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Megan Lambie, Self Initiated Project Process

Booklet.
 Health Visitor Current Sites
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Information ou Main Problem

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give up-to-date to Current attempt . informaiton. l reduce postnata
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information to groups are poor Joining groups
clients. information on pression .
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Co-Designing
Needs
Personas User Journeys
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Katie Macka y ......................
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............
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..... ............
Laura Holtz
............
............
.......
married they had
a baby girl called Parents
Katie is 30 and

............ ............
ago.
Gabriel two years
baby on the way.
son and another gets herself • Information to
Laura has one “If a new mum be
Katie says that,
Visitor gave her
a list of mother
organised and
out the door to
go to a new group
can be quite
• Local information accessible

.......
not on then that

.......
Laura’s Health born.
when Jack was and they find it’s joined was just
and baby groups first group she
upsetting.” The the first one and
group for a few went along for

.......
baby massage starting up. She put her off
She went to the she didn’t make else there! It didn’t
enjoyed it but there was no one to pick up. It became a really
months and really have been because
she
might and it slowly began

............
This
any friends. and didn’t Katie and Gabriel.
when she had Jack positive thing for
was quite young the older parents. Joining of
feel comfortable
around
been better for ion from word
group might have of her informat
Katie got most when she
a young mums know about any. made a lot of new friends
her. Although she
didn’t mouth. She of groups with
she went to a lot
had Gabriel and a lot of the
up to net mums
but kept in touch with
Laura has signed them. She has
antenatal group.
hasn’t used it since. mothers in her
other groups. for her group
interested in any organised a reunion
She wasn’t really breast-feeding The midwives and that was a • Up-to-date
had been born
toddler group and after all the babies their little group of friends. Health Visitors
She knew of a information
group but that was all. great way to cement the right information about
getting
Katie said that got some
a shy young girl
and suffered
groups at this point
is crucial. She
a lot of • To be a reliabl
Groups
Laura is quite giving birth to it turned out that
depression after information but e source
from postnatal more groups might have date. of information
Joining it was out of
her first child. as she is a ‘stay • People to go,
is quite isolated the people she
helped her. She goes out to work. pretty lucky with in order
while her fiance to Katie has been gone to. to survive
at home’ mum she gives birth groups she has
differently when has met and the
She might feel will feel up to
and perhaps she
her second child to make friends.
joining more groups Needs: ion.
Up-to-date informat
Needs: Friendship.
on.
Support with depressigroups.
local
Information on
Friendship.

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Personas were and Groups. s Mappi design of the
service.
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Health Visitors
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Groups for the
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Groups for school
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The Problem

Health Visitors find it very difficult to As your child grows older it doesn’t see
keep up with what is available in their the Health Visitor as often.
area. They get told lots of information but
keeping it up-to-date is a problem. So as well as a tool in which the Health
Visitors can use to let parents know what
Health Visitor Alison says, groups are on, an access point for the
parents when they want to find out
“I know that as a Health Visitor it is themselves needs to be available.
sometimes difficult to keep up with what
is available in your area. For example
one of the local mother and baby toddler
groups has closed on a Fri and is only
open Mon and Wed. I only found out
because one of the mum’s who goes told
me when it came up in conversation. I
could easily have sent someone there
on the Friday and they would have been
cross or more importantly it could have
put them off going to groups.”

Health Visitors have a huge list of

responsibilities, so I need to ensure that
my design solution doesn’t overload
them. Although I do think that using the
Health Visitors along aside something
else would be useful.

Parents rely on Health Visitors as a

source of valuable information and are
often asked about groups which they can
attend. As Alison said, she finds it dif-
ficult to know what is currently on.
Out of Date Information.

At present there is a list of groups printed

out and given to every parent who then
clip it into their baby handbook which is
given to every new born baby.

(Opposite):
The list of Parent and Toddler Groups
in the Rosyth Area has a mistake. ‘Little
Cherubs’ no longer runs on a Friday. A No longer on a Friday,
Mum could easily go along only to find
it’s not on, causing unnecessary distress.

Current attempts to keep information

up-to-date include, “an admin person
will try and ring the contact person for
the specific group and update the list of
groups the Health Centre holds. Often
the contact person no longer goes to the
group, so perhaps a Health Visitor has to
drop in.”
Health Visitors.

1 in 6 Health Visitors are over the retiring

age of 55.

More Health Visitors are working over

the age of 65 then under the age of 25.

Although all Health Visitors have to be

able to use computers their level of
competency varies.

“I am thought to be the best in the office.

When I really have basic knowledge of
computing.”

I need to keep in mind that Health

Visitors are not good with technology.
My service outcome needs to be as
simple as possible for it to work
efficiently.
Current sites.

New mum Leigh-Anne told me, Is mumsnet.com - the place to be? Is it

“I am on mumnet [a website for
mothers to get information and network.]
but its rubbish in my opinion. All the
stuff [groups] is miles away
(ie St Andrews). So as you can imagine
it’s no good!! I’ve ended up going to the
Edinburgh one. I go to the
playgroup/mums n tots at Drumbrae
school with a few of the girls from
school. There is Brambles Playgroup but
it is at the church and apart from that I
don’t really know of anything that goes
on in Rosyth.”
just that Health Visitors need to use it?
Personally I found mumsnet extremely
confusing. Once registered, I needed to
log in again to search for local groups.
I put in a postcode for Rosyth and groups
in Livingston came up for example and
only one group in Dumfermline area,
when I know for a fact their are many
groups in Rosyth.
Up-to-date listings of local groups isn’t
easily assessable.

If Leigh-Anne hadn’t had a car

driving all the way to Edinburgh for a
group wouldn’t have been possible. She
would then feel extremely isolated and
alone in Rosyth.

Another mother Julie said that she is a

member of mumsnet.com, but she doesn’t
get a huge amount from it - “they seem
to be getting a little political and I don’t
agree with a lot of the comments on the
forum so I don’t get much information
from them (except recipes!)”
The Benefits of joining a group

Group are often advertised as, “If you’re

getting bored at home or finding it
difficult to keep your toddler entertained
and stimulated, a playgroup is a good
setting for you and your toddler to
socialise.”

The baby and toddler years are often the

best opportunity for parents to spend
fun, quality time with their children. For
many, the longest stretches of time they
will ever get to spend with their children
are during the early years.

For some, this means maternity leave, for

others it may mean a prolonged stretch of
full-time parenting. Either way, making
the most of this precious time together
will pay off for all the family and give
you many happy memories to look back
on.

Once a mother has found a group that

she likes and feels comfortable in, she
will slowly make some good friends and
together they would then go along to
another class.

Often mothers from the same antenatal

class go to other mother and baby groups.
The key is to get the parents along to a
group right at the beginning of having a
child (breast feeding group) so it is easier
to go along to others.

Moving to a new area can be quite

traumatic and lonely. Joining a few
groups can provide parents with the
opportunity to build social networks for
themselves and for their children.
Questionnaire on Access to Information.

Rosyth Health Visitor Claire said, “I see a

lot of people with laptops. I was surprised
at the amount of people with internet in
their homes. I would say almost all do!”

The local library also has a computer

suit with access to internet, so everyone
is able to get online if someone doesn’t
have access at home.

How would you like to receive

information on local groups?

Leigh-Anne: “I would prefer a letter to

be honest, or an email or text. A search
would be the best but at the moment it
just brings up stuff which isn’t anywhere
near where you live.”

This illustrates the point that people

really need a simple easy method of
attaining up-to-date local information
on mother and baby groups.

David, “I would like an easy search

facility showing all the groups in my
local area or a short car journey away.”
. . . Leigh-Anne
. . . . . . . . . . . . . . . .Black
..........................................
Leigh-Anne is 21 and moved to Rosyth with her
boyfriend. They have a nice house in a reasonable
area.
Leigh-Anne is now back at work while her little
boy goes to nursery.
Leigh-Anne has signed up to net mums but doesn’t
find it very good for finding out about groups that
she can take her little boy along to. When she put
in her Postcode groups in St. Andrews
came up. Miles away from where she lives. She
has E-mailed a few people about groups but didn’t
get any replies and has been put off finding out
about others.
She currently goes along to a mums and tots class
at Drumbrae school which is in Edinburgh, with a
few of the girls from school and their children. If
Leigh-anne hadn’t have had a car driving all the
way to Edinburgh for a group wouldn’t have been
possible. She would then feel extremely isolated
and alone in Rosyth.
Leigh anne knows about Brambles playgroup
but it is at the church and she isn’t so keen about
going. Apart from that she doesn’t really know of
anything that goes on in Rosyth.
Needs:
Local information on groups.
Easy registering/joining requirements.
. . . Katie
. . . . . . . .Mackay
..................................................
Katie is 30 and married they had a baby girl called
Gabriel two years ago.
Katie says that, “If a new mum gets herself
organised and out the door to go to a new group
and they find it’s not on then that can be quite
upsetting.” The first group she joined was just
starting up. She went along for the first one and
there was no one else there! It didn’t put her off
and it slowly began to pick up. It became a really
positive thing for Katie and Gabriel.
Katie got most of her information from word of
mouth. She made a lot of new friends when she
had Gabriel and she went to a lot of groups with
them. She has kept in touch with a lot of the
mothers in her antenatal group.
The midwives organised a reunion for her group
after all the babies had been born and that was a
great way to cement their little group of friends.
Katie said that getting the right information about
groups at this point is crucial. She got some
information but it turned out that a lot of it was out
of date.
Katie has been pretty lucky with the people she
has met and the groups she has gone to.
Needs:
Up-to-date information.
Friendship.
. . . Laura
. . . . . . . . Holtz
..................................................
Laura has one son and another baby on the way.
Laura’s Health Visitor gave her a list of mother
and baby groups when Jack was born.
She went to the baby massage group for a few
months and really enjoyed it but she didn’t make
any friends. This might have been because she
was quite young when she had Jack and didn’t
feel comfortable around the older parents. Joining
a young mums group might have been better for
her. Although she didn’t know about any.
Laura has signed up to net mums but hasn’t used
it since.
She wasn’t really interested in any other groups.
She knew of a toddler group and breast-feeding
group but that was all.
Laura is quite a shy young girl and suffered from
postnatal depression after giving birth to her first
child. Joining more groups might have helped
her. She is quite isolated as she is a ‘stay at home’
mum while her fiance goes out to work. She
might feel differently when she gives birth to her
second child and perhaps she will feel up to join-
ing more groups to make friends.
Needs:
Support with depression.
Information on local groups.
Friendship.
. . . Nicci
. . . . . . . .Kerr
..................................................
Nicci recently gave birth to baby Ava. She is no
longer with her boyfriend and lives in a council
flat which isn’t in the best area, but she has a
good family who like to help out.
Nicci is lucky in that many of her friends have
had babies as well. They often meet up at the
park or go round to one of the girl’s houses for
a ‘play-date’. Socialising isn’t a problem for
Nicci although information about parenting and
babies is an issue and she would benefit from
going to more classes.
Nicci hasn’t joined any mother and baby groups
because she feels that people look down at her
for where she is living and that she is a young
mum. Even though she is nearly 22 and isn’t
as young as many, she still feels like they look
down on her as if she is a silly wee girl who
got pregnant too young. Nicci found this in her
antenatal classes too.
Needs:
Information on parenting.
Specific group information (young mums).
. . . Stephanie
. . . . . . . . . . . . . Holland
.............................................
Although Steph is quite young she is really
clued up about various groups and attends baby
massage aswell as a breastfeeding group.
She has also been helping a fellow mum called
Danielle who recently had a baby. Stephanie has
been giving Danielle lots of valuable advice.
When Steph’s baby Jude was born she was
given a basic leaflet telling her about mother
and baby groups in her area by her Health
Visitor, but she felt it didn’t give her much in-
formation and with Jude being newborn she was
unsure if she was able to go to the groups or
not. Steph now attends books for babies, which
she goes to every Tuesday. She found out about
this from the leaflet she was given when jude
was born and also from word of mouth as it has
been going for 12 years. Since Jude is getting
older now Steph has been looking at mother and
baby groups to take him to. She can no longer
find the leaflet she was given at the start and
it has been proven quite hard to find groups
without it. She has searched online but only
found 1 baby group. Stephanie uses netmums
and has made a friend called Amy. She found it
a lot easier than taking the step and going to a
mother and baby group to try and make friends.
They have now made plans to go to their first
group together this Tuesday.
Needs:
Information on local groups.
Friendship.
. . . Laura
. . . . . . . . Dalgleish
..................................................
Laura takes Johnston to playgroups on a
Tuesday and Wednesday. She also takes him to
Jo Jingles, a music class on a Thursday.
Laura pays £2 a week for one of the playgroups
and this gives Johnston a snack every week and
a present on special occasions e.g. Easter - Eas-
ter egg. The mums take it in turns to go to the
shops to buy the snack for the wee ones.
Laura hasn’t had any major problems find-
ing groups but one time she called up to join a
group with 2 of her friends, She was told she
could only register herself and there was no
room for her friends. They would have to go
on a waiting list, and if she didn’t go then she
would be chucked off the list and wouldn’t get
back on. She was quite put off by their de-
mands. Needless to say she didn’t go.
Laura doesn’t use netmums but has used face-
book to arrange walks, days out and soft play
days.
Needs:
Up-to-date information.
. . . Amanda
. . . . . . . . . . . Joyce
. . . . . . . .&
. . . Jason
. . . . . . . Clarke
............................. . . . Jackie
. . . . . . . . .&
. . .David
. . . . . . . .McManus
......................................

Amanda was surprised as the only group she Jackie is married to David and live in a nice
was told about was the Mother and Baby group house with a garden. David does his fair share
at the doctors, which is only on once a week. of looking after the baby and often takes the
She doesn’t feels that it is structured and she baby for walks so Jackie can have a rest.
really thought it would have been when she first
signed up, although it hasn’t put her off going Jackie takes baby Aaron to Books for Babies
along as she knows it is good for her and her at the local library on a Tuesday. She really
baby. enjoys it and found out about the group from a
poster which was up on the notice board at the
Amanda would prefer to have more choice of baby Clinic.
groups to attend. She thought the Health
Visitors would of been the ones that knew about It has been a really good thing for Jackie and
the classes that were on offer but her Health Aaron and Jackie has made some good friends
Visitor hasn’t been very helpful in that respect. who have told her about other groups that she
She has looked on the internet for different could attend. Jackie felt really nervous about
groups but there doesn’t seem to be many in her going to her first group but now that she knows
area, just Baby Sensory. some people she is feeling happier about joining
different groups as she has someone to go along
with that she already knows.

Needs:
Needs: Information on local groups.
Information on local groups.
What do all these parents have in common?
They all need:
Posters Advertising Groups.

Here are a few of the posters I saw

advertised around the health centre and
community hall and library.

It proves that there is loads of different

kind of classes and groups on, the
problem is that people have no idea that
they are on!

The problem with using posters are that

many are now out of date. And do not
show any cancellations or change of
times.

Some of the groups are not advertised.

For example, ‘Rymetimes’ at Rosyth
Library.

Depending on how motivated, it is often

left down to the Health Visitors or Admin
staff to make the posters if a particular
group has not.

So how is someone to know that they are

on?
Health Visitor Journey.
“Hmm I wonder if Rhymetime is still
on at the Library.”
Health Visitor returns to office
with dates written down.
“Is the Rhymetime group “Yes, but we don’t have a “Thank you.”
Health Visitor walks over to the
currently on?” poster made up for this
Library.
session but I can give you
the dates.”
Using basic computer knowledge She then prints out the poster. And puts it on the notice board for
she then takes time out of her day people to look what is on.
to make a poster to advertise the
group.
During my time shadowing a health visitor I This wouldn’t be done if the Health
came across a perfect example of how the Visitor wasn’t as motivated as she is, to take
current system is not working. time out of her day to chase up and put
posters up around the Health Centre.
Parents Journeys

Mother depressed and feeling isolated. Using google mum searches for “Rosyth The search brings up “0 - Results” in the Left feeling isolated and lonely.
Mother and Toddler groups.” Rosyth Area.

Left feeling disappointed.

Mum sets of with children. Walks up to the Local Community Looking through the posters advertising Poster had no contact number to
Centre. different groups. contact group.
Needs of Parents, Health Visitors & Groups.

Parents
The need that all 3 have in common is the
need for up-to-date information.
• Information to be accessible
• Local information

• Up-to-date
information
Health Visitors Groups

• To be a reliable source • People to go, in order

of information to survive
Medical Centre Community Hub (The Institute, Ex Navy-Rating Housing
Health Centre and Library.)

Primary Schools Boarded up housing

Houses with gardens Ex Navy-Officers Housing

Rosyth Health Centre Institute
Rosyth Library Primrose Lane Medical Centre.
Housing & Social Class.

In the Rosyth Area the Health Centre,
The Institute (community centre),
Library and play park are located all
together. These are on the yellow section
on the map.
This helps with:
There are people moving to Rosyth be-
cause housing is cheaper than in
Edinburgh.
Unemployed
Unskilled and Skilled Workers
Main employers being Banks, Sky and
the Dockyard.

Familiarity. There are a few Polish, Romanian, Asian

Ease of use. and Chinese.
Cuts transport costs.
Reduced time and effort spent travelling There are some Navy families still
to facilities. present but this number has decreased in
the last 7 years.

The local primary schools (blue) are Language and reading and writing ability
located near by too. would need to be taken into
consideration.

Housing in the Rosyth Area differ greatly

as well as the people living in Rosyth.

New Housing with gardens

Ex-Navy Ratings Housing
Ex-Navy Officers Housing
Houses boarded up
Council Housing
Scottish Special Housing
Private Housing
Initial Ideas

I decided to concentrate on the idea of having

a service coordinator responsible for a website
focusing on local groups with input from the
Health Visitors and parents to keep
information up-to-date.
Focus Group Co-Designing.

During my focus group with both Health Instead we opted for a “Like”
Visitors and Parents, I found that both liked button to be added. Similar to popular
the idea of a electronic notice board. social media tools for example Facebook.

This seemed a better solution.

“3 people liked this.” than if it was rated
by stars e.g. 2/5 stars, 3/5 stars 1/5 stars.

This facility could then be used to map

which groups are popular across the
Nation.

They wanted the site to be as simple as

possible, with contact numbers to book a
place or ask for more information. Parents
didn’t wish you have an apply button or for
it to be a log in/account held service. They
wanted it to be quick and easy to enter and 3 Star
browse though the
different local groups.

Rating Groups. What’s Hot What’s Not.

It takes a while for a new group to

establish in a community and if you give a
star rating to a group where only 4 people
are coming regularly and one person gives
a poor rating it might put off others
joining, whereas in a years time it maybe
well established.

And at the end of the day, star ratings are First view - name of group, day of Scroll over to display same view Click into Ad, to read a
done by bums on seats, if they like it, they the week and time. bigger. description of the group and for
will stay and if not they will go. contact numbers.
Service Flow Chart. Why would the Health Visitors cooperate?

What makes my service different to anything else? I focus on providing • The Health Visitors have a resource to use for up-to-date information to give to clients.
up-to-date information on local groups while liaising with the Health Visitors to provide a • Having clients out and about reduces social isolation and postnatal anxiety and depression.
better service, which in return helps the Health Visitors to provide a better service.
The Coordinator.

The Role of the Service Coordinator:

The Coordinator is put in place to be an

overall organiser. They would be
keeping the site up-to-date and storing
contact numbers along with the age of the
child for suggestion texts, cancellation
texts and reminder texts to be sent out,
targeted to the child’s age.

Having the coordinator in place relieves

Health Visitors from a large amount of
time spent up-dating current lists and
making posters in order to keep track of
groups and to advertise them. This time
can then be spent on more important
responsibilities that their job role
requires.

Who do they work for?

I imagine the coordinator to be working

for the Health Board. Funding could be
found through the Lottery, as they fund
community projects. They will give
money to set projects up but are not keen
on ongoing administration costs, so they
might give money for the cost of the
coordinator for the first 2 years, but after
that other funding would need to be
found. Also joint funding from NHS and
council.

Local businesses might contribute as they

often look for causes to give back to the
community. Big businesses in Rosyth
being Sky, Banks and Building Societies.
www.AroundMe.co.uk

AroundMe
The Home Page.
www.AroundMe.co.uk Although my initial idea was a information based network for local groups for
AroundMe Select Language - English >
Parents and babies, I imagine that this could work for the whole community, from baby to
pensioner.
User clicks on the section they wish to enter.

Groups for baby & toddler Groups for school kids Groups for adults Groups for the Elderly Health Visitors & Stakeholders

AroundMe.co.uk is a National Information Network.

Search for your local groups with AroundMe.co.uk

AroundMe

AroundMe
Define Your Area Page.
www.AroundMe.co.uk Users can choose to use the map to locate their local area or simply type their Postcode into the
AroundMe Select Language - English >
search box to bring up the groups in their local area.

To Search for your local groups either:

• Type the first part of your postcode and click Find, or

• Select region from map and select from the list of areas.

AroundMe
www.AroundMe.co.uk

AroundMe
Local Group Page.
www.AroundMe.co.uk The top row displays which groups are on today so users can quickly see what is on and what
AroundMe - Searching in Rosyth Select Language - English >
time they are on at.

Baby Sensory Parents & Toddler Queensferry Baby Group

Little Cherubs WRVS Toddler Group Baby Massage
Today 10-11am Today 1-2pm Today 3-5pm
Today 11am-12pm Today 1-2pm Today 3-4pm

Bosom Buddies Musical Steps Buggy Walks

Tuesdays 10am-2pm
Pre-school Playgroup Mondays 10.30-11am
Mondays - Fridays 1-2pm
Thursday11am-12pm Breast Feeding Suppor Group
Lunch Time Group Thursdays 11am - 12 noon
Wednesdays 1-2pm

AroundMe

AroundMe
Local Group Page.
www.AroundMe.co.uk The rest of the groups are displayed below. An over view of all the groups in your local area are
AroundMe -- Searching
Searching inin Rosyth
Rosyth Select Language - English >
displayed, with the day they are on and times. The user can scroll down to view more groups.

Bosom Buddies Musical Steps Buggy Walks

Tuesdays 10am-2pm
Pre-school Playgroup Mondays 10.30-11am
Mondays - Fridays 1-2pm
Thursday11am-12pm Breast Feeding Suppor Group
Lunch Time Group Thursdays 11am - 12 noon
Wednesdays 1-2pm

Tumble Tots Queensferry Baby Group

Little Cherubs Parents & Toddler WRVS Toddler Group The Mushroom Group
Fridays 2-4pm Tuesdays & Fridays 2-4pm
Weekdays 9 -10am Wednesdays 1-2pm Fridays 1-2pm Wednesdays 1-4pm

AroundMe
www.AroundMe.co.uk

AroundMe
Futher Information on Group Page.
www.AroundMe.co.uk To few the group in more depth click into the ad, to bring up a description of the group, as well
AroundMe Select Language - English >
as contact numbers to get in touch about going along or joining.
Flag
It is on this page, that their is a “Like” facility. The user click “Like” to say that they have
Lunch Time Group Is this information incorrect? Please let us know.
enjoyed this group before. Their is also a counter to say how many people have ‘liked’ this
1-2pm at the Rosyth Community Centre
Contact Alison on 01412245647 if you would like to attend. group.
User can also “flag” up any information which is incorrect, which is then sent to the coordinator
Description:
to check and up-date the incorrect information.
The parent and baby lunch group, a group for parents and
babies up to 18 month, brothers and sisters welcome too.

An opportunity to meet other mothers and for children to

socialise and play. Health Visitor present to make introductions
and answer questions.

New mothers often do not have a network of friends that are

available during the day. The Lunch Group provides a group
setting where nobody sits by themselves. The Health Visitor
facilitates integration into the group, the babies do the rest!

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“Flag” the Incorrect Information.
www.AroundMe.co.uk User fills out the box stating which information is incorrect, that could be a change of dates or
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time. This helps parents feel that they have an input into the running and upkeep of information.
This group no longer runs Flag
Often groups are run by parents for parents.
Is this information incorrect?ItPlease
has let us know.
Lunch Time Group on a wednesday.
moved to a tuesday 1-2pm.
1-2pm at the Rosyth Community Centre
Contact Alison on 01412245647 if you would like to attend.

Description:

The parent and baby lunch group, a group for parents and
babies up to 18 month, brothers and sisters welcome too.

An opportunity to meet other mothers and for children to

socialise and play. Health Visitor present to make introductions
and answer questions.

New mothers often do not have a network of friends that are

available during the day. The Lunch Group provides a group
setting where nobody sits by themselves. The Health Visitor
facilitates integration into the group, the babies do the rest!

7 people like this. Like

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Health Visitor’s User Journey with the new service.

A group leader gives a flyer to one of the Health Visitor takes a picture of the flyer She then sends the picture message to
Health Visitors. with her camera phone. 7001.

The Coordinator then receives the picture Using this, the coordinator then adds the
message on their computer. information on the group to the website.
1

Sitting at home bored on a horrible rainy Mum chooses to go swimming. Mum takes children to the local swimming
day. Receives a text stating things to do on pool.
a rainy day.

Mum receives a Bluetooth message while Dad walking around town in the Both meet at the lunch time group and
sitting in the park. Lunch time group on at morning receives a Bluetooth message have a good time.
noon. about a lunch time group at noon.
3

Mother depressed and feeling isolated. Using her laptop she searches on After finding a group that she likes the
www.AroundMe.co.uk look of she rings the contact number to
book her place.

Walking to the group. She meets other people and is much happier that she is out of the
house. She even organises to go to another group with one of the
Mums that she met there.
Examples of different messages which would be sent.

Cancellations. Reminders. Suggestions.

When parents attend their first group,

their phone number and the month and
year of their child would be taken. This
information would then be sent to the
coordinator who would store this
information for the event of a cancelation
a text could be sent out. Reminders of
attending groups that week could also be
sent out as well as suggestions of other
groups would be sent by text, targeted to
the child’s age.
AroundMe.co.uk with each steph of the way...