June 26th, 2016 00010/LN-SBY/Corp/VII/16

PT. Teno Indonesia

Graha Teno
Jl. Raya Kertajaya Indah 153/P-116
Surabaya

Attention : Pak. Reza

Subject : Quotation for Internet Dedicated

Continues several discussions by phone, First Media is honored to have been selected to provide an Internet Dedicated by
using fiber optic network solution in response to requirements PT. Teno Indonesia. As requested, we propose an Internet
Dedicated connection solution for your company.

Based on a minimum contract of 3 (three) years, the pricing for the proposed solution is as follows:
Bandwidth Monthly Fee (Rp) Installation Fee (Rp) CIR
IX : 1 Mbps
3.800.000,-
IIX : 2 Mbps
IX : 2 Mbps
4.300.000,-
IIX : 4 Mbps
3.000.000,- 1:1
IX : 3 Mbps
4.800.000,-
IIX : 6 Mbps
IX : 5 Mbps
5.800.000,-
IIX : 10 Mbps

Terms and Conditions:

1. Price :
Prices exclude VAT 10 % / PPN
Prices include all the equipment owned by PT. Link Net that is installed at Customer Location.
Prices exclude all the cost regarding permit building at Customer Location.
Entry/permit to the building, grounding, electricity and UPS are the responsibilities of the customer.
2. Terms of Payment:
Initial payment is 1 (one) month of Monthly Fee and Installation Fee
Initial payment should be paid in advance after Purchase Order (PO) received
Subsequent payment: monthly in advance
3. Delivery time: 25 (twenty-five) work days after the payment is received and all permits are acquired.
4. User interface: RJ-45 / UTP Cat-V.
5. Quotation validity: 30 (thirty) days.
6. Product Features and Specification is attached to this proposal

If you have any enquiry please do not hesitate to contact sales corporate Yohan Fransiscus at office phone number (031)
501 6111 ext 33095 and mobile 088 1325 9139 e-mail address: yohan.fransiscus@linknet.co.id if you have any queries.
Thank you for your kind attention and cooperation.

Prepare by, Approve by,

Yohan Fransiscus <name>____________________________

Account Manager Enterprise Sales <title> _____________________________

PT. Link Net, Tbk PT. Teno Indonesia

CC. Didi Harijanto General Manager Jatim Bali Branch, PT. Link Net, Tbk

This information in this document shall not to be outside organization and shall not to be duplicated, used or disclosed in whole or in part for any
purpose other than to evaluate the document, provided that if a contract is awarded to PT. Link Net, as a result of or in connection with the
submission of this document, shall have the right to duplicate, use or disclose the information to the extent provided by the contract. This restriction
does not limit the right of to use information contained in this document if it obtained from another source without restriction.
STRICTLY CONFIDENTIAL
Information and Technical Reference
PT. Link Net, Tbk First Media
Fiber Optic Hardware :
1 pc, Fiber Driver NC316BU-1/AC - Cisco MRV EM316SW-XY (will be dismantle, when the service discontinue)

Internet Access Services :

With guarantee SLA 98 % to ensure the connectivity and business continuity for 365 days
Symmetric upload : download to support business activity
Free IP static 8 (eight) addresses (customer need to fill IP Justification Form if require more than 8 IP)
Provide 180 Gpbs connectivity to Tier 1 provider for best path to the internet
Multiple Peering with Google, Akamai, IIX, to ensure the fastest connectivity and cache.
Flexible bandwidth package with dedicated internet connection, 1:1 ratio
Unlimited usage
Fiber Optic Cable connection to your office
Fiber optic Modem to Ethernet RJ-45
Easy upgradeable
Reliable

Global Internet Access Network :

Providing Fast, Reliable and Stable Access
Connected to 4 Tier 1 upsteram provider
Supported by 2 different Data Center in Singapore
Peering with multiple worldwide content providers
Direct Jakarta Singapore submarine fiber optic cable
Gigabits connections availability
Up To 180 Gbps internet capacity
Connected to more than 4 domestic exchange
High Service Level Agreement
Comprehensive MRTG provided
Private and Secure connections

Ethernet Network Services :

Provide robust and reliable metro-e, intercity and international connectivity
Supported with MPLS that enable for broad range of service application integrated in one fibre connection.
Deploy the next generation intelligent network to manage and serve customers experience
Currently Link Net managed more than 1400 customers with 2200 active links.

Network Operation Center :

Operate & Monitor network infrastructure 24/7
IP Core, Internet, DWDM, Fiber Monitoring, Data Center Monitoring, etc
Professional network engineer with certification such as CCIE, CCNP, SCTE
 PT. LINK NET, TBK - FIRST MEDIA

No. Service Description REMARKS

Data

Landing Point in Singapore

4T Fibre Optic Capacity
3 different routes (physically)
International Backbone Via Equinix Exchange & Google
Exchange
Backup Matrix
Total 580 GB

Singtel

Telia Sonera

Tata Communication

Inteliquent

Open IXP

CBN Exchange

Type of Local Link Provided to Corporate High Data Internet Packet by Fibre Optic
Service Level Availability (SLA) 98.00%
Bandwidth Ratio 1 : 1 (Symetrical)
Public IP Provided 8 IP can be extended / by request
Corporate Helpdesk 24 Hours with 4
Support Level Excalation Problem

Measurement
Hop Count (trace route from router) at Surabaya
www.yahoo.com 19 hop
www.cnn.com 9 hop
www.nytimes.com 14 hop
www.google.com 11 hop
Average/Standard Latency (ping result)
www.cnn.com 188 ms
www.nytimes.com 219 ms
www.yahoo.com 105 ms
www.google.com 28 ms
SMTP Relaying smtp.link.net.id
Response Time on Connection Failure
Phone (verbal) maximum 30 minutes
Email (written) 3 hours
Bandwidth on Demand
Availability 100 Mb, 1 Gb
Request for Service (minimum)
 ESCALATION PROCEDURE FIRST MEDIA ENTERPRISE

1st Layer 4th Layer

Link Net Corporate Helpdesk (24 hour) Corporate Helpdesk Head
Level : Corporate Helpdesk Period : 4 hours from 1st Layer
Telephone : Surabaya (031) 502 5533 Level : Department Head
Bali (0361) 704303 Call : Berman Hutabarat
Jakarta (021) 55 777 225 Telephone : (021) 527 8811 Ext. 12721
Email : corporate.Helpdesk@linknet.co.id Mobile : 081317902962
Email : Berman.Hutabarat@linknet.co.id
2nd Layer
Enterprise Sales 5th Layer
Period : 30 mins from 1st Layer Engineering & Operation Support Head
Level : Account Manager Enterprise Sales Period : 4 hours from 2nd Layer
Call : Yohan Fransiscus Level : Division Head
Mobile : 088 1325 9139 Call : Ignatius Andy Setiawan
Email : yohan.fransiscus@linknet.co.id Telephone : (021) 527 8811 Ext. 12138
Mobile : 08161602816
3rd Layer Email : Ignatius.Setiawan@linknet.co.id
General Manager Jatim-Bali Branch
Period : 2 hours from 1st Layer 6th Layer
Level : General Manager Engineering Deputy Director
Call : Didi Harijanto Period : 4 hours from 3rd Layer
Mobile : 081 6537 911 Level : Deputy Director
Email : didi.Harijanto@linknet.co.id Call : Rony Ardhitia
Telephone : (021) 527 8811 Ext. 12532
Mobile : 0818800044
Email : Rony.Ardhitia@linknet.co.id