Sei sulla pagina 1di 3

Steps that are taken to remove the causes of an existing nonconformity or undesirable

situation is called

Correction
Corrective Action
Preventive Action
None of the above

View Answer | Discuss in forum

Documented Evidence of a past event is called a

Document
Documented Procedure
Record
None of the above

View Answer | Discuss in forum

Customers perception of the degree to which the customers requirements have been
fulfilled is called

KPI
CSAT
SLA
Metrics

View Answer | Discuss in forum

Which of the below is NOT a step in Deming Cycle

Plan
Act
Do
Co-Ordinate

View Answer | Discuss in forum

Which clause of ISO covers Continual Improvement?

8.5.2
8.5.1
6.2.2
7.2.3

View Answer | Discuss in forum

Which of the below documents an auditor is expected to review during Stage 1 Audit?

Quality Manual
Scope
KPIs
All of the above

View Answer | Discuss in forum

What are the objectives of Team Liaison Meetings?

To ensure smooth and effective progress of the audit


To ensure audit scope is covered
To review non conformances and collate findings
All of the above

View Answer | Discuss in forum

A failure of the clients systems to address a specified requirement of the standard is called
a
Major Non Conformity
Minor Non Conformity
Opportunity for Improvement
Observation

View Answer | Discuss in forum

An audit checklist should

1. Be Clear about evaluation criteria


2. Be prepared using QMS documentation
3. Identify records to sample
4. Limit evaluation

2 and 4
2 and 3
1,2 and 3
1,3 and 4

View Answer | Discuss in forum

Which of the below is not a requirement of quality objectives

Measurable
Consistent
Generic
Established at relevant levels

View Answer | Discuss in forum

Potrebbero piacerti anche