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(B) Understanding your (A) Business Case

"Concept Customer"
Customers better than and Project Plan
they do ! (VOC + MOC)
Video ->www.kanomodel.com
to
PROJECT PLAN (Integrating DFSS "best-practices" into a Product Development Flowchart)
Issues / Mission
ID Customers In the late 20th century leading companies realized that the Product Development Process was as
Excitement Market Segment important as the product itself. This process must involve Strategic Thinking, Customer Input, Technical

D. Verduyn - 6/23/00 - Revision Date: 10/23/2007 - This roadmap gets "enhanced & updated" regularly. What you are reading is "probably" an "out-of-date" version - E-mail us at info@c2c-solutions.com for a printable electronic copy of the latest version of this Roadmap
Needs Performance
Project Scope
Discipline, Advanced Knowledge, Creativity, Speed, and Innovation to ensure a successful output for
Project Goals
Needs Project Constraints your Customers. This uniquely structured "C2C Flowchart" integrates leading Design for Six Sigma
Project Strategy (DFSS) "tools" which accelerate product introduction and ensures profitable life cycles. Along the right
Team Membership
Basic
side is a very brief explanation of the Integration steps. Each step represents a DFSS "tried and
Needs proven" technique which additional detailed explanation is available. Detailed explananation of each
step is available upon request. c
1999 - 2010 C2C Solutions, Inc. (All rights reserved) - www.c2c-solutions.com

(D) Develop Metrics A. Business Case / Project Plan - Here the team explains why it is important to
work on this "Project" and develops a plan which includes the Issues, identification of
(C) Document & Prioritize and set Product Goals Customers, Market, Scope, Goals, Constraints, Strategy, Team Membership, etc.
the Customers' "Needs" (HOQ Optional)
B. Understanding your Customer's Needs - The cornerstone for every
sucessful project. The "Enhanced" Kano Model illustrates three critical types of
All Customer Wants

Company Measures
Priority Index

needs that must be delivered to the customer: 1) Basic Needs - Are expected
needs, yet unspoken by the customers. 2) Performance Needs - Are the
Customer

Score-
Priority
Wants

spoken and consciously evaluated needs that customers will talk about.
cards 3) Excitement Needs - Are the Innovations, "WOWs", & neat surprises.
Target Values Over 35 strategies exist to "uncover" the Voice of the Customer (VOC)
and truly understand the "Mind" of the Customer (MOC).
Technical Competitive
A useful and optional e-QFD "Shortcut/Filter") Assessment
Result: A Prioritized Hierarchy of Customer Needs C. Document & Prioritize the Customers' "Needs" -
A well documented and prioritized list of requirements helps
keep them current and visible. This (eQFD "shortcut") uses
"Standard" specific criteria to help decide how each requirement will
Low be "deployed". This also keeps a "House of Quality"
Product Difficulty Medium
Engineering of Product from turning into a "Mansion of Quality"!!
Procedures
Goals?
D. Developing Metrics & Goals - It's very
High hard to improve things that can't be measured.
The QFD "House of Quality" is an excellent
"tool" to help develop metrics and specific
(F) Design FMEA (E) Product Function Analysis goals for the customer's "fuzzy" requirements.
(If Design Concept is known)
E. Product Function Analysis - "A
problem well described is a problem 80%
solved." Functions are the most important
aspect of any engineering system. Here, we
describe in terms of functions, our engineering
(G) The "Trimming system, it's problems, and perform a
comprehensive "Value" Analysis.
Technique" **
Are
F. Design & Process FMEA's - An
High RPN's
Cost,
Complexity, Yes $$ $ FMEA (Failure Modes & Effects Analysis) is a
or Breakthrough proactive systematic approach used by
major
Product & Process Engineers to help assure
drivers?
your product and processes perform their
intended functions over their entire life span.
"**" - TRIZ Techniques No A tabular method is applied to analyze
potential failure modes, their effects, and
(H) 25+ Tools for Innovation, develop an action plan to ensure your
Problem Solving, and Concept Generation Design "Challenges" customers never see these failures.
Watch Video --> www.c2c-solutions.com/sys-inn01.html
G. The "Trimming Technique" - When
cost reduction, complexity reduction, or a true
"Left Brained" Techniques . . . . . . ."Right Brained Techniques" breakthrough is needed in the design, this
1) Knowledge base of 9,000 Scientific Effects ** 8) Product & Society Trends 15) Brainwriting 6-3-5 technique uses cost and complexity reduction
2) Separation Principles for Physical Conflicts ** 9) Lateral Benchmarking Ideas, 16) Have the "Right" People strategies and algorithms for simplified
3) Inventive Principles for Engineering Conflicts ** 10) The Holistic Cube Concepts, product or process scenarios. (VA/VE "Tool")
Solutions 17) "Painstorming"
4) Patterns of System Evolution ** 11) Customer Modifications 18) Unintended Uses/Applications
5) The "Ideal" System and the Use of Resources ** 12) The Trimming Technique **
H H. 25+ Strategies for Innovation -
19) The MSE Effect Difficult problems need breakthrough thinking.
6) Strategic Patent Analysis 13) Morphological Tables
20) Super Lateral Benchmarking Most people think only "special" people have
7) Semantic "Knowledge" Mining 14) Blue Ocean Strategy the ability to Innovate. NOT TRUE!! Several
21) Biomimicry
Design Psychological and Technological strategies for
22) DeBono's 6 Hats
Concepts "Systematic Innovation" are being leveraged
23) Simplified Synectics
(J) Detailed by "normal" people to accelerate innovation.
24) Time Savers
Product Design Manufacturing
I. Concept Selection - Several methods
"Challenges" 25) Can't Fix it?, Feature it!
Product Design for Concept Selection exist ranging from
(I) Design Concept Parameters
(Control Factors)
Noise
Factors
26) The "Pagoda" Effect
simple multivoting techniques to sophisticated
Evaluation and Selection 27) Future-Mapping mathematical methods that take into
Performance

28) And several more . . . .

Functions &

Concepts
consideration multiple opinions, confidence
Metrics,
Targets

DFM & Robust levels and risk. Deciding which method to use
Alternatives Process
D + s + + Engineering Concepts depends on the importance of the decision.
Evaluation

a s + s
Criteria

-
t s- + - -
u
m +
+
-
-
-
+
s
+ Targets & Ranges/ J. Detailed Product Design - This step
Tolerances Conditions integrates DFM principles & Taguchi's
Totals
Methods for "Robust Designs" with QFD to
detail critical Design Characteristics with
(I) Process Concept "optimized" target values to achieve a "Robust
Evaluation and Selection Design" that is easy to manufacture.
"Standard" Low Medium
Difficulty
Manufacturing Concepts
of Process Alternatives
K. Process Function Analysis - "A
Engineering
Goals? problem well described is a problem 80%
Procedures D + s + +
Evaluation

a s + s solved." Process functions are the most

Criteria

-
t s- + - -
u
m + - - s important aspect of manufacturing design.
+ - + +
High Here we describe, in terms of functions, our
Totals
manufacturing process, its problems, and
perform an operational "Value" Analysis.
(F) Process FMEA (K) Process
(If Process Concept is known) Function Analysis ** L. Detailed Process Design - This step
(L) Detailed integrates Dr. Taguchi's philosophy of
Process Design "Robustness" with QFD to detail the critical
Process Parameters and "optimized" target
Process Design
Parameters
Noise values to achieve a "Robust Process".
Factors
(Control Factors)
M. Production Control - These are the
Functions &

"shop floor" activities that are needed in order

Targets

Robust
Design

Targets

to maintain capable processes and approach

Manufacturing a Six Sigma operation. These activities help
Are
Cost, to prevent reverting back to the "old way".
High RPN's Targets & Ranges/
Complexity, No Tolerances Conditions
or Breakthrough N. Kaizen - Methods to encourage gradual,
major
drivers?
structured, and continuous improvement for
internal and external "customers" through the

C 2C
C C
elimination of waste. People work together
Yes (M) Production Control on making small continuous improvements
without large capital investments.
SolutionS
ON-LINE QUALITY ENG.
MISTAKE PROOFING

Concept Customer (G) The "Trimming GAGE R&R STUDIES

PREVENTIVE MAINTENANCE
Technique" OPERATOR TRAINING
Delivery to Customer (N) Kaizen!
( With Quality, Cost, and Time
Product Development QUALITY CONTROL CHARTS
Services $$ $ UCL
Objectives Achieved )

Technical Workshops, Target

Training, Consulting, LCL

Project based Coaching

c 1999 - 2010 C2C Solutions, Inc. (All rights reserved) - e-mail: info@c2c-solutions.com - Phone # 248-879-8040 - Visit our web-site and request a "printable" electronic copy of this roadmap ( www.c2c-solutions.com ) (Acrobat Reader required)