Operations Management Address, systematic monitoring and evaluation of the full range of processes for the transformation of inputs into finished goods and services Operations Management and vision systems Quality Productivity Efficiency and Effectiveness Differences Between Producers • Finished Goods • Tangibles, perishables can be inventoried • Production • Poor customer contact • Long response time • Capital Intensive • Services • Intangibles, perishables can not be inventoried • Production • Plenty of clien t contact • Short response time • Labor intensive Influence of Operations Management • The continuous increase in productivity is a key to success, recovery and main tenance of the international competitive position of enterprises, export influen ce, living standards and the variety of jobs Applications of the principles of the AO • Investment in new technology and the care and management of the introduction, are essential for long-term growth in productivity. • Reduce waste, rejections a nd returns through better quality control • Reduced work in process materials re duces the amount of money tied to inventories and space requirements Type of decisions • Production plans • Priorities • competitive positioning strategies • Location • Technology options • Administration • Quality Control and Inventory Control Ma nagement • Materials Management • Master Production Scheduling Process Strategy • It consists of organizing the physical arrangement of equipment and labor forc e around each of the operations of the transformation process. Flexibility is the core • Flexibility of design capacity speed product design according to client speed to change designs Flexibility is the core • Volume capacity flexibility to respond to changes in speed demand to move from low-volume scale. Flexibility is the kernel • Process Flexibility Ability to produce short-time great variety of products wi thout changing facilities Ability to adapt to changes in product mix capacity to tolerate variations in raw materials, raw materials substitution. Product Strategy Consists in organizing the physical layout of equipment and the workforce around a few products. Production of high-volume and highly automated standarized few products with a flow of resources continuum or series production Agile Manufacturing Strategy • System and set of capabilities that enable the production of goods as in serie s through advanced manufacturing technologies, information and delivery, impleme nted by individuals and teams qualified and authoritative Technology Options • Office • Personal Computers: Workstation printers, scanner, fax. • Combination s of video, text and data communication systems • Internet, email, cell phones Technological options • Service • Bar Code • Orders • Integrated Speech Recognition Technological options • Manufacturing • Robots • reprogrammable multi-functional machines • CAD comput er aided design • ERP Administration and Quality Control • Quality and Competitive Strategy: Value and price / quality ratio • Two intern al and external concepts Quality • Internal: means to meet the specifications and rules of the organization • Ext ernal: means to achieve and exceed the results that customers value and expect Inventory Management and Control • Refers to the establishment and maintenance of minimum levels, optimum and max imum inventory. Inventory Targets • Get some independent processing operations • Allow flexibility in scheduling p roduction • Prevent problems caused by variations in the delivery of input mater ials. • Address changes in product demand • Use economic order quantities What is happening? • • • • • Reengineering Price Liberalisation Privatisation Globalisation Sustain able Development Globalization • One of the most important changes in the external environment of business. • A new perspective or attitude of the relationships with people from other countri es. • Business with a scope, and complexity is unprecedented. Competitiveness It is the position of a competitor in relation to others can refer to an organiz ation or a country. Global Markets • Companies • Countries Vying no group of countries (NAFTA, EU Andean Pact) • No Borders • Free Trade • Mobilization • Free Contracts Free Paradigms • • • • • Resistance to Change Lack of Knowledge Insecurity Fears Few Skills Competitive Advantages • Those attributes, elements, actions or characteristics of each country or grou p of countries that are not there is another who is or can be made with the same effectiveness and efficiency with which these do. Strategic Alliances • The countries come together to complement their competitive advantage to stren gthen their positions in other groups of countries. • Firms in countries must do likewise. The New World of Work • Trades Specialty Trades Vrs Multidimensional • Responsible for the entire proc ess. • Eliminates the work that adds no value to the product. New Features • Supervisors Managers Coaches New Features • Complex processes becomes easy. New Features • Crafts singles become complex. New Features • BEFORE • Heads design, assign, supervise, control, check. • FUTURE • Group doe s that. • Heads are facilitators, trainers and develop staff New Features • Develop interpersonal skills. • take pride in the achievements of others. Hierarchical structures • flatter. • Work done by the group manager. • It takes less managers. Change Values • belong to a team. • The responsibility is mine. Change Values • We work for clients not for leaders. Change Values • Changing structures as important as change processes Change Values • Customers pay us Worker's Role • BEFORE • Follow the Rules. • Responsibility Authority. • Education and skills. • • Simple Tasks Simple people, • • • • FUTURE Make your rules. Go to themselve s. Deciding when and how to do. • Initiative and self-discipline • Crafts comple x. • People trained. Barrera Staff Workforce Best Training Wage changes to Education Preparation Performance - Compensation • • • • • Activity-Results Only Stable Wage inflation adjustments Contribution P erformance bonuses and performance are the main bases for the remuneration Change Management Empowerment for Sustainable Development New Techniques Sustainable Development • It is the industrial development that meets present needs while maintaining th e quality of the environment so that future generations can meet their needs. And does that mean? • "Who does not want to embrace change is doomed to disappear •" What should I d o "• Prepare to face the future • Completing my studies at the highest level pos sible. Immediate steps to follow • Develop a strategic business planning (personal) • Be better tomorrow than I a m today and do it every day of my life from now on. All Thank you very much Now I can answer your questions