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As part of the BMC Remedy IT Service Management Suite, BMC Service Desk is helping thousands of customers
respond quickly and efficiently to conditions that disrupt critical services. Regardless of whether a request is initiated
through a smartphone, the web, e-mail, telephone, or desktop client or by an event from a network or system
management application BMC Service Desk acts as a single point of contact that consolidates and handles
requests from submission to resolution.
As part of the BMC Remedy IT Service Management Suite, BMC Asset Management helps you reduce software
license and compliance costs by incorporating software license management into both your asset and operational
processes. In addition, it features extensive contract and financial management that helps drive down costs by
eliminating late penalties and unnecessary maintenance, while also connecting asset costs to business services.
A Comprehensive Solution
In addition to providing out-of-the-box automation of best practice processes, BMC also has a wealth of experience
and resources to make your IT service management projects a success. As the market leader in IT service
management, BMC has developed a proven and prescriptive approach for helping you increase your success rate
and speed time-to-value for your IT service management initiatives.
Through our large ecosystem of systems integration and technology partners, as well as our own professional services
and education programs, BMC can provide you with complete solutions. Whether you need ITIL training and
certification, process or architectural design, implementation services, or complementary technologies, BMC can help.
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be
registered or pending registration in the U.S. or in other countries. ITIL is a registered trademark, and a registered community trademark of the
Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office, and is used here by BMC Software, Inc., under
license from and with the permission of OGC. All other trademarks or registered trademarks are the property of their respective owners. 2009,
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2010, 2011 BMC Software, Inc. All rights reserved. Origin date: 08/10