintenance personnel x 100

Total internal employees

O2 Number of indirect maintenance personnel x 100

Number of internal maintenance personnel

O3 Number of indirect maintenance personnel x 100

Number of direct maintenance personnel

O4 Production operator maintenance man hours

Total direct maintenance personnel man hours

O5 Planned and scheduled maintenance man hours x 100

Total maintenance man hours available

O6 Number of injuries to maintenance personnel x 10000 (frequency rate)

Total maintenance personnel

O7 Man-hours lost due to injuries for maintenance personnel x 10000 (severity rate)
Total man hours worked by maintenance personnel

O8 Internal man-hours used for continuous improvement

Total internal maintenance personnel man hours

6.3.2 LEVEL 2

O9 Production operator maintenance man hours x 100

Total production operators man hours

O10 Direct maintenance personnel on shift x 100

Total direct maintenance personnel

6.3.3 LEVEL 3

O11 Immediate corrective maintenance time x 100

Total down time related to maintenance

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O12 Internal mechanical man hours x 100

Total internal direct maintenance personnel man hours

O13 Internal electrical man hours x 100

Total internal direct maintenance personnel man hours

O14 Internal instrumentation man hours x 100

Total internal direct maintenance personnel man hours

O15 Number of internal Multi-skilled maintenance personnel x 100

Number of internal maintenance personnel

O16 Corrective maintenance man hours x 100

Total maintenance man hours

O17 Immediate Corrective maintenance man hours x 100

Total maintenance man hours

O18 Preventive maintenance man hours x 100

Total maintenance man hours

O19 Condition based maintenance man hours x 100

Total maintenance man hours

O20 Predetermined maintenance man hours x 100

Total maintenance man hours

O21 Overtime internal maintenance man hours x 100

Total internal maintenance man hours

O22 Number of work orders performed as scheduled x 100

Total number of scheduled work orders

O23 Number of maintenance internal personnel man hours for training x 100
Total internal maintenance man hours

O24 Number of direct maintenance people using software

Number of internal direct maintenance personnel

O25 Total man hours spent by direct personnel on planned and scheduled activities
Total man hours planned and scheduled to direct personnel

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O26 Number of the spare parts supplied by the warehouse as requested

Total number of spare parts required by maintenance

7 Methodology for the selection and use of key performance indicators for
maintenance

7.1 Defining the objectives which characterise the maintenance management process

In order to select relevant indicators, the first step is to define the objectives to be reached at each level of the
enterprise.

At the company level, the requirement is to identify how maintenance can be managed in order to improve
global performance (profits, market shares, competitiveness etc). In this case, the most efficient means of
maintenance improvement shall be determined.

At the systems level and production lines, the maintenance objectives can address some particular
performance factors, which have been identified through previous analysis, such as:

improvement of availability;

improvement on cost-effective maintenance;

retaining the health, safety and environment preservation;

improvement in cost-effective management of the value of the maintenance inventory;

control of contracted services;

etc.

At the equipment level, machines or types of machines, better control of the following may be desirable:

reliability;

costs;

duration of stops;

etc.

The objectives may also consist of giving advice for decisions concerning:

investments;

the duration of utilisation;

the choice of a strategy such as the recourse to contractors;

etc.

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7.2 Selecting the relevant indicators

When the objectives have been defined, and the performance parameters to be measured have been
identified, the next step is to find the indicators which allow measuring these parameters. When selecting the
indicators for maintenance management, the system could for example include:

the capacity of maintaining the equipment which includes:

the maintainability of the equipment;

the logistic support (spare parts, tools, documentation, );

the work organisation;

the reliability of the equipment;

the efficiency of the maintenance activities;

the safety;

etc.

An indicator is relevant when its value, or its evaluation is correlated with the evaluation of the performance
parameter to be measured. A relevant indicator shall be one element of decision making. That means that the
data which constitute this indicator shall have a relation to the defined objective. This link can be proved by
analysis or through interview of experts. Statistical techniques can also be utilised in order to ascertain
correlations between indicators.

In the search for relevant indicators, two approaches are possible:

the first consists of choosing from amongst list of existing indicators those, which after analysis, fulfil the
requirements;

the second starts from the following methods which begin with the evaluation of the various processes of
maintenance which can be obtained through functional analysis.

In practice, both approaches can be used.

7.3 Defining and collecting the necessary basic data

It is necessary to precisely define:

the data to be collected in order to determine the values required for the indicator;

the measurement method (operating mode);

the tools required for the measurement (documents, counters, sensors, analysers, computerized
maintenance management system, etc.).

In order to make the possible evaluation and comparisons easier, it is obligatory that the collected data are in
conformity with the standardised definitions when they exist (see EN 13306). If the definition does not exist, it
will be necessary to derive such a definition.

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7.4 Calculating the indicators and selecting the type of representation

7.4.1 Frequency of calculating of the indicators

Independently from the collection of the data, the frequency of the calculation could be predetermined. (For
instance, it is possible to evaluate a quarterly indicator with monthly collected data)

The frequency of data collection shall be adapted to:

the availability and time delay of the relevant data;

the changes over time (gradient, seasonality, etc.) of the measured performance;

the reactivity of the system to the actions undertaken.

7.4.2 Type of presentation

The utilisation of indicators generally requires a graphical presentation according to the required utilisation and
to the importance of the series of data.

7.4.3 Test and validation

Before the calculation is used as a routine, each indicator will be calculated by using a representative sample
during a significant period which will allow validation of:

the methods of collecting and processing the data;

the methods of calculation and making graphical presentation;

the analysis and utilisation of these indicators.

7.4.4 Analysis of the results

The next steps, that are outside the scope of this standard, are to build scorecards to analyse and to take the
required actions.

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Annex A
(normative)

Key Indicators Factors List

Indicators Factors Definitions

Total Maintenance Cost (often on annual base and related
only to the Maintenance activities performed on the
asset/item) includes costs referred to:
Wages, salaries and overtimes for managerial,
supervision, support staff and direct staff
Payroll added costs for the above mentioned
persons (Taxes, Insurance, Legislative
contributions)
Spares and materials consumables charged to
maintenance (including freight costs)
Tools and equipments (not capitalized or rented)
Contractors, rented facilities
Consultancy services
Administration costs for maintenance
Total Maintenance
Education and training
Cost
Costs for maintenance activities carried out by
production people
Costs for transportation, hotels, etc
Documentation
E1 CMMS (software) and Planning Systems
Energy and utilities
Depreciation of maintenance capitalized equipments
and workshops, warehouse for spare-parts
Exclusions:
Costs for product changeover or transaction time (e.g.
Exchange of dies)
Depreciation of strategic spare parts
Downtime costs
The Asset Replacement Value (ARV) is defined as the
amount of capital that would be required to replace the
Asset. This is not the book value nor the current cost
Asset Replacement accounting value nor the cost to build a state-of-the-art
Value replacement.
(Plant Replacement ARV is an estimate of the current costs to replace in kind
Value) what now exists. (In industry ARV is usually the Plant
Replacement Value)
(ARV can be equivalent to the insurance value.)

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Indicators Factors Definitions

Total Maintenance (see E1)
Cost
E2 Added value plus Production value less the value of raw materials-utilities-
external costs for services purchased plus external cost of maintenance.
maintenance
Total Maintenance (see E1)
Cost
E3
Quantity of output issued by an asset/item (tons, litres,
Output of operations
etc.).
Total Maintenance (see E1)
Cost
E4 Total cost required by an asset/item to transform a material
Production
incoming into a product/service, excluding raw materials
transformation cost
and packaging auxiliary materials.
(see E1) for Total Maintenance Cost
The unavailability costs related to maintenance is Down
time due to maintenance multiplied with the average value
Total Maintenance of a time unit of lost production/service of the asset/item.
Cost + unavailability
costs related to The unit value of time of lost production can be extra
E5
maintenance production cost for production at a later stage/time, or/and
the value or the lost income from production during the
asset/items Down state due to maintenance.
(Value of the hidden plant due to maintenance)
Output of operations (See E3)
The time an item has been able to be in a state to perform
a required function under given conditions at a given instant
of time or during a given time interval, assuming that the
required external resources are provided. (Note 1. This
Availability related to
ability depends on the combined aspects of the reliability,
maintenance
E6 the maintainability and the maintenance supportability.
Note 2. Required external resources, other than
maintenance resources, do not affect the availability of the
time.) (According to EN13306)
Total Maintenance (See E1)
Cost
Average inventory
Average inventory value of maintenance materials (spare
value of Maintenance
parts, consumables, materials) on the respective period.
E7 materials
Replacement Value (See E1)
of respective Assets

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Indicators Factors Definitions

Cost of internal personnel engaged in maintenance
activities.
The internal personnel cost (including payroll added costs
as shown in E1) spent on maintenance are composed by:
a) Direct personnel are personnel working in the field, or
Total internal workshops performing maintenance activities (usually
personnel cost spent referred to as blue collar workers)
E8 in maintenance b) Indirect Personnel (Managers, Staff and clerks,
Supervisors, Maintenance engineering personnel,
Planning and scheduling personnel, Tools store men,
Warehouse and store workers
c) Costs of maintenance activities carried out by
production people
Total Maintenance
(See E1)
Cost
Total external Cost of external personnel engaged in maintenance
personnel cost spent activities.
E9 in maintenance
Total Maintenance
(See E1)
Cost
Sum of contractor invoices billed for their maintenance
Total contractor cost
activities spent on the asset/item.
E10
Total Maintenance
(See E1)
Cost
Total cost of
Costs of the maintenance materials (spare parts,
maintenance
consumables, materials) consumed in a period.
E11 materials
Total Maintenance
(See E1)
Cost
Total cost of
maintenance (See E11)
materials
E12
Average inventory
value of Maintenance (See E7)
materials
Cost for indirect Total cost related to indirect personnel (see E8, pos b.)
maintenance
E13 personnel
Total Maintenance
(See E1)
Cost
Total Maintenance (See E1)
Cost
E14
Power + gas + fuel oil + any other energy (energies
Total Energy Used
measured all in kcal or all in MJoule as preferred)

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Indicators Factors Definitions

Total cost for maintenance carried out after fault has
Corrective
occurred and intended to put an item into a state in which it
maintenance cost
E15 can perform a required function.
Total Maintenance
(See E1)
Cost
Cost for maintenance carried out at predetermined intervals
Preventive or according to prescribed criteria and intended to reduce
maintenance cost the probability of failure or the degradation of the
E16 functioning of an item.
Total Maintenance
(See E1)
Cost
Condition based The value of maintenance activities for condition based
maintenance cost maintenance measured in terms of costs.
E17
Total Maintenance
(See E1)
Cost
Cost of preventive maintenance carried out in accordance
Predetermined
with established intervals of time or number of units of use
maintenance cost
E18 but without previous condition investigation.
Total Maintenance
(See E1)
Cost
Improvement Cost of maintenance carried out to improve the availability
maintenance cost of the item, without changing the required function.
E19
Total Maintenance
(See E1)
Cost
Costs of maintenance performed during shutdowns (outage
Maintenance shut
scheduled for maintenance) of a plant or a factory (annual
down cost
E20 shutdown for example).
Total Maintenance
(See E1)
Cost
Cost of training for Cost for training for direct and indirect maintenance
maintenance personnel (direct and indirect: see E8)
E21 Number of Number of Direct Personnel plus number of Indirect
maintenance Personnel (see E8).
personnel
Total Mechanical Sum of the costs for the mechanical contractors activities
maintenance
E22 contractor costs
Total maintenance Sum of the costs by contractors for the mechanical,
contractor costs electrical and instrumental contractors activities.
Total Electrical Sum of the costs for the electrical contractors activities.
maintenance
E23 contractor costs
Total maintenance (See E22)
contractor costs

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Indicators Factors Definitions

Total Instrumentation Sum of the costs for the instrumentation contractors
maintenance activities.
E24 contractor costs
Total maintenance (See E22)
contractor costs
The time interval during which an item is performing its
Total operating time
required function (see EN 13306:2001, Clause 9.3).
T1
Down time due to Time interval during which an item is in a down state due to
maintenance maintenance (see EN 13306:2001, Clauses 9.2 and 9.3).
Up time: Time interval during which an item is in up state
(See EN 13306:2001, Clauses 9.1 and 6.7).
Up state: State of an item characterized by the fact that it
Achieved up time can perform a required function, assuming that the external
during required time resources, if required, are provided (see EN 13306:2001,
Clause 6.7)
T2 To easily understand this definition with the support of a
figure, please refer to EN 13306.
The time interval during which the user requires the item to
be in a condition to perform a required function (see EN
Required time 13306:2001, Clause 9.11)
To easily understand this definition with the support of a
figure, please refer to EN 13306.
Number of failures Numbers of failures caused by maintenance or lack of
due to maintenance maintenance that have caused damage to the environment.
creating
T3 environmental
damage
Calendar time Time interval (years, months).
Number of injuries Numbers of failures caused by maintenance or lack of
for people due to maintenance that have caused injuries for people.
T4 maintenance
Calendar time Time interval (years, months).
Total operating time (See T1)
T5 Down time related to Total down time lost due to failures.
failures
Total operating time (See T1)
Down time related to The total time of planned and scheduled maintenance
T6 planned and works, which requires down time.
scheduled
maintenance down
time

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Indicators Factors Definitions

Preventive Time interval during which an item is in a down state due to
maintenance time preventive maintenance.
causing down time
T7
Total down time Time interval during which an item is in a down state due to
related to maintenance.
maintenance
Predetermined Time interval during which an item is in a down state due to
maintenance time predetermined maintenance.
causing down time
T8
Total down time (See T7)
related to
maintenance
Condition based Time interval during which an item is in a down state due to
maintenance time condition based maintenance.
causing down time
T9
Total down time (See T7)
related to
maintenance
Number of failures Number of failures that cause an injury for people which will
causing injuries for result in one or more lost working days.
people
Total number of failures.
Failure: termination of the ability of an item to perform a
T10
required function.
Total number of
failures NOTE 1: After failure the item has a fault, which may be
complete or partial
NOTE 2: "Failure" is an event, as distinguished from "fault",
which is a state
Number of failures Number of failures that could cause an injury for people.
causing potential
T11 injuries for people
Total number of (See T10)
failures
Number of failures Number of failures that cause damage for environment.
causing damages for
T12 environment
Total number of (See T10)
failures
Number of failures Number of failures that could cause damage for
causing potential environment.
damages for
T13 environment
Total number of (See T10)
failures

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Indicators Factors Definitions

Total operating time (See T1)
Number of It includes corrective and preventive maintenance work-
T14 maintenance work- orders, as well as improvement work-orders, causing down
orders causing down time.
time
Total operating time (See T1)
T15 Number of It includes all corrective and preventive maintenance work-
maintenance work- orders, as well as improving work-orders.
orders
Total operating time (See T1)
T16 Total number of (See T10)
failures
Total number of (See T10)
failures
T17
Assets Replacement (See E1)
Value
Number of systems analyzed and covered by a
Number of systems methodology with the purpose to assess and reduce risk.
covered by a critical
analysis For the definition of system, please refer to the specific
T18 methodology used.
Total number of systems.
Total number of
systems For the definition of system, please refer to the specific
methodology used.
Planning means hours used for initial planning in a
managed process. The planning process is performed
Man hours used for according to a predefined procedure.
planning in a Planning: Activities are defined in such a way that safety
systematic considerations, special tools or procedures, tolerance
maintenance standards, required replacement parts or materials are
T19 planning process. defined with an estimate of the downtime and man hours
(Initial planning) required to complete the work. All this information is
available to the first line maintenance staff performing the
work before it starts.
Total internal Number of hours carried out by internal maintenance
maintenance personnel.
personnel man hours
Planned and This is the total calendar time spent on planned and
scheduled scheduled maintenance works causing production down
maintenance time time.
causing production
T20 down time
Planned and The total time of planned and scheduled maintenance
scheduled total works which requires down time.
maintenance time
requiring down time

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Indicators Factors Definitions

This term is defined as the total time to restoration,
Total time to restore regardless of planned or unplanned corrective
T21 maintenance.
Total number of (See T10)
failures
Number of internal Internal (direct and indirect: see E8) maintenance
maintenance personnel.
O1 personnel
Total internal Total internal personnel in the asset.
employees
Number of indirect Number of internal indirect (see E8) maintenance
maintenance personnel.
personnel
O2
Number of internal (See O1)
maintenance
personnel
Number of indirect (See O2)
maintenance
personnel
O3
Number of direct Number of direct (see E8) maintenance personnel.
maintenance
personnel
Production operator Maintenance man hours carried out by a user or operator.
maintenance man
hours
O4
Total direct Number of hours carried out by direct (see E8)
maintenance maintenance personnel.
personnel man hours
Man hours by direct (see E8) maintenance personnel to be
used on planned and scheduled activities (internal and
external).
Planning: Activities are defined in such a way that safety
considerations, special tools or procedures, tolerance
standards, required replacement parts or material are
Planned and defined with an estimate of the downtime and man hours
scheduled required to complete the work before it starts.
maintenance man
hours Scheduling: To establish a time schedule, or the number of
O5
units of use, indicating when maintenance should be
performed.
(Planned and scheduled man hours could be man hours
used for corrective maintenance, conditioned-based
maintenance, performed maintenance and improvement
maintenance).
Number of maintenance man hours (internal and external)
Total maintenance
available for maintenance activities (excluding holidays,
man hours available
training, etc).

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Indicators Factors Definitions

Number of injuries Number of injuries occurred to internal maintenance
for maintenance personnel, preventing them to further work for a day or
personnel more.
O6
Number of internal (See O1)
maintenance
personnel
Man-hours lost due Internal maintenance man-hours lost due to injuries for
to injuries for internal maintenance personnel.
maintenance
personnel
O7
Total man-hours Number of internal maintenance man hours actually
worked by produced.
maintenance
personnel
Internal (direct and indirect: see E8) maintenance man
hours used for continuous improvements, that is hours
Internal man-hours used for systematic critical analysis, for identification of
used for continuous improvement, for participation in projects and their
improvements preparations, as instructor for training and education
O8 internally and externally, or, finally, for safety, quality or
environmental audit or schemes.
Total internal Number of hours carried out by internal maintenance
maintenance personnel.
personnel man hours
Production operator Maintenance man hours carried out by a user or operator.
maintenance man (Thus maintenance carried out by people not under the
O9 hours maintenance department)
Total production Hours carried out for whatever activities by a user or
operators man hours production operator.
Direct maintenance It regards the direct (see E8) maintenance personnel that
personnel on shift work on shift, on plant and services (on operation).
O10 Total direct Number of direct maintenance personnel.
maintenance
personnel
Maintenance, which is carried out without delay after a
Immediate corrective
fault, has been detected to avoid unacceptable
maintenance time
consequences.
O11
Total down time
related to (See T7)
maintenance
Internal direct It is referred to man hours from internal maintenance
mechanical man mechanical personnel.
hours
O12
Total internal direct
Number of hours carried out by internal direct (see E8)
maintenance
maintenance personnel.
personnel man hours

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Indicators Factors Definitions

Internal direct It is referred to man hours from internal maintenance
electrical man hours electrical personnel.
O13 Total internal direct
maintenance (See O12)
personnel man hours
Internal direct It is referred to man hours from internal maintenance
instrumentation man instrumental personnel.
hours
O14
Total internal direct
maintenance (See O12)
personnel man hours
Number of internal Number of internal direct (see E8) maintenance personnel
multi-skilled that operate as multi skill (at least more than one skill)
maintenance maintenance personnel.
O15 personnel
Number of internal (See O1)
maintenance
personnel
Corrective Hours spent on corrective maintenance activities (internal
maintenance man and external).
O16 hours
Total maintenance Number of man hours carried out by internal and external
man hours maintenance personnel.
Immediate Corrective Man hours spent on immediate corrective maintenance
maintenance man activities (internal and external).
O17 hours
Total maintenance
(See O16)
man hours
Preventive Man hours spent on preventive maintenance activities
maintenance man (internal and external).
O18 hours
Total maintenance
(See O16)
man hours
Condition based Man hours spent on condition-based maintenance activities
maintenance man (internal and external).
O19 hours
Total maintenance (See O16)
man hours
Predetermined Man hours spent on predetermined maintenance activities
maintenance man (internal and external).
O20 hours
Total maintenance
(See O16)
man hours

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Indicators Factors Definitions

Overtime internal Number of man hours carried out by internal maintenance
maintenance man personnel during overtime.
hours
O21
Total internal (See T19)
maintenance
personnel man hours
Number of work Number of work order which are technically complete in a
orders performed as timeframe less than a given time after the estimate of its
scheduled conclusion.
O22 Number of work order scheduled.
Total number of
scheduled work Scheduling: To establish a time schedule, or the number of
orders units of use, indicating when maintenance should be
performed.
Number of Number of hours used in training for all personnel (direct
maintenance and indirect: see E8) of maintenance service.
personnel man hours
O23 for training
Total maintenance
(See O16)
man-hours
Number of internal Number of direct (see E8) maintenance personnel using
direct maintenance maintenance software for any maintenance or asset
personnel using management means (work-orders flow, bills of materials,
O24 software planning, spare-parts warehousing, etc).
Number of internal Internal direct (see E8) maintenance personnel.
direct maintenance
personnel
Number of man hours spent by direct (see E8) personnel
on planned and scheduled activities.
Total man hours Planning: Activities are defined in such a way that safety
spent by direct considerations, special tools or procedures, tolerance
personnel on standards, required replacement parts or material are
planned and defined with an estimate of the downtime and man hours
scheduled activities required to complete the work before it starts.
Scheduling: To establish a time schedule, or the number of
units of use, indicating when maintenance should be
performed.
O25
Number of man hours planned for direct (see E8) personnel
to planned and scheduled activities
Planning: Activities are defined in such a way that safety
Total man hours considerations, special tools or procedures, tolerance
planned and standards, required replacement parts or material are
scheduled to direct defined with an estimate of the downtime and man hours
personnel required to complete the work before it starts.
Scheduling: To establish a time schedule, or the number of
units of use, indicating when maintenance should be
performed.

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Indicators Factors Definitions

Number of the spare No need of definition.
parts supplied by the
warehouse as
O26 requested
Total number of No need of definition.
spare parts required
by maintenance

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