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Paolo Cuyno

paolo.cuyno@gmail.com ~ (617) 756-3214


EDUCATION & HONORS
Binghamton University, State University of New York, School of Management
Bachelor of Science in Business Administration (Concentration in Marketing) August 2013-May 2015
Cumulative GPA: 3.30/4.00
Foothill Community College
Major in Business Administration March 2011-March 2013
Cumulative GPA: 3.62/ 4.00
Deans List: Spring 2011, Winter 2012, Spring 2012 and Winter 2013
Certificate of Proficiency in Oral Communication
RELEVANT EXPERIENCE
Zenefits, Tempe, AZ
Account Manager June 2015- February 2017
Developed a comprehensive knowledge of the online platform to assist and present to clients daily.
Performed analysis with a team to develop strategies to implement new product features and functionality.
Provided direct support to small to large companies and helped educate them on the evolving insurance marketplace.
Communicated with clients and business partners through phone and email.
Utilized Salesforce and Atlassian JIRA to manage client activities, tasks and collaborate across various departments.
Umami Burger, Palo Alto, CA
Restaurant Supervisor/Server June 2013-August 2013
Conducted nightly financial reports by auditing generated data, which summarized daily business performance.
Trained new employees through diverse methods to obtain product and brand knowledge.
Communicated corporate marketing initiatives to staff and patrons and set performance incentives to maximize daily sales.
Directed floor operations by setting daily goals and plans to ensure successful operations.
LEADERSHIP EXPERIENCE
Binghamton Crew, Binghamton University
Novice Captain September 2013-June 2014
Oversaw team of 20 members by leading warm ups and practice to prepare for intercollegiate regattas.
Collaborated with teammates and coaches by compiling information to foster a competitive and supportive atmosphere.
WORK EXPERIENCE
Binghamton University Call Center, Binghamton University
Student Information Assistant/Trainer February 2014-May 2015
Developed comprehensive knowledge of operations and procedures of various campus offices including admissions, student
records, residential life and financial aid.
Provided new employees with training to prepare them for each skill set of the position.
Spoon University, Binghamton University
Writer/Editor/Founding Member January 2014-May 2015
Wrote and edited articles about topics including recipes and suggestions that are relevant to the college demographic.
Published on the Huffington Post Taste.
Chilis Bar and Grill, Mountain View, CA January 2012-February 2013
Server
Executed responsibilities successfully through constant communication with teammates and management to provide
clientele with a pleasant and memorable experience.
Participated in corporate initiatives by consistently improving sales figures to maximize restaurant revenue.
Ikes Place, Palo Alto, CA April 2011-December 2011
Shift Manager
Delegated tasks throughout the shift through effective communication with staff to optimize daily operations.
Trained new employees in various positions including cashier, sandwich making as well as store maintenance to
help accommodate the needs of a growing business.
SKILLS AND INTERESTS
Skills: Proficient in Microsoft Office Suite, Salesforce, and Atlassian Confluence, Atlassian JIRA
Language: Elementary Spanish, Fluent in Tagalog
Interests: Sports, Fitness, Current Events, Hospitality, Technology and Social Media
Certifications: Foothill College Proficiency in Oral Communication, Licensed Health and Life Insurance Producer