Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Service Manual
Book 1 - Print Engine
Warning
The following servicing instructions are for use by qualified service
personnel only. To avoid personal injury, do not perform any servicing other
than that contained in the operating instructions, unless you are qualified to
do so.
071-0873-00
Copyright
Copyright 2004 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the
copyright laws of the United States. Contents of this publication may not be reproduced in any form
without permission of Xerox Corporation.
Copyright protection claimed includes all forms of matters of copyrightable materials and information now
allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated
from the software programs which are displayed on the screen such as styles, templates, icons, screen
displays, looks, etc.
XEROX, The Document Company, the stylized X, CentreWare, infoSMART, Made For Each
Other, Phaser, PhaserSMART, and Walk-Up are trademarks of Xerox Corporation in the United
States and/or other countries.
Adobe Reader, Illustrator, PageMaker, Photoshop, PostScript, ATM, Adobe Brilliant Screens,
Adobe Garamond, Adobe Jenson, Birch, Carta, IntelliSelect, Mythos, Quake, and Tekton are
trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Apple, AppleTalk, LaserWriter, LocalTalk, Macintosh, Mac OS, TrueType, Apple Chancery,
Chicago, Geneva, Monaco, New York , and QuickDraw are trademarks of Apple Computer, Inc. in
the United States and/or other countries.
PCL and HP-GL are trademarks of Hewlett-Packard Corporation in the United States and/or other
countries.
IBM is a trademark of International Business Machines Corporation in the United States and/or other
countries.
Windows, Windows NT, and Wingdings are trademarks of Microsoft Corporation in the United States
and/or other countries.
Novell, NetWare, NDPS, NDS, Novell Directory Services , IPX , and Novell Distributed Print
Servicesare trademarks of Novell, Incorporated in the United States and/or other countries.
Sun and Sun Microsystems are trademarks of Sun Microsystems, Incorporated in the United States and/
or other countries.
UNIX is a trademark in the United States and other countries, licensed exclusively through X/Open
Company Limited.
As an ENERGY STAR partner, Xerox Corporation has determined that this product meets the ENERGY
STAR guidelines for energy efficiency. The ENERGY STAR name and logo are registered U.S. marks.
This product uses code for SHA-1 written by John Halleck, which is being used with his permission.
This product includes an implementation of LZW licensed under U.S. Patent 4,558,302.
1 General Information
Printer Introduction and Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Printer Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Additional Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Exit 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1000-Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Stacker / Finisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
2000-Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Envelope Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Consumables and Routine Maintenance Items. . . . . . . . . . . . . . . . . . . . 1-10
Supply Life Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Physical Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Memory Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Operational Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Functional Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Tray and Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Contents iii
2 Theory of Operation
Phaser 5500 Operational Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Summary of the Printing Process . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Main Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Drum Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Input Paper Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Output Paper Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Duplex Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Sensor Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Sensors in the Paper Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Xerographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Drum Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Transfer Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Toner Dispense Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Toner Dispense Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Laser Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Major Assemblies and Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Exit 1 Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Printer Drive and Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Contents v
Jam at H - F4-66 Compile Paper SNR Static . . . . . . . . . . . . . . 3-121
Jam at F or G - F4-7n Top Tray Exit SNR ON . . . . . . . . . . . . . . 3-123
Jam at F or Stacker Upper Tray - F4-7nTop Tray SNR OFF . . . 3-126
Jam at F or G - F4-7n Top Tray Exit SNR Static . . . . . . . . . . . . 3-129
Jam at F - F4-82 Gate SNR ON. . . . . . . . . . . . . . . . . . . . . . . . . 3-131
Jam at F or G - Gate SNR Static Jam (Upper Tray) . . . . . . . . . 3-135
Jam at F or G - Gate SNR Static Jam (Lower Tray) . . . . . . . . . 3-138
Tray n Failure - H1 -1/2/3/4 Tray n Fail. . . . . . . . . . . . . . . . . . . 3-141
Tray 6 Failure - H1-5 Tray 6 Fail. . . . . . . . . . . . . . . . . . . . . . . . 3-144
Duplex Unit Failure - H2-7 Duplex Comm Failure. . . . . . . . . . . 3-148
Incorrect Duplex Unit Installed - H2-8 Duplex Type Error . . . . 3-149
Exit Unit Failure - H3-n Offset Error . . . . . . . . . . . . . . . . . . . . . 3-150
Exit Unit Failure - H3-7 Exit Board Comm Failure. . . . . . . . . . . 3-152
Tray 1/MPT Paper Guide Does Not Match Size Menu . . . . . . . 3-154
Tray Paper Guide Does Not Match Size Menu -H4-1/2. . . . . . . 3-155
Tray Paper Guide Does Not Match Size Menu -H4-3/4. . . . . . . 3-157
Finisher Board Failure - H5-4, 7, 8 NVM/Comm/Type Error . . . 3-159
Stacker Lower Tray Failure - H5-11 Low Tray Fail . . . . . . . . . . 3-160
Stacker Lower Tray Failure - H5-12 Low Tray Upper Limit . . . 3-162
Stacker Lower Tray Failure - H5-13 Low Tray Lower Limit . . . 3-165
Stacker Lower Tray Failure - H5-2n Front Home SNR . . . . . . . 3-168
Stacker Lower Tray Failure - H5-2n Rear Home SNR. . . . . . . . 3-170
Punch Failure - H5-3n SNR . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-172
Punch Failure - H5-3n Home SNR . . . . . . . . . . . . . . . . . . . . . . 3-174
Stacker Lower Tray Failure - H5-8n Eject Clamp SNR . . . . . . . 3-176
Stacker Lower Tray Failure - H5-8n Set Clamp SNR . . . . . . . . 3-178
Stacker Lower Tray Failure - H5-86 Side Regi SNR OFF . . . . . 3-181
Stapler Failure - H5-91 Staple Fail . . . . . . . . . . . . . . . . . . . . . . 3-184
Stapler Failure - H5-9n Move SNR . . . . . . . . . . . . . . . . . . . . . . 3-185
Tray 6 Logic Board Failure - H6-4 NVM R/W Error . . . . . . . . . 3-187
Tray 6 Logic Board Failure - H6-7 HCF Comm Failure . . . . . . . 3-188
Tray 4-5 Logic Board Failure - NVM. . . . . . . . . . . . . . . . . . . . . 3-189
Tray 4-5 Logic Board Failure - H7-7 Comm Failure . . . . . . . . . 3-190
Incorrect Tray 4-5 Installed - H7-8 Type Error . . . . . . . . . . . . . 3-191
Tray N Failure - H8-1, 2 Tray Size Sensor Broken . . . . . . . . . . 3-193
Tray N Failure - H8-3, 4 Tray Size Sensor Broken . . . . . . . . . . 3-194
Toner Empty- J1-2 Toner Empty . . . . . . . . . . . . . . . . . . . . . . . 3-197
No Drum Cartridge - J3-1 Drum Not Installed . . . . . . . . . . . . . 3-199
Drum Cartridge Failure - J4-1 ATC SNR Defect . . . . . . . . . . . . 3-200
Replace Drum Cartridge - J6-1 DRUM End of Life . . . . . . . . . . 3-200
Drum Cartridge Failure - J7-n Comm/NVRAM/Type Error . . . . 3-201
Replace Incorrect Drum Cartridge - J7-3 DRUM Mismatch . . . 3-203
Toner Cartridge Failure - J8-n Toner Comm/Read/Write . . . . . 3-204
Replace Incorrect Toner Cartridge - J8-3 Toner Mismatch . . . 3-205
Toner Is Low - Toner Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-206
Drum Cartridge Near End of Life - DRUM Life Near End . . . . . 3-207
4 General Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Operating System and Application Problems . . . . . . . . . . . . . . . . . . . . . . 4-2
Macintosh Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Windows Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Front Panel Display Error/Inoperable Buttons . . . . . . . . . . . . . . . . . . . . . 4-4
Low Voltage Power Supply Troubleshooting . . . . . . . . . . . . . . . . . . . . . . 4-5
Print Engine LVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Finisher LVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
AC Power Supply Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Verifying AC Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Contents vii
Print Engine Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Inoperative Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Engine Logic Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Image Processor Board Isolation. . . . . . . . . . . . . . . . . . . . . . . . 4-13
Image Processor Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
RAM Memory Fault Isolation . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
5 Print-Quality Troubleshooting
Print-Quality Problems Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Analyzing Test Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Print-Quality Defect Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Deletions (Line, Band, Spots) . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Fusing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Registration (Side to Side). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Skips/Smears. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Spots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Other Print Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Print-Quality Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Light (Undertoned) Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Blank Print (No image). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Black Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
Vertical Deletions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Horizontal Deletions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Vertical Streaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Horizontal Streaks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Spots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Unfused Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30
Damaged Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33
Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Spot Deletions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
Repeating Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
Residual Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40
Uneven Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42
Skewed Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-45
Skips and Smears . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-47
8 FRU Disassembly
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Standard Orientation of the Printer . . . . . . . . . . . . . . . . . . . . . . . . 8-2
General Notes on Disassembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Notations in the Disassembly Text . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Print Engine Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Front Left Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Top Rear Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Front Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Inner Main Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Front Door Interlock Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Upper Right Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Rear Panel Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Lower Right Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
I/P Board Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Upper Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Tray 1/MPT Rear Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Lower Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Contents ix
Option Interface Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Exit 1 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Upper Transportation and Registration . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Paper Size Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Tray 2 Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Tray 3 Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-21
Feed/Lift Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23
Tray 2 and 3 No Paper Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24
Tray 2 and 3 Level Sensor Actuator . . . . . . . . . . . . . . . . . . . . . . 8-25
Tray 2 and 3 Level Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27
Tray 2 and 3 Pre-Feed Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . 8-28
Feed Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-29
Retard Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-30
Nudger Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-31
Tray 1 Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-32
Tray 1 Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-32
Tray 1/MPT No Paper Sensor Actuator . . . . . . . . . . . . . . . . . . . 8-33
Tray 1/MPT No Paper Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . 8-34
Pick Up Gear Spring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-35
Tray 1 Pick Up Solenoid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-36
Cam Gear Spring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-36
Feed Roller Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-38
Retard Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-39
Lower Transportation and Registration . . . . . . . . . . . . . . . . . . . . . . . . . 8-40
Take Away Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-40
Door B Interlock Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-41
Take Away Roller Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-41
Door B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-43
Transfer Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-44
Door A Interlock Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-45
Door A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-46
Registration Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-46
Registration Transport Assembly. . . . . . . . . . . . . . . . . . . . . . . . 8-49
Registration Clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-51
Registration Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-52
Take Away Clutch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-53
Feed Out Sensor 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-54
Xerographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-56
Drum Cartridge Fan Intake Duct. . . . . . . . . . . . . . . . . . . . . . . . . 8-56
Drum Cartridge Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-58
Fuser Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-59
Drum Cartridge Detect Switch . . . . . . . . . . . . . . . . . . . . . . . . . . 8-60
Environmental Sensor PWB . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-64
Drum Cartridge CRUM PWB . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-70
Toner Cartridge CRUM PWB . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-71
Toner Dispense Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-71
9 Parts Lists
Serial Number Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Using the Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Print Engine Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Xerox Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-44
10 Wiring Diagrams
Print Engine Plug/Jack Designators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Plug/Jack Locator Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6
Drum and Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6
Laser Assembly and Exit PWB . . . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Fuser and Exit 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8
Tray 1/MPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-9
Registration Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . 10-10
Tray 2 & 3 Feeder Assemblies . . . . . . . . . . . . . . . . . . . . . . . . . 10-11
Print Engine Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-12
Engine Logic Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13
Image Processor Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-14
AC Accessory Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-15
LVPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-16
Print Engine Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-17
Notations Used in Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . 10-17
Print Engine General Wiring (1/2). . . . . . . . . . . . . . . . . . . . . . . 10-19
Contents xi
Print Engine General Wiring (2/2) . . . . . . . . . . . . . . . . . . . . . . 10-20
LVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-21
Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-22
Registration Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-23
Xerographics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-24
Drive/CRUM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-25
Tray 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-26
Tray 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-27
Tray 1/MPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-28
Laser Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-29
Exit 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-30
Engine Logic and Image Processor Board Interface. . . . . . . . . 10-31
Image Processor Board (1/2). . . . . . . . . . . . . . . . . . . . . . . . . . 10-32
Image Processor Board (2/2). . . . . . . . . . . . . . . . . . . . . . . . . . 10-33
A Reference
Phaser 5500 Laser Printer Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Service Diagnostics Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Service Diagnostic Tests and Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
General Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Test Print Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Printer NVRAM Adjustments Menu . . . . . . . . . . . . . . . . . . . . . . A-10
Print Engine Motors/Fan Test Menu. . . . . . . . . . . . . . . . . . . . . . A-12
Duplex Unit Motor Tests Menu . . . . . . . . . . . . . . . . . . . . . . . . . A-12
Exit 2 Motor Tests Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
Trays 4 & 5 Motor Tests Menu . . . . . . . . . . . . . . . . . . . . . . . . . A-13
Tray 6 Motor Tests Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
Finisher Motor Tests Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14
Print Engine Sensor/Switch Tests Menu . . . . . . . . . . . . . . . . . . A-15
Duplex Unit Sensor/Switch Tests Menu . . . . . . . . . . . . . . . . . . . A-16
Exit 2 Sensor/Switch Tests Menu . . . . . . . . . . . . . . . . . . . . . . . A-17
Tray 4 & 5 Sensor/Switch Tests Menu. . . . . . . . . . . . . . . . . . . . A-17
Tray 6 Sensor/Switch Tests Menu . . . . . . . . . . . . . . . . . . . . . . . A-18
Finisher Sensor/Switch Tests Menu. . . . . . . . . . . . . . . . . . . . . . A-19
Print Engine Solenoid/Clutch Tests Menu . . . . . . . . . . . . . . . . . A-20
Exit 2 Solenoid/Clutch Test Menu . . . . . . . . . . . . . . . . . . . . . . . A-21
Tray 4 & 5 Solenoid/Clutch Test Menu . . . . . . . . . . . . . . . . . . . A-21
Tray 6 Solenoid/Clutch Test Menu . . . . . . . . . . . . . . . . . . . . . . . A-21
Finisher Solenoid/Clutch Tests Menu. . . . . . . . . . . . . . . . . . . . . A-21
Controller NVRAM Access Menu . . . . . . . . . . . . . . . . . . . . . . . . A-22
Engine Logic Board Replacement Menu . . . . . . . . . . . . . . . . . . A-22
Finisher Board Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23
Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-23
Mode Select Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-24
Index
xii Phaser 5500 Printer Service Manual
Service Terms
Manual Terms
Various terms are used throughout this manual to either provide additional
information on a specific topic or to warn of possible danger present during a
procedure or action. Be aware of all symbols and terms when they are used, and
always read NOTE, CAUTION, and WARNING statements.
Consumable: Ink, toner, or print cartridge that is consumed. Customer is expected
to replace once consumed.
Routine Maintenance Item: Supply item or kit that has a limited life. Customer
is expected to replace at end-of-life.
Accessory: A single component or assembly that may be added to a printer;
however, it is NOT an option to the product.
Common Acronyms:
FRU: Field Replaceable Unit
PL: Corresponds to the FRU Parts List.
CRU: Customer Replaceable Unit
ESD: Electrostatic Discharge
Note
A note indicates an operating or maintenance procedure, practice or condition
that is necessary to efficiently accomplish a task.
A note can provide additional information related to a specific subject or add a
comment on the results achieved through a previous action.
Caution
A caution statement indicates an operating or maintenance procedure, practice or
condition that, if not strictly observed, results in damage to, or destruction of,
equipment.
Warning
A warning statement indicates an operating or maintenance procedure, practice
or condition that, if not strictly observed, results in injury or loss of life.
Safety xiii
Product Terms
Caution: A personal injury hazard exists that may not be apparent. For example, a
panel may cover the hazardous area.
Danger: A personal injury hazard exists in the area where you see the sign.
The surface is hot while the printer is running. After turning off
the power, wait 40 minutes.
00:40
Power Source
For 110 VAC printers, do not apply more than 135 volts RMS between the supply
conductors or between either supply conductor and ground. For 220 VAC printers, do
not apply more than 254 volts RMS between the supply conductors or between either
supply conductor and ground. Use only the specified power cord. This manual
assumes that the reader is a Xerox-certified service technician.
Plug the three-wire power cord (with grounding prong) into a grounded AC outlet
only. If necessary, contact a licensed electrician to install a properly grounded outlet.
If the product loses its ground connection, contact with conductive parts may cause an
electrical shock.
Disconnecting Power
Turning the power off using the On/Off switch does not completely de-energize the
printer. You must also disconnect the printer power cord from the AC outlet. Position
the power cord so that it is easily accessible during servicing so that you may power
down the printer during an emergency.
Disconnect the power plug by pulling the plug, not the cord.
Safety xv
Electrostatic Discharge (ESD) Precautions
Some semiconductor components, and the respective sub-assemblies that contain
them, are vulnerable to damage by Electrostatic discharge (ESD). These components
include Integrated Circuits (ICs), Large-Scale Integrated circuits (LSIs), field-effect
transistors and other semiconductor chip components. The following techniques will
reduce the occurrence of component damage caused by static electricity.
Be sure the power is off to the chassis or circuit board, and observe all other safety
precautions.
After removing a static sensitive assembly from its anti-static bag, place it on a
grounded conductive surface. If the anti-static bag is conductive, you may ground
the bag and use it as a conductive surface.
General Guidelines
For Xerox-certified service personnel only: Refer also to the preceding Power
Safety Precautions.
Avoid servicing alone: Do not perform internal service or adjustment of this
product unless another person capable of rendering first aid or resuscitation is present.
Use care when servicing with power: Dangerous voltages may exist at several
points in this product. To avoid personal injury, do not touch exposed connections and
components while power is on. Disconnect power before removing the power supply
shield or replacing components.
Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces and
other metallic objects could come into contact with dangerous voltages and currents.
Power source: This product is intended to operate from a power source that will
not apply more then 254 volts RMS for a 220 volt AC outlet or 135 volts RMS for a
110 volt AC outlet between the supply conductors or between either supply conductor
and ground. A protective ground connection by way of the grounding conductor in the
power cord is essential for safe operation.
Warning Labels
Read and obey all posted warning labels. Throughout the printer, warning labels are
displayed on potentially dangerous components. As you service the printer, check to
make certain that all warning labels remain in place.
Safety Interlocks
Make sure all covers and the printers Front Panel are in place and all interlock
switches are functioning correctly after you have completed a printer service call. If
you bypass an interlock switch during a service call, use extreme caution when
working on or around the printer.
Safety xvii
Servicing Electrical Components
Before starting any service procedure, switch off the printer power and unplug the
power cord from the wall outlet. If you must service the printer with power applied,
be aware of the potential for electrical shock.
Warning
Turning the power off by using the On/Off switch does not completely de-
energize the printer. You must also disconnect the printer power cord from the
AC outlet. Position the power cord so that it is easily accessible during servicing.
Warning
Do not touch any electrical component unless you are instructed to do so by a
service procedure.
S7300-02
Warning
Do not try to manually rotate or manually stop the drive assemblies while any
printer motor is running.
S7300-03
Connect the printer into an outlet on a circuit different from that which the
receiver is connected.
Route the interface cables on the printer away from the receiver
Consult the dealer, Xerox service, or an experienced radio/television technician
for help.
Changes or modifications not expressly approved by Xerox can affect the emission
and immunity compliance and could void the user's authority to operate this product.
To ensure compliance, use shielded interface cables. A shielded parallel cable can be
purchased directly from Xerox at www.xerox.com/office/5500supplies.
Xerox has tested this product to internationally accepted electromagnetic emission
and immunity standards. These standards are designed to mitigate interference caused
or received by this product in a normal office environment. This product is also
suitable for use in a residential environment based on the levels tested.
In the United States this product complies with the requirements of an unintentional
radiator in part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference; (2) this device must
accept any interference received, including interference that may cause undesired
operation.
This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications, ICES-003.
Le prsent appareil numrique n'met pas de bruits radiolectrique dpassant les
limits applicables aux appareils numriques de la classe B prescrites dans le
Rglement sur le brouillage radiolectrique dict par le ministere des
Communications du Canada, NMB-003.
Safety xix
Declaration of Conformity
Xerox Corporation, declares, under our sole responsibility that the printer to which
this declaration relates, is in conformity with the following standards and other
normative documents:
This product, if used properly in accordance with the user's instructions is neither
dangerous for the consumer nor for the environment. A signed copy of the
Declaration of Conformity for this product can be obtained from Xerox.
Safety xxi
Chapter 8 - FRU Disassembly: This section contains removal procedures for
parts listed in the print engines Field Replaceable Units (FRUs) Parts List. A
replacement procedure is included when necessary.
Chapter 9 - Parts Lists: This section contains exploded views of the print engine
FRUs as well as part numbers for items available as FRUs. Part numbers for printer
options and accessories are also included.
Chapter 10 - Wiring Diagrams: This section contains the plug/jack locations and
the wiring diagrams for the print engine.
Appendix A - Menu Maps: This section provides an illustration of the front-panel
menu as well as a listing of the Service Diagnostics tests available.
Book 2 - Options
Use Book 2 as a reference when servicing printer options. Book 2 includes
information important for the repair or replacement of option components. Use the
troubleshooting procedures in Book 1 to diagnose and isolated the problem.
Book 2 contains these sections:
Introductory, Safety, and Regulatory Information: This section contains
important safety information, regulatory requirements, and information about this
manual.
Chapter 1 - General Information: This section contains an overview of the
options available, configuration, specifications and consumables.
Chapter 2 - Theory of Operation: This section contains functional information
on each option.
Chapter 3 - FRU Disassembly: This section contains removal procedures for
parts listed in the options Field Replaceable Units (FRUs) Parts List. A replacement
procedure is included when necessary.
Chapter 4 - Parts Lists: This section contains exploded views of the option FRUs,
as well as FRU part numbers.
Chapter 5 - Wiring Diagrams: This section contains option plug/jack locations
and wiring diagrams.
Chapter
1
Printer Introduction and Overview
The Xerox Phaser 5500 Laser Printer Service Manual is the primary document used
to repair, maintain, and troubleshoot this printer. For manual updates, Service
Bulletins, knowledge base, etc., see www.xerox.com/office/partners. For further
technical support, contact your assigned Xerox Technical Support for this product.
To ensure complete understanding of this product, participation in Xerox Phaser 5500
Laser Printer Service Training is strongly recommended. To service this product,
Xerox certification for this product is required.
s5500-006
The Phaser 5500 printer combines a dual-pass, monochrome laser print engine with
an image processor supporting Adobes PostScript 3 description language. The
PCL5e, PCL6 and Oak PCL 5.0 printer languages are also supported. Print speed is
50 pages per minute at either 600 x 600 or True 1200 x 1200 dpi in 1-sided or 2-sided
modes. The printer features a bi-directional parallel interface and a USB port. The
Phaser 5500 printer provides a 100-sheet Tray 1/MPT from which specialty media,
card stock, larger format paper, and envelopes are fed. Tray 1 also supports manual
feeding. Two additional trays, Tray 2 and 3, each provide 500 sheets of capacity. The
Standard Output Tray holds 500 sheets face down.
Phaser 5500 printer options add memory, paper capacity and functionality. For
models not originally equipped, an internal Hard Drive is available for font storage,
storing print files, job collation, proof print and secure print support. A selection of
RAM memory upgrades are available to raise the installed quantity to the 512 MB
maximum. A 1000-Sheet Feeder is available with two, 500-sheet universal media
trays (Trays 4 and 5). A 2000-Sheet Feeder (Tray 6) brings the maximum input
capacity to 4,100 sheets. An Envelope Tray, replacing Tray 2, holds up to 35
envelopes. On the output side, a 3,500-sheet, high-capacity stapler/punch/stacker is
available raising the output total to 4000 sheets. A Configuration Card adds 100baseT
Ethernet networking for host communication.
Printer Configurations
Features
5500B 5500N 5500DN 5500DT 5500DX
Front View
1. Standard Output Tray
1 8 10 2. Front Door
4
3. Tray 2 and 3
4. Optional Duplex Unit
5. Tray 1/MPT
5 6. 2000-Sheet Feeder (Tray 6)
9 7. 1000-Sheet Feeder (Tray 4 & 5)
8. Finisher
9. Stacker Lower Tray
3
10.Stacker Upper Tray
2
6 5500-107
Rear View
1. Parallel Connection
2. Ethernet Connection
3. USB Connection
4. Configuration Card
5. Mode Select Port
6. Serial Debug Port
7. Ground Fault Interrupt Reset
8. Printer Power Connection
1
9. Finisher Connection
2 10.1000-Sheet Feeder Connection
11 11.Duplex Unit Connector
3 10
9
5 7
6 8
4
s5500-017
4 6
READY TO PRINT.
Information
Walk-Up Features
Printer Setup
Troubleshooting
Shutdown
1 2 3 5 7 8 9
5500-016
2. Front Panel display 7. Down Arrow button - scrolls down the menu system
5. Back button
LED States
Hard Drive
A 20 GB hard drive is available to enable the Job Collation, Saved Jobs, Proof,
Personal, and Secure Print options. The hard drive installs on the Image Processor
Board with stand-offs and connects to the board with a single data/power connector.
Additional Memory
Options provide additional RAM in 128 MB and 256 MB increments. Also available
is 16 MB of Flash Memory for fonts, forms, and macros. Both RAM and NVRAM
options install to the Image Processing board. The Startup Page and Configuration
Page list the amount of installed RAM. See Memory Specifications on page 1-11.
Exit 2
Exit 2 is required when either the Duplex Unit or Stacker/Finisher is installed. When
used in conjunction with the Duplex Unit, Exit 2 performs as a paper inverter. With
the Stacker/Finisher, Exit 2 serves as the replacement face-down exit to the top tray.
Exit 2 mounts directly above Exit 1 with spring loaded latches and guide pins.
Networking
A Configuration Card is used to enable or disable networking capabilities. This option
provides a replacement card to enable Ethernet on the base model (Phaser 5500B
printer).
s5500-012
Duplex Unit
The Duplex Unit adds two-sided printing. The Duplex Unit attaches to the left side
above Tray 1 using two twist locks. Installation of the Duplex Unit requires that the
Exit 2 Module also be added to provide reverse drive. Electrical connection to the
printer is made by an interface cable.
A
D
s5500-008
2
1
s5500-009
s5500-013
Envelope Tray
The Envelope Tray replaces Tray 2 to handle up to 35 envelopes.
s5500-014
Caution
To avoid damage to the Envelope Tray, use the Tray 2 position only.
1 3
4
2 s5500-010
Fuser 300,000
Physical Dimensions
Device Height Width Depth Weight
Print Engine 498 mm (19.6 in.) 640 mm (25.2 in.) 525 mm (20.7 in.) 41 kg (90 lbs.)
Duplex Unit 211 mm (8.3 in.) 64 mm (2.52 in.) 458 mm (18.0 in.) 1.8 kg (4 lbs.)
1000-Sheet 280 mm (11.0 in.) 540 mm (21.2 in.) 520 mm (21.1 in.) 23 kg (50 lbs.)
Feeder
Exit 2 142 mm (5.6 in.) 130 mm (5.1 in.) 460 mm (18.1 in.) 2 kg (4.4 lbs.)
Envelope Tray 76 mm (3.0 in.) 538 mm (21.2 in.) 521 mm (20.5 in.) 3.2 kg (7 lbs.)
Memory Specifications
Characteristic Specification
Supported RAM SO-DIMM 144-pin module of 128 or 256 MB. All combinations are allowed
for configurations of 128, 256, 384, and 512 MB.
Operational Clearances
Clearance Specification
118 cm 46 cm 120 cm
(46 in.) 46 cm (18 in.) (47 in.)
(18 in.)
119 cm
(47 in.) 100 cm
(39 in.)
46 cm
20 cm (18 in.)
(8 in.)
218 cm
(86 in.)
65 cm
(26 in.)
118 cm
(46 in.)
s5500-610
Continuous 50 pages per minute for plain Letter paper, simplex or duplex
Operating Printing 50 pages per minute for A4 paper, simplex or duplex
Speed
Warm-Up Time:
Sleep Mode 45 sec.
Stand By 6 sec.
Electrical Specifications
Characteristic Specification
Input Current:
Operating 12 A max. @ 120 V
8 A max. @ 240 V
Rush 100 A max.
Power Consumption:
Operating (5500DX) 1150 W max. @ 120 V, 1300 W max. @ 240 V
Low Power TBD Ron to provide BTU and Wattage
Sleep Mode 10 W max @ 120/240 V
Temperature:
Operating 5 to 32 C (41 to 95 F)
Transportation -20 to 40 C (-4 to 104 F)
Humidity (%RH)
Operating 15 to 85
Transportation 5 to 85
Altitude
Operating 0 to 2,500 meters (8,200) feet)
Transportation* 0 to 15,000 meters (49,200 feet)
Acoustic Noise
LWA(B) Engine only Bystander Position
Standby 4.0 B 22 db
Printing 7.1 B 54 db
Tray Specifications
Supported Media Tray 1,3,4,5,6 60-216 g/m2 (16 lb. bond to 133 lb. card stock)
Weights Tray 2
60-105 g/m2 (16 to 28 lb. bond)
Duplex
60-163 g/m2
2-Sided Printing
Holes Punched
Envelope Tray
These custom widths are supported with
Tray 1/MPT
stapling and hole punching: 210 mm (8.27
Tray 3-5
in.), 257 mm (10.12 in.), 297 mm (11.70
Staple
Tray 2
Tray 6
in.), 8.50 in. (216 mm), 10.50 in. (267 mm),
11.00 in. (279 mm).
Paper Size
Envelopes
2-Sided Printing
Holes Punched
Envelope Tray
These custom widths are supported with
Tray 1/MPT
stapling and hole punching: 210 mm (8.27
Tray 3-5
in.), 257 mm (10.12 in.), 297 mm (11.70
Staple
Tray 2
Tray 6
in.), 8.50 in. (216 mm), 10.50 in. (267 mm),
11.00 in. (279 mm).
Custom Width /
Custom Height
89297 mm (3.5011.70 in.)/
98127 mm (3.875.00 in.)
Paper Weight
Chapter
2
Phaser 5500 Operational Overview
The Phaser 5500 base configuration combines a dual-pass, monochrome laser print
engine with a multi-purpose Tray 1/MPT and two universal media trays, trays 2 and 3.
The Standard Output Tray holds 500 sheets facedown. Phaser 5500 options add
memory, paper capacity, and functionality. For models not originally equipped, a 20
GB Hard Drive is available. A selection of memory upgrades can raise the installed
RAM to the 512 MB maximum. Additional paper capacity is also available. Trays 4
and 5 (1000-Sheet Feeder) when installed, add two 500-sheet universal media trays.
An optional high-capacity 2000-Sheet Feeder (Tray 6) brings the maximum paper
capacity to 4,100 sheets. An Envelope Tray, replacing Tray 2, holds up to 35
envelopes. On the output side, 3500 sheet stapler/punch/stacker is available.
This section focuses on the printers operational characteristics providing detailed
descriptions of the paper path, sensors, xerographics and major system assemblies.
Operational details of the available options appear in Book 2, Phaser 5500 Printer
Options Service Manual.
Cleaning
Blade
BCR
Paper s5500-015
Main Motor
The Main Motor, through the gear and pulley, drive the Take Away Roller, Feed
Roller, Registration Roller, Fuser, and Exit 1 OCT Roller.
Main Motor
Drum Motor
The rotating force of the Drum Motor is transmitted through the gears to components
that need mechanical driving force as shown in the following flow.
Drum Motor
Transfer Roller
s5500-021
Registration Roller
Transfer Roller
Drum
CRU
Heat Roller
Pressure Roller
Fuser
Face Up Roller
Invert Roller Exit Pinch Rollers
Exit 2
Tray 2
Pinch Roller
Tray 5
Take Away Rollers
Feed Rollers
Retard Rollers s5500-233
Tray 1/MPT
When feeding media from Tray 1/MPT, the control logic instructs the mechanical
drive to activate the Feed Roller. When the control logic calls for paper feed, it sends
a feed signal to momentarily energize the Tray 1/MPT Pick-up Solenoid causing the
Feed Roller to rotate. When the Feed Roller contacts the paper, a sheet is fed into the
gap between the Feed Roller and the Pinch Rollers.
Stacker Upper
Tray
Exit 1
Compiler Tray
Stapler
s5500-024
Horizontal Transport
When either the Stacker Upper or Lower Trays are designated as the output location,
the Exit 1 Exit Gate opens and paper is fed from Exit 1 to the Horizontal Transport.
The Horizontal Transport motor is activated by Horizontal Transport PWB to drive
the two feed belts running between the Left and Right Shaft assemblies. The paper is
held between the belts and pinch rollers located on the inside of Door F.
To Finisher
From Exit 1
Belt
Entrance Sensor Exit Sensor
s5500-025
Paper fed from the Horizontal Transport is drawn into the Finisher by the Entrance
Roller driven by the Finisher Transport Motor. The paper next passes through the
Punch, if installed, then is directed either up or down by the Transfer Gate. The
Transfer Gate is switched by the Transfer Gate Solenoid controlled by signals
received from the Engine Logic Board.
Paper output to the Stacker Upper Tray is directed upwards by the Transfer Gate and
drawn along the paper path by the two Transfer Rollers. The paper exits the Finisher
by being driven into the Stacker Upper Tray by the Top Exit Rollers.
Paper punched, stapled, offset, or sent to the Stacker Lower Tray is directed down by
the Transfer Gate. For print jobs not receiving any Finisher processing, paper travels
across the Buffer Roller, Buffer Gate, and is drawn out of the Finisher into the Stacker
Lower Tray by the Lower Exit Rollers. For Punch operations, the paper is drawn
across the Buffer or Transfer Rollers, then reversed to back into the Punch guide.
After the sheet is punched, it moves out of the Punch and depending on the job, either
moves upward to the Stacker Upper Tray or continues to the Stapler. For compiled,
stapled, or offset print jobs, the Buffer Gate is raised by the Buffer Gate Solenoid
directing the sheet around the circumference of the Buffer Roller and into the Buffer
Path. The first sheet of each set is held in the Buffer Path until the second sheet arrives
at the Buffer Gate. When the second sheet arrives, both sheets are drawn towards the
Exit Clamp by the lower Exit Rollers and are clamped and either ejected into the
Stacker Lower Tray or loaded into the Compiler Tray for tamping and offset.
Wait Sensor
Registration Sensor
Sensor Types
The types of sensors used vary with function. In general, there are three types in use:
Photo Sensors
Two types of photo sensors are used, photo-reflective and photo-receptive. Photo-
reflective sensors use light reflected back from an object to detect its presence. Photo-
receptive sensors use an actuator or the object itself to block the light path to detect an
object or condition.
Photo-reflective sensors have the light emitter and light receiver aligned on a single
surface. Output of the photo-receptor is High (> +4.5 V) when light is being reflected
back and Low (< +.3 V) when it isnt. Photo-receptive sensors consist of a LED in one
arm of a U-shaped holder, and a photo-transistor in the other arm. When the sensing
area is vacant, nothing is between the arms of the sensor, light falls on the photo-
receptor sending the signal High. If the light is interrupted, the photo-transistor goes
Low. The figure below shows a typical photo-receptive sensor with the Hooks
(catches) used to secure the sensor to its bracket.
Hooks
Hook
Sensor Bracket
Microswitches
Microswitches are used primarily as cover interlocks in the printer. They are in a
normally open state, and close when actuated. A bank of microswitches is used to
detect paper size in the universal trays. Microswitches also employ hooks or catches
for retention in the bracket or frame. The figure illustrates a typical microswitch.
Thermistor
Thermistors have a known value of resistance whose value varies with temperature.
Used primarily in the Fuser for temperature sensing.
A fourth sensor in use is the antenna used to communicate with the Drum and Toner
Cartridge CRUMs.
This list briefly describes the type and function of sensors and switches used to
determine operational status and detect jams or failures.
List of Sensor and Interlock Functions
Door E Interlock
Door A Interlock
Door D Interlock
Door B Interlock
Tray 6
Pre Feed Sensor
Door J Interlock
Tray 6
Paper Size Sensors
Door C Interlock
Tray 6
Docking Interlock
s5500-584
F/O Sensor #6
Paper Size
Switch
Xerographics
Drum Cartridge
The Drum Cartridge is located behind the Front Door and is a customer-replaceable
item. The Drum Cartridge has a maximum drum cycle count of 240,000. The number
of drum cycles per page and the prints available varies according to the customers
usage patterns. The Drum Cartridge Life specification of 60,000 prints is based on an
average job length of six, single-sided pages.
As an example of how job length effects the Drum Cartridge Life count, a continuous
print job having a job length of 500 to 1000 pages results in a drum cycle count of 3.2
cycles per page. At 3.2 drum cycles per page, the Drum Cartridge Life count increases
to 75,000 prints. However, if the customer were to print mostly single page jobs, the
drum cycle count increases to 7.68 drum cycles per page reducing the Drum Cartridge
Life count to 31,250 prints.
To better understand how the Drum Cartridge operates, the name and function for
each Drum Cartridge component is listed below.
Component Function
Bias Charge Roller (BCR) The BCR uniformly distributes electrical charges over the drum
surface, and erases the previous charge pattern.
Component Function
Magnetic Roller A thin layer of developer and toner adheres to the surface of this
roller, which transports the toner to the Drum surface.
Charging and Metering The CM Blade spreads a thin, even layer of developer and toner
(CM) Blade over the Magnet Roller, and applies negative charges to the
toner triboelectrically.
Cleaning Blade The Cleaning Blade removes toner remaining on the Drum.
Drum Cartridge
s5500-029
Additional details on the Drum Cartridge function appears in the Summary of the
Printing Process on page 2-2.
Transfer Roller
The Transfer Roller is driven by being held in direct contact with the Drum Cartridge.
When paper moves between the Transfer Roller and Drum, the Transfer Roller
applies a positive charge to the rear surface of the paper. The negatively charged,
developed image on the drum is attracted by the positive charge on the rear surface of
the paper. Thus, the developed image is transferred from the surface of the drum to the
surface of the paper. The Detack Saw, located adjacent to the Transfer Roller, helps to
separate the paper from the drum surface.
Left
s5500-607
Toner Dispense
Dispense Assembly
Tube
s5500-594
s5500-596
Laser Assembly
The Laser Assembly interprets signals from the Image Processor Board and scans the
surface of the drum with a dual-beam laser to create a latent image. The dual-beam
laser scans from one end of the drum surface to the other while being turned off and
on forming a single line of a latent image. The resolution of the dual-beam laser is
either 600 dpi or 1200 dpi and is determined by the customer setting. Both beams are
always on. For 600 dpi, both beams receive the same data. For 1200 dpi, the beams
receive different data resulting in a smaller pixel size.
The Scanner Motor turns on when it receives a signal, and turns off after printing
ends. The Scanner Motor remains off in the standby and power-saving states.
Polygon Mirror
Scanner Motor
s5500-030
The Laser Assembly is field replaceable and contains the laser diodes, scanner
motor/mirror, and several lenses and mirrors.
The Laser Assembly reflects the laser beam so it strikes the Drum.
Caution
Never remove the cover from a Laser Assembly for any reason - contamination
may result.
The Laser Assembly consists of four components: the Laser Diode (LD) Assembly,
the Scanner Assembly, Lenses and Mirrors, and the Start of Scan (SOS) board.
Component Function
Laser Diode Assembly Produces two laser beams that are turned on and off according
to the print data signal.
Start of Scan Board When the laser beams strike the sensor on the SOS board, the
signal generated indicates the initial position of the scan. The
initial position where a scan is started on each line is detected.
Print mode Turns On upon receiving the signal from the controller, and turns
Off after a preset time has passed from the end of printing. Also
turns Off if a print command is not received within 30 seconds
from the reception of the signal.
The Scanner Motor starts rotating as the Laser Assembly warms up. The SOS signal
is sampled at intervals of 100 ms. If the obtained value is smaller than the Ready
reference value three consecutive times, the warm-up of the Laser ends. (The Scanner
Motor is rotating at a constant speed.)
Laser Assembly
Reference Value Description
Ready reference value SOS signal interval (equivalent to 98% or more of the rated rpm of
the Scanner Motor)
Fail reference value SOS signal interval (equivalent to 90% or less of the rated rpm of
the Scanner Motor)
Rear Thermistor
Main Heater Rod
Center Thermistor
Pressure Roller
Thermistor Heater Rods
Pressure Roller
Heat Roller
Thermostat s5500-032
The Fuser receives its drive from the Motor Assembly. After the toner image is
applied to the paper, the paper passes through the Fuser. The Pressure Roller is
pressed against the Heat Roller to melt the toner and bond the image to the paper.
To better understand Fuser errors, Fuser components are described below.
Fuser Components
Component Function
Heat Roller The Heat Roller is a metal tube with a coated surface and a
Heater Assembly inside. As paper passes between the Heat
Roller and Pressure Roller, the heat fuses the toner to the paper.
Pressure Roller The Pressure Roller is a metal shaft coated with sponge rubber.
It maintains pressure on the paper passing between it and the
Heat Roller. This pressure bonds the melted toner to the paper.
Component Function
Heater Rods The Heater Rods are quartz glass tubes containing heater coils.
The Main Heater Rod heats the entire length of the Heat Roller,
and the Dual Sub-Heater Rods heat the center portion of the
Heat Roller.
Temperature Sensors These are Thermistors having a known value of resistance that
varies with temperature. There are three Temperature Sensors
in the Fuser. One is located at the center of Heat Roller, the
other is located where the edge of a letter size sheet of paper
comes through. The third is located at the center of the Pressure
Roller. The sensors monitor the surface temperature of the Heat
and Pressure Rollers.
Heat-Roller Fingers The fingers peel the leading edge of the paper from the Heat
Roller.
Heat-Roller Diode This diode discharges negative charge on the Heat Roller that
may deteriorate the toner image on the paper during fixing.
Fuser Exit Sensor This sensor detects the arrival of the paper at the exit area
behind the Fuser. When paper is present, the signal /EXIT is
Low.
Paper jam
Cover Open - Doors A, B, C, D, Front Door
During the Standby period, the Control Thermistor does not detect the required
temperature even when the specified time has passed.
During the Standby period, the Control Thermistor does not detect the required
temperature even when the specified time has passed.
During idling after power-on, the Control Thermistor does not detect the idling
stop temperature even after the specified time has passed.
During print, the Control Thermistor does not detect the required temperature
even when the specified time has passed.
During print, the Control Thermistor does not detect the required temperature
even when the specified time has passed.
After 50 sheets of continuous printing on thick paper (Thick Paper Mode 1), the
Fuser lamp turns off, the Main Motor stops, and the fans rotate at full speed until
the temperature drops. The process for Thick Paper Mode 2 is the same, except
that it occurs after 30 sheets of continuous printing.
When an abnormally high temperature is detected, the printer stops the print job
and enters the following cool-down process, which continues until the target
Control Temperature is reached.
Temperature
Paper Type
Low Medium High Extra High
Plain, Plain Paper Plain Paper Thick Paper Thick Paper
Letterhead, Mode 1 Mode 1 (Default) Mode 1 Mode 2
Colored,
Special
Transparency Transparency Plain Paper Plain Paper Thick Paper
Paper Mode Mode 2 Mode 1 Mode 1
(Default)
Labels Plain Paper Thick Paper Thick Paper Thick Paper
Mode 1 Mode 1 Mode 4 (Default) Mode 2
Card Stock, Plain Paper Plain Paper Thick Paper Thick Paper
Envelopes Mode 2 Mode 1 Mode 1 (Default) Mode 2
Prepunched Plain Paper Plain Paper Thick Paper Thick Paper
Mode 2 Mode 1 and Mode 1 Mode 2
(Default)
1 2 Transparency
Mode
Thin Paper Normal Paper
o
Start Temp ( C) Max (Cold) Min (Hot) Max (Cold) Min (Hot) Max (Cold) Min (Hot)
Number 1~3 208 198 213 203 188 185
of 4 ~ 10 207 197 212 202 187 185
Sheets
11 ~ 30 206 196 211 201 186 185
in
Print 31 ~ 50 205 195 210 200 185 185
Run 51 ~ 99 205 195 210 200 185 185
100 ~ 150 205 195 210 200 185 185
> 150 205 195 210 200 185 185
1 2 3 4
Mode
Letter, COM10 Label
Start Temp (o C) Max Min Max Min Max Min Max Min
(Cold) (Hot) (Cold) (Hot) (Cold) (Hot) (Cold) (Hot)
Number 1~3 218 210 223 215 225 215 218 215
of 4 ~ 10 217 210 222 215 224 215 217 215
Sheets
11 ~ 30 216 210 221 215 223 215 216 215
in
Print 31 ~ 50 215 210 220 215 222 215 215 215
Run 51 ~ 99 215 210 220 215 222 215 215 215
100 ~ 150 215 210 220 215 222 215 215 215
> 150 215 210 220 215 222 215 215 215
Trays
Standard trays include the 100-sheet, multi-purpose Tray 1/MPT and two 500-sheet
universal trays, Trays 2 and 3. The trays adjust to accept various paper sizes.
Tray 1/MPT
The Tray 1/MPT Feeder feeds paper into the printer. The printers Main Motor drives
the Tray 1/MPT Feed Roller to feed paper from the tray. Tray 1/MPT components
include:
Feed Roller that feeds paper from Tray 1/MPT.
Drive Roller that feeds paper into the printer.
Pick-up Solenoid that engages the Main Motor to the Feed Roller.
No Paper Sensor that detects whether paper is in Tray 1/MPT.
Paper Size Sensor detects the position of the Side Guides and reports the width of
paper in Tray 1.
Feed Roller
Pick Up Solenoid
Paper Size Sensor s5500-035
Tray 1/MPT incorporates a single set of guides to establish paper width. The time
required for the paper to clear the No Paper Sensor identifies the papers length. When
media is placed in Tray 1/MPT, the leading edge strikes the actuator of the No Paper
Sensor indicating the presence of paper. As the last sheet of paper is fed from the tray
the actuator drops through an opening indicating No Paper remains in the tray.
End Guide
Bottom Plate
Front Side Guide
s5500-033
The following table provides the switch states corresponding to the pre-defined paper
sizes. The switches are denoted by SW1, SW2, SW3, SW4 and SW5,
respectively, when viewed from the left side.
Feed/Lift Motor
Level Sensor
Feeder Assembly
Tray
s5500-036
The Feeders Level Sensor uses an actuator to determine whether paper in the tray is
lifted to the feeding position. As the level of paper drops, the flag of the actuator
enters the Level Sensors sensing area, triggering the Feed/Lift Motor to raise the
Bottom Plate. The Feeders Feed/Lift Motor raises the Bottom Plate by rotating the
Lift-up Shaft through the Gear (13T/60T) and Sector Gear (60T).
Gear
13T/60T s5500-034
The paper supply and path are monitored by these sensors located on the Tray 2 and
Tray 3 Feeders.
Level Sensor
The Level Sensor uses an actuator to determine whether paper in the tray is lifted
to the optimum feeding position. When the flag of the actuator leaves the sensing
area, the sensor detects that the paper has been lifted.
Pre-Feed Sensor
The Pre-Feed Sensor detects a paper jam in the tray by the paper position and
sensor transition time.
No Paper Sensor
The No Paper Sensor uses an actuator to determine whether the tray is empty.
When the actuator lowers, the No Paper Sensor signal goes High indicating an
empty tray.
Exit Gate
Exit PWB
Fuser Exit
Sensor
Offset
Motor
Belt
Motor Assembly
Rear
s5500-597
Exit Gate
The Exit Gate switches the paper path. When the Exit Gate is in its resting
position, paper is fed to the Standard Output Tray or Horizontal Transport. When
it is lowered by the Exit Gate Solenoid, paper is fed to Exit 2. The Exit Gate is
operated by the Exit Gate Solenoid located in the Exit 2 module.
OFFSET MOTOR
OFFSET GEAR
OCT CHUTE
OCT ROLLER
s5500-039
Exit PWB
The Exit PWB controls paper feeding and reports sensor/switch information back
to the Engine Logic Board. The Exit PWB also controls the Exit 2 module when
attached.
Paper Weight
Controls paper exiting the Exit module. Removed from printers equipped with a
Horizontal Transport.
Motor Assembly
This assembly includes two motors. One provides the drive for paper transport
and a second drives the Drum Cartridge. The assembly gets +24 VDC power
from the LVPS. The motor enable and speed control signals come from the
microprocessor on the Engine Logic Board.
Main Motor
Drum Motor
Motor Assembly
s5500-040
s5500-596
Image
Processor
Board
Door B
Interlock
Engine Logic
LVPS Board
HVPS
GFI Breaker s5500-041
Exit PWB
Specialized operational control of both Exit 1 and 2.
Printer parameters are held by non-volatile memory located in both these boards.
Hard Drive
s5500-042
Exit PWB
s5500-044
HVPS
The HVPS provides high AC and DC voltages to Xerographic components.
s5500-043
LVPS
The Low-Voltage Power Supply (LVPS) generates low voltages (+5 V and +3.3 V for
logic circuits, +5 V for Laser Diodes, and +24 V for motors/clutches) from AC power.
It also contains the Fuser Relay to switch AC power to the Heater Rod of the Fuser.
LVPS
s5500-045
AC Accessory Panel
Reset Switch
GFI Breaker
s5500-046
Chapter
3
Introduction
This chapter describes the printers self-diagnostic capabilities and includes methods
to identify and remedy reported printer problems. The diagnostic routines report
problems using error messages and fault codes displayed on the Front Panel, logged
in the Service Usage Profile, listed on the Startup Page or by flashing LEDs. These
error indications serve as the entry point into the troubleshooting process. Printer
problems not directly indicated by or associated with an error message or fault code
are covered in Chapter 4, General Troubleshooting. Print-quality problems are
covered in Chapter 5, Print-Quality Troubleshooting.
Servicing Instructions
These instructions are an overview of the Steps a service technician should take, using
this manual, to service the print engine and options. If you choose not to use these
Steps, it is recommended that you start at the appropriate troubleshooting procedure
and proceed from there. When servicing the printer, always follow the safety
measures detailed in Service Safety Summary on page xvii.
Use the troubleshooting procedures to find the root cause of the problem.
Use Service Diagnostics to check the printer and optional components.
Use the Wiring Diagrams and Plug/Jack Locator to locate test points.
Take voltage readings as instructed in the appropriate troubleshooting
procedure.
Test the printer to verify the problem is corrected and no new problems arose.
Fault Fault
Test Code Type Description
SDRAM 1 Hard This test fails if the Boot Loader finds faulty or no RAM.
I/O ASIC 3 Hard This test determines if the I/O chip is functioning properly.
Memory 4 Hard This test checks 64-bit reads and writes to RAM memory.
CPU 12 Hard This test checks that each CPU interrupt source is
Interrupts functioning.
USB 13 Hard This test checks that the USB core is functioning properly.
RTC (3 tests) 14 Soft These tests check the functionally of the Real Time Clock for
a number of conditions.
RAM DIMM 15 Soft This test examines bad or incompatible RAM DIMMs.
Presence
Install more 16 Soft Checks that there is at least 64 MB of memory installed and
RAM ignores more than 512 MB.
Too much 17 Soft Checks that there is no more than 512 MB of memory
RAM installed.
IDE Disk 20 Soft Checks the disk controller core, and runs a DIAGNOSE
command on the hard drive.
Hardware Failure:
<device>:
General Failure
IDE Disk
For Real Time Clock errors, replace the Image Processor Board. For IDE Disk errors,
replace the Hard Drive. For memory errors, see "RAM Memory Fault Isolation" on
page 4-15.
5+5+5+5+1+1 22: ENGINE Communication with print engine has failed. Check the
COMMAND connection to the Engine Logic Board, then go to Image
Processor Isolation on page 4-13.
Engine Errors
This table lists the fault codes used to identify engine errors in the Service Usage
Profile. Fault codes are numeric for Engine Errors (Line item 262).
Fault Fault
Code Error Code Error
4 Stapler Failure (H5-91, 95, 96) 19 Main Motor Failure (U0-1, U1-1)
If Engine Error codes appear in either the Engine Error Log or on the Front Panel, use
the Fault Code to find the corresponding troubleshooting procedure in the Error
Message Summary table.
Jam at D C8-6 10
Door H
Door E Door F
Door A
Door D
Door G
Door J
Door C Door B
s5500-614
Print Service Menu Map Prints the Service Diagnostics menu map to aid menu navigation.
General Status Query information about the status, versions, and counts.
Engine NVRAM Adjustments Adjust registration in the process or scan direction on each tray.
Motors/Fan Tests These tests exercise each pint engine motor or fan.
Duplex Unit Motor Tests Tests the Duplex motor at two speeds.
Exit 2 Motor Tests Tests the Exit and Offset motors of Exit 2.
Tray 4 & 5 Motor Tests Tests the Feed/Lift and Take Away motors.
Tray 6 Motor Tests Tests the Feed/Lift and Take Away motors.
Finisher Motor Tests Tests the Horizontal Transport, Finisher, Stapler, and Punch.
Engine Sensor/Switch Test Tests print engine sensor status and operation.
Duplex Sensors/Switch Tests the Wait sensor and Door D Interlock Switch.
Exit 2 Sensor/Switch Tests Exit 2 sensors and the Door E Interlock Switch.
Tray 4 & 5 Sensor/Switch Tests Tray 4 & 5 sensors and the Door C Interlock Switch,
Solenoid/Clutch Tests Tests solenoid and clutch function in the print engine.
Exit 2 Solenoid Test Tests the functionality the Exit 2 Exit Gate solenoid.
Tray 4 & 5 Clutch Test Tests the function of the Take Away Clutch.
Tray 6 Solenoid Test Tests the Tray 6 Nudger solenoid at low and high power.
Finisher Solenoid and Clutch Tests each Finisher solenoid and the Set Clamp Clutch.
Tests
IP NVRAM Access This allows you to reset the PostScript or all NVRAM.
Engine Logic Board Save/Restore NVRAM from the Engine Logic Board.
Replacement
UP Scrolls up one menu item within a menu list. This control does not wrap.
Used to increment data in tests requiring user input.
PWB Printed Wire Board Used to describe a circuit board (Tray 6 PWB).
Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page
Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page
Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page
Tray Paper Guide Does Not H4-1 Tray 2 Paper Size Error - 3-155
Match Size Menu H4-2 Tray 3 Paper Size Error - 3-155
H4-3 Tray 4 Paper Size Error - 3-157
H4-4 Tray 5 Paper Size Error - 3-157
Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page
Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page
Engine Jam Go to
Front Panel Message Service Diagnostics Message Error Error Page
Stated Measured
4 Run Test Prints from all input trays: Go to the procedure Go to Step 5.
1. In the Main Menu, select for that error
Troubleshooting and press OK. message or code.
2. Select Print Quality Problems and
press OK.
3. Select Test Prints and press OK.
Does the printer display an error
message or code while printing?
5 Check for +24 V to the Motor Assembly. Replace the Motor Replace the
Is there +24 V across P/J214-1/-2 (+) <=> Assembly Engine Logic
ground? (page 8-84). Board
(page 8-89).
8 Check for +24 V to the Motor Replace the Motor Replace the
Is there +24 V across P/J214-1/-2 (+) <=> Assembly Engine Logic
ground? (page 8-84). Board
(page 8-89).
Drum Cartridge Print Engine P/J Laser and Exit PWB (page 10-7)
Laser Assembly Print Engine laser Assembly Wiring (page 10-29)
Engine Logic Board PL5.1 Laser, CRU and Toner Dispense (page 9-32)
PL8.1 Print Engine Electrical (page 9-40)
8 Check for +24 V to the Laser. Replace the Laser Replace the
Is there +24 V across P/J130-5 (+) <=> Assembly Engine Logic
ground? (page 8-74). Board
(page 8-89).
5 Check continuity between the Laser and Go to Step 6. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J140 <=> P/J406?
6 Check continuity between the Laser and Go to Step 7. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J130 <=> P/J406?
8 Check for +24 V to the Laser. Replace the Laser Replace the
Is there +24 V across P/J130-5 (+) <=> assembly Engine Logic
ground? (page 8-74). Board
(page 8-89).
The Fuser failed to reach temperature within the warm-up period. Possible faults are:
During the Warm-Up period, the Control Thermistor does not detect the
Ready temperature even when the specified time has passed.
During the Standby period, the Control Thermistor does not detect the
required temperature even when the specified time has passed.
During the Standby period, the Control Thermistor does not detect the
required temperature even when the specified time has passed.
During idling after power-on, the Control Thermistor does not detect the
idling stop temperature even after the specified time has passed.
During print, the Control Thermistor does not detect the required
temperature even when the specified time has passed.
11 Check continuity between the Fuser and Go to Step 12. Repair the wiring.
LVPS.
Is there continuity on each wire
between P/J600 <=> P/J6?
13 Check the LVPS and the Engine Logic Replace the Connect P/J401
Board connection. Engine Logic and P/J525.
Are P/J401 and P/J525 connected? Board
(page 8-89).
6 Check continuity between the Fuser and Go to Step 7. Repair the wiring.
LVPS.
Is there continuity on each wire
between P/J600 <=> P/J6?
Note
Following display of this error, leave power applied for 7 minutes, then cycle
printer power. If the error reoccurs, proceed with troubleshooting procedure.
4 Check the Fuser Fan connection (CN102). Go to Step 5. Connect the Fan.
Is the Fan connected?
5 Check continuity between the Fan and Go to Step 6. Replace the Fan
Motor Assembly (CN102). (page 8-59).
Is there continuity on each wire?
6 Check for +24 V to the Fuser Fan. Replace the Fan Replace the
Is there +24 V across CN102-3(+) <=> (page 8-59). Engine Logic
ground? Board
(page 8-89), then
replace the Motor
Assembly.
Troubleshooting Reference
Troubleshooting Procedure
7 Check for +24 V at the Dispense Motor Replace the Replace the
Is there +24 V across P/J216-1 (+) <=> Dispense Motor Engine Logic
ground? (page 8-73). Board
(page 8-89).
Drum Cartridge Print Engine P/J Drum and Toner Cartridge (page 10-6)
Fan Print Engine Xerographics Wiring (page 10-24)
Engine Logic PL5.1 Laser, CRU and Toner Dispense (page 9-32)
Board PL8.1 Print Engine Electrical (page 9-40)
5 Check continuity between the Fan and Go to Step 6. Replace the Fan
Engine Logic Board. (page 8-58).
Is there continuity on each wire?
7 Test the Drum Cartridge Fan. Replace the Fan Replace the
Run the Service Diagnostic Drum (page 8-58) Engine Logic
Cartridge Fan test. Board
Does the Fan receive the voltage from (page 8-89).
the test?
1 Does the error occur when the power is Go to Step 2. Problem solved.
cycled?
3 Does the error reoccur when power is Replace the Problem solved.
applied? Engine Logic
Board
(page 8-89).
9 Check continuity between the Registration Go to Step 10. Repair the wiring.
Clutch and Engine Logic Board.
Is there continuity on each wire
between P/J215 <=> P/J403?
10 Check for +24 V to the Registration Clutch. Go to Step 11. Replace the
Is there +24 V across P215-2 (+) <=> Engine Logic
ground? Board
(page 8-89).
Fuser Exit Sensor Print Engine P/J Drum and Toner Cartridge
Registration Clutch (page 10-6)
Take Away Roller Print Engine Exit 1 Wiring (page 10-30)
Exit PWB PL4.1 Transportation and Registration (page 9-22)
Engine Logic Board PL4.5 Registration (page 9-30)
PL6.1 Laser, CRU, and Toner Dispense (page 9-32)
PL8.1 Print Engine Electrical (page 9-40)
5 Check continuity between the Fuser Exit Go to Step 6. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J125 <=> P/J410?
6 Check for +5 V at the Fuser Exit Sensor. Replace the Fuser Replace the
Is there +5 V across the sensor Exit Sensor Engine Logic
connectors P/J125-3 <=> ground? (page 8-77) Board
(page 8-89).
9 Check continuity between the Registration Go to Step 10. Repair the wiring.
Clutch and Engine Logic Board.
Is there continuity on each wire
between P/J215 <=> P/J403B?
10 Check for +24 V to the Registration Clutch. Go to Step 11. Replace the
Is there +24 V across P215-2 (+) <=> Engine Logic
ground? Board
(page 8-89).
Fuser Exit Sensor Print Engine P/J Drum and Toner Cartridge
Take Away Roller (page 10-6)
Engine Logic Board Print Engine Fuser Wiring (page 10-22)
Fuser PL4.1 Transportation and Registration (page 9-22)
PL6.1 Fuser and Exit 1 (page 9-34)
PL8.1 Print Engine Electrical (page 9-40)
7 Check continuity between the Fuser Exit Go to Step 8. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J125 <=> P/J410?
8 Check for +5 V to the Fuser Exit Sensor. Replace the Fuser Replace Engine
Is there +5 V across J125-3 (+) <=> Exit Sensor Logic Board
ground? (page 8-77). (page 8-89).
Fuser Exit Print Engine P/J Drum and Toner Cartridge (page 10-6)
Sensor Print Engine Fuser Wiring (page 10-22)
Engine Logic PL6.1 Fuser and Exit 1 (page 9-34)
Board PL8.1 Print Engine Electrical (page 9-40)
4 Check continuity between the Fuser Exit Go to Step 5. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J125 <=> P/J410?
5 Check for +5 V at the Fuser Exit Sensor. Replace the Fuser Replace the
Is there +5 V across the sensor Exit Sensor Engine Logic
connectors P/J125-3 <=> ground? (page 8-77). Board
(page 8-89).
Fuser Exit Sensor Print Engine P/J Fuser and Exit 1 (page 10-8)
Exit 2 Exit Sensor Print Engine Fuser Wiring (page 10-22)
Exit 1 OCT Roller Exit 2 Plug/Jack Locator (page 5-15)
Exit 1 Motor Exit 2 Sensor/Fan Wiring(page 5-18)
Exit PWB PL6.1 Fuser and Exit 1 (page 9-34)
Engine Logic Board PL8.1 Print Engine Electrical (page 9-40)
LVPS PL24.2 Exit 2 Tray Guide Assembly (page 4-40)
7 Check continuity between the Fuser Exit Go to Step 8. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J125 <=> P/J410?
8 Check for +5 V at the Fuser Exit Sensor. Replace the Fuser Replace the
Is there +5 V across the sensor Exit Sensor Engine Logic
connectors P/J125-3 <=> ground? (page 8-77). Board
(page 8-89).
11 Check continuity between the Exit 2 Motor Go to Step 12. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J206 <=> P/J432?
12 Check for +24 V to the Exit 1 Motor. Replace the Exit 1 Go to Step 13.
Is there +24 V across P206-5 (+) <=> Offset Motor
ground? (page 8-80).
13 Check the connection between the Exit Go to Step 14. Connect P/J431
PWB and Engine Logic Board, and P/J421.
Are P/J431 and P/J421 connected?
14 Check continuity between the Exit PWB Go to Step 15. Repair the wiring.
and the Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?
15 Check the connection between the Exit Go to Step 16. Connect P/J430
PWB and the LVPS. and P/J526.
Are P/J430 and P/J526 connected?
16 Check continuity between the Exit PWB Go to Step 17. Repair the wiring.
and the LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?
17 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).
19 Check the Exit 2 Exit Sensor connection. Go to Step 20. Connect the
Are P/J112, P/J606B, and P/J434 sensor.
connected?
20 Check continuity between the Exit 2 Exit Go to Step 21. Repair the wiring.
Sensor and Exit PWB.
Is there continuity on each wire
between P/J112 <=> P/J434?
21 Check for +5 V at the Exit 2 Exit Sensor. Replace the Exit Go to Step 22.
Is there +5 V across the sensor Sensor
connectors P/J112-3 <=> ground? (page 3-102).
22 Check the connection between the Exit Go to Step 23. Connect P/J431
PWB and Engine Logic Board. and P/J421.
Are P/J431 and P/J421 connected?
23 Check continuity between the Exit PWB Go to Step 24. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?
24 Check the connection between the Exit Go to Step 25. Connect P/J430
PWB and the LVPS. and P/J526.
Are P/J430 and P/J526 connected?
25 Check continuity between the Exit PWB Go to Step 26. Repair the wiring.
and the LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?
26 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).
Exit 2 Exit Sensor Print Engine P/J Engine Logic Board (page 10-13)
Exit 2 Motor Print Engine Exit 1 Wiring (page 10-30)
Exit 2 OCT Roller PL8.1 Print Engine Electrical (page 9-40)
Exit 2 FU Roller Phaser 5500 Printer Options Service Manual
Exit 2 Inv Roller Exit 2 Plug/Jack Locator (page 5-15)
Exit PWB Exit 2 General Wiring (page 5-7)
Engine Logic Board PL24.1 Exit 2 L/H Upper Chute (page 4-38)
LVPS PL24.2 Exit 2 Tray Guide Assembly (page 4-40)
13 Check continuity between the Exit Sensor Go to Step 14. Repair the wiring.
and Exit PWB.
Is there continuity on each wire
between P/J112 <=> P/J434?
14 Check for +5 V at the Exit Sensor. Replace the Exit 2 Go to Step 15.
Is there +5 V across the sensor Sensor
connectors P/J112-3 <=> ground? (page 3-102)
15 Check the connection between the Exit Go to Step 16. Connect P/J431
PWB and Engine Logic Board, and P/J421.
Are P/J431 and P/J421 connected?
16 Check continuity between the Exit PWB Go to Step 17. Repair the wiring.
and the Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?
17 Check the connection between the Exit Go to Step 18. Connect P/J430
PWB and the LVPS. and P/J526.
Are P/J430 and P/J526 connected?
18 Check continuity between the Exit PWB Go to Step 19. Repair the wiring.
and the LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?
19 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).
22 Check continuity between the Exit 2 Motor Go to Step 23. Repair the wiring.
and Exit PWB.
Is there continuity on each wire
between P/J208 <=> P/J433?
23 Check for +24 V to the Exit 2 Motor. Replace the Exit 2 Go to Step 24.
Is there +24 V across P208-5 (+) <=> Motor
ground? (page 3-104).
24 Check the connection between the Exit Go to Step 25. Connect P/J431
PWB and Engine Logic Board. and P/J421.
Are P/J431 and P/J421 connected?
25 Check continuity between the Exit PWB Go to Step 26. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?
26 Check the connection between the Exit Go to Step 27. Connect P/J430
PWB and the LVPS. and P/J526.
Are P/J430 and P/J526 connected?
27 Check continuity between the Exit PWB Go to Step 28. Repair the wiring.
and the LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?
28 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).
Exit 2 Exit Sensor Print Engine P/J Engine Logic Board (page 10-13)
Exit PWB Print Engine P/J Laser and Exit PWB (page 10-7)
Engine Logic Board Print Engine Exit 1 Wiring (page 10-30)
LVPS Phaser 5500 Printer Options Service Manual
Exit 2 Plug/Jack Locator (page 5-15)
Exit 2 General Wiring (page 5-7)
PL8.1 Print Engine Electrical (page 9-40)
PL24.2 Exit 2 Tray Guide Assembly (page 4-40)
4 Check continuity between the Exit Sensor Go to Step 5. Repair the wiring.
and Exit PWB.
Is there continuity on each wire
between P/J112<=> P/J434?
7 Check continuity between the Exit PWB Go to Step 8. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?
9 Check continuity between the Exit PWB Go to Step 10. Repair the wiring.
and LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?
10 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).
Duplex Wait Sensor Print Engine P/J Engine Logic Board (page 10-13)
Exit 2 Motor Print Engine Exit 1 Wiring (page 10-30)
Exit 2 OCT Roller PL8.1 Print Engine Electrical (page 9-40)
Exit 2 FU Roller Phaser 5500 Printer Options Service Manual
Exit 2 Inv Roller Exit 2 Plug/Jack Locator (page 5-15)
Exit PWB Exit 2 General Wiring (page 5-7)
Duplex Unit PWB Duplex Unit Plug/Jack Locator (page 5-12)
Engine Logic Board Duplex Unit Wiring (page 5-13)
LVPS PL23.1 Duplex Unit (page 4-34)
PL24.1 Exit 2 L/H Upper Chute (page 4-38)
PL24.2 Exit 2 Tray Guide Assembly (page 4-40)
10 Check continuity between the Exit Motor Go to Step 11. Repair the wiring.
and Exit PWB.
Is there continuity on each wire
between P/J208 <=> P/J433?
11 Check for +24 V to the Exit 2 Motor. Replace the Exit 2 Go to Step 12.
Is there +24 V across P208-5 (+) <=> Motor
ground? (page 3-104).
12 Check the connection between the Exit Go to Step 13. Connect P/J431
PWB and Engine Logic Board, and P/J421.
Are P/J431 and P/J421 connected?
13 Check continuity between the Exit PWB Go to Step 14. Repair the wiring.
and the Engine Logic Board.
Is there continuity on each wire
between P/J431 <=> P/J421?
14 Check the connection between the Exit Go to Step 15. Connect P/J430
PWB and the LVPS. and P/J526.
Are P/J430 and P/J526 connected?
15 Check continuity between the Exit PWB Go to Step 16. Repair the wiring.
and the LVPS.
Is there continuity on each wire
between P/J430 <=> P/J526?
16 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).
19 Check continuity between the Wait Sensor Go to Step 20. Repair the wiring.
and Duplex PWB.
Is there continuity on each wire
between P/J123 <=> P/J541?
20 Check for +5 V to the Wait Sensor. Replace the Wait Go to Step 21.
Is there +5 V across P123-3 (+) <=> Sensor
ground? (page 3-78).
22 Check continuity between the Duplex PWB Go to Step 23. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?
Duplex A3L Rollers Print Engine P/J Engine Logic Board (page 10-13)
Duplex Roller Print Engine Registration Transport Wiring (page 10-23)
Duplex Motor PL4.5 Registration (page 9-30)
Duplex PWB PL8.1 Print Engine Electrical (page 9-40)
Engine Logic Board Phaser 5500 Printer Options Service Manual
Registration Sensor Duplex Unit Plug/Jack Locator (page 5-12)
Duplex Unit Wiring (page 5-13)
PL23.1 Duplex Unit (page 4-34)
PL23.2 Inner Chute Duplex Unit (page 4-36)
9 Check the Duplex Motor for continuity. Go to Step 10. Repair the wiring.
Is there continuity on each wire
between P/J212 <=> P/J542?
10 Check for +24 V to the Duplex Motor. Go to Step 14. Go to Step 11.
Is the +24 V across P/J212-5 (+) <=>
ground?
12 Check continuity between the Duplex PWB Go to Step 13. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?
13 Check for +24 V to the Duplex PWB. Replace the Replace the
Is there +24 V across P/J540-2 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).
16 Check continuity between the Registration Go to Step 17. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J104 <=> P/J409B?
18 Check continuity between the Duplex PWB Go to Step 19. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?
10 Check continuity between the Wait Sensor Go to Step 11. Repair the wiring.
and Duplex PWB.
Is there continuity on each wire
between P/J123 <=> P/J541?
11 Check for +5 V to the Wait Sensor. Replace the Wait Go to Step 12.
Is there +5 V across P123-3 (+) <=> Sensor
ground? (page 3-78).
12 Check continuity between the Duplex PWB Go to Step 13. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?
15 Check the Duplex Motor for connection. Go to Step 16. Connect P/J212
Are P/J212 and P/J542 connected? and P/J542.
16 Check the Duplex Motor for continuity. Go to Step 17. Repair the wiring.
Is there continuity on each wire
between P/J212 <=> P/J542?
17 Check for +24 V to the Duplex Motor. Replace the Go to Step 18.
Is the +24 V across P/J212-5 (+) <=> Duplex Motor
ground? (page 3-76).
19 Check continuity between the Duplex PWB Go to Step 20. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?
23 Check continuity between the Registration Go to Step 24. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J104 <=> P/J403?
25 Check continuity between the Duplex PWB Go to Step 26. Repair the wiring.
and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?
Feed Roller Print Engine P/J Engine Logic Board (page 10-13)
Retard Roller Print Engine Tray 2 & 3 Wiring (page 10-26)
Nudger Roller PL2.3 Feeder (2/2) (page 9-12)
Pre-Feed Sensor PL8.1 Print Engine Electrical (page 9-40)
Feed/Lift Motor Phaser 5500 Printer Options Service Manual
Engine Logic Board 1000-Sheet Feeder P/J Locator (page 5-5)
Tray 4-5 PWB 1000-Sheet Tray 4 & 5 Wiring (page 5-9)
PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
3 Remove the tray and check the rollers. Clean or replace Go to Step 4.
Is the Feed, Retard, or Nudger Roller the Rollers.
worn or contaminated with paper dust?
15 Check the Feed/Lift Motor for continuity. Go to Step 16. Repair the wiring.
Reinstall the Feed/Lift motors as they
previously were.
Is there continuity on each wire
between the sensor and P/J409A?
16 Check +24 V power supply to the Feed/Lift Replace the Feed/ Replace the
Motor. Lift Motor. Engine Logic
Is there +24 V across the motor Board
connectors Pin 4 <=> ground? (page 8-89).
Feed Roller Print Engine P/J Engine Logic Board (page 10-13)
Retard Roller Print Engine Tray 2 & 3 Wiring (page 10-26)
Nudger Roller PL2.3 Feeder (2/2) (page 9-12)
Registration Sensor PL8.1 Print Engine Electrical (page 9-40)
Tray 2 Pre-Feed Sensor Phaser 5500 Printer Options Service Manual
Tray 3 Pre-Feed Sensor 1000-Sheet Feeder P/J Locator (page 5-5)
Engine Logic Board 1000-Sheet Tray 4 & 5 Wiring (page 5-9)
Tray 4-5 PWB PL20.4 Tray 4-5 Feeders (2/2) (page 4-10)
Tray 4 Feed Out Sensor PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
Tray 5 Feed Out Sensor
3 Remove the tray and check the rollers. Clean or replace Go to Step 4.
Is the Feed, Retard, or Nudger Roller the Rollers.
worn or contaminated with paper dust?
Feed Roller Print Engine P/J Engine Logic Board (page 10-13)
Retard Roller Print Engine Tray 2 & 3 Wiring (page 10-26)
Nudger Roller PL2.3 Feeder (2/2) (page 9-12)
Feed Out Sensor #3 PL8.1 Print Engine Electrical (page 9-40)
Engine Logic Board Phaser 5500 Printer Options Service Manual
Tray 4-5 PWB 1000-Sheet Feeder P/J Locator (page 5-5)
Tray 4 Feed Out Sensor 1000-Sheet Tray 4 & 5 Wiring (page 5-9)
Tray 5 Feed Out Sensor PL20.4 Tray 4-5 Feeder (2/2) (page 4-10)
PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
3 Remove the tray and check the rollers. Clean or replace Go to Step 4.
Is the Feed, Retard, or Nudger Roller the Rollers.
worn or contaminated with paper dust?
7 Check continuity between the Feed Out Go to Step 8. Repair the wiring.
Sensor #3 and Engine Logic Board.
Is there continuity on each wire
between P/J105 <=> P/J410?
8 Check for +5 V at the Feed Out Sensor #3. Replace Feed Out Replace the
Is there +5 V across the sensor Sensor #3. Engine Logic
connectors Pin 1 <=> ground? Board
(page 8-89).
3 Remove the tray and check the rollers. Clean or replace Go to Step 4.
Is the Feed, Retard, or Nudger Roller the Rollers.
worn or contaminated with paper dust?
7 Check continuity between the Feed Out Go to Step 8. Repair the wiring.
Sensor #4 and Tray 4-5 PWB.
Is there continuity on each wire
between P/J825 <=> P/J548?
8 Check for +5 V at Feed Out Sensor #4. Replace Feed Out Go to Step 9
Is there +5 V across the sensor Sensor #4
connectors Pin 3 <=> ground? (page 3-21).
9 Check connections between the Tray 4-5 Go to Step 10. Connect P/J541
PWB and Engine Logic Board. and P/J413.
Are P/J541 and P/J413 connected?
10 Check continuity between the Tray 4-5 and Go to Step 11. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?
11 Check for +24 V at the Tray 4-5 PWB Replace the Tray Replace the
Is their +24 V across P/J541-7 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
12 Test the Feed Out Sensor #5. Replace the Go to Step 13.
1. Open Door C. Engine Logic
Board
2. Run the Service Diagnostics Tray 5
(page 8-89).
Feed Out Sensor test.
Does the sensor change state?
13 Check the Feed Out Sensor #5 connection. Go to Step 14. Connect the
Are P/J825, P/J842 and P/J548 sensor.
connected?
14 Check continuity between the Feed Out Go to Step 15. Repair the wiring.
Sensor #5 and the Tray 4-5 PWB.
Is there continuity on each wire
between P/J825 <=> P/J548?
15 Check for +5 V at the Feed Out Sensor #5. Replace Feed Out Go to Step 16.
Is there +5 V across the sensor Sensor #5
connectors Pin 3 <=> ground? (page 3-22).
16 Check connections between the Tray 4-5 Go to Step 17. Connect P/J541
PWB and Engine Logic Board. and P/J413.
Are P/J541 and P/J413 connected?
17 Check continuity between the Tray 4-5 Go to Step 18. Repair the wiring.
PWB and the Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?
18 Check for +24 V at the Tray 4-5 PWB Replace the Tray Replace the
Is their +24 V across P/J541-7 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
Feed Roller Print Engine P/J Engine Logic Board (page 10-13)
Retard Roller PL8.1 Print Engine Electrical (page 9-40)
Nudger Roller Phaser 5500 Printer Options Service Manual
Engine Logic Board 1000-Sheet Feeder P/J Locator (page 5-5)
Tray 4-5 PWB 1000-Sheet Tray 4 & 5 Wiring (page 5-9)
Tray 5 Pre-Feed PL20.4 Tray 4-5 Feeder (2/2) (page 4-10)
Sensor PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
Feed Out Sensor #5
3 Remove the tray and check the rollers. Clean or replace Go to Step 4.
Is the Feed, Retard, or Nudger Roller the Rollers.
worn or contaminated with paper dust?
7 Check continuity between the Tray 5 Pre- Go to Step 8. Repair the wiring.
Feed Sensor and Tray 4-5 PWB.
Is there continuity on each wire
between P/J103A <=> P/J549A?
9 Check connections between the Tray 4-5 Go to Step 10. Connect P/J541
PWB and Engine Logic Board. and P/J413.
Are P/J541 and P/J413 connected?
10 Check continuity between the Tray 4-5 Go to Step 11. Repair the wiring.
PWB and the Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?
11 Check for +24 V at the Tray 4-5 PWB Replace the Tray Replace the
Is their +24 V across P/J541-7 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
13 Check the Feed Out Sensor #5 connection. Go to Step 14. Connect the
Are P/J825, P/J842 and P/J548 sensor.
connected?
14 Check continuity between the Feed Out Go to Step 15. Repair the wiring.
Sensor #5 and the Tray 4-5 PWB.
Is there continuity on each wire
between P/J825 <=> P/J548?
15 Check for +5 V at the Feed Out Sensor #5. Replace the Go to Step 16.
Is there +5 V across the sensor sensor
connectors Pin 3 <=> ground? (page 3-22).
16 Check connections between the Tray 4-5 Go to Step 17. Connect P/J541
PWB and Engine Logic Board. and P/J413.
Are P/J541 and P/J413 connected?
17 Check continuity between the Tray 4-5 Go to Step 18. Repair the wiring.
PWB and the Engine Logic Board.
Is there continuity on each wire
between P/J541 <=> P/J413?
18 Check for +24 V at the Tray 4-5 PWB Replace the Tray Replace the
Is their +24 V across P/J541-7 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
Feed Roller Print Engine P/J Engine Logic Board (page 10-13)
Nudge Roller PL8.1 Print Engine Electrical (page 9-40)
Retard Roller Phaser 5500 Printer Options Service Manual
Feeder Harness 2000-Sheet Tray 6 Feeder P/J Locator (page 5-20)
Main Harness 2000-Sheet Tray 6 Drive P/J Locator (page 5-21)
Tray 6 PWB 2000-Sheet Tray 6 Sensors Wiring (page 5-24)
Pre-Feed Sensor 2000-Sheet Tray 6 Drive Wiring (page 5-25)
Feeder Motor PL22.4 Tray 6 Feeder (1/3) (page 4-24)
Nudger Solenoid PL22.5 Tray 6 Feeder (2/3) (page 4-26)
Engine Logic Board) PL22.6 Tray 6 Feeder (3/3) (page 4-28)
PL22.8 Tray 6 Electrical (page 4-32)
6 Check the Feeder Harness for continuity Go to Step 7. Repair the Feeder
1. Disconnect PF61 and PF56B. Harness.
2. Check for continuity of the following:
PF61-1 <=> JF56B-3
PF61-2 <=> JF56B-2
PF61-3 <=> JF56B-1
Are these three conductive?
7 Check the Main Harness for continuity Go to Step 8. Repair the Main
1. Disconnect PF56B and JF02. Harness.
2. Check for continuity at the following:
JF56B-4 <=> JF02-6
JF56B-5 <=> JF02-5
JF56B-6 <=> JF02-4
Are these three conductive?
9 Check the Pre-Feed Sensor function. Go to Step 27. Replace the Pre-
Does the voltage across JF02-5 <=> Feed Sensor
PF04-2 on the PWB change, when white (page 3-51).
paper is placed over the sensing area?
13 Check the Feeder Harness for continuity Go to Step 14. Repair the Feeder
1. Disconnect PF58 and JF56B. harness.
2. Check for continuity at the following:
PF58-1 <=> JF56-1
PF58-2 <=> JF56-2
PF58-3 <=> JF56-3
PF58-4 <=> JF56-4
PF58-5 <=> JF56-5
PF58-6 <=> JF56-6
Are these conductive?
14 Check the Main Harness for continuity. Go to Step 15. Repair the Main
1. Disconnect PF56 and JF06. Harness.
2. Check for continuity at the following:
PF56-1 <=> JF06-1
PF56-2 <=> JF06-3
PF56-3 <=> JF06-2
PF56-4 <=> JF06-6
PF56-5 <=> JF06-4
PF56-6 <=> JF06-5
Are these conductive?
16 Check for +24 V at the Feed/Lift Motor. Go to Step 17. Replace the Tray
Is there +24 V across PF06-3 <=> PF04-3 6 PWB
and PF06-4 <=> PF04-3 on the PWB? (page 3-67).
21 Check the Feeder Harness for continuity Go to Step 22. Repair the Feeder
1. Disconnect PF59 and JF56A. Harness.
2. Check for continuity at the following:
PF59-2 <=> JF56A-1
PF59-1 <=> JF56A-2
Are these conductive?
22 Check the Main Harness for continuity Go to Step 23. Repair the Main
1. Disconnect PF56A and JF06. Harness.
2. Check for continuity at the following:
PF56A-6 <=> JF06-13
PF56A-5 <=> JF06-14
Are these conductive?
24 Test for +24 V at the Nudger Solenoid. Go to Step 25. Replace the Tray
Run the Service Diagnostics Tray 6 Nudger 6 PWB
Solenoid Test at High Power. (page 3-67).
Is the voltage across PF06-13 <=>
P/JF04-3 on the PWB, +24 V?
25 Test for +14.7 V at the Nudger Solenoid. Go to Step 26. Replace the Tray
Run the Service Diagnostics Tray 6 Nudger 6 PWB
Solenoid Test at Low Power. (page 3-67).
Is the voltage across PF06-13 <=>
P?JF04-3 on the PWB, +14.7V?
Feed Roller Print Engine P/J Engine Logic Board (page 10-13)
Nudge Roller PL8.1 Print Engine Electrical (page 9-40)
Retard Roller Phaser 5500 Printer Options Service Manual
Take Away Roller 2000-Sheet Tray 6 Feeder P/J Locator (page 5-20)
Door J 2000-Sheet Tray 6 Drive P/J Locator (page 5-21)
Feed Out Sensor 2000-Sheet Tray 6 Sensors Wiring (page 5-24)
Feeder Harness 2000-Sheet Tray 6 Drive Wiring (page 5-25)
Main Harness PL22.5 Tray 6 Feeder (2/3) (page 4-26)
Tray 6 PWB PL22.6 Tray 6 Feeder (3/3) (page 4-28)
Take Away Motor PL22.7 Drive and Transportation (page 4-30)
Engine Logic Board PL22.8 Tray 6 Electrical (page 4-32)
2 Test the Tray 6 Feed Out Sensor #6. Go to Step 10. Go to Step 3.
Run the Service Diagnostics Tray 6 Feed
Out Sensor test.
Does the sensor change state?
7 Check the Main Harness for continuity Go to Step 8. Repair the Main
1. Disconnect PF54 and P/JF01. Harness.
2. Check for continuity at the following:
PF54-1 <=> P/JF01-3
PF54-2 <=> P/JF01-2
PF54-3 <=> P/JF01-1
Are these three conductive?
8 Check for +5 V at the Feed Out Sensor #6 Go to Step 9. Replace the Tray
Is the voltage across PJ01-3 <=> PJ04-2 6 PWB
on the PWB? (page 3-67).
9 Check the Feed Out Sensor #6 signal. Go to Step 17. Replace the Feed
Does the voltage across P/JF01-2 <=> P/ Out Sesnor #6
JF04-2 on the Tray 6 PWB change, when (page 3-63).
sensor is actuated?
13 Check the Feeder Harness for continuity Go to Step 14. Repair the Tray 6
1. Disconnect PF57 and JF06. Main harness.
2. Check for continuity at the following:
PF57-7 <=> P/JF06-11
PF57-6 <=> P/JF06-8
PF57-5 <=> P/JF06-9
PF57-4 <=> P/JF06-10
PF57-3 <=> P/JF06-12
PF57-2 <=> P/JF06-7
Are these conductive?
14 Check Take Away Motor resistance. Go to Step 15. Replace the Take
Is there some amount of resistance Away Motor
across F57-3/4(COM) and JF57-1/2/5/6? (page 3-64).
15 Check for +24 V at the Take Away Motor. Go to Step 16. Replace the Tray
Is there +24 V across PF06-9 <=> PF04- 6 PWB
2, and PF06-10 <=> PF04-2 on the Tray 6 (page 3-67).
PWB?
Take Away Roller Print Engine P/J Engine Logic Board (page 10-13)
Door J PL4.5 Print Engine Registration (page 9-30)
Registration Sensor PL5.1 Laser, CRU and Toner Dispense (page 9-32)
Front Harness A PL8.1 Print Engine Electrical (page 9-40)
Engine Logic Board Phaser 5500 Printer Options Service Manual
Take Away Motor 2000-Sheet Tray 6 Feeder P/J Locator (page 5-20)
Main Harness 2000-Sheet Tray 6 Drive P/J Locator (page 5-21)
Tray 6 PWB 2000-Sheet Tray 6 Drive Wiring (page 5-25)
PL22.7 Drive and Transportation (page 4-30)
PL22.8 Tray 6 Electrical (page 4-32)
9 Test the Tray 6 Take Away Motor. Go to Step 16. Go to Step 10.
Run the Service Diagnostics Tray 6 Take
Away Motor high speed test.
Does the motor rotate normally?
13 Check the Take Away Motor resistance. Go to Step 14. Replace the Take
Are the resistances across JF57-3/ Away Motor
4(COM) and JF57-1/2/5/6, XXXX ohm? (page 3-64).
14 Check for +24 V to the Take Away Motor. Go to Step 15. Replace the Tray
Is there +24 V across PF06-9 <=> PF04- 6 PWB
2, and PF06-10 <=> PF04-2 on the Tray 6 (page 3-67).
PWB?
Feed Out Sensor #3 Print Engine P/J Tray 2 & 3 Feeder (page 10-11)
Tray 3 Feed/Lift Motor Print Engine Registration Transport Wiring
Engine Logic Board (page 10-23)
PL2.3 Feeder (2/2) (page 9-12)
PL4.5 Registration (page 9-30)
PL8.1 Print Engine Electrical (page 9-40)
4 Check continuity between the sensor and Go to Step 5. Repair the wiring.
Engine Logic Board.
Is there continuity on each wire
between P/J105 <=> P/J410?
5 Check for +5 V to the Feed Out Sensor #3. Replace the Feed Replace the
Is there +5 V across P105-1(+)<=> Out Sensor #3 Engine Logic
ground? (page 8-54). Board
(page 8-89).
4 Check continuity between the Feed Out Go to Step 5. Repair the wiring.
Sensor #4 and Tray 4-5 PWB.
Is there continuity on each wire
between P/J821 <=> P/J548?
6 Check for +5 V to the Feed Out Sensor #4. Replace Feed Out Go to Step 7.
Is there +5 V across P/J821-3 (+) <=> Sensor #4
ground? (page 3-21).
7 Check +5 V to the Tray 4-5 PWB Replace the Tray Replace the
Is there +5 V across P/J541-8 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
4 Check continuity between the Feed Out Go to Step 5. Repair the wiring.
Sensor #5 and Tray 4-5 PWB.
Is there continuity on each wire
between P/J825 <=> P/J548?
6 Check for +5 V to the Feed Out Sensor #5. Replace the Feed Go to Step 7.
Is there +5 V across P/J825-3 (+) <=> Out Sensor #5
ground? (page 3-22).
7 Check +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J548-1 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
Feed Roller Print Engine P/J Engine Logic Board (page 10-13)
Retard Roller PL8.1 Print Engine Electrical (page 9-40)
Take Away Roller Phaser 5500 Printer Options Service Manual
Door J 2000-Sheet Tray 6 Feeder P/J (page 5-20)
Pre-Feed Sensor 2000-Sheet Tray 6 Drive P/J (page 5-21)
Feed Out Sensor #6 2000-Sheet Tray 6 Sensors Wiring (page 5-24)
Feeder Harness 2000-Sheet Tray 6 Drive Wiring (page 5-25)
Main Harness PL22.4 Tray 6 Feeder (1/3) (page 4-24)
Take Away Motor PL22.5 Tray 6 Feeder (2/3) (page 4-26)
Feeder Motor PL22.6 Tray 6 Feeder (3/3) (page 4-28)
Tray 6 PWB PL22.7 Drive and Transportation (page 4-30)
Engine Logic Board) PL22.8 Tray 6 Electrical (page 4-32)
6 Check the Feeder Harness for continuity. Go to Step 7. Repair the Feeder
1. Disconnect PF61 and PF56B. Harness.
2. Check for continuity of the following:
PF61-1 <=> JF56B-3
PF61-2 <=> JF56B-2
PF61-3 <=> JF56B-1
Are these three conductive?
7 Check the Main Harness for continuity. Go to Step 8. Repair the Main
1. Disconnect PF56B and JF02. Harness.
2. Check for continuity at the following:
JF56B-4 <=> JF02-6
JF56B-5 <=> JF02-5
JF56B-6 <=> JF02-4
Are these three conductive?
9 Check the Pre-Feed Sensor signal. Go to Step 33. Replace the Pre-
Does the voltage across JF02-5 <=> Feed Sensor
PF04-2 on the Tray 6 PWB change, when (page 3-51).
the sensor is blocked?
10 Test the Feed Out Sensor #6. Go to Step 18. Go to Step 11.
1. Open Door J.
2. Run the Service Diagnostics Tray 6
Feed Out Sensor test.
Does the sensor change state?
15 Check the Main Harness continuity. Go to Step 16. Repair the Main
1. Disconnect PF54 and JF01. Harness.
2. Check for continuity at the following:
JF54-1 <=> JF01-3
JF54-2 <=> JF01-2
JF54-3 <=> JF01-1
Are these three conductive?
16 Check for +5 V to the Feed Out Sensor #6. Go to Step 17. Replace the Tray
Is there +5 V across PF01-3 <=> PF04-2 6 PWB
on the Tray 6 PWB? (page 3-67).
17 Check the Feed Out Sensor #6 signal. Go to Step 33. Replace the Feed
Does the voltage across JF01-2 <=> Out Sensor #6
PF04-2 on the Tray 6 PWB change when (page 3-63).
the Feed Out Sensor is actuated?
21 Check the Feeder Harness for continuity. Go to Step 22. Repair the Feeder
1. Disconnect PF58 and JF56B. harness.
2. Check for continuity at the following:
PF58-1 <=> JF56-1
PF58-2 <=> JF56-2
PF58-3 <=> JF56-3
PF58-4 <=> JF56-4
PF58-5 <=> JF56-5
PF58-6 <=> JF56-6
Are these conductive?
22 Check the Main Harness for continuity. Go to Step 23. Repair the Main
1. Disconnect PF56 and JF06. Harness.
2. Check for continuity at the following:
PF56-1 <=> JF06-1
PF56-2 <=> JF06-3
PF56-3 <=> JF06-2
PF56-4 <=> JF06-6
PF56-5 <=> JF06-4
PF56-6 <=> JF06-5
Are these conductive?
24 Check for +24 V at the Feed/Lift Motor. Go to Step 25. Replace the Tray
Is there +24 V across PF06-3 <=> PF04-3 6 PWB
and PF06-4 <=> PF04-3 on the Tray 6 (page 3-67).
PWB?
29 Check the Main Harness for continuity. Go to Step 30. Repair the Main
1. Disconnect PF57 and JF06. Harness.
2. Check for continuity at the following:
PF57-7 <=> JF06-11
PF57-6 <=> JF06-8
PF57-5 <=> JF06-9
PF57-4 <=> JF06-10
PF57-3 <=> JF06-12
PF57-2 <=> JF06-7
Are these conductive?
30 Check the Take Away Motor resistance. Go to Step 31. Replace the Take
Is there some amount of resistance Away Motor
across JF57-3/4(COM) and JF57-1/2/5/6? (page 3-64).
31 Check for +24 V to the Take Away Motor. Go to Step 32. Replace the
Is there +24 V across PF06-9 <=> PF04- Tray 6 PWB
3, and PF06-10 <=> PF04-3 on the PWB? (page 3-67).
Wait Sensor Print Engine P/J Engine Logic Board (page 10-13)
Duplex Unit PWB PL8.1 Print Engine Electrical (page 9-40)
Engine Logic Phaser 5500 Printer Options Service Manual
Board Duplex Unit Plug/Jack Locator (page 5-12)
Duplex Unit Wiring (page 5-13)
PL23.1 Duplex Unit (page 4-34)
4 Check continuity between the Wait Sensor Go to Step 5. Repair the wiring.
and Duplex Unit PWB.
Is there continuity on each wire
between P/J123 <=> P/J541?
6 Check continuity between the Duplex Unit Go to Step 7. Repair the wiring.
PWB and Engine Logic Board.
Is there continuity on each wire
between P/J540 <=> P/J417?
7 Check for +5 V to the Duplex Unit PWB. Replace the Replace the
Is there +5 V across P/J541-1 (+) <=> Duplex Unit PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).
10 Check continuity between the Registration Go to Step 11. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between P/J104 <=> P/J403?
14 Check the Pick Up Solenoid continuity. Go to Step 15. Repair the wiring.
Is there continuity on each wire
between P/J205 <=> P/J411?
15 Check the Pick Up Solenoid resistance. Go to Step 16. Replace the Pick
Is the resistance across J205-1 and Up Solenoid
J205-2 approximately 90 ohm? (page 8-36).
16 Check for +24 V to the Pick Up Solenoid. Replace the Pick Replace the
Is there +24 V across P205-1 (+) <=> Up Solenoid Engine Logic
ground? (page 8-36). Board
(page 8-89).
H-Xport Belts Print Engine P/J Engine Logic Board (page 10-13)
H-Xport Pinch Rollers PL8.1 Print Engine Electrical (page 9-40)
H-Xport Motor Phaser 5500 Printer Options Service Manual
H-Xport Harness Horizontal Transport P/J Locator (page 5-29)
H-Xport Entrance Horizontal Transport Wiring (page 5-39)
Sensor Finisher Main PWB P/J Locator (page 5-35)
Finisher H-Xport PWB PL25.2 Horizontal Transport (1/2) (page 4-46)
Finisher Main PWB PL25.3 Horizontal Transport (2/2) (page 4-48)
Engine Logic Board PL25.14 Finisher Electrical (page 4-70)
13 Check for +24 V to the H-Xport Motor. Go to Step 14. Replace the H-
Is there +24 V across J8372-15 <=> Xport PWB
J8372-7, and J8372-14 <=> J8372-7 on (page 3-247).
the H-Xport PWB?
12 Check for +24 V to the H-Xport Motor. Go to Step 13. Replace the H-
Is there +24 V across J8372-15 <=> Xport PWB
J8372-7, and J8372-14 <=> J8372-7 on (page 3-247).
the H-Xport PWB?
H-Xport Belts Print Engine P/J Engine Logic Board (page 10-13)
H-Xport Pinch Rollers PL8.1 Print Engine Electrical (page 9-40)
H-Xport Motor Phaser 5500 Printer Options Service Manual
H-Xport Harness Horizontal Transport P/J Locator (page 5-29)
H-Xport Exit Sensor Horizontal Transport Wiring (page 5-39)
Finisher H-Xport PWB Finisher Main PWB P/J Locator (page 5-35)
Finisher Main PWB PL25.2 Horizontal Transport (1/2) (page 4-46)
Engine Logic Board PL25.3 Horizontal Transport (2/2) (page 4-48)
PL25.14 Finisher Electrical (page 4-70)
13 Check for +24 V to the H-Xport Motor. Go to Step 14. Replace the H-
Is there +24 V across J8372-15 <=> Xport PWB
J8372-7, and J8372-14 <=> J8372-7 on (page 3-247).
the H-Xport PWB?
6 Check the H-Xport Exit Sensor signal. Replace the H- Replace the H-
Does the voltage across J8372-5 <=> Xport PWB Xport Exit
J8372-4 on the H-Xport PWB change (page 3-247). Sensor
when the sensor actuator is operated? (page 3-118).
12 Check for +24 V to the H-Xport Motor. Go to Step 13. Replace the H-
Is there +24 V across J8372-15 <=> Xport PWB
J8372-7, and J8372-14 <=> J8372-7 on (page 3-247).
the H-Xport PWB?
7 Check the H-Xport Exit Sensor signal. Replace the H- Replace the H-
Does the voltage across J8372-5 <=> Xport PWB Xport Exit
J8372-4 on the H-Xport PWB change (page 3-247). Sensor
when the sensor actuator is operated? (page 3-118).
13 Check for +24 V to the H-Xport Motor. Go to Step 14. Replace the H-
Is there +24 V across J8372-15 <=> Xport PWB
J8372-7, and J8372-14 <=> J8372-7 on (page 3-247).
the H-Xport PWB?
19 Check the sensor harness continuity. Go to Step 20. Repair the Xport
1. Disconnect P/J8319 and P/J8303B on Entrance Sensor
the Xport Entrance Sensor Harness. Harness.
2. Check for continuity at the following:
J8319-3 <=> J8303B-1
J8319-2 <=> J8303B-2
J8319-1 <=> J8303B-3
Are these conductive?
20 Check Main Sensor Harness continuity. Go to Step 21. Repair the Main
Disconnect P/J8303 on the Main Sensor Sensor Harness.
Harness, and P/J8302A on the Finisher
Main PWB.
Check for continuity at the following:
J8303A-3 <=> J8302A-1
J8303A-2 <=> J8302A-2
J8303A-1 <=> J8302A-3
Are these conductive?
22 Check the Xport Entrance Sensor signal. Replace the Replace Xport
Does the voltage across P8302A-2 <=> Finisher Main Entrance Sensor
P8302A-1 on the Finisher Main PWB PWB (page 3-117).
change when the sensor is blocked? (page 3-248).
12 Check Main Drive Harness continuity. Go to Step 13. Repair the Main
1. Disconnect P/J8342 and P/J8304. Drive Harness.
2. Check for continuity at the following:
J8342-1 <=> J8304-23
J8342-2 <=> J8304-16
J8342-3 <=> J8304-25
J8342-4 <=> J8304-27
J8342-5 <=> J8304-18
J8342-6 <=> J8304-29
Are these conductive?
14 Check for +24 V to the Transport Motor. Go to Step 15. Replace the
Is there +24 V across J8304-16 <=> Finisher Main
ground, and J8304-18 <=> ground on PWB
the Finisher Main PWB? (page 3-248).
15 Check Main Drive Harness continuity. Go to Step 16. Repair the Main
1. Disconnect P/J8342 and P/J8304. Drive Harness.
2. Check for continuity at the following:
J8342-1 <=> J8304-23
J8342-2 <=> J8304-16
J8342-3 <=> J8304-25
J8342-4 <=> J8304-27
J8342-5 <=> J8304-18
J8342-6 <=> J8304-29
Are these conductive?
17 Check for +24 V to the Transport Motor. Go to Step 18. Replace the
Is there +24 V across J8304-16 <=> Finisher Main
ground and J8304-18 <=> ground on the PWB
Finisher Main PWB? (page 3-248).
28 Check Main Drive Harness continuity. Go to Step 29. Repair the Main
1. Disconnect P/J8394 and P/J8304. Drive Harness.
2. Check for continuity at the following:
J8394-1 <=> J8304-35
J8394-2 <=> J8304-34
J8394-3 <=> J8304-36
Are these conductive?
29 Check for +24 V to the Buffer Gate Go to Step 30. Replace the
Solenoid. Finisher Main
Is there +24 V across J8304-34 <=> PWB
J8304-36 on the Finisher Main PWB? (page 3-248).
36 Check Main Drive Harness continuity. Go to Step 37. Repair the Main
1. Disconnect P/J8335 and P/J8304. Drive Harness.
2. Check for continuity at the following:
J8335-1 <=> J8304-7
J8335-2 <=> J8304-8
J8335-3 <=> J8304-9
J8335-4 <=> J8304-11
J8335-5 <=> J8304-10
J8335-6 <=> J8304-13
Are these conductive?
38 Check for +24 V to the Registration Motor. Go to Step 39. Replace the
Is there +24 V across J8304-8 <=> Finisher Main
ground and J8304-10 <=> ground on the PWB
Finisher Main PWB? (page 3-248).
41 Check the Buffer Path Sensor connection. Go to Step 43. Connect and go
Are P/J8392 and P/J8318B connected? to Step 42.
45 Check Buffer Sensor Harness continuity. Go to Step 46. Repair the Buffer
1. Disconnect P/J8392 and P/J8318B. Sensor Harness.
2. Check for continuity at the following:
J8392-3 <=> J8318B-1
J8392-2 <=> J8318B-2
J8392-1 <=> J8318B-3
Are these conductive?
46 Check Main Sensor Harness continuity. Go to Step 47. Repair the Main
1. Disconnect P/J8318A from the harness, Sensor Harness.
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8318A-3 <=> J8302A-13
J8318A-2 <=> J8302A-14
J8318A-1 <=> J8302A-15
Are these conductive?
47 Check for +5 V to the Buffer Path Sensor. Go to Step 48. Replace the
Is there +5 V across J8302A-15 <=> Finisher Main
J8302A-13 on the Finisher Main PWB? PWB
(page 3-248).
15 Check Main Drive Harness continuity. Go to Step 16. Repair the Main
1. Disconnect P/J8335 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8335-1 <=> P/J8304-7
P/J8335-2 <=> P/J8304-8
P/J8335-3 <=> P/J8304-9
P/J8335-4 <=> P/J8304-11
P/J8335-5 <=> P/J8304-10
P/J8335-6 <=> P/J8304-13
Are these conductive?
17 Check for +24 V to the Registration Motor. Go to Step 18. Replace the
Is there +24 V across J8304-8 <=> Finisher Main
ground and J8304-10 <=> ground on the PWB
Finisher Main PWB? (page 3-248).
9 Check for +5 V to the Compile Exit Sensor. Go to Step 10. Replace the
Is there +5 V across J8302A-6 <=> Finisher Main
J8302A-4 on the Finisher Main PWB? PWB
(page 3-248).
12 Test the Lower Exit Roller Drive. Go to Step 14. Restore operation
Run the Service Diagnostics Finisher Exit and go to Step
Motor CCW test. 13.
Do the Exit Rollers rotate?
16 Check Exit Motor Harness continuity. Go to Step 17. Repair the Main
1. Disconnect P/J8334 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8334-1 <=> P/J8304-2
P/J8334-2 <=> P/J8304-4
P/J8334-3 <=> P/J8304-1
P/J8334-4 <=> P/J8304-3
P/J8334-5 <=> P/J8304-6
P/J8334-6 <=> P/J8304-5
Are these conductive?
18 Check for +24 V to the Exit Motor. Go to Step 19. Replace the
Is there +24 V across J8304-4 <=> Finisher Main
ground and J8304-6 <=> ground on the PWB
Finisher Main PWB? (page 3-248).
9 Check for +5 V to the Buffer Path Sensor. Go to Step 10. Replace the
Is there +5 V across J8302A-15 <=> Finisher Main
J8302A-13 on the Finisher Main PWB? PWB
(page 3-248).
10 Check the Buffer Path Sensor signal. Replace the Replace the
Does the voltage across P8302A-14 <=> Finisher Main Buffer Path
P8302A-13 on the Finisher Main PWB PWB Sensor
change when the actuator is operated? (page 3-248). (page 3-207).
16 Check Main Drive Harness continuity. Go to Step 17. Repair the Main
1. Disconnect P/J8335 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8335-1 <=> P/J8304-7
P/J8335-2 <=> P/J8304-8
P/J8335-3 <=> P/J8304-9
P/J8335-4 <=> P/J8304-11
P/J8335-5 <=> P/J8304-10
P/J8335-6 <=> P/J8304-13
Are these conductive?
18 Check for +24 V to the Registration Motor. Go to Step 19. Replace the
Is there +24 V across J8304-8 <=> Finisher Main
ground and J8304-10 <=> ground on the PWB
Finisher Main PWB? (page 3-248).
27 Check for +5 V to the Compile Exit Sensor. Go to Step 10. Replace the
Is there +5 V across J8302A-6 <=> Finisher Main
J8302A-4 on the Finisher Main PWB? PWB
(page 3-248).
11 Test the Lower Exit Roller Drive. Go to Step 13. Restore operation
Run the Service Diagnostics Finisher Exit and go to
Motor CCW test. Step 12.
Do the Exit Rollers rotate?
13 Check Exit Motor Main Drive harness Go to Step 15. Connect and go
connections. to Step 14.
Are P/J8334 and P/J8304 connected?
15 Check Main Drive Harness continuity. Go to Step 16. Repair the Main
1. Disconnect P/J8334 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8334-1 <=> P/J8304-2
P/J8334-2 <=> P/J8304-4
P/J8334-3 <=> P/J8304-1
P/J8334-4 <=> P/J8304-3
P/J8334-5 <=> P/J8304-6
P/J8334-6 <=> P/J8304-5
Are these conductive?
17 Check for +24 V to the Exit Motor. Go to Step 18. Replace the
Is there +24 V across J8304-4 <=> Finisher Main
ground and J8304-6 <=> ground on the PWB
Finisher Main PWB? (page 3-248).
4 Check Eject Clamp Motor Main Drive Go to Step 5. Repair the Main
Harness continuity. Drive Harness.
1. Disconnect P/J8339 and P/J8304.
2. Check for continuity at the following:
P/J8339-1 <=> P/J8304-33
P/J8339-2 <=> P/J8304-31
Are these conductive?
9 Check Eject Motor Main Drive Harness Go to Step 10. Repair the Main
continuity. Drive Harness.
1. Disconnect P/J8336 and P/J8304.
2. Check for continuity at the following:
P/J8336-1 <=> P/J8304-15
P/J8336-2 <=> P/J8304-12
P/J8336-3 <=> P/J8304-17
P/J8336-4 <=> P/J8304-19
P/J8336-5 <=> P/J8304-14
P/J8336-6 <=> P/J8304-21
Are these conductive?
11 Check for +24 V to the Eject Motor. Go to Step 12. Replace the
Is there +24 V across J8304-12 <=> Finisher Main
ground, and J8304-14 <=> ground on PWB
the Finisher Main PWB? (page 3-248).
13 Test the Compile Tray No Paper Sensor. Replace the Go to Step 14.
Run the Service Diagnostics Compile Tray Finisher Main
No Paper Sensor test. PWB
Does the sensors state change? (page 3-248).
18 Check the Compile Tray No Paper Sensor) Replace the Replace the
signal. Finisher Main Compile Tray No
Does the voltage across P8309-2 <=> PWB Paper Sensor
P8309-1 on the Finisher Main PWB (page 3-248). (page 3-182).
change when the sensor actuator is
moved?
9 Check for +24 V to the Transport Motor. Go to Step 10. Replace the
Is there +24 V across J8304-16 <=> Finisher Main
ground and J8304-18 <=> ground on the PWB
Finisher Main PWB? (page 3-248).
11 Test the Upper Tray Exit Sensor. Replace the Go to Step 12.
Run the Service Diagnostics Upper Tray Finisher Main
Exit Sensor test. PWB
Does the sensor state change? (page 3-248).
14 Check Exit Sensor Harness continuity. Go to Step 15. Repair the Upper
1. Disconnect P/J8321 and P/J8312. Tray Exit Sensor
Harness.
2. Check for continuity at the following:
P/J8321-3 <=> J8312B-1
P/J8321-2 <=> J8312B-2
P/J8321-1 <=> J8312B-3
Are these conductive?
15 Check Main Sensor Harness continuity. Go to Step 16. Repair the Main
1. Disconnect P/J8312 from the harness, Sensor Harness.
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8312A-3 <=> P/J8302A-7
J8312A-2 <=> P/J8302A-8
J8312A-1 <=> P/J8302A-9
Are these conductive?
16 Check for +5 V to the Upper Tray Exit Go to Step 48. Replace the
Sensor. Finisher Main
Is there +5 V across J8302A-9 <=> PWB
J8302A-7 on the Finisher Main PWB? (page 3-248).
17 Check the Upper Tray Exit Sensor signal. Replace the Replace the
Does the voltage across P8302A-8 <=> Finisher Main Upper Tray Exit
P8302A-7 on the Finisher Main PWB PWB Sensor
change when sensor is actuated? (page 3-248). (page 3-226).
3 Test Entrance and Transport Roller drive. Go to Step 10. Restore roller
Run the Service Diagnostics Finisher operation.
Transport Motor Test.
Do the Entrance and Transport Rollers
rotate?
10 Test the Upper Tray Exit Sensor. Replace the Go to Step 11.
Run the Service Diagnostics Upper Tray Finisher Main
Exit Sensor test. PWB
Does the sensor state change? (page 3-248).
11 Check the Upper Tray Exit Sensor Harness Go to Step 13. Connect and go
connections. to Step 12.
Are P/J8321 and P/J8312 on the sensor
harness, and P/J8312 and P/J8302 on
the Main Sensor Harness connected?
13 Check Exit Sensor Harness continuity. Go to Step 14. Repair the Upper
1. Disconnect P/J8321 and P/J8312. Tray Exit Sensor
Harness.
2. Check for continuity at the following:
P/J8321-3 <=> J8312B-1
P/J8321-2 <=> J8312B-2
P/J8321-1 <=> J8312B-3
Are these conductive?
14 Check Main Exit Sensor Harness Go to Step 15. Repair the Main
continuity. Sensor Harness.
1. Disconnect P/J8312 from the harness,
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8312A-3 <=> P/J8302A-7
J8312A-2 <=> P/J8302A-8
J8312A-1 <=> P/J8302A-9
Are these conductive?
15 Check for +5 V to the Upper Tray Exit Go to Step 16. Replace the
Sensor. Finisher Main
Is there +5 V across J8302A-9 <=> PWB
J8302A-7 on the Finisher Main PWB? (page 3-248).
16 Check the Upper Tray Exit Sensor signal. Replace the Replace the
Does the voltage across P8302A-8 <=> Finisher Main Upper Tray Exit
P8302A-7 on the Finisher Main PWB PWB Sensor
change when the sensor is actuated? (page 3-248). (page 3-226).
2 Check the Upper Tray Exit Sensor Harness Go to Step 4. Connect and go
connections. to Step 3.
Are P/J8321 and P/J8312 on the sensor
harness, and P/J8312 and P/J8302 on
the Main Sensor Harness connected?
4 Check Upper Tray Exit Sensor Harness Go to Step 5. Repair the Top
continuity. Tray Exit Sensor
1. Disconnect P/J8321 and P/J8312. Harness.
2. Check for continuity at the following:
P/J8321-3 <=> J8312B-1
P/J8321-2 <=> J8312B-2
P/J8321-1 <=> J8312B-3
Are these conductive?
5 Check Main Upper Exit Sensor Harness Go to Step 6. Repair the Main
continuity. Sensor Harness.
1. Disconnect P/J8312 from the harness,
and P/J8302A on the Finisher Main
PWB.
2. Check for continuity at the following:
J8312A-3 <=> P/J8302A-7
J8312A-2 <=> P/J8302A-8
J8312A-1 <=> P/J8302A-9
Are these conductive?
7 Check the Upper Tray Exit Sensor signal. Replace the Replace the
Does the voltage across P8302A-8 <=> Finisher Main Upper Tray Exit
P8302A-7 on the Finisher Main PWB PWB Sensor
change when the sensor is actuated? (page 3-248). (page 3-226).
10 Check the Finisher Transport Motor Main Go to Step 12. Connect and go
Drive Harness. to Step 11.
Are P/J8342 and P/J8304 connected?
12 Check Main Drive Harness continuity. Go to Step 13. Repair the Main
1. Disconnect P/J8342 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8342-1 <=> P/J8304-23
P/J8342-2 <=> P/J8304-16
P/J8342-3 <=> P/J8304-25
P/J8342-4 <=> P/J8304-27
P/J8342-5 <=> P/J8304-18
P/J8342-6 <=> P/J8304-29
Are these conductive?
14 Check for +24 V to the Transport Motor. Go to Step 15. Replace the
Is there +24 V across J8304-16 <=> Finisher Main
ground and J8304-18 <=> ground on the PWB
Finisher Main PWB? (page 3-248).
13 Check Main Xport Entrance Sensor Go to Step 14. Repair the Main
Harness continuity. Sensor Harness.
1. Disconnect P/J8303 on the harness, and
P/J8302A on the Finisher Main PWB.
2. Check for continuity at the following:
J8303A-3 <=> P/J8302A-1
J8303A-2 <=> P/J8302A-2
J8303A-1 <=> P/J8302A-3
Are these conductive?
15 Check the X'port Entrance Sensor signal. Replace the Replace the
Does the voltage across P8302A-2 <=> Finisher Main Entrance Sensor
P8302A-1 on the Finisher Main PWB PWB (page 3-217).
change, when the sensor is blocked? (page 3-248).
17 Test Entrance and Transport Roller drive. Go to Step 19. Restore operation
Run the Service Diagnostics Finisher and go to
Transport Motor Test. Step 18.
Do the Entrance and Transport Rollers
rotate?
21 Check Main Drive Harness continuity. Go to Step 22. Repair the Main
1. Disconnect P/J8342 and P/J8304. Drive Harness.
2. Check for continuity at the following:
P/J8342-1 <=> P/J8304-23
P/J8342-2 <=> P/J8304-16
P/J8342-3 <=> P/J8304-25
P/J8342-4 <=> P/J8304-27
P/J8342-5 <=> P/J8304-18
P/J8342-6 <=> P/J8304-29
Are these conductive?
23 Check for +24 V to the Transport Motor. Go to Step 24. Replace the
Is there +24 V across J8304-16 <=> Finisher Main
ground and J8304-18 <=> ground on the PWB
Finisher Main PWB? (page 3-248).
28 Check Gate Sensor Harness continuity. Go to Step 29. Repair the Gate
Disconnect P/J8432 and P/J8376. Sensor Harness.
Check for continuity at the following:
J8432-3 <=> J8376-1
J8432-2 <=> J8376-2
J8432-1 <=> J8376-3
Are these conductive?
12 Check Gate Sensor Harness continuity. Go to Step 13. Repair the Gate
Disconnect P/J8432 and P/J8376. Sensor Harness.
Check for continuity at the following:
P/J8432-3 <=> P/J8376-1
P/J8432-2 <=> P/J8376-2
P/J8432-1 <=> P/J8376-3
Are these conductive?
14 Check the Gate Sensor signal. Replace the Replace the Gate
Does the voltage across P8376-2 <=> Finisher Main Sensor
P8376-1 on the Finisher Main PWB PWB (page 3-236).
change when the sensor is blocked? (page 3-248).
18 Check Buffer Gate Solenoid Harness Go to Step 19. Repair the Buffer
continuity. Gate Solenoid
1. Disconnect P/J8394 and P/J8304. Harness.
2. Check for continuity at the following:
P/J8394-1 <=> P/J8304-35
P/J8394-2 <=> P/J8304-34
P/J8394-3 <=> P/J8304-36
Are these conductive?
19 Check for +24 V to the Buffer Gate Go to Step 20. Replace the
Solenoid. Finisher Main
Is there +24 V across J8304-34 <=> PWB
J8304-36 on the Finisher Main PWB? (page 3-248).
12 Check Gate Sensor Harness continuity. Go to Step 13. Repair the Gate
Disconnect P/J8432 and P/J8376. Sensor Harness.
Check for continuity at the following:
P/J8432-3 <=> P/J8376-1
P/J8432-2 <=> P/J8376-2
P/J8432-1 <=> P/J8376-3
Are these conductive?
14 Check the Gate Sensor signal. Replace the Replace the Gate
Does the voltage across P8376-2 <=> Finisher Main Sensor
P8376-1 on the Finisher Main PWB PWB (page 3-236).
change when the sensor is blocked? (page 3-248).
18 Check Buffer Gate Solenoid Harness Go to Step 19. Repair the Main
continuity. Drive Harness.
1. Disconnect P/J8394 and P/J8304.
2. Check for continuity at the following:
P/J8394-1 <=> P/J8304-35
P/J8394-2 <=> P/J8304-34
P/J8394-3 <=> P/J8304-36
Are these conductive?
19 Check for +24 V to the Buffer Gate Go to Step 20. Replace the
Solenoid. Finisher Main
Is there +24 V across J8304-34 <=> PWB
J8304-36 on the Finisher Main PWB? (page 3-248).
8 Check for +24 V to the affected Feed/Lift Replace the Replace the
Motor. motor. Engine Logic
Is there +24 V across the motor Board
connectors Pin 4(+) <=> ground? (page 8-89). If the
error persists
replace Tray 4-5
PWB (page 3-29).
11 Check harness continuity between the Go to Step 12. Repair the wiring.
Level Sensor and Engine Logic Board.
Is there continuity on each wire
between the Level Sensor <=> P/J409
(Trays 2-3) or P/J549 (Trays 4-5)?
13 Test the affected Paper Size Switch. Replace the Go to Step 14.
Run the Service Diagnostics Paper Size Engine Logic
Sensor test for the affected tray. Board. If the error
Is the paper size detected correctly persists replace
when the tray, loaded with paper, is Tray 4-5 PWB
moved in and out? (page 3-29).
14 Check the affected Paper Size Switch Go to Step 15. Connect the
connection. switch. If problem
Is the switch connected to the harness? persists, go to
Step 15.
15 Check continuity between the Paper Size Go to Step 16. Repair the wiring.
Switch and the Engine Logic Board (Tray 2-
3) or Tray 4-5 PWB (Tray 4-5).
Is there continuity on each wire
between the switch <=> P/J412 (Tray 2-
3) or P/J548 (Tray 4-5)?
16 Check for +3.3 V to the Paper Size Switch Replace the Replace the
Is there +5 V across P/J412-1 (+) <=> switch. Engine Logic
ground? for Tray 2-3 or 3.3 V across P/ Board. If the error
J548-1 for Tray 4-5. persists replace
Tray 4-5 PWB
(page 3-29).
Tray In Sensor Print Engine P/J Engine Logic Board (page 10-13)
Tray 6 Main Harness PL2.1 Tray (1/2) and Feeder (1/2) (page 9-8)
Tray 6 Feeder PL2.2 Tray (2/2) (page 9-10)
Harness PL2.3 Feeder (2/2) (page 9-12)
Tray 6 PWB PL8.1 Print Engine Electrical (page 9-40)
Lift Cables Phaser 5500 Printer Options Service Manual
Feed/Lift Motor 2000-Sheet Tray 6 Feeder P/J Locator (page 5-20)
Nudger Solenoid 2000-Sheet Tray 6 Drive P/J Locator (page 5-21)
Level Sensor 2000-Sheet Tray 6 Sensors Wiring (page 5-24)
Engine Logic Board. 2000-Sheet Tray 6 Drive Wiring (page 5-25)
PL22.1 Tray 6 Covers (page 4-18)
PL23.3 Tray (2/2) (page 4-20)
PL22.4 Tray 6 Feeder (1/3) (page 4-24)
PL22.5 Tray 6 Feeder (2/3) (page 4-26)
PL22.8 Tray 6 Electrical (page 4-32)
15 Check Level Sensor Harness continuity. Go to Step 16. Repair the Tray 6
1. Disconnect PF62 and JF56B. Feeder Harness.
2. Check for continuity at the following:
PF62-1 <=> JF56B-6
PF62-2 <=> JF56B-5
PF62-3 <=> JF56B-4
Are these conductive?
17 Check for +5 V to the Level Sensor. Go to Step 18. Replace the Tray
Is there +5 V across PF02-3 <=> P/JF04- 6 PWB
2 on the Tray 6 PWB? (page 3-67).
25 Test for +24.5 V to the Nudger Solenoid. Go to Step 26. Replace the Tray
Run the Service Diagnostics Nudger 6 PWB
Solenoid High Power test. (page 3-67).
Is there +24.5 V across PF06-13 <=> P/
JF04-2 on the Tray 6 PWB?
26 Test for +14.7 V Nudger Solenoid. Go to Step 27. Replace the Tray
Run the Service Diagnostics Nudger 6 PWB
Solenoid Low Power test. (page 3-67).
Is there +14.7V across PF06-13 <=> P/
JF04-2 on the Tray 6 PWB?
34 Check for +24 V to the Feed/Lift Motor. Go to Step 35. Replace the Tray
Are the voltages across PF06-3 <=> 6 PWB
PF04-3, and PF06-4 <=> PF04-3 on the (page 3-67).
Tray 6 PWB +24 V?
Duplex Unit PWB Print Engine P/J Engine Logic Board (page 10-13)
Engine Logic PL8.1 Print Engine Electrical (page 9-40)
Board Phaser 5500 Printer Options Service Manual
Duplex Unit Plug/Jack Locator (page 5-12)
Duplex Unit Wiring (page 5-13)
PL23.1 Duplex Unit (page 4-34)
4 Check for +24 V to the Duplex PWB. Replace the Replace the
Is there +24 V across P/J540-2 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).
Duplex Unit PWB Print Engine P/J Engine Logic Board (page 10-13)
Engine Logic Board PL8.1 Print Engine Electrical (page 9-40)
Phaser 5500 Printer Options Service Manual
Duplex Unit Plug/Jack Locator (page 5-12)
Duplex Unit Wiring (page 5-13)
PL23.1 Duplex Unit (page 4-34)
2 Check for +24 V to the Duplex PWB. Replace the Replace the
Is there +24 V across P/J540-2 (+) <=> Duplex PWB Engine Logic
ground? (page 3-77). Board
(page 8-89).
Exit PWB Print Engine P/J Engine Logic Board (page 10-13)
LVPS Print Engine P/J Laser and Exit PWB (page 10-7)
Engine Logic Board Print Engine LVPS Wiring (page 10-21)
Print Engine Exit 1 Wiring (page 10-30)
PL8.1 Print Engine Electrical
2 Check continuity between the Exit PWB Go to Step 3. Repair the wiring.
and the Engine Logic Board.
1. Disconnect P/J431 and P/J421.
2. Check for continuity at the following:
P/J431-1 <=> P/J421-8
P/J431-2 <=> P/J421-7
P/J431-3 <=> P/J421-6
P/J431-4 <=> P/J421-5
P/J431-5 <=> P/J421-4
P/J431-6 <=> P/J421-3
P/J431-7 <=> P/J421-2
P/J431-8 <=> P/J421-1
Are these conductive?
4 Check continuity between the Exit PWB Go to Step 5. Repair the wiring.
and the LVPS.
1. Disconnect P/J430 and P/J526.
2. Check for continuity at the following:
P/J430-3 <=> P/J526-6
P/J430-4 <=> P/J526-5
P/J430-1 <=> P/J526-8
P/J430-2 <=> P/J526-7
Are these conductive?
5 Check for +24 V to the Exit PWB. Replace the Exit Replace the
Is there +24 V across P/J430-1 (+) <=> PWB (page 8-88). LVPS
ground? (page 8-92).
Paper Size Sensor Print Engine Tray 1/MPT P/J Locator (page 10-9)
Paper Guides Print Engine Tray 1/MPT Wiring (page 10-28)
Size Sensor Print Engine P/J Locator Electrical (page 10-12)
Harness PL3.3 Tray 1/MPT Assembly (page 9-20)
Engine Logic Board PL8.1 Print Engine Electrical (page 9-40)
3 Test the Paper Size Sensor for Tray 1/MPT. Replace the Go to Step 4.
Run the Service Diagnostics Tray 1 Size Engine Logic
Sensor test. Board
Does the size displayed change as the (page 8-89).
size guides are moved in and out?
5 Check continuity between the Tray 1/MPT Go to Step 6. Repair the wiring.
Paper Size Sensor and the Engine Logic
Board.
1. \Disconnect J107 and J411.
2. Check for continuity at the following:
J107-1 <=> J411-1
J107-2 <=> J411-2
J107-3 <=> J411-3
Are these conductive?
6 Check for +5 V to the Paper Size Sensor. Replace the Replace the
Is there +5 V across J107-1 (+) <=> Tray 1/MPT Engine Logic
ground? Assembly Board
(page 8-32). (page 8-89).
Paper Size Failure (Tray 2-3 Paper Size Switch) Troubleshooting Reference
Paper Size Switch Print Engine P/J Engine Logic Board (page 10-13)
Tray Paper Guides Print Engine P/J Locator Electrical (page 10-12)
Engine Logic Board PL2.1 Tray (1/2) Feeder (1/2) (page 9-8)
PL8.1 Print Engine Electrical (page 9-40)
Paper Size Failure (Tray 2-3 Paper Size Switch) Troubleshooting Procedure
1 Check the paper in the affected tray. Go to Step 2. Reload the paper.
Is paper loaded in the tray properly?
3 Check the Paper Size Switch for the Go to Step 4. Correct the
affected tray. installation.
Is the switch installed correctly?
4 Test the Paper Size Switch for the affected Reconnect the Go to Step 5.
tray. connector of the
Run the Service Diagnostics Size Sensor Engine Logic
test for the affected tray. Board.
Does the sensor state change each time
the loaded tray is moved in or out?
7 Check for +5 V to the Paper Size Switch. Replace the paper Replace the
For Tray 2: Size Switch for the Engine Logic
Is there +5 V across J109-1 (+) <=> affected tray. Board
ground? (page 8-89).
For Tray 3:
Is there +5 V across J110-1 (+) <=>
ground?
Paper Size Failure (Tray 4-5 Paper Size Switch) Troubleshooting Reference
Paper Size Switch Print Engine P/J Engine Logic Board (page 10-13)
Tray Paper Guides PL8.1 Print Engine Electrical (page 9-40)
Tray 4-5 PWB Phaser 5500 Printer Options Service Manual
Engine Logic Board 1000-Sheet Feeder P/J Locator (page 5-5)
1000-Sheet Feeder P/J Electrical (page 5-6)
1000-Sheet Tray 4 & 5 Wiring (page 5-9)
PL20.2 Tray (1/2) Feeder (1/2) (page 4-6)
PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
Paper Size Failure (Tray 4-5 Paper Size Switch) Troubleshooting Procedure
1 Check the Paper in the affected tray. Go to Step 2. Reload the paper.
Is paper loaded in the tray properly?
3 Check the Paper Size Switch for the Go to Step 4. Correct the
affected tray. installation.
Is the switch installed correctly?
4 Test the Paper Size Switch for the affected Reconnect the Go to Step 5.
tray. connector of the
Run the Service Diagnostics Size Sensor Engine Logic
test for the affected tray. Board.
Does the sensor state change each time
the loaded tray is moved in or out?
7 Check for +3.3 V to the Paper Size Switch. Replace the Paper Replace the
For Tray 4: Size Switch for the Engine Logic
Is there +3.3 V across P/J820-1 (+) <=> affected tray. Board
ground? (page 8-89).
For Tray 5:
Is there +3.3 V across P/J824-1 (+) <=>
ground?
9 Check continuity between the Tray 4-5 Go to Step 10. Repair the wiring.
PWB and the Engine Logic Board.
1. Disconnect P/J541 and P/J413.
2. Check for continuity at the following:
P/J541-1 <=> P/J413-A1
P/J541-2 <=> P/J413-A2
P/J541-3 <=> P/J413-A3
P/J541-4 <=> P/J413-A4
P/J541-5 <=> P/J413-A5
P/J541-6 <=> P/J413-A6
P/J541-7 <=> P/J413-B1
P/J541-8 <=> P/J413-B2
P/J541-9 <=> P/J413-B3
P/J541-10 <=> P/J413-B4
P/J541-11 <=> P/J413-B5
P/J541-12 <=> P/J413-B6
Are these conductive?
10 Check for +5 V to the Tray 4-5 PWB Replace the Replace the
Is there +5 V across P/J413-A5 (+) <=> Tray 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
Finisher Main PWB Print Engine P/J Engine Logic Board (page 10-13)
Engine Logic PL8.1 Print Engine Electrical (page 9-40)
Board Phaser 5500 Printer Options Service Manual
Finisher Main PWB P/J Locator (page 5-35)
PL25.14 Finisher Electrical (page 4-70)
2 Does the error occur when the power is Go to Step 2. Problem solved.
cycled?
5 Check for +24 V to the Finisher Main PWB. Replace the Replace the
Is there +24 V across J416-6 (+) <=> Finisher Main Engine Logic
ground? PWB Board
(page 3-248). (page 8-89).
Lower Tray No Paper Print Engine P/J Engine Logic Board (page 10-13)
Sensor PL8.1 Print Engine Electrical (page 9-40)
Upper Limit Actuator Phaser 5500 Printer Options Service Manual
Finisher Main PWB Finisher Main PWB P/J Locator (page 5-35)
Main Sensor Harness Finisher Sensors (2/2) Wiring (page 5-41)
Elevator Motor Finisher Clutch and Solenoids (page 5-43)
Engine Logic Board PL25.6 Finisher Stack (page 4-54)
PL25.14 Finisher Electrical (page 4-70)
PL25.15 Finisher Harness (page 4-72)
6 Check the Lower Tray No Paper Sensor Go to Step 7. Repair the Lower
Harness continuity. Tray No Paper
1. Disconnect P/J8326 on the Lower Tray Sensor Harness.
No Paper Sensor Harness, and P/ If problem
J8302B on the Finisher Main PWB. persists, go to
Step 7.
2. Check for continuity at the following:
P/J8326-3 <=> P/J8302B-15
P/J8326-2 <=> P/J8302B-16
P/J8326-1 <=> P/J8302B-17
Are these conductive?
Lower Tray No Paper Print Engine P/J Engine Logic Board (page 10-13)
Sensor PL8.1 Print Engine Electrical (page 9-40)
Lower Tray Upper Limit Phaser 5500 Printer Options Service Manual
Sensor
Finisher Main PWB P/J Locator (page 5-35)
Upper Limit Actuator Finisher Sensors (2/2) Wiring (page 5-41)
Finisher Main PWB
Finisher Clutch and Solenoids (page 5-43)
Main Sensor Harness
PL25.6 Finisher Stack (page 4-54)
Elevator Motor
PL25.14 Finisher Electrical (page 4-70)
Engine Logic Board
PL25.15 Finisher Harness (page 4-72)
8 Check the Lower Tray No Paper Sensor. Replace the Replace the
Does the voltage across P8302B-16 <=> Finisher Main Lower Tray No
P8302B-15 on the Finisher Main PWB PWB Paper Sensor
change when the sensor is blocked? (page 3-248). (page 3-143).
9 Test the Lower Tray Upper Limit Sensor. Go to Step 15. Go to Step 10.
Run the Service Diagnostics Lower Tray
Upper Limit Sensor test.
Does the sensor state change when the
sensor is blocked?
10 Check Lower Tray Upper Limit Sensor Go to Step 12. Connect and go
Harness connection. to Step 11.
Are P/J8327 and P/J8302B connected?
12 Check Lower Tray Upper Limit Sensor Go to Step 13. Repair the Lower
Sensor Harness continuity. Tray Upper Limit
1. Disconnect P/J8327 on the harness, and Sensor Harness.
P/J8302B on the Finisher Main PWB.
2. Check for continuity at the following:
P/J8327-3 <=> P/J8302B-18
P/J8327-2 <=> P/J8302B-19
P/J8327-1 <=> P/J8302B-20
Are these conductive?
13 Check for +5 Vto the Lower Tray Upper Go to Step 14. Replace the
Limit Sensor. Finisher Main
Is there +5 V across J8302B-20 <=> PWB
J8302B-18 on the Finisher Main PWB? (page 3-248).
14 Check Lower Tray Upper Limit Sensor Replace the Replace the
signal. Finisher Main Lower Tray Upper
Does the voltage across P8302B-19 <=> PWB Limit Sensor
P8302B-18 on the Finisher Main PWB (page 3-248). (page 3-143).
change when the sensor is blocked?
11 Check Stack Height Sensor 2 Sensor Go to Step 12. Repair the Stack
Harness continuity. Height Sensor 2
1. Disconnect P/J8330 on the harness, and Harness.
P/J8302A on the Finisher Main PWB.
2. Check for continuity at the following:
P/J8330-5 <=> P/J8302A-16
P/J8330-4 <=> P/J8302A-17
P/J8330-3 <=> P/J8302A-18
P/J8330-2 <=> P/J8302A-19
P/J8330-1 <=> P/J8302A-20
Are these conductive?
7 Check Front Tamper Home Sensor signal. Replace the Replace the Front
Does the voltage across P8309-5 <=> Finisher Main Tamper Home
P8309-4 on the Finisher Main PWB PWB Sensor
change when the sensor is blocked? (page 3-248). (page 3-180).
12 Check for +24 V to the Front Tamper Motor. Go to Step 13. Replace the
Is there +24 V across J8309-11 <=> Finisher Main
ground on the Finisher Main PWB? PWB
(page 3-248).
7 Check Rear Tamper Home Sensor signal. Replace the Replace the Rear
Does the voltage across P8309-8 <=> Finisher Main Tamper Home
P8309-7 on the Finisher Main PWB PWB Sensor
change when the sensor is blocked? (page 3-248). (page 3-180).
12 Check for +24 V to the Rear Tamper Motor. Go to Step 13. Replace the
Is there +24 V across J8309-16 <=> Finisher Main
ground on the Finisher Main PWB? PWB
(page 3-248).
8 Check the Punch Home Sensor signal. Replace the Replace the
Does the voltage across P8307-B4 <=> Finisher Main Punch Home
P8307-B5 on the Finisher Main PWB PWB Sensor
change when the sensor is blocked? (page 3-248). (page 3-151).
12 Check Punch Motor Harness continuity. Go to Step 13. Repair the Punch
1. Disconnect P/J8345 and P/J8332. Harness.
2. Check for continuity at the following:
P/J8345-2 <=> P/J8332-2
P/J8345-1 <=> P/J8332-1
Are these conductive?
13 Check Punch Motor Drive Harness Go to Step 14. Repair the Punch
continuity. Motor Drive
1. Disconnect P/J8332 and P/J8306. Harness.
2. Check for continuity at the following:
P/J8332-2 <=> P/J8306-8
P/J8332-1 <=> P/J8306-7
Are these conductive?
5 Check Punch Unit Move Home Sensor Go to Step 6. Repair the Punch
Harness continuity. Unit Move Home
1. Disconnect P/J8352 and P/J8307. Sensor Harness.
2. Check for continuity at the following:
P/J8352-3 <=> P/J8307-A6
P/J8352-2 <=> P/J8307-A5
P/J8352-1 <=> P/J8307-A4
Are these conductive?
7 Check the Punch Home Sensor signal. Replace the Replace the
Does the voltage across P8307-A5 <=> Finisher Main Punch Unit Move
P8307-A6 on the Finisher Main PWB PWB Home Sensor
change when the sensor is blocked? (page 3-248). (page 3-153).
11 Check Punch Motor Harness continuity. Go to Step 12. Repair the Punch
1. Disconnect P/J8344 and P/J8306. Motor Harness.
2. Check for continuity at the following:
P/J8344-1 <=> P/J8306-7
P/J8344-2 <=> P/J8306-3
P/J8344-3 <=> P/J8306-6
P/J8344-4 <=> P/J8306-5
P/J8344-5 <=> P/J8306-2
P/J8344-6 <=> P/J8306-1
Are these conductive?
7 Check the Eject Clamp Home Sensor Replace the Replace the Eject
signal. Finisher Main Clamp Home
Does the voltage across P8302B-7 <=> PWB Sensor
P8302B-6 on the Finisher Main PWB (page 3-248). (page 3-175).
change when the sensor is blocked?
11 Check Eject Clamp Motor Harness Go to Step 12. Repair the Eject
continuity. Clamp Motor
1. Disconnect P/J8339 and P/J8304. Harness.
2. Check for continuity at the following:
P/J8339-1 <=> P/J8304-33
P/J8339-2 <=> P/J8304-31
Are these conductive?
5 Check the Set Clamp Home Sensor Go to Step 6. Repair the Set
Harness continuity. Clamp Home
1. Disconnect P/J8325 and P/J8302B. Sensor Harness.
2. Check for continuity at the following:
P/J8325-3 <=> P/J8302B-4
P/J8325-2 <=> P/J8302B-9
P/J8325-1 <=> P/J8302B-11
Are these conductive?
7 Check the Set Clamp Home Sensor signal. Replace the Replace the Set
Does the voltage across P8302B-11<=> Finisher Main Clamp Home
P8302B-9 on the Finisher Main PWB PWB Sensor
change when the sensor is blocked? (page 3-248). (page 3-188).
11 Check Eject Motor Harness continuity. Go to Step 12. Repair the Eject
1. Disconnect P/J8336 and P/J8304. Motor Harness.
2. Check for continuity at the following:
P/J8336-1 <=> P/J8304-15
P/J8336-2 <=> P/J8304-12
P/J8336-3 <=> P/J8304-17
P/J8336-4 <=> P/J8304-19
P/J8336-5 <=> P/J8304-14
P/J8336-6 <=> P/J8304-21
Are these conductive?
13 Check for +24 V to the Eject Motor. Go to Step 14. Replace the
Is there +24 V across J8304-12 <=> Finisher Main
ground, and J8304-14 <=> ground on PWB
the Finisher Main PWB? (page 3-248).
15 Test the Set Clamp Clutch (Clutch Z34). Replace the Go to Step 16.
Run the Service Diagnostics Set Clamp Finisher Main
Clutch test. PWB
Does the Set Clamp Clutch operate? (page 3-248).
16 Check the Set Clamp Clutch Harness Go to Step 18. Connect and go
connection. to Step 17.
Are P/J8338B and P/J8304 connected?
18 Check Set Clamp Clutch Harness Go to Step 19. Repair the Set
continuity. Clamp Clutch
1. Disconnect P/J8338B and P/J8304. Harness.
2. Check for continuity at the following:
J8338B-1 <=> P/J8304-20
J8338B-2 <=> P/J8304-22
Are these conductive?
19 Check for +24 V to the Set Clamp Clutch. Go to Step 20. Replace the
Is there +24 V across J8304-22 <=> Finisher Main
ground on the Finisher Main PWB? PWB
(page 3-248).
12 Check Main Punch Sensor continuity. Go to Step 13. Repair the Main
Disconnect P/J8307 and P/J8333. Punch Sensor
Is there continuity on each wire Harness.
between J8307 <=> J8333?
13 Check Side Regi Sensor continuity. Go to Step 14. Repair the Punch
1. Disconnect P/J8333, P/J8350 (Side Unit Harness.
Regi Sensor 1), and P/J8351 (Side Regi
Sensor 2).
2. Check for continuity at the following:
P/J8333-13 <=> P/J8350-3
P8333-14 <=> P/J8350-2
P8333-15 <=> P/J8350-1
P8333-16 <=>P/J8351-3
P8333-17 <=> P/J8351-2
P8333-18 <=> P/J8351-1
Are these conductive?
4 Check the Staple Motor Harness continuity Go to Step 9. Repair the Staple
1. Disconnect P/J8357 and P/J8308. Motor Harness.
2. Check for continuity at the following:
P/J8357-1 <=> P/J8308-10
P/J8357-2 <=> P/J8308-9
P/J8357-3 <=> P/J8308-8
P/J8357-4 <=> P/J8308-7
Are these conductive?
8 Check the Staple Move Position Sensor Go to Step 10. Connect and go
Harness connections. to Step 9.
Are P/J8354 and P/J8308 connected?
10 Check Staple Move Position Sensor Go to Step 11. Repair the Staple
Harness continuity. Move Position
1. DisconnectP/J8354 and P/J8308. Sensor Harness.
2. Check for continuity at the following:
P/J8354-1 <=> P/J8308-18
P/J8354-2 <=> P/J8308-17
P/J8354-3 <=> P/J8308-16
Are these conductive?
12 Check the Stapler Move Home Position Replace the Replace the
Sensor signal. Finisher Main Staple Move
Does the voltage across J8308-17 <=> PWB Position Sensor
J8308-16 on the Finisher Main PWB (page 3-248). (page 3-162)
change when the sensor is blocked by
moving the Stapler Head.
4 Disconnect all the connectors connected to Replace the Tray 6 Problem solved.
the Tray 6 PWB and reconnect them. PWB (page 3-67).
Cycle printer power.
Does the error still occur?
Tray 6 PWB Print Engine P/J Engine Logic Board (page 10-13)
Engine Logic PL8.1 Print Engine Electrical (page 9-40)
Board Phaser 5500 Printer Options Service Manual
2000-Sheet Tray 6 Drive P/J Locator (page 5-21)
2000-Sheet Tray 6 Drive Wiring (page 5-25)
PL22.8 Tray 6 Electrical (page 4-32)
4 Check continuity between the Tray 6 PWB Go to Step 5. Repair the wiring.
and Engine Logic Board.
Check for continuity at the following:
P/J800A <=> P/J415
P/J800B <=> P/J415
P/J800 <=> P/J414
Are these conductive?
5 Disconnect all the connectors connected to Replace the Tray 6 Replace the
the Tray 6 PWB and reconnect them. PWB (page 3-67). Engine Logic
Cycle printer power. Board
Does the error still occur? (page 8-89).
Tray 4-5 PWB Print Engine P/J Engine Logic Board (page 10-13)
Engine Logic Board PL8.1 Print Engine Electrical (page 9-40)
Phaser 5500 Printer Options Service Manual
1000-Sheet Electrical P/J Locator (page 5-6)
1000-Sheet Drive Wiring (page 5-8)
PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
3 Check continuity between the Tray 4-5 Go to Step 4. Repair the wiring.
PWB and the Engine Logic Board.
1. DisconnectP/J413 and P/J541.
2. Check for continuity at the following:
P/J413-A1 <=> P/J541-1
P/J413-A2<=> P/J541-2
P/J413-A3 <=> P/J541-3
P/J413-A4 <=> P/J541-4
P/J413-A5 <=> P/J541-5
P/J413-A6 <=> P/J541-6
P/J413-B1 <=> P/J541-7
P/J413-B2 <=> P/J541-8
P/J413-B3 <=> P/J541-9
P/J413-B4 <=> P/J541-10
P/J413-B5 <=> P/J541-11
P/J413-B6 <=> P/J541-12
Are these conductive?
4 Check for +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J413-A5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
Tray 4-5 PWB Print Engine P/J Engine Logic Board (page 10-13)
Engine Logic PL8.1 Print Engine Electrical (page 9-40)
Board Phaser 5500 Printer Options Service Manual
1000-Sheet Electrical P/J Locator (page 5-6)
1000-Sheet Drive Wiring (page 5-8)
PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
3 Check continuity between the Tray 4-5 Go to Step 4. Repair the wiring.
PWB and the Engine Logic Board.
1. DisconnectP/J413 and P/J541.
2. Check for continuity at the following:
P/J413-A1 <=> P/J541-1
P/J413-A2<=> P/J541-2
P/J413-A3 <=> P/J541-3
P/J413-A4 <=> P/J541-4
P/J413-A5 <=> P/J541-5
P/J413-A6 <=> P/J541-6
P/J413-B1 <=> P/J541-7
P/J413-B2 <=> P/J541-8
P/J413-B3 <=> P/J541-9
P/J413-B4 <=> P/J541-10
P/J413-B5 <=> P/J541-11
P/J413-B6 <=> P/J541-12
Are these conductive?
4 Check for +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J541-5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
Tray 4-5 PWB Print Engine P/J Engine Logic Board (page 10-13)
Engine Logic Board PL8.1 Print Engine Electrical (page 9-40)
Phaser 5500 Printer Options Service Manual
1000-Sheet Electrical P/J Locator (page 5-6)
1000-Sheet Drive Wiring (page 5-8)
PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
2 Check the settings of the Dip Switch SW1 Go to Step 3. Correct the
on the Tray 4-5 PWB. Switch settings. If
SW1-1 is in the Left position problem persists,
SW1-2 is in the Right position go to Step 3.
SW1-3 is in the Right position
SW1-4 is in the Left position
Are the switches set correctly?
4 Check continuity between the Tray 4-5 Go to Step 5. Repair the wiring.
PWB and the Engine Logic Board.
1. Disconnect P/J413 and P/J541.
2. Check for continuity at the following:
P/J413-A1 <=> P/J541-1
P/J413-A2<=> P/J541-2
P/J413-A3 <=> P/J541-3
P/J413-A4 <=> P/J541-4
P/J413-A5 <=> P/J541-5
P/J413-A6 <=> P/J541-6
P/J413-B1 <=> P/J541-7
P/J413-B2 <=> P/J541-8
P/J413-B3 <=> P/J541-9
P/J413-B4 <=> P/J541-10
P/J413-B5 <=> P/J541-11
P/J413-B6 <=> P/J541-12
Are these conductive?
5 Check for +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J541-5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
Paper Size Print Engine P/J Engine Logic Board (page 10-13)
Switch Print Engine P/J Locator Electrical (page 10-12)
Engine Logic PL2.1 Tray (1/2) Feeder (1/2) (page 9-8)
Board PL8.1 Print Engine Electrical (page 9-40)
1 Check the Paper in the affected tray. Go to Step 2. Reload the paper.
Is paper loaded in the tray properly?
2 Check the Paper Size Switch for the Go to Step 3. Correct the
affected tray. installation.
Is the switch installed correctly?
3 Test the Paper Size Switch for the affected Reconnect the Go to Step 4.
tray. connector of the
Run the Service Diagnostics Size Sensor Engine Logic
test for the affected tray. Board.
Does the sensor state change each time
the loaded tray is moved in or out?
6 Check for +5 V to the Paper Size Switch. Replace the Paper Replace the
For Tray 2: Size Switch for the Engine Logic
Is there +5 V across J109-1 (+) <=> affected tray Board
ground? (page 8-19). (page 8-89).
For Tray 3:
Is there +5 V across J110-1 (+) <=>
ground?
Paper Size Switch Print Engine P/J Engine Logic Board (page 10-13)
Tray 4-5 PWB PL8.1 Print Engine Electrical (page 9-40)
Engine Logic Board Phaser 5500 Printer Options Service Manual
1000-Sheet Feeder P/J Locator (page 5-5)
1000-Sheet Feeder P/J Electrical (page 5-6)
1000-Sheet Tray 4 & 5 Wiring (page 5-9)
PL20.2 Tray (1/2) Feeder (1/2) (page 4-6)
PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
1 Check the Paper in the affected tray. Go to Step 2. Reload the paper.
Is paper loaded in the tray properly?
2 Check the Paper Size Switch for the Go to Step 3. Correct the
affected tray. installation.
Is the switch installed correctly?
3 Test the Paper Size Switch for the affected Reconnect the Go to Step 4.
tray. connector of the
Run the Service Diagnostics Size Sensor Engine Logic
test for the affected tray. Board.
Does the sensor state change each time
the loaded tray is moved in or out?
6 Check for +3.3 V to the Paper Size Switch. Replace the Paper Replace the
For Tray 4: Size Switch for the Engine Logic
Is there +3.3 V across P/J820-1 (+) <=> affected tray. Board
ground? (page 8-89).
For Tray 5:
Is there +3.3 V across P/J824-1 (+) <=>
ground?
8 Check continuity between the Tray 4-5 Go to Step 10. Repair the wiring.
PWB and the Engine Logic Board.
1. Disconnect P/J541 and P/J413.
2. Check for continuity at the following:
P/J541-1 <=> P/J413-A1
P/J541-2 <=> P/J413-A2
P/J541-3 <=> P/J413-A3
P/J541-4 <=> P/J413-A4
P/J541-5 <=> P/J413-A5
P/J541-6 <=> P/J413-A6
P/J541-7 <=> P/J413-B1
P/J541-8 <=> P/J413-B2
P/J541-9 <=> P/J413-B3
P/J541-10 <=> P/J413-B4
P/J541-11 <=> P/J413-B5
P/J541-12 <=> P/J413-B6
Are these conductive?
9 Check for +5 V to the Tray 4-5 PWB Replace the Tray Replace the
Is there +5 V across P/J413-A5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
Toner Cartridge Print Engine P/J Drum and Toner (page 10-6)
Toner Dispense Print Engine P/J Engine Logic Board (page 10-13)
Assembly Print Engine Xerographics Wiring (page 10-24)
Toner Dispense Motor Print Engine Drive/CRUM Wiring (page 10-25)
Toner CRUM PWB PL5.1 Laser, CRU and Toner Dispense (page 9-32)
Engine Logic Board PL8.1 Print Engine Electrical (page 9-40)
4 Check the Toner Dispense Assembly for Clean the tube. Go to Step 5.
clogging.
Is the tube located at the lower part of
the Toner Dispense Assembly clogged?
7 Check continuity between the Toner CRUM Go to Step 8. Repair the wiring.
PWB and Engine Logic Board.
1. Disconnect P/127 and P/J419.
2. Check for continuity at the following:
P127-6 <=> P/J419-6
P127-5 <=> P/J419-7
P127-4 <=> P/J419-8
P127-3 <=> P/J419-9
P127-2 <=> P/J419-10
P127-1 <=> Not connected
Are these conductive?
11 Check continuity between the Toner Go to Step 12. Repair the wiring.
Dispense Motor and Engine Logic Board.
1. Disconnect P/J420 and P/J216.
2. Check for continuity at the following:
P/J420-1 <=> P/J216-2
P/J420-2 <=> P/J216-1
Are these conductive?
12 Check for +24 V to the Toner Dispense Replace the Toner Replace the
Motor Dispense Motor Engine Logic
Is there +24 V across P/J216-1 (+) <=> (page 8-73). Board
ground? (page 8-89).
Drum Cartridge Print Engine P/J Drum and Toner (page 10-6)
Drum Cartridge Print Engine P/J Engine Logic Board (page 10-13)
Detect Switch Print Engine LVPS Wiring (page 10-21)
Engine Logic Board Print Engine Drive/CRUM Wiring (page 10-25)
PL5.1 Laser, CRU and Toner Dispense (page 9-32)
PL8.1 Print Engine Electrical (page 9-40)
5 Check for +5 V to the Drum Cartridge Replace the Drum Replace the
Detect Switch. Cartridge Detect Engine Logic
Is there +5 V across P/J404-3 (+) <=> Switch Board
ground? (page 8-60). (page 8-89).
Drum Cartridge Print Engine P/J Drum and Toner (page 10-6)
Front Harness A Print Engine P/J Engine Logic Board (page 10-13)
Drum Cartridge Print Engine LVPS Wiring (page 10-21)
Detect Switch Print Engine Drive/CRUM Wiring (page 10-25)
Engine Logic Board PL5.1 Laser, CRU and Toner Dispense (page 9-32)
PL8.1 Print Engine Electrical (page 9-40)
5 Check for +5 V to the DRUM Cartridge Replace the Drum Replace the
Detect Switch. Cartridge Detect Engine Logic
Is there +5 V across P/J404-3 (+) <=> Switch Board
ground? (page 8-60). (page 8-89).
Drum Cartridge Print Engine P/J Drum and Toner (page 10-6)
Drum Cartridge Print Engine P/J Engine Logic Board (page 10-13)
CRUM PWB Print Engine Drive/CRUM Wiring (page 10-25)
Engine Logic Board PL5.1 Laser, CRU and Toner Dispense (page 9-32)
PL8.1 Print Engine Electrical (page 9-40)
5 Check +5 V to the Drum Cartridge CRUM Replace the Drum Replace the
PWB. Cartridge CRUM Engine Logic
Is there +5 V across P126-6 (+) <=> PWB (page 8-70). Board
ground? (page 8-89).
Drum Cartridge Print Engine P/J Drum and Toner (page 10-6)
Drum Cartridge Print Engine P/J Engine Logic Board (page 10-13)
CRUM PWB Print Engine Drive/CRUM Wiring (page 10-25)
Engine Logic Board PL5.1 Laser, CRU and Toner Dispense (page 9-32)
PL8.1 Print Engine Electrical (page 9-40)
Drum Cartridge Print Engine P/J Drum and Toner (page 10-6)
Drum CRUM PWB Print Engine P/J Engine Logic Board (page 10-13)
Engine Logic Board Print Engine Drive/CRUM Wiring (page 10-25)
PL5.1 Laser, CRU and Toner Dispense (page 9-32)
PL8.1 Print Engine Electrical (page 9-40)
5 Check +5 V to the Drum Cartridge CRUM Replace the Drum Replace the
PWB. Cartridge CRUM Engine Logic
Is there +5 V across P126-6 (+) <=> PWB (page 8-70). Board
ground? (page 8-89).
Toner Cartridge Print Engine P/J Drum and Toner (page 10-6)
Toner Cartridge Print Engine P/J Engine Logic Board (page 10-13)
CRUM PWB Print Engine Drive/CRUM Wiring (page 10-25)
Engine Logic Board PL5.1 Laser, CRU and Toner Dispense (page 9-32)
PL8.1 Print Engine Electrical (page 9-40)
4 Check continuity between the Toner CRUM Go to Step 5. Repair the wiring.
PWB and Engine Logic Board.
1. Disconnect P127 and P/J419.
2. Check for continuity at the following:
P127-6 <=> P/J419-6
P127-5 <=> P/J419-7
P127-4 <=> P/J419-8
P127-3 <=> P/J419-9
P127-2 <=> P/J419-10
Are these conductive?
5 Check +5 V to the Toner Cartridge CRUM Replace the Toner Replace the
PWB. Cartridge CRUM Engine Logic
Is there +5 V across P127-6 (+) <=> PWB (page 8-71). Board
ground? (page 8-89).
Toner Cartridge Print Engine P/J Drum and Toner (page 10-6)
Toner Cartridge Print Engine P/J Engine Logic Board (page 10-13)
CRUM PWB Print Engine Drive/CRUM Wiring (page 10-25)
Engine Logic Board PL5.1 Laser, CRU and Toner Dispense (page 9-32)
PL8.1 Print Engine Electrical (page 9-40)
4 Check continuity between the Toner CRUM Go to Step 5. Repair the wiring.
PWB and Engine Logic Board.
1. Disconnect P127 and P/J419.
2. Check for continuity at the following:
P127-6 <=> P/J419-6
P127-5 <=> P/J419-7
P127-4 <=> P/J419-8
P127-3 <=> P/J419-9
P127-2 <=> P/J419-10
Are these conductive?
5 Check +5 V to the Toner Cartridge CRUM Replace the Toner Replace the
PWB. Cartridge CRUM Engine Logic
Is there +5 V across P127-6 (+) <=> PWB (page 8-71). Board
ground? (page 8-89).
Toner Cartridge Print Engine P/J Drum and Toner (page 10-6)
Toner Dispense Print Engine P/J Engine Logic Board (page 10-13)
Assembly Print Engine Xerographics Wiring (page 10-24)
Toner Dispense Motor Print Engine Drive/CRUM Wiring (page 10-25)
Toner CRUM PWB PL5.1 Laser, CRU and Toner Dispense (page 9-32)
Engine Logic Board PL8.1 Print Engine Electrical (page 9-40)
4 Check the Toner Dispense Assembly Tube Go to Step 5. Clean the tube.
for clogging.
Is the tube located at the lower part of
the Toner Dispense Assembly clogged?
8 Check for +24 V to Toner Dispense Motor Replace the Toner Replace Engine
Is there +24 V across P/J420-2 (+) <=> Dispense Motor Logic Board
ground? (page 8-73). (page 8-89).
Drum Cartridge Print Engine P/J Drum and Toner (page 10-6)
Drum Cartridge Print Engine P/J Engine Logic Board (page 10-13)
CRUM PWB Print Engine Drive/CRUM Wiring (page 10-25)
Engine Logic Board PL5.1 Laser, CRU and Toner Dispense (page 9-32)
PL8.1 Print Engine Electrical (page 9-40)
5 Check +5 V to the Drum Cartridge CRUM Replace the Drum Replace the
PWB. Cartridge CRUM Engine Logic
Is there +5 V across P126-6 (+) <=> PWB (page 8-70). Board
ground? (page 8-89).
No Paper Sensor Print Engine P/J Engine Logic Board (page 10-13)
Engine Logic Board Print Engine Tray 2 & 3 Wiring (page 10-26)
PL2.3 Feeder (2/2) (page 9-12)
PL8.1 Print Engine Electrical (page 9-40)
No Paper Sensor Print Engine P/J Engine Logic Board (page 10-13)
Tray 4-5 PWB PL8.1 Print Engine Electrical (page 9-40)
Engine Logic Phaser 5500 Printer Options Service Manual
Board 1000-Sheet P/J Tray 4 & 5 Feeders (page 5-5)
1000-Sheet P/J Tray 4 & 5 Electrical (page 5-6)
1000-Sheet Tray 4 Wiring (page 5-9)
PL20.4 Tray 4-5 Feeders (page 4-10)
PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
7 Check continuity between the Tray 4-5 Go to Step 8. Repair the wiring.
PWB and the Engine Logic Board.
1. Disconnect P/J541 and P/J413.
2. Check for continuity at the following:
P/J541-1 <=> P/J413-A1
P/J541-2 <=> P/J413-A2
P/J541-3 <=> P/J413-A3
P/J541-4 <=> P/J413-A4
P/J541-5 <=> P/J413-A5
P/J541-6 <=> P/J413-A6
P/J541-7 <=> P/J413-B1
P/J541-8 <=> P/J413-B2
P/J541-9 <=> P/J413-B3
P/J541-10 <=> P/J413-B4
P/J541-11 <=> P/J413-B5
P/J541-12 <=> P/J413-B6
Are these conductive?
8 Check for +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J541-5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
3 Check the Tray 6 No Paper Sensor harness Go to Step 4. Repair the wiring.
continuity.
Is there continuity between P/JF60,
JF56A, PF56A, and P/JF02?
5 Check the Tray 6 No Paper Sensor signal. Replace the Tray 6 Replace the No
Does the voltage across P/JF02-8 <=> P/ PWB(page 3-67). Paper Sensor
JF02-7? change when the sensor is (page 3-54).
blocked
Note
Custom size papers loaded in the tray must match the custom size paper selected
at the Front Panel or from the print driver.
Paper Size Switch Print Engine P/J Engine Logic Board (page 10-13)
Front Size Guide Print Engine Tray 2 & 3 Wiring (page 10-26)
Rear Side Guide PL2.1 Tray (1/2) and Feeder (1/2) (page 9-8)
End Size Guide PL2.3 Feeder (2/2) (page 9-10)
Engine Logic Board PL8.1 Print Engine Electrical (page 9-40)
2 Check the trays paper size guides. Go to Step 3. Set the guides
Are the trays paper size guides set properly.
correctly?
6 Check continuity between the Paper Size Go to Step 7. Repair the wiring.
Switch and Engine Logic Board.
For Tray 2:
1. Disconnect P/J109 and P/J412.
2. Check for continuity at the following:
P/J109-1 <=> P/J412-4
P/J109-2 <=> P/J412-3
P/J109-3 <=> P/J412-2
P/J109-4 <=> P/J412-1
For Tray 3:
1. Disconnect P/J110 and P/J412.
2. Check for continuity at the following:
P/J110-1 <=> P/J412-9
P/J110-2 <=> P/J412-8
P/J110-3 <=> P/J412-7
P/J110-4 <=> P/J412-6
Are these conductive?
7 Check for +5 V to the Paper Size Switch. Replace the Paper Replace the
For Tray 2: Size Switch Engine Logic
Is there +5 V across P/J109-1 (+) <=> (page 8-19). Board
ground? (page 8-89).
For Tray 3:
Is there +5 V across P/J110-1 (+) <=>
ground?
Note
Custom size papers loaded in the tray must match the custom size paper selected
at the Front Panel or from the print driver.
Paper Size Switch Print Engine P/J Engine Logic Board (page 10-13)
Front Size Guide Print Engine P/J Registration Transport (page 10-10)
Rear Side Guide Print Engine Registration Transport Wiring (page 10-13)
Registration Sensor PL8.1 Print Engine Electrical (page 9-40)
Registration Clutch Phaser 5500 Printer Options Service Manual
Tray 4-5 PWB 1000-Sheet P/J Tray 4 & 5 Electrical (page 5-6)
Engine Logic Board PL20.6 Tray 4-5 Drive and Electrical (page 4-16)
2 Check the trays paper size guides. Go to Step 3. Set the guides
Are the paper size guides set correctly? properly.
6 Check continuity between the Paper Size Go to Step 7. Repair the wiring.
Switch and Tray 4-5 PWB.
For Tray 4:
1. Disconnect P/J820 and P/J548.
2. Check for continuity at the following:
P/J820-1 <=> P/J548-14
P/J820-2 <=> P/J548-13
P/J820-3 <=> P/J548-12
P/J820-4 <=> P/J548-11
For Tray 5:
1. Disconnect P/J824 and P/J548.
2. Check for continuity at the following:
P/J824-1 <=> P/J548-7
P/J824-2 <=> P/J548-6
P/J824-3 <=> P/J548-5
P/J824-4 <=> P/J548-4
Are these conductive?
7 Check for +3.3 V to the Paper Size Switch. Replace the Paper Go to Step 8.
For Tray 4: Size Switch
Is there +3.3 V across P/J820-1 (+) <=> (page 3-10).
ground?
For Tray 5:
Is there +3.3 V across P/J824-1 (+) <=>
ground?
9 Check continuity between the Tray 4-5 Go to Step 10. Repair the wiring.
PWB and Engine Logic Board.
1. Disconnect P/J541 and P/J413.
2. Check for continuity at the following:
P/J541-1 <=> P/J413-A1
P/J541-2 <=> P/J413-A2
P/J541-3 <=> P/J413-A3
P/J541-4 <=> P/J413-A4
P/J541-5 <=> P/J413-A5
P/J541-6 <=> P/J413-A6
P/J541-7 <=> P/J413-B1
P/J541-8 <=> P/J413-B2
P/J541-9 <=> P/J413-B3
P/J541-10 <=> P/J413-B4
P/J541-11 <=> P/J413-B5
P/J541-12 <=> P/J413-B6
Are these conductive?
10 Check for +5 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +5 V across P/J541-5 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
17 Check continuity between the Registration Go to Step 18. Repair the wiring.
Sensor and Engine Logic Board.
Is there continuity on each wire
between J104 <=> J403?
21 Check continuity between the Registration Go to Step 22. Repair the wiring.
Clutch and Engine Logic Board.
Is there continuity on each wire
between P215 <=> P/J403?
22 Check for +24 V to the Registration Clutch. Go to Step 23. Replace the
Is there +24 V across P/J403-B9 (+) <=> Engine Logic
ground? Board
(page 8-89).
2 Test the Tray 6 Paper Size Sensors. Replace the Tray 6 Go to Step 4.
Run the Service Diagnostics Paper Size PWB (page 3-67).
Sensor tests for sensors A and B.
Does the displayed state change when
the sensors are blocked?
4 Check continuity between the Paper Size Go to Step 5. Repair the wiring.
Sensors and the Tray 6 PWB.
For Paper Size Sensor A:
1. Disconnect P/JF01 and P/JF52.
2. Check for continuity at the following:
P/JF01-9 <=> PF52-1
P/JF01-8 <=> PF52-2
P/JF01-7 <=> PF52-3
For Paper Size Sensor B:
1. Disconnect P/JF01 and P/JF53.
2. Check for continuity at the following:
P/JF01-12 <=> PF53-1
P/JF01-11 <=> PF53-2
P/JF01-10 <=> PF53-3
Are these conductive?
5 Check for +5 V to the Paper Size Sensors. Replace the Paper Replace the Tray
For Paper Size Sensor A: Size Sensors 6 PWB
Is there +5 V across PF52-1 (+) <=> (page 3-42). (page 3-67).
ground?
For Paper Size Sensor B:
Is there +5 V across PF53-1 (+) <=>
ground?
Drum Cartridge Print Engine P/J Drum and Toner (page 10-6)
Front Harness A Print Engine P/J Engine Logic Board (page 10-13)
Drum Cartridge Detect Print Engine LVPS Wiring (page 10-21)
Engine Logic Board PL5.1 Laser, CRU and Toner Dispense (page 9-32)
PL8.1 Print Engine Electrical (page 9-40)
4 Check the Drum Cartridge Detect Switch Go to Step 5. Repair the wiring.
continuity.
Is there continuity between P/J404-1
<=> P/J404-3 when the Drum Cartridge
is installed?
5 Check for +5 V to the Drum Cartridge Replace the Drum Replace the
Detect Switch. Cartridge Detect Engine Logic
Is there +5 V across P/J404-3 (+) <=> Switch Board
ground? (page 8-60). (page 8-89).
2 Check continuity between the sensor and Go to Step 3.. Repair the wiring.
the Engine Logic Board.
1. Disconnect P/J403 and P/J150.
2. Check for continuity at the following:
P/J403-B15 <=> P/J150-1
P/J403-B7 <=> P/J150-2
P/J403-B4 <=> P/J150-3
P/J403-B6 <=> P/J150-4
Are these conductive?
Standard Output Tray Full (Exit Full Stack Sensor) Troubleshooting Reference
Exit PWB Print Engine P/J Laser and Exit PWB (page 10-7)
Engine Logic Print Engine P/J Engine Logic Board (page 10-13)
Board Print Engine Exit 1 Wiring (page 10-30)
Full Stack PL6.2 Exit 1 (page 9-36)
Actuator Link PL8.1 Print Engine Electrical (1/2)
Full Stack
Phaser 5500 Printer Options Service Manual
Actuator
Exit 2 P/J Locator (page 5-15)
Full Stack Sensor
Exit 2 Sensor/Fan Wiring (page 5-18)
PL24.2 Exit 2 (page 4-40)
Standard Output Tray Full (Exit Full Stack Sensor) Troubleshooting Procedure
4 Check continuity between the Stack Full Go to Step 5. Repair the wiring.
Sensor and the Exit PWB.
For Exit 1:
Is there continuity on each wire
between P/J118 <=> P/J432?
For Exit 2:
Is there continuity on each wire
between P/J113 <=> P/J434?
5 Check for +5 V to the Stack Full Sensor. Replace the Full Go to Step 6.
For Exit 1: Stack Sensor.
Is there +5 V across P/J118-3 (+) <=>
ground?
For Exit 2:
Is there +5 V across P/J113-3 (+) <=>
ground?
7 Check continuity between the Exit PWB Go to Step 8. Repair the wiring.
and Engine Logic Board.
1. Disconnect P/J431 and P/J421.
2. Check for continuity at the following:
P/J431-1 <=> P/J421-8
P/J431-2 <=> P/J421-7
P/J431-3 <=> P/J421-6
P/J431-4 <=> P/J421-5
P/J431-5 <=> P/J421-4
P/J431-6 <=> P/J421-3
P/J431-7 <=> P/J421-2
P/J431-8 <=> P/J421-1
Are these conductive?
8 Check for +5 V to the Exit PWB. Replace the Exit Replace the
Is there +5 V across P/J421-3 (+) <=> PWB (page 8-88). Engine Logic
ground? Board
(page 8-89).
2 Check the Top Tray Sensor and Main Go to Step 4. Connect and go
Sensor Harness connections. to Step 3.
Are P/J8322, P/J8393 and P/J8302A of
the Top Tray Sensor Harness
connected?
5 Check Top Tray Sensor Harness continuity. Go to Step 6. Repair the Top
1. Disconnect P/J8393 and P/J8302A. Tray Sensor
Harness.
2. Check for continuity at the following:
J8393A-3 <=> P/J8302A-10
J8393A-2 <=> P/J8302A-11
J8393A-1 <=> P/J8302A-12
Are these conductive?
6 Check for +5 V to the Top Tray Full Sensor. Go to Step 7. Replace the
Is there +5 V across J8302A-12 <=> Finisher Main
J8302A-10 on the Finisher Main PWB? PWB
(page 3-248).
7 Check the Top Tray Full Sensor signal. Replace the Replace the
Does the voltage across P8302A-11 <=> Finisher Main Upper Tray Full
P8302A-10 on the Finisher Main PWB PWB sensor
change when the sensor is covered? (page 3-248). (page 3-233).
2 Check the Staple Cartridge for faulty parts Replace faulty Go to Step 3.
and foreign particles. parts or clean as
Are there damaged parts or foreign needed.
particles?
4 Check the Staple Cartridge for faulty parts Replace faulty Go to Step 5.
and foreign particles. parts or clean as
Are there damaged parts or foreign needed.
particles?
9 Check the Self Priming Sensor signal. Go to Step 10. Replace the
Does the voltage across P8308-14 <=> Finisher Main
P8308-15 on the Finisher Main PWB PWB
change when the Staple Cartridge is (page 3-248).
removed or replaced?
5 Check Staple Motor Harness continuity. Go to Step 11. Repair the Staple
1. Disconnect P/J8357 and P/J8308. Harness.
2. Check for continuity at the following:
J8357-1 <=> J8308-10
J8357-2 <=> J8308-9
J8357-3 <=> J8308-8
J8357-4 <=> J8308-7
Are these conductive?
Finisher Main PWB Print Engine P/J Engine Logic Board (page 10-13)
Sensor Actuator PL8.1 Print Engine Electrical (page 9-40)
Stacker No Paper Phaser 5500 Printer Options Service Manual
Sensor Finisher Main PWB P/J Locator (page 5-35)
Main Sensor Finisher Sensors (2/2) Wiring (page 5-41)
Harness
Finisher Clutch and Solenoids (page 5-43)
Elevator Motor PL25.6 Finisher Stack (page 4-54)
Engine Logic
PL25.14 Finisher Electrical (page 4-70)
Board.
PL25.15 Finisher Harness (page 4-72)
1 Check the lower part of the Stacker for Remove any Go to Step 2.
obstacles. obstacles.
Are there any obstacles on the lower
part of the Stacker Tray?
8 Check the Stacker No Paper Sensor signal. Replace the Replace the
Does the voltage across P8302B-16 <=> Finisher Main sensor
P8302B-15 on the Finisher Main PWB PWB (page 3-143).
change when the sensor is blocked? (page 3-248).
Punch Box Set Sensor Phaser 5500 Printer Options Service Manual
Punch Box Sensor Finisher Main PWB P/J Locator (page 5-35)
Harness Finisher Punch P/J Locator (page 5-31)
Punch Sensor Finisher Punch (1/2) Wiring (page 5-46)
Harness
PL8.1 Print Engine Electrical (page 9-40)
Finisher Main PWB
PL25.7 Finisher Punch (page 4-56)
Engine Logic Board.
PL25.14 Finisher Electrical (page 4-70)
PL25.15 Finisher Harness (page 4-72)
7 Check the Punch Box Set Sensor signal. Go to Step 8. Replace the
Does the voltage across P/J8307-A2 <=> Punch Box Set
P/J8307-A3 on the Finisher Main PWB Sensor
change when the Punch Box is removed (page 3-154).
or replaced?
Punch Box Set Sensor Phaser 5500 Printer Options Service Manual
Punch Box Sensor Finisher Main PWB P/J Locator (page 5-35)
Harness Finisher Punch P/J Locator (page 5-31)
Punch Sensor Finisher Punch (1/2) Wiring (page 5-46)
Harness PL8.1 Print Engine Electrical (page 9-40)
Finisher Main PWB PL25.7 Finisher Punch (page 4-56)
Engine Logic Board.
PL25.14 Finisher Electrical (page 4-70)
PL25.15 Finisher Harness (page 4-72)
8 Check the Punch Box Set Sensor signal. Go to Step 9. Replace the
Does the voltage across P/J8307-A2 <=> Punch Box Set
P/J8307-A3 on the Finisher Main PWB Sensor
change when the Punch Box is removed (page 3-154).
or replaced?
Front Cover Interlock Print Engine P/J Engine Logic Board (page 10-13)
Switch Print Engine P/J Locator LVPS (page 10-16)
Engine Logic Board. Print Engine LVPS Wiring (page 10-21)
PL1.1 Covers (2/2) (page 9-6)
PL8.1 Print Engine Electrical (page 9-40)
4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J121 <=> P/J405?
Tray 6 PWB Print Engine P/J Engine Logic Board (page 10-13)
Tray 6 Main PL8.1 Print Engine Electrical (page 9-40)
Harness Phaser 5500 Printer Options Service Manual
Tray 6 Docking 2000-Sheet Feeder P/J Locator (page 5-20)
Switch
2000-Sheet Feeder Interface Wiring (page 5-23)
Engine Logic
Board PL22.7 Tray 6 Drive and Transportation (page 4-30)
PL22.8 Tray 6 Electrical (page 4-32)
4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J120 <=> P/J405?
5 Check for +24 V to the switch. Replace the Door Replace the
Is there +24 V across P/J120-B1 (+) <=> A Interlock Switch Engine Logic
ground? (page 8-45). Board
(page 8-89).
Door B Interlock Print Engine P/J Tray 2 & 3 Feeder (page 10-11)
Switch Print Engine P/J Engine Logic Board (page 10-13)
Engine Logic Print Engine Registration Transport Wiring (page 10-23)
Board. PL4.1 L/H Upper Assembly (page 9-22)
PL8.1 Print Engine Electrical (page 9-40)
4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Engine Logic Board.
Is there continuity on each wire
between P/J106 <=> P/J410?
Door C Interlock Print Engine P/J Engine Logic Board (page 10-13)
Switch PL8.1 Print Engine Electrical (page 9-40)
Engine Logic Phaser 5500 Printer Options Service Manual
Board. 1000-Sheet Feeder P/J Tray 4 & 5 Feeders (page 5-5)
1000-Sheet Feeder Drive Wiring (page 5-8)
PL20.5 Transportation (page 4-14)
4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Tray 4-5 PWB.
Is there continuity on each wire
between FS812 <=> P/J554?
Is there continuity on each wire
between FS813 <=> P/J554?
7 Check continuity between the Tray 4-5 Go to Step 8. Repair the wiring.
PWB and the Engine Logic Board.
1. Disconnect P/J541 and P/J413.
2. Check for continuity at the following:
P/J541-1 <=> P/J413-A1
P/J541-2 <=> P/J413-A2
P/J541-3 <=> P/J413-A3
P/J541-4 <=> P/J413-A4
P/J541-5 <=> P/J413-A5
P/J541-6 <=> P/J413-A6
P/J541-7 <=> P/J413-B1
P/J541-8 <=> P/J413-B2
P/J541-9 <=> P/J413-B3
P/J541-10 <=> P/J413-B4
P/J541-11 <=> P/J413-B5
P/J541-12 <=> P/J413-B6
Are these conductive?
8 Check for +24 V to the Tray 4-5 PWB. Replace the Tray Replace the
Is there +24 V across P/J541-7 (+) <=> 4-5 PWB Engine Logic
ground? (page 3-29). Board
(page 8-89).
Door D Interlock Print Engine P/J Engine Logic Board (page 10-13)
SW PL8.1 Print Engine Electrical (page 9-40)
Duplex PWB Phaser 5500 Printer Options Service Manual
Engine Logic Duplex Unit P/J Locator (page 5-12)
Board. Duplex Unit Wiring (page 5-13)
PL23.1 Transportation (page 4-34)
4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Duplex PWB.
Is there continuity on each wire
between J124 <=> P/J541?
7 Check continuity between the Duplex PWB Go to Step 8. Repair the wiring.
and the Engine Logic Board.
1. Disconnect P/J540 and P/J417.
2. Check for continuity at the following:
P/J540-1 <=> P/J417-A1
P/J540-2 <=> P/J417-B1
P/J540-3 <=> P/J417-A2
P/J540-4 <=> P/J417-B2
P/J540-5 <=> P/J417-A3
P/J540-6 <=> P/J417-B3
P/J540-7 <=> P/J417-A4
P/J540-8 <=> P/J417-B4
Are these conductive?
Door E Interlock Print Engine P/J Laser and Exit PWB (page 10-7)
Switch Print Engine P/J Engine Logic Board (page 10-13)
Exit PWB PL8.1 Print Engine Electrical (page 9-40)
Engine Logic Phaser 5500 Printer Options Service Manual
Board.
Exit 2 P/J Locator (page 5-15)
Exit 2 Sensor/Fan Wiring (page 5-18)
PL24.2 Exit 2 Tray Guide Assembly (page 4-40)
4 Check continuity between the switch and Go to Step 5. Repair the wiring.
the Exit PWB.
Is there continuity on each wire
between P/J116 and P/J434?
5 Check for +5 V to the switch. Replace the Door Replace the Exit
Is there +5 V across P/J116-2 (+)<=> E Interlock switch PWB (page 8-88).
ground? (page 3-95).
H-Xport Top Cover Print Engine P/J Engine Logic Board (page 10-13)
Door F Interlock PL8.1 Print Engine Electrical (page 9-40)
Sensor Phaser 5500 Printer Options Service Manual
H-Xport Harness Horizontal Transport P/J Locator (page 5-29)
H-Xport PWB Finisher Main PWB P/J Locator (page 5-35)
Finisher Main Horizontal Transport Wiring (page 5-39)
PWB PL25.2 Horizontal Transport (1/2) (page 4-46)
Engine Logic
PL25.3 Horizontal Transport (2/2) (page 4-48)
Board.
PL25.14 Finisher Electrical (1/2) (page 4-70)
9 Check the Door F Interlock Sensor signal. Go to Step 10. Replace the Door
Does the voltage across P/J8372-3 <=> F Interlock
P/J8372-1 on the H-Xport PWB change Sensor
when the sensor is blocked? (page 3-116).
Finisher Front Print Engine P/J Engine Logic Board (page 10-13)
Cover PL8.1 Print Engine Electrical (page 9-40)
Door G Interlock Phaser 5500 Printer Options Service Manual
Switch Finisher P/J Locator Door G Interlock (page 5-30)
Interlock Harness
Finisher Main PWB P/J Locator (page 5-35)
Eject Cover Sensor
Finisher Power Wiring (page 5-38)
Finisher Main PWB PL25.5 Finisher Covers (2/2) (page 4-52)
Engine Logic
PL25.9 Finisher Eject (1/3) (page 4-60)
Board.
PL25.14 Finisher Electrical (1/2) (page 4-70)
PL25.15 Finisher Electrical (2/2) (page 4-72)
8 Check the Door G Interlock Switch signal. Replace the Replace the
Does the voltage across J8314-2 <=> Finisher Main Switch
J8314-3 on the Finisher Main PWB PWB (page 3-127).
change when the switch is pressed? (page 3-248).
9 Check the Eject Cover Switch. Go to Step 10. Replace the Door
Does the voltage across J8365-1B <=> H Interlock Switch
ground on the Door G Interlock Harness (page 3-176).
change when the Eject Cover Switch is
actuated?
10 Check the Door G Interlock signal. Go to Step 11. Replace the Door
Does the voltage across J8388-2 <=> G Interlock
ground on the Finisher Main PWB Switch.
change when the Eject Cover SW and
Door G Interlock Switch are actuated
simultaneously?
Finisher Front Print Engine P/J Engine Logic Board (page 10-13)
Cover PL8.1 Print Engine Electrical (page 9-40)
Door G Interlock Phaser 5500 Printer Options Service Manual
Switch Finisher P/J Locator Door G Interlock (page 5-30)
Door H Interlock
Finisher P/J Locator Input Drive (page 5-30)
Switch
Interlock Harness Finisher Main PWB P/J Locator (page 5-35)
Finisher Power Wiring (page 5-38)
Finisher Main PWB
PL25.5 Finisher Covers (2/2) (page 4-52)
Engine Logic
Board. PL25.9 Finisher Eject (1/3) (page 4-60)
PL25.14 Finisher Electrical (1/2) (page 4-70)
PL25.15 Finisher Electrical (2/2) (page 4-72)
9 Check the Door G Interlock signal. Go to Step 10. Replace the Door
Does the voltage across J8388-2 <=> G Interlock
ground on the Finisher Main PWB Switch
change when the Eject Cover SW and (page 3-127).
Door G Interlock Switch are actuated
simultaneously?
Tray 6 PWB Print Engine P/J Engine Logic Board (page 10-13)
Door J Interlock PL8.1 Print Engine Electrical (page 9-40)
Switch Phaser 5500 Printer Options Service Manual
Tray 6 Main 2000-Sheet Feeder P/J Locator (page 5-20)
Harness 2000-Sheet Feeder Interface Wiring (page 5-23)
Door J
PL22.7 Tray 6 Drive and Transportation (page 4-30)
Engine Logic Board.
PL22.8 Tray 6 Electrical (page 4-32)
6 Check for +24 V to the Door J Interlock Go to Step 7. Replace the Tray
Switch. 6 PWB
Is there +24 V across PF05-2 <=> PF04-3 (page 3-67).
on the Tray 6 PWB?
7 Check the Door J Interlock Switch signal. Go to Step 8. Replace the Door
Does the voltage across PF05-1 <=> J Interlock Switch
PF04-3 on the Tray 6 PWB change when (page 3-62).
Door J is opened and closed?
1 Check the TCP/IP Address stored in the Advise the Enter the correct
printers NVRAM. customer of the IP address.
Is the address correct for the printer? address conflict.
Chapter
4
Introduction
With the exclusion of POST RAM errors, the procedures in this chapter troubleshoot
problems that are not associated with an error code or Front Panel error message.
Network Problems
The Phaser 5500 printer maintains six logs in memory detailing network functions.
The logs contain TCP/IP, NetWare, and AppleTalk initialization events. The logs can
also be accessed remotely via CentreWare Internet Services.
The logs list events chronologically. The log is limited in length; when the log is full
the printer stops recording data to the log. The logs are stored on the Hard Drive so
only new data is stored each time the printers power is cycled.
There is a Connection Setup Page, Configuration Page, and a network reset available
for troubleshooting Network problems.
1 Check the Front Panel input DC voltages: Go to Step 2. Replace the Image
On the Image Processor Board measure Processor Board
the voltages at the following test points. (page 8-91).
J150-5 <=> Ground = +5 V
J150-6< => Ground = +3.8V
J150-7 <=> Ground = +5 V
J150-8 <=> Ground = +3.8V
J150-9 <=> Ground = +3.8 V
J150-10 <=> Ground = +5 V
Are the voltages within specification?
2 Check DC supply voltage to the I/P Board: Go to Step 3. Replace the LVPS
1. Remove the Upper Right Cover. (page 8-92). If the
problem persists, verify
2. Turn the printer power On.
the wire harness to the
3. Measure the voltage at these points: I/P Board. If the wiring
P/J 521- 1 <=> ground +3.3 V checks out, replace the
P/J 521- 6 <=> ground +3.3 V I/P Board (page 8-91).
P/J 521- 3 <=> ground +5.0 V
Are the voltage levels correct?
4 Check DC supply voltage to the Exit PWB: All voltages Replace the LVPS, if
1. Remove the Top Cover. are present problem continues
and problem verify the wire harness
2. Turn the printer power On.
persists, to the Exit PWB. If the
3. Measure the voltage at these points:
replace the wiring checks out,
P/J526- 6 < = > ground +5.0V LVPS replace the Exit PWB
P/J526- 8 < = > ground +24.0V (page 8-92). (page 8-88).
Are the voltage levels correct?
Finisher LVPS
Warning
Improper connection of the grounding conductor can result in the risk of
electrical shock.
Caution
If any of the voltage measurements are not as specified in the following steps, the
cause must be corrected. Caution the customer NOT to connect the machine to
the wall outlet. Advise the customer that a licensed electrician must correct the
wiring. Do not attempt to correct the wiring yourself.
Neutral Line
Neutral Line
s4400-286
Earth s4400-287
Inoperative Printer
No response from printer when the main power is switched on.
Initial Actions
Eliminate the possibility that an installed option is the cause of the problem.
1. Power Printer Off.
2. Unplug all installed options (Finisher, 1000-Sheet Feeder, 2000-Sheet Feeder,
Duplex and Exit 2.
3. Power the printer On. If printer powers up normally, plug in the options one at a
time until the defective option is isolated. If the printer remains inoperative, use
the following procedure to locate the problem.
6 Check the AC Voltage from the LVPS to the Verify or repair Replace the LVPS
Power Switch. the wiring from (page 8-92).
Measure AC voltage at the following test the LVPS to the
points on the LVPS Power Switch. If
P/J 1 3 < = > P/J 1 6 + 120V or 220 V necessary,
Are the voltages measured within replace Power
specification? Switch
(page 8-86).
Engine Logic Board Engine Logic Board Plug/Jack locator (page 10-13)
LVPS Print Engine LVPS Plug/Jack locator (page 10-16)
Print Engine LVPS Wiring Diagram (page 10-21)
PL8.1 Print Engine Electrical (page 9-40)
1 Check AC supply voltage to the LVPS. Go to Step 2. Verify the power cord is
1. Remove the Upper Right Cover. in good condition and
plugged into the Printer
2. Turn the printer power On.
and AC outlet. Verify
3. Measure AC voltage at the following test that the GFI breaker is
points on the LVPS:
not tripped. Verify
P/J1-1 <=> P/J1-4 correct operation of the
Is the voltage across pins 1 and 4 equal printer power switch
to 120V or 220V (line voltage). and AC harness. Verify
correct power from the
AC outlet.
3 Check the Engine Logic Board harness Replace the Repair the wiring. If the
continuity: LVPS problem persists,
1. Disconnect P/J526 from the LVPS and (page 8-92). replace the LVPS, and
P/J400 from the Engine Logic Board. if necessary, the
Engine Logic Board
2. Check for continuity at the following:
(page 8-89).
P/J526-2 <=> P/J400-3
P/J526-1 <=> P/J400-4
P/J526-4 <=> P/J400-1
P/J526-3 <=> P/J400-2
Are these conductive?
Image Processor Board Image Processor Board P/J Locator (page 10-14)
Options Image Processor Board (1/2) Wiring (page 10-32)
PL8.1 Print Engine Electrical (page 9-40)
3 Isolate the faulty on-board option. Repeat the last Replace the
1. Switch the printer power Off. Step with the option or
next option or cable just
2. Re-install one of the removed options or cables.
cable until the installed.
3. Switch the printer power On. problem is
Does the printer boot correctly and is Ready found.
displayed on the Front Panel?
Image Processor Board Image Processor Board P/J Locator (page 10-14)
LVPS Image Processor Board (1/2) Wiring (page 10-32)
PL8.1 Print Engine Electrical (page 9-40)
1 Check the DC power suppled from the Replace the Go to Print Engine
LVPS. I/P Board LVPS (page 4-5) and
1. Disconnect P/J120 on the Image (page 8-91). verify LVPS operation.
Processor Board. If the LVPS is operating
2. Measure voltages across these points: correctly. Repair the
wiring connecting the
P120-1 <=> ground 3.3 V
LVPS and I/P Board.
P120-4 <=> ground 5 V
P120-6 <=> ground 3.3 V
P120-12 <=> ground 3.3 V
Are the voltages correct?
Initial Actions:
Check that the RAM devices aremaking positive contact with their connectors.
1. Power off the printer.
2. Remove and re-install the RAM memory after verifying it meets the Xerox
specifications. See "Memory Specifications" on page 1-11. If the problem
persists, use the following procedure to correct it.
4 Print a Startup Page and review the Replace the DIMM Go to Step 5.
contents. and go to Step 9.
Does the Startup Page identify a failed
memory DIMM?
7 1. Power off the printer and remove the first Go to Step 8. Go to Step 9.
DIMM.
2. Install the second DIMM and power on
the printer.
Is a memory fault message displayed?
8 1. Power off the printer and move the Replace the DIMM Replace the I/P
suspected defective DIMM to the other and go to Step 9. board
memory socket. (page 8-92).
2. Power on the printer.
Does the DIMM fail in the new location?
9 Install all of the DIMMs and power on the Replace the I/P Problem Solved.
printer. board
Is a memory fault message displayed? (page 8-92).
Chapter
5
Print-Quality Problems Overview
Print-quality defects can be attributed to printer components, consumables, media,
internal software, external software applications, and environmental conditions. To
successfully troubleshoot print-quality problems, eliminate as many variables as
possible. The first step is to generate test prints using information pages embedded in
the printer on laser paper from the approved media list. The paper should be from an
unopened ream that has been acclimated to room temperature.
If the print-quality defect is still present after printing on approved media from an
unopened ream of paper, then media, software applications, and environmental
conditions need to be researched.
Print a Configuration Page to determine the temperature and humidity under which
the printer has been operating. Compare this to the environmental specifications for
the printer found in "Environmental Specifications" on page 1-14 of this manual.
Temperature and humidity extremes can adversely affect the Xerographic and fusing
characteristics of the printer.
When analyzing a print-quality defect, first determine if the defect is repeating or
random. Continuous defects in the process direction, such as voids and lines, are the
most difficult to diagnose. The visible surfaces of all rollers should be inspected for
obvious defects.
Note
The printer prints the test print using the job defaults established in the Printer
Setup menu. Insure that Edge-to-Edge Printing, located under the PCL Setup
menu, is set to Off before printing the test print; otherwise, the image will be
shifted left.
Light Prints The overall image density is too light. page 5-14
Black Prints The print is completely covered with toner with no visible page 5-19
image.
Vertical Deletions There are areas of the image that are extremely light or page 5-21
missing entirely. These areas run vertically along the page in
the direction of paper movement.
Horizontal There are areas of the image that are extremely light or page 5-23
Deletions missing entirely. These areas run horizontally across the
page in the direction of scanning.
Vertical Streaks Extraneous dark lines/bands in the process direction. page 5-25
Horizontal Streaks Extraneous dark lines/bands in the direction of scan. page 5-27
Unfused Image Part of or all of the image is unfused. Refer to the page 5-30
specification.
Damaged Prints Creases, wrinkles, excessive curl, cuts, folds or embossed page 5-33
marks.
Resolution At 600 dpi, the two pixel lines and halftone patches cannot be page 5-7
reproduced clearly on the print.
Spot Deletions Solid areas are marked with irregular white areas. page 5-35
Residual Image The image from a previous print appears on the current print. page 5-38
Background Uniform toner contamination in non image areas. See the page 5-40
Background specification.
Uneven Density The text/line darkness and solid area density image varies page 5-42
across the print.
Skewed Image Angular displacement of the image from its intended position page 5-44
on the print. See the specification.
Registration Displacement of the image, in the process or scan direction, page 5-45
from its intended position on the print.
Skip/Smears Skip - Loss or stretching of the image in bands across the page 5-47
process direction.
Smear - The distortion of the image in bands across the
process direction that appears to be blurred or compressed.
Test Print
Phaser5500-040302-2-L
8.5x11 (LEF Only)
LEAD EDGE
s5500-619
s5500-048
Note
The specified operating environment for the printer ranges from 41 degrees F
(5 degrees C) at 15% relative humidity to 95 degrees F (32 degrees C) at 85%
relative humidity. Fusing performance varies according to the environment.
Test Print
Phaser5500-040302-2-L
8.5x11 (LEF Only)
LEAD EDGE
s5500-049
A cold environment affects the warm-up time, while high humidity has an
adverse effect on the fusing of prints.
The paper weight or composition or transparency affects the fusing of prints.
Rub the image three times at the marked check points with a Go to Go to
soft cloth or tissue. The image should not lift off of the "Resolution" "Unfused
surface. on page 5-7. Image" on
Does the fusing quality of the image appear acceptable? page 5-30.
Test Print
Phaser5500-040302-2-L
8.5x11 (LEF Only)
LEAD EDGE
s5500-050
Observe the three resolution check points on several test The printed Go to
prints. Check the image resolution in each of these areas: test patterns "Resolution"
Arrow 1: The two pixel vertical, horizontal, and diagonal meet the on
lines should be clear and continuous. The diagonal lines Resolution page 5-34.
might appear to be narrower than the others. Specification
Arrow 2: The text paragraphs should be roughly equal . Go to
in density. page 5-8.
Arrow 3: The half-tone patches adjacent to the solid
blocks in the corners should be uniform in appearance.
Are the check points (arrows 1, 2, and 3) within
specification?
s5500-051
Measure the registration on two consecutive test prints. Fold The test prints Go to
the paper in half (leading edge to trailing edge). Observe the meet the "Registration"
fold line of the paper with reference to the cross hairs of the Leading Edge on page 5-45.
target. to Trailing
Is the fold within +/- 2.5 mm of the target cross hairs Edge
(each line on the target is 1 mm). Registration
Specification.
Go to
"Registration
(Side to Side)"
on page 5-9.
s5500-052
Test Print
Phaser5500-040302-2-L
8.5x11 (LEF Only)
LEAD EDGE
Skip
Smear
s5500-053
Inspect the ladder chart test pattern as shown in the figure. Go to "Spots" Go to "Skips
Is the pattern free from skips and smears? on page 5-11. and Smears"
on page 5-47.
s5500-054
1. From the Main Menu, select Information, then press the Go to "Light Go to "Spots"
OK button. (Undertoned) on page 5-29.
2. Scroll to Information Pages, then press the OK button. Print" on
page 5-14.
3. Scroll to Configuration Page, then press the OK button.
4. Inspect the print for spots. Within a 289 X 95 mm square:
There should be no spots larger than or equal to
0.5 mm visible on the prints.
There should be no more than 1 spot measuring
between 0.4 mm and 0.5 mm visible on the print.
There should be no more than 16 spots measuring
between 0.25 mm and 0.4 mm visible on the print.
Any spot measuring less than 0.25 mm is
acceptable.
Are the prints free of spots or the spots that are visible
fall within the acceptable range?
Test Print
Phaser5500-040302-2-L
8.5x11 (LEF Only)
s5500-055
1 Inspect the Test Patterns for other Print Defects. Return to Go to Step 2.
Are the test prints free of defects? "Analyzing
Test Prints"
on page 5-2.
Initial Actions
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check the installation of the Drum Cartridge.
Check that the Drum Cartridge ground contact points are clean.
Ensure that there are no obstructions in the Laser path.
Ensure that draft mode is turned off.
s5500-056
9 Check the Engine Logic Board. Problem solved. Replace the I/P Board
1. Replace the Engine Logic Board (page 8-91).
(page 8-89).
2. Print a Test Print.
Is the Test Print normal?
Initial Actions
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check the installation of the Drum Cartridge.
Check that the Drum Cartridge ground contact points are clean.
Ensure there are no obstructions in the Laser path.
Ensure the blank prints are not the result of multi-sheet feeds.
s5500-057
15 Check the Engine Logic Board. Problem solved. Replace the I/P Board
1. Replace the Engine Logic Board (page 8-91).
(page 8-89).
2. Print a Test Print.
Is the Test Print normal?
Initial Actions
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check that the Drum Cartridge ground contacts are clean.
Check the installation of the Drum Cartridge.
Ensure the covers are in place and no outside light enters the printer.
s5500-058
6 Check the Engine Logic Board. Problem solved. Replace the I/P
1. Replace the Engine Logic Board (page 8-89). Board
(page 8-91).
2. Print a Test Print.
Is the Test Print normal?
Initial Actions
Check that the paper supply is dry and meets specifications.
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check installation of the Drum Cartridge.
Check Transfer Roller for wear or contamination.
Check that the Drum Cartridge ground contacts are clean.
Ensure there are no obstructions in the laser path.
Check that rollers and other paper path components are clean and
unobstructed.
s5500-059
Initial Actions
Check that the paper supply is dry and meets specifications.
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check the installation of the Drum Cartridge.
Check that the Drum Cartridge ground contacts are clean.
Check the Transfer Roller for contamination or wear.
Check that rollers and other paper path components are clean and
unobstructed.
s5500-060
5 Check the Heat and Pressure Roller. Replace the Fuser Go to Step 6.
(page 8-76).
WARNING: Allow the Fuser to cool
before attempting to
remove it.
Remove the Fuser.
Is there any contamination or
crack on Heat or Pressure Roller?
9 Check the Engine Logic Board. Problem solved. Replace the I/P Board
1. Replace the Engine Logic Board (page 8-91).
(page 8-89).
2. Print a Test Print.
Is the Test Print normal?
Initial Actions
Check that the paper supply is dry and meets specifications.
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check the installation of the Drum Cartridge.
Check that the Drum Cartridge ground contacts are clean.
Inspect the paper path for contamination or obstructions.
s5500-061
8 Check the Heat and Pressure Roller. Replace the Fuser Go to Step 9.
WARNING: Allow the Fuser to cool (page 8-76).
before removing it.
Remove the Fuser.
Is there contamination or defects
on the Heat or Pressure Roller?
9 Check the Engine Logic Board. Problem solved. Replace the I/P Board
1. Replace the Engine Logic Board (page 8-91).
(page 8-89).
2. Print a Test Print.
Is the Test print normal?
Initial Actions
Check that the paper supply is dry and meets specifications.
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check the installation of the Drum Cartridge.
Check the Drum Cartridge Drum surface for scratches.
Check that the Drum Cartridge ground contacts are clean.
s5500-062
5 Check the Heat and Pressure Roller. Replace the Fuser Go to Step 6.
(page 8-76).
WARNING: Allow the Fuser to cool
before removing it.
Remove the Fuser.
Is there any contamination or
crack on Heat or Pressure Roller?
Initial Actions
Check that the paper is clean, dry, and meets specifications.
If using recycled paper, it may have spots.
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check the installation of the Drum Cartridge.
Check Drum surface for spots or contamination.
Check the Fuser for wear or contamination.
Check that the Drum Cartridge ground contacts are clean.
Spots Troubleshooting Reference
s5500-063
5 Check the Heat and Pressure Roller. Replace the Fuser Go to Step 6.
WARNING: Allow the Fuser to cool (page 8-76).
before removing it.
Remove the Fuser.
Is there contamination or defects
on Heat or Pressure Roller?
6 Replace the Engine Logic Board Problem solved. Replace the I/P Board
(page 8-89). (page 8-91).
Print a Test Print.
Is the Test Print normal?
Unfused Image
The printed image is not fully fused to the paper. The image rubs off easily.
Initial Actions
Check to ensure that the printer installation meets environmental
specifications. A location thats too cold or too humid reduces fusing
performance.
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check to ensure that the paper is dry and within specifications.
Verify that the paper type is set correctly for the Fuser temperature
configuration.
s5500-064
Handle
E
Knob
s5500-065
3 Check the Heat and Pressure Roller. Replace the Fuser Go to Step 4.
WARNING: Allow the Fuser to cool (page 8-76).
before removing it.
Remove the Fuser.
Is there contamination or cracks
on Heat or Pressure Roller?
7 Check the Engine Logic Board. Problem solved. Replace the I/P Board
1. Replace the Engine Logic Board (page 8-91).
(page 8-89).
2. Print a Test Print.
Is the tTest print normal?
Note
If paper damage occurs within an installed option, determine the location where
the damage occurs an correct as necessary to eliminate the problem.
Initial Actions
Verify that the Drum Shutter operates properly when Door A is opened or
closed.
Check that the paper supply is dry and meets specifications.
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check that rollers and other paper path components are clean and
unobstructed.
s5500-066
6 Check the Heat and Pressure Roller. Replace the Fuser Go to Step 7.
(page 8-76).
WARNING: Allow the Fuser to cool
before removing it.
Remove the Fuser.
Is there contamination or defects
on the Heat or Pressure Roller?
Resolution
The two pixel lines and halftone patches cannot be reproduced clearly on the test
print.
Initial Actions
Ensure the NVRAM Laser Power adjustment is set to the default, which is 4.
Spot Deletions
Solid areas are marked with irregular white areas.
Initial Actions
Check that the paper is clean, dry, and meets specifications.
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check the installation of the Drum Cartridge.
Check that the Drum Cartridge ground contacts are clean.
s5500-067
5 Check the Heat and Pressure Roller. Replace the Fuser Go to Step 6.
WARNING: Allow the Fuser to cool (page 8-76).
before removing it.
Remove the Fuser.
Is there contamination or defects
on the Heat or Pressure Roller?
6 Check the Engine Logic Board. Problem solved. Replace the I/P Board
1. Replace the Engine Logic Board (page 8-91).
(page 8-89).
2. Print a Test Print.
Is the trouble rectified?
Initial Actions
Check that the paper is clean, dry, and meets specifications.
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check the installation of the Drum Cartridge.
Check that the Drum Cartridge ground contacts are clean.
Component Circumference
Initial Actions
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check the installation of the Drum Cartridge.
Check that the Drum Cartridge ground contact points are clean.
Verify the paper is within the specifications on the Paper Tips Page.
s5500-068
7 Check the Heat and Pressure Roller. Replace the Fuser Go to Step 8.
(page 8-76).
WARNING: Allow the Fuser to cool
before attempting to
remove it.
Remove the Fuser.
Is there any contamination or
defects on Heat or Pressure
Roller?
9 Check the Engine Logic Board. Problem solved. Replace the I/P Board
1. Replace the Engine Logic Board (page 8-91).
(page 8-89).
2. Print a Test Print.
Is the trouble rectified?
Initial Actions
Check that the paper is clean, dry, and meets specifications.
Verify the Toner Cartridge is a Xerox manufactured part. If a non-Xerox
Toner Cartridge is being used, this could be the problem.
Check that the Laser Window is clean.
Inspect the paper path for items, such as staples, paper clips, and paper
scraps.
Check the installation of the Drum Cartridge.
Check that the Drum Cartridge ground contacts are clean.
Ensure the covers are in place and no outside light enters the printer.
s5500-069
8 Check the Engine Logic Board. Problem solved. Replace the I/P Board
1. Replace the Engine Logic Board (page 8-91).
(page 8-89).
2. Print a Test Print.
Is the trouble rectified?
Initial Actions:
Load new, dry paper that meets specifications.
Check that the Toner Cartridge is properly installed and not empty.
Ensure that the printer is reasonably level.
Check to make sure the Laser path is clean and unobstructed.
Remove the Drum Cartridge and check for wear, contamination, or
obstructions.
s5500-070
4 Look at the print on the paper before Replace the Fuser Replace the Transfer
the Fuser. Assembly Roller (page 8-44).
Does the print on the paper have (page 8-76).
even density?
Initial Actions
Check that the paper guides are set correctly.
Load new, dry paper that meets specifications.
Check the rollers in the paper path for any obstructions, damage, or debris.
Ensure the Drum Cartridge is properly installed.
s5500-071
Registration
The image is positioned incorrectly in either the process or scan direction.
Initial Actions:
Check to ensure that the paper is within specification.
Check that the paper supply is new, dry, and loaded correctly.
Check that the paper tray guides are set correctly.
Check that components in the paper path are clean and unobstructed.
3 Have the customer run a print job. Problem solved. Problem may be
Are the customers prints application related.
correctly registered? Have the customer
contact Xerox
Customer Support.
Initial Actions:
Check to ensure that the paper is within specification.
Check that the paper supply is new, dry, and loaded correctly.
Check the paper path for any obstructions or debris.
XEROX
XEROX
XEROX
Chapter
6
Service Test Prints
There are five test prints stored in the printer that are primarily intended for service
use:
Print Quality Test Print
Engine Test Prints (from Service Diagnostics)
Grid Pattern
Stripe pattern
Dark pattern
Blank - Laser off
Note
The printer prints the test print using the job defaults established in the
Printer Setup menu. Insure that Edge-to-Edge Printing, located under the
PCL Setup menu, is set to Off before printing the test print; otherwise, the
image is shifted left. If the default Print Quantity (in the General Setup
submenu) is 5, the printer prints 10 pages when duplexing is off (in the Paper
Handling Setup submenu) or five 2-sided prints when duplexing is on.
Test Print
Phaser5500-040302-2-L
8.5x11 (LEF Only)
LEAD EDGE
s5500-619
Checking Registration
This procedure checks the printer registration in the horizontal (scan) direction and
the vertical (process) direction for both simplex and duplex printing. If any
registration measurement does not meet the specification, use the Printer NVRAM
Adjustments utilities found in Service Diagnostics to make the necessary registration
adjustments.
Start the registration adjustment procedure by verifying that the current settings in
NVRAM are at the factory defaults of 50 for the scan direction and 33 for the process
direction. Once set to factory defaults, perform registration testing on all input trays in
both simplex and duplex modes. Use the job defaults to change the supply tray and
mode to generate Print Quality test prints from each source.
1. From the Main menu, select Troubleshooting, then press the OK button.
2. Select Print Quality Problems, then press the OK button.
3. Select Test Prints, then press the OK button. Depending on your job settings,
two or more Print Quality Test prints should print.
4. For the scan direction, side-to-side, fold the test print like this:
s5500-052
s5500-051
6. Check the point where the fold line intersects the target. Maximum deflection
from the centerline is 2.5 mm in either direction. The target lines are graduated in
1 mm. increments.
If the fold line falls more than 2.5 mm from the target, use the following procedure to
realign the image on the paper.
In general, it is best to make registration adjustments for individual trays. Limit use of
the All Trays utilities to only those instances when testing indicates a general mis-
alignment condition exists.
Registration changes are made by increasing or decreasing the stored value that
controls the image position on the page. For scan direction adjustments, each variable
is set at the factory to a value of 50. The maximum for scan direction adjustments is
99 with a minimum of 1. Increasing or decreasing a scan direction value by one (1)
results in a .254 mm change in the image position. For the process direction the
factory default is 33. The maximum is 66 and the minimum is zero (0).
Changes to the current value for process direction variables by one (1) moves the
leading edge of the image .363mm closer or further from the edge of the paper.
1. Enter Service Diagnostics.
2. Select Printer NVRAM Adjustments, then press the OK button.
3. Select either the process adjustment (Tray [#] Proc Dir) or scan adjustment
(Tray [#] Scan Dir) for the desired tray, then press the OK button.
4. Use the Up Arrow and Down Arrow buttons to set the new value based on
measurements taken from the target area.
Note
In the scan direction, increasing the value moves the image down and decreasing
the value moves the image up.
In the process direction, increasing the value moves the image toward the trail
edge and decreasing the value moves the image towards the lead edge.
Temperature
Paper Type
Low Medium High Extra High
Plain, Plain Paper Plain Paper Thick Paper Thick Paper
Letterhead, Mode 1 Mode 1 (Default) Mode 1 Mode 2
Colored,
Special
Transparency Transparency Plain Paper Plain Paper Thick Paper
Paper Mode Mode 2 Mode 1 Mode 1
(Default)
Labels Plain Paper Thick Paper Thick Paper Thick Paper
Mode 1 Mode 1 Mode 4 (Default) Mode 2
Card Stock, Plain Paper Plain Paper Thick Paper Thick Paper
Envelopes Mode 2 Mode 1 Mode 1 (Default) Mode 2
Prepunched Plain Paper Plain Paper Thick Paper Thick Paper
Mode 2 Mode 1 and Mode 1 Mode 2
(Default)
Note
You must scroll up to see the Extra High setting.
Note
Resetting the Fuser Life counter also resets the Transfer Roller counter and all
Tray Page counters to zero.
Note
There is no single reset for the Print Engine NVRAM.
Caution
Before resetting the connection setup values to factory default values, make note
of the current network settings or print a Configuration Page to record the
printers current network settings.
1. From the Main menu, select Printer Setup, then press the OK button.
2. Select Connection Setup, then press the OK button.
3. Select Reset Connection Setup, then press the OK button.
4. Select Reset Connection Setup NOW, then press the OK button.
Caution
Before resetting the printer default settings to factory default values, make note
of the current network settings or print a Configuration Page to record the
customers current network settings.
Chapter
7
Service Preventive Maintenance Procedure
Perform the following procedures whenever you check, service, or repair a printer.
Cleaning the printer, as outlined in the following steps, assures proper operation of the
printer and reduces the probability of having to service the printer in the future.
The frequency of use and the type of paper a customer prints on determines how
critical and how often cleaning is necessary.
Recommended Tools
5.5 mm hex-head Nut Driver
Toner vacuum cleaner
Clean water
Clean, dry, lint-free cloth
Black, light protective bag
Cleaning
Caution
Never apply alcohol to any parts in the printer.
If you remove the Drum Cartridge, place it in a light protective bag.
Note
Never use a damp cloth to clean up toner.
Chapter
8
Overview
This section contains the removal and replacement procedures for spared parts
according to the Field Replaceable Units (FRUs) Parts List. Replacement procedures
are not provided for most of the FRUs because in most cases, re-installing a part only
requires reversing the removal procedure. Where the replacement process is not a
simple reversal of the removal, a replacement procedure is included. Replacement
Notes provide tips and suggestions that can aid in reassembling the part.
Rear
Right
Left
Front
s5500-075
Tray 1
Lower Transportation and Registration
Xerographics
Electrical
Parts are controlled as spare parts. When servicing for parts for which no procedures
are described, observe their assembling condition before starting the service.
Preparation
Before you begin any Removal and Replacement Procedure:
1. Switch Off the printer power and disconnect the power cord from the wall outlet.
2. Remove the Drum Cartridge and protect it from exposure to light by covering it
with a light proof bag or by placing it in a light-tight container. Disconnect all
computer interface cables from the printer.
3. Wear an electrostatic discharge wrist strap to help prevent damage to the sensitive
electronics of the printer circuit boards.
4. Remove the Fuser Assembly or wait at least 5 minutes after you have switched
Off printer power for the Fuser to cool before you work on or around the Fuser.
Caution
Many parts are secured by plastic tabs or hooks. DO NOT over Flex or force
these parts. Do not over torque the screws threaded into plastic parts.
Note
Names of parts that appear in the disassembly procedures may not be exactly the
same as the names that appear in the Parts List. For example; a part called the
Registration Chute Assembly may appear on the Parts List as Assembly, Chute
REGI.
Caution
Do not remove red screws. Frame mis-alignment will result.
Warning
Unplug the AC power cord from the wall outlet before removing any printer part.
Page number references are given in-line for procedural steps previously
described.
PL1.1.2
PL1.1.8
Top Cover
Connector
s5500-078
Replacement Note
Make sure the spur and tab on the rear side of the cover engage the frame.
PL1.1.9
Front Cover
A
s5500-079
PL1.1.13
Hook
Hook
Inner Main Cover s5500-081
4. Open Door A.
5. Remove the Drum Cartridge.
6. Remove the three screws securing the Inner Main Cover to the frame.
7. Remove the Inner Main Cover by tilting the cover outwards and lifting to release
the hooks.
Replacement Note
When installing, put the four lower hooks on the Inner Main Cover inside the
rolled edge of the printer frame.
PL1.1.5
Bracket
Switch
s5500-082
Upper Right
Cover
Lower Right
Cover
s5500-083
Replacement Note
Be sure to secure the lower rib on the Upper Right Cover to the upper part of
the Lower Right Cover.
Lower Right
Cover
s5500-
3. Remove the Lower Right Cover by lifting upwards to release the hooks, then
outward.
s5500-087
1. Loosen the two captive thumbscrews securing the I/P Board Cover.
2. Remove the I/P Board Cover by moving it in the direction of the arrow.
PL1.2.5
2. Remove the two screws securing the Upper Rear Cover to the printer.
3. Remove the Upper Rear Cover by moving it in the direction of the arrow.
s5500-089
1. Remove the one screw securing the Tray 1/MPT Rear Cover to the frame.
PL1.2.6
Rear
Replacement Note
Attach the four lower hooks on the Lower Rear Cover to the bracket on the
printer.
1. Remove the Option Interface Cover from the Lower Rear Cover by moving the
Option Interface Cover in the direction of the arrow.
s5500-091
1. Remove the Exit 1 Top Cover by moving it in the direction of the arrow.
Note
To remove the Tray 2 switch, remove the Engine Logic Board (page 8-89), and
loosen the Engine Logic Board Bracket.
PL2.1.4
AC Accessory Panel
Tray 2 Feeder
1. Remove the Tray 1/MPT Rear Cover (page 8-16)
2. Remove the Tray 1/MPT Feeder (page 8-32).
3. Remove Door A (page 8-46).
4. Remove the Take Away Bracket (page 8-40).
5. Remove Tray 2.
6. Release the harness from the two clamps on the frame.
Clamp
Harness
Connector
Tray 2 Feeder
s5500-094
Replacement Note
When installing the Feeder, fit the two bosses on the frame into the holes on
the Feeder, and transfer the Feed Out Chute to the new Feeder.
PL2.1.7
Boss
Boss
7. Release the boss on the both ends on the Feed Out Chute securing it to the frame.
Release the right side first and remove the chute.
8. Remove the two screws securing the Take Away Chute to the frame.
Caution
The Take Away Chute is easily damaged if the latches located on the backside of
the chute are not released before attempting to remove the chute from the frame.
Release these latches before attempting to remove the Take Away Chute.
Bearing
Gear-18T
Harness
Connector
Tray 3 Feeder
s5500-097
11. Release the harness from the two clamps on the frame.
12. Disconnect the connector.
13. Remove the two screws securing the Feeder to the frame.
14. Remove the Feeder by moving it in the direction of the arrow.
Replacement Note
When installing the Feeder, fit the two bosses on the frame into the holes on
the Feeder. When installing the Take Away Chute, fit the bosses on the Take
Away Chute into the holes on the frame.
Feed/Lift Motor
1. Remove the Tray 1/MPT Rear Cover (page 8-16).
2. Remove the Tray 1/MPT Feeder (page 8-32).
3. Remove Door A (page 8-46).
4. Remove the Take Away Bracket (page 8-40).
PL2.3.2
Feeder Assembly
Feed/Lift Up
Motor
Connector
s5500-104
PL2.3.14
Feeder
No Paper Sensor
Harness
Hooks
Upper Frame
s5500-109
6. Release the hooks securing the Sensor to the Upper Frame as shown in the figure.
7. Disconnect the connector from the No Paper Sensor.
8. Remove the No Paper Sensor.
PL2.3.13
Feeder
Upper Frame
Bosses Actuator
s5500-108
6. Release the two bosses on the Actuator securing the Actuator to the Upper
Frame.
7. Remove the Actuator.
Note
As an alternate procedure, remove Trays 2 and 3, then reach in and release the
actuator bosses from the feeder assembly.
PL2.3.14
Feeder
Harness
Level Sensor
Hook
Upper Frame
Hooks
s5500-110
7. Release the hooks securing the Level Sensor to the Upper Frame as shown in the
figure.
8. Disconnect the connector from the Level Sensor and remove the sensor.
Feeder
6. Remove the Pre-Feed Sensor from the Front Chute as shown in the figure.
7. Disconnect the connector from the Pre-Feed Sensor.
PL2.3.20
Shaft
Oneway Clutch
Feed Roll
Front Chute
s5500-114
PL2.3.28
Front Chute
Support Assembly
Retard Roller
s5500-117
2. Release the hook securing the Retard Roller to the Shaft as shown in the figure.
3. Remove the Retard Roller.
PL2.3.32
Support Assembly
Nudger Roller
Front Chute
s5500-120
Tray 1 Feeder
1. Remove the Tray 1/MPT Rear Cover (page 8-16).
PL3.1.1
Tray 1 Feeder
s5500-124
Replacement Note
Place the harness along the slot on the left of the Feeder to avoid pinching
the harness between the Feeder and the Frame
Upper Frame
Hook
(Upper Frame)
Slot
Actuator
s5500-125
3. Remove the two hooks securing the upper frame to the printer.
4. Remove the upper frame by moving it in the direction of the arrow.
5. Pull the right side of the Actuator toward you, then pull it out of the hole in the
upper frame.
Replacement Note
When installing the actuator into the Upper Frame, press on both sides of the
actuator pivot point to avoid breaking the part.
Upper Frame
Connector
Hook
(Upper Frame)
Slot
No Paper Sensor
s5500-126
3. Release the two hooks securing the Upper Frame to the Tray 1 Feeder, and move
the Upper Frame in the direction of the arrow to remove.
4. Disconnect the connector from the sensor.
5. Release the hooks securing the sensor to the Tray 1 upper frame.
6. Remove the sensor.
Tray 1 Feeder
Pick Up Gear
Pick Up Shaft
Gear Bracket
s5500-129
3. Remove the Spring from the Gear Bracket and Pick Up Gear.
Replacement Note
Slide the Pick Up Gear until it locks on the Stopper Lever.
PL3.2.15
Gear Lever
Pick Up Solenoid
Lower Frame s5500-131
5. Remove the three screws securing the Gear Bracket to the Tray 1 Lower Frame.
6. Remove the one screw securing the Pick Up Solenoid to the Gear Bracket.
7. Disconnect the connector from the Pick Up Solenoid.
8. Lower the Gear Lever in the direction of the arrow and remove the Pick Up
Solenoid.
PL3.2.16
Stopper Hook
Cam Gear
Lever
E-Ring
Spring
Pick Up Shaft
Bearing 8 Bearing 8
Pick Up Gear
Pick Up Cam
Lower Frame
Pinch Chute
Feed Roller
Hook
Pick Up Shaft
3. Remove the two screws securing the Pinch Chute to the Tray 1/MPT Lower
Frame. Note the orientation of the roller and remove the Pinch Chute.
4. While releasing the two hooks of the Roller Core left and right securing the Feed
Roller to the Pick Up Shaft as shown in the figure, and slide the Feed Roller
outward.
5. Remove the Feed Roller from the Pick Up Shaft by moving it in the direction of
the arrow (to the front).
PL3.2.12
Retard Pad
Pad Spring
Retard Shaft
Lower Frame
Retard Shaft
s5500-134
Caution
The Retard pad springs are easily lost. Grip each spring firmly when removing
them. The Retard Pad is held down by the force of the Feed Roller.
4. Remove two Pad Springs under the Retard Pad.
5. Remove the Retard Pad and the Retard Shaft by moving it in the direction of the
arrow, from the backside.
FRU Disassembly 8-39
Lower Transportation and Registration
PL4.1.1
Door B
s5500-139
5. Remove the two screws securing the Take Away Bracket to the printer.
6. Disconnect the harness and release the harness from the clamp on the Take Away
Bracket.
7. Disconnect the Door B Interlock Switch from the harness and remove the Take
Away Bracket.
PL4.1.3
Door B Interlock
Switch
Door B
s5500-140
2. Release the hooks securing the switch to the Take Away Bracket.
3. Disconnect the connector from the switch.
4. Remove the Door B Interlock Switch.
PL4.1.8
Take Away Chute
Bearing
Gear-18T
Caution
The Take Away Chute is easily damaged if the latches located on the backside of
the chute are not released before attempting to remove the chute from the frame.
Release these latches before attempting to remove the Take Away Chute.
5. Remove the two screws securing the Take Away Chute to the frame.
6. Reach in and release the latch at the center of the Take Away Chute from behind
and remove the chute.
7. Remove the K-clip on the right side, securing the Take Away Roller to the frame.
Caution
The Take Away Bearing and Gear 18T are not captive on the shaft. Use care to
capture these parts as you remove the shaft.
8. Remove the Take Away Roller by moving it in the direction of the arrow.
PL4.1.10
Door B
Lower Chute
s5500-141
2. Remove the two screws securing the Lower Chute to the frame.
3. Remove Door B together with the Lower Chute.
PL4.2.1
Transfer Roller
Hook
Hook
Left
s5500-598
2. Pinch the hooks at each end of the Transfer Roller and lift to remove the Transfer
Roller from the chute.
Door A
Interlock Switch
Bracket
Rear
s5500-623
3. Remove the single screw securing the Door A Interlock Switch to the frame.
4. Disconnect the switch from the harness and remove the switch and bracket from
the Printer.
5. Remove the switch from the bracket by compressing the hooks.
PL4.2.8
Door A
s5500-144
Registration Roller
1. Remove the Door A (page 8-46).
L/H Chute
Door A
Hooks
s5500-145
L/H Chute
Door A
Hooks
s5500-146
PL4.5.1
Registration
Transport
Assembly
Pinch Roller
Chute-R Registration
Transport
Assembly
Pinch Roller
Boss
Connector
4. Release the bosses on each end of the Feed Out Chute starting with the right end
and remove the Feed Out Chute.
Note
It could require significant force to flex the Registration Transport Assembly to
clear the retaining tab and remove it from the frame.
Replacement Note
Make sure the retaining tab fits over the frame rather than under it.
PL4.5.2
Registration Clutch
E-Ring
Boss
Registration Transport
Assembly
s5500-148
5. Remove the E-ring securing the Registration Clutch to the Registration Roller.
6. Remove the Registration Clutch together with the harness.
Replacement Note
Route the harness through the hole as shown. Avoid pinching the harness.
PL4.5.7
Hook
Registration
Sensor
Registration Transport
Assembly
Registration Hooks
Sensor
s5500-150
5. Release the three hooks securing the sensor to the Registration Transport
Assembly and remove.
Notch
Rear
Protrusion
3. Remove the screws securing the Take Away Clutch Bracket to the frame and
Motor Assembly and remove the bracket.
4. Disconnect the Take Away Clutch connector from the harness.
5. Remove the E-clip securing the Take Away Clutch and remove the Clutch.
Replacement Note
Make sure the notch in the clutch fits over the protrusion.
FRU Disassembly 8-53
Feed Out Sensor 3
1. Remove the Tray 1 Feeder (page 8-32).
2. Remove Door A (page 8-46).
3. Open Door B.
PL4.5.18
Take Away Chute
Feed Out
Sensor 3
Caution
The Take Away Chute is easily damaged if the latches located on the backside of
the chute are not released before attempting to remove the chute from the frame.
Release these latches before attempting to remove the Take Away Chute.
Replacement Note
When installing, fit the bosses on the Take Away Chute into the holes on the
frame.
Hooks
Junction
Connector
Front
Clamps
Connector
s5500-624
Hook
Toner Dispense
Assembly
Intake Duct
Hook
Front View
s5500-625
4. Move the Intake Duct in the direction of the arrow while lifting the left side.
PL5.1.18
Junction Connector
Intake Duct
Hooks
Front
Drum Cartridge Fan
Connector
s5500-626
4. Release the two hooks holding the fan to the Intake Duct and remove the fan.
Hooks
Fuser Fan
Label
CN102
CN102
Motor Assembly
s5500-163
Replacement Note
Install the Fan with the label facing outward. Also, route the Fan harness in
the slot as shown in the figure.
FRU Disassembly 8-59
Drum Cartridge Detect Switch
Note
Replacing this part requires major disassembly of the printer. Be sure this part is
defective before begining this procedure.
PL5.1.4
P404
P403
Engine Logic Board s5500-153
11. Disconnect the two connectors (P403 and P404) from the Engine Logic Board.
Laser C
s5500-154
13. Remove the two screws securing the Laser C to the frame.
14. Release the harness from the clamp on the Laser C.
Connector
Sub Guide Assembly
Junction Connector
Screws s5500-155
Hook
Hook
19. Remove the two hooks securing the Contact Cover to the frame.
20. While pressing the Drum Motor gear located on the rear side of the Motor
Assembly, lift the left side of the SUB Guide Assembly upward.
21. Release the harness from the clamp on the rear side of the SUB Guide Assembly.
22. While pressing the Drum Motor gear located on the rear side of Motor Assembly,
lower the left side (left) of the SUB Guide Assembly.
Connector
Sub Guide Assembly
Screw s5500-157
24. Remove the screw securing the Drum Cartridge Detect Switch and the Switch
Plate to the SUB Guide Assembly.
25. Remove the Drum Cartridge Detect Switch together with the Switch Plate.
PL5.1.5
P404
P403
Engine Logic Board s5500-153
11. Disconnect the two connectors (P403 and P404) from the Engine Logic Board.
12. Release the harness from the clamp on the printer.
13. Open Door A.
Laser C
s5500-154
15. Remove the two screws securing the Laser C to the frame.
Connector
Sub Guide Assembly
Junction Connector
Screws s5500-155
Hook
Hook
20. Remove the two hooks securing the Contact Cover to the frame.
Connector
s5500-159
PL5.1.8
Toner Dispense
Drum Cartridge CRUM PWB Assembly
s5500-158
PL5.1.8
Toner Cartridge
CRUM PWB
s5500-589
PL5.1.10
Harness Clamps
Screw
Toner Dispense
Motor
Toner Dispense
Assembly
Shaft
s5500-161
10. Release the harness from the clamps on the left side of the Toner Dispense
Assembly.
11. Disconnect the harness Toner Cartridge CRUM PWB on the right side.
12. Remove the two screws securing the Toner Dispense Assembly to the frame.
Toner Dispense
Dispense Assembly
Tube
s5500-594
Replacement Note
Fit the hole on the Toner Dispense Assembly to the Toner Dispense Motor.
Also, fit the shaft into the hole on the Toner Dispense Motor.
PL5.1.11
Toner Dispense
Motor
Connector
s5500-162
Laser Assembly
1. Remove the Top Cover (page 8-7).
2. Remove the Front Door (page 8-8).
3. Remove the Drum Cartridge.
4. Remove the Toner Cartridge.
5. Remove the Inner Main Cover (page 8-9).
Laser Assembly
s5500-164
Fuser Assembly
1. Open Door A.
PL6.1.7
Fuser
Handle
Knob
s5500-165
Hook
Sensor Bracket
s5500-166
PL6.2.1
Exit Bracket
7. Remove the two screws securing the Exit Bracket to the frame.
8. Remove the Exit bracket.
Replacement Note
Make sure the Stack Full Actuator rotates freely.
Harness
Connectors
Exit Transport
Assembly
s5500-168
PL6.2.3
Connector
Clamps
Offset Motor
Exit Transport
Assembly
s5500-169
PL6.2.5
Offset Home
Position Sensor
Hooks
Hook
Sensor Bracket
s5500-170
PL6.2.5
Hook
Hooks
9. Remove the two screws securing the bracket to the Exit Transport Assembly.
10. Release the three hooks securing the sensor to the bracket.
11. Remove the sensor.
PL7.1.5
Main Drive Belt
Exit Flange
Rear
s5500-176
4. Release the hook on the Exit Flange securing the belt to the Motor Assembly to
remove the Exit Flange.
Replacement Note
Its easier to install the Belt if the Motor is rotated slowly by hand. Fit the
flange to the D-shaped shaft and install the flange until the hook locks.
Motor Assembly
1. Remove the I/P Board Cover (page 8-14).
2. Remove the Upper Rear Cover (page 8-15).
3. Remove the Exit 1 Top Cover (page 8-18).
4. Open the Front Door.
5. Pull out the Drum Cartridge.
s5500-177
PL7.1.7
Main Drive Belt
Motor Assembly
CN102
CN101
Exit Flange
Replacement Note
Install the Motor Assembly by pushing the Gear on the upper part of the
Motor in the direction of the arrow.
HVPS
Clamp s5500-179
Replacement Note
Insert the board into the guides on both sides.
Power Switch
1. Remove the Top Cover .(page 8-7).
2. Open the Front Door.
PL8.1.2
Power Switch
Hook
Hook
Notch
Switch Bracket
Connector
s5500-180
Replacement Note
Fit the notch on the Power Switch to the boss on the frame.
PL8.1.4
Supports
Connectors
Exit PWB
Lower Bracket
s5500-181
2. Disconnect all connectors from the Exit PWB. Connector P/J403 has a hook.
Disconnect it by pushing the hook.
3. Remove the two screws securing the Lower Bracket to the frame.
4. Release the locks of the supports holding the Exit PWB to the frame as shown in
the figure.
5. Remove the Exit PWB together with Lower Bracket from the frame.
6. Remove the two screws securing the Exit PWB to the Lower Bracket.
7. Remove the Exit PWB.
Replacement Note
Fit the tips of the supports into the holes on the Exit PWB.
PL8.1.5
Connectors
4. Mark and disconnect all connectors from the Engine Logic Board. Connectors P/
J400, P/J401, and TTM/2TM have a hook. Disconnect by pushing the hook.
5. Remove the six screws securing the Engine Logic Board to the frame.
6. Remove the Engine Logic Board.
PL1.1.6
Front Panel
Top Cover
Hooks
Hooks
Hooks
Hooks
Bottom View
s5500-185
2. Place the Top Cover up side down, and remove the Front Panel Cover by
releasing the four hooks securing the Cover to the Top Cover.
3. Move the Front Panel Cover in the arrow direction (right side) to remove.
Screws
Screw
Image Processor Board s5500-613
Replacement Note
Tighten the back panel screw before tightening the board mounting screws.
If installing a new I/P Board, be sure to transfer NVRAM, Configuration
Card, and if installed, the Flash Memory and Hard Drive to the new board.
PL8.1.8
LVPS
s5500-186
2. Mark and disconnect all connectors from the LVPS. Connectors P1, P2, P6, P521
and P526 have a hook. Disconnect by pushing the hook.
3. Remove the nine screws securing the LVPS to the frame.
4. Remove the LVPS.
Replacement Note
Fit the holes on the board to the two bosses on the frame. P7 is unused.
Caution
J11 (Black wire), J12 (White wire) are interchangeable. Use the designators
printed on the board to identify the proper connection.
Connectors
Harness Clamps
s5500-187
GFI Breaker
1. Remove the I/P Board Cover (page 8-14).
2. Remove the Upper Rear Cover (page 8-15).
3. Remove the Lower Rear Cover (page 8-16).
PL8.1.13
GFI Breaker
s5500-188
4. Remove the three screws securing the AC Accessory Panel to the frame.
5. Disconnect the two connectors from the GFI Breaker.
6. Remove the two screws securing the GFI Breaker to the AC Accessory Panel.
Chapter
9
Serial Number Format
Changes to Xerox products are made to accommodate improved components as they
become available. It is important when ordering parts to include the following
information:
Component's part number
Product type or model number
Serial number of the printer
The serial number is found on a label located on the rear frame of the printer just
inside Door A. Open Door A to see it.
The nine-digit serial number has the following format:
PPP-SSSSSS
PPP = product code, as shown in the following table.
Part Number: The material part number used to order that specific part.
Parts identified throughout this manual are referenced PL#.#.#; For example,
PL3.1.10 means the part is item 10 of Parts List 3.1.
The notation with X~Y following a part name indicates an assembly that is
made up of components X through Y. For example, 1 (with 2~4) means part 1
consists of part 2, part 3, and part 4.
An asterisk (*) following a part name indicates the page contains a note about
this part.
Note
Only parts showing part numbers are available for ordering by support. Parts
not showing part numbers are only available as part of a parent assembly.
Abbreviations
Abbreviation Meaning
C C-ring
E E-ring
KL K-clip
S Screw
4
3 7
5
S
S
15 8
S
9 (with 10-12)
10 11
S
12
14 S
14
1 S
S
S
2
Lef
t Front
13
s5500-190
4 BRACKET ILSW
10 MAGNET CATCH
11 COVER-FRONT
14 FOOT FRONT
15 PLATE SER
5
1
9 S
8 S
4
3
2
6
Rig
ht Rear
7 s5500-191
8 FOOT FRONT
5 S
15
S
7 2 2
6 1
12
3
S
15
14 7
13 10
14 11
9 (with 13,14) Lef
t Front
99 (with 3, 12, PL20.2.2, PL20.2.3) s5500-192
1 STOPPER-TRAY 003E58700
5 BRACKET-SW
12 LABEL INST,M/N
15 COVER SENSOR
1 (with 2-26)
4 17
A E 16
E
10
B
13
12
14 C
8
5
24
9
S 15 8
S
25 15
18
20 23 A
C
B
6
S
S
D 11
21
22
D
25 S 26
2 Left Front
S
19 s5500-193
2 TRAY COVER
3 -
4 LABEL (MAX)
5 BOTTOM PAD
7 -
8 TRAY PAD
10 BOTTOM PLATE
11 TRAY
13 GUIDE ACTUATOR
14 SPRING
15 PINION GEAR
16 END GUIDE
17 SPRING
19 LINK
21 GEAR (13T/60T)
23 BRACKET
24 LIFT UP SHAFT
25 STOPPER
26 SEAL
99 KIT, LABEL
C S
3 45
40 45
42 14 Level Sensor
S
17 18
S
14 A 10
No Paper B 9
Sensor 39 11 6
S
39
13 5
19
E
36 4
12
46 22 23 35
21 E 30 S
20 C A B
S
38 48
33 8
20 31 7
34
49
50 S
37
16 47 24
27 S
25
99 (with 20x3Pcs.) 26
29 Front Right
20
s5500-194
3 BRACKET
4 SPACER
5 GEAR (31T)
6 SPRING
7 ONEWAY CLUTCH
8 ONEWAY GEAR
9 GEAR (13T)
10 BEARING
11 SHAFT
12 FRONT CHUTE
16 WIRE HARNESS
17 GEAR (28T/21T)
18 GEAR (29T)
19 SPRING 809E51070
21 ONEWAY CLUTCH
23 SHAFT
24 CHUTE
25 SPRING
26 FRICTION CLUTH
27 SHAFT-RETARD
28 --
29 SPACER
30 GEAR (33T)
31 SHAFT-NUDGER
32 --
33 GEAR (25T)
34 LOWER FRAME
35 BEARING
36 GEAR (27T)
37 LEVER
38 BEARING
39 WASHER
40 UPPER FRAME
41 -
46 RAIL
47 SUPPORT RETARD
48 SUPPORT NUDGER
49 HOLDER
50 SPRING
14
20
1 (with 2-12,15-19) 20
2
3 15 (with 8,9,16-19)
S
8
4 16 13
5 6 7 17
18
9
S
9
19
17
18
12 (PL3.3.1) 11 (PL3.2.1)
10
Lef
t Front
S
s5500-195
1 FEEDER ASSEMBLY MSI (with 2~12, 15~19) (Tray 1/MPT Feeder) 059K31460
2 FRAME UPPER
7 BRKT ASSY-GEAR
8 CHUTE PINCH
9 ROLL ASSY-PINCH
10 CHUTE LOW
16 GUIDE PINCH
17 SPRING PINCH
19 SHAFT PINCH
20 WIRE SADDLE
6
22 16
7
4 19
21 13
18
26 E
S 3 12
15 9
5
8
24 24
23
2
25
10
25 21
E
11 28
E
Lef
t Front
27 9
s5500-196
3 STOPPER LEVER
4 COLLAR
5 SHAFT-RETARD
6 GEAR PICK UP
7 GEAR 18T
8 LEVER-GEAR
9 BEARING 8
11 PLATE BOTTOM
14 ROLL ASSY-DRIVE
19 ROLL CORE
21 BEARING SLEEVE
22 GEAR CAM
23 SPRING LEVER GE
25 SPRING N F
1 (with 2-13)
7
13
6
5 4
8
10
12
S
2
3
11
Lef
t Front
9 S
s5500-197
2 GEAR-PINION
3 RACK-FRONT
4 RACK-REAR
5 LINK-SENSOR
6 GUIDE-SIDE FRONT
7 GUIDE-SIDE REAR
8 TRAY MSI
9 TRAY EXT
11 COVER TRAY
12 SPRING-SENSOR
1 (with 2, 3)
3
2
Door B
Interlock
4 Switch
S 6
7
5
8
10 (with 11-22)
E
16 (with 17-22)
S
9
19
11
21 17
18 19
20 21
22
12
13
14
Lef
t Front
15 s5500-198
4 RIVET 029E31600
5 CHUTE-LOWER
6 BEARING TA 013E26990
11 CHUTE LH LOW C
12 HANDLE LH LOW
13 SPRING-COMP LH LOW
14 COVER LH LOW C
15 PLATE-EARTH
17 BRKT LH LOW
18 ROLLER-TA PINCH
19 BEARING-OUT
20 BEARING-IN
21 SPRING LH LOW
22 SPRING
Door A
Interlock Switch 5
4 S
3
S
6
1
7
(PL4.3.1)
8 Lef
t Front
(PL4.4.1)
s5500-199
5 BRACKET ILSW
6 STUD 826E08440
3
4
5
5
6 7
6
7
5 5
7
S
6 6
8
Lef
t Front
9 s5500-200
2 BEARING-PINCH OUT
3 ROLLER ASSY-REGI-P
4 CHUTE-ASSY
5 SPRING COMP FL
6 GUIDE
8 PLATE-TIE
9 PLATE-EARTH
1 (with 2-10)
10
S
3
S 7
2
9
8 Lef
t Front
s5500-201
4 CHUTE LHCOV
5 -
7 FRAME ASSY LH
8 COVER-LH
S
15
14
16 E
13
20
12
E
S 11
10
E
1 (with 2-8)
2
E 3 7
6 4
5 7
S
19
8
E
6
9 18
Lef
t Front
S
17 (with 9, 18, 19)
s5500-202
3 CHUTE-REGI
6 BEARING REGI E
8 PLATE-EARTH F G
9 CHUTE-TA 054E23910
11 BEARING 013E26090
12 SHAFT TA
13 GEAR-19T 007E79320
15 BRACKET-TA
16 BEARING 013E26060
19 HARNESS
20 PUSH TIE
15 16
17
11 S
9 18
8 8
7 S
S S
10
13
6
12
S
4 5
S
3 14
2
1
98
Front ight
R
s5500-203
2 SCREW
3 PLATE-SW-INTLK 815E05030
12 DUCT FUSER
17 DUCT INTAKE
8
(PL6.2)
99 S
6
4
E
3 E
5
1
7
Lef
t Front
s5500-204
1 SHAFT-ACTUATOR
2 --
7 FUSER ASSY 120V --- Periodic replacement part (per 300k prints) 126K18300
7 FUSER ASSY 220V --- Periodic replacement part (per 300k prints) 126K18310
99 KIT EXIT SENSOR (with 3~6) (Fuser Exit Sensor Kit) 015K60900
22
32 25 1 (with 2-21,34,35)
2
30
26
27
33
3 S
28
23 31 29 18 4 7
5 6
24 17
19 5
S
35
34 8
16 9
E
20 14
15
13 10
E
21 11
Fron ht
12 t Rig
10
s5500-205
20 BEARING
21 PLATE-EARTH
22 COVER-TOP, EXIT 1 802E55151
23 BRKT-EXIT 2
24 ELIMINATOR EXIT
25 GUIDE-TRAY EXIT 1
26 ACTUATOR FULLSTACK 120E22171
27 ACTUATOR 120E24670
28 WEIGHT-ASSY PAPER 036K91600
29 PAD EXIT A
30 PAD EXIT B
31 PAD EXIT C
32 LABEL EXIT 1 XC
33 LABEL CAUTION XC
34 SEAL A
35 SEAL B
6 (with 7, 8)
7 PL6.2.9
5
99 (with 1 - 4)
9
4
3
1
2
Rig
ht Rear
s5500-206
1 COLLAR
4 GEAR 28T TA
23
25
33
6
S
4
32
22
2
S S 29
3 35
1 S
24 34
30, 31
S
9 S
21
8 26
20
10 (with 11-16)
11
14 16 S
S S
13 12 S
15
7 Rig
ht Rear
28
27 s5500-207
4
5
6
9
7
10
11
8
13 12
Rig
ht Rear
s5500-2
7 HARN ASSY PH C
Chapter
10
Print Engine Plug/Jack Designators
The Plug/Jack locators consist of the P/J Locator Tables and the P/J Locator
Diagrams. The table lists the plug/jack numbers in numerical order. The co-ordinates
column lists the diagram coordinates for the location of the connector. A brief
description of each connection is included in the remarks column.
20 J-141 Connects the Fuser Main Lamp (Heat Rod) and Fuser Harness.
100 G-180 Connects the Tray 2 Level Sensor and the Tray 2 Feeder Harness.
101 G-180 Connects the Tray 2 No Paper Sensor and the Tray 2 Feeder Harness.
102 G-180 Connects the Tray 3 Level Sensor and Tray 3 Feeder Harness.
103 G-180 Connects the Tray 3 No Paper Sensor and Tray 3 Feeder Harness.
105 F-186 Connects the Feed Out #3 Sensor and Feed Out #3 Sensor Harness.
107 D-153 Connects the Tray 1/MPT Size Sensor and Tray 1/MPT Sensor
Harness.
108 G-152 Connects the Tray 1/MPT No Paper Sensor and Tray 1/MPT Harness.
109 D-200 Connects the Tray 2 Size Sensor and Size Sensor Harness.
110 D-201 Connects the Tray 3 Size Sensor and Size Sensor Harness.
117 B-134 Connects the OCT Home 1 Sensor and OCT Harness.
118 B-134 Connects the Full Stack Sensor and OCT Harness.
120 H-196 Connects the Door A Interlock Switch and Engine Logic Board.
121 C-244 Connects the Front Door Interlock Switch and INTLK Harness.
133 H-181 Connects the Tray 2 Pre Feed Sensor and Tray 2 Feeder Harness.
134 H-181 Connects the Tray 3 Pre Feed Sensor and Tray 2 Feeder Harness.
150 G-166 Connects the Hum & Temp (Environmental) Sensor and REGI Harness.
201 E-180 Connects the Tray 2 Feed/Lift Motor and Tray 2 Feeder Harness.
202 E-180 Connects the Tray 3 Feed/Lift Motor and Tray 2 Feeder Harness.
205 D-151 Connects the Tray 1/MPT Feed Solenoid and MSI Harness.
206 G-196 Connects the Exit 1 Offset Motor and EXIT Harness.
216 H-106 Connects the Toner Dispense Motor and LV PWR Harness.
221 E-107 Connects the Engine Logic Board and Drum Cartridge Fan.
311 B-242 Connects the Front Panel and Front Panel Harness.
400 C-214 Connects the Engine Logic Board and LV PWR Harness.
401 C-214 Connects the Engine Logic Board and LV PWR Harness.
402 D-212 Connects the Engine Logic Board and I/P Board Harness.
403 F-211 Connects the Engine Logic Board and Registration Harness.
404 E-212 Connects the Engine Logic Board and Xerographics Harness.
405 G-212 Connects the Engine Logic Board and Interlink Harness.
406 D-212 Connects the Engine Logic Board and Laser Harness.
407 C-212 Connects the Engine Logic Board and Laser Harness.
408 G-211 Connects the Engine Logic Board and Drive Harness.
409 G-213 Connects the Engine Logic Board and Feeder Harness.
411 G-214 Connects the Engine Logic Board and Tray 1/MPT Harness.
412 C-213 Connects the Engine Logic Board and Size Harness.
413 D-214 Connects the Engine Logic Board and Tray 4-5 Harness.
414 F-214 Connects the Engine Logic Board and Tray 6 Harness.
415 F-214 Connects the Engine Logic Board and Tray 6 Harness.
416 D-214 Connects the Engine Logic Board and Output Unit.
417 E-214 Connects the Engine Logic Board and Duplex Unit Harness.
419 D-212 Connects the Engine Logic Board and CRUM Harness.
420 C-212 Connects the Engine Logic Board and LV PWR Harness.
421 C-213 Connects the Engine Logic Board and LV PWR Harness.
490 I-121 Connects the Flash ROM device to the I/P Board.
590 J-123 Connects the I/P Board and Engine Logic Board.
601 C-183 Connects the Tray 2 Feeder Harness and Feeder Harness.
602 C-184 Connects the Tray 3 Feeder Harness and Feeder Harness.
605 I-199 Connects the Tray 1/MPT and Tray 1/MPT Harness.
608 C-184 Connects the Take Away Sensor Harness and PH Harness.
609 D-151 Connects the Tray 1/MPT Sensor Harness and Tray 1/MPT Harness.
101
102
103
104
125 221 127
105
106
107
108
109
216
110
111 610
112 500
113
114
115
s5500-209
A B C D E F G H I J K L
116
117
118
Exit PWB
432
119
430 434
433
120
122
123
124
125
160
126
170
127 140
130 620
128
129
130
s5500-210
A B C D E F G H I J K L
131
132
117
133 118
134 Exit 1
135
136
137
131
600 132
138 133
139
20 21
140
22
141
Fuser Assembly
142
143
144
145
s5500-211
A B C D E F G H I J K L
146
147
148
149
150
205
609 108
151
152
153
154
107
155
156
157
158
159
160
s5500-212
A B C D E F G H I J K L
161
162
163
150
164 215 104
165
166
167
168
169
170
171
172
173
174
175
s5500-213
A B C D E F G H I J K L
176
177
Tray 2 : 133
Tray 3 : 134
181
182
601
183
106
184
602
185
608
186
187
105
188
189
190
s5500-214
A B C D E F G H I J K L
191
192
195
600
196
197
198
214
199
200
605
201
204
202 800
607
109
203 110
204
205
s5500-215
A B C D E F G H I J K L
206
207
208
209
408
403
404
402
406
210
407 405
211
419 410
212
420
213 409
421
214
412 411
215
415
401 414
216 417
413
400
217 416
218
219
220
s5500-216
A B C D E F G H I J K L
116
117
120 150
118
119
120
121
122 490
123
540
124
590
125
126
890
127
129
130
s5500-620
A B C D E F G H I J K L
221
222
223
224
225
226
74
227
228
50 73
229
230 75
231
72
232
233
234
235
s5500-217
A B C D E F G H I J K L
236
Power Switch
237 56
238
239
68 69 57
240
311
241
242 2
243 121
526
244 1
245 11
246
521
247
248
12
525
3 7 6
249
250
s5500-218
Symbol Description
Indicates a return.
RTN
Represents a part.
PL X.Y.Z indicates the item Z of the plate (PL) X.Y
described in Chapter 5 Parts List.
1 LVPS 10
LVPS P/J432 P/J613 P/J117 OCT Home Sensor
P/J526 P/J430
Outlet MN Exit 1
P/J2
P/J206 Offset Motor
P/J431
P/J5 Choke Coil
Laser Assembly 9
11
P/J302 P/J160
LD PWB
I/P Board P/J421 Laser Assembly P/J170
Drum Cartridge Detect Sw P/J404 P/J411 P/J605 P/J609 P/J107 Tray 1 Paper Size 8
2 P/J525 P/J401
P/J6 Fuser
Engine
Logic
Fuser Assembly P/J600 P/J607 P/J410 Board
P/J125
Fuser Exit Sensor
s5500-219
Engine
Logic
Board
Tray 3
P/J103 Tray 3 No Paper Sensor
Drum DRUM 5
Cartridge BCR
Mag Roll Main Motor Fuser Fan
P/J408 P/J214 CN102
Drum Motor
ATC Sensor P/J610
s5500-628
P/J521 P/J300
Main Power On
ON/OFF 5 12
+3.3VDC
1 1
+3.3VDC
+3.3VDC 6 6
Supply SG
2 2
SG
7 7
+5VDC
3 4
SG
8 9
+5VDC Exit PWB
Supply P/J526 P/J430
+5VDC
6 3
SG
5 4
+24VDC
8 1
RTN
7 2
Engine
Logic Board
Door A
Interlock Interlock Switch
+24VDC
P/J405 P/J121
I/L +24VDC
4 B1
+24VDC
3 A1
Supply
Front Door
P/J526 P/J400 Interlock Switch
+5VDC
2 3 P/J405 P/J120
SG
1 4 2 B1
+24VDC +24VDC
4 1 1 A1
RTN
3 2
Outlet MN
P/J2
1
5
Power Switch
P/J1
1 2
NUT
6 1
4 3
HOT
3 4
+5VDC
P/J410 P/J125
+5VDC
8 3
SG
9 2 Fuser Exit Sensor
Fuser Exit Paper Sensed(L)+5VDC
10 1
s5500-221
Engine
Logic Board
+24VDC
P/J403 P215
+24VDC
B9 2 1
Registration Clutch ON (L)+24VDC
B10 1 2
Registration Clutch
+5VDC
J403 J104
+5VDC
B13 1
Registration Sensor Paper Sensed (L)+5VDC
B8 2
SG
B3 3
Registration Sensor
Door B
Interlock Switch
P/J410 J106
Door B Open (H)+5VDC
12 1
SG
11 2
+5VDC
J410 P608 J608 J105
+5VDC
15 1 3 1
F/O #3 Sensor Sensed (L)+5VDC
14 2 2 2
SG
15 3 1 3
+24VDC Feed out #3 Sensor
P/J410 P204
+24VDC
16 2 1
Takeaway Clutch ON (L)+24VDC
17 1 2
s5500-222
Engine
Logic Board
Interlock HVPS
+24VDC
P/J403 P/J500
I/L +24VDC
A1 15
I/L +24VDC
A2 14
RTN
A3 13
RTN
A4 12
DTS ON
A5 11
BTR Monitor
A6 10
AGND
A7 9
BTR SEL
A8 8
BTR Remote
A9 7
BCR AC Clock
A10 6
BCR AC ON
A11 5
BCR DC Remote
A12 4
A13 3
DEVE BIAS DC Remote
A14 2
DEVE BIAS DC ON
A15 1
Drum
Chute-Assembly Cartridge
DTS
BCR
BTR
Drum
Transfer Roller
Mag
Roll
+5VDC P/J403 P610 J610
ATC Sensor Signal
B5 6 2
+5VDC
B11 5 3
+5VDC ATC
B12 4 4
SG Sensor
B2 3 5
LD +5VDC
To B1 1 7
Power
+5VDC
P/J403 P/J150
+5VDC
B15 1 Environmental
Humidity Signal
B7 2 Sensor
SG
B4 3
Temperature Signal
B6 4
s5500-223
Engine
Logic Board
Drum Cartridge
CRUM PWB
+5VDC
P/J419 P126
+5VDC
1 6 1
SG
2 5 2
TX DATA
3 4 3
MUTE
4 3 4
CDET
5 2 5
1 6
Toner Cartridge
CRUM PWB
+5VDC
P/J419 P127
+5VDC
6 6 1
SG
7 5 2
TX DATA
8 4 3
MUTE
9 3 4
CDET
10 2 5
1 6
Engine
Logic Board Tray 2 Feed/Lift
Motor
+24VDC
P/J409 P601 J601 P/J201
FMOT1 /B
A1 15 1 6
FMOT1 /A
A2 14 2 5
+24VDC
A3 13 3 4
+24VDC M
A4 12 4 3
FMOT1 B
A5 11 5 2
FMOT1 A
A6 10 6 1
+5VDC
P/J409 P601 J601 P/J100
+5VDC
A7 9 7 3
SG
A8 8 8 2
Tray 2 Level Up(H)+5VDC
A9 7 9 1
+5VDC
P/J409 P601 J601 P/J101
+5VDC
A10 6 10 3
SG
A11 5 11 2
Tray 2 Paper Sensed(L)+5VDC
A12 4 12 1
+5VDC
P/J409 P601 J601 P/J133
SG
A13 3 13 3
Tray 2 Pre Feed Sensed(L)+5VDC
A14 2 14 2
+5VDC
A15 1 15 1
+5VDC
P/J412 P/J109
+5VDC
4 1
Tray 2 Size Switch Signal
3 2
SG
2 3
Tray 2 Size Switch S5 On(L)+5VDC
1 4
s5500-225
Engine
Logic Board Tray 3
Feed/Lift Motor
+24VDC
P/J409 P602 J602 P/J202
FMOT2 /B
B1 15 1 6
FMOT2 /A
B2 14 2 5
+24VDC
B3 13 3 4 M
+24VDC
B4 12 4 3
FMOT2 B
B5 11 5 2
FMOT2 A
B6 10 6 1
+5VDC
P/J409 P602 J602 P/J102
+5VDC
B7 9 7 3
SG
B8 8 8 2
Tray 3 Level Up(H)+5VDC
B9 7 9 1
s5500-226
Engine
Logic Board
+5VDC
J411 P605 J605 P609 J609 J107
+5VDC
1 8 1 3 1 1
SG
2 7 2 2 2 2
Tray 1/MPT Size Sensor Signal
3 6 3 1 3 3
Tray 1/MPT
Paper Size Sensor
+24VDC
Pick Up Solenoid
+5VDC
P/J411 P605 J605 P/J108
+5VDC
6 3 6 3
SG
7 2 7 2
Tray 1/MPT Paper Sensed(L)+5VDC
8 1 8 1
Tray 1/MPT
No Paper Sensor
s5500-227
Laser Assembly
I/P Board
LD PWB
P/J890 P/J160
/VD01
2 2
VD01
1 1
P/J170
/VD02
4 2
VD02
3 1
Engine
Logic Board
P/J406 P/J140
ROS Valid
1 9 P/J406
From LD+5VDC
Power 2 8 1
SG
3 7 3
4 SOS Signal 6 2
Power Control1 On(L)+5VDC
5 5
ROS VREF Out Signal SOS Sensor
6 4
ROS Monitor
7 3
Power Control2 On(L)+5VDC
8 2
LD Enable On(L)+5VDC
+24VDC 9 1
s5500-228
Exit PWB
+5VDC
P/J432 P613 J613 P/J117
+5VDC
1 6 1 3
SG
2 5 2 2
OCT Home Sensed(L)+5VDC
3 4 3 1
+5VDC
P/J432 P613 J613 P/J118
+5VDC
4 3 4 3
SG
5 2 5 2
Full Stack Sensed(L)+5VDC
6 1 6 1
Offset Motor
+24VDC
P/J432 P206 J206
+24VDC
7 5 1
Offset Motor A
8 4 2
Offset Motor B M
9 3 3
Offset Motor /A
10 2 4
Offset Motor /B
11 1 5
Engine
Logic Board
P/J431 P/J421
SG
1 8
Engine To Exit
2 7
Exit To Engine
3 6
SG
4 5
Fuser Exit Paper Sensed(H)+5VDC
5 4
Full Stack Sensed(L)+5VDC
6 3
Registration Clutch On(L)+5VDC
7 2
Exit Gate Solenoid On(H)+5VDC
8 1
s5500-229
s5500-230
Front Panel
P/J150
GND
1
TXD
2
GND
3
RXD
4
GND
5
/THRTL
6
GND
7
/RST
8
VCC
9
VCC
10
J601
GND
1
SW1
2
SW2 Mode Select Port
3
SW3
4
/Reset
5
GND
6
s5500-621
Laser Assembly
P/J890 P/J160
VDO1
1
/VDO1
2
P/J890 P/J170
VDO2
3
/VDO2
4
J700
VX_RXD
1
N/C
2 Serial
3.3V
3 Debug Port
VX_TXD
4
GND
5
s5500-622
Appendix
A
Phaser 5500 Laser Printer Menu Map
Troubleshooting
Reference A-3
Service Diagnostics Menu Map
The Service Diagnostic Menu Map lists all the tests and utilities available within
Service Diagnostics. To access a test or utility, select the test type (motor, sensor,
solenoid), the specific part (Duplex Unit, Exit 2, Finisher), then the individual test.
For example, to access the list of Finisher motor tests, first select Motor/Fans, then
select the Finisher.
Reference A-5
Service Diagnostics Tests (Continued)
Finisher Motor Tests Front Tamper Motor
Motor Low Speed Outboard
Motor Mid Speed Outboard
Motor High Speed Outboard
Motor Low Speed Inboard
Motor Mid Speed Inboard
Motor High Speed Inboard
Rear Tamper Motor
Motor Low Speed Outboard
Motor Mid Speed Outboard
Motor High Speed Outboard
Motor Low Speed Inboard
Motor Mid Speed Inboard
Motor High Speed Inboard
Staple Head Move Motor
Motor Low Speed Front
Motor Medium Speed Front
Motor High Speed Front
Motor Low Speed Rear
Motor Medium Speed Rear
Motor High Speed Rear
Stapler Motor Forward
Stapler Motor Reverse
Eject Clamp Motor - Up
Eject Clamp Motor - Down
Eject Motor
Motor Low Speed Forward
Motor High Speed Forward
Motor Low Speed Reverse
Motor High Speed Reverse
Stacker Motor - Up
Stacker Motor - Down
Printer Sensor/Switch Tests Door A Interlock Switch
Print Engine Sensor/Switch Door B Interlock Switch
Tests: Front Cover Interlock Switch
Tests the function of sensors/ Tray 1/MPT Size Sensor (displays paper size for tray)
switches by manually toggling Tray 2 Size Sensor (displays paper size for tray)
each sensor/switch. Tray 3 Size Sensor (displays paper size for tray)
Tray 1/MPT No Paper Sensor
Tray 2 No Paper Sensor
Tray 3 No Paper Sensor
Tray 2 Level Sensor
Tray 3 Level Sensor
Tray 2 Pre-Feed Sensor
Tray 3 Pre-Feed Sensor
Tray 3 Feed Out Sensor
Registration Sensor
Fuser Exit Sensor
Standard Output Tray Full Sensor
Exit Offset 1 Home Position Sensor
Detect Drum Cartridge Switch
Duplex Sensor/Switch Tests Door D Interlock Switch
Wait Sensor
Reference A-7
Service Diagnostics Tests (Continued)
Finisher Sensor/Switch Front Tamper Home Sensor
Tests Rear Tamper Home Sensor
Test the sensors and switches Staple Move Position Sensor
for the Finisher/Stacker, punch Staple Head Low Staple Sensor
and stapler. Staple Head Self Priming Sensor
Staple Head Home Sensor
Lower Tray No Paper Sensor
Lower Tray Upper Limit Sensor
Stacker Encoder Sensor
Stack Height Sensor 1
Stack Height Sensor 2
Solenoid/Clutch Tests Registration Clutch
Print Enegine Solenoid/ Tray 1/MPT Feed Solenoid
Clutch Test: Take Away Clutch
Test the functionality of
Solenoids and Clutches.
Exit 2 Solenoid/Clutch Test Exit 2 Gate Solenoid
Tray 4 & 5 Clutch Test Take Away Clutch
Tray 6 Solenoid Tests Tray 6 Nudger Solenoid - High Power
Tray 6 Nudger Solenoid - Low Power
Finisher Solenoid/Clutch Buffer Gate Solenoid (Path Out)
Tests Buffer Gate Solenoid (Path In)
Transport Gate Solenoid (Upper Tray)
Transport Gate Solenoid (Lower Tray)
Sub Paddle Solenoid
Set Clamp Clutch
IP NVRAM Access: PostScript NVRAM Reset
This menu lets you reset Factory NVRAM Reset
NVRAM locations.
Engine Logic Board Save from Engine Board
Replacement Restore to Engine Board
Saves/restores NVRAM
locations from Engine Logic
Board when replaced.
Finisher Board Setup Read Current Status
Sets the Finisher/Stacker Set 3-Hole Punch & Staple (Finisher)
board configuration. Set 2/4-Hole Punch & Staple (Finisher)
Set No Punch & No Staple (Stacker Only)
Exit Reboots Printer out of Diagnostics.
Utility Action/Requirement
Printer Version Displays code version and release data stored in the Print Engine.
Duplex Version Displays code version and release data stored in the Duplex Unit.
Exit Version Displays code version and release data stored in the Exit 2 Module.
Tray 4-5 Feeder Displays code version and release data for the 1000-Sheet Feeder.
Version
Finisher Version Displays code version and release data stored in the Finisher.
Tray 6 Feeder Version Displays code version and release data for the 2000-Sheet Feeder.
Total Print Count Displays the number of prints made since the printers activation.
Transfer Roller Count Displays the total count through the Transfer Roller since last reset.
Drum Cartridge Count Displays the total count of the Drum Cartridge.
Drum Cartridge Cycles Displays the Drum Cartridge total cycle count (240,000 max.). The
value updates each 154 cycles.
Tray 1/MPT Feed Displays the number of sheets fed since the last Fuser reset.
Count
Tray 2 Feed Count Displays the number of sheets fed since the last Fuser reset.
Tray 3 Feed Count Displays the number of sheets fed since the last Fuser reset.
Tray 4 Feed Count Displays the number of sheets fed since the last Fuser reset.
Tray 5 Feed Count Displays the number of sheets fed since the last Fuser reset.
Tray 6 Feed Count Displays the number of sheets fed since the last Fuser reset.
Reference A-9
Test Print Menu
Use Test Print options to identify, repair, and validate the operability of xerographics
and paper handling from all paper sources, options and outputs. Configure your test
using the options provided. Service Diagnostics generates an error for failures that
occur during these tests. If multiple faults/jams are detected, only one error message
appears at a time. The next message appears when the current fault is cleared.
Utility Action/Requirement
Print Pattern Print one of the stored Engine test pages: Grid, Chart, Dark Dusting
or Blank. Start or Stop printing tests.
Print Quantity Select the number of test prints to run. Select a quantity of two or
more when the Stacker Lower Tray is the selected output tray. If
Duplex is set to On, the quantity selected indicates the number of
two-sided prints.
Input Tray Sets the input tray. Printing is disabled in Diagnostic mode if
Tray 1/MPT is the selected input tray and the output is set anything
other than the Standard Output Tray.
Output Tray Sets the output tray. Test prints fed from Tray 1/MPT output to the
Standard Output Tray only.
Duplex Turns Duplex printing on or off. Test prints fed from Tray 1/MPT do
not Duplex as Tray 1/MPT is set to irregular size in Diagnostic mode.
Staple Selection Sets staple on or off and displays the currents staple position setting
(Dual, Front, or Rear).
Pages Per Set Sets the number of pages per stapled set.
Utility Action/Requirement
Scan Direction All Trays Sets scan direction image registration on all trays for both simplex
and duplex prints.
Scan Direction Tray 1~6 Sets scan direction image registration on the tray selected for
both simplex and duplex prints.
Scan Direction Duplex Sets scan direction image registration on all trays for duplex
All prints.
Scan Direction Duplex Sets scan direction image registration for duplex prints from the
Trays 1~6 tray selected.
Process Direction All Sets process direction image registration on all trays for both
simplex and duplex prints.
Process Direction Tray 1 Sets process direction image registration on Tray 1 for simplex
prints only.
Process Direction Tray 2 Sets process direction image registration on Tray 2 for simplex
prints only.
Process Direction Tray Sets process direction image registration on Trays 3~6 for simplex
3~6 prints only.
Process Direction Sets process direction image registration for duplex prints for all
Duplex All Trays trays.
These utilities access Engine Logic Board NVRAM to modify the stored value for
each variable. Changes are made by increasing or decreasing the stored value
changing the image position on the page. For Scan direction adjustments, each
variable is set at the factory to a value of 50. The maximum for scan direction
adjustments is 99 with a minimum of 1. Any change in the scan direction value by one
(1) results in a .254 mm change in the image position.
For the process direction the factory default is 33. The maximum is 66 and the
minimum is zero (0). Changes to the current value for process direction variables by
one (1) moves the leading edge of the image .363 mm closer or further from the edge
of the paper.
Use the Printer NVRAM Adjustment utilities in conjunction with the Print Quality
test print, to modify the general (All Trays) or specific (Tray 1~6) values to realign the
image. See "Adjusting Simplex Registration" on page 6-6 for instructions on using
the Print Quality test print to evaluate image registration performance.
Reference A-11
Print Engine Motors/Fan Test Menu
Individually activate each motor or fan. Most motor rotational tests run for two or
three seconds then stop. In some cases, the sound of the motor running indicates that
the item passed or failed. In other cases, movement of the mechanism is the indicator.
Printer Main Motor On Runs the main motor. Press the Back button to halt the test. This
test requires the printers covers closed and the Drum Cartridge
installed.
Fuser Fan Runs the fan at high speed. Press the Back button to halt the test.
The test runs with covers open.
Drum Fan Motor Runs the Drum Cartridge Fan at high speed.
Laser Scan Motor Runs the laser scan motor. Press the Back button to halt the test.
Tray 2 Lift Motor Runs the Feed/Lift motor in a clockwise direction. Press the Back
button to halt the test.
Tray 3 Lift Motor Runs the Feed/Lift motor in a clockwise direction. Press the Back
button to halt the test.
Tray 2 Feed Motor Runs the Feed/Lift motor in a counter clockwise direction for about 2
seconds.
Tray 3 Feed Motor Runs the Feed/Lift motor in a counter clockwise direction for about 2
seconds.
Offset Output Motor 1 Runs the Front Output Motor shifting the shaft forward.
Front
Offset Output Motor 1 Runs the Rear Output Motor shifting the shaft reward.
Rear
Duplex Motor Runs the Duplex Unit motor. Press the Back button to halt the test.
Test will run with the Duplex Unit open.
Offset Output Motor 2 Runs the Exit 2 Offset motor shifting the OCT Roller shaft forward.
Front
Offset Output Motor 2 Runs the Exit 2 Offset motor shifting the OCT Roller shaft rearward.
Rear
Exit Output Motor 2 Runs the Exit 2 Output Motor in the forward direction for two
Forward seconds.
Exit Output Motor 2 Runs the Exit 2 Output Motor in reverse for two seconds.
Reverse
Tray 4 Lift Motor Runs the Feed/Lift motor in the Lift direction for two seconds.
Tray 4 Feed Motor Runs the Feed/Lift motor in the Feed direction for two seconds.
Tray 5 Lift Motor Runs the Feed/Lift motor in the Lift direction for two seconds.
Tray 5 Feed Motor Runs the Feed/Lift motor in the Feed direction for two seconds.
Take Away Drive Runs the Take Away Drive Motor for five seconds.
Tray 6 Lift Motor Runs the Feed/Lift motor in the Lift direction for two seconds.
Tray 6 Feed Motor Runs the Feed/Lift motor in the Feed direction for two seconds.
Reference A-13
Tray 6 Motor Tests (Continued)
Tray 6 Take Away Runs the Take Away Motor at low speed for two seconds.
Motor -Slow
Tray 6 Take Away Runs the Take Away Motor at high speed for two seconds.
Motor - Fast
Exit Motor-Fast-CW Runs the Exit motor at high speed in the clockwise direction.
Exit Motor-Slow-CW Runs the Exit motor at slow speed in the clockwise direction.
Exit Motor-CCW Runs the Exit motor in the counter clockwise direction.
Front Tamper Motor Provides a sub-directory that includes tests to run the Front Tamper
motor at the speed and position selected (Low Speed Outboard,
Mid Speed Outboard, High Speed Outboard, Low Speed Inboard,
Mid Speed Inboard, High Speed Inboard).
Rear Tamper Motor Provides a sub-directory that includes tests to run the Rear Tamper
motor at the speed and position selected (Low Speed Outboard,
Mid Speed Outboard, High Speed Outboard, Low Speed Inboard,
Mid Speed Inboard, High Speed Inboard).
Staple Head Move Provides a sub-directory that includes tests to run the Staple Head
Motor motor at the speed and position selected (Low Speed Front,
Medium Speed Front, High Speed Front, Low Speed Rear, Medium
Speed Rear, High Speed Rear).
Stapler Motor Forward Runs the motor in forward. Place the staple head in its home
position prior to testing. A loose staple is generated in the forward
direction.
Stapler Motor Reverse Runs the Staple Motor in reverse, opening the clamp. If the clamp is
already open, no movement occurs. To close the clamp, rotate the
black gear on the Staple Head until the clamp is closed (down
position). The clamp returns to the open position following the test.
To repeat the test, re-close the clamp.
Eject Motor Provides a sub-directory that includes tests to run the Eject motor at
the speed and direction selected (Low Speed Forward, High Speed
Forward, Low Speed Reverse, High Speed Reverse).
Stacker Motor - Up Lifts the Stacker Lower Tray to its upper limit.
Stacker Motor - Down Lowers the Stacker Lower Tray to its lower limit.
Door A Interlock SW Displays the status, Open or Closed, of the Door A Switch.
Door B Interlock SW Displays the status, Open or Closed, of the Door B Switch.
Front Cover Interlock Displays the status, Open or Closed, of the Front Door Switch.
Tray 1/MPT Size Displays the paper size indicated by the guides.
Sensor
Reference A-15
Sensor / Switch Tests (Continued)
Tray 2 Size Sensor Displays the paper size indicated by the guides.
Tray 3 Size Sensor Displays the paper size indicated by the guides.
Tray 1/MPT No Paper Reports Without Paper in the resting position, and With Paper
Sensor when lifted.
Tray 2 No Paper Reports Without Paper in the resting position, and With Paper
Sensor when lifted. Test the sensor by removing all paper from the tray and
reinserting it.
Tray 3 No Paper Reports Without Paper in the resting position, and With Paper
Sensor when lifted. You can test the sensor by removing all paper from the
cassette in that tray and reinserting it.
Tray 2 Level Sensor Reports Not Low in the resting position, and Low when lifted. You
can test the sensor by removing all but three or four sheets of paper
from the tray and reinserting it.
Tray 3 Level Sensor Reports Not Low in the resting position, and Low when lifted.
Test the sensor by removing all but three or four sheets of paper
from the tray and reinserting it.
Fuser Exit Sensor Displays the status, With or Without Paper, of the Exit sensor.
Standard Output Tray Reports Empty when the actuator is in the resting position, and
Full Sensor Full when the actuator is raised.
Door D Interlock Shows the status, Open or Closed, when manually toggled.
Switch
Wait Sensor Displays With Paper or Without Paper when manually toggled.
Door E Interlock Shows the status, Open or Closed, when manually toggled.
Switch
Exit Sensor Displays With Paper or Without Paper when manually toggled.
Exit 2 Full Stack Displays the status of the Full Stack sensor on the Standard Output
Sensor Tray.
Exit Offset 2 Home Displays the sensor status, Home or Not Home when toggled.
Position Sensor
Door C Interlock Displays the status, Open or Closed, of the Door C Interlock Switch.
Tray 4 Size Sensor Displays the size indicated by the guide position.
Tray 5 Size Sensor Displays the size indicated by the guide position.
Tray 4 No Paper Reports Without Paper in the resting position, and With Paper
Sensor when lifted. Test the sensor by removing all paper from the tray and
reinserting it. Another method is to reach into the tray cavity and
operate the actuator manually.
Tray 5 No Paper Reports Without Paper in the resting position, and With Paper
Sensor when lifted. Test the sensor by removing all paper from the tray and
reinserting it. Another method is to reach into the tray cavity and
operate the actuator manually.
Tray 4 Level Sensor Reports Up in the resting position, and Down when lifted. Test
the sensor by removing all but three or four sheets of paper from the
tray and reinserting it. Another method is to reach into the tray
cavity and operate the actuator manually.
Reference A-17
Tray 4 & 5 Sensor/Switch Tests (Continued)
Tray 5 Level Sensor Reports Up in the resting position, and Down when lifted. Test
the sensor by removing all but three or four sheets of paper from the
tray and reinserting it. Another method is to reach into the tray
cavity and operate the actuator manually.
Tray 4 Pre Feed Displays the status, With or Without Paper when actuated.
Sensor
Tray 5 Pre Feed Displays the status, With or Without Paper when actuated.
Sensor
Tray 4 Feed Out Displays the status, With or Without Paper when actuated.
Sensor
Tray 5 Feed Out Displays the status, With or Without Paper when actuated.
Sensor
Tray 6 Paper Size Displays the paper size indicated by the guide position.
Sensor
Tray 6 No Paper Reports Without Paper in the resting position, and With Paper
Sensor when lifted.
Tray 6 Level Sensor Reports Up in the resting position, and Down when lifted.
Tray 6 Pre Feed Displays the status, With Paper or Without Paper of the sensor.
Tray 6 Feed Out Displays the status, With Paper or Without Paper of the sensor.
Tray 6 Interlock Switch Display the status, Docked or Undocked of the Docking Switch.
Tray 6 Tray In Sensor Displays the status, In or Out of the Tray-in sensor.
Horizontal Transport Displays the status as, With Paper or Without Paper.
Entrance Sensor
Horizontal Transport Displays the status as, With Paper or Without Paper.
Exit Sensor
Transport Entrance Displays the Transport Entrance sensor status as, With Paper or
Sensor Without Paper.
Buffer Path Sensor Displays the status, With Paper or Without Paper when toggled.
Upper Tray Exit Displays the status, With Paper or Without Paper.
Sensor
Compiler Exit Sensor Displays the sensor status as, With Paper or Without Paper.
Compiler Tray No Displays the sensor state as, With Paper or Without Paper.
Paper Sensor
Side Registration Displays the sensor state, With Paper or Without Paper.
Sensor 1
Eject Clamp Home Displays the sensor status as, Home or Not Home when toggled.
Sensor
Set Clamp Home Displays the sensor status as, Home or Not Home when toggled.
Sensor
Punch Move Home Displays the sensor status as, Home or Not Home when toggled.
Punch Unit Move Displays the sensor status as, Home or Not Home when toggled.
Home Sensor
Punch Home Sensor Displays the sensor status as, Home or Not Home when toggled.
Punch Front Sensor Displays the sensor status as, Home or Not Home when toggled.
Reference A-19
Finisher Sensor / Switch Tests (Continued)
Punch Hole Select Displays the sensor status as Selected or Not Selected.
Sensor
Punch Motor Encoder Displays the sensor status as, Pulse on slit or Pulse not on slit.
Sensor
Punch Box Set Sensor Displays the sensor status as either With Box or Without Box.
Front Tamper Home Displays the sensor status, Home or Not Home when toggled.
Sensor
Rear Tamper Home Displays the sensor status, Home or Not Home when toggled.
Sensor
Staple Move Position Displays sensor status as Staple Position or Non Staple Position.
Sensor
Staple Head Low Displays the sensor state as Low or Not Low.
Staple Sensor
Staple Head Self Displays the sensor state as ready or Not Ready.
Prime Sensor
Staple Head Home Displays the sensor status, Home or Not Home when toggled.
Sensor
Lower Tray Upper Display the sensor output as At upper limit or Not at upper limit.
Limit Sensor
Stacker Encoder Displays sensor output as Pulse not past slit or Pulse past slit.
Sensor
Stack Height Sensor 1 Displays the status, With Paper or Without Paper.
Stack Height Sensor 2 Displays the status, With Paper or Without Paper.
Take Away Clutch Energize the Take Away Clutch on Tray 1/MPT.
Exit Gate Solenoid Energize the Exit Gate Solenoid. This test runs with Door E open.
Take Away Clutch Energize the Take Away Clutch on the optional tray module.
Buffer Gate Solenoid Energize the Buffer Gate Solenoid moving the Buffer Gate to direct
(path out) paper over the Buffer Roller.
Buffer Gate Solenoid Energize the Buffer Gate Solenoid moving the Buffer Gate to direct
(path-in) paper into the Buffer Path.
Reference A-21
Finisher Solenoid/Clutch Tests (Continued)
Transfer Gate Activate the Transfer Gate Solenoid moving the Transfer Gate to
Solenoid (Path Out) direct paper to the Stacker Upper Tray.
Transfer Gate Activate the Transfer Gate Solenoid moving the Transfer Gate to
Solenoid (Path In) direct paper to the Stacker Lower Tray.
Reset PostScript NVM Resets the PS NVRAM. You are prompted to confirm your decision
to perform a reset operation.
Factory Reset Reset NVRAM to factory defaults. This utility is password protected.
NVRAM The password to access the reset functions is 4370. Use the Front
Panel buttons to enter the password. After you enter the password,
you are prompted to confirm your decision to perform a reset.
Save from Engine Saves the NVRAM contents of the Engine Logic Board to a
Board reserved area of NVRAm on the Image Processor Board.
Restore to Engine Writes the Engine Logic Board NVRAM data to the replacement
Board board from the NVRAM of the Image Processor Board.
The following provides instructions for using these utilities during an Engine Logic
Board replacement.
Read Current Status Displays the current Punch setting of the Finisher Main PWB.
Set 3-Hole Punch & Sets the Finisher Main PWB to support a 3-hole Punch and Stapler.
Staple
Set 2- /4-Hole Punch Sets the Finisher Main PWB to support a 2- /4-hole Punch and
& Staple Stapler.
Set No Punch & Sets the Finisher Main PWB to a Stacker configuration with no
Staple Punch or Stapler.
Exit
Reboot the printer out of Service Diagnostics.
Reference A-23
Mode Select Port
The Mode Select Port, accessible from the Rear Panel, is a 6-pin header used to place
the printer in one of five operational modes or to reset the Image Processor Board.
These modes are set by connecting one or more pins to ground. The six pins are
arranged in numeric order with Pin 1 at the top of the connector. Pins 1 and 6 are tied
to a common ground with the Rear Panel. Pins 2 through 5, when grounded, set the
printer to the mode indicated in the following table.
Caution
To reset the I/P Board, momentarily ground pin 5, then immediately re-open the
connection. Grounding pin 5 for more than a few seconds could damage the
processor.
Mode 1 2 3 4 5 6
Customer Mode is the normal mode for printing. The Serial Debug Port is
receiving PostScript back channel information.
Service Mode inhibits printing of the Startup page and causes POST to treat all
errors as Hard Faults. See "Power On Self Test (POST)" on page 3-4. Service
mode also switches the Serial Debug Port from PostScript back channel
information to the printers operating system console.
Disaster Recovery mode instructs the printer to load only its operating system
bypassing the networking and PostScript code. The Serial Debug Port is
receiving PostScript back channel information.
Developer mode inhibits the execution of POST and allows for the introduction
of startup scripts. Not typically used for servicing procedures.
Customer Debug mode instructs the printer to boot normally but switches the
Serial Debug Port from PostScript back channel information to the printers
operating system console.
Index Index-1
C D
CentreWare setup, 6-10 damaged prints, 5-33
character settings, 6-11 DC power supply testing, 4-5
cleaning, 7-2 default character set, 6-11
clearance requirements, 1-12 Detack Saw, 2-16
Compiler Tray, 2-9 Diagnostics. See Service Diagnostics
location, 2-7 disaster recovery mode, A-24
sensor tests, A-19 display, 1-5
testing, A-14 brightness, 6-11
Configuration Card, 1-2 contrast, 6-11
failure, 3-250 language, 6-11
location, 1-4 testing, 4-4
operational description, 1-6 Door A Interlock
part number, 9-41 close Door A, 3-237
upgrade kit, 9-45 location, 2-13
connection setup, 6-10 part number, 9-25
consumables, 1-10 removal, 8-45
location, 1-10 testing, A-15
Staple Pack, 9-45 wiring, 10-21
Toner Cartridge, 1-10 Door B Interlock
part number, 9-33 close Door B, 3-238
counters location, 2-13
drum cycle count, 2-15 part number, 9-23
feed count, A-9 removal, 8-41
life cycle, A-9 testing, A-15
page count, A-9 wiring, 10-23
punch waste box, 3-233 Door C Interlock
reset fuser life, 6-9 close Door C, 3-239
supply life, 1-10 location, 2-13
Toner Gauge, 1-10 testing, A-17
total pages, 3-9 Door D Interlock
view count, 1-10 close Door D, 3-240
CPU interrupts error, 3-6 location, 2-13
CRUM, 3-14 testing, A-16
Drum Cartridge CRUM Door designations, 3-10
connector, 10-3 Door E Interlock
part number, 9-33 close Door E, 3-242
removal, 8-70 location, 2-13
Toner Cartridge CRUM testing, A-17
connector, 10-3 Door F Interlock
part number, 9-33 close Door F, 3-243
removal, 8-71 testing, A-19
customer debug mode, A-24 Door G Interlock
customer mode, A-24 close Door G, 3-245
testing, A-19
Index Index-3
error messages Exit 2 (cont.)
abbreviations used, 3-14 roller location, 2-6
corrective actions, 3-15 sensor tests, A-17
front panel, 3-15 Exit PWB, 2-31
list of errors, 3-15 failure, 3-152
Service Diagnostics, 3-15 location, 2-33
Ethernet Port, 1-2 operational description, 2-36
failure, 3-6 part number, 9-41
location, 1-4 plug/jack locator, 10-7
settings, 6-10 power supply wiring, 10-21
EtherTalk setup, 6-10 removal, 8-88
event log, 4-2 Exit Sensor, 2-12
printing, 4-2 wiring, 10-22
Exit 1, 2-7
components, 2-30
Exit Gate, 2-30 F
operation, 2-8 Fan, 2-33
part number, 9-37 location, 2-33
Full Stack Sensor, 2-31 part number, 9-33
part number, 9-37 removal
removal, 8-82 Drum Cartridge Fan, 8-58
wiring, 10-30 Fuser Fan, 8-59
Offset Gear, 2-31 testing, A-12
Offset Home Position Sensor, 2-31 wiring diagram, 10-25
part number, 9-37 fault history, 3-7
removal, 8-81 accessing, 3-7
wiring, 10-30 engine error codes, 3-7
Offset Motor, 2-31 interpreting, 3-7
part number, 9-37 Feed Out Sensor #3
removal, 8-80 connector designator, 10-3
wiring, 10-30 function, 2-7
Paper Weight, 2-31 part number, 9-31
part number, 9-37 removal, 8-54
plug/jack locator, 10-8 testing, A-16
removal, 8-78 wiring, 10-23
roller location, 2-6 Feed Out Sensor #4, 2-14
wiring diagram, 10-30 testing, A-18
Exit 2, 1-6 Feed Out Sensor #5, 2-14
Door E open, 3-242 testing, A-18
Exit Gate Solenoid, 2-10 Feed Out Sensor #6, 2-14
testing, A-21 testing, A-18
Exit Motor, 2-10 Feed Roller
fan testing, A-13 function, 2-28
location, 2-7 location, 2-6
motor tests, A-13 part number, 9-14
operational description, 2-10
Index Index-5
temperature HVPS, 2-36
adjusting, 6-8 part number, 9-41
configuration, 6-10 removal, 8-86
defaults, 6-8 wiring diagram, 10-24
modes, 2-24
regulation, 2-23
sensing, 2-12 I
unfused image, 5-30 I/O ASIC error, 3-6
wiring diagram, 10-22 IDE disk error, 3-5
image adjustment
adjustment utilities, A-11
G factory defaults, A-11
GFI Breaker process direction, 6-6
part number, 9-41 registration, 6-6
plug/jack locator, 10-15 scan direction, 6-6
removal, 8-94 image data wiring, 10-29
reset location, 2-38 image defects
wiring, 10-21 background contamination, 5-40
black prints, 5-19
blank prints, 5-14
H horizontal deletions, 5-23
Hard Drive, 1-6 horizontal streaks, 5-27
file security setup, 6-12 light prints, 5-14
IDE disk error, 3-5 registration, 5-45
location, 2-34 repeating defects, 5-37
log storage, 4-2 residual image, 5-38
part number, 9-41 resolution, 5-34
plug/jack locator, 10-14 skewed image, 5-44
Health LED, 3-3 skips and smears, 5-47
Heat Roller, 2-21 spot deletions, 5-35
Heater Rods, 2-22 spots, 5-29
Horizontal Transport, 1-8 uneven density, 5-42
Door F open, 3-243 unfused image, 5-30
location, 1-8 vertical deletions, 5-21
motor testing, A-14 vertical streaks, 5-25
operational description, 2-8 Image Processor Board
PWB, 2-8 CPU interrupts error, 3-6
sensor locations, 2-8 EEPROM error, 3-6
sensor tests, A-19 engine command error, 3-6
Humidity Sensor Engine Logic Board interface, 10-31
part number, 9-33 Ethernet Port failure, 3-6
removal, 8-64 fault isolation, 4-13
testing, A-15 Front Panel connector, 10-3
I/O ASIC error, 3-6
image data wiring, 10-29
location, 2-33
Index Index-7
maintenance, 1-10 Motor Assembly (cont.)
counters, 1-10 Main Motor, 2-4
Drum Cartridge, 2-15 part number, 9-39
part number, 9-33 plug/jack locator, 10-12
Drum Cartridge print life, 1-10 removal, 8-84
Fuser wiring diagram, 10-25
part number, 9-35
removal, 8-76
Fuser print life, 1-10 N
preventive, 7-2 NetWare setup, 6-10
service procedures, 3-2 network
tools, 7-2 ethernet speed setting, 6-10
Transfer Roller, 2-16 IP setup, 6-10
part number, 9-25 logging, 4-2
removal, 8-44 option part number, 9-41
Maintenance Kit reset, 4-2
contents, 1-10 troubleshooting, 4-2
part number, 9-45 network setup, 6-10
print life, 1-10 No Paper Sensor, 2-12
replacement message, 3-250 Nudger Roller
reset fuser life, 6-9 function, 2-28
measurement techniques, 3-21 location, 2-6
Memory part number, 9-14
connectors, 10-14 removal, 8-31
errors, 3-6 NVRAM
maximum, 1-11 option part number, 9-41
minimum, 1-11 part number, 9-41
options, 1-6 password, A-22
part number, 9-41 PostScript, 6-12
RAM error, 3-6 reset factory defaults, A-22
requirements, 4-15 reset PostScript, A-22
supported types, 1-11 restore, A-23
troubleshooting, 4-15 save, A-23
menu map, A-2 supported types, 1-11
Microswitch, 2-11
Mode Select Port
location, 1-4 O
operational description, A-24 Offset Motor
wiring diagram, 10-32 drive train, 2-31
Motor Assembly part number, 9-37
Belt removal, 8-80
part number, 9-39 wiring diagram, 10-30
removal, 8-83 operating environment, 5-5
description, 2-32 options, 1-6
Drum Motor, 2-4 ordering parts, 9-2
gear kit, 9-39
Index Index-9
Printer (cont.) Punch, 2-9
Front Door open, 3-235 configuration settings, A-23
functional specifications, 1-13 location, 2-7
installation clearance, 1-11 sensor tests, A-19
Laser Assembly, 2-18 testing, A-14
Main Motor, 2-4 waste box full, 3-233
menu map, A-2 waste box missing, 3-232
motor tests, A-12
network setup, 6-10
operational modes R
customer debug, A-24 RAM DIMM fault isolation, 4-15
customer mode, A-24 real time clock errors, 3-5
developer mode, A-24 registration
disaster recovery, A-24 adjustment parameters, A-11
service mode, A-24 adjustment utilities, A-10
options, 1-6 duplex adjustment, 6-7
paper outputs, 2-7 factory defaults, A-11
paper transport, 2-5 simplex adjustment, 6-6
power connections, 2-38 troubleshooting, 5-45
print process, 2-2 verification, 6-4
reset factory defaults, A-22 Registration Clutch
resolution, 2-18 part number, 9-31
sensor types, 2-11 removal, 8-51
sensor/switch testing, A-15 testing, A-20
start-up routine, 3-3 wiring, 10-23
supported media, 1-15 Registration Sensor, 2-12
testing, A-4 location, 2-14
transport components, 2-6 part number, 9-31
tray capacity, 1-14 removal, 8-52
printing problems testing, A-15
Macintosh, 4-2 wiring, 10-23
Windows, 4-3 Registration Transport Assembly
process direction, 6-4 part number, 9-31
factory default, A-11 plug/jack locator, 10-10
image adjustment, 6-6 removal, 8-49
image deletions, 5-23 reset
image streaking, 5-27 all printer defaults, 6-12
measurement, 6-5 default paper destination, 6-10
registration verification, 5-8 factory defaults, A-22
proof print setup, 6-12 file security, 6-12
Front Panel setup, 6-11
fuser life counter, 6-9
general setup, 6-11
job defaults, 6-2
network configuration, 6-10
paper default source, 6-10
Index Index-11
specifications Take Away Clutch
dimensions, 1-11 part number, 9-31
electrical, 1-13 removal, 8-53
environmental, 1-14 testing, A-20
functional, 1-13 wiring, 10-23
image registration, 6-5 Take Away Roller, 2-7
memory, 4-15 part number, 9-23
operating environment, 5-5 Temperature Sensor, 2-12
operational clearances, 1-11 removal, 8-64
supported media, 1-15 test prints, 6-2
tray capacity, 1-14 analyzing, 5-2
spots, 5-11 print job setup, A-10
Stack Full Sensor, 2-12 Thermistor, 2-12
Stacker, 1-8 timeout
option part number, 9-45 loading paper, 6-10
Stacker Lower Tray, 2-9 power saver, 6-11
location, 2-7 Toner Cartridge, 2-3
sensor tests, A-19 CRUM, 3-14
testing, A-14 connector, 10-3
Stacker Upper Tray, 2-9 failure, 3-204
location, 2-7 low toner, 3-206
Standard Output Tray, 2-8 part number, 9-33
stack full, 3-220 removal, 8-71
Stapler wiring, 10-25
location, 2-7 empty, 3-197
sensor tests, A-19 location, 1-10
Staple Cartridge low, 3-226 part number, 9-33
Staple Pack plug/jack locator, 10-6
part number, 9-45 print life, 1-10
stapler is empty, 3-225 Toner Dispense Assembly, 2-17
testing, A-14 Dispense Tube, 2-17
Startup Page part number, 9-33
setting, 6-11 removal, 8-71
start-up routine, 3-3 Toner Dispense Motor
streaking, 5-25 description, 2-32
supply voltage testing, 4-8 failure, 3-33
operational description, 2-18
part number, 9-33
T removal, 8-73
Take Away Chute testing, A-12
part number, 9-31 wiring diagram, 10-24
precautions, 8-21 Toner Gauge, 1-5
removal, 8-55 Transfer Gate, 2-9
operation, 2-9
Transfer Gate Solenoid, 2-9
Testing, A-22
Index Index-13
Nudger Roller W
removal, 8-31
Wait Sensor, 2-10
paper guides, 2-27
testing, A-16
Paper Size Switch signals, 2-27
wall outlet testing, 4-8
Pre-Feed Sensor, 2-29
warm-up time, 1-13
part number, 9-13
Windows printing problems, 4-3
removal, 8-28
wiring diagram conventions, 10-17
replacement rollers, 9-14
Retard Roller
removal, 8-30 X
Tray 6 xerographics
connection, 1-9 component dimensions, 5-37
Docking Interlock Drum Cartridge, 2-15
location, 2-13 part number, 9-33
Door J Interlock wiring, 10-24
location, 2-13 Fuser, 2-21
motor tests, A-13 part number, 9-35
Nudger Solenoid testing, A-21 removal, 8-76
sensor tests, A-18 Laser Assembly, 2-18
slide in Tray 6, 3-236 image data wiring, 10-33
tray empty, 3-211 part number, 9-33
troubleshooting removal, 8-74
AC power supply, 4-7 wiring, 10-29
Engine Logic Board, 4-12 Laser C
Image Processor Board, 4-14 part number, 9-33
RAM DIMM, 4-15 removal, 8-61
part numbers, 9-33
U power supply, 2-36
Toner Cartridge
USB Port, 2-34
part number, 9-33
error, 3-6
Toner Dispense Assembly, 2-17
location, 1-4
part number, 9-33
removal, 8-71
V Toner Dispense Motor, 2-18
part number, 9-33
version status, A-9
removal, 8-73
voltage requirements, 1-13
wiring, 10-24
voltage tolerances, 3-21
Transfer Roller, 2-16
part number, 9-25
removal, 8-44