Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
situation is called
Correction
Corrective Action
Preventive Action
None of the above
Document
Documented Procedure
Record
None of the above
Customers perception of the degree to which the customers requirements have been
fulfilled is called
KPI
CSAT
SLA
Metrics
Plan
Act
Do
Co-Ordinate
8.5.2
8.5.1
6.2.2
7.2.3
Which of the below documents an auditor is expected to review during Stage 1 Audit?
Quality Manual
Scope
KPIs
All of the above
A failure of the clients systems to address a specified requirement of the standard is called
a
Major Non Conformity
Minor Non Conformity
Opportunity for Improvement
Observation
2 and 4
2 and 3
1,2 and 3
1,3 and 4
Measurable
Consistent
Generic
Established at relevant levels