Sei sulla pagina 1di 3


Definition, History and Scope

R.Adithya1 and K.Rahulbhat2

Department of Electronic and Communication Engineering, Mahaveer Institute of Science And Technology, Bandlaguda,
Hyderabad, India
Department of Electronic and Communication Engineering, Mahaveer Institute of Science And Technology, Bandlaguda,
Hyderabad, India,

Abstract E-Governance is a process of reform in the telecommunications(telephonelinesandwirelesssignals),

way Governments work, share information, engage citizens computers as well as necessary enterprise software,
and deliver services to external and internal clients for the middleware, storage, and audiovisual systems, which
benefit of both government and the clients that they serve.
Several dimensions and factors influence the definition of e-
enable users to access, store, transmit, and manipulate
governance or electronic governance. It has many advantages information.
like speed, cost reduction, transparency and accountability. E-
Governance reduces the cost of stationary by reducing the
paper based communication. Internet, phone calls speed up A. Departments going on-line
the processing time. Information and communication Citizen visit many departments, each one may be more
technology makes governing transparent, which also causes efficient.
ease of access, as there is transparency there is more
accountability of the government to answer the people.
Government can reconstruct their prospective based on the B. Conveniently located Community Service Centers
public grievance redressal which in turn ensures a developed Assisted counters manned by public/private agencies
state forming a developed country. It can be summarized that services from single/ multiple agencies under one roof like
E-Governance is the future of all developing and developed bill payment, licenses, certificates, larger time window but
countries for safer and easier life of its people which it not 24X7.
provides by safer and faster transport of information and also Example: E-Seva, Government challans like Income Tax
increasing the credibility of the information. Payments, Service Tax Payments, Sales Tax Payments.
Index Terms E-Governance; Information and
communication technology C. Self Service through a Portal one stop shop
Multiple agencies, partial service (submit
I. INTRODUCTION applications),Back end computerization and Integration
E-governance is called as electronic governance where needed for data sharing, high internet penetration;
the word electronic in the term e-governance implies willingness and ability of citizen to use, Security and
technology driven governance. [1]E-governance is the mutual trust builds with successful outcome, usage builds up
application of information and communication technology gradually. Adoption rate has to be driven.
(ICT) for delivering government services, exchange of Example: Online Railway Booking, Online Electricity Bill
information communication transactions, integration of Payments.
various stand-alone systems and services between
government-to-citizens , government-to-business , III. HISTORY
government-to-government as well as back office processes
and interactions within the entire government framework Historically, the widespread provision of public services in
Governments harnesses information technologies such as developed countries usually began in the late nineteenth
Wide Area Networks (WAN), Internet , World Wide Web, century, often with the municipal development of gas and
and mobile computing to reach out to citizens, business, and water services. Later, other services such as electricity and
other arms of the government to: Improve the delivery of healthcare began to be provided by Governments. In most
services to Citizens, businesses and employees. Engage developed countries such services are still provided by local
citizens in the process of governance through interaction. or National Government, the biggest exceptions being the
Empower citizens through access to knowledge and U.S. and the UK, where private provision is more
information and make the working of the government more significant.
efficient and effective Results in enhanced transparency,
convenience and empowerment; less corruption; revenue Nonetheless, such privately provided public services are
growth; and cost reduction. Information and often strongly regulated, for example (in the US) by Public
communications technology (ICT) is often used as an Utility Commissions.
more specific term that stresses the role of unified In developing countries public services tend to be much less
communications[1] and the integration of well developed. For example, water services might only be
available to the wealthy middle class. For political reasons
the service is often subsidized, which reduces the finance Jamaica. Central vigilance commission website in
available for expansion to poorer communities. India.Gyandoot in India.

A. E-Seva Benefits to Citizens

IV. E-GOVERNANCE AND E-GOVERNMENT Many State, Central and Local Government
services under one roof. Different ways of payment are
Both the terms are treated to be the same; however, possible
there is some difference between the two. "E-government" is E-Payments through credit cards on the Internet,
the use of the ICTs in Public Administration - combined E-Payments through direct debit mechanism.
with organizational change and new skills - to improve One cheque for several bills.
public services and democratic processes and to strengthen Location convenience with network of different channels
support to public. [2]The problem in this definition to be with 150 services at 45 eSeva centers in Hyderabad; 200 in
congruence definition of e-governance is that there is no other towns eSeva counters in banks assisted by operator.
provision for governance of ICTs. "The use of the AP online kiosks assisted by operator Access portal directly
technologies that both help governing and have to be via Internet, ATM Improved service because of competition
governed". amongst channels.
E-governance is the future; many countries are looking Good ambience, courteous service by private contract
forward to for a corruption-free government Operators, managed queues through electronic tokens
E-government is one-way communication protocol whereas
e-governance is two-way communication protocol B. Bhoomi Land Record Computerization
The essence of e-governance is to reach the beneficiary and 20 million records of 6.7 million farmers spread
ensure that the services intended to reach the desired over 9000 villages. Village Accountant responsible for issue
individual has been met with. There should be an auto- of certificates and mutation. Certificate issue took 3-30 days
response to support the essence of e-governance, whereby and a bribe of Rs 100-2000. Mutation could take up to 2
the Government realizes the efficacy of its governance. E- years (30 days). Encroachment of public land
governance is by the governed, for the governed and of the Bhoomi on-line kiosks for issue of Record of Tenancy and
governed.Establishing the identity of the end beneficiary is Rights .All land records converted to electronic form
a challenge in all citizen-centric services 180 centers where operators issue certificates on-line in 15
Statistical information published by governments and world minutes for a fee of Rs15.
bodies does not always reveal the facts Web enabled to provide access in rural areas thru kiosks
The best form of e-governance cuts down on unwanted Improved crop data for insurance claims.
interference of too many layers while delivering
governmental services. It depends on good infrastructural
setup with the support of local processes and parameters for
governments to reach their citizens or end beneficiaries.
Budget for planning, development and growth can be
derived from well laid out e-governance systems.

Fig. 2 e-Governance road map

Fig. 1 Orissa e-Governance Plan


E-Seva, BHOOMI, SETU; Tax collection State Border Use of Information Technology (IT) in Government should
Check Posts, Gujarat. Customs online: India, Philippines, facilitate efficient, speedy, transparent and proactive
processes for disseminating information to the public, Licensing, ETendering, have come in effect and largely
businesses, employees and other agencies. It is a powerful used by the people which shows the responsiveness and
medium for the Government to deliver services and perform credibilityinthesystem.
day-to-day administration activities like [3]
Paperless Secretariat Suite
Content Management ACKNOWLEDGMENT
Civic Management Solutions I would like to express my deepest appreciation to all
File Tracking System those who provided me the possibility to complete my paper.
Public Grievance Redressal A special thanks to Head of the department Dr. B.
Financial Accounting System Visvesvararaoandstaff Mr.Cheenya and Ms.Sri Sahiti.
Who have instilled confidence in me to complete my paper.
Meeting & Minutes
Human Resources Management REFERENCES
Inward Outward [1] Saugata, B., and Masud, R.R. (2007. Implementing E-Governance
Fixed Assets Management System Using OECD Model(Modified) and Gartner Model (Modified) Upon
Agriculture of Bangladesh. IEEE. 1-4244-1551-9/07.
Agriculture Produce Market Committee [2] Subhash bhatnagar Opportunities and challenges in e-governance.
[3] Sambalpur university, e-governance solutions.

Long run of e-governance is what is called sustainability;

this includes major problems faced and risks involved in
carrying it forward which provides measurable benefits to
public and all the stake holders. Frequent changes in
administrative leadership. Use of untested technology must
be prevented, new opportunities for fraud and corruption
must be eliminated, because of corruption largest cost is
borne by poor people, petty corruption are organized to
collect funds for politicians these cause to bigger corruption
in appointments and transfers.
All these are caused because of corruption, insufficient
education and no awareness in citizens, inadequate
complaining mechanisms, weak monitoring and


E-governance is made only for ease of access which can be

continued only by enduring certain stringent rules which
guide the process to the path of success.
Strong political and administrative leadership, detailed
project management. Clearly identified goals and benefits
and work towards the progress.
Significant process reengineering is required to suit the
project requirement; government should adapt to
established standards and protocols and must minimize the
customization. Source analysis and software development
must be under taken.
Training expenses should not be minimized which ensures
good quality of service to be provided, for sufficient funds
and manpower government should have public private


E-Governance is the future; many countries are looking for

a corruption free Government. There is a bright scope of
hope for E-Governance as many branches like: E
Citizenship, ETransportation, EHealth, EEducation, E
Help,ETaxation,Eadministration,Epolice,Ecourts, E