University

of Washington Bothell, Quantitative Skills Center

Customer Service Specialist (Greeter) Application
Name: Date:

Email: Phone #:

Job Description:
Quantitative Skills Center greeters contribute to a welcoming, positive, and professional
learning environment. They assist students with accessing services and resources provided
by the Center with an upbeat attitude. Specific tasks include, but are not limited to:
welcoming clients to the Center, assisting clients with signin procedures, explaining the
process of receiving assistance from a tutor, managing the help request queue, managing
the resource checkout system, answering the telephone, printing and cutting out tutor
business cards, maintaining the general appearance of the Center and answering routine
questions. Greeters are also required to attend staff meetings and trainings to discuss
center processes and to improve skills.

Application Checklist:

A cover letter, explaining how you heard about the position, what you
would like to gain from working at the QSC, and what you think you could
contribute.

This application (2 pages).

A resume, specific to the QSC Customer Service Specialist position.

Applicants are expected to know the QSC Tutoring Mission as stated on the
website: www.uwb.edu/qsc.

Please return all application materials to the QSC Manager, Amber
Parsons, either in person (in the QSC in UW2030A) or by email
(aparsons@uwb.edu). If she is unavailable, you may leave your application
with the Customer Service Specialist on shift at the front desk.

Application Questions:

Are you a current UWB student? Yes No, other:

When do you plan to (or did you) graduate?

Are you legally authorized to work in the Unites States?
Yes
Yes, on campus only No

Do you have a work Study award? Yes

No

At the QSC, as in all oncampus positions, we hire on a quarterly basis.
Excluding summers, about how many quarters would you like to work at the
QSC?

About how many hours per week do you think youd like to work as a greeter?
(Just consider the quarter we are currently hiring for, i.e. next quarter).

Greeter interviews usually last between 30 and 45 minutes. Please list three
days and times that you would likely be available for an interview this
quarter. For example: Monday mornings, Tuesdays after 1pm, all day Fridays



References:

Please indicate a previous supervisor (paid or volunteer) we could contact as

a reference about your professionalism and job skills:

Name:

Institution:

Email (preferred):

Phone Number: