The Level of Satisfaction of the Fourth Year Hotel, Restaurant

and Tourism Management Students of St. Paul University

Philippines on their Asian Tour

_______________

A Thesis Presented to the Faculty of the

School of Accountancy and Business

St. Paul University Philippines

Tuguegarao City, Cagayan

_____________

_____________

In Partial Fulfilment of the Requirements for the Double Degree

of Bachelor of Science in Hotel and Restaurant Management and
Bachelor of Science in Tourism Management

_______________

By:

BABY ANGELICA L. SIBBALUCA

KARL ANGELLIE U. MAGO

JERWIE S. MATEO

March 2014

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 APPROVAL SHEET

In partial fulfillment of the requirements of the double degree

of Bachelor of Science in Hotel and Restaurant Management and Bachelor
of Science in Tourism Management, this thesis entitled, The Level of
Satisfaction of the Fourth Year Hotel, Restaurant and Tourism
Management Students of St. Paul University Philippines on their Asian
Tour, has been prepared and submitted by Baby Angelica L. Sibbaluca,
Karl Angellie U. Mago and Jerwie S. Mateo who are hereby recommended
for oral examination.

MR. RUFO TUDDAO

Thesis Adviser

Approved by the Tribunal of Oral Examination with a grade of

PASSED.

Panel of Examiners

MS. MARIE KRIZYA MALUPENG MRS. ESTRELLA YU, MBA

(Member) (Member)

DR. CORAZON M. DELA CRUZ

(Chairman)

Accepted and approved in partial fulfillment of the requirement

of the double degree of Bachelor of Science in Hotel and Restaurant
Management and Bachelor of Science in Tourism Management.

MS. MA. BERNADETTE JUNIO DR.CORAZON M. DELA CRUZ

Associate Dean Dean, School of Accountancy and Business

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 ACKNOWLEDGEMENT

The researcher wishes to extend her appreciation and gratitude to

the persons, who have unselfishly extended their time, resources,

talent, encouragement and patience. With them, this study was

accomplished. The researcher is forever grateful to:

Mr. Rufo Tuddao, our thesis adviser, for his intellectual

suggestions and priceless effort for guiding us in enriching this

study.

Dr. Corazon Dela Cruz, Dean of School of Accountancy and Business

for her all-out support and permission to conduct this study.

To the fourth year HRTM student of St. Paul University

Philippines, who willingly answered our questionnaires.

The panel of examiners whose intelligent, professional

suggestions and challenges contributed to the attainment of this goal.

To our loving parents, brothers, sisters and friends for their

love, concern, understanding, encouragement and financial support.

Above all, to our loving God who served as a guiding star and

inspiring to the writers and made everything possible in this world of

challenges.

Researchers

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 DEDICATION

This work of ours is humbly and fervently dedicated to our

loving parents for their unending support, love and

understanding, which greatly helped us in making this study.

To our brothers and sisters for their assistance and help.

To our loved ones, friends and classmates who gave us

encouragement and strength to be able to finish this study.

Above all, to our Almighty God who incessantly gives us

inspiration and guidance.

Researchers

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 TABLE OF CONTENTS

Title Page

Title Page i

Approval Sheet ii

Acknowledgementiii

Dedication iv

Table of Contents v

CHAPTER 1 THE PROBLEM AND REVIEW OF RELATED LITERATURE AND

STUDIES

Introduction 1

Review of Related Literature and Studies 4

Conceptual Framework 16

Research Paradigm 18

Statement of the Problem 19

Hypothesis 20

Significance of the Study 20

Scope and Limitation of the Study 22

Definition of Terms 22

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Chapter 2 METHODS AND PROCEDURES

Research Design 26

Respondents of the Study 26

Instrumentation 26

Data Gathering Procedure 27

Data Analysis 27

Chapter 3 PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

Discussions 29

Chapter 4 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

Summary 40

Conclusions 42

Recommendations 42

REFERENCES 44

APPENDICES

Appendix A 46

Appendix B 47

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List of Tables

Table 1.1 29

Table 1.2 29

Table 2.1 30

Table 2.2 31

Table 2.3 32

Table 2.4 33

Table 3.1 35

Table 3.2 36

Table 4.1 38